{"rows":20,"os":"0","page":"1","total":"27","procnotices":[{"id":"OP00453235","notice_type":"Request for Expression of Interest","noticedate":"23-Jun-2026","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2026-07-07T00:00:00Z","submission_deadline_time":"16:00","project_ctry_name":"Malawi","project_id":"P507745","project_name":"Malawi Foundational Learning Program for Results","bid_reference_no":"MW-MOBSE-556147-CS-CQS","bid_description":"Consultancy Services for the improvement of teacher deployments","procurement_group":"CS","procurement_method_code":"CQS","procurement_method_name":"Consultant Qualification  Selection","contact_address":"Private Bag 328 \nLilongwe 3 \nMalawi","contact_ctry_name":"Malawi","contact_email":"ellenasimango1@gmail.com","contact_name":"Ellen Simango","contact_organization":"Ministry of Basic and Secondary Education","contact_phone_no":"+265999511495","contact_web_url":"www.education.gov.mw","submission_date":"2026-06-23T00:00:00Z","notice_text":"<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p><p>&nbsp;</p><p><strong>MINISTRY OF EDUCATION, SCIENCE AND TECHNOLOGY</strong></p><p><strong>MALAWI FOUNDATIONAL LEARNING PROGRAM FOR RESULTS (MFLP)</strong></p><p><strong>REQUEST FOR EXPRESSIONS OF INTEREST</strong></p><p><strong>(CONSULTING SERVICES - FIRM SELECTION)</strong></p><table><thead><tr><td style=\"width:158px\"><p>Country</p></td><td style=\"width:438px\"><p>MALAWI</p></td></tr></thead><tbody><tr><td style=\"width:158px\"><p>Name of Project</p></td><td style=\"width:438px\"><p><strong>MALAWI FOUNDATIONAL LEARNING PROGRAM FOR RESULTS (MFLP)</strong></p></td></tr><tr><td style=\"width:158px\"><p>Project No.</p></td><td style=\"width:438px\"><p><strong>P507745</strong></p></td></tr><tr><td style=\"width:158px\"><p>Assignment Title</p></td><td style=\"width:438px\"><p><strong>CONSULTANCY SERVICES FOR IMPROVEMENT OF TEACHER DEPLOYMENT THROUGH THE SCALE-UP AND ENHANCEMENT OF THE TEACHER MANAGEMENT INFORMATION SYSTEM (TMIS)</strong></p></td></tr><tr><td style=\"width:158px\"><p>Reference Number</p></td><td style=\"width:438px\"><p>MW-MOBSE-556147-CS-CQS</p></td></tr><tr><td style=\"width:158px\"><p>Issue Date</p></td><td style=\"width:438px\"><p><strong>25th June,2026</strong></p></td></tr></tbody></table><p>The Government of Malawi, through the Ministry of Education, Science and Technology (MoEST), is implementing the Malawi Foundational Learning Program for Results (MFLP) with financing from the Global Partnership for Education (GPE). The Program aims to increase access to pre-primary education and improve learning environments and teaching skills in lower primary education.</p><p>One of the key challenges affecting education service delivery in Malawi is the inequitable distribution of teachers across schools, resulting in overcrowded classrooms in some locations while others remain understaffed. In addition, weak integration between teacher management data and payroll systems has limited transparency and accountability in teacher management and workforce planning.</p><p>To address these challenges, the Ministry intends to strengthen teacher deployment and workforce planning through the scale-up of the existing Secondary Teacher Management Information System (STMIS) into a comprehensive Teacher Management Information System (TMIS) covering both primary and secondary education. The enhanced TMIS will support teacher management from recruitment to retirement and provide tools for equitable deployment, workforce planning, payroll verification, and performance management.</p><p>The consulting services (&ldquo;the Services&rdquo;) will include the design, development, customization, deployment, and operationalization of an enhanced Teacher Management Information System (TMIS) and related tools for teacher deployment and workforce planning.</p><p>The assignment will include, but not be limited to, the following:</p><ol><li>Conducting consultations with key stakeholders, user departments, and directorates to gather functional and technical requirements for the scale-up of the TMIS;</li><li>Reviewing and adapting the existing Secondary Teacher Management Information System (STMIS) to support management of teachers in both primary and secondary schools;</li><li>Designing, developing, and deploying a web-based Teacher Management Information System (TMIS);</li><li>Developing and implementing teacher deployment monitoring tools to facilitate real-time tracking of teacher deployment and workforce management;</li><li>Developing functionality to support management of class allocation at school level;</li><li>Integrating management of the Reformed Hardship Support Scheme into the TMIS;</li><li>Incorporating payroll verification and audit functionality to strengthen accountability and support identification of ghost workers;</li><li>Developing algorithms and decision-support tools for equitable teacher allocation and workforce planning;</li><li>Designing, developing, and deploying a mobile application with offline capabilities and functionality equivalent to the web-based platform;</li><li>Strengthening integration and interoperability between teacher management, payroll, and related education management systems;</li><li>Developing teacher allocation tools, guidelines, and workforce planning reports;</li><li>Training users, administrators, and technical staff on system operation, management, equitable teacher deployment methodologies, and system maintenance;</li><li>Preparing all technical documentation, user manuals, source code documentation, and related project reports; and</li><li>Providing technical support during implementation and deployment of the system.</li></ol><p>The detailed Terms of Reference (TORs) for the assignment can be obtained from the address given below.</p><p>The Ministry of Education, Science and Technology now invites eligible consulting firms to indicate their interest in providing the Services. Interested firms should provide information demonstrating that they possess the required qualifications and relevant experience to perform the assignment.</p><p><strong>Shortlisting Criteria</strong></p><p>Interested consulting firms should demonstrate:</p><ul><li>At least ten (10) years of experience in the design, development, deployment, and support of large-scale information management systems;</li><li>Demonstrated experience in implementing Education Management Information Systems (EMIS), Teacher Management Information Systems (TMIS), Human Resource Information Systems (HRIS), payroll management systems, or related public sector information systems;</li><li>Proven experience in integrating information systems with payroll, finance, human resource, and other operational systems;</li><li>Demonstrated experience in developing web-based and mobile applications with offline functionality;</li><li>Experience in implementing information systems at national scale, preferably within the education sector;</li><li>Demonstrated experience in business process analysis, requirements gathering, system design, software development, systems integration, and change management;</li><li>Proven experience in capacity building, training, and technical support for medium to highly complex information systems;</li><li>Experience implementing development partner-funded projects, particularly within the education sector;</li><li>Experience working with governments and public sector institutions in Sub-Saharan Africa, with experience in the Southern African Development Community (SADC) region being an added advantage; and</li><li>Demonstrated quality assurance and project management systems within the firm.</li></ul><p>Key Experts</p><p>The consulting firm shall field a multidisciplinary team comprising, at a minimum, the following key experts:</p><ol><li><strong>Team Leader / Business Case Development Expert</strong></li></ol><ul><li>Master&rsquo;s Degree in Computer Science, Information Technology, Information Systems, or related field;</li><li>Minimum ten (10) years of professional experience in increasingly complex projects involving performance management systems and education information systems;</li><li>Demonstrated experience in project management, information systems governance, enterprise architecture, and organizational management;</li><li>Proven experience implementing government information technology projects and education information systems linked to payroll, finance, and human resource systems;</li><li>Experience managing development partner-funded projects.</li></ul><ol><li><strong>Senior Information Technology Specialist</strong></li></ol><ul><li>Advanced university degree in Computer Science, Information Technology, Information Systems, Software Engineering, or related field;</li><li>Minimum eight (8) years of experience in systems programming and implementation of large-scale information technology projects;</li><li>Demonstrated experience developing mobile and web-based information systems;</li><li>Experience with integrated information systems, distributed databases, systems integration, dashboard development, GIS, and related technologies;</li><li>Proven experience supporting training and capacity development for complex information systems.</li></ul><ol><li><strong>Education Specialist</strong></li></ol><ul><li>Advanced university degree in Education, Education Technology, Information Technology, or related field;</li><li>Minimum five (5) years of professional experience in education sector projects;</li><li>Demonstrated experience in development and delivery of education training materials;</li><li>Experience supporting capacity building and institutional strengthening initiatives in the education sector.</li></ul><ol><li><strong>Monitoring and Evaluation Specialist</strong></li></ol><ul><li>Advanced university degree in Economics, Statistics, Monitoring and Evaluation, or related field;</li><li>Minimum five (5) years of experience in monitoring and evaluation of large-scale programs;</li><li>Demonstrated experience in data quality management, performance monitoring systems, data analysis, and reporting;</li><li>Experience conducting data quality audits and supporting evidence-based decision making.</li></ul><p>Additional experts may be proposed where necessary to strengthen delivery of the assignment.</p><p><strong>Contract Duration</strong></p><p>The consultancy is expected to be completed within a period of five (5) months from contract signing.</p><p>The attention of interested Consultants is drawn to Section III, paragraphs 3.14, 3.16, and 3.17 of the World Bank Procurement Regulations for IPF Borrowers (September 2025) setting forth the World Bank&rsquo;s policy on conflict of interest.</p><p>A Consultant will be selected in accordance with the<strong> Consultant Qualification Selection</strong> (CQS) method set out in the World Bank Procurement Regulations.</p><p>Further information can be obtained at the address below during office hours from 08:00 to 12:00 and 13:00 to 16:30 hours (Malawi time), Monday to Friday, except on public holidays.</p><p>Expressions of Interest must be delivered in written form to the address below (in person or by email) <strong>7th July, 2026 </strong>at<strong> 16:00 Hours Malawi Time.</strong></p><p>&nbsp;</p><p><strong>Address for Clarifications and Collection of TOR&rsquo;s: </strong></p><p><strong>The Deputy Director of Education Planning</strong></p><p><strong>Ministry of Education, Science and Technology</strong></p><p><strong>Capital Hill</strong></p><p><strong>Private Bag 328</strong></p><p><strong>Lilongwe, Malawi</strong></p><p><strong>Cell: +265 993 65 25 69</strong></p><p><strong>Email:</strong> <strong>innocentmonteiro@gmail.com</strong></p><p>&nbsp;</p><p><strong>Address for Submission of EOI&rsquo;s</strong></p><p><strong>The Chairperson</strong></p><p><strong>Internal Procurement and Disposal Committee</strong></p><p><strong>Ministry of Education, Science and Technology</strong></p><p><strong>Capital Hill</strong></p><p><strong>P.O. Box 328,</strong></p><p><strong>Lilongwe, Malawi</strong></p><p><strong>Phone: + 265 1 789 422/ 0995 554 448</strong></p><p>&nbsp;</p><p><strong>Email: </strong><strong>keziemwale@gmail.com</strong></p><p><strong>Copy:&nbsp; </strong><strong>Eswap.mw@gmail.com</strong></p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p>"},{"id":"OP00445200","notice_type":"Request for Expression of Interest","noticedate":"19-May-2026","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2026-06-05T00:00:00Z","submission_deadline_time":"16:00","project_ctry_name":"Kosovo","project_id":"P179831","project_name":"KOMPAS - Kosovo Comprehensive Approach to Health System Strengthening","bid_reference_no":"XK-MOH-A1.03-CS-QCBS","bid_description":"Consulting firm to provide technical assistance for the initial implementation of the Integrated Health Information System (IHIS)","procurement_group":"CS","procurement_method_code":"QCBS","procurement_method_name":"Quality And Cost-Based Selection","contact_address":"Zagreb Street, Pristina 10000","contact_ctry_name":"Kosovo","contact_email":"fanol.duli@rks-gov.net","contact_name":"Fanol Duli","contact_organization":"Ministry of Health","contact_phone_no":"+38344505750","submission_date":"2026-05-19T00:00:00Z","notice_text":"<p><strong>Request for Expression of Interest</strong></p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p>Country: Kosovo&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>\n\n<p>Project ID: P179831</p>\n\n<p>World Bank Credit Name: Kosovo Comprehensive Approach to Health System Strengthening Project</p>\n\n<p>Contract Identification No.: XK-MoH-A1.03-CS-QCBS</p>\n\n<p><strong>Issued on: 15 May 2026</strong></p>\n\n<p>&nbsp;</p>\n\n<p><strong>Strategic Digital Health Partner (SDHP) for IHIS Implementation Oversight and Technical Advisory</strong></p>\n\n<p>&nbsp;</p>\n\n<p><strong>Background</strong></p>\n\n<p>The Government of Kosovo (GoK), through the Ministry of Health (MoH), has received financing from the World Bank in the amount of EUR 20 million to support the Kosovo Comprehensive Approach to Health System Strengthening Project (KOMPAS). This project aims to strengthen governance, quality of care, and efficiency in the healthcare system of Kosovo, positioning digital health as a core pillar of reform. The Integrated Health Information System (IHIS) will play a central role in this transformation.</p>\n\n<p>The Department for Health Information Systems (DSISH), under the Ministry of Health (MoH), is responsible for the implementation of IHIS. To ensure successful implementation and oversight of this large-scale transformation, a Strategic Digital Health Partner (SDHP) will be engaged. The SDHP will provide technical advisory, implementation oversight, quality assurance, and support in the development of technical documents and specifications for the systems required under the KOMPAS project.</p>\n\n<p>For clarity, the SDHP is defined strictly as a technical advisory and oversight partner. The SDHP is NOT an implementation vendor and does NOT have decision-making authority for procurement processes.</p>\n\n<p><strong>Objective of the Assignment:</strong></p>\n\n<p>The primary objective of this engagement is to ensure the successful implementation of the IHIS and its components, including the establishment of core systems such as national registries, shared health records, interoperability layers, and advanced clinical applications. The SDHP will support the Ministry of Health and DSISH in ensuring that all components comply with international standards and that all deliverables are aligned with the Kosovo Digital Health Blueprint.</p>\n\n<p><strong>Key Tasks and Responsibilities</strong></p>\n\n<p>The SDHP will perform the following tasks:</p>\n\n<ul>\n\t<li>Conduct a comprehensive assessment of existing health information systems to identify gaps and propose integration plans.</li>\n\t<li>Validate the IHIS architecture against the Kosovo Digital Health Blueprint and international standards (FHIR, IHE).</li>\n\t<li>Prepare and review Terms of Reference and technical specifications for IHIS components and integration points, such as interoperability layers, registries, shared health records, and clinical applications.</li>\n\t<li>Provide oversight of vendor implementations to ensure compliance with contracts, technical specifications, and standards, and review vendor deliverables.</li>\n\t<li>Develop and implement quality assurance (QA) and quality control (QC) frameworks for all IHIS components.</li>\n\t<li>Design and support the execution of interoperability tests to ensure full compliance with standards.</li>\n\t<li>Draft rules for data governance and alignment with international best practices.</li>\n\t<li>Assess and enhance the cybersecurity architecture to ensure data security and privacy compliance.</li>\n\t<li>Support the Project Implementation Unit (PIU) , MoH and MDPA with reporting, technical documentation, and monitoring progress.</li>\n</ul>\n\n<p>Other specific tasks, scope of services, expected outputs/deliverables, time frames, and professional staff requirements are indicated under the full Terms of Reference (ToR) for this assignment.</p>\n\n<p>The detailed Terms of Reference (ToR) for the assignment are attached to this Request for Expressions of Interest.</p>\n\n<p><strong>Qualification of the Consulting Firm</strong></p>\n\n<p>The selected consulting firm must demonstrate:</p>\n\n<ul>\n\t<li>Relevant experience in digital health transformation or national health information systems (HIS/HIE).</li>\n\t<li>Proven experience in providing technical oversight, advisory services, and quality assurance for complex health information system implementations.</li>\n\t<li>Familiarity with interoperability frameworks such as OpenHIE, FHIR, IHE, and HL7.</li>\n\t<li>Experience in World Bank&ndash;financed or other donor-funded health projects.</li>\n\t<li>Availability of a qualified multidisciplinary team with expertise in digital health, HIS architecture, interoperability, cybersecurity, quality assurance, data governance, and World Bank&ndash;financed project management.</li>\n</ul>\n\n<p><strong>Selection Process</strong></p>\n\n<p>The consulting firm will be selected in accordance with the <strong>Quality- and Cost-Based Selection (QCBS) method</strong> set out in the World Bank Procurement Regulations for IPF Borrowers, as amended from time to time.</p>\n\n<p>Expressions of Interest will be evaluated based on the following criteria:</p>\n\n<ul>\n\t<li>Relevant experience of the firm in digital health and national health information systems. Experience in advisory or oversight roles for complex ICT or health information system implementations.</li>\n\t<li>Experience in similar assignments financed by international organizations or development partners.</li>\n\t<li>Technical and managerial capability of the firm. (Consultants&rsquo; experts are not evaluated at this stage).</li>\n</ul>\n\n<p>Detailed evaluation criteria and procedures will be provided in the Request for Proposals (RFP) to shortlisted firms.</p>\n\n<p><strong>Submission Details</strong></p>\n\n<p>Interested firms are invited to submit their Expression of Interest, including:</p>\n\n<ul>\n\t<li>Company profile and legal registration details;</li>\n\t<li>Description of relevant experience in similar assignments;</li>\n\t<li>Reference projects (with brief descriptions, duration, client, and contact details).</li>\n</ul>\n\n<p>Key Experts&rsquo; CVs and detailed methodology are not required at the shortlisting stage.</p>\n\n<p>Expression of Interest must be delivered electronically (by e-mail) to the address below no later than 5 June 2026 at 16:00 (local time). Late submissions will not be considered.</p>\n\n<p>Kosovo Ministry of Health<br />\nKOMPAS Project Implementation Unit (PIU)<br />\nAttn.: Procurement Specialist, KOMPAS<br />\nAddress: Ministry of Health (MoH)<br />\n10 000, Pristine, Republic of Kosovo<br />\nEmail: blerim.cerkini@rks-gov.net</p>\n\n<p>Cc: fanol.duli@rks-gov.net</p>\n\n<p>&nbsp;</p>\n\n<p><strong>TERMS OF REFERENCE</strong></p>\n\n<p>for Consultancy Services to</p>\n\n<p><strong>Strategic Digital Health Partner (SDHP) for IHIS Implementation Oversight and Technical Advisory</strong></p>\n\n<p><strong>RFP No.:&nbsp; XK-MoH-A1.03-CS-QCBS</strong></p>\n\n<p>&nbsp;</p>\n\n<p><strong>1. EXECUTIVE SUMMARY &amp; BACKGROUND</strong></p>\n\n<p><strong>1.1 Executive Summary</strong></p>\n\n<ol>\n\t<li>This document sets out the Terms of Reference (ToR) for the engagement of a Strategic Digital Health Partner (SDHP) to support the Ministry of Health (MoH), the Department for Health Information Systems (DSISH) and Ministry of Digitalization and Public Administration (MDPA) in:</li>\n</ol>\n\n<ul>\n\t<li>Technical oversight of the Integrated Health Information System (IHIS) implementation;</li>\n\t<li>Ongoing technical advisory services; and</li>\n\t<li>Quality assurance of IHIS components implemented under the World Bank&ndash;financed KOMPAS Project.</li>\n</ul>\n\n<ol>\n\t<li>The KOMPAS Project aims to strengthen governance, quality of care and efficiency of health services in Kosovo, positioning digital health as a core pillar of reform.</li>\n\t<li>IHIS will be built as a <strong>standards-based ecosystem</strong>, not as a monolithic system. It will:</li>\n</ol>\n\n<ul>\n\t<li>Integrate existing systems (BHIS, SMSF, MEDLIS, SMSN, hospital systems); and</li>\n\t<li>Introduce new components such as:<br />\n\t&bull; National Registries;<br />\n\t&bull; Shared Health Record Repository (SHR);<br />\n\t&bull; Interoperability Layer (IL);<br />\n\t&bull; Advanced clinical applications (EHR, ePrescribing, eReferral, etc.).</li>\n</ul>\n\n<ol>\n\t<li>Within this context, the SDHP will provide <strong>independent international expertise</strong> to:</li>\n</ol>\n\n<ul>\n\t<li>Verify the IHIS architecture in line with the 2024&ndash;2030 Digital Health Blueprint and OpenHIE;</li>\n\t<li>Support DSISH in drafting technically sound ToRs and specifications for procurements;</li>\n\t<li>Oversee the work of implementation vendors;</li>\n\t<li>Support the establishment of national mechanisms for interoperability testing and certification; and</li>\n\t<li>Strengthen digital governance, data security and institutional capacities of MoH/DSISH and make sure it is aligned with data governance and security strategy, policy, standards and initiatives of the Governmemt of Kosovo..</li>\n</ul>\n\n<ol>\n\t<li>The SDHP is defined as a <strong>technical advisory and oversight partner</strong>, not:</li>\n</ol>\n\n<ul>\n\t<li>An implementation vendor; nor</li>\n\t<li>A decision-making body for procurement.</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><strong>1.2 Background and Context</strong></p>\n\n<ol>\n\t<li>The health system of Kosovo is undergoing a profound digital transformation driven by the <strong>Kosovo Digital Health Blueprint 2024&ndash;2030</strong>, which aims to create an integrated national health information ecosystem where public and private providers exchange data in a secure, standardized and certifiable manner.</li>\n\t<li>DSISH currently operates and maintains/governs several critical systems, including:</li>\n</ol>\n\n<ul>\n\t<li>BHIS &ndash; core health information system for primary care;</li>\n\t<li>SMSF &ndash; pharmaceutical stock management system;</li>\n\t<li>SMSN &ndash; epidemiological surveillance system;</li>\n\t<li>MEDLIS &ndash; laboratory information management system;</li>\n\t<li>Various systems at UCCK and regional hospitals.</li>\n</ul>\n\n<ol>\n\t<li>These systems are essential for daily operations but suffer from:</li>\n</ol>\n\n<ul>\n\t<li>Architectural fragmentation;</li>\n\t<li>Lack of standardization of clinical and administrative data;</li>\n\t<li>Limited interoperability across platforms;</li>\n\t<li>Limited capacity for advanced analytics and quality-of-care monitoring.</li>\n</ul>\n\n<ol>\n\t<li>Component 2 of the KOMPAS Project seeks to address these issues by:</li>\n</ol>\n\n<ul>\n\t<li>Developing national registries (Client, Facility, Health Worker, Drug, etc.);</li>\n\t<li>Developing a Shared Health Record (SHR) based on FHIR/IHE;</li>\n\t<li>Establishing an Interoperability Layer (IL) for data exchange;</li>\n\t<li>Standardizing terminology and coding (ICD-11, SNOMED CT, ATC/DDD, LOINC);</li>\n\t<li>Strengthening data security, privacy and governance; and</li>\n\t<li>Integrating and modernizing existing DSISH systems.</li>\n</ul>\n\n<ol>\n\t<li>Due to the technical and regulatory complexity of this transformation, MoH/DSISH and MDPA require an SDHP with:</li>\n</ol>\n\n<ul>\n\t<li>Proven experience in national-level HIS/HIE projects;</li>\n\t<li>Experience in transition of EU or EU-candidate countries; and</li>\n\t<li>Demonstrated work on World Bank&ndash;financed or similar donor-funded projects.</li>\n\t<li>Experience in developing and/or implementing at least two Health Information Exchanges (HIE) in EU or EU-candidate countries.</li>\n</ul>\n\n<p><strong>2. OBJECTIVES, ALIGNMENT WITH BLUEPRINT &amp; TECHNICAL RATIONALE</strong></p>\n\n<p><strong>2.1 Objectives of the Assignment</strong></p>\n\n<p>11. The overall objective is to support MoH/DSISH/MDPA in the <strong>development, oversight and quality assurance</strong> of all IHIS components, in line with:</p>\n\n<ul>\n\t<li>Requirements of the KOMPAS Project; and</li>\n\t<li>Goals of the Kosovo Digital Health Blueprint 2024&ndash;2030.</li>\n</ul>\n\n<ol>\n\t<li>Specific objectives are to:\n\t<ul>\n\t\t<li>Provide technical and advisory support for IHIS architecture and core interoperability components.</li>\n\t\t<li>Support DSISH/MDPA in drafting technical documents, ToRs and specifications for new systems and services.</li>\n\t\t<li>Provide technical oversight of vendor contract implementation, including SLA, QA and QC monitoring.</li>\n\t\t<li>Ensure compliance with international standards (HL7 FHIR, IHE Profiles, ICD-11, SNOMED CT, etc.).</li>\n\t\t<li>Develop a national mechanism for interoperability testing and conformance certification.</li>\n\t\t<li>Build institutional capacities within DSISH, MoH, MDPA and related institutions.</li>\n\t\t<li>Ensure standardization of all processes and products developed as part of IHIS.</li>\n\t\t<li>Support PIU and MoH in meeting World Bank technical reporting, monitoring and audit requirements.</li>\n\t</ul>\n\t</li>\n</ol>\n\n<p><strong>2.2 Alignment with Kosovo IHIS Digital Health Blueprint (2024&ndash;2030)</strong></p>\n\n<ol>\n\t<li>The SDHP shall ensure that all interventions and recommendations are fully aligned with the Blueprint, including:</li>\n</ol>\n\n<ul>\n\t<li>Implementation of an OpenHIE-based architecture adapted to Kosovo;</li>\n\t<li>Development of core IHIS components: registries, IL, SHR and terminology services;</li>\n\t<li>Development of POS applications (EHR/EMR, ePrescribing, eReferral, Screening, Telehealth, etc.) in line with standards;</li>\n\t<li>Alignment with the technical and institutional governance model defined in the Blueprint;</li>\n\t<li>Ensuring that all modules support:<br />\n\t&bull; Quality of Care (QoC);<br />\n\t&bull; Patient safety; and<br />\n\t&bull; Transparency of health financing;</li>\n\t<li>Harmonization of digital health strategies with broader e-Government developments.</li>\n</ul>\n\n<p><strong>2.3 Technical Rationale</strong></p>\n\n<ol>\n\t<li>Implementing IHIS without specialized oversight entails risks of:</li>\n</ol>\n\n<ul>\n\t<li>Delays in implementation of IHIS components as planned;</li>\n\t<li>Fragmented solutions and vendor lock-in;</li>\n\t<li>Non-compliance with standards;</li>\n\t<li>Unsustainable investments and high maintenance costs;</li>\n\t<li>An architecture that cannot be certified for interoperability;</li>\n\t<li>Intellectual Property Rights (IPR) exposure and legal liabilities;</li>\n\t<li>Increased risks to data privacy and security.</li>\n</ul>\n\n<ol>\n\t<li>The SDHP will provide <strong>independent expertise</strong> to:</li>\n</ol>\n\n<ul>\n\t<li>Ensure that IHIS architecture is coherent, modular and scalable;</li>\n\t<li>Secure/Overisght compliance with FHIR, IHE, ICD-11, SNOMED, ATC/DDD and related standards;</li>\n\t<li>Facilitate gradual migration of existing systems towards IHIS with minimal disruption;</li>\n\t<li>Unified policy for development and lifecycle best practices in multi-vendor environments</li>\n\t<li>Help DSISH transition from a mainly technical support role to a strong national digital governance role;</li>\n\t<li>Allow MoH/DSISH to focus on governance, policy and decision-making, while the SDHP covers technical and QA/QC functions.</li>\n</ul>\n\n<p><strong>3. SCOPE OF WORK</strong></p>\n\n<p><em>(20 sub-sections)</em></p>\n\n<p><strong>3.1 Comprehensive Assessment of Existing Systems</strong></p>\n\n<ol>\n\t<li>Conduct a comprehensive assessment of BHIS, SMSF, MEDLIS, SMSN, systems at UCCK, regional hospitals and ASHI infrastructure to:</li>\n</ol>\n\n<ul>\n\t<li>Identify technical, architectural and operational gaps; and</li>\n\t<li>Propose a migration and integration plan for IHIS.</li>\n</ul>\n\n<p><strong>3.2 IHIS Architecture Validation</strong></p>\n\n<ol>\n\t<li>Validate IHIS architecture against:</li>\n</ol>\n\n<ul>\n\t<li>OpenHIE;</li>\n\t<li>Digital Health Blueprint;</li>\n\t<li>FHIR R4/R5; and</li>\n\t<li>Relevant IHE Profiles.</li>\n</ul>\n\n<ol>\n\t<li>Prepare an <strong>Architecture Validation Report</strong> with logical and physical models, data flows and concrete recommendations.</li>\n</ol>\n\n<p><strong>3.3 Development of Technical Specifications and ToRs</strong></p>\n\n<ol>\n\t<li>Prepare ToRs with technical and functional specifications for at least the following:</li>\n</ol>\n\n<ul>\n\t<li>Interoperability Layer (IL);</li>\n\t<li>Shared Health Record (SHR);</li>\n\t<li>Client, Facility, Health Worker and Drug Registries;</li>\n\t<li>Terminology Service;</li>\n\t<li>Clinical POS Systems (EHR/EMR, ePrescribing, eReferral, Vaccination, Screening);</li>\n\t<li>HCMIS and integration with HIS/HIE;</li>\n\t<li>Data centre infrastructure (servers, storage, VMware, network, security) based on the GoK&rsquo;s cloud and network strategy and policies;</li>\n\t<li>Cloud readiness and hybrid on-premise/cloud options based on the GoK&rsquo;s cloud strategy and policies.</li>\n</ul>\n\n<p><strong>3.4 Oversight of Vendor Implementations</strong></p>\n\n<ol>\n\t<li>Provide technical oversight for all vendor implementations by:</li>\n</ol>\n\n<ul>\n\t<li>Verifying compliance with contracts, ToR specifications and standards;</li>\n\t<li>Require all vendors to follow a standardized software product lifecycle (requirements &rarr; design &rarr; development/customization &rarr; testing &rarr; deployment &rarr; maintenance &rarr; retirement);for COTS components, configuration and parameterization shall be preferred over customization, and any customization shall be minimized, justified, and documented.</li>\n\t<li>Mandate documentation, version control, and change management practices.</li>\n\t<li>Reviewing work plans, source code, integrations, testing approaches, documentation and vendor reports.</li>\n\t<li>Defining and verifing acceptance criteria for each TOR deliverables</li>\n\t<li>Oversight of FHIR Implementation Guide customization before profiles are finalized.</li>\n\t<li>Oversight and guidance on country-specific customization of terminology codes (e.g., SNOMED CT).</li>\n\t<li>Integration of terminology services as a core element within the Interoperability Layer (IL).</li>\n\t<li>Oversight of Drug Registry within the Interoperability Layer (IL).</li>\n\t<li>Oversight of source code intake, governance and security.</li>\n</ul>\n\n<p><strong>3.5 SLA Monitoring and Enforcement</strong></p>\n\n<ol>\n\t<li>Design the technical SLA model and support DSISH/MDPA in monitoring:</li>\n</ol>\n\n<ul>\n\t<li>Uptime and availability;</li>\n\t<li>Response time and error rates;</li>\n\t<li>Database performance;</li>\n\t<li>Incident response times;</li>\n\t<li>Availability of critical services.</li>\n</ul>\n\n<p><strong>3.6 Quality Assurance (QA) Framework</strong></p>\n\n<ol>\n\t<li>Develop a unified QA Framework covering:</li>\n</ol>\n\n<ul>\n\t<li>Functional testing;</li>\n\t<li>Integration testing;</li>\n\t<li>Performance testing;</li>\n\t<li>Security testing.</li>\n</ul>\n\n<ol>\n\t<li>Prepare a <strong>QA Plan</strong> and support DSISH/MDPA in implementation.</li>\n</ol>\n\n<p><strong>3.7 Quality Control (QC) of Deliverables</strong></p>\n\n<ol>\n\t<li>Perform QC on all vendor technical deliverables:</li>\n</ol>\n\n<ul>\n\t<li>Architectural documents;</li>\n\t<li>APIs and configurations;</li>\n\t<li>Implementation Guides (IGs);</li>\n\t<li>Test logs.</li>\n</ul>\n\n<ol>\n\t<li>Evaluate each delivery against agreed specifications and standards, and compliance with GoK strategies, policies and standards.</li>\n</ol>\n\n<p><strong>3.8 Interoperability Testing</strong></p>\n\n<ol>\n\t<li>Design and support execution of interoperability tests based on FHIR and IHE, including:</li>\n</ol>\n\n<ul>\n\t<li>Test-case design;</li>\n\t<li>Configuration of test environments;</li>\n\t<li>Use of tools such as IHE Gazelle.</li>\n</ul>\n\n<p><strong>3.9 Establishment of National Conformance Certification Mechanism</strong></p>\n\n<ol>\n\t<li>Support DSISH/MDPA in establishing a national HIS/HIE conformance certification mechanism by designing:</li>\n</ol>\n\n<ul>\n\t<li>Processes;</li>\n\t<li>Criteria;</li>\n\t<li>Forms;</li>\n\t<li>Technical documentation.</li>\n\t<li>A regulatory sandbox for HIS/EHR testing before certification and connection to the Interoperability Layer (HIE)</li>\n</ul>\n\n<ol>\n\t<li>Responsibility for issuing certificates remains with MoH/DSISH/MDPA.</li>\n</ol>\n\n<p><strong>3.10 Data Governance and Standards Alignment</strong></p>\n\n<ol>\n\t<li>In cooperation with DSISH/MDPA, draft rules and guidelines for data governance to ensure alignment of:</li>\n</ol>\n\n<ul>\n\t<li>Data structures;</li>\n\t<li>Codifications;</li>\n\t<li>Metadata;</li>\n\t<li>Policies</li>\n\t<li>Terminology services and oversight of coding systems customization (SNOMED CT, ICD-11, ATC/DDD, etc.)</li>\n</ul>\n\n<p>with international standards and national legislation (e.g. Law No. 06/L-082) and GoK data governance strategy and policy.</p>\n\n<p>&nbsp;</p>\n\n<p><strong>3.11 Cybersecurity Strengthening</strong></p>\n\n<ol>\n\t<li>Assess existing security architecture and:</li>\n</ol>\n\n<ul>\n\t<li>Propose hardening measures;</li>\n\t<li>Recommend zero-trust practices;</li>\n\t<li>Support DSISH/MDPA in security testing (e.g. penetration testing);</li>\n\t<li>Ensure alignment with national legilsation and GoK cybersecurity strategy and policies.</li>\n</ul>\n\n<p><strong>3.12 Support to PIU for World Bank Processes</strong></p>\n\n<ol>\n\t<li>Support PIU in providing technical inputs and advisory support for World Bank processes, including:</li>\n</ol>\n\n<ul>\n\t<li>Updates to the risk register;</li>\n\t<li>Technical documents for supervision missions;</li>\n\t<li>Component closure reports.</li>\n</ul>\n\n<p><strong>3.13 Integration Strategy for Legacy Systems</strong></p>\n\n<ol>\n\t<li>Develop an integration/migration strategy for existing systems towards IHIS, ensuring minimal &nbsp;disruption to clinical and administrative operations, including:</li>\n</ol>\n\n<ul>\n\t<li>Detailed implementation activity timelines;</li>\n\t<li>Cost-benefit analysis;</li>\n\t<li>Budget estimations.</li>\n\t<li>Oversight of Drug Registry integration within the Interoperability Layer</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><strong>3.14 Development of Change Management Strategy</strong></p>\n\n<ol>\n\t<li>Develop a comprehensive change management strategy for IHIS, including:</li>\n</ol>\n\n<ul>\n\t<li>Impact analysis;</li>\n\t<li>Communication plan;</li>\n\t<li>Training plan;</li>\n\t<li>Mechanisms for managing resistance to change.</li>\n</ul>\n\n<p><strong>3.16 Documentation Management</strong></p>\n\n<ol>\n\t<li>Ensure full documentation of all technical products, including:</li>\n</ol>\n\n<ul>\n\t<li>User manuals;</li>\n\t<li>Technical manuals;</li>\n\t<li>SOPs;</li>\n\t<li>Integration guides;</li>\n\t<li>Testing documentation</li>\n\t<li>Source code</li>\n</ul>\n\n<p><strong>3.17 Deployment Oversight</strong></p>\n\n<ol>\n\t<li>Provide technical oversight during deployment to test, pre-production and production environments by:</li>\n</ol>\n\n<ul>\n\t<li>Verifying configurations;</li>\n\t<li>Advising on cut-over and rollback strategies.</li>\n</ul>\n\n<p><strong>3.18 Risk Identification and Mitigation</strong></p>\n\n<ol>\n\t<li>Support DSISH in identifying, analysing and monitoring technical, operational, governance and financial risks, maintaining an updated <strong>Risk Register</strong> with mitigation measures.</li>\n</ol>\n\n<p><strong>3.19 Performance Monitoring Framework</strong></p>\n\n<ol>\n\t<li>Help develop a Performance Monitoring Framework for IHIS, including:</li>\n</ol>\n\n<ul>\n\t<li>Technical KPIs (API uptime, response times, SHR latency);</li>\n\t<li>Clinical KPIs;</li>\n\t<li>Quality-of-Care indicators.</li>\n</ul>\n\n<p><strong>3.20 Continuous Improvement Recommendations</strong></p>\n\n<ol>\n\t<li>On a quarterly and annual basis, prepare recommendations for continuous improvement of IHIS architecture, processes, standards, capacities and governance.</li>\n</ol>\n\n<p><strong>4. OVERSIGHT, QA/QC, SLA MONITORING, CHANGE REQUESTS, ACCEPTANCE</strong></p>\n\n<p><strong>4.1 Technical Oversight Model</strong></p>\n\n<ol>\n\t<li>The SDHP provides independent technical oversight for all IHIS components, including:</li>\n</ol>\n\n<ul>\n\t<li>Oversight of vendor implementations and specification compliance;</li>\n\t<li>Verification of proposed and implemented architecture;</li>\n\t<li>Detailed inspection of APIs, databases and integrations;</li>\n\t<li>Monitoring of milestones, risk register and project plan;</li>\n\t<li>Monthly and quarterly reporting to PIU, DSISH and MDPA.</li>\n</ul>\n\n<ol>\n\t<li>The SDHP does <strong>not</strong> make procurement decisions and does <strong>not</strong> replace the role of PIU; it provides evidence-based technical support.</li>\n</ol>\n\n<p><strong>4.2 Quality Assurance (QA) Framework</strong></p>\n\n<ol>\n\t<li>QA focuses on processes and methodologies for verifying quality throughout the lifecycle. The SDHP will:</li>\n</ol>\n\n<ul>\n\t<li>Establish QA standards for all implementations;</li>\n\t<li>Define test cases for functionality, integration, security and stability;</li>\n\t<li>Verify data models and FHIR resources;</li>\n\t<li>Use FHIR TestScript and IHE Gazelle tools;</li>\n\t<li>Document and audit testing processes;</li>\n\t<li>Involve end-users in UAT.</li>\n</ul>\n\n<p><strong>4.3 Quality Control (QC) of Vendor Deliverables</strong></p>\n\n<ol>\n\t<li>QC focuses on inspection and validation of vendor outputs, including:</li>\n</ol>\n\n<ul>\n\t<li>Review of every technical deliverable before PIU acceptance;</li>\n\t<li>Testing of APIs, integrations and data models;</li>\n\t<li>Verification of vendor test reports;</li>\n\t<li>Review of technical documentation and manuals;</li>\n\t<li>Requesting correction of technical or functional deviations.</li>\n</ul>\n\n<ul>\n\t<li>SDHP issues a recommendation for technical acceptance/rejection; final decision rests with PIU/MoH.</li>\n</ul>\n\n<p><strong>4.4 SLA Monitoring</strong></p>\n\n<ol>\n\t<li>SLA monitoring will include:</li>\n</ol>\n\n<ul>\n\t<li>Uptime and reliability of IL, SHR and registries;</li>\n\t<li>API and database response times;</li>\n\t<li>Tracking incidents and response times;</li>\n\t<li>Auditing vendor KPIs;</li>\n\t<li>Reviewing monthly measurements and corrective actions.</li>\n\t<li>SDHP will produce <strong>monthly SLA reports</strong> and highlight any breaches for PIU/DSISH/MDPA action.</li>\n</ul>\n\n<p><strong>4.5 Change Request (CR) Management Process</strong></p>\n\n<ol>\n\t<li>The standardized CR process includes:\n\t<ul>\n\t\t<li>Submission of CR by DSISH/MDPA, vendors or PIU (CR Form).</li>\n\t\t<li>Technical, process, &nbsp;financial and operational impact analysis by SDHP.</li>\n\t\t<li>Technical and functional recommendation to PIU.</li>\n\t\t<li>Decision by PIU/MoH.</li>\n\t\t<li>Implementation and testing by vendors.</li>\n\t\t<li>Documentation and closure of CR, including documentation updates.</li>\n\t</ul>\n\t</li>\n\t<li>This ensures controlled, justified and documented changes, aligned with World Bank requirements and best practice.</li>\n</ol>\n\n<p><strong>4.6 Acceptance Procedures and Templates</strong></p>\n\n<ol>\n\t<li>Technical acceptance requires:\n\t<ul>\n\t\t<li>Successful functional testing;</li>\n\t\t<li>Successful cross-system integration testing;</li>\n\t\t<li>Security and penetration testing;</li>\n\t\t<li>Performance testing (load and stress);</li>\n\t\t<li>Complete technical and user documentation;</li>\n\t\t<li>Compliance with FHIR/IHE standards and Blueprint.</li>\n\t</ul>\n\t</li>\n\t<li>The SDHP will prepare templates for:\n\t<ul>\n\t\t<li>Technical Acceptance Form;</li>\n\t\t<li>UAT Checklist;</li>\n\t\t<li>API Integration Test Report;</li>\n\t\t<li>Security &amp; Compliance Validation Form.</li>\n\t</ul>\n\t</li>\n\t<li>PIU grants final acceptance following SDHP recommendation and DSISH/MDPA confirmation.</li>\n</ol>\n\n<p><strong>5. TEAM COMPOSITION, QUALIFICATIONS, WB COMPLIANCE</strong></p>\n\n<p><strong>5.1 Required Team Composition</strong></p>\n\n<ol>\n\t<li>The SDHP shall field a multidisciplinary team with strong expertise in:\n\t<ul>\n\t\t<li>Digital health;</li>\n\t\t<li>Health system architecture;</li>\n\t\t<li>Interoperability;</li>\n\t\t<li>World Bank&ndash;financed project management.</li>\n\t</ul>\n\t</li>\n\t<li>The team shall include at least:\n\t<ul>\n\t\t<li>Team Leader / Project Director;</li>\n\t\t<li>Senior Digital Health Expert;</li>\n\t\t<li>Enterprise Architect (OpenHIE/FHIR/IHE);</li>\n\t\t<li>FHIR/IHE Interoperability Specialist;</li>\n\t\t<li>Terminology Coding Expert</li>\n\t\t<li>UX / Patient Experience Specialist</li>\n\t\t<li>Government DPI / Digital Infrastructure Specialist</li>\n\t\t<li>Information Systems Analyst &amp; Designer;</li>\n\t\t<li>Cybersecurity and Data Protection Specialist;</li>\n\t\t<li>Local Technical Liaison / Project Manager (based in Kosovo)</li>\n\t</ul>\n\t</li>\n\t<li>All experts must be independent from vendors that may bid for IHIS implementation contracts, and SDHP shall be responsible for ensuring that all its experts perform their duties professionally, with integrity, and without any conflict of interest in relation to any parties bidding or contracted for the IHIS implementation.</li>\n</ol>\n\n<p><strong>5.2 Role Descriptions and Minimum Qualifications</strong></p>\n\n<ol>\n\t<li><strong>Team Leader / Project Director</strong></li>\n</ol>\n\n<ul>\n\t<li>Minimum 10 years&rsquo; experience in digital health projects and national HIS/HIE implementations;</li>\n\t<li>Experience with World Bank or similar donor-funded projects;</li>\n\t<li>In-depth knowledge of FHIR, IHE, OpenHIE.</li>\n\t<li>Familiarity with EU transition requirements and EDHS regulations effective as of August 2026</li>\n</ul>\n\n<ol>\n\t<li><strong>Senior Digital Health Expert</strong></li>\n</ol>\n\n<ul>\n\t<li>10+ years&rsquo; experience in digital health transformation;</li>\n\t<li>Expertise in FHIR, IHE, ICD-11, SNOMED CT;</li>\n\t<li>Experience in HIS/HIE strategy and data governance.</li>\n\t<li>Familiarity with EU transition requirements and EDHS regulations effective as of August 2026</li>\n</ul>\n\n<ol>\n\t<li><strong>Enterprise Architect (OpenHIE/FHIR/IHE)</strong></li>\n</ol>\n\n<ul>\n\t<li>8+ years&rsquo; experience in IT and health systems architecture;</li>\n\t<li>Competence in HL7 FHIR, IHE XDS/XCA and OpenHIE building blocks;</li>\n\t<li>Experience in designing IL, SHR, registries and data models.</li>\n\t<li>Familiarity with EU transition requirements and EDHS regulations effective as of August 2026.</li>\n</ul>\n\n<ol>\n\t<li><strong>FHIR/IHE Interoperability Specialist</strong></li>\n</ol>\n\n<ul>\n\t<li>Practical experience in FHIR profiles and Implementation Guides;</li>\n\t<li>Testing/validation using Gazelle or Touchstone;</li>\n\t<li>Experience with API integration and IHE workflows.</li>\n\t<li>Familiarity with EU transition requirements and EDHS regulations effective as of August 2026.</li>\n</ul>\n\n<ol>\n\t<li>Terminology Coding Expert</li>\n</ol>\n\n<ul>\n\t<li>Trained in medical coding, familiar with different coding systems and FHIR;</li>\n\t<li>Responsible for customization of terminologies (e.g., SNOMED CT) for Kosovo use;</li>\n\t<li>Oversight of FHIR Implementation Guides;</li>\n\t<li>Experience in integrating multiple coding systems for national health information systems.</li>\n\t<li>Familiarity with EU transition requirements and EDHS regulations effective as of August 2026;</li>\n\t<li>Relevant degree in health informatics, medical coding, or equivalent;</li>\n\t<li>Proven experience in health terminology systems and FHIR implementation;</li>\n\t<li>Experience with national-level HIS/HIE projects preferred.</li>\n</ul>\n\n<ol>\n\t<li>UX / Patient Experience Specialist</li>\n</ol>\n\n<ul>\n\t<li>Bachelor&rsquo;s or Master&rsquo;s degree in UX Design, Human-Computer Interaction, Digital Health, or related field.</li>\n\t<li>Minimum 3-5 years of experience in UX design for digital health or complex IT systems.</li>\n\t<li>Strong knowledge of usability, accessibility standards, and patient-centered design principles.</li>\n\t<li>Proven experience in UX design and evaluation in health information systems.</li>\n\t<li>Familiarity with EU transition requirements and EDHS regulations effective as of August 2026.</li>\n\t<li>Experience with user research, wireframing, prototyping, and design tools (e.g., Figma, Sketch, Adobe XD).</li>\n\t<li>Familiarity with healthcare workflows and patient portal systems is an advantage.</li>\n</ul>\n\n<ol>\n\t<li>Excellent communication and collaboration skills for cross-functional teams.Government DPI / Digital Infrastructure Specialist</li>\n</ol>\n\n<ul>\n\t<li>8+ years experience and expertise in DPI tools and government-wide digital building blocks;</li>\n\t<li>Ensure integration of DPI building blocks into IHIS architecture design;</li>\n\t<li>Experience in coordinating with government ministries on digital transformation;</li>\n\t<li>Support alignment of IHIS design with government digitalization standards;</li>\n\t<li>Relevant degree in Computer Science, Public Administration, Digital Governance, or equivalent;</li>\n\t<li>Proven experience in designing or implementing DPI frameworks or similar national digital initiatives.</li>\n\t<li>Familiarity with EU transition requirements and EDHS regulations effective as of August 2026.</li>\n\t<li>Review and oversee user interfaces for all IHIS components to ensure they are user-friendly and intuitive.</li>\n\t<li>Support technical oversight to optimize usability, accessibility, and patient engagement.</li>\n\t<li>Coordinate with development teams to implement UX best practices.</li>\n\t<li>Advise on design decisions for patient portals and provider-facing systems.</li>\n</ul>\n\n<ol>\n\t<li><strong>Information Systems Analyst &amp; Designer</strong></li>\n</ol>\n\n<ul>\n\t<li>5+ years experience in UML/BPMN process modelling;</li>\n\t<li>Drafting technical specifications for World Bank tenders;</li>\n\t<li>Knowledge of databases, integrations and business requirements analysis.</li>\n\t<li>Familiarity with EU transition requirements and EDHS regulations effective as of August 2026.</li>\n</ul>\n\n<ol>\n\t<li><strong>Cybersecurity &amp; Data Protection Specialist</strong></li>\n</ol>\n\n<ul>\n\t<li>5+ years experience with ISO 27001, GDPR and penetration testing;</li>\n\t<li>Advanced knowledge of hardening, firewalls, API security and zero-trust approaches.</li>\n\t<li>Familiarity with EU transition requirements and EDHS regulations effective as of August 2026.</li>\n</ul>\n\n<ol>\n\t<li><strong>Local Technical Liaison / Project Manager</strong></li>\n</ol>\n\n<ul>\n\t<li>Proven experience in project management and coordination in health information systems.</li>\n\t<li>Familiarity with EU transition requirements and EDHS regulations effective as of August 2026.</li>\n\t<li>Strong communication and stakeholder management skills.</li>\n\t<li>Actively coordinate with DSISH, vendors, and SDHP team.</li>\n\t<li>Participate in quality assurance (QA), system testing, validation, and monthly reporting.</li>\n</ul>\n\n<p>Support smooth implementation and integration of IHIS components at local level. <strong>5.3 Compliance with World Bank Procurement Regulations</strong></p>\n\n<ol>\n\t<li>The SDHP and its team must comply fully with <strong>World Bank Procurement Regulations for IPF Borrowers</strong>, including:\n\n\t<ul>\n\t\t<li>No conflict of interest;</li>\n\t\t<li>Full independence from implementation bidders and vendors;</li>\n\t\t<li>Deliverable-based payment structure;</li>\n\t\t<li>Transparent, auditable technical reporting;</li>\n\t\t<li>Independent verification of vendor outputs.</li>\n\t</ul>\n\t</li>\n</ol>\n\n<p><strong>5.4 Conflict of Interest Safeguards</strong></p>\n\n<ol>\n\t<li>To ensure integrity:\n\t<ul>\n\t\t<li>No expert may be affiliated with companies that participate in IHIS tenders;</li>\n\t\t<li>Formal declarations of independence must be signed;</li>\n\t\t<li>Any potential conflict must be reported immediately;</li>\n\t\t<li>Experts involved in preparing specifications cannot participate in implementation tenders.</li>\n\t</ul>\n\t</li>\n</ol>\n\n<p><strong>5.5 Replacement of Key Experts</strong></p>\n\n<ol>\n\t<li>Replacement of key experts is allowed only in cases of:\n\t<ul>\n\t\t<li>Illness or unforeseen circumstances;</li>\n\t\t<li>Unavoidable departure.</li>\n\t</ul>\n\t</li>\n\t<li>Replacement experts must:\n\t<ul>\n\t\t<li>Have equal or higher qualifications;</li>\n\t\t<li>Possess documented relevant experience;</li>\n\t\t<li>Be able to assume responsibilities immediately.</li>\n\t</ul>\n\t</li>\n\t<li>Any replacement is subject to approval by PIU and, where required, by the World Bank.</li>\n</ol>\n\n<p>&nbsp;</p>\n\n<p><strong>6. DELIVERABLES, REPORTING, GOVERNANCE MODEL, PAYMENT SCHEDULE</strong></p>\n\n<p><strong>6.1 Deliverables</strong></p>\n\n<ol>\n\t<li>Expected deliverables include, but are not limited to:\n\t<ul>\n\t\t<li>Inception Report (structure, work plan, initial risk register);</li>\n\t\t<li>Monthly Technical Oversight Reports;</li>\n\t\t<li>Quarterly Interoperability &amp; Conformance Reports;</li>\n\t\t<li>Technical Acceptance Reports for each implementation phase;</li>\n\t\t<li>FHIR Implementation Guides (IGs) and localized IHE Profiles;</li>\n\t\t<li>Quality Assurance Plan and Quality Control Validation Reports;</li>\n\t\t<li>Updated Risk Register;</li>\n\t\t<li>Data Governance &amp; Standards Alignment Report;</li>\n\t\t<li>Change Management Strategy and supporting materials;</li>\n\t\t<li>Training materials and Knowledge Transfer Documentation;</li>\n\t\t<li>Final Project Closure &amp; Sustainability Report.</li>\n\t</ul>\n\t</li>\n</ol>\n\n<p><strong>6.2 Reporting Requirements</strong></p>\n\n<ol>\n\t<li>The SDHP will report regularly to MoH/DSISH, MDPA and PIU:\n\t<ul>\n\t\t<li><strong>Monthly reports</strong> &ndash; QA/QC, SLA monitoring, technical progress, deviations;</li>\n\t\t<li><strong>Quarterly reports</strong> &ndash; interoperability, certification, risk register, IHIS maturity;</li>\n\t\t<li><strong>Ad-hoc reports</strong> &ndash; major incidents, significant deviations, high-impact CRs;</li>\n\t\t<li><strong>Annual reports</strong> &ndash; maturity analysis, progress and strategic recommendations.</li>\n\t</ul>\n\t</li>\n\t<li>All reports shall be provided in Word and PDF formats, according to PIU and World Bank requirements. Monthly Technical Oversight Reports constitute a mandatory reporting obligation under the Contract and are not linked to payments.</li>\n</ol>\n\n<p><strong>6.3 Governance Model</strong></p>\n\n<ul>\n\t<li>The governance model consists of four levels:</li>\n</ul>\n\n<ol>\n\t<li><strong>Level 1 &ndash; PIU</strong><br />\n\t&bull; Overall oversight and final decision on deliverables;<br />\n\t&bull; Communication with the World Bank;<br />\n\t&bull; Contract and financial management.</li>\n\t<li><strong>Level 2 &ndash; DSISH / MoH and MDPA</strong><br />\n\t&bull; Technical leadership and strategic coordination;<br />\n\t&bull; Approval of technical specifications;<br />\n\t&bull; Validation of architecture and standards;<br />\n\t&bull; Participation in testing and QA/QC.</li>\n\t<li><strong>Level 3 &ndash; SDHP</strong><br />\n\t&bull; Technical advisory;<br />\n\t&bull; Technical oversight of vendors;<br />\n\t&bull; QA/QC and interoperability testing support;<br />\n\t&bull; Drafting technical documents;<br />\n\t&bull; Training and capacity building.</li>\n\t<li><strong>Level 4 &ndash; Implementation Vendors</strong><br />\n\t&bull; Solution development;<br />\n\t&bull; Technical and functional testing;<br />\n\t&bull; Implementation of QA/QC recommendations.</li>\n</ol>\n\n<p><strong>6.4 Payment Schedule (Deliverable-Based)</strong></p>\n\n<p>A. General Provisions</p>\n\n<ul>\n\t<li>Payments under this Contract shall be made on a lump-sum, milestone-based basis, against the satisfactory completion and acceptance of deliverables defined in this Annex.</li>\n\t<li>Payments are not linked to staff time, level of effort, or inputs, but exclusively to accepted outputs.</li>\n\t<li>All services and deliverables under this Contract are financed under Component 2.1 &ndash; Activity A1.03</li>\n</ul>\n\n<p>(&ldquo;Hire consulting company to guide initial implementation&rdquo;) of the Project Appraisal Document (PAD).</p>\n\n<ul>\n\t<li>Where applicable, payments shall be subject to the World Bank&rsquo;s No-Objection, in accordance with the Financing Agreement and the PAD.</li>\n\t<li>The Consultant shall submit invoices only upon completion and acceptance of the respective milestone.</li>\n</ul>\n\n<p>6.5 <strong>&nbsp;Workplan &amp; Timeline (34 months)</strong></p>\n\n<ol>\n\t<li>The SDHP will follow a structured 34-month plan, including:\n\t<ol>\n\t\t<li>Months 1&ndash;6: drafting of ToRs (can start immediately, based on feasibility study and blueprint); assessment and gap analysis; draft IGs</li>\n\t\t<li>Months 7&ndash;12: final specifications, QA Framework, SLA model, test environment set-up; (Months 13-18 Tendering process)</li>\n\t\t<li>Months 19&ndash;24: implementation and integration, intensive QA/QC, conformance testing;</li>\n\t\t<li>Months 25&ndash;34: stabilization, optimization, final documentation, training, sustainability planning.</li>\n\t</ol>\n\t</li>\n</ol>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><strong>B. Deliverables and Milestones</strong></p>\n\n<p><strong>All deliverables under this Contract shall be measurable, clearly defined, and subject to formal written acceptance by the Client</strong></p>\n\n<p><strong>Milestone 1 &ndash; Mobilization and Strategic Inception</strong></p>\n\n<p><strong>PAD Reference:</strong></p>\n\n<ul>\n\t<li><strong>Component 2.1 &ndash; A1.03</strong></li>\n</ul>\n\n<p><strong>Deliverables:</strong></p>\n\n<ul>\n\t<li>Inception Report, including:\n\t<ul>\n\t\t<li>Strategic advisory methodology;</li>\n\t\t<li>Detailed 34-month workplan aligned with PAD Component 2.1;</li>\n\t\t<li>Sequencing of required Terms of Reference (ToRs) and Technical Specifications;</li>\n\t\t<li>Stakeholder coordination and governance arrangements for IHIS implementation.</li>\n\t</ul>\n\t</li>\n</ul>\n\n<p><strong>Payment:</strong></p>\n\n<ul>\n\t<li><strong>8% of Contract Price </strong></li>\n\t<li>Payable upon approval of the Inception Report by the Client.</li>\n</ul>\n\n<p>Acceptance Criteria:</p>\n\n<p>&bull; Report must include a complete 34-month workplan aligned with PAD;</p>\n\n<p>&bull; Must include sequenced ToRs and Technical Specifications;</p>\n\n<p>&bull; Must define stakeholder coordination and governance structure;</p>\n\n<p>&bull; Must be formally accepted in writing by the Client.</p>\n\n<p>&nbsp;</p>\n\n<p><strong>Milestone 2 &ndash; Digital Health and Institutional Needs Assessment</strong></p>\n\n<p><strong>PAD Reference:</strong></p>\n\n<p><strong>Deliverables:</strong></p>\n\n<ul>\n\t<li>Assessment of the national digital health landscape;</li>\n\t<li>Review of existing health information systems and interoperability arrangements;</li>\n\t<li>Institutional and implementation readiness assessment;</li>\n\t<li>Prioritized roadmap of procurement and advisory deliverables to be supported under A1.03.</li>\n</ul>\n\n<p><strong>Payment:</strong></p>\n\n<ul>\n\t<li><strong>12% of Contract Price </strong></li>\n\t<li>Payable upon acceptance of the Assessment Report by the Client.</li>\n</ul>\n\n<p>Acceptance Criteria:</p>\n\n<p>&bull; Assessment Report is submitted in written form;</p>\n\n<p>&bull; Includes comprehensive analysis of the national digital health landscape;</p>\n\n<p>&bull; Includes review of existing health information systems and interoperability arrangements;</p>\n\n<p>&bull; Includes institutional and implementation readiness assessment;</p>\n\n<p>&bull; Includes a prioritized and actionable roadmap aligned with A1.03;</p>\n\n<p>&bull; Formally accepted in writing by the Client.</p>\n\n<p><strong>Milestone 3 &ndash; Draft Terms of Reference and Technical Specifications (Batch 1)</strong></p>\n\n<p><strong>PAD Reference:</strong></p>\n\n<p><strong>Deliverables:</strong></p>\n\n<ul>\n\t<li>Draft ToRs and Technical Specifications supporting foundational IHIS building blocks, including:\n\t<ul>\n\t\t<li>Core IHIS/HIMS components;</li>\n\t\t<li>Interoperability and data-exchange mechanisms;</li>\n\t\t<li>Master data and registry-related components.</li>\n\t</ul>\n\t</li>\n\t<li>All documents prepared in accordance with World Bank Standard Procurement Documents.</li>\n</ul>\n\n<p><strong>Payment:</strong></p>\n\n<ul>\n\t<li><strong>18% of Contract Price </strong></li>\n\t<li>Payable upon technical acceptance of draft deliverables by the Client.</li>\n</ul>\n\n<p>Acceptance Criteria:</p>\n\n<p>&bull; A minimum of three (3) Draft Terms of Reference and Technical Specifications are submitted;</p>\n\n<p>&bull; Each document clearly covers:</p>\n\n<p>&nbsp; - Core IHIS/HIMS components;</p>\n\n<p>&nbsp; - Interoperability and data-exchange mechanisms;</p>\n\n<p>&nbsp; - Master data and registry-related components;</p>\n\n<p>&bull; Documents are prepared in accordance with World Bank Standard Procurement Documents;</p>\n\n<p>&bull; Each document includes defined scope, technical requirements, and implementation approach;</p>\n\n<p>&bull; Documents are reviewed and receive technical acceptance by the Client in writing.</p>\n\n<p><strong>Milestone 4 &ndash; Final Terms of Reference and Technical Specifications (Batch 1)</strong></p>\n\n<p><strong>PAD Reference:</strong></p>\n\n<p><strong>Deliverables:</strong></p>\n\n<ul>\n\t<li>Final, procurement-ready ToRs and Technical Specifications;</li>\n\t<li>Incorporation of Client and World Bank comments;</li>\n\t<li>Submission of finalized documents for World Bank No-Objection, where required.</li>\n</ul>\n\n<p><strong>Payment:</strong></p>\n\n<ul>\n\t<li><strong>15% of Contract Price </strong></li>\n\t<li>Payable upon final approval and/or receipt of World Bank No-Objection.</li>\n</ul>\n\n<p>Acceptance Criteria:</p>\n\n<p>&bull; Final Terms of Reference and Technical Specifications are fully updated and finalized;</p>\n\n<p>&bull; All Client and World Bank comments are properly incorporated and addressed;</p>\n\n<p>&bull; Documents are procurement-ready and fully aligned with World Bank Standard Procurement Documents;</p>\n\n<p>&bull; Submission for World Bank No-Objection is completed where required;</p>\n\n<p>&bull; Final approval is confirmed in writing by the Client and/or World Bank (as applicable).</p>\n\n<p><strong>Milestone 5 &ndash; Terms of Reference and Technical Specifications (Batch 2)</strong></p>\n\n<p><strong>PAD Reference:</strong></p>\n\n<p><strong>Deliverables:</strong></p>\n\n<ul>\n\t<li>ToRs and Technical Specifications supporting additional IHIS-related systems and enabling components;</li>\n\t<li>Alignment of specifications with governance, quality-of-care, analytics, and reporting requirements, as applicable;</li>\n\t<li>Final procurement-ready documents approved by the Client.</li>\n</ul>\n\n<p><strong>Payment:</strong></p>\n\n<ul>\n\t<li><strong>15% of Contract Price </strong></li>\n\t<li>Payable upon acceptance of final deliverables by the Client.</li>\n</ul>\n\n<p>Acceptance Criteria:</p>\n\n<p>&bull; A minimum of two (2) ToRs and Technical Specifications are submitted for Batch 2;</p>\n\n<p>&bull; Documents clearly address additional IHIS-related systems and enabling components;</p>\n\n<p>&bull; Specifications are aligned with governance, quality-of-care, analytics, and reporting requirements;</p>\n\n<p>&bull; All documents are procurement-ready and compliant with World Bank Standard Procurement Documents;</p>\n\n<p>&bull; Documents are formally accepted in writing by the Client.</p>\n\n<p><strong>Milestone 6 &ndash; Capacity Building and Structured Training Program</strong></p>\n\n<p><strong>PAD Reference:</strong></p>\n\n<p><strong>Deliverables:</strong></p>\n\n<ul>\n\t<li>Training needs assessment related to IHIS implementation;</li>\n\t<li>Training curricula, manuals, and learning materials;</li>\n\t<li>Delivery of phased training sessions for designated stakeholders;</li>\n\t<li>Training completion and evaluation report.</li>\n</ul>\n\n<p><strong>Payment:</strong></p>\n\n<ul>\n\t<li><strong>15% of Contract Price </strong></li>\n\t<li>Payable upon approval of the Training Completion Report by the Client.</li>\n</ul>\n\n<p>Acceptance Criteria:</p>\n\n<p>&bull; Training needs assessment report is submitted and approved by the Client;</p>\n\n<p>&bull; At least three (3) training modules/curricula are developed;</p>\n\n<p>&bull; At least four (4) training sessions are delivered to designated stakeholders;</p>\n\n<p>&bull; Attendance lists for all training sessions are provided;</p>\n\n<p>&bull; Training materials (manuals, presentations, guides) are submitted;</p>\n\n<p>&bull; Training completion and evaluation report is submitted and approved by the Client.</p>\n\n<p><strong>Milestone 7 &ndash; Ongoing Strategic Advisory, Quality Assurance, and Procurement Support</strong></p>\n\n<p><strong>PAD Reference:</strong></p>\n\n<p><strong>Deliverables:</strong></p>\n\n<ul>\n\t<li>Ongoing strategic advisory support to the Client during procurement and early implementation phases;</li>\n\t<li>Quality assurance inputs for procurement documentation, technical clarifications, and implementation readiness;</li>\n\t<li>Periodic advisory and progress reports.</li>\n</ul>\n\n<p><strong>Payment:</strong></p>\n\n<ul>\n\t<li><strong>12% of Contract Price </strong></li>\n\t<li>Payable upon acceptance of periodic advisory outputs, as agreed with the Client.</li>\n</ul>\n\n<p>Acceptance Criteria:</p>\n\n<p>&bull; Minimum six (6) periodic advisory reports are submitted during the implementation period;</p>\n\n<p>&bull; Written technical inputs/comments are provided for procurement documentation as requested by the Client;</p>\n\n<p>&bull; Participation in up to ten (10) coordination meetings is completed and documented (virtual or in-person);</p>\n\n<p>&bull; All quality assurance inputs are provided in written form (e.g. tracked changes, memos, or formal comments);</p>\n\n<p>&bull; Each advisory output is acknowledged in writing by the Client.</p>\n\n<p><strong>Milestone 8 &ndash; Final Advisory, Knowledge Transfer, and Contract Closure</strong></p>\n\n<p><strong>PAD Reference:</strong></p>\n\n<p><strong>Deliverables:</strong></p>\n\n<ul>\n\t<li>Final consolidated advisory report;</li>\n\t<li>Knowledge-transfer and handover documentation;</li>\n\t<li>Lessons learned and recommendations for sustainability and scale-up of IHIS implementation.</li>\n</ul>\n\n<p><strong>Payment:</strong></p>\n\n<ul>\n\t<li><strong>5% of Contract Price </strong></li>\n\t<li>Payable upon final acceptance of all Contract deliverables.</li>\n</ul>\n\n<p>Acceptance Criteria:</p>\n\n<ul>\n\t<li>Final consolidated advisory report is submitted in complete and coherent form;</li>\n\t<li>Knowledge transfer and handover documentation is fully delivered to the Client;</li>\n\t<li>Lessons learned and sustainability recommendations are clearly documented and actionable;</li>\n\t<li>All outputs are formally reviewed and accepted in writing by the Client;</li>\n\t<li>Confirmation that all Contract deliverables under previous milestones have been completed and closed.</li>\n</ul>\n\n<p><strong>C. Summary of Payments</strong></p>\n\n<table style=\"width:432px\">\n\t<thead>\n\t\t<tr>\n\t\t\t<td style=\"height:16px\">\n\t\t\t<p><strong>Milestone</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:16px\">\n\t\t\t<p><strong>Percentage</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t</thead>\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"height:17px\">\n\t\t\t<p>Milestone 1 &ndash; Inception</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:17px\">\n\t\t\t<p>8%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:17px\">\n\t\t\t<p>Milestone 2 &ndash; Assessment</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:17px\">\n\t\t\t<p>12%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:17px\">\n\t\t\t<p>Milestone 3 &ndash; Draft ToRs (Batch 1)</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:17px\">\n\t\t\t<p>18%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:17px\">\n\t\t\t<p>Milestone 4 &ndash; Final ToRs (Batch 1)</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:17px\">\n\t\t\t<p>15%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:16px\">\n\t\t\t<p>Milestone 5 &ndash; ToRs (Batch 2)</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:16px\">\n\t\t\t<p>15%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:17px\">\n\t\t\t<p>Milestone 6 &ndash; Training</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:17px\">\n\t\t\t<p>15%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:17px\">\n\t\t\t<p>Milestone 7 &ndash; Strategic Advisory &amp; QA</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:17px\">\n\t\t\t<p>12%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:17px\">\n\t\t\t<p>Milestone 8 &ndash; Closure &amp; Knowledge Transfer</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:17px\">\n\t\t\t<p>5%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:16px\">\n\t\t\t<p><strong>Total</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:16px\">\n\t\t\t<p><strong>100%</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p><strong>7. ANNEXES</strong></p>\n\n<p>Rationale: Full Annex documents are not attached because they are already defined in the feasibility study, the 2024&ndash;2030 Blueprint, and other source materials. Bullet points summarize the key content for SDHP&rsquo;s reference. All Annexes (A&ndash;E) are intended as reference/input documents for SDHP&rsquo;s work and do not require separate deliverables.</p>\n\n<p><strong>7.1 Annex A &ndash; IHIS Architecture Overview</strong></p>\n\n<ol>\n\t<li>Describes the proposed IHIS architecture based on OpenHIE and the 2024&ndash;2030 Blueprint, including:\n\t<ul>\n\t\t<li>Client Registry;</li>\n\t\t<li>Facility Registry;</li>\n\t\t<li>Health Worker Registry;</li>\n\t\t<li>Drug Registry;</li>\n\t\t<li>Terminology Service;</li>\n\t\t<li>Shared Health Record (SHR);</li>\n\t\t<li>Interoperability Layer (IL);</li>\n\t\t<li>POS systems and clinical workflows.</li>\n\t</ul>\n\t</li>\n\t<li>Presents data flows, FHIR/IHE standards and IL transaction flows, ensuring modularity, scalability and avoidance of vendor lock-in.</li>\n</ol>\n\n<p><strong>7.2 Annex B &ndash; Roles &amp; Responsibilities Matrix</strong></p>\n\n<ol>\n\t<li>Defines roles of:\n\t<ul>\n\t\t<li>MoH/MDPA/Kosovo Digital Health Steering Committee &ndash; strategic governance and oversight;</li>\n\t\t<li>DSISH/MDPA &ndash; technical lead, architecture validation, QA/QC, vendor coordination;</li>\n\t\t<li>PIU &ndash; contract and financial management, communication with World Bank;</li>\n\t\t<li>SDHP &ndash; technical advisory, QA/QC, SLA monitoring, IG development;</li>\n\t\t<li>Vendors &ndash; development, testing, documentation, implementation.</li>\n\t</ul>\n\t</li>\n</ol>\n\n<p><strong>7.3 Annex C &ndash; QA &amp; QC Framework</strong></p>\n\n<ol>\n\t<li>Details QA/QC standards and processes:\n\t<ul>\n\t\t<li>QA: functionality, integration, security, performance;</li>\n\t\t<li>QC: verification of deliverables, APIs, IGs, test logs;</li>\n\t\t<li>Test-cases using FHIR TestScript;</li>\n\t\t<li>IHE Gazelle testing and conformance validation;</li>\n\t\t<li>Full documentation of test results.</li>\n\t</ul>\n\t</li>\n</ol>\n\n<p><strong>7.4 Annex D &ndash; Risk Matrix</strong></p>\n\n<ol>\n\t<li>Provides a risk matrix covering:\n\t<ul>\n\t\t<li>Technical, operational, governance and procurement risks;</li>\n\t\t<li>Probability, impact, mitigation measures and institutional responsibility;</li>\n\t\t<li>Structured Risk Register to be maintained throughout the project.</li>\n\t</ul>\n\t</li>\n</ol>\n\n<p><strong>7.5 Annex E &ndash; Deliverables Matrix / Acceptance Criteria</strong></p>\n\n<ol>\n\t<li>For each deliverable, defines:\n\t<ul>\n\t\t<li>Description;</li>\n\t\t<li>Responsible institutions (preparation and verification);</li>\n\t\t<li>Acceptance criteria;</li>\n\t\t<li>Applicable standards/references (FHIR, IHE, Blueprint, etc.);</li>\n\t\t<li>Supporting documentation.</li>\n\t</ul>\n\t</li>\n</ol>\n\n<p>&nbsp;</p>\n\n<p><strong>7.6 Annex F &ndash; Glossary</strong></p>\n\n<ol>\n\t<li>Provides definitions for key terms such as:\n\t<ul>\n\t\t<li>SDHP - Strategic Digital Health Partner</li>\n\t\t<li>IHIS - Integrated Health Information System</li>\n\t\t<li>DSISH - Department for Health Information Systems</li>\n\t\t<li>MDPA - Ministry of Digitalization and Public Administration</li>\n\t\t<li>FHIR &ndash; Fast Healthcare Interoperability Resources;</li>\n\t\t<li>IHE &ndash; Integrating the Healthcare Enterprise;</li>\n\t\t<li>SHR &ndash; Shared Health Record;</li>\n\t\t<li>IL &ndash; Interoperability Layer;</li>\n\t\t<li>CR &ndash; Client Registry;</li>\n\t\t<li>FR &ndash; Facility Registry;</li>\n\t\t<li>HWR &ndash; Health Worker Registry;</li>\n\t\t<li>DR &ndash; Drug Registry;</li>\n\t\t<li>IG &ndash; Implementation Guide.</li>\n\t</ul>\n\t</li>\n</ol>\n\n<ul>\n\t<li>BHIS &ndash; Basic Health Information System (primary care system)</li>\n\t<li>SMSF &ndash; Stock Management System for Pharmaceuticals</li>\n\t<li>MEDLIS &ndash; Medical Laboratory Information System</li>\n\t<li>SMSN &ndash; Epidemiological Surveillance System</li>\n\t<li>Hospital Systems / UCCK Systems &ndash; University Clinical Center of Kosovo and regional hospitals systems</li>\n\t<li>PIU &ndash; Project Implementation Unit</li>\n\t<li>QA &ndash; Quality Assurance</li>\n\t<li>QC &ndash; Quality Control</li>\n\t<li>SLA &ndash; Service Level Agreement</li>\n\t<li>POS &ndash; Point-of-Service / Clinical Applications (EHR/EMR, ePrescribing, eReferral, Screening, Telehealth)</li>\n\t<li>UAT &ndash; User Acceptance Testing</li>\n\t<li>API &ndash; Application Programming Interface</li>\n\t<li>EDHS &ndash; European Digital Health Standards (or EU transition requirements)</li>\n\t<li>COTS &ndash; Commercial Off-The-Shelf (software components)</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>"},{"id":"OP00442928","notice_type":"Request for Expression of Interest","noticedate":"05-May-2026","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2026-05-16T00:00:00Z","submission_deadline_time":"16:00","project_ctry_name":"Eastern and Southern Africa","project_id":"P176517","project_name":"De-risking, inclusion and value enhancement of pastoral economies in the Horn of Africa","bid_reference_no":"SO-MOF-529702-CS-INDV","bid_description":"Information and Communication Technology (ICT) Advisor DRIVE Project","procurement_group":"CS","procurement_method_code":"INDV","procurement_method_name":"Individual Consultant Selection","contact_address":"Shangani District - Mogadishu, Somalia","contact_ctry_name":"Somalia, Federal Republic of","contact_email":"abisosman@gmail.com","contact_name":"Abukar  Osman","contact_organization":"Federal Government of Somalia Ministry of Finance","contact_phone_no":"+252 617635244","submission_date":"2026-05-05T00:00:00Z","notice_text":"<p><strong><strong>FEDERAL GOVERNMENT OF SOMALIA</strong></strong></p>\n\n<p><strong><strong>MINISTRY OF FINANCE</strong></strong></p>\n\n<p><strong><strong>REQUEST FOR EXPRESSION OF INTEREST (REOI)</strong></strong></p>\n\n<p><strong><strong>COUNTRY:</strong></strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Federal Republic of Somalia (FGS)</p>\n\n<p><strong><strong>NAME OF PROJECT</strong></strong>: De-Risking, Inclusion and Value Enhancement of pastoral economies in the Horn of Africa Project (DRIVE)</p>\n\n<p>&nbsp;<strong><strong>PROJECT ID:</strong></strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;P176517.</p>\n\n<p><strong><strong>Assignment Title</strong></strong>: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ICT Advisor DRIVE Project.</p>\n\n<p><strong><strong>Individual/Firm:</strong></strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Individual Consultant</p>\n\n<p><strong><strong>Deadline:</strong></strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;16th&nbsp;May 2026</p>\n\n<p><strong><strong>Reference No.:</strong></strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong><strong>SO-MOF-529702-CS-INDV</strong></strong></p>\n\n<p>The Government of the Federal Republic of Somalia has received financing from the World Bank toward the cost of De-Risking, Inclusion and Value Enhancement of pastoral economies in the Horn of Africa Project (DRIVE) and intends to apply part of the proceeds of the above project to finance the position of ICT Advisor DRIVE Project.</p>\n\n<p>To ensure the effective implementation and management of the &nbsp;National Single Window System (NSWS) and the Trade Information Portal, the&nbsp;Project&nbsp;is seeking an experienced and qualified ICT Advisor&nbsp;to take on this critical role. The ICT Advisor&nbsp;will be responsible for overseeing the planning, development, implementation, and maintenance of these systems, ensuring their alignment with national policies, international standards, and best practices in trade facilitation.</p>\n\n<p>The ICT Advisor&nbsp;will work closely with various stakeholders within the ministry, including relevant departments, technical teams, and trade partners. Through their expertise and leadership, the ICT Advisor&nbsp;will drive the successful adoption and utilization of the National Single Window System (NSWS) and Trade Information Portal, transforming trade operations, promoting efficiency, and fostering economic growth in Somalia.</p>\n\n<p>As part of this initiative, the Project&nbsp;is committed to hiring an ICT Specialist with a strong background in systems development, project management, and trade facilitation. The incumbent should possess extensive knowledge of trade processes, customs regulations, and international standards, along with proven experience in delivering successful ICT projects. With a focus on innovation and collaboration, the ICT Specialist will shape the future of trade in Somalia, positioning the country as a regional leader in trade facilitation.</p>\n\n<p>The ICT Advisor&nbsp;will play a pivotal role in the successful implementation of the National Single Window System (NSWS) and Trade Information Portal for the Ministry of Commerce and Industry in Somalia. the ICT Specialist will be responsible for leading and managing all aspects of these systems, ensuring their seamless integration with existing trade processes and systems.</p>\n\n<p>The ICT Advisor&nbsp;will play also a fundemetal role on The Livestock Information and Traceability System (LITS) as it is a digital platform designed to register, monitor, and track livestock throughout the value chain. It enables accurate identification and movement tracing of animals from farms to markets and export points. By improving transparency and disease surveillance, LITS supports Somalia&rsquo;s compliance with international livestock trade and health standards. Also The&nbsp;Livestock Market Information System (LMIS)&nbsp;which is a digital platform that collects, analyzes, and shares real-time market data for livestock across key markets and regions. It provides information on livestock prices, market volumes, demand trends, and trade flows to help producers, traders, exporters, and policymakers make informed decisions. And finally,&nbsp;the support given to the upcoming&nbsp;Integrated Management Information System (IMIS)&nbsp;is a digital platform used by national standards bodies to manage and automate their core functions, including standards development, metrology, conformity assessment, and certification services. It centralizes data, streamlines workflows, and improves traceability and access to services for businesses and regulators. For SOBS, IMIS enhances efficiency, transparency, and coordination across all quality infrastructure operations.</p>\n\n<p><strong><strong>Duration:</strong></strong>&nbsp;The proposed duration for the assignment is Twelve Months (12) calendar months from starts date.</p>\n\n<p>The detailed Terms of Refence (TOR) for the assignment can be found at the following website:</p>\n\n<p><u><u>https://moci.gov.so/wp-content/uploads/2026/04/ICT-Adviser-ToR-DRIVE.pdf</u></u><u><u>,</u></u>&nbsp;&nbsp;</p>\n\n<p><strong><strong>Key Tasks and Responsibility</strong></strong></p>\n\n<p>The ICT Advisor&nbsp;will be responsible for the following key activities and tasks in relation to the&nbsp;National Single Window System (NSWS), Trade Information Portal (STIP), Logistics Management Information System (LMIS), Integrated Market Information System (IMIS),&nbsp;and&nbsp;Legal/Regulatory Inform ation and Trade System (LITS):</p>\n\n<p><strong><strong>Conducting a thorough analysis of existing trade and information systems:</strong></strong></p>\n\n<ul>\n\t<li>Identify current workflows, procedures, and documentation requirements across NSWS, STIP, LMIS, IMIS, and LITS.</li>\n\t<li>Analyze the strengths, weaknesses, opportunities, and threats of the existing systems and trade processes.</li>\n\t<li>Conduct stakeholder consultations to gather input and understand the requirements and expectations for each system.</li>\n</ul>\n\n<p><strong><strong>Developing a detailed project plan and implementation strategy:</strong></strong></p>\n\n<ul>\n\t<li>Define the scope and objectives for the implementation and integration of NSWS, STIP, LMIS, IMIS, and LITS.</li>\n\t<li>Develop a comprehensive project plan with timelines, milestones, and deliverables for all systems.</li>\n\t<li>Create an efficient implementation strategy outlining the steps and activities required for successful deployment and system integration.</li>\n</ul>\n\n<p><strong><strong>Managing and coordinating the efforts of a project team:</strong></strong></p>\n\n<ul>\n\t<li>Recruit and manage a team of experts, including IT professionals and subject matter specialists for NSWS, STIP, LMIS, IMIS, and LITS.</li>\n\t<li>Allocate tasks and responsibilities to team members based on their skills and expertise.</li>\n\t<li>Maintain effective communication channels within the team, ensuring collaboration and knowledge sharing across all systems.</li>\n</ul>\n\n<p><strong><strong>Overseeing the technical aspects of the project:</strong></strong></p>\n\n<ul>\n\t<li>Collaborate with IT teams to ensure NSWS, STIP, LMIS, IMIS, and LITS are implemented using the most suitable technologies and platforms.</li>\n\t<li>Develop technical specifications and requirements for system development, customization, and interoperability.</li>\n\t<li>Ensure compliance with industry best practices, security standards, and data protection regulations.</li>\n</ul>\n\n<p><strong><strong>Collaborating with internal and external stakeholders:</strong></strong></p>\n\n<ul>\n\t<li>Engage relevant departments, government agencies, and trade partners to understand their needs and requirements for each system.</li>\n\t<li>Build strong relationships with stakeholders and maintain effective communication throughout the implementation process.</li>\n\t<li>Facilitate workshops, seminars, and training sessions to raise awareness and gather feedback on all systems.</li>\n</ul>\n\n<p><strong><strong>Providing training and support to end-users:</strong></strong></p>\n\n<ul>\n\t<li>Develop comprehensive training programs and materials for end-users of NSWS, STIP, LMIS, IMIS, and LITS.</li>\n\t<li>Conduct training workshops to ensure users are familiar with system functionality and processes.</li>\n\t<li>Provide ongoing technical support to address challenges and system issues.</li>\n</ul>\n\n<p><strong><strong>Monitoring the performance of the systems:</strong></strong></p>\n\n<ul>\n\t<li>Continuously monitor and evaluate NSWS, STIP, LMIS, IMIS, and LITS against defined key performance indicators (KPIs).</li>\n\t<li>Conduct regular system audits to identify potential areas for improvement.</li>\n\t<li>Address technical issues or bottlenecks to ensure smooth operation and system availability.</li>\n</ul>\n\n<p><strong><strong>Conducting regular evaluations:</strong></strong></p>\n\n<ul>\n\t<li>Develop mechanisms to assess the impact and effectiveness of NSWS, STIP, LMIS, IMIS, and LITS.</li>\n\t<li>Prepare periodic progress reports and present findings to management and relevant stakeholders.</li>\n\t<li>Provide recommendations for system enhancements and continuous improvements.</li>\n</ul>\n\n<p><strong><strong>Keeping abreast of emerging technologies and industry trends:</strong></strong></p>\n\n<ul>\n\t<li>Stay updated with the latest trends and advancements in ICT, trade facilitation, and market information systems.</li>\n\t<li>Explore possibilities for integrating emerging technologies into NSWS, STIP, LMIS, IMIS, and LITS.</li>\n\t<li>Share knowledge and insights with stakeholders to promote innovation and continuous improvement.</li>\n</ul>\n\n<p>More specifically:</p>\n\n<p><strong><strong>&nbsp;Livestock Identification and Traceability System (LITS)</strong></strong></p>\n\n<ul>\n\t<li>Diagnostic and design:\n\t<ul>\n\t\t<li>Define and implement functional requirements, data standards, and governance (unique ID schema, event model, movement recording, health/lab interface, audit trails).</li>\n\t\t<li>Develop &nbsp;and implement enterprise architecture and data model (central registry, role-based access, API layer, offline-first/mobile capture).</li>\n\t</ul>\n\t</li>\n\t<li>Technology and implementation:\n\t<ul>\n\t\t<li>Design interfaces to veterinary services, labs, border posts, feedlots/slaughterhouses, and residue testing databases.</li>\n\t</ul>\n\t</li>\n\t<li>Policy and operating model:\n\t<ul>\n\t\t<li>Advise on regulatory instruments (mandatory tagging/movement reporting, data privacy, compliance), SOPs, and institutional roles.</li>\n\t\t<li>Develop user manuals, training materials, and helpdesk procedures.</li>\n\t</ul>\n\t</li>\n\t<li>Rollout and sustainability:\n\t<ul>\n\t\t<li>Pilot in selected regions/value chains; iterate based on user feedback.</li>\n\t\t<li>Define KPIs (coverage, compliance, data quality, timeliness) and monitoring framework.</li>\n\t</ul>\n\t</li>\n</ul>\n\n<p><strong><strong>National Single Window (NSW) Integration </strong></strong>Data exchange and interoperability:</p>\n\n<ul>\n\t<li>\n\t<ul>\n\t\t<li>Map required permits, certificates (e.g., animal health, veterinary export), and risk assessment data to NSW services.</li>\n\t\t<li>Specify data exchange standards (REST/JSON, XML, UN/CEFACT) and authentication/authorization (PKI, OAuth2).</li>\n\t</ul>\n\t</li>\n\t<li>Process digitization:\n\t<ul>\n\t\t<li>Re-engineer workflows for online applications, e-payment, e-signatures, issuance, and verifiable digital certificates (with QR/secure hashes).</li>\n\t\t<li>Propose master data management (establishment registry, officer registry) and service catalog.</li>\n\t</ul>\n\t</li>\n\t<li>Governance and cybersecurity:\n\t<ul>\n\t\t<li>Define SLAs, data sharing MoUs, and incident response plans.</li>\n\t\t<li>Ensure compliance with national cybersecurity and data protection frameworks.</li>\n\t\t<li><strong><strong>Livestock Market Information System (LMIS)</strong></strong></li>\n\t</ul>\n\t</li>\n\t<li>System design:\n\t<ul>\n\t\t<li>Implement and coordinate data collection methodology (market enumerators, trader submissions, integration with digital platforms), sampling, validation rules, and frequency.</li>\n\t\t<li>Architect data pipeline (ETL), analytics dashboards, and public dissemination channels (web, USSD/SMS, mobile apps).</li>\n\t</ul>\n\t</li>\n\t<li>Operations and quality assurance:\n\t<ul>\n\t\t<li>Implement SOPs for data capture, plausibility checks, outlier handling, and version control.</li>\n\t\t<li>Introduce feedback loops with market actors; publish metadata and methodology notes.</li>\n\t</ul>\n\t</li>\n\t<li>Inclusion and access:\n\t<ul>\n\t\t<li>Design multilingual, low-bandwidth user interfaces; incorporate accessibility features.</li>\n\t\t<li>Establish open data APIs and licensing for transparent reuse.</li>\n\t</ul>\n\t</li>\n</ul>\n\n<p><strong><strong>&nbsp;Cross-cutting ICT Advisory</strong></strong></p>\n\n<ul>\n\t<li>Infrastructure readiness assessment (connectivity, power, device availability) and mitigation measures (offline sync, solar kits).</li>\n\t<li>Cybersecurity baseline and controls (encryption at rest/in transit, key management, auditing, role-based access).</li>\n\t<li>Change management and capacity building:\n\t<ul>\n\t\t<li>Training plans for officials, vets, enumerators, and farmers; digital literacy modules.</li>\n\t\t<li>Communications strategy to drive adoption and compliance.</li>\n\t</ul>\n\t</li>\n</ul>\n\n<p>The ICT Specialist will be accountable for delivering these responsibilities efficiently and effectively, ensuring the successful implementation, integration, and continuous improvement of NSWS, STIP, LMIS, IMIS, and LITS in alignment with the Ministry of Commerce and Industry&#39;s goals and objectives.</p>\n\n<p><strong><strong>Selection Criteria:</strong></strong>&nbsp;The selection will be based on qualification, experience and skills of the candidate and followed by an interview. The qualifications, experience and competencies include:</p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li>Minimum Master&rsquo;s degree in computer science, information technology, or a related academic and work experience.</li>\n\t<li>Proven experience in ICT systems and implementation, with at least 5 years of relevant work experience. Experience in trade facilitation or single window projects will be highly beneficial.</li>\n\t<li>Strong understanding of trade processes, customs regulations, and international standards related to trade facilitation, such as the World Trade Organization&#39;s Trade Facilitation Agreement.</li>\n\t<li>Proficiency in programming languages and database management, with hands-on experience in system integration.</li>\n\t<li>8&ndash;10 years in designing and implementing sector ICT systems, preferably in agriculture/livestock.</li>\n\t<li>Proven experience with animal identification/traceability and alignment to international guidance (WOAH/OIE, Codex/food safety) a plus.</li>\n\t<li>Hands-on with NSW or similar trade facilitation platforms and government interoperability frameworks&nbsp;a plus</li>\n\t<li>Building LMIS or similar market/price information systems; mobile-first, low-connectivity contexts a plus.</li>\n\t<li>Systems integration (APIs, microservices), cybersecurity, data governance.</li>\n\t<li>Experience working with government, donors, and multi-stakeholder environments; strong change management.</li>\n\t<li>&nbsp;</li>\n\t<li>Excellent analytical, problem-solving, and project management skills. Ability to effectively prioritize tasks and allocate resources for timely project execution.</li>\n\t<li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at various levels.</li>\n\t<li>Demonstrated ability to work independently and take initiative, with a high level of self-motivation and commitment to achieving targets and objectives.</li>\n\t<li>Up-to-date knowledge of relevant ICT frameworks, industry best practices, and security protocols.</li>\n\t<li>Familiarity with emerging technologies such as cloud computing, big data analytics, and blockchain will be an advantage.</li>\n\t<li>Ability to adapt to changing requirements and dynamic work environments, demonstrating flexibility and resilience.</li>\n\t<li>Excellent written and verbal communication skills in English. Knowledge of Somali language will be an added advantage.</li>\n\t<li>Support the integration and interoperability of systems across the DRIVE Project, including the Single Window, Customs System, LITS, LMIS, IMIS, and other related platforms.</li>\n\t<li>Experience providing technical support to&nbsp;LITS, LMIS, IMIS, and related digital livestock and market systems.</li>\n\t<li>Experience in&nbsp;developing and rolling out digital certification systems<strong><strong>, </strong></strong>including the<strong>&nbsp;</strong>Digital Unified Export Certificate<strong><strong>.</strong></strong></li>\n\t<li>Experience in&nbsp;strengthening trade portals&nbsp;and supporting&nbsp;National Single Window (NSWS)&nbsp;implementation.</li>\n\t<li>Ability to&nbsp;integrate and ensure interoperability&nbsp;across multiple systems (NSWS, customs, LITS, LMIS, IMIS).</li>\n\t<li>Strong understanding of&nbsp;ICT project management, system integration, and digital trade facilitation<strong>&nbsp;</strong>in government or large-scale projects.</li>\n</ul>\n\n<p>The Ministry of Ministry of Finance now invites eligible consulting (&ldquo;Consultants&rdquo;) to indicate their interest in providing the above-mentioned Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services and furnish the Curriculum Vitae (CV).</p>\n\n<p>Attention of interested Consultants is drawn to section III, para 3.14,3.16 &amp; 3.17 of the World Bank&rsquo;s Procurement Regulations for IPF Borrowers: Procurement in Investment Projects Financing Goods, Works, Non -Consulting and Consulting Services dated in September 2023 (&ldquo;Procurement Regulations&rdquo;), setting forth the World Bank&rsquo;s policy on conflict of interest. &nbsp;</p>\n\n<p>A Consultant will be selected in accordance with the Individual Consultant method set out in the World Bank Procurement Regulations.</p>\n\n<p>Interested Consultant may obtain further information (in person or by e-mail) at the address below during office hours from 8.00 a.m.&ndash; 4.00 p.m. Saturday to Thursday except on public holidays.</p>\n\n<p><strong><strong>Deadline for submission</strong></strong>: Expressions of interest should be delivered in a written form to the address below (in person, or by e-mail: <u><u>bid.drive@piu.mof.gov.so</u></u>, &nbsp;) by <strong><strong>1</strong></strong><strong><strong>6</strong></strong><strong><strong>th</strong></strong><strong>&nbsp;</strong><strong><strong>Ma</strong></strong><strong><strong>y </strong></strong><strong><strong>&nbsp;2026 4:00PM</strong></strong>. local Time.</p>\n\n<p>Attention</p>\n\n<p>Project Coordinator,</p>\n\n<p>DRIVE Project,</p>\n\n<p>Ministry of Finance - Federal Government of Somalia</p>\n\n<p>Shangani District - Mogadishu, Somalia</p>\n\n<p>Email Address: <u><u>bid.drive@piu.mof.gov.so</u></u>,</p>"},{"id":"OP00434408","notice_type":"Invitation for Bids","noticedate":"24-Mar-2026","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2026-05-05T00:00:00Z","submission_deadline_time":"15:00","project_ctry_name":"Armenia","project_id":"P176803","project_name":"Fourth Public Sector Modernization Project","bid_reference_no":"PSMP4-GO-RFP-1.3.8","bid_description":"Procurement of a new Community Police Management System (CPMS) for the Ministry of Internal Affairs (MIA)","procurement_group":"GO","procurement_method_code":"RFP","procurement_method_name":"Request for Proposals","contact_address":"Government House 1, Republic Square, Yerevan, 0010","contact_ctry_name":"Armenia","contact_email":"zalyan@psmp.am","contact_name":"Aharon Mkrtchyan","contact_organization":"Office of the Prime Minister","contact_phone_no":"(+374 10) 515931","contact_web_url":"www.gov.am","submission_date":"2026-03-24T00:00:00Z","notice_text":"<p><strong>Specific Procurement Notice &ndash; Request for Proposals without Prequalification</strong></p>\n\n<p><strong>Request for Proposal</strong></p>\n\n<p><strong>Information Systems</strong></p>\n\n<p><strong>(Design, Supply and Installation)</strong></p>\n\n<p><strong>(Without Prequalification)</strong></p>\n\n<p>&nbsp;</p>\n\n<p>Purchaser<strong>:</strong><strong> Ministry of Internal Affairs (MIA) of the Republic of Armenia</strong></p>\n\n<p><strong>and the Office of the Prime Minister of the Republic of Armenia</strong></p>\n\n<p>Project<strong>: Fourth Public Sector Modernization Project (PSMP4)</strong></p>\n\n<p>Contract title<strong>:</strong><strong> Procurement of a new &ldquo;Community Police Management System&rdquo; (CPMS) for the Ministry of Internal Affairs (MIA)</strong></p>\n\n<p>Country<strong>:</strong><strong> Republic of Armenia</strong></p>\n\n<p>Loan No.:<em> </em><strong>9338-AM</strong></p>\n\n<p>RFP No:<strong> </strong><strong>PSMP4-GO-RFP-</strong><strong>1.3.</strong><strong>8</strong></p>\n\n<p>Issued on:<strong> </strong><strong>March 24, 202</strong><strong>6</strong></p>\n\n<p>&nbsp;</p>\n\n<p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The Republic of Armenia has received financing from the World Bank toward the cost of the Fourth Public Sector Modernization Project (PSMP4) and intends to apply part of the proceeds toward payments under the contract for Procurement of a new &ldquo;Community Police Management System&rdquo; (CPMS) for the Ministry of Internal Affairs (MIA).</p>\n\n<p>2. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The Office of the Prime Minister of the Republic of Armenia now invites sealed Proposals from eligible Proposers for supply/development, installation, customization, testing and maintenance of the new &ldquo;Community Police Management System&rdquo; (CPMS) for the Ministry of Internal Affairs (MIA). The purpose of implementing the new &ldquo;Community Police Management System&rdquo; (CPMS) is to effectively manage the Community Policing (CP) units, which will be established within the Ministry of Internal Affairs of RA. To achieve this, the CPMS software must provide digital capabilities for organizing, evaluating, and monitoring the work of the CP units. Additionally, it must ensure digital data transfer between relevant authorities and other stakeholders, as well as integration and interoperability of electronic databases and systems.</p>\n\n<p>3. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The procurement process will be conducted through international competitive procurement using Request for Proposals (RFP) as specified in the World Bank&rsquo;s &ldquo;Procurement Regulations for IPF Borrowers&rdquo; dated November 2020 (&ldquo;Procurement Regulations&rdquo;), and is open to all eligible Proposers as defined in the Procurement Regulations.</p>\n\n<p>4. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proposals will be evaluated in accordance with the evaluation process set out in the bidding documents. The following weightings shall apply for Rated Criteria: Proposal technical factors: 40% and for Proposal cost: 60 %.</p>\n\n<p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interested eligible Proposers may obtain further information from the Office of the Prime-Minister of RA and inspect the request for proposals document during office hours 09.00 to 18.00 of Yerevan time at the address given below.</p>\n\n<p>6. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The request for proposals document (the hard and/or the soft version) in English may be obtained by interested eligible Proposers upon the submission of a written application to the address below. In addition to the hard copies the document will be sent by e-mail upon request. The document may be downloaded (on a free of charge basis) also from www.gnumner.am website (https://gnumner.minfin.am/hy/page/bac_mrcuyti_haytararutyun_ev_hraver/).</p>\n\n<p>Moreover, the Office of the Prime Minister of RA shall not be liable for the fault or incomplete downloading from the website, or further in case of missing the Addenda to the request for proposals document. In any case, if there is a discrepancy between a hard copy and electronic one, the hard copy will prevail.</p>\n\n<p>7. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proposals must be delivered to the address below on or before <strong>May 5, 2026, at 15:00 (local time)</strong>. Electronic procurement will not be permitted. Late Proposals will be rejected. The outer Proposal envelopes marked &ldquo;ORIGINAL PROPOSAL&rdquo;, and the inner envelopes marked &ldquo;TECHNICAL PART&rdquo; will be publicly opened in the presence of the Proposers&rsquo; designated representatives and anyone who chooses to attend, at the address below on <strong>May 5, 2026, at 15:00 (local time)</strong>. All envelopes marked &ldquo;FINANCIAL PART&rdquo; shall remain unopened and will be held in safe custody of the Purchaser until the second public Proposals opening.</p>\n\n<p>8. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; All Proposals must be accompanied by a <strong>Proposal Security</strong>. The amount of <strong>Proposal Security</strong> required is EURO 55,000 or an equivalent amount in freely convertible currency or an equivalent amount in AMD.</p>\n\n<p>9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attention is drawn to the Procurement Regulations requiring the Borrower to disclose information on the successful Proposer&rsquo;s beneficial ownership, as part of the<strong> </strong>Contract Award Notice, using the Beneficial Ownership Disclosure Form as included in the request for proposal document.</p>\n\n<p>10.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The address (es) referred to above is (are):</p>\n\n<p>Office of the Prime Minister of RA</p>\n\n<p>Address: Government House 1, Republic Square (1-st Floor, Room 115, 117)</p>\n\n<p>Attn: Mr. Aharon Mkrtchyan, PSMP4 Project Manager</p>\n\n<p>E-mail: info@psmp.am</p>\n\n<p>City: Yerevan</p>\n\n<p>ZIP Code: 0010</p>\n\n<p>Country: Republic of Armenia</p>\n\n<p>Telephone: (+374 10) 515931</p>\n\n<p>&nbsp;</p>"},{"id":"OP00406574","notice_type":"Invitation for Bids","noticedate":"05-Nov-2025","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2025-12-18T00:00:00Z","submission_deadline_time":"11:00","project_ctry_name":"Moldova","project_id":"P500560","project_name":"Sustainable Transition through Energy Efficiency in Moldova Project (STEEM)","bid_reference_no":"RFP NO. 9696 - E1.3.1","bid_description":"Informational System “Energy Efficiency in buildings”","procurement_group":"GO","procurement_method_code":"RFP","procurement_method_name":"Request for Proposals","contact_address":"1A Alecu Russo str., office no.163,\nMD-2068, Chisinau","contact_ctry_name":"Moldova","contact_email":"Ruslan.Surugiu@ucipe.gov.md","contact_name":"Ruslan Surugiu","contact_organization":"Moldova Energy Project Implementation Unit","contact_phone_no":"+ 373 (22) 49 67 90","contact_web_url":"ucipe.gov.md","submission_date":"2025-11-05T00:00:00Z","notice_text":"<p><strong>Request for Proposal</strong></p>\n\n<p><strong>Information Systems</strong></p>\n\n<p><strong>(Design, Supply and Installation)</strong></p>\n\n<p><strong>(Without Prequalification)</strong></p>\n\n<p>Purchaser<strong>: </strong><em>MEPIU</em></p>\n\n<p>Project<strong>:<em> </em></strong><em>Sustainable Transition through Energy Efficiency in Moldova (STEEM)</em></p>\n\n<p>Contract title<strong>: </strong><em>Informational System &ldquo;Energy Efficiency in buildings&rdquo; (ISEEB)</em></p>\n\n<p>Country<strong>: </strong><em>Republic of Moldova</em></p>\n\n<p>Grant No.:<em> TF0C4723 </em></p>\n\n<p>RFP No:<strong> </strong><em>E</em><em>1.3.1 </em></p>\n\n<p>Issued on:<strong> </strong><em>November 05, 2025 </em></p>\n\n<p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The Republic of Moldova received financing from the World Bank toward the cost of the Sustainable Transition through Energy Efficiency in Moldova (STEEM) project, and intends to apply part of the proceeds toward payments under the contract for Informational System &ldquo;Energy Efficiency in Buildings&rdquo;.</p>\n\n<p>2. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The Moldova Energy Projects Implementation Unit (MEPIU) now invites sealed Proposals from eligible Proposers for the procurement package Informational System &ldquo;Energy Efficiency in buildings&rdquo;. The scope of work includes design, development/customization, supply, installation, configuration, integration, testing, training, commissioning, and maintenance of an integrated information system to manage energy performance data for buildings, support interoperability with public registries, asset and work order management, and real-time reporting.</p>\n\n<p>3. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The procurement process will be conducted through competitive procurement using Request for Proposals (RFP) as specified in the World Bank&rsquo;s &ldquo;Procurement Regulations for IPF Borrowers&rdquo; (dated July 2016, revised November 2017, August 2018 and September 2023) (&ldquo;Procurement Regulations&rdquo;), and is open to all eligible Proposers as defined in the Procurement Regulations.</p>\n\n<p>4. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bids will be evaluated in accordance with the evaluation process set out in the bidding documents. The following weightings shall apply for Rated Criteria (including technical and non-price factors): 70% and for Cost: 30%<em>.</em></p>\n\n<p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interested eligible Proposers may obtain further information from Moldova Energy Projects Implementation Unit (MEPIU) and inspect the Request for Proposals document during office hours from 09:00 to 17:00 local time at the address given below.</p>\n\n<p>6. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The bidding document in English language may be purchased by interested eligible Proposers upon the submission of a written application to the address below and upon payment of a <strong>nonrefundable fee </strong>of:</p>\n\n<ul>\n\t<li><strong>MDL 2,500.00</strong> <strong><u>net of bank charges</u></strong> (<em>two thousand five hundred Moldovan Lei, 00 bani</em>), in the case of collection from the MEPIU office of printed procurement document at the address stated below, <strong>or</strong></li>\n\t<li><strong>USD</strong> <strong>290.00</strong> <strong><u>net of bank charges</u></strong> (<em>two hundred ninety US Dollars, 00 cents</em>), in the case of courier delivery of the printed procurement document, <strong>or</strong></li>\n\t<li><strong>USD</strong> <strong>60.00</strong> <strong><u>net of bank charges</u></strong> (<em>sixty US Dollars, 00 cents</em>), in the case of electronical distribution (via e-mail) of the procurement document.</li>\n</ul>\n\n<p>Prior to the submission of the procurement document by MEPIU, the nonrefundable fee must be proven to be paid, by means of a SWIFT payment confirmation, which may be presented via e-mail. The method of payment in all cases, shall be the bank transfer to one of the accounts listed below:</p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"height:263.2pt; vertical-align:top; width:224.55pt\">\n\t\t\t<p><strong><u>For Moldovan Lei*:</u></strong></p>\n\n\t\t\t<p><strong>Beneficiary:&nbsp;</strong>MF- TR Chisinau - bugetul de stat, Unitatea Consolidata pentru Implementarea si Monitorizarea Proiectelor in domeniul Energeticii</p>\n\n\t\t\t<p><strong>Tax identification Code:&nbsp;</strong>1023601000072</p>\n\n\t\t\t<p><strong>Beneficiary Bank</strong>: Ministerul Finantelor &ndash; Trezoreria de stat</p>\n\n\t\t\t<p><strong>IBAN</strong>:&nbsp;MD95TRPHAA145150H16649AB</p>\n\n\t\t\t<p><strong>SWIFT Code:&nbsp;</strong>TREZMD2X</p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:263.2pt; vertical-align:top; width:227.7pt\">\n\t\t\t<p><strong><u>For USD*:</u></strong></p>\n\n\t\t\t<p><em>&nbsp;</em><strong>Beneficiary:</strong>&nbsp;MF &ndash;&nbsp;TR Chisinau &ndash; bugetul de stat, Unitatea Consolidata pentru Implementarea si Monitorizarea Proiectelor in domeniul Energeticii</p>\n\n\t\t\t<p>&nbsp;<strong>Tax identification Code:&nbsp;</strong>1023601000072</p>\n\n\t\t\t<p><strong>Beneficiary&nbsp;Bank</strong>: National Bank of Moldova, Chișinău, Moldova Republic of</p>\n\n\t\t\t<p><strong>IBAN:</strong>&nbsp;MD72NBPADL145150H16649AB</p>\n\n\t\t\t<p><strong>SWIFT Code:</strong>&nbsp;NBMDMD2X</p>\n\n\t\t\t<p><strong>Correspondent</strong> <strong>Bank:</strong>&nbsp;Raiffeisen Bank International AG, Vienna, Austria<strong> </strong></p>\n\n\t\t\t<p><strong>IBAN:</strong>&nbsp;AT953100000155096770</p>\n\n\t\t\t<p><strong>SWIFT Code:</strong>&nbsp;RZBAATWW</p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; * The Bank details are valid for the year 2025 (ending December 31, 2025).</p>\n\n<p>7. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proposals must be delivered to the address below on or before December 18, 2025 at 11:00 AM (local time). Electronic procurement will not be permitted. Late Proposals will be rejected. The outer Proposal envelopes marked &ldquo;ORIGINAL PROPOSAL&rdquo;, and the inner envelopes marked &ldquo;TECHNICAL PART&rdquo; will be publicly opened in the presence of the Proposers&rsquo; designated representatives and anyone who chooses to attend, at the address below on December 18, 2025 at 11:00 AM (local time). &nbsp;All envelopes marked &ldquo;FINANCIAL PART&rdquo; shall remain unopened and will be held in safe custody of the Purchaser until the second public Proposals opening.</p>\n\n<p>8. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; All Proposals must be accompanied by a <strong>Proposal Security</strong> of <strong>6,000.00 USD</strong> (Six thousand US Dollars, 00 cents)<em>.</em></p>\n\n<p>9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attention is drawn to the Procurement Regulations requiring the Borrower to disclose information on the successful Proposer&rsquo;s beneficial ownership, as part of the<strong> </strong>Contract Award Notice, using the Beneficial Ownership Disclosure Form as included in the request for proposal document.</p>\n\n<p>10.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The address referred to above is:</p>\n\n<p>To:<strong> Moldova Energy Projects Implementation Unit (MEPIU)</strong></p>\n\n<p>Attn:&nbsp;<strong>Mr. Ruslan Surugiu, Interim Director</strong></p>\n\n<p>Address:&nbsp;<strong>1, Alecu Russo Street, Block A1</strong></p>\n\n<p>Floor/ Office number:&nbsp;<strong>Sixteenth (16th) floor, office 163</strong>&nbsp;&nbsp;&nbsp;&nbsp;</p>\n\n<p>City:&nbsp;<strong>Chisinau</strong></p>\n\n<p>ZIP/Postal Code:&nbsp;<strong>MD-2068</strong></p>\n\n<p>Country:&nbsp;<strong>Republic of Moldova</strong></p>\n\n<p>Tel. /Fax:&nbsp;<strong>(+373 22) 49 67 90</strong></p>\n\n<p>E-mail:<strong>&nbsp;info@ucipe.gov.md</strong></p>\n\n<p>Website:<strong>&nbsp; ucipe.gov.md </strong></p>"},{"id":"OP00351409","notice_type":"Request for Expression of Interest","noticedate":"10-Apr-2025","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2025-05-02T00:00:00Z","submission_deadline_time":"10:00","project_ctry_name":"Eastern and Southern Africa","project_id":"P171967","project_name":"Regional Infrastructure Finance Facility (RIFF) Project","bid_reference_no":"ZM-COMESA -445856-CS-LCS","bid_description":"Procurement of Electronic Document Management System","procurement_group":"CS","procurement_method_code":"LCS","procurement_method_name":"Least Cost Selection","contact_address":"Ben Bella Road, P. O. Box 30051, Lusaka","contact_ctry_name":"Zambia","contact_email":"melginaid@gmail.com","contact_name":"Mohamed Kheir  Elginaid","contact_organization":"COMESA","contact_phone_no":"+260779791783","submission_date":"2025-04-10T00:00:00Z","notice_text":"<p><strong>REQUEST FOR EXPRESSIONS OF INTEREST</strong></p>\n\n<p><strong>(CONSULTING SERVICES - FIRMS SELECTION)</strong></p>\n\n<p><strong>IMPLEMENTING AGENCY: COMMON MARKET FOR EASTERN AND SOUTHERN&nbsp;&nbsp;&nbsp; </strong></p>\n\n<p><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; AFRICA ( COMESA) </strong></p>\n\n<p><strong><em>NAME OF&nbsp; </em></strong><strong>PROGRAM: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;REGIONAL INFRASTRUCTURE FINANCE&nbsp; FACILITY </strong></p>\n\n<p><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; (RIFF) PROJECT </strong></p>\n\n<p><strong>PROJECT&nbsp; ID</strong> : <strong>P180547</strong></p>\n\n<p><strong>ASSIGNMENT TITLE: PROCUREMENT OF AN ELECTRONIC DOCUMENT MANAGEMENT SYSTEM.&nbsp;&nbsp; </strong><strong>REFERENCE NO. ZM-COMESA -445856-CS-LCS </strong></p>\n\n<p><strong>1.0&nbsp; INTRODUCATION </strong></p>\n\n<p>The Common Market for Eastern and Southern Africa (COMESA) is a regional grouping of 21 African States which have agreed to promote regional integration through trade development and transport facilitation. COMESA&#39;s objectives include sustainable economic development through economic and social progress in all Member States through increased co-operation and integration in all fields of development particularly in Trade, Customs and Monetary Affairs, Transport, Communication and Information Technology, Industry and Agriculture, Energy, Environment and Natural Resources including Gender and Social Development. The Secretariat is based in Lusaka, Zambia.</p>\n\n<p>Currently, information management is manual with offices filling with files, extra storage spaces that are quickly running out, and low accountability on records management. Manual management of records has been time consuming as the retrieval mechanisms are tedious, document loss has been witnessed occasioning repeat processes, inefficiency, and delayed decisions. Duplication of information has become common as divisions are not able to establish whether the same information exists in other divisions, and this has added to the costs of managing information.</p>\n\n<p>Therefore, the COMESA Secretariat is planning to acquire an Electronic Document Management System to digitize the management of documents.</p>\n\n<p><strong>&nbsp;2.0&nbsp; OBJECTIVE OF THE ASSIGNMENT </strong></p>\n\n<p>The COMESA Secretariat is planning to acquire an Electronic Document Management System to digitize the management of documents. The system shall assist the Secretariat to strengthen its processes with a view to ensuring that it is efficient and effective in its operations. It is expected that An Electronic Document Management System at COMESA will achieve the following:</p>\n\n<ul>\n\t<li><strong>Processes:</strong> Manual processes should be automated to achieve effectiveness and efficiency</li>\n\t<li><strong>Accessibility:</strong> Staff should be able to access authorized documents anytime and from anywhere. Storage should be centralized.</li>\n\t<li><strong>Integration:</strong> The application should be able to fully integrate with current and future relevant application systems.</li>\n\t<li><strong>Data Integrity and Security:</strong> Data Integrity and Security should be enhanced through proper access controls and other electronic means. The manual system does not adequately protect information assets.&nbsp;&nbsp;</li>\n\t<li><strong>Scalability:</strong> All applications/systems at COMESA should be able to accommodate new features/modules to meet the changing organization needs.</li>\n\t<li><strong>Electronic Signatures:</strong> Ability to incorporate different forms of electronic signatures including digital signatures.</li>\n</ul>\n\n<p><strong>The detailed Terms of Reference (TOR) for the assignment are attached to this request for expressions of interest </strong></p>\n\n<p><strong>3.0 SHORT</strong><strong>LISTING CRITERIA</strong></p>\n\n<p>The Common Market for Eastern and Southern Africa&nbsp; now invites eligible consulting firms (&ldquo;Consultants&rdquo;) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria is&nbsp; as follows;</p>\n\n<p>&nbsp;&nbsp;</p>\n\n<table border=\"1\" cellspacing=\"0\" style=\"width:439.85pt\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"height:13.9pt; vertical-align:top; width:28.7pt\">\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:13.9pt; vertical-align:top; width:411.15pt\">\n\t\t\t<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Evaluation CRITERIA</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:18.6pt; vertical-align:top; width:28.7pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:18.6pt; vertical-align:top; width:411.15pt\">\n\t\t\t<p>The firm&rsquo;s core business ( Submit company profile)</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:62.4pt; vertical-align:top; width:28.7pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:62.4pt; vertical-align:top; width:411.15pt\">\n\t\t\t<p><strong>Experience of the firm </strong></p>\n\n\t\t\t<p>Evidence of having carried out implementation and support of electronic document management system (Name, scope and cost of precious comparable similar assignments and client contact details -email, physical address&nbsp; and&nbsp; details of the contact person) &nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:15.6pt; vertical-align:top; width:28.7pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:15.6pt; vertical-align:top; width:411.15pt\">\n\t\t\t<p>Technical and managerial capability of the firm to manage&nbsp; the assignment</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:15.6pt; vertical-align:top; width:28.7pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:15.6pt; vertical-align:top; width:411.15pt\">\n\t\t\t<p>Eligibility</p>\n\n\t\t\t<p>(Firms must not&nbsp; be debarred or sanctioned by the World Bank)</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank&rsquo;s &ldquo;Procurement Regulations for IPF Borrowers&rdquo; Fifth Edition of September 2023.&nbsp;&nbsp;</p>\n\n<p>Consultants may associate with other firms to enhance their qualifications but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.</p>\n\n<p>A Consultant will be selected in accordance with <em>the Least</em><em> Cost Selection </em>method set out in the Procurement Regulations Fifth Edition of September 2023.&nbsp;&nbsp;</p>\n\n<p>Further information can be obtained at the address below during office hours from<em> 09:00 to 16:00 hours</em> Monday to Thursday, on Fridays from <em>09:00</em><em> to 12:30 </em><em>hours Zambian time except for weekends and Public Holidays. Address:</em>&nbsp; Head of Procurement, COMESA Secretariat, Ben Bella Road, Lusaka, Zambia.</p>\n\n<p>&nbsp;Email address:&nbsp; procurement@comesa.int</p>\n\n<p><strong>4.0&nbsp;&nbsp; SUBMISSION</strong></p>\n\n<p>Expressions of interest must be submitted written to the following email address;</p>\n\n<p>Tenders@comesa.int with a copy to procurement@comesa.int</p>\n\n<p>ATT: THE&nbsp;HEAD&nbsp;OF&nbsp;PROCUREMENT</p>\n\n<p>ASSIGNMENT TITLE: <strong>PROCUREMENT OF AN ELECTRONIC DOCUMENT MANAGEMENT SYSTEM</strong></p>\n\n<p>REFERENCE No. ZM &ndash; COMESA &ndash; 445856-CS-LCS<strong> </strong></p>\n\n<p><strong>5.0&nbsp;&nbsp; C</strong><strong>LOSING DATE FOR SUBMISSION</strong></p>\n\n<p>The Closing date for receipt of Expression of Interest is 2nd May &nbsp;<em>2025 at</em><em> 10:00 hours Zambian time</em></p>\n\n<p>NB: Physical submission of EOIs shall not be accepted.</p>\n\n<p><strong>TERMS OF REFERENCE&nbsp;</strong></p>\n\n<ol>\n\t<li>Background</li>\n</ol>\n\n<p>The Common Market for Eastern and Southern Africa (COMESA) is a regional grouping of 21 African States which have agreed to promote regional integration through trade development and transport facilitation. COMESA&#39;s objectives include sustainable economic development through economic and social progress in all Member States through increased co-operation and integration in all fields of development particularly in Trade, Customs and Monetary Affairs, Transport, Communication and Information Technology, Industry and Agriculture, Energy, Environment and Natural Resources including Gender and Social Development. The Secretariat is based in Lusaka, Zambia.</p>\n\n<p>Currently, information management is manual with offices filling with files, extra storage spaces that are quickly running out, and low accountability on records management. Manual management of records has been time consuming as the retrieval mechanisms are tedious, document loss has been witnessed occasioning repeat processes, inefficiency, and delayed decisions. Duplication of information has become common as divisions are not able to establish whether the same information exists in other divisions, and this has added to the costs of managing information.</p>\n\n<p>There are no established archiving procedures, and it has become difficult to move information through the records management cycle. Furthermore, security of these records in paper formats stored in rooms that are not purpose-built, coupled with lack of security for personal data through unauthorized access, poses threat to the information. Information back-up is not guaranteed as there are no offsite storage facilities and information could be lost in the event of a disaster. It has become increasingly difficult to establish workflows and this has created inefficiencies as documents are moved physically from office to office for signatures and approval.</p>\n\n<p>Therefore, the COMESA Secretariat is planning to acquire an Electronic Document Management System to digitize the management of documents. Furthermore, the system shall assist the Secretariat to strengthen its processes with a view to ensuring that it is efficient and effective in its operations</p>\n\n<p>It is expected that An Electronic Document Management System at COMESA will resolved the following:</p>\n\n<ul>\n\t<li><strong>Processes:</strong> Manual processes should be automated to achieve effectiveness and efficiency</li>\n\t<li><strong>Accessibility:</strong> Staff should be able to access authorized documents anytime and from anywhere.</li>\n\t<li><strong>Integration:</strong> The application should be able to fully integrate with current and future relevant application systems.</li>\n\t<li><strong>Data Integrity and Security:</strong>&nbsp; Data Integrity and Security should be enhanced through proper access controls and other electronic means. The manual system does not adequately protect information assets.&nbsp;&nbsp;</li>\n\t<li><strong>Scalability:</strong> All applications/systems at COMESA should be able to accommodate new features/modules to meet the changing organization needs</li>\n\t<li>Objectives of the System</li>\n</ul>\n\n<p>The main objectives of the project are to:</p>\n\n<ul>\n\t<li>Develop and implement efficient processes for document storage and retrieval, reducing time and enhancing organizational agility.</li>\n\t<li>Identify and simplify administrative processes to streamline operations and reduce complexity</li>\n\t<li>Implement a user-friendly self-service portal to facilitate remote work, ensuring anytime, anywhere system accessibility. Stakeholders should be able to access documents and information effortlessly.</li>\n\t<li>Implement measures to improve collaboration and version control among different stakeholders and software applications.</li>\n\t<li>Enhance security protocols to ensure the confidential protection and control of documents consistently. Scope of Work</li>\n</ul>\n\n<p><strong>2. The scope of work of the project is as follows</strong>:</p>\n\n<ul>\n\t<li><strong>Design, Development, and Implementation of an EDMS: </strong>The vendor is expected to design, develop, and implement a comprehensive EDMS that meets the requirements of COMESA.</li>\n\t<li><strong>Integration: </strong>The EDMS should be configured and fully integrated with systems like the Sun Accounting System, Monitoring &amp; Evaluation System, E-Procurement system, Human Resource Management System, Document Management System and any future application systems developed by COMESA.</li>\n\t<li><strong>Migration of Data: </strong>The vendor should provide an effective and efficient data migration approach of all existing data to the configured environment. The successful vendor will be expected to provide full support to the COMESA during the data migration phases, including the identification and resolution of data quality issues.</li>\n\t<li><strong>Training &amp; Knowledge Transfer:</strong> The vendor shall provide a detailed training and change management plan to ensure proper knowledge transfer to the business users as well as the IT Administrators. The vendor shall provide specific training programme for:\n\t<ul>\n\t\t<li>Business users to continue operational responsibility for the delivered solution.</li>\n\t\t<li>IT staff to enable first line support to users and for the proper administration of the delivered solution.</li>\n\t\t<li>Business users and IT staff create and eventually customize reports/dashboards using the proposed reporting tools.</li>\n\t\t<li>Business users and IT staff perform basic administration tasks like create users, assign roles to users and de-activate users</li>\n\t\t<li>Business users adopt to operational changes that may arise due to the implementation of the new system for seamless uptake</li>\n\t</ul>\n\t</li>\n</ul>\n\n<ul>\n\t<li><strong>Documentation: </strong>The successful vendor will be required to provide a comprehensive set of documentations regarding the EDMS including system manual, installation manual and user manual.</li>\n\t<li><strong>Post implementation support: </strong>The vendor should provide a minimum of two (2) months on-site post implementation support after successful Go-Live of the system.</li>\n\t<li><strong>Warranty: </strong>The warranty period should be for a period of 12 months, effective immediately after the expiry of the on-site post implementation support period. The warranty shall cover all configurations and functions as stated in the scope of the work for corrective maintenance.</li>\n\t<li><strong>Support and Maintenance after warranty period: </strong>Vendors shall submit their support and maintenance costs related to support over the next two (2) years after the warranty period, based on an agreed Service Level Agreement (SLA) (8x5). The support shall cover among other troubleshooting/bug fixing, patch management, fine tuning and health checks. Vendor should also provide the response time to blocking/non-blocking issues as well as their rates on an hourly basis for any intervention that is not covered under SLA. COMESA reserves the right to proceed with award and renewal of the Maintenance agreement.</li>\n\t<li>Functional Requirements</li>\n</ul>\n\n<p>The EDMS solution must include, but is not limited to, the following features:</p>\n\n<ul>\n\t<li><strong>Document Storage and Organization</strong></li>\n</ul>\n\n<ul>\n\t<li>Centralized document repository with hierarchical folder structure.</li>\n\t<li>Ability to tag documents with metadata for easier categorization and searching.</li>\n\t<li>Support for various document formats, including text, images, PDFs, spreadsheets, presentations, etc</li>\n\t<li><strong>Version Control and Audit Trail</strong></li>\n\t<li>Automatic versioning of documents with clear version history.</li>\n\t<li>Ability to view and restore previous versions of documents.</li>\n\t<li>Detailed audit trail for tracking changes, modifications, and user activities.</li>\n</ul>\n\n<ul>\n\t<li><strong>Access Control and Security based on best practices and industry standards</strong></li>\n</ul>\n\n<ul>\n\t<li>Role-based access control with customizable permission levels.</li>\n\t<li>Encryption of documents both at rest and during transmission.</li>\n\t<li>Integration with existing authentication systems (LDAP, Active Directory, etc.).</li>\n\t<li>Two-factor authentication (2FA) support.</li>\n</ul>\n\n<ul>\n\t<li><strong>Search and Retrieval</strong></li>\n</ul>\n\n<ul>\n\t<li>Full-text search functionality across document content and metadata.</li>\n\t<li>Advanced search filters to refine search results.</li>\n\t<li>Quick access to recently viewed or edited documents.</li>\n</ul>\n\n<ul>\n\t<li><strong>Mobile and Remote Access:</strong></li>\n</ul>\n\n<ul>\n\t<li>Responsive web interface for access from various devices.</li>\n\t<li>Mobile apps for iOS and Android with offline access.</li>\n</ul>\n\n<ul>\n\t<li><strong>Cloud-based hosting and data backup</strong></li>\n</ul>\n\n<p>The system shall be hosted on the COMESA servers and shall be able to operate in a cloud based environment.</p>\n\n<ul>\n\t<li><strong>Scanning </strong></li>\n</ul>\n\n<p>A scanning feature is desirable, and the system solution should be compatible with a wide variety of scanners.</p>\n\n<ul>\n\t<li><strong>Collaborative and Workflow </strong></li>\n</ul>\n\n<p>The EDMS shall provide facilities to automate workflow processes and actions that documents go through from creation to storage, review &amp; collaboration, approval, publishing and archiving to streamline processes. The EDMS should automatically generate mails to convey the assigner and assignee of an assignment operation.</p>\n\n<ul>\n\t<li><strong>Artificial Intelligence </strong></li>\n</ul>\n\n<p>The EDMS can include Artificial Intelligence (AI) features to greatly enhance the capabilities of the system by automating tasks, improving search and retrieval, enhancing collaboration, and providing insights.</p>\n\n<ul>\n\t<li><strong>Integration and API </strong></li>\n</ul>\n\n<ul>\n\t<li>API access for integration with other systems and custom applications like Sun accounting system, Planning and Budgeting System, Monitoring and Evaluation System, E-Signature solution, E-Procurement and HR System.</li>\n\t<li>Compatibility with common file formats and third-party applications</li>\n</ul>\n\n<ul>\n\t<li><strong>Analytics and Reports </strong></li>\n</ul>\n\n<p>The EDMS shall provide built-in analytics and reporting features with data extraction in various formats such as MS Word, PDF or MS Excel and includes drilling capabilities. It should include interactive dashboards and highly formatted reporting.</p>\n\n<p>The objective of the report module is to facilitate decision-making by the Executive Management.</p>\n\n<ol>\n\t<li>Non-functional Requirements</li>\n</ol>\n\n<p>The non-functional requirements for the EDMS are as follows:</p>\n\n<ul>\n\t<li><strong>User interface </strong></li>\n</ul>\n\n<p>The user interface is key to application usability. The System should include content presentation, application navigation, and user assistance.</p>\n\n<ul>\n\t<li><strong>Role-based User Groups</strong></li>\n</ul>\n\n<p>The system must provide users with screens focusing on their roles (minimizing clutter).</p>\n\n<ul>\n\t<li><strong>Dynamic content presentation</strong></li>\n</ul>\n\n<p>Users should be provided with in data presentation. The system should allow users to select appropriate settings and property values on display options that fits their preferences, e.g., choice of whether data appears in a grid, a chart, or a grid/chart combination.</p>\n\n<ul>\n\t<li><strong>User assistance</strong></li>\n</ul>\n\n<p>The system should provide online help that includes comprehensive instructions on using each feature. The users should be provided with default mechanisms for accessing help pages e.g., by clicking the question mark icon across all the screens or a distinct menu Help &gt; Help... menu option in the menu bar. A link to a comprehensive help resource should be provided in various formats e.g., Wiki, PDF etc.</p>\n\n<ul>\n\t<li><strong>User navigation</strong></li>\n</ul>\n\n<p>The system should provide a simple traceable navigation of the entire system with options clearly showing the users where they are and how they can navigate away from the current screens and consequences of doing so.</p>\n\n<ul>\n\t<li><strong>Hardware Requirements</strong></li>\n</ul>\n\n<p>The vendor shall provide the hardware sizing for the proper running of the application.</p>\n\n<ul>\n\t<li><strong>Hardware interface requirements</strong></li>\n</ul>\n\n<p>All server-side components must execute on server-class computers. All client-side components must execute on workstation-class and personal-class computers.</p>\n\n<ul>\n\t<li><strong>Communication interface requirements</strong></li>\n</ul>\n\n<ul>\n\t<li><strong>Web browser:</strong> The system must provide an option to be accessed via the internet using the latest browsers e.g., Chrome, Edge, Mozilla, Safari with backward compatibility support to two versions.</li>\n</ul>\n\n<p>Note: in a scenario where the system uses third party plugins to run, this must be stated in advance for information security tests and clearance.</p>\n\n<ul>\n\t<li><strong>Communication standards and Network server communications protocols: </strong>All communications between the server components and user interactions must be encrypted to safeguard user and data privacy. Only secure protocols shall be permitted e.g., HTTPS, FTPS with appropriate authentication and authorization mechanisms.</li>\n\t<li><strong>Data transfer rates: </strong>The system must provide appropriate data transfer rates that shall be agreed upon meeting performance requirements.</li>\n\t<li><strong>E-mail: </strong>the system must provide communication mechanisms with various stakeholders or user groups within the system. This can be achieved via forms that create support tickets or defined emails on the COMESA (comesa.int) domain.</li>\n</ul>\n\n<ul>\n\t<li><strong>Communication security or encryption</strong></li>\n</ul>\n\n<p>End to end encryption must be provided in all the interactions in the system e.g., chat facilities, web browsers, mobile apps etc.</p>\n\n<ul>\n\t<li><strong>Performance</strong></li>\n</ul>\n\n<p>The system should be responsive and perform efficiently, even with many users and data. It should have acceptable response times for tasks such as document retrieval, report generation, and system updates. The vendor will perform a stress test once the system is commissioned.</p>\n\n<ul>\n\t<li><strong>Availability</strong></li>\n</ul>\n\n<p>The system should be designed to minimize downtime through robust error handling, fault tolerance, and backup and recovery mechanisms. It should also have appropriate monitoring and alerting capabilities to identify and address potential issues proactively.</p>\n\n<ul>\n\t<li><strong>Recoverability</strong></li>\n</ul>\n\n<p>The system should be designed to recover quickly from a crash or a failure in the system and return to full operations.</p>\n\n<ul>\n\t<li><strong>Security</strong></li>\n</ul>\n\n<p>The system shall provide security measures based on best practices and international standards. Some security features may include encryption of data on database and web services, implementation using HTTPS, only authorized users are able to access the system via an authentication mechanism and Role based access.</p>\n\n<ul>\n\t<li><strong>Interoperability</strong></li>\n</ul>\n\n<p>All system components must follow a common and standard set of exchange formats to exchange data.</p>\n\n<ul>\n\t<li><strong>Scalability </strong></li>\n</ul>\n\n<p>The design should be scalable to provide for future business needs.</p>\n\n<ul>\n\t<li><strong>Seamless Integration</strong></li>\n</ul>\n\n<p>The system should also be able to integrate with other systems such as Sun Financial system, M&amp; E system, Human Resource Management System, E-Procurement system, Planning &amp; Budgeting system, etc. It should provide standardized interfaces (APIs) or support industry-standard integration protocols to facilitate data exchange and interoperability.</p>\n\n<ul>\n\t<li><strong>Compliance</strong></li>\n</ul>\n\n<p>The system should adhere to relevant legal and regulatory requirements, such as data protection and privacy regulations (e.g., GDPR) and employment law. It should support features and controls to ensure compliance, such as data retention policies, audit trails, and consent management. It is recommend that the design of the Document Management System comply with the principles laid down in the ISO international standard IEC 82045-1.</p>\n\n<ul>\n\t<li><strong>&nbsp;Mobile Compatibility </strong></li>\n</ul>\n\n<p>The system should be accessible and functional on mobile devices, allowing users to perform essential tasks on smartphones or tablets. The user interface should be responsive and optimized for mobile screens, enabling employees and managers to access information on the go.</p>\n\n<ul>\n\t<li><strong>Technology </strong></li>\n</ul>\n\n<p>The system shall be developed/customize on the latest version of technology stack. The vendor shall provide the system architecture, infrastructure and license requirements for the proposed solution.</p>\n\n<ol>\n\t<li>Project Team</li>\n</ol>\n\n<p>A project committee will be setup to provide governance, oversight, and strategic guidance for the project. The committee serves as a central decision-making body, ensuring that the project aligns with the overall goals and objectives of the organization. The project committee will comprise of the following members:</p>\n\n<ul>\n\t<li>Director &ndash; Human Resource and Administration</li>\n\t<li>Director - Information Communications Technology (ICT)</li>\n\t<li>Director - Budget and Finance</li>\n\t<li>Chief- Conference Services</li>\n\t<li>Head- Information and Research Centre</li>\n\t<li>Project Manager</li>\n\t<li>Finance Officer</li>\n\t<li>Organisational Development Expert</li>\n\t<li>Functional Leads (EDMS)</li>\n\t<li>EDMS Implementation Consultants</li>\n\t<li>End-users representatives from various departments</li>\n</ul>\n\n<p><strong>Timeline</strong></p>\n\n<p>The EDMS implementation project is anticipated to span for 10 months after the vendor selection and contract negotiation, which will cover a period of 3 months. The actual Project implementation timelines are as follows:</p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"background-color:#d0cece; width:31.5pt\">\n\t\t\t<p><strong>SN</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:#d0cece; width:223.8pt\">\n\t\t\t<p><strong>Activity</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:#d0cece; width:149.7pt\">\n\t\t\t<p><strong>Timeline</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:31.5pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:223.8pt\">\n\t\t\t<p>Planning and requirements gathering</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:149.7pt\">\n\t\t\t<p>01/06/2024 to 15/07/2024</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:31.5pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:223.8pt\">\n\t\t\t<p>System customization and configuration</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:149.7pt\">\n\t\t\t<p>16/07/2024 to 31/10/2024</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:31.5pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:223.8pt\">\n\t\t\t<p>Data migration and testing</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:149.7pt\">\n\t\t\t<p>01/11/2024 to 13/12/2024</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:31.5pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:223.8pt\">\n\t\t\t<p>Training and user acceptance testing</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:149.7pt\">\n\t\t\t<p>13/01/2025 to 28/02/2025</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:31.5pt\">\n\t\t\t<p>5</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:223.8pt\">\n\t\t\t<p>Rollout and post-implementation support</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:149.7pt\">\n\t\t\t<p>01/03/2025 to 30/04/2025</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p><strong>Implementation Plan</strong></p>\n\n<p>The vendor shall provide a project Grant charts detailing the project schedule, phase, task and subtask duration, proposed phasing for roll-out of proposed system and highlight key milestone dates that illustrates the duration of tasks listed in the scope of work and identifies results and deliverable milestone. The proposed Grant chart should be based upon the proposed project approach and timeline.</p>\n\n<p>Project Approach, Methodology &amp; Governance</p>\n\n<p>The vendor is expected to describe how the firm intends to manage all aspects of the work to be performed, including schedules for completion of tasks/subtasks, procedures for scheduling and cost control.</p>\n\n<p><strong>Testing and UAT</strong></p>\n\n<p>The vendor should commit to submit Unit Test Plans, System Test Plans, Integration Test Plans, Load and Stress Test Plan. The Test Results should be submitted to COMESA as evidence of full-fledged testing carried out prior to UAT.</p>\n\n<p>The vendor should submit UAT test scripts to ensure that the UAT scenarios cater for all the requirements expressed by the users. A comprehensive user manual should be made available before the training.</p>\n\n<p>The UAT exercise should consist of different rounds of testing as follows:</p>\n\n<ol>\n\t<li>Round 1 should consist of executing all the test scenarios business flow wise and identify list of issues if any by the user,</li>\n\t<li>Vendor should commit to ensure that issues identified in Round 1 are fully addressed to the satisfaction of the users prior to starting the next round (Round 2),</li>\n\t<li>Vendor should also commit to producing evidence that that non-regression testing has been performed prior to starting next round, and</li>\n\t<li>Subsequent rounds are conducted until no further issues are identified.</li>\n</ol>\n\n<p>&nbsp;<strong>Quality Assurance Plan</strong></p>\n\n<p>The vendor shall provide a proper Quality Assurance plan to ensure the success of project.&nbsp; The vendor should ensure that all work products are evaluated and that evidence is provided to the fact that:</p>\n\n<ol>\n\t<li>It conforms to specified requirements, and</li>\n\t<li>It has been produced according to the project standards and processes.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <strong>&nbsp;Change Management</strong></li>\n</ol>\n\n<p>Change management strategies will be employed to ensure smooth transition and adoption of the new Planning &amp; Budgeting system. As the implementation and adoption of business process changes will be vital to the success of the project, the consultant should be able to explain and communicate business process changes and their associated requirements to individuals throughout the COMESA including to executive managers, division heads, subject matter experts, and end-users. The consultant shall provide guidance and mentor the project core team to successfully implement the overall business transformation and system changes for the COMESA. The change management plan will include amongst others:</p>\n\n<ul>\n\t<li>Communication plan (regular updates, town hall meetings, FAQ),</li>\n\t<li>Change impact assessment and Resistance management,</li>\n\t<li>Training and Development plan for staffs affected by the change,</li>\n\t<li>Feedback mechanisms, and</li>\n\t<li>Contingency plan.</li>\n</ul>\n\n<ol>\n\t<li>Project Deliverables</li>\n</ol>\n\n<p>The following mandatory deliverables should be provided:</p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p><strong>SN</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p><strong>Deliverable</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p><strong>Details</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>1.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>Project Management Plan and Project Documents</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>The project management plan shall cover the following aspects:</p>\n\n\t\t\t<ol>\n\t\t\t\t<li>Project approach and organization</li>\n\t\t\t\t<li>Requirement Management</li>\n\t\t\t\t<li>Scope Management</li>\n\t\t\t\t<li>Schedule Management</li>\n\t\t\t\t<li>Deliverable Plan</li>\n\t\t\t\t<li>Configuration management</li>\n\t\t\t\t<li>Quality Management</li>\n\t\t\t\t<li>Risk Management</li>\n\t\t\t\t<li>Change management, communication, and training plan</li>\n\t\t\t\t<li>Go-Live Plan</li>\n\t\t\t\t<li>Warranty service plan</li>\n\t\t\t</ol>\n\n\t\t\t<p>The vendor shall update the project plan at the end of each project phases. Furthermore, the vendor is expected to provide regular weekly progress reports or as specified by COMESA project steering committee.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>2.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>Solution Blueprint</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>The solution blueprint shall cover all the functional, technical, migration and security requirements as well as the system architecture of the proposed solution.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>3.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>Training</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>Training for business users as well as Administration training for IT department and IT Auditor. A comprehensive user manuals and Administrator manual for each module configured shall be delivered.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>4.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>User Acceptance Test Document</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>Vendor should submit the UAT test scripts and ensure that all the UAT scenarios are catered for the requirements expressed by the users. The UAT exercise should consist of different rounds of testing. The vendor should ensure that a full-fledged testing has been carried out prior to UAT.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>5.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>A fully operational and bug free efficient system as per requirement</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>The vendor shall provide a fully operational and bug free system prior to Go-Live. The following will have to be addressed to the satisfaction of the users prior to Go-Live of the system:</p>\n\n\t\t\t<ol>\n\t\t\t\t<li>All requirements of the users (including IT Security requirements) have been catered for in the Application Software.</li>\n\t\t\t\t<li>All identified scenarios are fully and comprehensively tested during each round of UAT.</li>\n\t\t\t\t<li>All bugs identified during UAT have been dealt with.</li>\n\t\t\t\t<li>Trainings on System Administration and Application Software have been delivered.</li>\n\t\t\t\t<li>All documentations are provided</li>\n\t\t\t</ol>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:82.2pt; vertical-align:top; width:42.3pt\">\n\t\t\t<p>6.</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:82.2pt; vertical-align:top; width:127.55pt\">\n\t\t\t<p>Commissioning report</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:82.2pt; vertical-align:top; width:297.65pt\">\n\t\t\t<p>The commissioning report shall include among others:</p>\n\n\t\t\t<ol>\n\t\t\t\t<li>The level of customization for the EDMS</li>\n\t\t\t\t<li>System setup document</li>\n\t\t\t\t<li>Security Policies</li>\n\t\t\t</ol>\n\n\t\t\t<p>The sign-off shall be done at the end of the operational acceptance.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>6.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>Warranty Plan</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>The vendor shall provide all the terms and condition of the warranty.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:71.95pt; vertical-align:top; width:42.3pt\">\n\t\t\t<p>7.</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:71.95pt; vertical-align:top; width:127.55pt\">\n\t\t\t<p>Support Agreement</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:71.95pt; vertical-align:top; width:297.65pt\">\n\t\t\t<p>The vendor shall provide all the terms and condition of the support. Furthermore, the vendor should provide a monthly progress report on maintenance &amp; support activities and a periodic SLA performance report.</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p><strong>Training, Knowledge transfer and Support</strong></p>\n\n<p>Comprehensive training will be provided to end-users and administrators to ensure proper knowledge transfer and proficiency in using the EDMS. The training programme shall be designed for:</p>\n\n<ul>\n\t<li>Business users to continue operational responsibility for the delivered solution,</li>\n\t<li>IT staff to enable first line support to users and for the proper administration of the delivered solution,</li>\n\t<li>Business users and IT staff create and eventually customize reports/dashboards using the proposed reporting tools, and</li>\n\t<li>Business users and IT staff perform basic administration tasks like create users, assign roles to users and de-activate users.</li>\n\t<li>Business users adopt to operational changes that may arise due to the implementation of the new system for seamless uptake</li>\n</ul>\n\n<p>A minimum of three (3) months on-site post implementation support will be provided. Additionally, the selected consultant shall provide ongoing support will be available through:</p>\n\n<ul>\n\t<li>Helpdesk support,</li>\n\t<li>Online resources (knowledge base, FAQs),and</li>\n\t<li>Periodic refresher training sessions. &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Evaluation and Monitoring</strong></li>\n</ul>\n\n<p>The success of the EDMS implementation project will be evaluated based on predefined success criteria, including:</p>\n\n<ul>\n\t<li>Achievement of project milestones and deliverables within the established timeline and budget,</li>\n\t<li>User satisfaction with the system functionality and usability,</li>\n\t<li>Improvement in process efficiency and accuracy,</li>\n\t<li>Seamless integration with other systems (Sun Finance System, Planning &amp; Budging system, E-Procurement, M&amp;E system, HRMS), and</li>\n\t<li>Reduction in manual tasks and administrative overhead.</li>\n</ul>\n\n<p>The project committee through regular project status meetings and reports will monitor progress.</p>\n\n<ol>\n\t<li>Other Requirements</li>\n</ol>\n\n<ol>\n\t<li>The vendor is required to sign a Non-Disclosure Agreement (NDA).</li>\n\t<li>The system should support multilingual.</li>\n\t<li>The EDMS shall be using the latest and most up-to-date technologies and frameworks.</li>\n\t<li>The security features of the system shall meet industry standards and best practices.</li>\n</ol>\n\n<p><strong>Payment Terms</strong></p>\n\n<p>The structure of payment shall be as follows:</p>\n\n<p>Implementation Services</p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>S.N</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>Deliverable</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>Payment</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>Project Implementation Plan with agreed project implementation plan</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>10%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>Solution Blueprint</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>30%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>EDMS based on the Solution Blueprint</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>20%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>Go-live</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>30%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>5</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>Retention Money- 12 months after Go-Live</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>10%</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>Support Services</p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:26.85pt\">\n\t\t\t<p>S.N</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:286.7pt\">\n\t\t\t<p>Deliverable</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:153.95pt\">\n\t\t\t<p>Payment</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:26.85pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:286.7pt\">\n\t\t\t<p>12 Months post go-live Warranty</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:153.95pt\">\n\t\t\t<p>0%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:26.85pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:286.7pt\">\n\t\t\t<p>Annual Maintenance Contract</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:153.95pt\">\n\t\t\t<p>Annually</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p><strong>Company Profile and Profile of Consultants</strong></p>\n\n<p>A company profile of the Vendor as well as a list of staff that would be involved in the project and their respective qualifications and experience should be provided.</p>\n\n<p>The Consultant shall determine the number and nature of experts they will require to achieve the objectives of the assignment, in accordance with their proposed approach and methodology. Nonetheless, the Consultant&rsquo;s team shall be composed of at least four (4) experts with extensive demonstrable experience/knowledge as follows:</p>\n\n<ol>\n\t<li><strong>Project Manager</strong></li>\n</ol>\n\n<p><strong>&nbsp; &nbsp;</strong></p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:126.15pt\">\n\t\t\t<p><strong>Education</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:341.35pt\">\n\t\t\t<p><strong>Requisite Experience</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:126.15pt\">\n\t\t\t<p>Bsc in Computer Science or related discipline</p>\n\n\t\t\t<p>Master&rsquo;s degree in Computer Science, business administration, project management or related discipline, or 5 years relevant professional experience in project management.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Professional certification in project/programme management. (Desirable)</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:341.35pt\">\n\t\t\t<p>A minimum of &nbsp;5 years&rsquo; experience in managing IT projects preferably with a focus on EDMS implementations, specifically within the African region.</p>\n\n\t\t\t<p>Professional certifications in EDMS or Change Management are desirable. Strong communication, leadership, and problem-solving skills are essential for effective project execution.</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p><strong>Solution Architect</strong></p>\n\n<p><strong>&nbsp;</strong></p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:124.75pt\">\n\t\t\t<p><strong>ducation</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:342.75pt\">\n\t\t\t<p><strong>Requisite Experience</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:124.75pt\">\n\t\t\t<p>Bsc in Computer Science or related discipline</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:342.75pt\">\n\t\t\t<p>A minimum of 5 years of experience in solution architecture, with a focus on EDMS implementations.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Relevant certifications in solution architecture, enterprise architecture, or EDMS technologies (e.g., TOGAF, AWS Certified Solutions Architect, EDMS platform-specific certifications) is desirable.</p>\n\n\t\t\t<p>Strong communication, leadership, and problem-solving skills are essential for effective project execution.</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p><strong>Functional Expert</strong></p>\n\n<p><strong>&nbsp;</strong></p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:124.65pt\">\n\t\t\t<p><strong>Education</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:342.85pt\">\n\t\t\t<p><strong>Requisite Experience</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:124.65pt\">\n\t\t\t<p>Bsc in Computer Science or related discipline</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:342.85pt\">\n\t\t\t<p>A minimum of 5 years of hands-on experience working with EDMS functionalities and implementation.</p>\n\n\t\t\t<p>Proficiency in EDMS platforms and related technologies, with specific expertise in implementation, customization, and maintenance.</p>\n\n\t\t\t<p>In-depth knowledge of EDMS platforms.</p>\n\n\t\t\t<p>Proficiency in mapping processes and aligning them with IT system capabilities to optimize workflows.</p>\n\n\t\t\t<p>Proven ability to gather and document detailed requirements from EDMS and other stakeholders for EDMS configurations and customizations.</p>\n\n\t\t\t<p>Hands-on experience in configuring and customizing EDMS to meet organizational needs.</p>\n\n\t\t\t<p>Experience in conducting comprehensive testing of EDMS solutions to ensure functionality, accuracy, and compliance.</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p><strong>Technical Expert</strong></p>\n\n<p><strong>&nbsp;</strong></p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:124.8pt\">\n\t\t\t<p><strong>Education</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:342.7pt\">\n\t\t\t<p><strong>Requisite Experience</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:124.8pt\">\n\t\t\t<p>Bsc in Computer Science or related discipline</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:342.7pt\">\n\t\t\t<p>A minimum of 5 years of hands-on experience working with EDMS technologies.</p>\n\n\t\t\t<p>Proficiency in EDMS platforms and related technologies, with specific expertise in implementation, customization, and maintenance.</p>\n\n\t\t\t<p>Hands-on experience with EDMS.</p>\n\n\t\t\t<p>Strong programming skills in languages relevant to EDMS customization (e.g., Java, Python, SQL).</p>\n\n\t\t\t<p>Proficiency in scripting languages for automation and integration purposes.</p>\n\n\t\t\t<p>Expertise in database management systems, particularly those used in EDMS (e.g., MySQL, Oracle, SQL Server)</p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>A Project Team Composition Template clearly indicating the manpower input months should be provided as per format in Annex 1.</p>\n\n<p>In this respect, Vendors are required to submit information on reference sites and staff profiles as per format at Annex 2.</p>\n\n<p>COMESA shall be notified in writing of any change or replacement of staff being assigned on the project as per their response of the bidding document. Respective qualifications and experience of any new staff joining the implementation team should be provided. COMESA reserves the right to approve any such change.</p>\n\n<p><strong>Customer References</strong></p>\n\n<p>To be eligible for this exercise, vendors should have at least three (3) reference sites where they have successfully implemented a similar project.</p>\n\n<p><strong>Annexes</strong></p>\n\n<p>Annex 1: Project Team Composition Template</p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td rowspan=\"2\" style=\"height:14.65pt; vertical-align:top; width:28.1pt\">\n\t\t\t<p><strong>SN</strong></p>\n\t\t\t</td>\n\t\t\t<td rowspan=\"2\" style=\"height:14.65pt; vertical-align:top; width:127.7pt\">\n\t\t\t<p><strong>Name of Expert</strong></p>\n\t\t\t</td>\n\t\t\t<td rowspan=\"2\" style=\"height:14.65pt; vertical-align:top; width:77.9pt\">\n\t\t\t<p><strong>Designation</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.65pt; vertical-align:top; width:233.8pt\">\n\t\t\t<p><strong>Manpower Input in Months</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:77.9pt\">\n\t\t\t<p><strong>Remote</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:77.95pt\">\n\t\t\t<p><strong>On-Site</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:77.95pt\">\n\t\t\t<p><strong>Total</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Name</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Project Manager</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Jane Doe</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Solution Architect</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>0</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert III</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation III</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert IV</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation IV</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>5</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert V</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation V</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>5</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert VI</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation VI</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>7</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert VII</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation VII</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>8</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert VIII</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation VIII</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>5</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<p>Annex 2: Individual Team Profiles&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>\n\n<table cellspacing=\"0\" style=\"width:493.3pt\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"background-color:#0070c0; height:21.95pt; width:493.3pt\">\n\t\t\t<p><strong>Curriculum Vitae: Expert 1</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Role in the Project</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>Role X</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Name of Expert</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>Expert 1</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Date of Birth</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>Dd/mm/yyyy</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Nationality</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>XXXX</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"background-color:#5b9bd5; height:14.6pt; width:493.3pt\">\n\t\t\t<p><strong>Education</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p><strong>No.</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p><strong>Degree</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p><strong>College</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p><strong>Year</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p>Bachelor of Science XXX</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p>College Name</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p>2002</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p>Master of Science XXX</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p>College Name</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p>2010</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"background-color:#5b9bd5; height:14.6pt; width:493.3pt\">\n\t\t\t<p><strong>Professional Certifications</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p><strong>No.</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p><strong>Certification </strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p><strong>Body and Number</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p><strong>Status</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p>Certified XXX</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p>Body X Certificate #</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p>Active</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p>Certified XXX</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p>Body X Certificate #</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p>Expired</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"height:14.6pt; vertical-align:top; width:493.3pt\">\n\t\t\t<p><strong>Expert Profile Summary</strong></p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"background-color:#5b9bd5; height:14.6pt; width:493.3pt\">\n\t\t\t<p><strong>Work Experience</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:33.25pt\">\n\t\t\t<p><strong>No</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:100.85pt\">\n\t\t\t<p><strong>Employer</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:101.75pt\">\n\t\t\t<p><strong>From</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:128.6pt\">\n\t\t\t<p><strong>To</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:128.7pt\">\n\t\t\t<p><strong>Designation</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:33.25pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:100.85pt\">\n\t\t\t<p>Employer X</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:101.75pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:128.6pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:128.7pt\">\n\t\t\t<p>Designation x</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:33.25pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:100.85pt\">\n\t\t\t<p>Employer X</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:101.75pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:128.6pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:128.7pt\">\n\t\t\t<p>Designation x</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:33.25pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:100.85pt\">\n\t\t\t<p>Employer X</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:101.75pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:128.6pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:128.7pt\">\n\t\t\t<p>Designation x</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"height:14.6pt; vertical-align:top; width:493.3pt\">\n\t\t\t<p><strong>Project Experience Related to Current Assignment</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Project Client</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>Client Name</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"height:14.6pt; vertical-align:top; width:493.3pt\">\n\t\t\t<p><strong>Project Summary</strong></p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"height:14.6pt; vertical-align:top; width:493.3pt\">\n\t\t\t<p><strong>Responsibilities in the project</strong></p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Technologies Used</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>Technology 1, Technology 2, Technology N</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:33.25pt\">\n\t\t\t<p><strong>Sign</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:202.6pt\">\n\t\t\t<p>Expert Signature</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:128.6pt\">\n\t\t\t<p><strong>Date</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:128.7pt\">\n\t\t\t<p>00/00/00</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>"},{"id":"OP00346061","notice_type":"Request for Expression of Interest","noticedate":"17-Mar-2025","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2025-03-31T00:00:00Z","submission_deadline_time":"00:00","project_ctry_name":"Mozambique","project_id":"P172350","project_name":"Digital Governance and Economy Project","bid_reference_no":"C208","bid_description":"Consultancy Service for developing standards and procedures for integration in the interoperability platform and capacity building","procurement_group":"CS","procurement_method_code":"QCBS","procurement_method_name":"Quality And Cost-Based Selection","contact_address":"Av. Vladmir Lenine, nr. 598, 7 e 8 andares, Prédio Utomi Park, Maputo","contact_ctry_name":"Mozambique","contact_email":"procurement@inage.gov.mz","contact_name":"Alfredo Ulemba","contact_organization":"National e-Government Institute","contact_phone_no":"258 853004034","contact_web_url":"www.inage.gov.mz","submission_date":"2025-03-17T00:00:00Z","notice_text":"<p><strong>Digital Governance and Economy Project</strong><strong> - EDGE</strong></p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><strong>REQUEST FOR EXPRESSIONS OF INTEREST</strong></p>\n\n<p><strong>(CONSULTING SERVICES &ndash; FIRMS SELECTION)</strong></p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><strong>Grant No.: IDA-D906-MZ </strong></p>\n\n<p>&nbsp;</p>\n\n<p><strong>Assignment Title</strong>: Consultancy Service for developing standards and procedures for integration in the interoperability platform and capacity building</p>\n\n<p>&nbsp;</p>\n\n<p><strong>Reference No</strong>.: C208</p>\n\n<p>&nbsp;</p>\n\n<p>The Government of Mozambique has received<em> </em>financing from the World Bank toward the cost of the <strong>Digital Governance and Economy Project</strong><strong> - EDGE</strong>, and intends to apply part of the proceeds for consulting services.</p>\n\n<p>&nbsp;</p>\n\n<p>The consulting services (&ldquo;the Services&rdquo;) include:</p>\n\n<p>&nbsp;</p>\n\n<p><strong>1. Background</strong></p>\n\n<p>The National Institute of Electronic Government (INAGE, IP) is a public institution in Mozambique responsible for coordinating and providing electronic government services. As part of the Digital Governance and Economy Project (EDGE) Project, funded by the World Bank, INAGE, IP, seeks to configure and implement an E-Government Interoperability Platform in Maputo, Mozambique, to enhance efficiency, accessibility, and integration of public services.</p>\n\n<p>This interoperability platform, based on X-Road technology, will serve as the backbone for data exchange between government institutions, enabling seamless integration of e-services for Citizen Portal, which is being developed under a different contract.</p>\n\n<p><strong>2. Objectives</strong></p>\n\n<p>The selected firm will be responsible for:</p>\n\n<ul>\n\t<li><strong>Implementing and operationalizing the Electronic Government Interoperability Platform</strong> (based on <strong>X-Road technology</strong>).</li>\n\t<li><strong>Developing and executing a training program</strong> for government institutions and technical personnel.</li>\n\t<li><strong>Supporting the integration of at least 15 government systems</strong> into the interoperability platform.</li>\n\t<li><strong>Establishing governance mechanisms and interoperability standards</strong> to ensure long-term sustainability.</li>\n\t<li><strong>Providing technical support and capacity building</strong> to ensure effective use and maintenance of the platform.</li>\n</ul>\n\n<p>3. <strong>Scope of Work</strong></p>\n\n<p>The assignment will include the following <strong>key activities</strong>:</p>\n\n<ol>\n\t<li><strong>X-Road Configuration and customization</strong>\n\n\t<ul>\n\t\t<li>Complete the configuration of the existing X-Road infrastructure.</li>\n\t\t<li>Develop API, adapters and other necessary components</li>\n\t\t<li>Develop governance mechanisms and an implementation roadmap.</li>\n\t</ul>\n\t</li>\n\t<li><strong>Implementation of Technical Infrastructure</strong>\n\t<ul>\n\t\t<li>Deploy development, test, and production environments.</li>\n\t\t<li>Install and configure Hardware Security Modules (HSMs) and security servers.</li>\n\t\t<li>Ensure compliance with data protection laws and security standards.</li>\n\t</ul>\n\t</li>\n\t<li><strong>Integration of Public Services</strong>\n\t<ul>\n\t\t<li>Assess and map data structures for interoperability.</li>\n\t\t<li>Develop secure APIs and adapters for service integration.</li>\n\t\t<li>Conduct rigorous functional and security testing before deployment.</li>\n\t</ul>\n\t</li>\n\t<li><strong>Training and Capacity Building</strong>\n\t<ul>\n\t\t<li>Design and deliver a comprehensive training program for government IT personnel.</li>\n\t</ul>\n\t</li>\n\t<li><strong>Maintenance, Support, and Governance</strong>\n\t<ul>\n\t\t<li>Establish long-term governance and compliance frameworks.</li>\n\t\t<li>Provide technical support and troubleshooting services.</li>\n\t\t<li>Develop a monitoring and evaluation (M&amp;E) system to track performance.</li>\n\t</ul>\n\t</li>\n</ol>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following website: www.inage.gov.mz</p>\n\n<p>&nbsp;</p>\n\n<p>INAGE, IP now invites eligible consulting firms (&ldquo;Consultants&rdquo;) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are:</p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li><strong>X-Road Implementation: </strong>proven experience in the implementation of X-Road for a minimum period of 3 years, preferably for the public sector<strong>;</strong></li>\n\t<li><strong>Experience working with the public sector in Africa: </strong>at least 2 successful experiences in developing and implementing software solutions for the public sector in Africa.</li>\n\t<li><strong>Project Management: </strong>competence in project management, which includes planning, team coordination, efficient allocation of resources and meeting deadlines;</li>\n\t<li><strong>Agile Software Development: </strong>proven experience in agile software development;</li>\n\t<li><strong>Certifications</strong>: Relevant certifications or accreditations, or ISO standards related to information security and quality management, are advantageous.</li>\n</ul>\n\n<p>Key Experts will not be evaluated at the shortlisting stage</p>\n\n<p>&nbsp;</p>\n\n<p>The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank&rsquo;s &ldquo;Procurement Regulations for IPF Borrowers&rdquo; September 2023 (&ldquo;Procurement Regulations&rdquo;), setting forth the World Bank&rsquo;s policy on conflict of interest.&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p>Consultants may associate with other firms to enhance their qualifications, but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.</p>\n\n<p>&nbsp;</p>\n\n<p>A Consultant will be selected in accordance with the Quality and Cost Based Selection (QCBS) method set out in the Procurement Regulations.</p>\n\n<p>&nbsp;</p>\n\n<p>Further information can be obtained at the address below during office hours: 0800 to 1530 hours.</p>\n\n<p>&nbsp;</p>\n\n<p>Expressions of interest must be delivered in a written form to the address below (in person, or by mail, or by e-mail) by 31 March 2025.</p>\n\n<p>&nbsp;</p>\n\n<p>National Institute of Electronic Government, a Public Institute</p>\n\n<p><strong>Digital Governance and Economy Project</strong><strong> - EDGE</strong></p>\n\n<p><strong>Email- </strong><strong>procurement@inage.gov.mz</strong><strong>&nbsp;</strong></p>\n\n<p>Av. Vladimir Lenine, 598, 7th and 8th Floor</p>\n\n<p><strong>Tel. </strong>258 853004034/5</p>\n\n<p><strong>Maputo-Mozambique</strong></p>"},{"id":"OP00337398","notice_type":"Invitation for Prequalification","noticedate":"28-Feb-2025","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2025-03-18T00:00:00Z","submission_deadline_time":"17:00","project_ctry_name":"Georgia","project_id":"P173975","project_name":"Georgia Relief and Recovery for Micro, Small, and Medium Enterprises","bid_reference_no":"GE-EG-G-IS-2024","bid_description":"Digital Identity Wallet at Public Service Development Agency","procurement_group":"GO","procurement_method_code":"RFP","procurement_method_name":"Request for Proposals","contact_address":"18 Dimitri Uznadze Street","contact_ctry_name":"Georgia","contact_email":"i.gabriadze@enterprise.gov.ge","contact_name":"Irakli Gabriadze","contact_organization":"Enterprise Georgia","contact_phone_no":"0322960010","contact_web_url":"http://www.enterprisegeorgia.gov.ge/en/home","submission_date":"2025-02-28T00:00:00Z","notice_text":"<p><strong>Invitation for Initial Selection</strong> <strong>Information Systems</strong></p>\n\n<p><strong>(Design, Supply, and Installation)</strong></p>\n\n<p>&nbsp;</p>\n\n<p><strong>Purchaser: </strong><em>LEPL Enterprise Georgia on behalf of Public Service Development Agency of Georgia </em></p>\n\n<p><strong>Project:<em> </em></strong><em>Georgia Relief and Recovery for MSME Project<strong> </strong></em></p>\n\n<p><strong>Contract title: </strong><em>Digital Identity Wallet at Public Service Development Agency</em><strong> </strong></p>\n\n<p><strong>Country: </strong><em>Georgia</em></p>\n\n<p><strong>Loan No. </strong><em>9239-GE</em><strong> </strong></p>\n\n<p><strong>ISD No: </strong><em>GE-EG-G-IS-2024&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </em></p>\n\n<p>1.&nbsp; &nbsp;The Government of Georgia has received financing from the World Bank toward the cost of the Georgia Relief and Recovery for MSME Project and intends to apply part of the proceeds toward payments under the contract for &ldquo;<strong>Digital Identity Wallet at Public Service Development Agency&rdquo;.</strong></p>\n\n<p>2.&nbsp; &nbsp;The LEPL Enterprise Georgia (EG)<em> on behalf of Public Service Development Agency of Georgia (PSDA) </em>intends to initially select Applicants <strong><em>for Digital Identity Wallet at Public Service Development Agency (PSDA)</em></strong>. The estimated period of services is <strong><em>18 months, </em></strong>excluding time needed for the Warranty period.<strong><em>&nbsp;</em></strong>The projected implementation budget is estimated at USD 4.3 million.</p>\n\n<p><strong>The general object of the assignment is:</strong></p>\n\n<p>To implement a Digital Identity Wallet system at the Public Service Development Agency (PSDA). This system will allow citizens and businesses of Georgia to manage their digital identities securely.</p>\n\n<p>The scope includes the supply, installation and integration of the necessary information systems and technologies, along with services such as software development, customization, commissioning, and training for:</p>\n\n<ul>\n\t<li>Digital Identity Wallet solution encompassing Issuer, Holder and Verifier capabilities</li>\n\t<li>Verifiable Credential issuance capabilities allowing the PID issuance based on the Georgian ID card into the Wallet, and other type of credentials.</li>\n\t<li>Deployment of a Proof of Concept project for piloting the Digital Identity Wallet implementation. The PoC will involve PSDA as Wallet issuer and PID issuer, at least one Relying Party (likely a financial service provider) and citizens (Wallet holders)</li>\n\t<li>An independent (reference) credential verification system for use by Relying Parties during piloting and tests that can receive the attestations shared.</li>\n</ul>\n\n<p>The selected proposer will also ensure the system&#39;s compliance with General Data Protection Regulation (Regulation EU 2016/679) and international standards related to identity verification, cryptographic security, and selective disclosure of information.</p>\n\n<p><strong>The successful Proposer will be responsible for the following tasks:</strong></p>\n\n<p><strong>Software Development and Customization</strong>;</p>\n\n<p>System Integration and Commissioning;</p>\n\n<p>Training and Support;</p>\n\n<p>Support for Proof of Concept deployment and piloting the implementation;</p>\n\n<p><strong>GDPR Compliance and Security</strong>:</p>\n\n<p>Mobile Application Development;</p>\n\n<p><strong>Meeting International Standards</strong>;</p>\n\n<p>Warranty and Maintenance;</p>\n\n<p>It is expected that the Request for Proposals will be made in April 2025.</p>\n\n<p>3.&nbsp; &nbsp;Initial Selection will be conducted through the procedures as specified in the World Bank&rsquo;s Procurement Regulations for Borrowers - Procurement in Investment Projects Financing&rdquo; Goods, Works, Non-Consulting and Consulting Services dated November 2020. (&ldquo;Procurement Regulations&rdquo;), and is open to all eligible Applicants as defined in the Procurement Regulations.</p>\n\n<p>4.&nbsp; &nbsp;Interested eligible Applicants may obtain further information from the Public Service Development Agency and the Enterprise Georgia at the following addresses: gmaisuradze@enterprise.gov.ge. A complete set of Initial Selection documents in English is attached hereby; However, in case of request, these documents may also be sent on email to the&nbsp;interested applicants upon submission of a written request, free of charge.</p>\n\n<p>5. The Initial Selection process will be conducted as follows:</p>\n\n<p>The Initial Selection process will consist of submission of the Initial Selection document only, without any reference to prices. Following the evaluation of Initial Selection documents only qualified applicant shall receive Request for Proposal to submit their Technical and Financial Proposal.</p>\n\n<p>6. Initial Selection documents (in pdf format) must be delivered to the address: gmaisuradze@enterprise.gov.ge before <strong>March 18, 2025, 17:00 Georgian Time</strong>.</p>\n\n<p><strong>The key qualification requirements:&nbsp; </strong></p>\n\n<p><strong>General Experience</strong>: Experience in Information Systems Design, and/or Supply and/or Installation contracts in the role of prime contractor, JV member, subcontractor, or management contractor for at least the last 5 years, starting January 1, 2019.</p>\n\n<p><strong>Specific Experience:</strong> A minimum number of 1 similar contract as specified below with a minimum value of USD 2 million, that have been satisfactorily and substantially [see note 1] completed as a prime contractor, joint venture member [see note 2], management contractor or subcontractor between January 1, 2019 <em>&nbsp;</em>and Application submission deadline.</p>\n\n<p>Each of the elements below must be covered by at least one contract:</p>\n\n<ul>\n\t<li>Successfully delivered a live implementation of a wallet system based on international standards, including functional and non-functional elements at the organizational, process and technology levels;</li>\n\t<li>Provision of an information system to over 100,000 registered users;</li>\n\t<li>Cooperation was performed on the basis of a Service Level Agreement or equivalent;</li>\n\t<li>Broad international geographical coverage providing professional services for at least 2 different countries and several organizations;</li>\n</ul>\n\n<p><strong>The above requested contract </strong>included the necessary assessment on GDPR compliance, and ensured compliant personal data processing.</p>\n\n<p>Interested bidders shall provide:</p>\n\n<ul>\n\t<li><strong>Case studies</strong>. Documentation of relevant live implementations, including client references where possible.</li>\n\t<li><strong>Technical documentation</strong>. A description of the standards and technologies used in previous projects.</li>\n\t<li><strong>UI/UX portfolio</strong>. Demonstration of wallet application front-end design and user experiences.</li>\n\t<li><strong>Integration examples</strong>. Detailed examples of integration with both issuer and verifier systems.</li>\n</ul>\n\n<p><strong>The Functional Requirements for Specific Experience:</strong></p>\n\n<p>The following minimum key requirements in terms of functional characteristics, performance, production capacity, complexity, personal data protection and cybersecurity aspects shall be covered by at least one contract, or if not covered in the same contract, these shall be supported by documentary evidences.</p>\n\n<ul>\n\t<li>implementing Identity schemes;</li>\n\t<li>developing or operating the necessary technology for the provision of identity means to citizens or businesses;</li>\n\t<li>developing and implementing digital identity wallet architecture, including full functionalities for the issuance and management of verifiable credentials, presentation and validation of verifiable credentials, secure storage and management of credentials at Wallet holders level;</li>\n\t<li>Proven track record of offering robust post-implementation maintenance and support</li>\n</ul>\n\n<ul>\n\t<li>implementing selective disclosure of information, zero-knowledge proofs or similar;</li>\n\t<li>involving cryptographic verification of information;</li>\n\t<li>relying upon and implementing FIPS-140 L2 and/or EAL4+ certified devices;</li>\n\t<li>using secure execution and storage (Trusted Execution Environment/Secure Enclave);</li>\n\t<li>In-depth understanding and practical application of international identity or trust-services related standards or industry specifications from the EUDI Wallet Architecture and Reference Framework (ARF) such as SAML, CTAP, EACv2, oAUTH, OpenID Connect, OpenID4VCI, OpenID4VP, DIDCOMM, W3C DID, ISO/IEC 18013 &ndash; 5:2021, ISO/IEC TS 18013-7:2024, AnonCreds, &lsquo;Verifiable Credentials Data Model 1.1.&rsquo;, W3C Recommendation, March 3, 2022;</li>\n</ul>\n\n<ul>\n\t<li>developing mobile apps - design and deliver wallet application front-end/UI with:\n\t<ul>\n\t\t<li>user interface intuitive</li>\n\t\t<li>security features: authentication, access management, encryption, credentials protection, secure authentication and identification of relying parties</li>\n\t\t<li>interoperability: compliance with cross-platform standards (iOS, Android) and implementation of interoperable component-based architectures</li>\n\t\t<li>working in online and offline mode for credentials presentation and verification</li>\n\t</ul>\n\t</li>\n\t<li>deploying mobile applications with users in different countries;</li>\n\t<li>good understanding of or prior experience&nbsp; in the eIDAS ecosystem supporting relying parties, eID schemes, Digital Identity Wallets;</li>\n\t<li>Good understanding of Common Criteria certification of products;</li>\n\t<li>Relevant Use Case Experience:</li>\n\t<li>Experience with user consultations, user journeys, requirements gathering, requirements modeling, and other aspects of the discovery process.</li>\n\t<li>Practical experience with wallet implementations in real-world use cases such as:\n\t<ul>\n\t\t<li>Digital identity verification: Integration with eID systems for identity verification.</li>\n\t\t<li>Financial services: KYC (Know Your Customer) compliance and credential-based banking services.</li>\n\t\t<li>Travel: Mobile credentials for airport check-ins, boarding, and visa processing.</li>\n\t\t<li>Healthcare: Verifiable health credentials for vaccinations or test results.</li>\n\t\t<li>Education: Academic credentials like diplomas and certifications.</li>\n\t</ul>\n\t</li>\n</ul>\n\n<p>N.B.: Please note that Applicants that substantially meet the qualification criteria and requirements in Qualification Criteria and Requirements of Table 1 will be long listed, and will be evaluated further. This means that in addition to other Qualification Criteria and Requirements of Table 1, the <strong>Specific Experience which also includes functional requirements shall be fully met by Applicants to be long listed</strong>. However, for the evaluation of all the longlisted Applicants against Past Performance in Rated Criteria and Requirements of Table 2, the functional requirements for Specific Experience will not be applied for each x+ additional contract experience.</p>\n\n<p>The above specific experience requirements may be met by specialized subcontractors.</p>\n\n<p><strong>Financial Capabilities:&nbsp; </strong></p>\n\n<p>The Applicant shall demonstrate that it has access to, or has available, liquid assets, unencumbered real assets, lines of credit, and other financial means (independent of any contractual advance payment) sufficient to meet the cash flow requirements estimated as <strong>USD 300,000</strong>&nbsp;for the subject contract net of the Applicants other commitments.</p>\n\n<p><strong>Average annual Turnover: </strong></p>\n\n<p>Minimum average annual turnover in Information Systems Design, and/or Supply and/or Installation of USD 3,000,000&nbsp; (three million USD), calculated as total certified payments received for contracts in progress and/or completed within the last three years, divided by 3 years.</p>\n\n<p>[Note 1] Substantial completion shall be based on 80% or more of the contracts completed.</p>\n\n<p>[Note 2] For contracts under which the Applicant participated as a joint venture member or sub-contractor, only the Applicant&rsquo;s role and responsibilities shall be considered to meet this requirement.</p>"},{"id":"OP00305598","notice_type":"Invitation for Bids","noticedate":"15-Aug-2024","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2024-09-26T00:00:00Z","submission_deadline_time":"16:00","project_ctry_name":"Armenia","project_id":"P176803","project_name":"Fourth Public Sector Modernization Project","bid_reference_no":"PSMP4-GO-RFP-1.3.5","bid_description":"Procurement of a New Module for the Operational Management System (OMS) of the Ministry of Internal Affairs (MIA)","procurement_group":"GO","procurement_method_code":"RFP","procurement_method_name":"Request for Proposals","contact_address":"Government House 1, Republic Square, Yerevan, 0010","contact_ctry_name":"Armenia","contact_email":"zalyan@psmp.am","contact_name":"Anna Zalyan","contact_organization":"Office of the Prime Minister","contact_phone_no":"(+374 10) 515931","contact_web_url":"www.gov.am","submission_date":"2024-08-15T00:00:00Z","notice_text":"<p><strong>Specific Procurement Notice &ndash; Request for Proposals without Prequalification</strong></p>\n\n<p>&nbsp;</p>\n\n<p><strong>Request for Proposal</strong></p>\n\n<p><strong>Information Systems</strong></p>\n\n<p><strong>(Design, Supply and Installation)</strong></p>\n\n<p><strong>(Without Prequalification)</strong></p>\n\n<p>&nbsp;</p>\n\n<table cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"height:1.0pt; vertical-align:top; width:121.25pt\">\n\t\t\t<p><strong>Purchaser</strong><strong>:</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:1.0pt; vertical-align:top; width:346.25pt\">\n\t\t\t<p><strong>Ministry of Internal Affairs (MIA) of the Republic of Armenia</strong></p>\n\n\t\t\t<p><strong>and the Office of the Prime Minister of the Republic of Armenia</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:1.0pt; vertical-align:top; width:121.25pt\">\n\t\t\t<p><strong>Project:</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:1.0pt; vertical-align:top; width:346.25pt\">\n\t\t\t<p><strong>Fourth Public Sector Modernization Project (PSMP4)</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:1.0pt; vertical-align:top; width:121.25pt\">\n\t\t\t<p><strong>Contract title</strong><strong>:</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:1.0pt; vertical-align:top; width:346.25pt\">\n\t\t\t<p><strong>Procurement of a New Module for the Operational Management System (OMS) of the Ministry of Internal Affairs (MIA)</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:1.0pt; vertical-align:top; width:121.25pt\">\n\t\t\t<p><strong>Country:</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:1.0pt; vertical-align:top; width:346.25pt\">\n\t\t\t<p><strong>Republic of Armenia</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:1.0pt; vertical-align:top; width:121.25pt\">\n\t\t\t<p><strong>Loan No.:</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:1.0pt; vertical-align:top; width:346.25pt\">\n\t\t\t<p><strong>9338-AM</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:1.0pt; vertical-align:top; width:121.25pt\">\n\t\t\t<p><strong>RFP No:</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:1.0pt; vertical-align:top; width:346.25pt\">\n\t\t\t<p><strong>PSMP4-GO-RFP-1.3.5</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:1.0pt; vertical-align:top; width:121.25pt\">\n\t\t\t<p><strong>Issued on:</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:1.0pt; vertical-align:top; width:346.25pt\">\n\t\t\t<p><strong>August 15, 2024</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The Republic of Armenia has received financing from the World Bank toward the cost of the Fourth Public Sector Modernization Project (PSMP4) and intends to apply part of the proceeds toward payments under the contract for the Procurement of a New Module for the Operational Management System (OMS) of the Ministry of Internal Affairs (MIA).</p>\n\n<p>2. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The Office of the Prime Minister of the Republic of Armenia now invites sealed Proposals from eligible Proposers for supply/development, installation, customization, testing and technical support of the New Module for the Operational Management System (OMS) of the Ministry of Internal Affairs (MIA) and required hardware. The purpose of implementing the new module for the Operational Management System (OMC) is to effectively manage the Community Policing (CP) units, which will be established within the Ministry of Internal Affairs of RA. To achieve this, the OMC system software must provide digital capabilities for organizing, evaluating, and monitoring the work of the CP units. Additionally, it must ensure digital data transfer between relevant authorities and other stakeholders, as well as integration and interoperability of electronic databases and systems.</p>\n\n<p>3. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The procurement process will be conducted through international competitive procurement using Request for Proposals (RFP) as specified in the World Bank&rsquo;s &ldquo;Procurement Regulations for IPF Borrowers&rdquo; <em>dated November 2020 </em>(&ldquo;Procurement Regulations&rdquo;), and is open to all eligible Proposers as defined in the Procurement Regulations.</p>\n\n<p>4. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interested eligible Proposers may obtain further information from the Office of the Prime-Minister of RA<em> </em>and inspect the request for proposals document during office hours 09.00 to 18.00 of Yerevan time<em> </em>at the address given below<em>.</em></p>\n\n<p>5. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The request for proposals document (the hard and/or the soft version) in English may be obtained by interested eligible Proposers upon the submission of a written application to the address below. In addition to the hard copies the document will be sent by e-mail upon request. The document may be downloaded (on a free of charge basis) also from www.gnumner.am website</p>\n\n<p>(https://gnumner.minfin.am/hy/page/bac_mrcuyti_haytararutyun_ev_hraver/).</p>\n\n<p>Moreover, the Office of the Prime Minister of RA shall not be liable for the fault or incomplete downloading from the website, or further in case of missing the Addenda to the request for proposals document. In any case, if there is a discrepancy between a hard copy and electronic one, the hard copy will prevail.</p>\n\n<p>&nbsp;6. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proposals must be delivered to the address below on or before <strong>September 26, 2024,</strong><strong> by 16:00 (local time).</strong> Electronic procurement <strong>will not</strong> be permitted. Late Proposals will be rejected. The outer Proposal envelopes marked &ldquo;ORIGINAL PROPOSAL&rdquo;, and the inner envelopes marked &ldquo;TECHNICAL PART&rdquo; will be publicly opened in the presence of the Proposers&rsquo; designated representatives and anyone who chooses to attend, at the address below on <strong>September 26, 2024, at 16:00 (local time). &nbsp;</strong>All envelopes marked &ldquo;FINANCIAL PART&rdquo; shall remain unopened and will be held in safe custody of the Purchaser until the second public Proposals opening.</p>\n\n<p>7. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; All Proposals must be accompanied by a <strong>Proposal Security.<em> </em></strong>The amount of<strong> Proposal Security </strong>required is EURO 45,000.0 or an equivalent amount in freely convertible currency or an equivalent amount in AMD.</p>\n\n<p>8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attention is drawn to the Procurement Regulations requiring the Borrower to disclose information on the successful Proposer&rsquo;s beneficial ownership, as part of the<strong> </strong>Contract Award Notice, using the Beneficial Ownership Disclosure Form as included in the request for proposal document.</p>\n\n<p>9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The address (es) referred to above is (are):</p>\n\n<p>Office of the Prime Minister of RA</p>\n\n<p>Address: Government House 1, Republic Square (1-st Floor, Room 115, 117)</p>\n\n<p>Attn: Mr. Aharon Mkrtchyan, PSMP4 Project Manager</p>\n\n<p>E-mail: info@psmp.am</p>\n\n<p>City: Yerevan</p>\n\n<p>ZIP Code: 0010</p>\n\n<p>Country: Republic of Armenia</p>\n\n<p>Telephone: (+374 10) 515931</p>"},{"id":"OP00281735","notice_type":"Request for Expression of Interest","noticedate":"28-Mar-2024","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2024-03-28T00:00:00Z","submission_deadline_time":"10:15","project_ctry_name":"Nigeria","project_id":"P163540","project_name":"Fiscal Governance and Institutions Project","bid_reference_no":"NG-BPP-130021-CS-INDV","bid_description":"Consultancy for Software Quality Assurance/Security Experts","procurement_group":"CS","procurement_method_code":"INDV","procurement_method_name":"Individual Consultant Selection","contact_address":"Bureau of Public Procurement\n11 Sulieman Barau Crescent\nAsokoro\nAbuja","contact_ctry_name":"Nigeria","contact_email":"mamman.ahmadu@gmail.com","contact_name":"Mamman Ahmadu","contact_organization":"Bureau of Public Procurement","contact_phone_no":"08067007700","submission_date":"2024-03-28T00:00:00Z","notice_text":"<p>&nbsp;</p>\n\n<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>\n\n<p><strong>LETTER OF INVITATION</strong></p>\n\n<p><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; </strong>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><strong><em>FISCAL GOVERNANCE AND INSTITUTIONS PROJECT (FGIP) &ndash; P163540</em></strong></p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><strong>Name of Assignment:</strong> <strong>SELECTION OF INDIVIDUAL CONSULTANT AS QUALITY ASSURANCE/SECURITY EXPERT</strong></p>\n\n<p><strong>Reference No</strong>.: NG-BPP-130021-CS-INDV</p>\n\n<p><strong>Credit No</strong>.: IDA 6288</p>\n\n<p><strong>Country:</strong> Nigeria</p>\n\n<p><strong>Date: </strong>2nd March, 2021</p>\n\n<p>&nbsp;</p>\n\n<p>Dear Mr. /Ms.:</p>\n\n<p>&nbsp;</p>\n\n<p>The Federal Government of Nigeria has received financing from the World Bank toward the cost of Fiscal Governance and Institutions Project (FGIP), and intends to apply part of the proceeds toward payments for <strong>Consultancy for Quality Assurance and Security</strong> under the contract for the Design, Development/Customization, Supply, Installation and Maintenance of an Electronic Government Procurement (e-GP) System.</p>\n\n<p>&nbsp;</p>\n\n<p>The consulting services (&ldquo;the Services&rdquo;) include the following as shown below and the duration of the contract shall be for three (3) years and is expected to commence in April, 2021. The Consultant is expected to be available in the Bureau&rsquo;s Abuja office full time. Activities to be performed by the Quality Assurance/Security Expert include but are not limited to the following:</p>\n\n<p>i.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create a Quality Assurance Strategy and Plan associated with the Statement of Work. &nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p>ii.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create an end-to-end test plan; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the system works as expected. The system should be tested in terms of functionality, performance, reliability, stability and compatibility.&nbsp;</p>\n\n<p>iii.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure that individual modules are checked and that&nbsp; the inter operativity of the modules in performing the outlined tasks are satisfactorily done. He/she will also ensure that integration of the eGP with other government systems, such as GIFMIS, Budget system, Corporate Affairs Commission,etc are satisfactorily carried out.</p>\n\n<p>iv.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Develop Guidelines for assuring Quality and Security of the e-Procurement system to provide reasonable assurance to all critical stakeholders that the system is secure, transparent, auditable and complies with the Public Procurement Act and other IT regulations in Nigeria.</p>\n\n<p>&nbsp;</p>\n\n<p>Specifically, the consultant will provide quality assurance for the following:</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li>Compliance of hardware and accessories delivered by the developer in conformity with the issued technical specifications</li>\n\t<li>Hardware and Software/application installations and related issues including system configuration and fine tuning, testing and implementation.</li>\n\t<li>System interface and interoperability with legacy systems</li>\n\t<li>Adequacy of various data analyses produced using the eGP.</li>\n\t<li>Adequacy and effectiveness of end users&rsquo; training,</li>\n\t<li>Satisfactory completion of User Acceptance Testing (UAT).</li>\n\t<li>Efficiency and reliability of the new business processes at the pilot MDAs.</li>\n\t<li>System controls supporting the internal control environment (i.e. Access and security controls, segregation of duties, organization controls, arithmetic controls, personnel, authorization, management, and audit trails) are well defined and performs according to specified business processes.</li>\n\t<li>The System support arrangements, backup and business continuity plans including but not limited to reliability of connectivity and power supply as well as the reliability of data replication Technology in use at the disaster recovery centre are well in place.</li>\n\t<li>The system documentation including, Configuration manuals, User/procedure manuals are available and complete.</li>\n\t<li>Software security including but not limited to cloud security.</li>\n</ol>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment is attached to this Invitation Letter.</p>\n\n<p>&nbsp;</p>\n\n<p>The Bureau of Public Procurement (BPP) now invites eligible Individual Consultants (&ldquo;Consultants&rdquo;) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are as follows:</p>\n\n<ol>\n\t<li>The Individual Consultant must have BSc. in any of Computer Engineering, Computer Science, Information Security, Cyber Security or any other relevant discipline with recognized professional certificates</li>\n\t<li>&nbsp;Have at least ten (10) years progressive working experience in software quality assurance and conducting all necessary testing before, during and after system deployment.</li>\n\t<li>&nbsp;Must have specific experience in two (2) projects of similar scope and complexity as this assignment. Specifically, s/he must possess the following:</li>\n</ol>\n\n<ul>\n\t<li>Software quality inspection, auditing and various types of testing experience</li>\n\t<li>Industry-specific experience</li>\n\t<li>Knowledge of tools, concepts and methodologies of Quality Assurance</li>\n\t<li>Knowledge of relevant regulatory requirements in ICT sector in Nigeria</li>\n\t<li>Experience in load and stress testing</li>\n\t<li>&nbsp;Experience in manual and automated testing using different testing tools</li>\n\t<li>&nbsp;Hands-on experience on performing relevant security testing to detect OWASP top ten vulnerabilities in web application using tools like Burp Suite, OWASP ZAP, sqlmap, etc</li>\n\t<li>Experience in Cloud Infrastructure and service Audit and testing</li>\n\t<li>Proven experience in vulnerability assessment and penetration testing of custom developed web application, data center intrusion, system auditing, and other security issues</li>\n\t<li>Security certification such as CEH/ CLPTP, CISM, CISSP or equivalent.</li>\n\t<li>Knowledge of various vulnerability assessment tools</li>\n\t<li>Experience in IP address, firewall, proxy server, DNS, routing protocol, risk assessment etc.</li>\n\t<li>Proven knowledge of web technologies such as HTML, XML, SQL, .NET and/or .PHP;</li>\n\t<li>Experience in development Server Solutions, procurement of hardware and software licenses;</li>\n\t<li>Sound knowledge and skills of data communications and software integration;</li>\n</ul>\n\n<p>The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank&rsquo;s &ldquo;Procurement Regulations for IPF Borrowers&rdquo; July 2016 (&ldquo;Procurement Regulations&rdquo;), setting forth the World Bank&rsquo;s policy on conflict of interest.&nbsp;&nbsp;&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p>A Consultant will be selected in accordance with the <em>Selection of Individual Consultant </em>method set out in the Procurement Regulations.</p>\n\n<p>&nbsp;</p>\n\n<p>Further information can be obtained at the address below during office hours 8:00 am to 5:00 pm (Local Time),</p>\n\n<p>&nbsp;</p>\n\n<p>Bureau of Public Procurement (BPP)</p>\n\n<p>11, Suleiman Barau Crescent, Aso-Villa, Asokoro, Abuja-FCT, Nigeria</p>\n\n<p><strong>Contact</strong>: Mr. Aliyu Edogi Aliyu (FGIP Project Officer)</p>\n\n<p>&nbsp;</p>\n\n<p>Email: aliyu.aliyu@bpp.gov.ng, &nbsp;<strong>with copy</strong> to aliyu_ea@hotmail.com <strong>and</strong> &nbsp;nigeriegpproject@gmail.com,</p>\n\n<p>&nbsp;</p>\n\n<p>Expressions of interest must be delivered&nbsp; to the address above (in person, or by mail,or by e-mail) <strong>by 23rd March, 2021 at 11:00am (Nigeria Local Time).</strong></p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>"},{"id":"OP00280697","notice_type":"Request for Expression of Interest","noticedate":"21-Mar-2024","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2024-04-19T00:00:00Z","submission_deadline_time":"10:00","project_ctry_name":"Eastern and Southern Africa","project_id":"P171967","project_name":"Regional Infrastructure Finance Facility (RIFF) Project","bid_reference_no":"ZM-COMESA -394070-CS-LCS","bid_description":"Human Resource Management System","procurement_group":"CS","procurement_method_code":"LCS","procurement_method_name":"Least Cost Selection","contact_address":"Ben Bella Road, P. O. Box 30051, Lusaka","contact_ctry_name":"Zambia","contact_email":"jmutale@comesa.int","contact_name":"Mohamed Kheir  Elginaid","contact_organization":"COMESA","contact_phone_no":"+260979413591","submission_date":"2024-03-21T00:00:00Z","notice_text":"<p><strong>COMMON MARKET FOR EASTERN AND</strong></p>\n\n<p>SOUTHERN AFRICA</p>\n\n<p>&nbsp;</p>\n\n<table style=\"width:100%\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t<p><strong>السوق المشتركة للشرق والجنوب الأفريقى</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<table style=\"width:100%\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t<p>MARCHE COMMUN</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p><strong>REQUEST FOR EXPRESSION OF INTEREST</strong></p>\n\n<p><strong>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(FIRM SELECTION)</strong></p>\n\n<p>&nbsp;</p>\n\n<p><strong>NAME OF PROJECT</strong><strong>: REGIONAL INFRASTRUCTURE FINANCE FACILITY &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;(RIFF) PROJECT</strong></p>\n\n<p><strong>GRANT NO: D6780-3A</strong></p>\n\n<p><strong>ASSIGNMENT TITLE: PROCUREMENT OF A&nbsp; HUMAN RESOURCE MANAGEMENT SYSTEM&nbsp; .&nbsp;&nbsp; </strong><strong>REFERENCE No. </strong><strong>ZM-COMESA -</strong><strong> 394070-CS-LCS</strong></p>\n\n<p><strong>ISSUED ON</strong><strong> : 21 &nbsp;MARCH 2024</strong></p>\n\n<ol>\n\t<li>Background</li>\n</ol>\n\n<p>The Common Market for Eastern and Southern Africa (COMESA) received a grant from the World Bank towards the implementation of the Regional Infrastructure Finance Facility project and intends to apply a portion of the proceeds of this grant to eligible payments under the contract for the procurement of a Human Resource Management System.</p>\n\n<p>The Common Market for Eastern and Southern Africa (COMESA) is a regional grouping of 21 African States which have agreed to promote regional integration through trade development and transport facilitation. COMESA&#39;s objectives include sustainable economic development through economic and social progress in all Member States through increased cooperation and integration in all fields of development particularly in Trade, Customs and Monetary Affairs, Transport, Communication and Information Technology, Industry and Agriculture, Energy, Environment and Natural Resources including Gender and Social Development. The Secretariat is based in Lusaka, Zambia.</p>\n\n<p>The COMESA Secretariat wishes to procure a Human Resource Management System that will be a digital platform to be used to support the COMESA Secretariat&rsquo;s Human Resource processes. The System will among others help to streamline recruitment management, benefits administration, payroll management, employee data, employee performance, compensation management, timesheets and other Human Resource Management functions. It will also leverage technology to increase efficiency and effectiveness in the management of the Human Resource functions and ensure reliability and integrity of the data.</p>\n\n<ol>\n\t<li>objectives of the system</li>\n</ol>\n\n<p>The main objectives of the Human Resources Management system is to help COMESA enhance its systems, improve productivity, availability, reliability, and flexibility, and minimize response time in a cost-effective way.&nbsp; Furthermore, it is expected that a new HRMS will help COMESA to:</p>\n\n<ol>\n\t<li>Work Smarter by increasing efficiency and reducing back-office interventions thus increasing COMESA&rsquo;s performance and reducing costs;</li>\n\t<li>Work Remotely since the system would be accessible from anytime and anywhere.&nbsp; In addition, employees should be able to access their personal information, submit leave requests, update contact details, view pay slips, and participate in performance appraisals via an employee self-service portal; and&nbsp;</li>\n\t<li>Work Securely by protecting and controlling employee&rsquo;s data and information confidentially every time.</li>\n</ol>\n\n<ol>\n\t<li>Current Problems to resolve</li>\n</ol>\n\n<p>The following problems need to be resolved:</p>\n\n<ol>\n\t<li><strong>Technology</strong>: Manual processes should be automated, and the system should be developed on the latest technologies.&nbsp;</li>\n\t<li><strong>Mobility</strong>: Staff should be able to access the system and its e-services at any time, from anywhere, and on different types of devices (tablets, mobiles, laptops, etc.).</li>\n\t<li><strong>Collaboration</strong>: The HR processes should be able to fully integrate with current and future application systems.</li>\n\t<li><strong>Security</strong>:&nbsp; The system should meet the security requirements as per industry standards, best practices and IT audit requirements of COMESA.</li>\n\t<li><strong>Scalability</strong>: All applications/systems at COMESA should be able to accommodate new features/modules to meet the changing organizational needs.</li>\n\t<li><strong>Integration</strong>: The system should be able to fully integrate with current and future relevant application systems.</li>\n\t<li><strong>Reports</strong>: The system should be able to generate Reports that are accurate and promotes integrity of the data.</li>\n</ol>\n\n<p><strong>The detailed Terms of Reference (TOR) for the assignment are attached to this request for Expressions of Interest (EOI).</strong></p>\n\n<p>The Common Market for Eastern and Southern Africa now invites eligible consultants to indicate their interest in providing these services. Interested consultants must provide information indicating that they are qualified to perform the services (brochures, description of similar assignments, core business and not less than 10 years&rsquo; experience in similar assignments, relevant experience, technical and managerial capability of the firm, etc). Consultants may constitute joint ventures to enhance their chances of qualification but should indicate clearly whether the association is in the form of a joint venture. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.</p>\n\n<p>The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank&rsquo;s &ldquo;Procurement Regulations for IPF Borrowers&rdquo; &nbsp;November &nbsp;2020 setting forth the World Bank&rsquo;s policy on conflict of interest.</p>\n\n<ol>\n\t<li>SUBMISSION</li>\n</ol>\n\n<p>Expressions of interest must be submitted &nbsp;in written&nbsp; to the following email address;</p>\n\n<p>Tenders@comesa.int with a copy to procurement@comesa.int</p>\n\n<p><strong>ASSIGNMENT TITLE:</strong><strong>PROCUREMENT OF A HUMAN RESOURCE MANAGEMENT SYSTEM.&nbsp;&nbsp;&nbsp; </strong><strong>REFERENCE No. ZM-COMESA -394070-CS-LCS</strong></p>\n\n<p>ATT: THE&nbsp;HEAD&nbsp;OF&nbsp;PROCUREMENT, COMESA&nbsp;SECRETARIAT, BEN&nbsp;BELLA ROAD, LUSAKA, ZAMBIA</p>\n\n<p>&nbsp;&nbsp;&nbsp;CLOSING DATE FOR SUBMISSION</p>\n\n<p>The Closing date for receipt of Expression of Interest is 19th April 2024 <strong><em>at 10:00 hours Central &nbsp;Africa Time (CAT)</em></strong></p>\n\n<p>Further information can be obtained at the address below during office hours, &nbsp;<strong>09:00 - 17: 00 hours</strong> <strong>Central Africa Time (CAT)</strong> to the following address.</p>\n\n<p>COMESA Secretariat, Ben Bella Road, Lusaka, Zambia</p>\n\n<p>Email address:&nbsp; procurement@comesa.int</p>\n\n<p>&nbsp;</p>\n\n<p><strong>NB: Physical submission of EOIs shall &nbsp;not be accepted.</strong></p>\n\n<p><strong>ANNEX 1: TERMS OF REFERENCE&nbsp;</strong></p>\n\n<p><strong>COMMON MARKET FOR EASTERN AND</strong></p>\n\n<p>SOUTHERN AFRICA</p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;\n<ol>\n\t<li><strong>Background</strong></li>\n</ol>\n</p>\n\n<p>The Common Market for Eastern and Southern Africa (COMESA) is a regional grouping of 21 African States which have agreed to promote regional integration through trade development and transport facilitation. COMESA&#39;s objectives include sustainable economic development through economic and social progress in all Member States through increased co-operation and integration in all fields of development particularly in Trade, Customs and Monetary Affairs, Transport, Communication and Information Technology, Industry and Agriculture, Energy, Environment and Natural Resources including Gender and Social Development. The Secretariat is based in Lusaka, Zambia.</p>\n\n<p>The COMESA Secretariat wishes to procure a Human Resource Management System that will be a digital platform to be used to support the COMESA Secretariat&rsquo;s Human Resource processes. The System will among others help to streamline recruitment management, benefits administration, payroll management, employee data, employee performance, compensation management, and timesheets. It will also leverage technology to increase efficiency and effectiveness in the management of the Human Resource functions and ensure reliability and integrity of the data.</p>\n\n<ol>\n\t<li><strong>Purpose of this document</strong></li>\n</ol>\n\n<p>This document identifies the User requirements, Functional and Non-functional specifications for a Human Resource Management System (HRMS) for COMESA Secretariat. Furthermore, it specifies the scope of work, methodology and deliverables for the HRMS project.</p>\n\n<ol>\n\t<li><strong>Main Objectives of a modern HMRS</strong></li>\n</ol>\n\n<p>The main objectives of the project are to help COMESA to enhance its systems to improve productivity, availability, reliability, and flexibility, and minimize response time in a cost-effective way.&nbsp; Furthermore, it is expected that a new HRMS will help COMESA to:</p>\n\n<ol>\n\t<li>Work Smarter:&nbsp;Increase efficiency and reduce back-office interventions thus increasing COMESA&rsquo;s performance and reducing costs.</li>\n\t<li>Work Remotely: The system should be accessible from anytime and anywhere.&nbsp; In addition, employees should be able to access their personal information, submit leave requests, update contact details, view pay slips, and participate in performance appraisals via an employee self-service portal.&nbsp;</li>\n\t<li>Work Securely:&nbsp;Protecting and controlling employee&rsquo;s data and information confidentially every time.</li>\n</ol>\n\n<ol>\n\t<li><strong>Current Problems to resolve </strong></li>\n</ol>\n\n<p>The following problems need to be resolved:</p>\n\n<ol>\n\t<li><strong>Technology</strong>: Manual processes should be automated, and the system should be developed on the latest technologies. &nbsp;</li>\n\t<li><strong>Mobility</strong>: Staff should be able to access the system and its e-services at any time, from anywhere, and on different types of devices (tablets, mobiles, laptops, etc.).</li>\n\t<li><strong>Collaboration</strong>: The HR processes should be able to fully integrate with current and future application systems.</li>\n\t<li><strong>Security</strong>:&nbsp; The system should meet the security requirements as per industry standards, best practices and IT audit requirements of COMESA.</li>\n\t<li><strong>Scalability:</strong> All applications/systems at COMESA should be able to accommodate new features/modules.</li>\n</ol>\n\n<ol>\n\t<li><strong>Scope of Work</strong></li>\n</ol>\n\n<p>The scope of work of the project is as follows:</p>\n\n<ol>\n\t<li><strong>Implementation and Customization of an Off the Shelf HRMS System. </strong></li>\n</ol>\n\n<p>The supplier is expected to implement a comprehensive user friendly HRMS solution and to customize the HRMS package as per COMESA user requirements.</p>\n\n<p>The HRMS solution shall be developed using a modular approach to enhance flexibility, scalability, and maintainability. The solution shall consist of distinct modules, with each module catering to specific HRMS functionalities such as employee management, recruitment, onboarding, benefits administration, payroll, etc.</p>\n\n<p>The core HRMS functions and the Payroll functions will be treated as independent systems and be implemented as a separate, dedicated module. Integration between core HRMS and Payroll modules shall be seamless, enabled through a Service Oriented Architecture (SOA) approach or any other integrating approach that follows industry best practices.</p>\n\n<ol>\n\t<li><strong>Integration</strong></li>\n</ol>\n\n<p>The application should be fully integrated with the Sun Accounting System, COMESA Portal, Document Management System, active directory and with a workflow management system.</p>\n\n<ol>\n\t<li><strong>Migration of Data</strong></li>\n</ol>\n\n<p>The bidder should provide an effective and efficient data migration approach of all existing data from the current system (Smart HR) to the configured environment. The successful bidder will be expected to provide full support to the COMESA during the data migration phases, including the identification and resolution of data quality issues.</p>\n\n<ol>\n\t<li><strong>Training and Knowledge Transfer</strong></li>\n</ol>\n\n<p>The bidder shall provide a detailed training plan to ensure proper knowledge transfer to the business users as well as the IT Administrators. The bidder shall provide specific training programme for:</p>\n\n<ol>\n\t<li>Business users to continue operational responsibility for the delivered solution.</li>\n\t<li>IT staff to enable first line support to users and for the proper administration of the delivered solution.</li>\n\t<li>Business users and IT staff create and eventually customize reports/dashboards using the proposed reporting tools.</li>\n\t<li>Business users and IT staff perform basic administration tasks like create users, assign roles to users and de-activate users.</li>\n</ol>\n\n<ol>\n\t<li><strong>Documentation</strong></li>\n</ol>\n\n<p>The successful bidder will be required to provide a comprehensive set of documentations regarding the application system including the solution blueprint, system manual, installation manual and user manual.</p>\n\n<ol>\n\t<li><strong>Post implementation support</strong></li>\n</ol>\n\n<p>The Bidder should provide a minimum of two (3) months on-site post implementation support.</p>\n\n<ol>\n\t<li><strong>Warranty</strong></li>\n</ol>\n\n<p>The warranty period should be for a period of 12 months, effective immediately after the expiry of the on-site post implementation support period. The warranty shall cover all configurations and functions as stated in the scope of the work for corrective maintenance.</p>\n\n<ol>\n\t<li><strong>Support and Maintenance after warranty period</strong></li>\n</ol>\n\n<p>Bidders shall submit their support and maintenance costs related to support over the next two (2) years after the warranty period, based on an agreed Service Level Agreement (SLA) (8x5). The support shall cover among other troubleshooting/bug fixing, patch management, fine tuning and health checks. Bidder should also provide the response time to blocking/non-blocking issues as well as their rates on an hourly basis for any intervention that is not covered under SLA. COMESA reserves the right to proceed with award and renewal of the Maintenance agreement.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Human Resource Management System Specification</strong></li>\n</ol>\n\n<p>The specifications of the Human Resource Management System include features which have been divided into Functional Solution Requirements and non-functional solutions Requirements as follows:</p>\n\n<p><strong>6.1&nbsp;&nbsp;&nbsp;&nbsp; Functional Systems Requirements</strong></p>\n\n<p>Functional requirements define what a system must do, and the features it must have to fulfil user Requirements. This enables a system to meet the specific user requirements and describe the system behavior under specific conditions.</p>\n\n<p>The specific features and functions of Human Resource Management System to serve the requirement of the COMESA Secretariat will require to have the following modules with the descriptions indicated below:</p>\n\n<ol>\n\t<li><strong>Core Human Resource Module</strong></li>\n</ol>\n\n<p>The core HR module should be able to store all the required information about employees and will be the main repository for functionality that is applicable to the whole Human Resource management system. This would be Employee Master Data that will have employees&rsquo; information in one centralized database. The employee information will include the following: employee details (name, date of birth, age, address, emergency contacts, next of kin, salary, job title, grade, Division/Unit, incremental dates, dependent information, effective date of contract, contract expiry date, etc.), employment history, employee qualifications, benefits and compensation, performance history, etc.</p>\n\n<ol>\n\t<li><strong>Recruitment Module</strong></li>\n</ol>\n\n<p>Recruitment module would enable the Secretariat to manage all recruitment activities using a single, intuitive self-service interface. The recruitment module shall provide facilities for job posting, candidate sourcing, application management, screening, and assessment of candidates. The automation of the recruitment function would assist in the shortlisting process as applicants would submit their applications online and the shortlisting would be seamlessly done sieving the applications based on a set criterion in line with the job requirements. The automation of the recruitment would reduce purported biases in the shortlisting process thereby promoting objectivity and fairness of the entire process. &nbsp;The system shall be used to schedule and manage interviews, maintain a candidate database for future reference and talent acquisition.</p>\n\n<ol>\n\t<li><strong>On Boarding Module</strong></li>\n</ol>\n\n<p>The onboarding module should help the Secretariat to effectively onboard and integrate new employees into the company. The onboarding module aims to create a positive and engaging experience for new hires, fostering their connection to the organization and setting them up for success. By automating and centralizing onboarding processes, it saves time, reduces paperwork, and ensures consistent and standardized onboarding practices across the organization. Some of the tools and functionalities to streamline the process of welcoming, orienting, and training new hires, ensuring a smooth transition and facilitating their productivity from day one. Some of the features include pre-boarding, new hire paperwork &amp; documentation, orientations, etc.</p>\n\n<ol>\n\t<li><strong>Benefits</strong></li>\n</ol>\n\n<p>This module should help manage the administration of benefits that aligns with the Secretariats applicable benefits and policies, and the approved budget. It should enable users to factor in benefits such as Medical, Education Allowance, Dependency and Spouse Allowances, Overtime, Advances, Acting Allowance (where applicable) and any other applicable benefits. Employees should be able to have easy access to applicable benefits and how they have been utilized through self-service. Features of the module should among others include:</p>\n\n<ol>\n\t<li>Eligibility rules to determine which employees are entitled to certain benefits.</li>\n\t<li>Budgets that can restrict managers from overspending.</li>\n\t<li>Inbuilt Workflows and approval processes.</li>\n\t<li>Inclusion of data security and control to protect sensitive data; and</li>\n\t<li>Synchronizing data to payroll to avoid rekeying data.</li>\n</ol>\n\n<ol>\n\t<li><strong>Employee self-services</strong></li>\n</ol>\n\n<p>Self-Service Human Resources will enable staff in the Secretariat to be able to manage information through interfaces personalized to their roles, on-line experience, work content, language, and information needs. Staff would be given user rights to access the Employee Self-Service Module that would allow them to do the following:</p>\n\n<ol>\n\t<li>Change personal information.</li>\n\t<li>Apply for Leave.</li>\n\t<li>View Pay slips Online (including historical payroll).</li>\n\t<li>Apply for advances.</li>\n\t<li>Prepare Individual Training Plan.</li>\n\t<li>Perform self-assessments.</li>\n\t<li>Update their Curriculum Vitae; and</li>\n\t<li>Query personal information.</li>\n</ol>\n\n<ol>\n\t<li><strong>Performance Management</strong></li>\n</ol>\n\n<p>Performance Management is a key module that would enable the Secretariat to continuously measure the performance of its employees effectively.&nbsp;It should have five components that include planning, monitoring, performance feedback, developing, rating, and rewarding. These components should work together and support each other to ensure effective performance management.</p>\n\n<p>The performance management module should be customized to suit the current Performance Management system being used by the Secretariat, which is the Balance Scorecard. It should also have features to be aligned to other Performance Management Systems.</p>\n\n<p>It should enable users to look back through data and offer future performance guides according to desired KPIs and goals.&nbsp; It must also offer tailored and customizable analytics and reports from system&rsquo;s data with real-time information and reporting that facilitates timely decisions that enhance performance against KPIs.</p>\n\n<ol>\n\t<li><strong>Training and Development</strong></li>\n</ol>\n\n<p>The HRMS should have a Training and Development module that offers a full range of learning options manageable from one interface. This includes mapping activities against competency frameworks for personal performance management and connecting learning outcomes to desirable skill-building.</p>\n\n<p>This module should ensure that training interventions are made in a systematic manner to avoid haphazard requests for training. Training should be needs based and the module should make it simple track&nbsp;training&nbsp;and make informed&nbsp;development&nbsp;decisions. It should enable users to access personal training records, future training needs/requirements and personal development archives.&nbsp;</p>\n\n<ol>\n\t<li><strong>Time and Attendance</strong></li>\n</ol>\n\n<p>As a process of tracking employee working hours, the time and attendance model is very critical as it would assist COMESA Secretariat to unlock functions like absence management, employee scheduling, clocking in and out, compliance, cost estimates, and payroll integration. It would provide features to track and manage the absence of employees and capture working hours on a timesheet. It is very necessary that the module should be aligned to the Secretariats policies and practices. The key features of the module should among others include:</p>\n\n<ol>\n\t<li>Creation of attendance modules, manage schedules, and set notifications and alerts that enable users to check things like attendance or overtime.</li>\n\t<li>Keeping a record of their hours.</li>\n\t<li>Provision of options such as PINs, biometric scanners, magnetic card readers, and fingerprint and facial recognition tools.</li>\n\t<li>Check and use data for reporting and compliance purposes.</li>\n\t<li>Provide automatic alerts and notifications when there is noncompliance with policies and practices.</li>\n\t<li>provide the ability to configure all the absence types used by the Secretariat and define which absence types apply to which employee populations.</li>\n\t<li>produce schedules and timesheets that display, and capture required information.</li>\n\t<li>provide exception reporting to highlight missed shifts, missed clock-outs and overtime.</li>\n\t<li>specify statutory holidays by country and region and configure eligibility requirements; and</li>\n\t<li>Provide approval workflows and reminders for absence requests and completed timesheets.</li>\n</ol>\n\n<ol>\n\t<li><strong>Leave Management</strong></li>\n</ol>\n\n<p>Leave Management Software facilitates the effective and smooth management of personnel leave. It will enable the Human Resources Unit to always be up to date with the leave management. Its main objective is to handle employees&#39; leave requests impartially while ensuring that the employees&#39; absence from work does not adversely affect the business.&nbsp;&nbsp; The system facilitates the total leave process, from completing leave applications by employees, leave application approval by HR and the final approving Officer. The salient features required for this module should among others include:&nbsp;</p>\n\n<ol>\n\t<li>On-line application for leave without the need for paperwork.</li>\n\t<li>Email notifications to approving officer and applicants.</li>\n\t<li>Applicant and Approving Officer should be able to check complete leave records and approval history respectively.</li>\n\t<li>Leave records to be updated automatically once applications are approved.</li>\n\t<li>Leave records to be printed out or generated into reports.</li>\n\t<li>Leave records to be exported to any back-end system.</li>\n\t<li>Advanced features such as block leave, document tracking and leave adjustment; and</li>\n\t<li>All leave policies and requirements such as leave entitlements, forfeiture of leave days should be configurable in the system.</li>\n</ol>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Payroll Administration Module</strong></li>\n</ol>\n\n<p>The Payroll Administration Module shall be treated as independent system. However, the system shall allow seamless integration between the HRMS and Payroll modules. As an extension of the Core HR module, it would be used to maintain payroll data and manage the payroll process. It is critical in reducing set-up costs, administrative time, and processing errors. The key features of the module should among others include:</p>\n\n<ol>\n\t<li>To calculate employee salaries and benefit and support multiple currencies.</li>\n\t<li>Enough payroll codes to meet current and future needs.</li>\n\t<li>Employee access to pay statements and other tax-related forms.</li>\n\t<li>Integration with the time and attendance module and benefits module.</li>\n\t<li>Simple data validation tools to ensure data is correct before being submitted.</li>\n\t<li>Payroll comparison to highlight significant changes from one pay cycle to the next.</li>\n\t<li>User driven process of rules definition with the ability to link user defined formulas to calculate any type of payroll element (payment, deduction, tax, benefit).</li>\n\t<li>Process many payrolls quickly and easily in a single day.</li>\n\t<li>Create innovative compensation plans &ndash; from salary, overtime, and union deductions to company cars, health insurance, and company pension contributions.</li>\n\t<li>Make retroactive adjustments to employee past earnings or deductions based on changes to pay rates, contribution table values, or other information.</li>\n\t<li>Examine employee payment history at any time.</li>\n\t<li>Perform all the necessary post processing to generate payment for employees once satisfied that payroll run results are correct; and</li>\n\t<li>Advanced feature that allows you to undo and correct payment mistakes.</li>\n\t<li>Tight integration with core HR to avoid rekeying data and maintain reliability of the data.</li>\n\t<li>Integrability with the existing Sun System or any other accounting systems to facilitate timely, accurate and seamless payments of salaries and benefits.</li>\n</ol>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Analytics and Reporting</strong></li>\n</ol>\n\n<p>The system should provide a flexible management reporting tool with data extraction in various formats such as PDF or Excel and includes drilling capabilities. It should include interactive dashboards and highly formatted reporting. Users should be able to design their own reports and generate them in a wide range of formats including listing, charts, and pivot tables.&nbsp; Users should be able to access data at different levels of granularity in a single report itself.</p>\n\n<p>The objective is to facilitate decision-making with regards to HR Management.</p>\n\n<p>&nbsp;</p>\n\n<p><strong>6.2&nbsp;&nbsp;&nbsp;&nbsp; Non-Functional Requirements</strong></p>\n\n<p>Non-functional requirements or features are not related to the system functionality but define how the system should perform. Some examples are the technical specifications, which are components of an HR system including security, scalability, user friendliness speed, Usability, Maintainability, Support, Regulatory, Compatibility and integrability among others are detailed below.</p>\n\n<p>&nbsp;</p>\n\n<p>These features are usually expressed as constraints or criteria that define a level of freedom for developers or users. Although non-functional requirements may seem a bit subtler, they are still as important as functional features. The description of the features that will be required in the Human Resource System are as follows:</p>\n\n<ol>\n\t<li><strong>External interface requirements</strong>\n\n\t<ul>\n\t\t<li><strong>i. User interface requirements</strong></li>\n\t</ul>\n\t</li>\n</ol>\n\n<p>The user interface is key to application usability. The System should include content presentation, application navigation, and user assistance.</p>\n\n<p><strong><em>Role-based User Groups:</em></strong> The system must provide users with screens focusing on their roles (minimizing clutter).</p>\n\n<p><strong><em>Dynamic content presentation:</em></strong><strong> </strong>Users should be provided with in data presentation. The system should allow users to select appropriate settings and property values on display options that fits their preferences, e.g., choice of whether data appears in a grid, a chart, or a grid/chart combination.</p>\n\n<p><strong><em>User assistance: </em></strong>the system should provide online help that includes comprehensive instructions on using each feature. The users should be provided with default mechanisms for accessing help pages e.g., by clicking the question mark icon across all the screens or a distinct menu Help &gt; Help... menu option in the menu bar. A link to a comprehensive help resource should be provided in various formats e.g., Wiki, PDF etc.</p>\n\n<p><strong><em>User navigation</em></strong>: the system should provide a simple traceable navigation of the entire system with options clearly showing the users where they are and how they can navigate away from the current screens and consequences of doing so.</p>\n\n<p><strong><em>Saving users&rsquo; work</em></strong>: The system should provide users performing data manipulation tasks to save their work at a certain point or make a particular view of the data available to other users.</p>\n\n<p><strong><em>Branding guide</em></strong>: the system interface design will adhere to the COMESA branding guide which shall be provided.</p>\n\n<ul>\n\t<li>\n\t<ul>\n\t\t<li><strong>ii. Hardware interface requirements</strong></li>\n\t</ul>\n\t</li>\n</ul>\n\n<p>All server-side components must execute on server-class computers. All client-side components must execute on workstation-class and personal-class computers.</p>\n\n<ul>\n\t<li>\n\t<ul>\n\t\t<li><strong>iii. Software interface requirements</strong></li>\n\t</ul>\n\t</li>\n</ul>\n\n<ol>\n\t<li>\n\t<ol>\n\t\t<li>The system shall communicate with the COMESA active directory system to provide role-based authentication as shall be provided during detailed requirements gathering stage.</li>\n\t\t<li>The system shall have an interface with the COMESA public facing website to publish vacancies and various recruitment drives.</li>\n\t\t<li>The system shall interface with the COMESA Financial Management System to interface staff costs and relevant expense accounts and salary payments directly to staff bank accounts.</li>\n\t\t<li>The system should be able to integrate with a Document Management System and a workflow management system.</li>\n\t</ol>\n\t</li>\n</ol>\n\n<ul>\n\t<li>\n\t<ul>\n\t\t<li><strong>iv. Communication interface requirements</strong></li>\n\t</ul>\n\t</li>\n</ul>\n\n<p><strong><em>Web browser</em></strong><strong>: </strong>The system must provide an option to be accessed via the internet using the latest browsers e.g., Chrome, Edge, Mozilla, Safari with backward compatibility support to 2 versions.</p>\n\n<p>Note: in a scenario where the system uses third party plugins to run, this must be stated in advance for information security tests and clearance.</p>\n\n<p><strong><em>Communication standards and Network server communications protocols</em></strong>: All communications between the server components and user interactions must be encrypted to safeguard user and data privacy. Only secure protocols shall be permitted e.g., HTTPS, FTPS with appropriate authentication and authorization mechanisms.</p>\n\n<p><strong><em>Electronic forms</em></strong>: the system must provide interfaces using electronic forms either on the browser or client application. The forms must be secured.</p>\n\n<p><strong><em>Data transfer rates</em></strong>: The system must provide appropriate data transfer rates that shall be agreed upon meeting performance requirements.</p>\n\n<p><strong><em>E-mail:</em></strong> the system must provide communication mechanisms with various stakeholders or user groups within the system. This can be achieved via forms that create support tickets or defined emails on the COMESA (comesa.int) domain.</p>\n\n<p><strong><em>Communication security or encryption</em></strong>: end to end encryption must be provided in all the interactions in the system e.g., chat facilities, web browsers, mobile apps etc.</p>\n\n<ol>\n\t<li><strong>Performance</strong></li>\n</ol>\n\n<p>The system should be responsive and perform efficiently, even with many concurrent users and data. It should have acceptable response times for tasks such as employee data retrieval, report generation, and system updates. System performance is the most important quality in non-functional requirements and affects almost all the other preceding ones. A stress test is to be performed by the vendor once the system is commissioned.</p>\n\n<p>The reliability, availability, and maintainability (RAM) features fall exclusively under these requirements.</p>\n\n<ol>\n\t<li><strong>Reliability</strong></li>\n</ol>\n\n<p>Reliability is the probability and&nbsp;percentage&nbsp;of the software performing without failure for a specific number of uses or amount of time.</p>\n\n<ol>\n\t<li><strong>Availability</strong></li>\n</ol>\n\n<p>The system should be designed to minimize downtime through robust error handling, fault tolerance, and backup and recovery mechanisms. It should also have appropriate monitoring and alerting capabilities to identify and address potential issues proactively.</p>\n\n<ol>\n\t<li><strong>Maintainability</strong></li>\n</ol>\n\n<p>This feature indicates the average time, ease, and rapidity with which a system can be restored after a failure.</p>\n\n<ol>\n\t<li><strong>Recoverability</strong></li>\n</ol>\n\n<p>Recoverability is the ability to recover from a crash or a failure in the system and return to full operations.</p>\n\n<ol>\n\t<li><strong>Capacity</strong></li>\n</ol>\n\n<p>This feature indicates the system&rsquo;s storage capacity, which is dependent on its type and characteristics. The system should have enough storage capacity and backup to store all the employee data.</p>\n\n<ol>\n\t<li><strong>Serviceability</strong></li>\n</ol>\n\n<p>This feature indicates how easy it is to perform service when necessary.</p>\n\n<ol>\n\t<li><strong>Security</strong></li>\n</ol>\n\n<p>Security measures ensure the software&rsquo;s safety against espionage or sabotage. These features are necessary even for stand-alone systems and it is necessary to ensure that access to sensitive data is restricted or limited. Some security features may include encryption of data on database and web services, implementation using HTTPS, only authorized users are able to access the system via an authentication mechanism and Role based access.</p>\n\n<p>The HRMS shall implement secure user authentication mechanisms, including username/password, multi-factor authentication (MFA), or Single Sign-On (SSO). User access to HRMS functionalities and data shall be role-based, with strict control over user permissions. The system shall enforce strong password policies, requiring password complexity, regular expiration, and lockout after multiple failed login attempts. Additionally, employee data, such as personal information, financial records, and performance evaluations, shall be encrypted both at rest and during transmission to safeguard data privacy. The HRMS shall comply with data privacy regulations and ensure data subject rights, including data access, rectification, and erasure (right to be forgotten).</p>\n\n<p>A detailed audit trail of user activities, including login attempts, password changes, and data access, shall be maintained, along with continuous monitoring for potential security threats. Access control measures shall be implemented within the HRMS, enforcing role-based restrictions on specific modules and data based on user roles and responsibilities. Administrators will have the necessary authority to grant, revoke, or modify user access rights as required.</p>\n\n<p>Employee data should be securely stored in a centralized database, protected against unauthorized access or tampering. The system shall incorporate mechanisms to prevent common security risks or OWASP top ten vulnerabilities, such as SQL injection attacks. All communications between the user&#39;s browser and the HRMS shall be encrypted using HTTPS to prevent eavesdropping and man-in-the-middle attacks. Additionally, the HRMS should implement secure session management to prevent session hijacking and enforce session timeouts after a period of inactivity. The system should allow to perform regular data backups to ensure data integrity and facilitate data recovery in case of system failures or data loss.</p>\n\n<ol>\n\t<li><strong>Environmental</strong></li>\n</ol>\n\n<p>These factors concern the software&rsquo;s environment in terms of how long it should be operational and what external factors might affect it.</p>\n\n<ol>\n\t<li><strong>Data integrity</strong></li>\n</ol>\n\n<p>Data integrity refers to maintaining and assuring data accuracy and consistency over its entire lifecycle. If this factor is corrupted, data is lost due to a database error.</p>\n\n<ol>\n\t<li><strong>Interoperability</strong></li>\n</ol>\n\n<p>All system components must follow a common and standard set of exchange formats to exchange data. It is essential to follow standards in order to ensure interoperability.</p>\n\n<ol>\n\t<li><strong>Usability&nbsp;</strong></li>\n</ol>\n\n<p>This feature concerns the users as it indicates how effectively they can learn and use a system. It defines how difficult it will be for a user to learn and operate the system. Usability can be assessed from different points of view such as the level of user friendliness and ease of use of the system or how simple it is to understand the interface, buttons and headings.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Scalability </strong></li>\n</ol>\n\n<p>The robustness or the elasticity of a system is a major quality to be considered.</p>\n\n<p>Failing to meet non-functional requirements will cause users dissatisfaction and will ultimately lead the system to fail in the market.</p>\n\n<ul>\n\t<li><strong>Seamless Integrability</strong></li>\n</ul>\n\n<p>This is a very critical feature in any system as it facilitates the integration of multiple IT components to work seamlessly together.&nbsp;Since COMESA Secretariat uses the sun system to process payment, the integration of the two systems is a must. The HRMS should also be able to integrate with other systems such as time and attendance, document management systems, workflow and Business Intelligence. It should provide standardized interfaces (APIs) or support industry-standard integration protocols to facilitate data exchange and interoperability.</p>\n\n<ol>\n\t<li><strong>Compliance</strong></li>\n</ol>\n\n<p>The HRMS should adhere to relevant legal and regulatory requirements, such as data protection and privacy regulations (e.g., GDPR) and employment law. It should support features and controls to ensure compliance, such as data retention policies, audit trails, and consent management.</p>\n\n<ol>\n\t<li><strong>Mobile Compatibility </strong></li>\n</ol>\n\n<p>HRMS should be accessible and functional on mobile devices, allowing users to perform essential tasks on smartphones or tablets. The user interface should be responsive and optimized for mobile screens, enabling employees and managers to access HR information on the go.</p>\n\n<ol>\n\t<li><strong>Project Deliverables</strong></li>\n</ol>\n\n<p>The following mandatory deliverables should be provided:</p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p><strong>SN</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p><strong>Deliverable</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p><strong>Details</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>1.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>Project Management Plan and Project Documents</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>The project management plan shall cover the following aspects:</p>\n\n\t\t\t<ol>\n\t\t\t\t<li>Project approach and organization</li>\n\t\t\t\t<li>Requirement Management</li>\n\t\t\t\t<li>Scope Management</li>\n\t\t\t\t<li>Schedule Management</li>\n\t\t\t\t<li>Deliverable Plan</li>\n\t\t\t\t<li>Configuration management</li>\n\t\t\t\t<li>Quality Management</li>\n\t\t\t\t<li>Risk Management</li>\n\t\t\t\t<li>Change management, communication, and training plan</li>\n\t\t\t\t<li>Go-Live Plan</li>\n\t\t\t\t<li>Warranty service plan</li>\n\t\t\t</ol>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>The supplier shall update the project plan at the end of each project phases. Furthermore, the supplier is expected to provide regular weekly progress reports or as specified by COMESA project steering committee.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>2.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>Solution Blueprint</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>The solution blueprint shall cover all the functional, technical, migration and security requirements as well as the system architecture of the proposed solution.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>3.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>Training</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>Training for business users as well as Administration training for IT department and IT Auditor. A comprehensive user manuals and Administrator manual for each module configured shall be delivered.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>4.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>User Acceptance Test Document</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>Bidder should submit the UAT test scripts and ensure that all the UAT scenarios are catered for the requirements expressed by the users. The UAT exercise should consist of different rounds of testing. The bidder should ensure that a full-fledged testing has been carried out prior to UAT.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>5.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>A fully operational and bug free efficient system as per requirement</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>The supplier shall provide a fully operational and bug free system prior to Go-Live. The following will have to be addressed to the satisfaction of the users prior to Go-Live of the system:</p>\n\n\t\t\t<ol>\n\t\t\t\t<li>All requirements of the users (including IT Security requirements) have been catered for in the Application Software.</li>\n\t\t\t\t<li>All identified scenarios are fully and comprehensively tested during each round of UAT.</li>\n\t\t\t\t<li>All bugs identified during UAT have been dealt with.</li>\n\t\t\t\t<li>Trainings on System Administration and Application Software have been delivered.</li>\n\t\t\t\t<li>All documentations are provided</li>\n\t\t\t</ol>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:82.2pt; vertical-align:top; width:42.3pt\">\n\t\t\t<p>6.</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:82.2pt; vertical-align:top; width:127.55pt\">\n\t\t\t<p>Commissioning report</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:82.2pt; vertical-align:top; width:297.65pt\">\n\t\t\t<p>The commissioning report shall include among others:</p>\n\n\t\t\t<ol>\n\t\t\t\t<li>The level of customization for each module configured</li>\n\t\t\t\t<li>System setup document</li>\n\t\t\t\t<li>Security Policies</li>\n\t\t\t</ol>\n\n\t\t\t<p>The sign-off shall be done at the end of the operational acceptance.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>6.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>Warranty Plan</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>The bidder shall provide all the terms and condition of the warranty.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:71.95pt; vertical-align:top; width:42.3pt\">\n\t\t\t<p>7.</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:71.95pt; vertical-align:top; width:127.55pt\">\n\t\t\t<p>Support Agreement</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:71.95pt; vertical-align:top; width:297.65pt\">\n\t\t\t<p>The bidder shall provide all the terms and condition of the support. Furthermore, the bidder should provide a monthly progress report on maintenance &amp; support activities and a periodic SLA performance report.</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Other Requirements</strong></li>\n</ol>\n\n<ol>\n\t<li>The vendor is required to sign a Non-Disclosure Agreement (NDA).</li>\n\t<li>The system should support multilingual.</li>\n\t<li>The HRMS shall be developed using the latest and most up-to-date technologies and frameworks.</li>\n\t<li>The security features of the system shall meet industry standards and best practices.</li>\n</ol>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li>\n\t<ol>\n\t\t<li><strong>Payment Terms </strong></li>\n\t</ol>\n\t</li>\n</ol>\n\n<p>The structure of payment shall be as follows:</p>\n\n<ol>\n\t<li><strong>Implementation Services</strong></li>\n</ol>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p><strong>S.N</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p><strong>Deliverable</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p><strong>Payment</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>Inception Report with agreed project implementation plan</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>20%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>Detailed Software Requirements Specifications</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>30%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>Solution Prototype based on the Solution Blueprint</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>30%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>Go-live</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>20%</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<ol>\n\t<li><strong>Support Services</strong></li>\n</ol>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:26.85pt\">\n\t\t\t<p><strong>S.N</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:286.7pt\">\n\t\t\t<p><strong>Deliverable</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:153.95pt\">\n\t\t\t<p><strong>Payment</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:26.85pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:286.7pt\">\n\t\t\t<p>12 Months post go-live Warranty</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:153.95pt\">\n\t\t\t<p>0%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:26.85pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:286.7pt\">\n\t\t\t<p>Annual Maintenance Contract</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:153.95pt\">\n\t\t\t<p>25% per quarter</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<p>Bidders shall give a breakdown of the prices as per below Bill of Quantity:</p>\n\n<table border=\"1\" cellspacing=\"0\" style=\"width:467.5pt\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:233.75pt\">\n\t\t\t<p><strong>Items</strong></p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:49.5pt\">\n\t\t\t<p><strong>Qty</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:67.35pt\">\n\t\t\t<p><strong>Unit</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:116.9pt\">\n\t\t\t<p><strong>Amount (USD)</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:233.75pt\">\n\t\t\t<p>Implementation of HCM Modules (Recruitment and Selection, Onboarding, Human Resource, Training &amp; Development, Leave Management, Performance Management, Time &amp; Attendance, Employee Self-service) &amp; Interfaces including 1 year full warranty.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:49.5pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:67.35pt\">\n\t\t\t<p>Lot</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:116.9pt\">\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:233.75pt\">\n\t\t\t<p>Implementation of Payroll module, Self-Services &amp; Interfaces including 1 year full warranty.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:49.5pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:67.35pt\">\n\t\t\t<p>Lot</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:116.9pt\">\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:233.75pt\">\n\t\t\t<p>Reports and Analytics Module</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:49.5pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:67.35pt\">\n\t\t\t<p>Lot</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:116.9pt\">\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:233.75pt\">\n\t\t\t<p>Training on HCM Modules</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:49.5pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:67.35pt\">\n\t\t\t<p>Lot</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:116.9pt\">\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:233.75pt\">\n\t\t\t<p>Training on Payroll module</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:49.5pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:67.35pt\">\n\t\t\t<p>Lot</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:116.9pt\">\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:233.75pt\">\n\t\t\t<p>1 Year Full Maintenance &ndash; HCM Modules</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:49.5pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:67.35pt\">\n\t\t\t<p>Lot</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:116.9pt\">\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:233.75pt\">\n\t\t\t<p>1 Year Full Maintenance &ndash; Payroll Modules</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:49.5pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:67.35pt\">\n\t\t\t<p>Lot</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:116.9pt\">\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li>\n\t<ol>\n\t\t<li><strong>Project Approach, Methodology &amp; Governance</strong></li>\n\t</ol>\n\t</li>\n</ol>\n\n<p>The bidder is expected to describe how the firm intends to manage all aspects of the work to be performed, including schedules for completion of tasks/subtasks, procedures for scheduling and cost control.</p>\n\n<ol>\n\t<li>\n\t<ol>\n\t\t<li><strong>Testing, Quality Assurance &amp; Change Management</strong></li>\n\t</ol>\n\t</li>\n\t<li><strong>Testing and UAT</strong></li>\n</ol>\n\n<p>The supplier should commit to submit Unit Test Plans, System Test Plans, Integration Test Plans, Load and Stress Test Plan. The Test Results should be submitted to COMESA as evidence of full-fledged testing carried out prior to UAT.</p>\n\n<p>The supplier should submit UAT test scripts to ensure that the UAT scenarios cater for all the requirements expressed by the users. A comprehensive user manual should be made available before the training.</p>\n\n<p>&nbsp;</p>\n\n<p>The UAT exercise should consist of different rounds of testing as follows:</p>\n\n<ol>\n\t<li>Round 1 should consist of executing all the test scenarios business flow wise and identify list of issues if any by the users</li>\n\t<li>Bidder should commit to ensure that issues identified in Round 1 are fully addressed to the satisfaction of the users prior to starting the next round (Round 2)</li>\n\t<li>Bidder should also commit to producing evidence that that non-regression testing has been performed prior to starting next round,</li>\n\t<li>Subsequent rounds are conducted until no further issues are identified.</li>\n</ol>\n\n<ol>\n\t<li><strong>Quality Assurance Plan</strong></li>\n</ol>\n\n<p>The bidder shall provide a proper Quality Assurance plan to ensure the success of project.&nbsp; The bidder should ensure that all work products are evaluated and that evidence is provided to the fact that:</p>\n\n<ol>\n\t<li>It conforms to specified requirements.</li>\n\t<li>It has been produced according to the project standards and processes.</li>\n</ol>\n\n<ol>\n\t<li><strong>Change Management </strong></li>\n</ol>\n\n<p>As the implementation and adoption of business process changes will be vital to the success of the project, the consultant should be able to explain and communicate business process changes and their associated requirements to individuals throughout the COMESA including to executive managers, division heads, subject matter experts, and end-users. The consultant shall provide guidance and mentor the project core team to successfully implement the overall business transformation and system changes for the COMESA.</p>\n\n<ol>\n\t<li>\n\t<ol>\n\t\t<li><strong>Project Timeline</strong></li>\n\t</ol>\n\t</li>\n</ol>\n\n<p>Based upon the proposed project approach and work plan, provide a Project Gantt chart detailing the project schedule, phase, task and subtask duration, proposed phasing for roll-out of proposed system and highlight key milestone dates that illustrates the duration of tasks listed in the scope of work and identifies results and deliverable milestones.</p>\n\n<ol>\n\t<li>\n\t<ol>\n\t\t<li><strong>Company Profile and Profile of Consultants</strong></li>\n\t</ol>\n\t</li>\n</ol>\n\n<p>A company profile of the Bidder as well as a list of staff that would be involved in the project and their respective qualifications and experience should be provided.</p>\n\n<p>In this respect, Bidders are required to submit information on reference sites and staff profiles as per format at Annex II</p>\n\n<p>COMESA shall be notified in writing of any change or replacement of staff being assigned on the project as per their response of the bidding document. Respective qualifications and experience of any new staff joining the implementation team should be provided. COMESA reserves the right to approve any such change.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li>\n\t<ol>\n\t\t<li><strong>Customer References</strong></li>\n\t</ol>\n\t</li>\n</ol>\n\n<p>To be eligible for this exercise, bidders should have at least three (3) reference sites where they have successfully implemented a similar project.</p>\n\n<ol>\n\t<li><strong>Annexes</strong></li>\n</ol>\n\n<p><strong>Annex 1: Team Composition Template</strong></p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td colspan=\"6\" style=\"vertical-align:top; width:467.5pt\">\n\t\t\t<p><strong>Table 1: Work Assignment and Manpower Input in Man Months</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td rowspan=\"2\" style=\"height:14.65pt; vertical-align:top; width:28.1pt\">\n\t\t\t<p><strong>SN</strong></p>\n\t\t\t</td>\n\t\t\t<td rowspan=\"2\" style=\"height:14.65pt; vertical-align:top; width:127.7pt\">\n\t\t\t<p><strong>Name of Expert</strong></p>\n\t\t\t</td>\n\t\t\t<td rowspan=\"2\" style=\"height:14.65pt; vertical-align:top; width:77.9pt\">\n\t\t\t<p><strong>Designation</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.65pt; vertical-align:top; width:233.8pt\">\n\t\t\t<p><strong>Manpower Input in Months</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:77.9pt\">\n\t\t\t<p><strong>Remote</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:77.95pt\">\n\t\t\t<p><strong>On-Site</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:77.95pt\">\n\t\t\t<p><strong>Total</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>John Doe</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Project Manager</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Jane Doe</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Solution Architect</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>0</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert III</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation III</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert IV</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation IV</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>5</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert V</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation V</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>5</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert VI</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation VI</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>7</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert VII</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation VII</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>8</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert VIII</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation VIII</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>5</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<p><strong>Annex 2: Individual Team Profiles&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></p>\n\n<table cellspacing=\"0\" style=\"width:493.3pt\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"background-color:#0070c0; height:21.95pt; width:493.3pt\">\n\t\t\t<p><strong>Curriculum Vitae: Expert 1</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Role in the Project</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>Role X</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Name of Expert</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>Expert 1</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Date of Birth</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>Dd/mm/yyyy</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Nationality</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>XXXX</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"background-color:#5b9bd5; height:14.6pt; width:493.3pt\">\n\t\t\t<p><strong>Education</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p><strong>No.</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p><strong>Degree</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p><strong>College</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p><strong>Year</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p>Bacheleor of Science XXX</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p>College Name</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p>2002</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p>Master of Science XXX</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p>College Name</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p>2010</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"background-color:#5b9bd5; height:14.6pt; width:493.3pt\">\n\t\t\t<p><strong>Professional Certifications</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p><strong>No.</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p><strong>Certification </strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p><strong>Body and Number</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p><strong>Status</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p>Certified XXX</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p>Body X Certificate #</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p>Active</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p>Certified XXX</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p>Body X Certificate #</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p>Expired</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"height:14.6pt; vertical-align:top; width:493.3pt\">\n\t\t\t<p><strong>Expert Profile Summary</strong></p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"background-color:#5b9bd5; height:14.6pt; width:493.3pt\">\n\t\t\t<p><strong>Work Experience</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:33.25pt\">\n\t\t\t<p><strong>No</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:100.85pt\">\n\t\t\t<p><strong>Employer</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:101.75pt\">\n\t\t\t<p><strong>From</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:128.6pt\">\n\t\t\t<p><strong>To</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:128.7pt\">\n\t\t\t<p><strong>Designation</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:33.25pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:100.85pt\">\n\t\t\t<p>Employer X</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:101.75pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:128.6pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:128.7pt\">\n\t\t\t<p>Designation x</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:33.25pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:100.85pt\">\n\t\t\t<p>Employer X</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:101.75pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:128.6pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:128.7pt\">\n\t\t\t<p>Designation x</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:33.25pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:100.85pt\">\n\t\t\t<p>Employer X</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:101.75pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:128.6pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:128.7pt\">\n\t\t\t<p>Designation x</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"height:14.6pt; vertical-align:top; width:493.3pt\">\n\t\t\t<p><strong>Project Experience Related to Current Assignment</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Project Client</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>Client Name</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"height:14.6pt; vertical-align:top; width:493.3pt\">\n\t\t\t<p><strong>Project Summary</strong></p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"height:14.6pt; vertical-align:top; width:493.3pt\">\n\t\t\t<p><strong>Responsibilities in the project</strong></p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Technologies Used</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>Technology 1, Technology 2, Technology N</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:33.25pt\">\n\t\t\t<p><strong>Sign</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:202.6pt\">\n\t\t\t<p>Expert Signature</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:128.6pt\">\n\t\t\t<p><strong>Date</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:128.7pt\">\n\t\t\t<p>00/00/00</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>"},{"id":"OP00280715","notice_type":"Request for Expression of Interest","noticedate":"21-Mar-2024","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2024-04-19T00:00:00Z","submission_deadline_time":"10:00","project_ctry_name":"Eastern and Southern Africa","project_id":"P171967","project_name":"Regional Infrastructure Finance Facility (RIFF) Project","bid_reference_no":"ZM-COMESA -394071-CS-LCS","bid_description":"Planning and Budgeting System","procurement_group":"CS","procurement_method_code":"LCS","procurement_method_name":"Least Cost Selection","contact_address":"Ben Bella Road, P. O. Box 30051, Lusaka","contact_ctry_name":"Zambia","contact_email":"jmutale@comesa.int","contact_name":"Mohamed Kheir  Elginaid","contact_organization":"COMESA  SECRETARIAT","contact_phone_no":"+260979413591","submission_date":"2024-03-21T00:00:00Z","notice_text":"<p><strong>COMMON MARKET FOR EASTERN AND</strong></p>\n\n<p>SOUTHERN AFRICA</p>\n\n<p>&nbsp;</p>\n\n<table style=\"width:100%\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t<p><strong>السوق المشتركة للشرق والجنوب الأفريقى</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<table style=\"width:100%\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td>\n\t\t\t<p>MARCHE COMMUN</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p><strong>REQUEST FOR EXPRESSION OF INTEREST</strong></p>\n\n<p><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; (FIRM SELECTION)</strong></p>\n\n<p><strong>NAME OF PROJECT</strong><strong>:</strong><strong> REGIONAL INFRASTRUCTURE FINANCE FACILITY &nbsp;&nbsp;</strong></p>\n\n<p><strong>&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;(RIFF) PROJECT</strong></p>\n\n<p><strong>GRANT NO: D6780-3A</strong></p>\n\n<p><strong>ASSIGNMENT TITLE: PROCUREMENT OF A PLANNING &amp; BUDGETING SYSTEM </strong></p>\n\n<p><strong>ISD No. &nbsp;REFERENCE No. ZM-COMESA -394071-CS-LCS</strong></p>\n\n<p><strong>ISSUED ON</strong><strong> : 21&nbsp; MARCH 2024</strong></p>\n\n<p>The Common Market for Eastern and Southern Africa (COMESA) received a grant from the World Bank towards the implementation of the Regional Infrastructure Finance Facility project and intends to apply a portion of the proceeds of this grant to eligible payments under the contract&nbsp; for the procurement of&nbsp; a planning&nbsp; and budgeting system.</p>\n\n<p>The Common Market for Eastern and Southern Africa (COMESA) is a regional grouping of 21 African States which have agreed to promote regional integration through trade development and transport facilitation. COMESA&#39;s objectives include sustainable economic development through economic and social progress in all Member States through increased co-operation and integration in all fields of development particularly in Trade, Customs and Monetary Affairs, Transport, Communication and Information Technology, Industry and Agriculture, Energy, Environment and Natural Resources including Gender and Social Development. The Secretariat is based in Lusaka, Zambia.</p>\n\n<p>COMESA Secretariat prepares and submits an annual work programme and budget for&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; consideration and approval of the COMESA Council of Ministers. The annual budget incorporates the approved Member States contributions and grants for implementation of the annual work programme and is analyzed based on various cost centers. The work programme incorporates the activities, budget, expected results and timeline for a particular focus area. Each division and unit are required to prepare and submit a costed work programme in line with its mandate, following which the work programmes and budget proposals are consolidated.</p>\n\n<p>The current Planning and Budgeting process at COMESA is manual. Ms-Excel templates are provided to programme and budget holders to capture planning and budgeting information, which are then submitted to Budget and Finance Division for rationalization and consolidation.</p>\n\n<p>The COMESA wish to procure a digital Planning and Budgeting system to digitize the current&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; manual preparation and consolidation of the work programme and budget by various Units and Divisions of the Secretariat</p>\n\n<p>It is expected that a digital Planning and Budgeting system at COMESA&nbsp; Secretariat&nbsp; will resolve the following:</p>\n\n<ol>\n\t<li><strong>Processes:</strong> Manual processes should be automated to achieve effectiveness and efficiency</li>\n\t<li><strong>Accessibility:</strong> Staff should be able to access the planning and budgeting system anytime and from anywhere.</li>\n\t<li><strong>Integration:</strong> The application should be able to fully integrate with current and future relevant application systems.</li>\n\t<li><strong>Data Integrity and Security:</strong>&nbsp; Data Integrity and Security should be enhanced through proper access controls and other electronic means. The manual system does not adequately protect information assets.&nbsp;&nbsp;</li>\n\t<li><strong>Scalability:</strong> All applications/systems at COMESA should be able to accommodate new features/modules to meet the changing organization needs</li>\n\t<li><strong>Currency:</strong> the system shall support multi-currency budgeting and reporting. It should be able to provide consolidated reports in the base currency.</li>\n</ol>\n\n<p>vii<strong>&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reports:</strong> Current manual system does not address all stakeholders reporting needs.</p>\n\n<p>&nbsp;</p>\n\n<p><strong>The detailed Terms of Reference (TOR) for the assignment are attached to this request for Expressions of Interest (EOI).</strong></p>\n\n<p>The Common Market for Eastern and Southern Africa now invites eligible consultants (firms) to indicate their interest in providing these services. Interested consultants must provide information indicating that they are qualified to perform the services (brochures, description of similar assignments, core business and not less than 10 years in business, experience in similar conditions, relevant experience, technical and managerial capability of the firm, etc). Consultants may constitute joint ventures to enhance their chances of qualification. &nbsp;In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.</p>\n\n<p>The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank&rsquo;s &ldquo;Procurement Regulations for IPF Borrowers&rdquo; &nbsp;November &nbsp;2020 setting forth the World Bank&rsquo;s policy on conflict of interest.</p>\n\n<p><strong>&nbsp;SUBMISSION</strong></p>\n\n<p>Expressions of interest must be submitted &nbsp;in written&nbsp; to the following email address;</p>\n\n<p>Tenders@comesa.int copy procurement@comesa.int</p>\n\n<p><strong>ASSIGNMENT TITLE:</strong><strong>PROCUREMENT OF A PLANNING &amp; BUDGETING SYSTEM </strong></p>\n\n<p><strong>REFERENCE No.</strong><strong> ZM-COMESA -394071-CS-LCS</strong></p>\n\n<p>ATT:THE&nbsp;HEAD&nbsp;OF&nbsp;PROCUREMENT,COMESA&nbsp;SECRETARIAT,BEN&nbsp;BELLA ROAD,LUSAKA, ZAMBIA</p>\n\n<p>&nbsp;&nbsp;<strong>&nbsp;CLOSING DATE FOR SUBMISSION</strong></p>\n\n<p>The Closing date for receipt of Expression of Interest is &nbsp;19th April 2024 <strong><em>at 10:00 hours&nbsp; Central Africa Time (CAT) </em></strong></p>\n\n<p>Further information can be obtained at the address below during office hours, &nbsp;09 00 - &nbsp;1700hours Central Africa Time (CAT) &nbsp;to the following address.</p>\n\n<p>COMESA Secretariat,Ben Bella Road&nbsp; Lusaka, Zambia</p>\n\n<p>Email address:&nbsp; Procurement comesa.int.</p>\n\n<p><strong>NB: Physical submission of EOIs shall &nbsp;not be accepted.</strong></p>\n\n<p><strong>ATTACHMENT 1: TERMS OF REFERENCE</strong></p>\n\n<ol>\n\t<li><strong>Background</strong></li>\n</ol>\n\n<p>The Common Market for Eastern and Southern Africa (COMESA) is a regional grouping of 21 African States which have agreed to promote regional integration through trade development and transport facilitation. COMESA&#39;s objectives include sustainable economic development through economic and social progress in all Member States through increased co-operation and integration in all fields of development particularly in Trade, Customs and Monetary Affairs, Transport, Communication and Information Technology, Industry and Agriculture, Energy, Environment and Natural Resources including Gender and Social Development. The Secretariat is based in Lusaka, Zambia.</p>\n\n<p>COMESA Secretariat prepares and submits an annual work programme and budget for&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; consideration and approval of the COMESA Council of Ministers. The annual budget incorporates the &nbsp;&nbsp;approved Member States contributions and grants for implementation of the annual work programme and is analyzed based on various cost centres. The work programme incorporates the activities, budget, expected results and timeline for a particular focus area. Each division and unit are required to prepare and submit a costed work programme in line with its mandate, following which the work programmes and budget proposals are consolidated.</p>\n\n<p>The current Planning and Budgeting process at COMESA is manual. Ms Excel templates are provided to programme and budget holders to capture planning and budgeting information, which are then submitted to Budget and Finance Division for rationalization and consolidation.</p>\n\n<p>The COMESA wish to procure a digital Planning and Budgeting system to digitize the current&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; manual preparation and consolidation of the work programme and budget by various Units and Divisions of the Secretariat</p>\n\n<p>It is expected that a digital Planning and Budgeting system at COMESA &nbsp;Secretariat &nbsp;will resolve the following:</p>\n\n<ul>\n\t<li><strong>Processes:</strong> Manual processes should be automated to achieve effectiveness and efficiency</li>\n\t<li><strong>Accessibility:</strong> Staff should be able to access the planning and budgeting system anytime and from anywhere.</li>\n\t<li><strong>Integration:</strong> The application should be able to fully integrate with current and future relevant application systems.</li>\n\t<li><strong>Data Integrity and Security:</strong>&nbsp; Data Integrity and Security should be enhanced through proper access controls and other electronic means. The manual system does not adequately protect information assets.&nbsp;&nbsp;</li>\n\t<li><strong>Scalability:</strong> All applications/systems at COMESA should be able to accommodate new features/modules to meet the changing organization needs</li>\n\t<li><strong>Currency:</strong> the system shall support multi-currency budgeting and reporting. It should be able to provide consolidated reports in the base currency.</li>\n</ul>\n\n<ul>\n\t<li><strong>Reports:</strong> Current manual system does not address all stakeholders reporting needs.</li>\n</ul>\n\n<ol>\n\t<li><strong>Objectives of the System</strong></li>\n</ol>\n\n<p>The main objectives of the project are to:</p>\n\n<ul>\n\t<li>To implement an integrated planning and budgeting system to automate and optimize planning and budgeting processes.</li>\n\t<li>To improve data visibility, accuracy, and accessibility for all stakeholders.</li>\n\t<li>To enhance decision-making capabilities through the availability of real-time Planning and Budgeting analytics and reporting.</li>\n\t<li>To increase stakeholders&rsquo; satisfaction and engagement through self-service functionalities and improved communication channels.</li>\n\t<li>To ensure compliance with relevant organizational policies.</li>\n\t<li>To enhance efficiency and reduce back-office interventions thus increasing COMESA&rsquo;s performance and reducing costs.</li>\n\t<li>To facilitate remote work ensuring system accessibility at anytime and anywhere.&nbsp; In addition, all relevant stakeholders should be able to access planning and budgeting information via a friendly self-service portal.&nbsp;</li>\n\t<li>To fortify security measures, ensuring the confidential&nbsp;protection and control of planning &amp; budgeting data and information consistently</li>\n</ul>\n\n<ol>\n\t<li><strong>Scope of Work</strong></li>\n</ol>\n\n<p>The scope of work of the project is as follows:</p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li><strong>Design, Development, and Implementation of a new Planning and Budgeting System</strong><strong>:</strong> The vendor is expected to design, develop, and implement a comprehensive suite of tools for the management of Planning and Budgeting activities, including reporting functionalities.</li>\n\t<li><strong>Integration:</strong> The application should be fully integrated with the Sun Accounting System version 6.4, Monitoring &amp; Evaluation System, E-Procurement system, Human Resource Management System, Document Management System, workflow management system any future application systems developed by COMESA.</li>\n\t<li><strong>Migration of Data:</strong> The vendor should provide an effective and efficient data migration approach of all existing data from the current manual system to the configured environment. The successful vendor will be expected to provide full support to the COMESA during the data migration phases, including the identification and resolution of data quality issues.</li>\n\t<li><strong>Training &amp; Knowledge Transfer:</strong> The vendor shall provide a detailed training and change management plan to ensure proper knowledge transfer to the business users as well as the IT Administrators. The vendor shall provide specific training programme for:\n\t<ul>\n\t\t<li>Business users to continue operational responsibility for the delivered solution.</li>\n\t\t<li>IT staff to enable first line support to users and for the proper administration of the delivered solution.</li>\n\t\t<li>Business users and IT staff to create and eventually customize reports/dashboards using the proposed reporting tools.</li>\n\t\t<li>Business users and IT staff who perform basic administration tasks like creating users, assign roles to users and de-activate users.</li>\n\t\t<li>Business users to adopt operational changes that may arise due to the implementation of the new system for seamless uptake.</li>\n\t</ul>\n\t</li>\n\t<li><strong>Documentation:</strong> The successful vendor will be required to provide a comprehensive set of documentation regarding the application system including the solution blueprint, system manual, installation manual and user manual.</li>\n\t<li><strong>Post implementation support:</strong> The Vendor should provide a minimum of three (3) months on-site post implementation support after successful Go-Live of the system.</li>\n\t<li><strong>Warranty:</strong> The warranty period should be for a period of 12 months, effective immediately after the expiry of the on-site post implementation support period. The warranty shall cover all configurations and functions as stated in the scope of work for corrective maintenance.</li>\n\t<li><strong>Support and Maintenance after warranty period:</strong> The vendor shall submit their support and maintenance costs related to support over the next two (2) years after the warranty period, based on an agreed Service Level Agreement (SLA) (8x5). The support shall cover among others: troubleshooting/bug fixing, patch management, fine-tuning and health checks. The vendor should also provide the response time to blocking/non-blocking issues as well as their rates on an hourly basis for any intervention that is not covered under SLA. COMESA reserves the right to proceed with award and renewal of the Maintenance agreement.</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Functional Requirements</strong></li>\n</ol>\n\n<p>An Integrated Planning &amp; Budgeting Application software should provide the COMESA Secretariat with a single window platform and a repository for an up-to-date consolidated version of information concerning organisation performance. It will give all users an access to planning &amp; budgeting information and enhance the budget performance reporting. It is expected to significantly improve the way of managing planning and budgeting, sharing of information to different stakeholders, automated budget performance reporting, and statistical data within a secured environment.</p>\n\n<p>The proposed system architecture for an integrated Planning and Budgeting system is as below:</p>\n\n<p>The software will comprise of the following modules:</p>\n\n<ul>\n\t<li><strong>Informative Portal</strong></li>\n</ul>\n\n<p>The informative portal will be accessible to COMESA staff and other stakeholders and will be a single source of information for all COMESA internal policies, guidelines, procedures and processes with regard to planning, budgeting, procurement, monitoring and evaluation. Staff will be able to access information for current and past years. The informative portal should include Online Helpdesk/ Customer Support facilities like Chatbots (AI features) for Frequently Asked Question (FAQ).</p>\n\n<ul>\n\t<li><strong>Core Planning and Budgeting Software</strong></li>\n</ul>\n\n<p>The core Planning and Budgeting software will cater for the following activities:</p>\n\n<ul>\n\t<li>Divisions and Units &ndash; Identify and plan activities that will be undertaken each year based on the Medium strategic plan, past performance, Council decisions and emerging economic trends.</li>\n\t<li>Strategic Planning &ndash; aligns Divisional and Unit work plans to the approved medium term strategic plan, Council decisions, emerging economic trends, Monitoring and Evaluation Indicators.</li>\n\t<li>Assistant Secretary General (Programme) &ndash; to validate the activities and programmes and to recommend for costing. During work programme implementation, approve quarterly and individual aide memoires.</li>\n\t<li>Budget and Finance &ndash; undertake costing and rationalization of the planned activities and programmes on the basis of actual pricing standard costing rates and budget ceiling as provided by council and/or guided by organization. During budget implementation, recommend for approval of budgets at activity level and also recommend for approval quarterly and individual aide memoires for Units and Divisions.</li>\n\t<li>Assistant Secretary General (Admin &amp; Finance) - to review and recommends approval of the budget. During budget implementation, approve budgets at activity level quarterly and individual aide memoires for Units and Divisions under supervision.</li>\n\t<li>Secretary General &ndash; reviews and approves the organization wide work programme and budget for submission to Council upon the recommendations of the Assistant Secretary General (Admin &amp; Finance). During work programme implementation, approve quarterly and individual aide memoires for Units and Divisions under supervision.</li>\n\t<li>Council &ndash; Approves the organization wide work programme and budget after the review and recommendation of the Audit and Budget Committee, Administrative and Budgetary Committee and the Inter-Governmental Committee.</li>\n</ul>\n\n<p>The system should internal stakeholders namely &nbsp;authorized users from &nbsp;Divisions/Units and executive management &nbsp;&nbsp;&nbsp;to undertake the above outlined tasks in a consistent and standardized manner while accommodating the following limitations:</p>\n\n<ul>\n\t<li>Member States annual contributions: year-on-year increase is capped at 5%; and</li>\n\t<li>Cooperating Partner contributions are set within the agreements with COMESA.</li>\n</ul>\n\n<p>During budget implementation the system should allow budget reallocation, &nbsp;reassignment based on the organisation requirements and also allow budget rollover for extra budgetary resources and budget savings for member states. Provision should be given for budgeting and reporting on in kind contribution.</p>\n\n<p>The system should include a module that will capture staff budget for consolidation in the overall budget.</p>\n\n<ul>\n\t<li><strong>Workflow</strong></li>\n</ul>\n\n<p>The automated workflow will allow COMESA users to have a single view of planning and budgeting. Assignment of tasks will be automated to streamline processes. The system will also automatically generate mails to convey the assigner and assignee of the assignment operation.</p>\n\n<ul>\n\t<li><strong>Integration</strong></li>\n</ul>\n\n<ul>\n\t<li><strong>Integration with sun accounting system</strong></li>\n</ul>\n\n<p>The financial management of the Secretariat is undertaken through the sun accounting system version 6.4. The planning and budgeting system should therefore integrate with the accounting system for mining of expenditures for reporting of budget performance and controlling budget spent as per the approved budget items.</p>\n\n<ul>\n\t<li><strong>Integration with the Monitoring and Evaluation System</strong></li>\n</ul>\n\n<p>The Planning and Budgeting System&nbsp; should be&nbsp; integrated with the Monitoring and Evaluation System which will assist in the implementation of&nbsp; the annual work programme.</p>\n\n<ul>\n\t<li><strong>Integration with the Document Management System</strong></li>\n</ul>\n\n<p>The system will be integrated with the Document Management System for the tracking and approvals of documents related to planning and budgeting.</p>\n\n<ul>\n\t<li><strong>Integration with E-Signature</strong></li>\n</ul>\n\n<p>The system will be integrated E-Signature for the signature of documents related to planning and budgeting.</p>\n\n<ul>\n\t<li>\n\t<ul>\n\t\t<li><strong>Integration of Procurement</strong></li>\n\t</ul>\n\t</li>\n</ul>\n\n<p>The system shall automatically generate the annual procurement plan and update the E- Procurement system.</p>\n\n<ul>\n\t<li>\n\t<ul>\n\t\t<li><strong>Integration with HR System</strong></li>\n\t</ul>\n\t</li>\n</ul>\n\n<p>The system shall be integrated with the HR system to provide up-to-date employee management information.</p>\n\n<ul>\n\t<li><strong>Reports and Business Intelligence </strong></li>\n</ul>\n\n<p>The planning and budgeting system should be integrated with a flexible management reporting tool with data extraction in various formats such as MS Word, PDF or MS Excel and includes drilling capabilities. It should include interactive dashboards and highly formatted reporting. Users should be able to design their own reports and generate them in a wide range of formats including listing, charts, and pivot tables.&nbsp; Users should be able to access data at different levels of granularity in a single report itself.</p>\n\n<p>The objective of the Business Intelligence module is to facilitate decision-making by the Head of the Division and Executive Management.</p>\n\n<ol>\n\t<li><strong>Non-functional Requirements</strong></li>\n</ol>\n\n<p>The non-functional requirements for the Planning and Budgeting system are as follows:</p>\n\n<ul>\n\t<li><strong>User interface </strong></li>\n</ul>\n\n<p>The user interface is key to application usability. The System should include content presentation, application navigation, and user assistance.</p>\n\n<ul>\n\t<li><strong>Role-based User Groups</strong></li>\n</ul>\n\n<p>The system must provide users with screens focusing on their roles (minimizing clutter).</p>\n\n<ul>\n\t<li><strong>Dynamic content presentation</strong></li>\n</ul>\n\n<p>Users should be provided with in data presentation. The system should allow users to select appropriate settings and property values on display options that fits their preferences, e.g., choice of whether data appears in a grid, a chart, or a grid/chart combination.</p>\n\n<ul>\n\t<li><strong>User assistance</strong></li>\n</ul>\n\n<p>The system should provide online help that includes comprehensive instructions on using each feature. The users should be provided with default mechanisms for accessing help pages e.g., by clicking the question mark icon across all the screens or a distinct menu Help &gt; Help... menu option in the menu bar. A link to a comprehensive help resource should be provided in various formats e.g., Wiki, PDF etc.</p>\n\n<ul>\n\t<li><strong>User navigation</strong></li>\n</ul>\n\n<p>The system should provide a simple traceable navigation of the entire system with options clearly showing the users where they are and how they can navigate away from the current screens and consequences of doing so.</p>\n\n<ul>\n\t<li><strong>Saving users&rsquo; work</strong></li>\n</ul>\n\n<p>The system should provide users performing data manipulation tasks to save their work at a certain point or make a particular view of the data available to other users.</p>\n\n<ul>\n\t<li><strong>Branding guide</strong></li>\n</ul>\n\n<p>The system interface design will adhere to the COMESA branding guide which shall be provided.</p>\n\n<ul>\n\t<li><strong>Hardware Requirements</strong></li>\n</ul>\n\n<p>The supplier shall provide the hardware appropriate for the proper running of the application.</p>\n\n<ul>\n\t<li><strong>Hardware interface requirements</strong></li>\n</ul>\n\n<p>All server-side components must execute on server-class computers. All client-side components must execute on workstation-class and personal-class computers.</p>\n\n<ul>\n\t<li><strong>Communication interface requirements</strong></li>\n</ul>\n\n<ul>\n\t<li><strong>Web browser:</strong> The system must provide an option to be accessed via the internet using the latest browsers e.g., Chrome, Edge, Mozilla, Safari with backward compatibility support to 2 versions of the browsers.</li>\n</ul>\n\n<p>Note: in a scenario where the system uses third party plugins to run, this must be stated in advance for information security tests and clearance.</p>\n\n<ul>\n\t<li><strong>Communication standards and Network server communications protocols: </strong>All communications between the server components and user interactions must be encrypted to safeguard user and data privacy. Only secure protocols shall be permitted e.g., HTTPS, FTPS with appropriate authentication and authorization mechanisms.</li>\n\t<li><strong>Electronic forms: </strong>the system must provide interfaces using electronic forms either on the browser or client application. The forms must be secured.</li>\n\t<li><strong>Data transfer rates: </strong>The system must provide appropriate data transfer rates that shall be agreed upon meeting performance requirements.</li>\n\t<li><strong>E-mail: </strong>the system must provide communication mechanisms with various stakeholders or user groups within the system. This can be achieved via forms that create support tickets or defined emails on the COMESA (comesa.int) domain.</li>\n</ul>\n\n<ul>\n\t<li><strong>Communication security or encryption</strong></li>\n</ul>\n\n<p>End to end encryption must be provided in all the interactions in the system e.g., chat facilities, web browsers, mobile apps etc.</p>\n\n<ul>\n\t<li><strong>Performance</strong></li>\n</ul>\n\n<p>The system should be responsive and perform efficiently, even with many users and data. It should have acceptable response times for tasks such as employee data retrieval, report generation, and system updates. System performance is the most important quality in non-functional requirements and affects almost all the other preceding ones. A stress test is to be performed by the vendor once the system is commissioned.</p>\n\n<ul>\n\t<li><strong>Availability</strong></li>\n</ul>\n\n<p>The system should be designed to minimize downtime through robust error handling, fault tolerance, and backup and recovery mechanisms. It should also have appropriate monitoring and alerting capabilities to identify and address potential issues proactively.</p>\n\n<ul>\n\t<li><strong>Recoverability</strong></li>\n</ul>\n\n<p>The system should be designed to recover quickly from a crash or a failure in the system and return to full operation.</p>\n\n<ul>\n\t<li><strong>Security</strong></li>\n</ul>\n\n<p>The system shall provide security measures based on best practices and international standards. Some security features may include encryption of data on database and web services, implementation using HTTPS, only authorized users are able to access the system via an authentication mechanism and Role based access.</p>\n\n<ul>\n\t<li><strong>Interoperability</strong></li>\n</ul>\n\n<p>All system components must follow a common and standard set of exchange formats to exchange data.</p>\n\n<ul>\n\t<li><strong>Scalability </strong></li>\n</ul>\n\n<p>The design should be scalable to provide for future business needs.</p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li><strong>Seamless Integration</strong></li>\n</ul>\n\n<p>The system should also be able to integrate with other systems such as Sun Financial system, M&amp; E system, document management systems, workflow and Business Intelligence. It should provide standardized interfaces (APIs) or support industry-standard integration protocols to facilitate data exchange and interoperability.</p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li><strong>Compliance</strong></li>\n</ul>\n\n<p>The system should adhere to relevant legal and regulatory requirements, such as data protection and privacy regulations (e.g., GDPR) and employment law. It should support features and controls to ensure compliance, such as data retention policies, audit trails, and consent management.</p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li><strong>&nbsp;Mobile Compatibility </strong></li>\n</ul>\n\n<p>The system should be accessible and functional on mobile devices, allowing users to perform essential tasks on smartphones or tablets. The user interface should be responsive and optimized for mobile screens, enabling employees and managers to access information on the go.</p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li><strong>Technology </strong></li>\n</ul>\n\n<p>The system shall be developed/customize on the latest version of technology stack. The supplier shall provide the system architecture and development platform of the proposed solution.</p>\n\n<ol>\n\t<li><strong>Project Team</strong></li>\n</ol>\n\n<p>A project committee will be setup to provide governance, oversight, and strategic guidance for the project. The committee serves as a central decision-making body, ensuring that the project aligns with the overall goals and objectives of the organization. The project committee will comprise of the following members:</p>\n\n<ul>\n\t<li>Director - Budget and Finance</li>\n\t<li>Director &ndash; Human Resource and Administration</li>\n\t<li>Director - Information Communications Technology (ICT)</li>\n\t<li>Project Manager</li>\n\t<li>Finance Officer</li>\n\t<li>Head of M&amp;E</li>\n\t<li>Head of Strategic Planning</li>\n\t<li>Organisational Development Expert</li>\n\t<li>Functional Leads (Planning and Budgeting)</li>\n\t<li>Planning and Budgeting Implementation Consultants</li>\n\t<li>End-users representatives from various departments</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Timeline</strong></li>\n</ol>\n\n<p><strong>The Planning &amp; Budgeting system implementation project is anticipated to span for 18 months after the vendor selection and contract negotiation, which will cover a period of 3 months. The actual Project implementation timelines are as follows: </strong></p>\n\n<p>&nbsp;</p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"background-color:#d0cece; width:31.5pt\">\n\t\t\t<p><strong>SN</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:#d0cece; width:223.8pt\">\n\t\t\t<p><strong>Activity</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:#d0cece; width:149.7pt\">\n\t\t\t<p><strong>Timeline</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:31.5pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:223.8pt\">\n\t\t\t<p>Planning and requirements gathering</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:149.7pt\">\n\t\t\t<p>01/06/2024 to 15/07/2024</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:31.5pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:223.8pt\">\n\t\t\t<p>System customization and configuration</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:149.7pt\">\n\t\t\t<p>16/07/2024 to 31/10/2024</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:31.5pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:223.8pt\">\n\t\t\t<p>Data migration and testing</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:149.7pt\">\n\t\t\t<p>01/11/2024 to 13/12/2024</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:31.5pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:223.8pt\">\n\t\t\t<p>Training and user acceptance testing</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:149.7pt\">\n\t\t\t<p>01/03/2025 to 31/05/2025</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:31.5pt\">\n\t\t\t<p>5</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:223.8pt\">\n\t\t\t<p>Rollout and post-implementation support</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:149.7pt\">\n\t\t\t<p>01/06/2025 to 20/09/2025</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Implementation Plan</strong></li>\n</ol>\n\n<p>The vendor shall provide a project Grant chart detailing the project schedule, phase, task and subtask duration, proposed phasing for roll-out of proposed system and highlight key milestone dates that illustrates the duration of tasks listed in the scope of work and identifies results and deliverable milestone. The proposed Grant chart should be based upon the proposed project approach and timeline.</p>\n\n<ol>\n\t<li><strong>Project Approach, Methodology and Governance</strong></li>\n</ol>\n\n<p>The vendor is expected to describe how the firm intends to manage all aspects of the work to be performed, including schedules for completion of tasks/subtasks, procedures for scheduling and cost control.</p>\n\n<p><strong>9.1 Testing and UAT</strong></p>\n\n<p>The vendor should commit to submit Unit Test Plans, System Test Plans, Integration Test Plans, Load and Stress Test Plan. The Test Results should be submitted to COMESA as evidence of full-fledged testing carried out prior to UAT.</p>\n\n<p>The vendor should submit UAT test scripts to ensure that the UAT scenarios cater for all the requirements expressed by the users. A comprehensive user manual should be made available before the training.</p>\n\n<p>The UAT exercise should consist of different rounds of testing as follows:</p>\n\n<ol>\n\t<li>Round 1 should consist of executing all the test scenarios business flow wise and identifying list of issues if any by the users;</li>\n\t<li>Vendor should commit to ensure that issues identified in Round 1 are fully addressed to the satisfaction of the users prior to starting the next round (Round 2);</li>\n\t<li>Vendor should also commit to producing evidence that that non-regression testing has been performed prior to starting next round and</li>\n\t<li>Subsequent rounds are conducted until no further issues are identified.</li>\n</ol>\n\n<p><strong>9.2 Quality Assurance Plan</strong></p>\n\n<p>The vendor shall provide a proper Quality Assurance plan to ensure the success of the project.&nbsp; The vendor should ensure that all work products are evaluated, and that evidence is provided to the fact that:</p>\n\n<ol>\n\t<li>It conforms to specified requirements.</li>\n\t<li>It has been produced according to the project standards and processes.</li>\n</ol>\n\n<ol>\n\t<li><strong>Change Management </strong></li>\n</ol>\n\n<p>Change management strategies will be employed to ensure smooth transition and adoption of the new Planning &amp; Budgeting system. As the implementation and adoption of business process changes will be vital to the success of the project, the consultant should be able to explain and communicate business process changes and their associated requirements to individuals throughout the COMESA including to executive managers, division heads, subject matter experts, and end-users. The consultant shall provide guidance and mentor the project core team to successfully implement the overall business transformation and system changes for the COMESA. The change management plan will include amongst others:</p>\n\n<ul>\n\t<li>Communication plan (regular updates, town hall meetings, FAQ);</li>\n\t<li>Change impact assessment and Resistance management;</li>\n\t<li>Training and Development plan for staffs affected by the change;</li>\n\t<li>Feedback mechanisms, and</li>\n\t<li>Contingency plan.</li>\n</ul>\n\n<ol>\n\t<li><strong>Project Deliverables</strong></li>\n</ol>\n\n<p>The following mandatory deliverables should be provided:</p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p><strong>SN</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p><strong>Deliverable</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p><strong>Details</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>1.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>Project Management Plan and Project Documents</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>The project management plan shall cover the following aspects:</p>\n\n\t\t\t<ol>\n\t\t\t\t<li>Project approach and organization</li>\n\t\t\t\t<li>Requirement Management</li>\n\t\t\t\t<li>Scope Management</li>\n\t\t\t\t<li>Schedule Management</li>\n\t\t\t\t<li>Deliverable Plan</li>\n\t\t\t\t<li>Configuration management</li>\n\t\t\t\t<li>Quality Management</li>\n\t\t\t\t<li>Risk Management</li>\n\t\t\t\t<li>Change management, communication, and training plan</li>\n\t\t\t\t<li>Go-Live Plan</li>\n\t\t\t\t<li>Warranty service plan</li>\n\t\t\t</ol>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>The vendor shall update the project plan at the end of each project phases. Furthermore, the vendor is expected to provide regular weekly progress reports or as specified by COMESA project steering committee.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>2.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>Solution Blueprint</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>The solution blueprint shall cover all the functional, technical, migration and security requirements as well as the system architecture of the proposed solution.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>3.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>Training</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>Training for business users as well as Administration training for IT department and IT Auditor. A comprehensive user manuals and Administrator manual for each module configured shall be delivered.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>4.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>User Acceptance Test Document</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>Vendor should submit the UAT test scripts and ensure that all the UAT scenarios are catered for the requirements expressed by the users. The UAT exercise should consist of different rounds of testing. The vendor should ensure that a full-fledged testing has been carried out prior to UAT.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>5.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>A fully operational and bug free efficient system as per requirement</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>The vendor shall provide a fully operational and bug free system prior to Go-Live. The following will have to be addressed to the satisfaction of the users prior to Go-Live of the system:</p>\n\n\t\t\t<ol>\n\t\t\t\t<li>All requirements of the users (including IT Security requirements) have been catered for in the Application Software.</li>\n\t\t\t\t<li>All identified scenarios are fully and comprehensively tested during each round of UAT.</li>\n\t\t\t\t<li>All bugs identified during UAT have been dealt with.</li>\n\t\t\t\t<li>Trainings on System Administration and Application Software have been delivered.</li>\n\t\t\t\t<li>All documentations are provided</li>\n\t\t\t</ol>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:82.2pt; vertical-align:top; width:42.3pt\">\n\t\t\t<p>6.</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:82.2pt; vertical-align:top; width:127.55pt\">\n\t\t\t<p>Commissioning report</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:82.2pt; vertical-align:top; width:297.65pt\">\n\t\t\t<p>The commissioning report shall include among others:</p>\n\n\t\t\t<ol>\n\t\t\t\t<li>The level of customization for each module configured.</li>\n\t\t\t\t<li>System setup document</li>\n\t\t\t\t<li>Security Policies</li>\n\t\t\t</ol>\n\n\t\t\t<p>The sign-off shall be done at the end of the operational acceptance.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:42.3pt\">\n\t\t\t<p>6.</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.55pt\">\n\t\t\t<p>Warranty Plan</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:297.65pt\">\n\t\t\t<p>The vendor shall provide all the terms and condition of the warranty.</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:71.95pt; vertical-align:top; width:42.3pt\">\n\t\t\t<p>7.</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:71.95pt; vertical-align:top; width:127.55pt\">\n\t\t\t<p>Support Agreement</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:71.95pt; vertical-align:top; width:297.65pt\">\n\t\t\t<p>The vendor shall provide all the terms and condition of the support. Furthermore, the vendor should provide a monthly progress report on maintenance &amp; support activities and a periodic SLA performance report.</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Training, Knowledge transfer and Support</strong></li>\n</ol>\n\n<p>Comprehensive training will be provided to end-users and administrators to ensure proper knowledge transfer and proficiency in using the Planning &amp; Budgeting system. The training programme shall be designed for:</p>\n\n<ul>\n\t<li>Business users to continue operational responsibility for the delivered solution.</li>\n\t<li>IT staff to enable first line support to users and for the proper administration of the delivered solution.</li>\n\t<li>Business users and IT staff create and eventually customize reports/dashboards using the proposed reporting tools.</li>\n\t<li>Business users and IT staff perform basic administration tasks like create users, assign roles to users and de-activate users.</li>\n\t<li>Business users adopt to operational changes that may arise due to the implementation of the new system for seamless uptake.</li>\n</ul>\n\n<p>A minimum of three (3) months on-site post implementation support will be provided. Additionally, the selected consultant shall provide ongoing support will be available through:</p>\n\n<ul>\n\t<li>Helpdesk support,</li>\n\t<li>Online resources (knowledge base, FAQs), and</li>\n\t<li>Periodic refresher training sessions</li>\n</ul>\n\n<ol>\n\t<li><strong>Evaluation and Monitoring</strong></li>\n</ol>\n\n<p><strong>The success of the Planning &amp; Budgeting implementation project will be evaluated based on predefined success criteria, including:</strong></p>\n\n<ul>\n\t<li>Achievement of project milestones and deliverables within the established timeline and budget,</li>\n\t<li>User satisfaction with the system functionality and usability,</li>\n\t<li>Improvement in Planning and Budgeting process efficiency and accuracy,</li>\n\t<li>Seamless integration with other systems (Sun Finance System, E-Procurement, M&amp;E system, HRMS, Document Management System), and</li>\n\t<li>Reduction in manual tasks and administrative overhead.</li>\n</ul>\n\n<p><strong>The project committee through regular project status meetings and reports will monitor progress.</strong></p>\n\n<ol>\n\t<li><strong>Other Requirements</strong></li>\n</ol>\n\n<ol>\n\t<li>The vendor is required to sign a Non-Disclosure Agreement (NDA).</li>\n\t<li>The system should support multilingual.</li>\n\t<li>The Planning &amp; Budgeting system shall be developed using the latest and most up-to-date technologies and frameworks.</li>\n\t<li>The security features of the system shall meet industry standards and best practices.</li>\n</ol>\n\n<ol>\n\t<li><strong>Payment Terms </strong></li>\n</ol>\n\n<p>The structure of payment shall be as follows:</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Implementation Services</strong></li>\n</ol>\n\n<p>&nbsp;</p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>S.N</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>Deliverable</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>Payment</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>Inception Report with agreed project implementation plan</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>10%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>Detailed Software Requirements Specifications</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>30%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>Solution Prototype based on the Solution Blueprint</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>20%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>Go-live</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>20%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:21.05pt\">\n\t\t\t<p>5</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:290.6pt\">\n\t\t\t<p>Retention Money- 12 months after Go-Live</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:155.85pt\">\n\t\t\t<p>20%</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Support Services</strong></li>\n</ol>\n\n<p>&nbsp;</p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:26.85pt\">\n\t\t\t<p>S.N</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:286.7pt\">\n\t\t\t<p>Deliverable</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:153.95pt\">\n\t\t\t<p>Payment</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:26.85pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:286.7pt\">\n\t\t\t<p>12 Months post go-live Warranty</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:153.95pt\">\n\t\t\t<p>0%</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:26.85pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:286.7pt\">\n\t\t\t<p>Annual Maintenance Contract</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:153.95pt\">\n\t\t\t<p>Annually</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Company Profile and Profile of Consultants</strong></li>\n</ol>\n\n<p>A company profile of the Vendor as well as a list of staff that would be involved in the project and their respective qualifications and experience should be provided.</p>\n\n<p>The Consultant shall determine the number and nature of experts they will require to achieve the objectives of the assignment, in accordance with their proposed approach and methodology. Nonetheless, the Consultant&rsquo;s team shall be composed of at least four (4) experts with extensive demonstrable experience/knowledge as follows:</p>\n\n<ol>\n\t<li><strong>Project Manager</strong></li>\n</ol>\n\n<p><strong>&nbsp;</strong></p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:127.35pt\">\n\t\t\t<p><strong>Education</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:354.05pt\">\n\t\t\t<p><strong>Requisite Experience</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:127.35pt\">\n\t\t\t<p>Bsc in Computer Science or related discipline</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Master&rsquo;s degree in Computer Science, business administration, project management or related discipline, or 5 years relevant professional experience in project management.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Professional certification in project/programme management. (Desirable)</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:354.05pt\">\n\t\t\t<p>A minimum of 5 years&rsquo; experience in managing IT projects preferably with a focus on Planning &amp; Budgeting system implementations, specifically within the African region.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Professional certifications in Finance or Change Management are desirable. Strong communication, leadership, and problem-solving skills are essential for effective project execution.</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Solution Architect</strong></li>\n</ol>\n\n<p><strong>&nbsp;</strong></p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:127.35pt\">\n\t\t\t<p><strong>Education</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:354.05pt\">\n\t\t\t<p><strong>Requisite Experience</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:127.35pt\">\n\t\t\t<p>Bsc in Computer Science or related discipline</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:354.05pt\">\n\t\t\t<p>A minimum of 5 years of experience in solution architecture, with a focus on Finance/ Planning &amp; Budgeting system implementations.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Relevant certifications in solution architecture, enterprise architecture, or Finance/ Planning &amp; Budgeting technologies (e.g., TOGAF, AWS Certified Solutions Architect, Finance/ Planning &amp; Budging platform-specific certifications) is desirable.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Strong communication, leadership, and problem-solving skills are essential for effective project execution.</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Functional Expert</strong></li>\n</ol>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:124.55pt\">\n\t\t\t<p><strong>Education</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:342.95pt\">\n\t\t\t<p><strong>Requisite Experience</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:124.55pt\">\n\t\t\t<p>Bsc in Computer Science or related discipline</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:342.95pt\">\n\t\t\t<p>A minimum of 5 years of hands-on experience working with Finance/ Planning &amp; Budgeting system functionalities and implementation.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Proficiency in Finance / Planning &amp; Budgeting system platforms and related technologies, with specific expertise in implementation, customization, and maintenance.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>In-depth knowledge of Finance /Planning &amp; Budgeting system platforms.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Proficiency in mapping Finance/Planning &amp; Budgeting processes and aligning them with IT system capabilities to optimize workflows.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Proven ability to gather and document detailed requirements from Finance/ Planning &amp; Budgeting system and other stakeholders for Finance/ Planning &amp; Budgeting system configurations and customizations.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Hands-on experience in configuring and customizing Finance/ Planning &amp; Budgeting systems to meet organizational needs.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Experience in conducting comprehensive testing of Finance/ Planning &amp; Budgeting solutions to ensure functionality, accuracy, and compliance.</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Technical Expert</strong></li>\n</ol>\n\n<p><strong>&nbsp;</strong></p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:124.8pt\">\n\t\t\t<p><strong>Education</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:342.7pt\">\n\t\t\t<p><strong>Requisite Experience</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:124.8pt\">\n\t\t\t<p>Bsc in Computer Science or related discipline</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:342.7pt\">\n\t\t\t<p>A minimum of 5 years of hands-on experience working with Finance/ Planning &amp; Budgeting technologies.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Proficiency in Finance/ Planning &amp; Budgeting platforms and related technologies, with specific expertise in implementation, customization, and maintenance.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Hands-on experience with Finance/ Planning &amp; Budgeting.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Strong programming skills in languages relevant to Finance/ Planning &amp; Budgeting system customization (e.g., Java, Python, SQL).</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Proficiency in scripting languages for automation and integration purposes.</p>\n\n\t\t\t<p>&nbsp;</p>\n\n\t\t\t<p>Expertise in database management systems, particularly those used in Finance/ Planning &amp; Budgeting system (e.g., MySQL, Oracle, SQL Server)</p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<p>A Project Team Composition Template clearly indicating the manpower input months should be provided as per format in Annex 3.</p>\n\n<p>In this respect, Vendors are required to submit information on reference sites and staff profiles as per format at Annex 4.</p>\n\n<p>COMESA shall be notified in writing of any change or replacement of staff being assigned on the project as per their response of the bidding document. Respective qualifications and experience of any new staff joining the implementation team should be provided. COMESA reserves the right to approve any such change.</p>\n\n<ol>\n\t<li><strong>Customer References</strong></li>\n</ol>\n\n<p>To be eligible for this exercise, vendors should have at least three (3) reference sites where they have successfully implemented a similar project.</p>\n\n<p><strong>Annexes</strong></p>\n\n<p><strong>Annex 1: Process Steps for Planning and Budgeting</strong></p>\n\n<table cellspacing=\"0\" style=\"width:100%\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"background-color:white; width:9.52%\">\n\t\t\t<p><strong><em>Step</em></strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:white; width:15.16%\">\n\t\t\t<p><strong>Who</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:white; width:59.68%\">\n\t\t\t<p><strong>Performs what</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:white; width:15.64%\">\n\t\t\t<p><strong>System</strong><strong>s</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"background-color:white; width:9.52%\">\n\t\t\t<p><em>1</em></p>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:#ededed; width:15.16%\">\n\t\t\t<p>Director/Unit Head/ Officers</p>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:#ededed; width:59.68%\">\n\t\t\t<ul>\n\t\t\t\t<li>Selects Plan of Activities for the current year. The system shall display planned activities for the current year from MTSP (M&amp;E system) for the department/unit. Information that will be available include Strategic Pillar, expected result, indicators, available funding (partners), budget, available funds, means of implementation, expenditure items, etc.</li>\n\t\t\t\t<li>Directors and Team Leaders will identify and plan activities (Means of implementation, source of funding (multiple sources), start date, end date, Estimated Budget and responsible officer) for the given year.</li>\n\t\t\t\t<li>Information like standard rate, exchange rate, Analysis Dimension, etc. will be automatically map with Sun system while selecting the activities.</li>\n\t\t\t\t<li>Directors and Team Leaders will have the option to save working documents as Draft until approved by Strategic Planning/ ASG/SG/Council.</li>\n\t\t\t\t<li>Once the draft plan of activities is finalized at the Division/Unit level, same will be sent to strategic planning.</li>\n\t\t\t\t<li>An email notification is sent to Strategic Planning to review plan of activities.</li>\n\t\t\t\t<li>During budget implementation, detailed budgets will be prepared by Directors/Unit Heads for the approval of the Assistant Secretary General &ndash; Finance on the recommendation of the Director of Budget and Finance.</li>\n\t\t\t\t<li>During work programme implementation, quarterly and individual aide memoires will be prepared by Unit/Division Heads for the approval of the respective Executive Management upon confirmation of funds by the Director of Finance.</li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:#ededed; width:15.64%\">\n\t\t\t<p>M&amp;E &ndash; Plan of activities from MTSP for current year</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"background-color:white; width:9.52%\">\n\t\t\t<p><em>2</em></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.16%\">\n\t\t\t<p>Strategic Planning</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:59.68%\">\n\t\t\t<ul>\n\t\t\t\t<li>Strategic Planning review plan of activities and ensure Divisional and Unit work plans aligns to the approved medium term strategic plan, Council decisions, emerging economic trends and Monitoring &amp; Evaluation Indicators.</li>\n\t\t\t\t<li>An email notification should be sent to Directors/Head of Unit/ Assistant Secretary General (Programme) once the plan of activities has been reviewed by Strategic Planning.</li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.64%\">\n\t\t\t<p>Planning</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"background-color:white; width:9.52%\">\n\t\t\t<p><em>3</em></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.16%\">\n\t\t\t<p>Assistant Secretary General (Programme)</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:59.68%\">\n\t\t\t<ul>\n\t\t\t\t<li>Assistant Secretary General (Programme) validate the activities and programmes.</li>\n\t\t\t\t<li>Once the plan of activities has been validated, the plan is sent to Finance Director to recommend for costing.</li>\n\t\t\t\t<li>An email notification should be sent to Directors/Head of Unit/ Assistant Secretary General (Programme)/ Finance Director once the plan of activities has been validated by Assistant Secretary General (Programme).</li>\n\t\t\t\t<li>During budget implementation, the Assistant Secretary General Programmes will approve quarterly and individual aide memoires upon confirmation of budget availability by Director of Finance</li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.64%\">\n\t\t\t<p>Planning</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"background-color:white; width:9.52%\">\n\t\t\t<p><em>4</em></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.16%\">\n\t\t\t<p>Finance Director</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:59.68%\">\n\t\t\t<ul>\n\t\t\t\t<li>Possibility to view plan of work by Division/Unit</li>\n\t\t\t\t<li>Assign Finance Expert to costs the planned activities on the basis of budget ceilings, standard costing rates as guided by organization rules and regulations.</li>\n\t\t\t\t<li>An email notification is sent to the Assigned Finance Expert.</li>\n\t\t\t\t<li>During budget implementation, detailed budgets and aide memoires will be prepared at activity level by Unit/Division Head for approval of the Finance Director on the recommendation of the respective Finance Experts</li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.64%\">\n\t\t\t<p>Planning</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"background-color:white; width:9.52%\">\n\t\t\t<p><em>5</em></p>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:#ededed; width:15.16%\">\n\t\t\t<p>Assigned Finance Expert</p>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:#ededed; width:59.68%\">\n\t\t\t<ul>\n\t\t\t\t<li>The assigned Finance Expert process and review plan of activities</li>\n\t\t\t\t<li>Assigned Officer will review completeness of information.</li>\n\t\t\t\t<li>Assigned Finance Expert will consolidate budget for the department/unit. The system should have an interface will the Sun System where Finance Expert will be able to retrieve information such as budget available, cost centre, standard rate, exchange rate, Analysis Dimension, Analysis Code, etc.&nbsp;</li>\n\t\t\t\t<li>Assigned Officer has the possibility to request information to Division/Unit/Project.</li>\n\t\t\t\t<li>Assigned Officer will review budget and send recommendation to Finance Officer</li>\n\t\t\t\t<li>During budget implementation, the Finance Expert will confirm and commit funds for the detailed activities for approval of the Assistant Secretary General Administration upon the recommendation of Director Finance</li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:#ededed; width:15.64%\">\n\t\t\t<p>Budgeting</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"background-color:white; width:9.52%\">\n\t\t\t<p><em>6</em></p>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:#ededed; width:15.16%\">\n\t\t\t<p>Finance Officer/ Grant Accountant</p>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:#ededed; width:59.68%\">\n\t\t\t<ul>\n\t\t\t\t<li>Receives a notification from Finance Expert</li>\n\t\t\t\t<li>Approve or reject based on recommendation from Finance Expert and Budget availability.</li>\n\t\t\t\t<li>Notification sends to Director Finance for approval of budget. In case of rejection, ground of refusal is specified.</li>\n\t\t\t</ul>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t\t<td style=\"background-color:#ededed; width:15.64%\">\n\t\t\t<p>Budgeting</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"background-color:white; border-color:#c9c9c9; width:9.52%\">\n\t\t\t<p><em>7</em></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.16%\">\n\t\t\t<p>Director of Finance</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:59.68%\">\n\t\t\t<ul>\n\t\t\t\t<li>Receives a notification for approval or rejection of budget per division/unit from Finance Officer.</li>\n\t\t\t\t<li>Approve or reject based on recommendation from Finance Expert and Budget available.</li>\n\t\t\t\t<li>Notification sends to Assistant Secretary General (Admin &amp; Finance) on approval of budget from Finance. In case of rejection, ground of refusal is specified.</li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.64%\">\n\t\t\t<p>Budgeting</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"background-color:white; width:9.52%\">\n\t\t\t<p><em>8</em></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.16%\">\n\t\t\t<p>Assistant Secretary General (Admin &amp; Finance)</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:59.68%\">\n\t\t\t<ul>\n\t\t\t\t<li>Receives a notification for approval or rejection of budget per division/unit.</li>\n\t\t\t\t<li>Approve or reject based on recommendation from Finance Director and Budget available.</li>\n\t\t\t\t<li>Possibility to approve or reject budget.</li>\n\t\t\t\t<li>Upon approval of budget for all Division/Unit, Notification is sent to Secretary General.</li>\n\t\t\t</ul>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.64%\">\n\t\t\t<p>Budgeting</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"background-color:white; width:9.52%\">\n\t\t\t<p><em>9</em></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.16%\">\n\t\t\t<p>Secretary General</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:59.68%\">\n\t\t\t<ul>\n\t\t\t\t<li>Receives a notification for approval or rejection of organization wide work programme and budget.</li>\n\t\t\t\t<li>Review and approve of the organization wide work programme and budget for submission to Council upon the recommendation of the Assistant Secretaries General.</li>\n\t\t\t\t<li>Notification sends to Assistant Secretaries/Directors/ Head of Unit/Finance Experts/ Procurement/Other Stakeholders on approval of budget.</li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.64%\">\n\t\t\t<p>Budgeting</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"background-color:white; width:9.52%\">\n\t\t\t<p><em>10</em></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.16%\">\n\t\t\t<p>M&amp;E</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:59.68%\">\n\t\t\t<ul>\n\t\t\t\t<li>Planning and Budgeting is automatically exported to M&amp;E system upon Council approval of organization wide work programme and budget after the review of the Audit and Budget Committee, Administrative and Budgetary Committee and the Inter-Governmental Committee.</li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.64%\">\n\t\t\t<p>M&amp;E</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"background-color:white; width:9.52%\">\n\t\t\t<p><em>11</em></p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.16%\">\n\t\t\t<p>Procurement</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:59.68%\">\n\t\t\t<ul>\n\t\t\t\t<li>The Procurement plan will be automatically generated from the approved plan and budget for the year.</li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:15.64%\">\n\t\t\t<p>E-Procurement</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><strong>Annex 2: Proposed Process Flow Diagram</strong></p>\n\n<p><strong>Annex 3: Project Team Composition Template</strong></p>\n\n<table border=\"1\" cellspacing=\"0\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td rowspan=\"2\" style=\"height:14.65pt; vertical-align:top; width:28.1pt\">\n\t\t\t<p><strong>SN</strong></p>\n\t\t\t</td>\n\t\t\t<td rowspan=\"2\" style=\"height:14.65pt; vertical-align:top; width:127.7pt\">\n\t\t\t<p><strong>Name of Expert</strong></p>\n\t\t\t</td>\n\t\t\t<td rowspan=\"2\" style=\"height:14.65pt; vertical-align:top; width:77.9pt\">\n\t\t\t<p><strong>Designation</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.65pt; vertical-align:top; width:233.8pt\">\n\t\t\t<p><strong>Manpower Input in Months</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:77.9pt\">\n\t\t\t<p><strong>Remote</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:77.95pt\">\n\t\t\t<p><strong>On-Site</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:77.95pt\">\n\t\t\t<p><strong>Total</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Name</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Project Manager</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Jane Doe</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Solution Architect</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>0</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert III</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation III</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert IV</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation IV</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>5</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert V</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation V</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>5</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert VI</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation VI</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>7</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert VII</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation VII</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>4</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"vertical-align:top; width:28.1pt\">\n\t\t\t<p>8</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:127.7pt\">\n\t\t\t<p>Expert VIII</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>Designation VIII</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.9pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>5</p>\n\t\t\t</td>\n\t\t\t<td style=\"vertical-align:top; width:77.95pt\">\n\t\t\t<p>6</p>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p><strong>Annex 4: Individual Team Profiles&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </strong></p>\n\n<table cellspacing=\"0\" style=\"width:493.3pt\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"background-color:#0070c0; height:21.95pt; width:493.3pt\">\n\t\t\t<p><strong>Curriculum Vitae: Expert 1</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Role in the Project</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>Role X</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Name of Expert</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>Expert 1</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Date of Birth</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>Dd/mm/yyyy</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Nationality</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>XXXX</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"background-color:#5b9bd5; height:14.6pt; width:493.3pt\">\n\t\t\t<p><strong>Education</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p><strong>No.</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p><strong>Degree</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p><strong>College</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p><strong>Year</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p>Bachelor of Science XXX</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p>College Name</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p>2002</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p>Master of Science XXX</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p>College Name</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p>2010</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"background-color:#5b9bd5; height:14.6pt; width:493.3pt\">\n\t\t\t<p><strong>Professional Certifications</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p><strong>No.</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p><strong>Certification </strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p><strong>Body and Number</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p><strong>Status</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p>Certified XXX</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p>Body X Certificate #</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p>Active</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:40.9pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:194.95pt\">\n\t\t\t<p>Certified XXX</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:206.35pt\">\n\t\t\t<p>Body X Certificate #</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:50.95pt\">\n\t\t\t<p>Expired</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"height:14.6pt; vertical-align:top; width:493.3pt\">\n\t\t\t<p><strong>Expert Profile Summary</strong></p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"background-color:#5b9bd5; height:14.6pt; width:493.3pt\">\n\t\t\t<p><strong>Work Experience</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:33.25pt\">\n\t\t\t<p><strong>No</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:100.85pt\">\n\t\t\t<p><strong>Employer</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:101.75pt\">\n\t\t\t<p><strong>From</strong></p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:128.6pt\">\n\t\t\t<p><strong>To</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:128.7pt\">\n\t\t\t<p><strong>Designation</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:33.25pt\">\n\t\t\t<p>1</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:100.85pt\">\n\t\t\t<p>Employer X</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:101.75pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:128.6pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:128.7pt\">\n\t\t\t<p>Designation x</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:33.25pt\">\n\t\t\t<p>2</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:100.85pt\">\n\t\t\t<p>Employer X</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:101.75pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:128.6pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:128.7pt\">\n\t\t\t<p>Designation x</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:33.25pt\">\n\t\t\t<p>3</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:100.85pt\">\n\t\t\t<p>Employer X</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:101.75pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:128.6pt\">\n\t\t\t<p>00/00/0000</p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:128.7pt\">\n\t\t\t<p>Designation x</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"height:14.6pt; vertical-align:top; width:493.3pt\">\n\t\t\t<p><strong>Project Experience Related to Current Assignment</strong></p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Project Client</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>Client Name</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"height:14.6pt; vertical-align:top; width:493.3pt\">\n\t\t\t<p><strong>Project Summary</strong></p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"7\" style=\"height:14.6pt; vertical-align:top; width:493.3pt\">\n\t\t\t<p><strong>Responsibilities in the project</strong></p>\n\n\t\t\t<p>&nbsp;</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td colspan=\"4\" style=\"height:14.6pt; vertical-align:top; width:235.9pt\">\n\t\t\t<p><strong>Technologies Used</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:257.35pt\">\n\t\t\t<p>Technology 1, Technology 2, Technology N</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:33.25pt\">\n\t\t\t<p><strong>Sign</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"3\" style=\"height:14.6pt; vertical-align:top; width:202.6pt\">\n\t\t\t<p>Expert Signature</p>\n\t\t\t</td>\n\t\t\t<td style=\"height:14.6pt; vertical-align:top; width:128.6pt\">\n\t\t\t<p><strong>Date</strong></p>\n\t\t\t</td>\n\t\t\t<td colspan=\"2\" style=\"height:14.6pt; vertical-align:top; width:128.7pt\">\n\t\t\t<p>00/00/00</p>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t\t<td>&nbsp;</td>\n\t\t</tr>\n\t</tbody>\n</table>\n\n<p>&nbsp;</p>"},{"id":"OP00277788","notice_type":"Request for Expression of Interest","noticedate":"06-Mar-2024","notice_lang_name":"French","notice_status":"Published","submission_deadline_date":"2024-04-18T00:00:00Z","submission_deadline_time":"16:00","project_ctry_name":"Guinea-Bissau","project_id":"P176383","project_name":"Guinea-Bissau Public Sector Strengthening Project II","bid_reference_no":"16 PRSP II/SBQC/2022","bid_description":"Sélection d’une Cabinet d’Assistant Technique globale","procurement_group":"CS","procurement_method_code":"QCBS","procurement_method_name":"Quality And Cost-Based Selection","contact_address":"Ministère de l'économie, de la planification et de l'intégration régionale","contact_ctry_name":"Guinea-Bissau","contact_email":"nonilena@gmail.com","contact_name":"Fernanda Mendy","contact_organization":"Ministry of Economy, Planning and Regional Integration","contact_phone_no":"245957129685","submission_date":"2024-03-06T00:00:00Z","notice_text":"<p><strong>AVIS INTERNATIONAL DE MANIFESTATION D&rsquo;INTERET </strong></p>\n\n<p><strong>Pour selection d&rsquo;une firme pour l&rsquo;Assistence Technique &agrave; &nbsp;l&rsquo;Unit&eacute; de Gestion du Projet de Renforcement du Secteur Public Fase II (UG-PRSP II) en Guin&eacute;e-Bissau.</strong></p>\n\n<p>Le Gouvernement de la R&eacute;publique de Guin&eacute;e-Bissau a obtenu un financement de 20,0 millions de dollars am&eacute;ricains de l&#39;Association Internationale de D&eacute;veloppement (IDA) pour la mise en &oelig;uvre de la deuxi&egrave;me phase du Projet de Renforcement du Secteur Public (PRSP II) et a l&rsquo;intention de utiliser une partie de ces fonds pour effectuer les paiements autoris&eacute;s&nbsp; au title du contrat suivant: &laquo;&nbsp;Assistence Technique &agrave; l&rsquo;UG-PRSPII&raquo;.</p>\n\n<p>Le projet est structur&eacute; autour de trois composantes qui sont : (i) Renforcement des syst&egrave;mes de base pour la gestion et la planification de la tr&eacute;sorerie, avec l&rsquo;&eacute;laboration et la mise en place du Compte Unique du Tr&eacute;sor (CUT); (ii) R&eacute;forme de l&rsquo;administration publique, &agrave; travers le renforcement des syst&egrave;mes et pratiques de gestion des pensions et des ressources humaines avec le secteur de l&rsquo;&eacute;ducation comme prioritaire pour commencer l&rsquo;impl&eacute;mentation; et (iii) Renforcement des capacit&eacute;s des personnels, en particulier dans les domaines des finances publiques notamment la passation des march&eacute;s; la gestion financi&egrave;re, l&#39;administration douani&egrave;re et dans le domaine de suivi &eacute;valuation.</p>\n\n<p>L&rsquo;objectif de cette mission est d&rsquo;assurer la gestion efficace de la mise en &oelig;uvre du syst&egrave;me d&rsquo;information de la DGTCP et du syst&egrave;me de gestion des ressources humaines de la Direction G&eacute;n&eacute;rale de la Fonction Publique, et d&rsquo;apporter un appui technique aux directions pr&eacute;cit&eacute;es. Ainsi, un consultant sera recrut&eacute; pour g&eacute;rer les contrats li&eacute;s &agrave; des activit&eacute;s techniques complexes, notamment celles mentionn&eacute;es ci-dessus, ainsi que d&rsquo;autres qui pourront &ecirc;tre identifi&eacute;es au fur et &agrave; mesure de l&rsquo;avancement de la mise en &oelig;uvre. Le consultant (entreprise) suivra la d&eacute;finition des termes de r&eacute;f&eacute;rence, la s&eacute;lection des prestataires, la contractualisation et la gestion des contrats de mani&egrave;re structur&eacute;e. Le consultant s&rsquo;efforcera d&rsquo;accompagner le projet dans la mise en &oelig;uvre de ces activit&eacute;s essentielles dans un d&eacute;lai d&eacute;fini. &nbsp; &nbsp;</p>\n\n<p>Les t&acirc;ches et les devoirs du consultant sont regroup&eacute;s en 3 parties principales et qui comprennent, sans s&rsquo;y limiter :</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Soutenir l&rsquo;Unit&eacute; de mise en &oelig;uvre des projets dans l&rsquo;acquisition, la personnalisation, l&rsquo;octroi de licences et la mise en &oelig;uvre de syst&egrave;mes informatiques essentiels pour la gestion de la tr&eacute;sorerie et les ressources humaines;</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Fournir une assistance technique pour la mise en place de conditions pr&eacute;alables analogiques &agrave; la mise en &oelig;uvre r&eacute;ussie de syst&egrave;mes informatiques critiques pour la gestion de la tr&eacute;sorerie et des ressources humaines ;</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Soutenir l&rsquo;Unit&eacute; de mise en &oelig;uvre du projet dans la coordination, l&rsquo;acquisition et la mise en &oelig;uvre de l&rsquo;assistance technique requise pour la mise en &oelig;uvre des activit&eacute;s d&rsquo;analyse juste-&agrave;-temps, de formation et de communication/gestion du changement li&eacute;es aux diff&eacute;rents domaines d&rsquo;intervention au sein du projet (c&rsquo;est-&agrave;-dire la mise en &oelig;uvre d&rsquo;un compte unique de tr&eacute;sorerie et d&rsquo;un SIGRH,&nbsp; et le renforcement des fonctions fondamentales du gouvernement).</p>\n\n<p>Le consultant sera s&eacute;lectionn&eacute; &agrave; l&rsquo;issue d&rsquo;un processus de s&eacute;lection international comp&eacute;titif. On s&rsquo;attend &agrave; ce que le cabinet d&rsquo;experts-conseils d&eacute;montre :</p>\n\n<p>&bull; Au moins 10 ans d&rsquo;exp&eacute;rience internationale sp&eacute;cialis&eacute;e dans les achats, les achats et la gestion financi&egrave;re, le d&eacute;veloppement des TIC des syst&egrave;mes gouvernementaux et la mise en &oelig;uvre d&rsquo;activit&eacute;s d&rsquo;assistance technique dans les domaines de la gestion des finances publiques, des op&eacute;rations de tr&eacute;sorerie et de la gestion des ressources humaines.</p>\n\n<p>Le demarrage des prestation est prevu pour le mois de juillet 2024.&nbsp;</p>\n\n<p>Un consultant sera selectionn&eacute; selon la m&eacute;thode de s&eacute;lection bas&eacute;e sur le moindre cout (SBMC), telle que decrite dans le R&egrave;glement de passation des march&eacute;s pour les emprunteurs d&#39;op&eacute;rations de financement de projets d&#39;investissement de la Banque mondiale, mis &agrave; jour en novembre 2017 et ao&ucirc;t 2018, section &laquo; M&eacute;thodes approuv&eacute;es pour la s&eacute;lection des consultants individuels &raquo;, 7.34 &agrave; 7.38.</p>\n\n<p>Les consultants (firmes) interess&eacute;s peuvent obtenir les TdR complet de l&rsquo;Assistence Technique &agrave; l&rsquo;UG-PRSPII &agrave; l&rsquo;adresse ci-dessous, du lundi au vendredi, de 09 heures &agrave; 16 heures, heures locales. &nbsp;&nbsp;&nbsp;</p>\n\n<p><strong>UG-PRSP II</strong>, Bairro de Penha-Br&aacute;, Bissau, Guin&eacute;-Bissau ou &agrave; &nbsp;l&rsquo;UGPE, Rua Angola, casa n<u>o</u> 18A &ndash; Perto da Delega&ccedil;&atilde;o da RTP &Aacute;FRICA - Bissau, Guin&eacute;-Bissau. Telef.: (00245) 95&nbsp;712 96 85 / 95&nbsp;534 00 54. e-mail : <u>nonilena@gmail.com</u> /diamantino581116@gmail.com.</p>\n\n<p>Les Manifestations d&rsquo;Interet doivent etre depos&eacute;es en trois exemplaires sous pli ferm&eacute; &nbsp;portant la mention &laquo;&nbsp;Manifestation d&#39;Interet &nbsp;pour &laquo;&nbsp;Assistence Technique &agrave; l&rsquo;UG-PRSPII&nbsp;&raquo;, au <strong>plus tard le 11 avril 2024 jusqu&#39;&agrave; 16 h 00 (heure de Bissau), &agrave; l&rsquo;adresse ci-dessus.</strong><strong> </strong></p>\n\n<p>&nbsp;</p>\n\n<p><strong>La Coordonnatrice, Fernanda Ramalho Mendy</strong></p>\n\n<p>Piece joint: TdR</p>\n\n<p><strong>TERMES OF REFERENCE</strong></p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong><u>CONTEXT</u></strong></li>\n</ol>\n\n<p>&nbsp;</p>\n\n<p>Guinea-Bissau has prioritized reforms to modernize the public administration. The ambition is to transform the public administration through a rationalization of numbers of civil servants to create fiscal space which can be invested in the social sectors. The aim is to ensure sustainability, transparency and create a fairer system.</p>\n\n<p>With this objective in mind, the government of Guinea-Bissau is implementing the Public Sector Strengthening Project Phase II (PSRP II), funded by the World Bank with US$20 million over the period 2023-2028. The PRSP II project is housed in and managed by the Ministry of Public Administration.&nbsp;</p>\n\n<p>The main objective of the project is to strengthen systems and capacities for better public financial and human resource management in the state. The project is structured around three components which are:</p>\n\n<p>(i) Strengthening basic systems for cash management and planning, with the development and implementation of the Treasury Single Account (TSA);</p>\n\n<p>(ii) Public administration reform, through the strengthening of pension and human resource management systems and practices.;</p>\n\n<p>(iii) Capacity building of staff, particularly in the areas of public finance including procurement, financial management, customs administration and monitoring and evaluation.</p>\n\n<p>Corresponding with its role in the management of the project, a Project Implementation Unit (PIU) with dedicated staff was created under the Ministry of Public Administration to implement the activities. The PIU receives guidance from (i) the Project Steering Committee (PSC) led by the Vice-Prime Minister&rsquo;s Office (VPMO), and a Reform Monitoring Committee (RMC) &ndash; see Figure 1 below for more details.</p>\n\n<p><strong>Figure 1: Implementation Arrangements Organigram</strong></p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong><u>TYPOLOGY OF THE CONSULTING FIRM </u></strong></li>\n</ol>\n\n<p>&nbsp;</p>\n\n<p>An international consulting firm to carry out technical assistance and other key tasks to support the implementation of the project is sought. This work includes technical support for the execution of complex technical activities, in particular the implementation of the information system for the General Directorate for the Treasury and Public Credit (DGTCP) and the human resources management system of the project&#39;s Civil Service Directorate, under the best conditions of efficiency and effectiveness and within the planned timeframe.</p>\n\n<p>The firm should include staff with multi-functional skills, particularly in IT, data science, procurement, human resources management, change management and other relevant skills for the project. The firm must include Portuguese speakers in its client facing team.</p>\n\n<p>The firm shall provide for a continuous presence in Guinea-Bissau of at least one of its technical experts, as such a dedicated Portuguese speaking staff member will be resident full-time in Guinea-Bissau and will be responsible for the daily monitoring of activities.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong><u>DESCRIPTION OF MAIN TASKS TO BE PERFORMED BY THE CONSULTING FIRM</u></strong></li>\n</ol>\n\n<p>&nbsp;</p>\n\n<p>An important area of engagement for this contract is to ensure effective management of the implementation of the information system for the DGTCP and the human resources management system of the Civil Service Directorate.&nbsp;</p>\n\n<p>Thus, a consultant will be recruited to manage contracts related to complex technical activities, in particular the tasks detailed in Annex 1, as well as others that may be identified as the implementation progresses. The consultant (firm) will accompany the definition of the terms of reference, the selection of service providers, the contracting, and the management of contracts in a structured manner. The consultant will endeavor to accompany the project in the implementation of these essential activities within a defined timeframe.</p>\n\n<p>The services of the firm will primarily be provided in Bissau, <s>Guinea-Bissau</s>. However, the firm may be required to occasionally travel to other cities within the national territory to undertake a needs assessment for the public sector outside of the capital.</p>\n\n<p>The tasks and duties of the consultant are grouped into 3 main parts and which will include but not be limited to:</p>\n\n<ul>\n\t<li><strong>Area 1: </strong>Provision of technical assistance to the PIU, the DGCPT and the General Directorate of Public Administration (DGAP) to establish the necessary prerequisites and analogue components (e.g. legal, regulatory, institutional, and operational TSA framework; HR and pension management practices, frameworks and regulations; etc.) for the successful implementation of the Treasury and Human Resource Management digital information systems, in synergy with the other donors&rsquo; funded programs;</li>\n\t<li><strong>Area 2:</strong> Support the PIU, the DGCPT and the DGAP with the acquisition or customization, licensing, deployment and effective implementation of Treasury and Human Resource Management IT systems;</li>\n\t<li><strong>Area 3:</strong> Support the PIU with the coordination, procurement and implementation of the necessary technical assistance for the deployment of just-in-time analytics, training, and communication/change management activities related to the different areas of intervention under the project (i.e., implementation of the TSA-related information systems and HRMIS, and strengthening of Core Government Functions).</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><strong><u>QUALIFICATIONS AND EXPERIENCE REQUIRED</u></strong></p>\n\n<p>&nbsp;</p>\n\n<p>The Firm will be selected through an international competitive selection process. The Firm is expected to demonstrate a minimum of 10 years of specialized international experience in procurement, contract and financial management, IT development of government systems, and implementation of technical assistance activities in the fields of Public Financial Management/Treasury Operations and Human Resource Management, including:</p>\n\n<ul>\n\t<li>At least 7 years of proven experience in managing, coordinating and delivering high level technical assistance to governments in the public HR or finance sphere.</li>\n\t<li>At least 5 years of proven experience in supporting the design, development, procurement, usage, maintenance and implementation of complex and integrated digital information systems in public administrations.</li>\n\t<li>Previous experience in procurement using World Bank or other Multilateral Development Bank&rsquo;s Procurement Guidelines. Specialized experience in Guinea-Bissau and/or in similar fragile contexts would be an advantage.</li>\n\t<li>Substantial expertise in implementing and/or managing large scale public IT projects and database development project in public HR or finance sphere would be an advantage.\n\t<ul>\n\t\t<li>Experience in design and implementation of Treasury Single Account operations is desirable.</li>\n\t\t<li>Experience in procurement, tailoring and deployment of HRMIS systems is desirable.</li>\n\t</ul>\n\t</li>\n\t<li>Client facing team members must be able to speak Portuguese. / English and French would be an advantage</li>\n</ul>\n\n<p><strong><em>Team Composition, Qualifications and Professional Experience</em></strong></p>\n\n<p>The Firm shall assemble a team of qualified and experienced professionals who have practical knowledge in providing technical assistance and capacity building in various areas such as procurement, contract and financial management, IT development for public financial management/treasury operations, and human resource management. These professionals should have relevant experience working on similar assignments. The team should consist of both short-term and long-term experts, including national and international professionals. The team should include at least a Portuguese speaking Resident Specialist who will be based in Guinea-Bissau for the entire duration of the assignment. Other long-term or short-term specialists should also include an international Procurement and Contract, IT Solution Development Specialist, an international Human Resource Management Specialist, and an international Treasury Specialist. The services of short-term experts should be utilized on an as-needed basis. These experts should possess the necessary skills and expertise to contribute to the assignment.</p>\n\n<p>Recommended competencies:</p>\n\n<p><strong>Treasury Advisor:</strong></p>\n\n<p>The Treasury Advisor shall at least have 15 years of overall experience (including 10 years of treasury operations experience) with a master level degree in economics, public financial management, public administration, law, or other relevant field. The Treasury Advisor shall also have multi country experience, having worked in more than 2 countries apart from his/her home country. They should speak Portuguese fluently to be able to lead the dialogue with the client.</p>\n\n<p><strong>International Procurement and Contract Management Specialist:</strong></p>\n\n<p>The International Procurement and Contract Management Specialist shall have at least 15 years of overall experience (including 10 years of procurement and contract management experience) with a master level degree in procurement, IT engineering, commerce, law, management, economics, public administration or business administration. The International Procurement and Contract Management Specialist shall also have multi-country experience, having worked in more than 2 countries apart from his/her home country, and have demonstratable experience in management of procurement of Government projects and procurement using World Bank or other Multilateral Development Bank&rsquo;s Procurement Guidelines, and in carrying out procurement of complex IT systems. The International Procurement and Contract Specialist should also have a strong track-record of capacity development.</p>\n\n<p><strong>International Human Resource Management Specialist:</strong></p>\n\n<p>The International HR Specialist / Expert shall have at least 12 years of overall experience with a master level degree in management, public policy, public administration or business administration with specialization in Human Resource Management or internationally recognized certification in the field. The incumbent must possess at least 5 years of specific professional experience related to human resource management in the public sector particularly in the areas of (i) meeting core public administration HRM objectives, (ii) HRM business processes redesign, (iii) design/deployment of HRMIS system and (iv) working in fragile and conflict direct experience in the design/deployment of HRMIS system is desirable). The Specialist shall also have multi-country experience (more than 2 countries apart from his/her home country). The Specialist should also have a strong track-record of capacity development.</p>\n\n<p><strong>Resident International IT Solution Development Specialist: </strong></p>\n\n<p>The International IT Solution Development Specialist shall have at least 15 years of overall experience with a master level degree in IT engineering, computer science or other relevant degree. The Specialist must possess at least 5 years of specific professional experience related to development, implementation and integration of IT systems in the public sector (direct experience in the design/deployment of HRMIS and Treasury Operations systems is desirable). The Specialist should be fluent in programming language such as Java, C#, Python, CSS, Swift and JavaScript, and fluent in Database such as Oracle, MySQL, MSSQL, NoSQL, SQlite, Claris and Elastic Search. The Specialist shall also have multi-country experience (more than 2 countries apart from his/her home country). The Specialist should also have a strong track-record of capacity development.</p>\n\n<p><strong>Other Short-Term Specialists &ndash; International:</strong></p>\n\n<p>Other short term international specialists proposed shall have a minimum overall professional experience of 10 years with a Master Level Degree, with 5 years of specific experience related to their specialization and multi country (more than 2 countries apart from his/her home country) work experience.</p>\n\n<p><strong>Other Short-Term Specialists &ndash; National:</strong></p>\n\n<p>Other short term national specialists proposed shall have a minimum overall professional experience of 5 years with a minimum Bachelor Level Degree, with 3 years of specific experience related to their specialization.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong><u>PERFORMANCE REQUIREMENTS</u></strong></li>\n</ol>\n\n<p>The performance of the Firm will be measured against agreed outputs and milestones linked to the project&rsquo;s development objective &laquo; the strengthening of the oversight of fiscal and human resources as well as the enhancement of the skills of public sector officials in Guinea-Bissau&nbsp;&raquo;. Implementation outputs and associated payment milestones will be finalized and agreed in the inception phase based on the final workplan and log frame to be agreed between the MEF, MPA, World Bank and service provider.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong><u>REPORTING REQUIREMENTS</u></strong></li>\n</ol>\n\n<p><strong>Inception Report:</strong> Within 4 weeks of start of the assignment, a draft inception report, validated with the MEF, MPA and other stakeholders, and addressing the following shall be submitted for the approval of the /WB, addressing:</p>\n\n<ul>\n\t<li>Proposed set of activities and approach to be used for achieving the objectives of the assignment;</li>\n\t<li>Draft work plan, with allocation of duties and responsibilities, expected outcome and deliverables, and timeline;</li>\n\t<li>Key Performance Indicators refined and agreed - to be used to measure service provider performance during implementation and linked to <s>a portion</s> 60% of the payments;</li>\n\t<li>Internal staffing chart and job descriptions;</li>\n\t<li>Identification of key stakeholders with which to build and maintain relationships;</li>\n\t<li>Stakeholder engagement &amp; communications plans;</li>\n\t<li>Program reporting arrangements; and</li>\n\t<li>Assessment of risks for effective delivery and associated mitigation steps/strategies.</li>\n</ul>\n\n<p><strong>Detailed Monthly Report:</strong> From the second month from the start of the assignment, detailed monthly progress report, in Portuguese, listing the activities undertaken during the month, their relevance to the objectives of the assignment, outcomes achieved vis-&agrave;-vis the proposed outcomes in the work plan, detailed reasons for non-achievement of any outcomes, identification of bottlenecks in achievement of the assignment objectives, suggestions and proposed course corrections.</p>\n\n<p><strong>Training Needs Assessment Report and action plan:</strong> From the fourth month from the start of the assignment, a detailed (dynamic) report outlining training requirement of MEF, MPA and other MDA staff in the areas of i) TSA/Treasury Banking System operations; ii) Human Resource Management; and iii) Core Government Functions (i.e. financial management/accounting, procurement, monitoring and evaluation, and social and environmental oversight).</p>\n\n<p><strong>Quarterly Contract Management Monitoring Report:</strong> From the sixth month from the start of the assignment, a quarterly monitoring report of the contracts implementation by vendors/counterparts.</p>\n\n<p><strong>Any other report, as suggested in the proposal, agreed during the inception stage and/or as mutually agreed at any later point in time during the duration of the assignment.</strong></p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong><u>DURATION OF THE CONTRACT AND EVALUATION</u></strong></li>\n</ol>\n\n<p>The assignment duration is expected to be for a period of 24 months. There will be a start-up and inception phase of 12 weeks, for which the output will include finalization of an agreed annual work plan including payment milestones for the implementation phase. The contract will include a break point at the end of the 12-week inception phase and a break point mid-way through the implementation phase (12-month probationary period) in order to allow for changes in direction or scaling up/down in certain areas based on changing context and the work of other partners. The contract might be extended depending on need/government demand and performance.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong><u>DATA, SERVICES AND FACILITIES TO BE PROVIDED BY THE GOVERNMENT</u></strong></li>\n</ol>\n\n<p>&nbsp;</p>\n\n<p>The PIU of the project shall provide uninterrupted power supply, office space with internet access. PIU shall also seek to ensure that data and information reasonably required by the Consultant for the effective performance of the services is made available in a timely manner.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong><u>TYPE OF CONTRACT AND PAYMENT MODALITY</u></strong></li>\n</ol>\n\n<p>&nbsp;</p>\n\n<p>A mixed Time-Based and Performance/Output-based contract shall be used for this assignment, wherein 40 percent of the assignment fee is to be levied against the provision of technical assistance, and 60 percent of the payment schedule is linked to satisfactory delivery of agreed outputs and milestones to be agreed during the inception stage.</p>\n\n<p>&nbsp;</p>\n\n<p><strong><u>ANNEX 1 - DETAILED TASKS</u></strong></p>\n\n<p>&nbsp;</p>\n\n<p><strong><em>Area 1: Technical assistance to establish the necessary prerequisites and analogue components for the critical digital information systems implementation.</em></strong></p>\n\n<ul>\n\t<li><strong>Technical Assistance to the development of legal, regulatory, institutional, and operational TSA Framework</strong>: In line with the IMF three-year roadmap, and the institutional, organizational and technical diagnostic recommendations. Including:</li>\n</ul>\n\n<ul>\n\t<li>the development of and implementation support to the TSA legal and regulatory framework and normative acts;</li>\n\t<li>the Preparation of tender documents including the specifications of the hardware, systems software, and functional modules or the application software package &nbsp;for the&nbsp; Core Treasury IT solution that will be selected&nbsp; depending DGCTP&rsquo; needed business and user functionalities (Core Treasury Banking System&nbsp;&nbsp; or&nbsp; interoperability solutions&hellip;);</li>\n</ul>\n\n<ul>\n\t<li><strong>Technical Assistance to enhance HR and pension management practices and frameworks.</strong> This support will assist the Ministry of Public Administration (MPA) and Ministry of Economic and Finance (MEF) in the following actions, serving as pre-requisites for establishing the HRMIS:\n\n\t<ul>\n\t\t<li>Supporting the mapping of key public sector entities,</li>\n\t\t<li>Civil servant and public pension beneficiaries census to collect the necessary biometric information to update the personnel registry and pension database: this includes Collecting, retrieving, consolidating, and validating administrative data on civil servants, organizational units across MDAs, and pensioners. This aims to identify real, living, unique, and eligible pay and pension recipients. The goal is to update the personnel registry and pension database and reconcile divergent data/information between staff headcounts of the payroll (SIGHRAP) and HR (BDAP) databases, as well as with ministries (especially Education and/or Health) that have their own software for recording employee data.</li>\n\t\t<li>Supporting the quality, modernization and automation of the civil service employees&rsquo; database managements as well as expansion of the current civil servants&rsquo; attendance control system until a new HRMIS is put in place;</li>\n\t\t<li>Conduct a comprehensive assessment of the current status of the HR manual processes, policies and practices, business process mapping and re-engineering of identified gaps to strengthen the capacity needs, and the level of computerization within different HR directorates if any; to help key stakeholders to agree on needed business and user functionalities for a future digital HRMIS;</li>\n\t\t<li>Conducting the enabling ICT technical infrastructure and hardware assessment necessary to support deployment of HRMIS across the MDAs. The assessment will evaluate the existing ICT infrastructure and connectivity, hardware and software assets currently available under other public sector systems, hardware and software requirements, existing data hosting arrangements, interoperability framework with other select public and private sector system. The assessment will outline practical ICT infrastructure and data hosting options and potential costing required to effectively support any HRMIS deployment;</li>\n\t\t<li>Developing or finalizing the HRMIS TOR including the functional and technical design HRMIS requirements and essential modules to be selected.</li>\n\t\t<li>Recommending and supporting necessary normative changes to laws or regulations required before the new HRMIS implementation;</li>\n\t\t<li>Support the implementation of &nbsp;the HRMIS development and deployment, installation of the system, training for HR and ICT personnel units of MDAs, system test and post-installation maintenance.</li>\n\t</ul>\n\t</li>\n</ul>\n\n<p>The Firm will also have to support improved HR management capacities in the Ministry of Education (MEN)&nbsp;- as it is a priority sector for the PSSP II - to efficiently plan and manage recruitment needs, agent mobility, career progression, and budget personnel expenses. The tasks would include, inter alia: (i) development of TORs and a manual of procedures for the operations of the central MEN HR directorate including key roles, responsibilities, and reporting structures; (ii) conducting a strategic staffing exercise to identify key skills and staff needs within the central HR directorate as well as at the 11 DREs across the country; (iii) producing a guide on criteria and standards for assignment and transfer of MEN Personnel; and (iv) elaboration of job descriptions and TORs for relevant positions within the central HR directorate as well as in the 11 DREs.</p>\n\n<p><strong><em>Area 2: Technical Assistance for the procurement and deployment of critical IT Systems</em></strong></p>\n\n<ul>\n\t<li><strong>Support the PIU with the Tendering, Acquisition or </strong><strong>Customization, Quality Assurance and Implementation of (i) a IT solution to the DGTCP (MEF) for Treasury system; and (ii) a HRMIS IT solution to the DGAP (MPA).</strong></li>\n</ul>\n\n<p>The Technical Assistance will support the procurement and selection process, supervision of internationally recruited IT firm services&rsquo; implementation and provide quality assurance during the IT solution(s) development, testing, and customization phases as well as define support arrangements once the system is rolled out in the state administration organizations and institutions that will use the HRMIS in a pilot phase.</p>\n\n<p>In the case of procurement of software packages, the Firm would be required to assist the Government in monitoring and ensuring the quality assurance for the suppliers testing of the software to ensure that the packages have the required functionality.</p>\n\n<p><strong><em>Area 3: Technical assistance for the deployment of Just-in-Time Analytics, Training, and Communication/Change Management activities</em></strong></p>\n\n<ul>\n\t<li>Support the PIU with the implementation of the training needs assessment and action plans of the MEF, MPA and the users of their IT systems, in partnership with the National School of Public Administration (ENA).</li>\n\t<li>Support the PIU with the procurement, coordination and implementation of the necessary technical assistance for the execution of training and capacity building activities related to: i) TSA/Treasury System operations; ii) and Core Government Functions (HRMIS, SIGFIP, etc.).</li>\n\t<li>Support the PIU with the procurement, coordination and implementation of the necessary technical assistance for the implementation of communication, and change management strategies and activities to address non-technical barriers to and sensitize on the implementation/execution of the TSA and HRMIS (including, amongst others, the strategic use of coaching and rapid results initiatives);</li>\n\t<li>Support the PIU with the coordination, procurement, and implementation of the necessary technical assistance for the deployment of Just-in-Time Analytics across the technical fields covered by the project.</li>\n</ul>\n\n<p>Above and beyond the support described above, the contractor would be expected to provide any additional technical assistance or studies which may prove relevant to deliver the objectives of the project pending on the availability of resources.</p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>"},{"id":"OP00270739","notice_type":"Request for Expression of Interest","noticedate":"30-Jan-2024","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2024-02-12T00:00:00Z","submission_deadline_time":"11:00","project_ctry_name":"India","project_id":"P168590","project_name":"Tamil Nadu Housing and Habitat Development Project","bid_reference_no":"IN-TNSCB-402241-CS-QCBS","bid_description":"Procurement of System Integrator (SI) for services to Design, Develop, Implement and Maintain Enterprise Resource Planning (ERP) System for TNUHDB","procurement_group":"CS","procurement_method_code":"QCBS","procurement_method_name":"Quality And Cost-Based Selection","contact_address":"Chennai, Tamil Nadu","contact_ctry_name":"India","contact_email":"tnuhdbprocurement@gmail.com","contact_name":"Superintending Engineer","contact_organization":"Tamil Nadu Urban Habitat Development Board","contact_phone_no":"+914428443375","submission_date":"2024-01-30T00:00:00Z","notice_text":"<p><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;REQUEST FOR EXPRESSIONS OF INTEREST&nbsp;</strong></p><p><strong>(CONSULTING SERVICES &ndash; FIRMS SELECTION)</strong></p><p><strong>India</strong></p><p><strong>Tamil Nadu Housing and Habitat Development Project</strong></p><p>Loan No./Credit No./ Grant No.: 9094-IN</p><p>&nbsp;</p><p><strong>Assignment Title</strong><strong>: <strong>Procurement of System Integrator (SI) for Services to Design, Develop, Implement and Maintain e-Governance System for Tamil Nadu Urban Habitat Development Board</strong></strong></p><p>&nbsp;</p><p><strong>Reference No</strong><strong>:</strong><strong> </strong>IN-TNSCB-402241-CS-QCBS</p><p>Tamil Nadu Urban Habitat Development Board (TNUHDB) is implementing the Tamil Nadu Housing and Habitat Development Project financed by the World Bank and intends to apply part of the proceeds for consulting services.</p><p><em>Objective and Scope of Work:</em></p><p><em>TNUHDB intends to hire a Consulting firm (System Integrator) to design, develop, implement, operate, and maintain an Integrated Enterprise Resource Planning (ERP) and digital solution for TNUHDB to enhance the operations and transform the service delivery to its stakeholders while realizing the vision of &ldquo;a slum free city and upliftment of the urban poor and habitation&rdquo;. </em></p><p>The detailed scope of work of the consultancy services is indicated in TOR (Copy as attached)</p><p>Also the detailed Terms of Reference (TOR) for the assignment can be found at the following website:www.tnuhdb.tn.gov.in<u>.</u></p><p><strong>Duration of Assignment</strong></p><p>The duration of the assignment for building the ERP is (12 months + 2 months for stabilization) and a period of 36 months operation &amp; Maintenance from the date of commissioning of ERP.</p><p>The Tamil Nadu Urban Habitat Development Board, Government of Tamil Nadu now invites eligible consulting firms (&ldquo;Consultants&rdquo;) to indicate their Expression of interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.</p><p><strong>The short-listing criteria are</strong><strong> in the Table below. </strong><strong>The lists of documents regarding the Eligibility Criteria of the firm to be submitted along with the Expressions of Interest are in the Table below:</strong></p><table border=\"1\" cellspacing=\"0\" style=\"width:472.25pt\"><thead><tr><td style=\"background-color:white; width:26.7pt\"><p><strong>S. No</strong></p></td><td style=\"background-color:white; width:211.55pt\"><p><strong>Eligibility Criteria</strong></p></td><td style=\"background-color:white; width:3.25in\"><p><strong>Supporting documents for fulfilling the Eligibility Criteria</strong></p></td></tr></thead><tbody><tr><td style=\"height:49.9pt; vertical-align:top; width:26.7pt\"><p>1</p><p>&nbsp;</p></td><td style=\"height:49.9pt; vertical-align:top; width:211.55pt\"><p>The Firm should be a company registered under the provisions of the Indian Companies Act, 1956/2013 or a partnership firm registered under the Indian Partnership Act1932 or the Limited Liability Partnerships Act, 2008.</p><p>(Applicable for Indian firms). For firms registered outside India, onus will be to demonstrate that the legal structure of the firm complies with internationally accepted good practices and the Indian provisions mentioned above.</p><p>&nbsp;</p><p>Firm should have GST registration. (Applicable for Indian firms)</p><p>&nbsp;</p><p>Firm should have been operational for the last 10 (Ten) years.</p><p>&nbsp;</p></td><td style=\"height:49.9pt; vertical-align:top; width:3.25in\"><p>Copy of Certificate of Incorporation or Copy of LLP firm registration certificate, as applicable.</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>Copy of Goods and Services Tax (GST) certificate with GST registration number (GSTIN)</p><p>&nbsp;</p><p>&nbsp;</p><p>Copy of PAN Card(Applicable for Indian firms)</p><p>&nbsp;</p><p>In addition, for JV Partner bids</p><p>&bull; The Signed JV Partner Agreement clearly stating:</p><p>&minus; Roles and responsibilities of each member</p><p>&minus; The Lead Firm shall have maximum Stake in the JV Partner</p><p>&minus; The Lead Firm shall be responsible and jointly &amp; severally liable under this RFP Terms for:</p><p> The delivery of products &amp; services</p><p> Successful completion of this entire Project</p><p> Compliance with the SLAs</p><p>&bull; Authorization by authorized signatories of JV Partner members authorizing the Lead Firm to bid on their behalf for this RFP</p></td></tr><tr><td style=\"vertical-align:top; width:26.7pt\"><p>2</p></td><td style=\"vertical-align:top; width:211.55pt\"><p>The Firm (JV Partner) should be certified in all.</p><ul><li>CMMI Level 3 or above</li><li>ISO 9001:2008 or above &ndash; for Quality Process</li><li>ISO 20000:2011 or above for IT Service Management</li><li>ISO 27001:2005 or above for Information Security Management System</li></ul></td><td style=\"vertical-align:top; width:3.25in\"><p>Copy of the requisite certificates should be enclosed.</p></td></tr><tr><td style=\"vertical-align:top; width:26.7pt\"><p>3</p></td><td style=\"vertical-align:top; width:211.55pt\"><p>Board resolution / Power of attorney in favour of authorised signatory</p><p>&nbsp;</p></td><td style=\"vertical-align:top; width:3.25in\"><p>Copy of Power of attorney with appropriate supporting documents</p><p>Power of attorney in favour of the lead member</p><p>In case of JV Partner, the members shall submit a power of attorney in favour of the lead member.</p></td></tr><tr><td style=\"vertical-align:top; width:26.7pt\"><p>4</p></td><td style=\"vertical-align:top; width:211.55pt\"><p>The Firm should have a positive net worth in each of last three (3) financial years (FY 2020-2021, FY 2021-2022, FY 2022-2023)</p></td><td style=\"vertical-align:top; width:3.25in\"><p>Certificate from the Statutory Auditor clearly stating the net worth</p></td></tr><tr><td style=\"vertical-align:top; width:26.7pt\"><p>5</p></td><td style=\"vertical-align:top; width:211.55pt\"><p>The Firm should have an average annual turnover of Rs.60Crore and above, in each of the last three (2020&mdash;21, 2021-22&amp; 2022-23) audited financial years.</p></td><td style=\"vertical-align:top; width:3.25in\"><p>Financial turnover Statement from CA along with Profit &amp; Loss statements</p><p>Certificate from the statutory auditor clearly stating the total turnover.</p></td></tr><tr><td style=\"vertical-align:top; width:26.7pt\"><p>6</p></td><td style=\"vertical-align:top; width:211.55pt\"><p>The Firm shall have local office in Chennai.</p><p>&nbsp;</p><p>If Firm does not have a local office in Chennai, an Undertaking is required indicating willingness to open a local office in Chennai within 30 days of signing of the contract.</p></td><td style=\"vertical-align:top; width:3.25in\"><p>Copy of the Proof/Rental Agreement &amp; GST be submitted along with office Pictures.</p><p>&nbsp;</p><p>Undertaking letter</p><p>&nbsp;</p><p>.</p></td></tr><tr><td style=\"vertical-align:top; width:26.7pt\"><p>7</p></td><td style=\"vertical-align:top; width:211.55pt\"><p>The Firm should have the project experience of development, implementation and maintenance of a workflow-based ERP/IT applications and portal implemented/ongoing in public or private sector in India over the last seven (7) years, indicating the works completed with their value and percentage of work completion along with the total contract value if on-going works. This excludes the cost of procurement, deployment, and maintenance of infrastructure.</p><p>&nbsp;</p><ul><li>At least one (1) such project of value more than INR 10 Crore</li><li>At least two (2) such projects each of value more than INR 5 Crore</li><li>At least five (5) such projects each of value more than INR 2 Crore</li></ul></td><td style=\"vertical-align:top; width:3.25in\"><p>Copy of work order and Completion certificate(s) from the client (Completed or Ongoing)</p><p>and</p><p>Certification by Statutory Auditor or independent auditor (Completed with Value &amp; other relevant parameters)</p><p>&nbsp;</p><p><strong>Note:</strong><br />Copy of work order or contract agreement or client certificate or auditor certificate /statements should clearly mention the scope, project value and other relevant particulars for evaluation</p></td></tr><tr><td style=\"height:60.25pt; vertical-align:top; width:26.7pt\"><p>8</p></td><td style=\"height:60.25pt; vertical-align:top; width:211.55pt\"><p>The Firm should not be under a declaration of in-eligibility for corrupt, fraudulent or any other unethical business practices and should not be debarred or blacklisted by World Bank.</p></td><td style=\"height:60.25pt; vertical-align:top; width:3.25in\"><p>Undertaking on company&#39;s letter head signed by company&rsquo;s authorized signatory</p></td></tr><tr><td style=\"vertical-align:top; width:26.7pt\"><p>9</p></td><td style=\"vertical-align:top; width:211.55pt\"><p>The Firm should have financial capability to handle the services by mobilizing Rs.25 lakhs per month in advance to disburse payment to the resources deployed for at least Two months (Rs. 50 Lakhs) without awaiting payment from TNUHDB.</p></td><td style=\"vertical-align:top; width:3.25in\"><p>Any Scheduled Banker&rsquo;s certificate to this effect to be produced/ Declaration</p></td></tr><tr><td style=\"height:79.85pt; vertical-align:top; width:26.7pt\"><p>10</p></td><td style=\"height:79.85pt; vertical-align:top; width:211.55pt\"><p>The Firm should have the experience in documents digitization of at least 50 lakh pages during the last seven (7) years.&nbsp;</p></td><td style=\"height:79.85pt; vertical-align:top; width:3.25in\"><p>Scope of Work Document along with the detailed agreement copy.</p><p>and&nbsp;</p><p>Certificate(s) from the client related to Document Digitalization (Completed or phase completed)</p><p>and</p><p>Certification by Statutory Auditor or independent auditor (Completed or phase completed with Value &amp; other relevant parameters)&nbsp;&nbsp;</p><p><strong>Note:-</strong>&nbsp;<br />Copy of work order or contract agreement or client certificate or auditor certificate /statements should clearly mention the scope, project value and other relevant particulars for evaluation.&nbsp;</p></td></tr><tr><td style=\"height:93.1pt; vertical-align:top; width:26.7pt\"><p>11</p></td><td style=\"height:93.1pt; vertical-align:top; width:211.55pt\"><p>The Firm should have the experience in IT projects establishing Data Centre or Disaster Recovery Centre with facility management services of comparable scope and magnitude during the last seven (7) years from the date of submission of bid.</p></td><td style=\"height:93.1pt; vertical-align:top; width:3.25in\"><p>Copy of work order&nbsp;</p><p>and&nbsp;</p><p>Completion certificate(s) from the client (Completed or phase completed)&nbsp;&nbsp;</p><p>and&nbsp;&nbsp;</p><p>Certification by Statutory Auditor or independent auditor (Completed with Value &amp; other relevant parameters)&nbsp;&nbsp;</p><p><strong>Note:-</strong>&nbsp;<br />Copy of work order or contract agreement or client certificate or auditor certificate /statements should clearly mention the scope, project value and other relevant particulars for evaluation.&nbsp;</p></td></tr><tr><td style=\"vertical-align:top; width:26.7pt\"><p>12</p></td><td style=\"vertical-align:top; width:211.55pt\"><p>The Firm should have the experience in IT projects (completed) including setting up Local Area Network (LAN) infrastructure during the last seven (7) years from the date of submission of bid</p></td><td style=\"vertical-align:top; width:3.25in\"><p>Copy of work order&nbsp;</p><p>and&nbsp;</p><p>Completion certificate(s) from the client (Completed)&nbsp;&nbsp;</p><p>and&nbsp;&nbsp;</p><p>Certification by Statutory Auditor or independent auditor (Completed with Value &amp; other relevant parameters)&nbsp;&nbsp;</p><p><strong>Note:-</strong>&nbsp;<br />Copy of work order or contract agreement or client certificate or auditor certificate /statements should clearly mention the scope, project value and other relevant particulars for evaluation</p></td></tr></tbody></table><p><strong>Note</strong>: Firms submitting documentation which are not in Indian rupees (contracts, work orders, certificates, etc.), in their EOIs, conversion of the local currency into Indian Rupees should be done to facilitate review of REOI using currency conversion rate of the date of advertisement of the REOI.</p><p>The Firm must provide the following additional details also:</p><ol><li>Name, address, e-mail, telephone along with a note on the ownership, organizational structure, and core business area of the consulting firm.</li><li>A short write-up on technical and managerial capability of the firm for undertaking the assignment but without submission of individual key experts&rsquo; bio data.</li></ol><p>&nbsp;</p><p><strong>Note: Key Experts will not be evaluated at the short-listing stage of EoI.</strong></p><p>Consultant firm may submit other documents considered important, which are not listed above, to justify general qualifications and qualifications relevant to the assignment.</p><p>The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank&rsquo;s prevailing &ldquo;Procurement Regulations for IPF Borrowers&rdquo; July 2016,(&ldquo;Procurement Regulations&rdquo;) as amended 20 November 2020, &nbsp;setting forth the World Bank&rsquo;s policy on conflict of interest.&nbsp;</p><p>Consultants may associate with other firms to enhance their qualifications but should indicate clearly whether the association is in the form of a JV Partner and/or a sub-consultancy. In the case of a JV Partner, all the partners in the JV Partner shall be jointly and severally liable for the entire contract, if selected.</p><p>As per the Government of Tamil Nadu directions, all procurement activities should be processed through Government e-Procurement portal www.tntenders.gov.in.</p><p>The preferred Consulting firm will be selected in accordance with the Quality and Cost Based Selection (QCBS) method set out in the Procurement Regulations of World Bank.</p><p>Further information can be obtained at the address below during office hours i.e.10:00 AM to 5:45 PM. (Except holidays)</p><p>Expressions of interest must be delivered through e procurement portal on or before <strong>12.02.2024 </strong>up to <strong>11.00</strong><strong> </strong><strong>AM Indian Standard Time</strong>.</p><p><strong><u>Attention</u></strong>:</p><p>Superintending Engineer,</p><p>Project Monitoring Unit - World Bank Project</p><p>Tamil Nadu Urban Habitat Development Board,</p><p>No.5, Kamarajar Salai,</p><p>Chennai &ndash; 600 005,&nbsp;</p><p>Tamil Nadu, India,</p><p>E-mail: <u>tnuhdbprocurement@gmail.com</u></p><p>&nbsp;</p><p><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; TERMS OF REFERENCE&nbsp;</strong></p><p><strong>Terms of Reference&nbsp;for Selection of System Integrator (SI) for Implementation of Enterprise Resource Planning (ERP) and Digital Platform for TNUHDB</strong></p><p><strong>January 2024 </strong></p><p>&nbsp;</p><p><strong>Table of Contents</strong></p><p>Background. 5</p><p>Objective. 5</p><p>Overview of Scope of Work for System Integrator 5</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Firm Capability. 10</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team Compositions. 11</p><p>2.1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implementation team composition. 11</p><p>2.2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operation &amp; maintenance (Data Centre) support team.. 17</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Capacity-building program.. 23</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Project deliverables / Timeline / Payment schedule. 24</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compliance to Standards. 25</p><p>5.1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Adherence to Open-Source Standard. 25</p><p>5.2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compliance with Government standards &amp; policies. 25</p><p>5.3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compliance with Industry Standards. 25</p><p>5.4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Single-Sign On. 26</p><p>5.5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support for PKI based Authentication and Authorization. 26</p><p>5.6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interoperability Standards. 26</p><p>5.7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Scalability. 26</p><p>5.8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Security. 26</p><p>5.9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Application Architecture. 29</p><p>5.10.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proposed Application Architecture. 30</p><p>5.11.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; High Level Design (HLD) 30</p><p>5.12.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Detailed (Low Level) Design (LLD) 30</p><p>5.13.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Test Plan. 30</p><p>5.14.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Specification. 30</p><p>5.15.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Non-Functional Requirements. 31</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Data, local services, personnel, and facilities to be provided by the Borrower 34</p><p>7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operation and maintenance. 35</p><p>8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Institutional and organization arrangements. 35</p><p>8.1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Project Stakeholders. 35</p><p>8.2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Project Governance Structure. 35</p><p>8.3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communication Protocols 36</p><p>8.4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Progress Reports/ Reports/Notes. 36</p><p>8.5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Communication medium.. 37</p><p>8.6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Submission of Work Outputs. 37</p><p>8.7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Quality Assurance Plan. 37</p><p>8.8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Change management and risk management 37</p><p>9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Commencement Date. 37</p><p>10.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Period of Contract 37</p><p>11.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reporting arrangement 38</p><p>Annexure I&nbsp; - Solution / Implementation Approach. 39</p><p>Annexure II- Track 1: Application design, development, and implementation. 40</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Scope of Application Development 40</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Administration - User Management, Workflow management, Audit-Trail 50</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Mobile application. 51</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design, Develop and Implement the TNUHDB Information Portal 53</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and Development of Mobile Application. 54</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System Architecture. 55</p><p>7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Internet and Intranet Enabled. 57</p><p>8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Graphical User Interface. 57</p><p>9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Workflow Integration Approach. 58</p><p>10.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Installation/ Upgrade/ Enhancement 59</p><p>11.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <em>Scalability</em>. 59</p><p>12.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Security. 60</p><p>13.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; System Control and Audit 63</p><p>14.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Data Backup/ Data Archival/ Restore. 64</p><p>15.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Database. 64</p><p>16.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Enterprise Monitoring System (EMS) 65</p><p>17.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Operations. 73</p><p>18.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Stages of Application Development 74</p><p>Annexure III - Track 2: Data digitalization. 79</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Documents scanning and digitalization requirements. 79</p><p>Annexure IV - Track 3: IT Infrastructure procurement, supply, Installation, and bandwidth for the project 83</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; IT Infrastructure Requirements. 83</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; IT infrastructure deployment plan. 85</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cloud Hosting. 86</p><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Local Area Network. 89</p><p>5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Network Operation Centre (NOC) 90</p><p>6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Internet Infrastructure and Connectivity. 92</p><p>Annexure V - Track 4: Training and Capacity Building. 95</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Introduction. 95</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Training requirements. 96</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Training Effectiveness. 98</p><p>Annexure VI- Track 5: Operations and Maintenance. 99</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Applications Support and Maintenance. 99</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; IT Infrastructure Support and Maintenance. 101</p><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Compliance to SLA. 109</p><p>Annexure VII - Governance Structure and Responsibility. 111</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Project Leadership Team.. 111</p><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Project Implementation Committee (PIC) 111</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><br />&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>Background</strong></p><p>Tamil Nadu Urban Habitat Development Board (TNUHDB) is implementing the Tamil Nadu Housing and Habitat Development Project (TNHHP) financed by the World Bank. TNUHDB intends to engage System Integrator (SIs) for Design, Develop, Implement an ERP and digital platform for TNUHDB board and service delivery to citizens and for Operations and maintenance of solutions.</p><p>Primary objective of TNUHDB is to provide housing for urban poor. TNUHDB services are in green field development, in-situ upgradation, and reconstruction. Housing schemes provided by TNUHDB are &ldquo;In-Situ&rdquo; Slum Redevelopment (ISSR), Affordable Housing in Partnership (AHP), Subsidy for Beneficiary &ndash; Led individual house construction (BLC), Promotion of Affordable Housing for weaker sections through Credit Linked Subsidy Scheme (CLSS). Under Housing for All (HFA - Urban), TNUHDB is designated as the implementing agency for AHP and BLC schemes.</p><p>Functions of TNUHDB are carried out by functional divisions namely, Technical, Administration and Establishment, Finance and Accounting. The technical division is headed by Chief Engineers (CE) and is assisted by Superintending Engineers (SE). The Secretary manages the administration and establishment division while the Financial Advisor is responsible for the finance and accounting division. The Project Management Unit (PMU) headed by the Joint Managing Director/Project Director, handles the Externally aided Project Financed by MDBs such as the World Bank (WB) and Asian Development Bank (ADB). The TNUHDB functions are distributed to the wings, and each wing is supported by sectional units and staff. TNUHDB has its Board office at Chennai and is supported by two (2) Regional Offices, four (4) Circle Offices in Chennai and one (1) Circle Office each in Madurai and Coimbatore and 21 Divisional Offices across the State.</p><p><strong>Objective</strong></p><p>TNUHDB intends to hire an agency (System Integrator) to design, develop, implement, operate, and maintain an Integrated Enterprise Planning (ERP) and digital solution for TNUHDB to enhance the operations and transform the service delivery to its stakeholders while realizing the vision of&rdquo; a slum free city and upliftment of the urban poor and habitation&rdquo;.</p><p>&nbsp;</p><p><strong>Overview of Scope of Work for System Integrator</strong></p><p>The scope of work envisaged for the System Integrator comprises of following key activities.</p><ol><li>Application Design, Development, and Implementation</li><li>Cloud Hosting, IT &amp; Network infrastructure and End user computing</li><li>Data digitization</li><li>Experience Centre and citizen kiosks setup</li><li>Help desk setup and operations</li><li>Training and capacity building</li><li>Operation and maintenance</li></ol><p>The key activities are detailed below:</p><ol><li><strong>Application Design, Development, and Implementation</strong></li></ol><ul><li>The scope of work will comprise development of following components:<ul><li><strong>Integrated Project Management System (PMS)</strong> for technical wing to carry out the functions of Land identification, finalization, alienation, DPR preparation, planning, works procurement, contract management and monitoring, Allotment and maintenance of tenemental schemes</li><li><strong>Enterprise Resource Planning (ERP)</strong> System with Estate management, office administration, Accounting and Finance and Human resource management.</li><li><strong>Employee Portal</strong> with Task dashboard, Knowledge Management System (KMS), Learning Management System (LMS), Management Information System</li><li><strong>Citizen portal</strong> with online citizen / beneficiary services, Grievance Redressal Management, Community Development Information System, Housing need assessment survey, Documentary Repository</li><li><strong>Enterprise Support Applications</strong> with Document Management System, Content management system, GIS mapping, Business intelligence and analytics platform &amp; MIS Dashboard, Help desk support</li></ul></li><li>Procurement and deployment of application specific support tools and software for 2D and 3D planning, designing, modelling, Structural designing and analysis of building systems, Estimation of quantities and cost analysis</li><li>Bring in the functional requirements of the ERP and digital platform of TNUHDB in the solution offering and serve the broad functions of technical wing covering workflow management, project monitoring and control, task scheduling, resource and material management, collaboration, tracking, dashboard and reporting</li><li>Designing of Integrated solution architecture for application design and development</li><li>Applications developed must support access to TNUHDB users across different locations via LAN, WAN and internet with secured connectivity and support all related protocols</li><li>Graphical user interface (GUI) must be user friendly, interactive, and efficient and have responsive design, support document uploading, indexing, referencing of scanned and digitized files in the application system and data repositories</li><li>System design must provide for seamless integration of current and new applications within its architecture with minimal impact and changes. Be fully integrated across modules and functional areas Identify the data/ services which is to be exchanged between the application and other internal/ external systems.</li><li>Apart from cross platform integration, system must be integrated with other services such as Digital signature, E-office, E-procurement &amp; gateway services such as SMS and email.</li><li>In longer run system must address the integration requirement with various government departments such as Housing department, RERA, DTCP, Collectorate, GCC and CMWSSB etc. for exchange of information on housing projects and other functions.</li></ul><p><strong>Application development phases:</strong></p><ul><li><strong>Design Phase</strong> &ndash; Requirement gathering, Preparation of Software Requirement Specification (SRS), High Level Design (HLD) and Low-Level Design (LLD)</li><li><strong>Development and Testing phase</strong> &ndash; Development of modules, Testing of modules, User Acceptance Test (UAT) and Go-Live of applications</li><li><strong>Operation and Maintenance (O&amp;M) phase</strong> &ndash; O&amp;M of applications for all users, Resolution of errors and bugs, change management</li></ul><p>&nbsp;</p><ol><li><strong>Cloud Hosting, IT, Network infrastructure and End user computing</strong></li></ol><ul><li><strong>Cloud Hosting:</strong><ul><li>Hosting of All Applications, Digitized Data and Users Data on Cloud Environment</li><li>Managed Storage, Network Services As required</li><li>Containerization and Orchestration Services for Container Based Deployment</li><li>High Availability &amp; Disaster Recovery Site with Hot Standby</li><li>Provisioning of required bandwidth for seamless data flow between DC and Disaster recovery site</li><li>Implement Data backup and replication policies</li><li>Coordination with Cloud service provider for provisioning required compute, storage &amp; network services for running the application efficiently</li><li>Provision for all Environments (development, test, staging and production) on DC and Cloud DR.</li><li>Supply, deploy &amp; configure Enterprise Monitoring Support (EMS) tools to TNUHDB for remotely Monitoring all resources during implementation and operation &amp; maintenance period and support the proposed hardware and software components at Cloud DC and DR. It must support configuration Management, Fault and incident Management, Asset management</li></ul></li></ul><p>&nbsp;</p><ul><li><strong>Networking:</strong><ul><li>Revamping of LAN with Fiber backbone.</li><li>1 GBPS Throughput of Network for Board office</li><li>Head office to Estate and regional office connectivity over VPN</li><li>Wireless Connectivity to Users across all the offices</li></ul></li><li><strong>Security and Monitoring:</strong><ul><li>Firewalls &amp; Intrusion prevention system for Securing the network, Internal Segmentation Based on Type of Users</li><li><strong>Antivirus for end users</strong> and Enterprise Monitoring System for monitoring network, server &amp; applications resources</li><li>Creating Active Directory/Domain Controller, DHCP, Contact Centre Hosting at Central Location</li></ul></li><li><strong>End user Infrastructure:</strong><ul><li>Provisioning needs-based end use compute with basic software suites such as Microsoft Office,</li><li>Special compute requitement for Engineering Division to access the 3D Drawings and editing tools</li><li>Multifunction Devices to each Wing or Division</li><li>Plotter and Large Printer at Head office as a central resource</li></ul></li><li><strong>Software Tools:</strong><ul><li>Software tools for Structural analysis, BIM, 2D &amp; 3D CAD</li><li>Helpdesk and Contact Centre Set up Voice and Non voice Support like Chatbot, Email and Physical Submission</li><li>SMS &amp; Email Services for Users, Citizen Kiosk for Citizens at Offices.</li></ul></li></ul><p>&nbsp;</p><ol><li><strong>Data Digitization:</strong></li></ol><ul><li>There are approximately 50 Lakh physical records to be digitized. Documents to be digitized include allotment orders, sale deeds, Land documents, scheme proposals and documents, applications forms, survey drawings, sketches, Layout plans, structural drawings, test reports, planning permissions, NoC&rsquo;s, clearances obtained, Government orders, enumeration and survey reports.</li><li>Confidential documents of TNUHDB shall be scanned and digitalized at TNUHDB&rsquo;s premise. TNUHDB shall provide the space for the same.</li><li>Non-confidential documents of TNUHDB can be scanned and digitalized at SI&rsquo;s premise.</li><li>To undertake steps of digitization &ndash;<ul><li><strong>Initiation</strong>: Deployment of IT infrastructure &ndash; Scanners, cameras, printers, secure access devices, Deployment of manpower for digitization</li><li><strong>Pre-scanning</strong>: Collection of documents (files, papers, books), pre-processing of documents, classification of records</li><li><strong>Data entry</strong>: Generation of checklist, MIS data entry, Document status entry</li><li><strong>Document scanning:</strong> Scanning of documents, required image correction</li><li><strong>Post &ndash; scanning:</strong> Handover binding of books / files, Bar code generation and pasting, Quality check of scanned documents, Image enhancement, TPA quality, archival of electronic documents and backup</li><li><strong>Indexing:</strong> Meta data entry, Indexing based on defined parameters, Handing over print-out of indexing files for Quality check</li><li><strong>Storage upload:</strong> Upload of scanned documents and index files into the storage device in storage devices in DC/DR. Integration of scanned DB and index files with ERP and digital applications.</li><li><strong>Training:</strong> Training to TNUHDB users and staff</li></ul></li></ul><p>&nbsp;</p><ol><li><strong>Experience center and Citizen Kiosk setup</strong></li></ol><ul><li><strong>Experience center:</strong> TNUHDB intends to build an Experience Centre within Board office building for providing digital experience to various stakeholders and Citizens visiting the office. This experience centre shall elevate the digital experience of Citizens through various audio-visual content about TNUHDB and their housing schemes, completed and ongoing projects, take feedback from beneficiaries of housing schemes</li><li>To fit, establish Experience Centre with IT hardware such as video wall, projector, projector screen, sound system, tablets, printers, fire security systems and non-IT infrastructure such as civil work, interiors, furnishing. Detailed requirements of IT and Non-IT components of Experience Center are provided in the RFP.&nbsp;&nbsp;</li><li><strong>Citizen Kiosks:</strong> TNUHDB intends to set up Citizen Service Kiosk at various Citizen Interface Points. These Citizen Kiosk would be offering various Services through interactive user interface such as application tracking, complaint or grievance registration, tracking of grievances or complaints, Information on various schemes, eligibility checking and allotment list of housing schemes. Also, services like online payment collection, online receipt generation can be offered through such Kiosks.</li><li>To consult with TNUHDB officials and design an interactive user interface for Citizen Kiosk which shall offer the listed services</li><li>SI shall procure the required hardware and house the entire system in an enclosure for outdoor deployment such as Estate offices, Citizen Service Centers, designated Scheme tenemental areas. If required Canopies can be considered</li></ul><p>&nbsp;</p><ol><li><strong>Help desk setup and operations</strong></li></ol><ul><li>Helpdesk Support for various Citizen / Beneficiary Services offered by TNUHDB information Portal, Support to Citizens seeking Information about schemes and projects undergoing.</li><li>Support both Voice and Non-Voice Support system as per convenience of Citizen. Voice operations must have trained agents and ticketing tool to register and generate ticket ID.&nbsp; Non voice support must be able to collect grievance and complaints from web portal chat bot, Email through mobile application and physical submissions.</li><li>For voice support required components such as IP Exchange, contact centre application, Voice logger and gateways etc. must be considered&nbsp;</li><li>It must have helpdesk application linked with TNUHDB Portal and Mobile application to log issues online through web and mobile</li><li>Helpdesk support in multilingual &ndash; Tamil, English and have Interactive Voice Response (IVR) system for first level of call segregation</li><li>In addition to the telephone call, the SI shall also provide other two-way integrated communication channels for call logging, like portal, chat app, email, and SMS for speedy query resolution and to manage all the communications across channels in one place no matter how users contacted the helpdesk.</li><li>MIS entry of All grievances &amp; interlink with individual performance of employees</li><li>SI should Impart trainings (on applications, IT Infrastructure, soft skills, call handling procedures and others) to Customer Service Executive and Supervisors with documentations &ndash; Help manuals, training manuals, video tutorials</li><li>Reports &ndash; Incident logs, Incidents escalated, SLA compliance/non-compliance, calls per week, month, or another period, calls for each interaction tracked by type, number of dropped calls after answering and others</li><li>Development of training material for CSEs and supervisors</li><li>Provision of Call Center application including CRM on services model</li><li>Development of standard operating procedures with call prioritization guidelines, problem security codes and escalation procedures etc. in consultation with TNUHDB</li></ul><p>&nbsp;</p><ol><li><strong>Training and Capacity Building</strong></li></ol><ul><li>Provide training to stakeholders, on the usage and maintenance of TNUHDB applications like PMS, ERP, Employee and Citizen portal &amp; mobile application, Solution System, DC, Cloud DR, LAN, FTTP Network, Helpdesk and Experience Centre.</li><li>Design a calendar of training activities, for various solution components of the TNUHDB project</li><li>The calendar designed shall identify the type of training (comprehensive competency-based training), topics to be covered and the details on trainee, trainer, and the venue</li><li>System integrator to arrange training with required infrastructure along with providing the training plan, training content &amp; the training delivery and bear the cost for the same.</li><li>Types of Training: Administrative and Project related, Functional, Technical (Application and Infrastructure)</li></ul><p>&nbsp;</p><ol><li><strong>Operation &amp; Maintenance:</strong></li></ol><ul><li>Operate and maintain all the components of this project after Go-Live date for the period. During O&amp;M phase, SI to ensure that service levels are monitored on continuous basis; service levels are met and are reported to TNUHDB</li><li><strong>Application Support and Maintenance</strong> &ndash; Compliance to SLA, Annual Technology support, Application Software Maintenance, Change and version control, Impact analysis, maintenance of configuration information, Training, maintain system documentation</li><li><strong>IT Infrastructure support and maintenance &ndash; </strong>warranty support for deployed IT infrastructure, Maintenance of IT infrastructure, management of servers, network infrastructure, experience centre, Kiosk. System administration and network monitoring, security management</li></ul><p>&nbsp;</p><p>The key components of the scope of work are further detailed in Annexure I</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><ol><li><strong>Firm Capability</strong></li></ol><p>System Integrators (Firm) is required to have experience, expertise and technical capability to carryout activities successfully.</p><ul><li>The Firm must be registered in India and shall be in similar field during the last 10 years.</li><li>Firm must have prior experience of engagement in implementation of project with any Central Government / State Government or any Public Sector undertaking, within India on ERP, e -Governance, Software development projects of at least one (1) such project of value more than INR 10 Crore, two (2) such projects each of value more than INR 5 Crore and at least five (5) such projects each of value more than INR 2 Crore during the last 7 years</li><li>Have experience of large successful ERP and software Go-Live / completed project.</li><li>Have Professionally qualified full-time employees in ERP system development and maintenance.</li><li>Have local office presence in Chennai. If the Bidder is not having an Office in Chennai, a necessary undertaking letter to open the Office in Chennai within 30 days of signing the agreement should be submitted.</li><li>Have Certifications: CMMI, ISO 9001:2008, ISO 20000:2011, ISO 27001:2005</li></ul><p>Have experience in solution design, development and maintains services for:</p><ul><li>Enterprise Resource Planning (ERP) covering Administration, Establishment, Human resources, Accounting and Finance functions.</li><li>Project Management System with engineering and planning, contract management, works monitoring functions.</li><li>Citizen portal and online service delivery</li><li>Workflow based application.</li><li>ERP Integration with external application</li><li>Mobile application for operation functions, monitoring and service delivery</li><li>Data Centre Infrastructure Support and Maintenance Services</li><li>Cloud hosting and managed services</li><li>IT hardware and Network infrastructure design, deployment, maintenance services</li><li>IT Application Support and application Maintenance Services&nbsp;&nbsp;</li><li>Payment gateway integration or any other third-party integration services</li><li>Application performance monitoring / management</li><li>GIS mapping, user and asset management services</li><li>Data digitization, data migration services</li><li>Helpdesk and support services</li></ul><p>&nbsp;</p><ol><li><strong>Team Compositions </strong><ol><li>Implementation team composition</li></ol></li></ol><p>&nbsp;</p><table border=\"1\" cellspacing=\"0\" style=\"width:683.75pt\"><thead><tr><td style=\"height:14.35pt; vertical-align:top; width:106.8pt\"><p><strong>Position </strong></p></td><td style=\"height:14.35pt; vertical-align:top; width:234.95pt\"><p><strong>Qualification / Experience</strong></p></td><td style=\"height:14.35pt; vertical-align:top; width:225.0pt\"><p><strong>Rolls &amp; Responsibilities</strong></p></td><td style=\"height:14.35pt; vertical-align:top; width:67.5pt\"><p><strong>Person Months</strong></p></td><td style=\"height:14.35pt; vertical-align:top; width:49.5pt\"><p><strong>Home/ Field</strong></p></td></tr></thead><tbody><tr><td style=\"height:96.0pt; vertical-align:top; width:106.8pt\"><p><strong>Program Manager / Team Leader</strong></p></td><td style=\"height:96.0pt; vertical-align:top; width:234.95pt\"><ol><li>Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology from a reputed University or College or Institute<br />b) Certification: PMP or Prince2 or equivalent<br />c) Experience: Should possess at least 12 years of experience in IT domain.<br />d) Project Experience: i. Should have at least 3 projects of similar scope as Program manager ii. Should have at least 2 projects executed in e-governance with government or semi-government or autonomous bodies or public sector undertakings or other government organization<br />&nbsp;</li></ol></td><td style=\"height:96.0pt; vertical-align:top; width:225.0pt\"><ul><li>Team Leader is responsible for setting&nbsp;clear goals and objectives to ensure the team&#39;s success.</li><li>Define objectives and&nbsp;key results&nbsp;aligned with the team&#39;s overall goals.</li><li>Responsible for monitoring their teams&#39; progress throughout the entire project and resolving any issues that arise during the project.</li><li>Responsible for ensuring open communication among team members.</li><li>Responsible for leading regular&nbsp;team meetings&nbsp;to ensure that all team members have an open line of communication and can stay up-to-date on their progress</li></ul></td><td style=\"height:96.0pt; vertical-align:top; width:67.5pt\"><p>12</p></td><td style=\"height:96.0pt; vertical-align:top; width:49.5pt\"><p>Home/Field</p></td></tr><tr><td style=\"height:71.5pt; vertical-align:top; width:106.8pt\"><p><strong>Project Manager, Software</strong></p></td><td style=\"height:71.5pt; vertical-align:top; width:234.95pt\"><p>a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology from a reputed University or College or Institute<br />b) Certification: PMP or Prince2 or equivalent<br />c) Experience: Should possess at least 10 years of experience in IT domain including Software development and implementation<br />d) Project Experience: i. Should have at least 3 projects of similar scope as Project manager ii. Should have at least 2 projects executed in e-governance with government or semi-government or government autonomous bodies or public sector undertakings or other government organization. iii. Should have managed a team of 30+ software developers iv. Should have experience in prevalent project methodologies e.g., Agile<br />&nbsp;</p></td><td style=\"height:71.5pt; vertical-align:top; width:225.0pt\"><ul><li>Identify infrastructure goals and project delivery clearly.</li><li>Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.</li><li>Identify prime risks and limitations within project plan.</li><li>Participating in and supervising each stage of the project.</li><li>Ensuring project stays on schedule and adheres to the deadlines.</li><li>Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion</li><li>Tracking milestones, deliverables, and change requests.</li><li>Delivering completed software products to clients and performing regular checks on the products&#39; performance.</li></ul><p>&nbsp;</p></td><td style=\"height:71.5pt; vertical-align:top; width:67.5pt\"><p>9</p></td><td style=\"height:71.5pt; vertical-align:top; width:49.5pt\"><p>Home/Field</p></td></tr><tr><td style=\"height:22.0pt; vertical-align:top; width:106.8pt\"><p><strong>Project Manager, Infrastructure &amp; Network </strong></p></td><td style=\"height:22.0pt; vertical-align:top; width:234.95pt\"><p>a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology from a reputed University or College or Institute<br />b) Certification: OEM or Industry Standard certification in Infrastructure Management. E.g., ITIL V.3, ISO 20000, and others<br />c) Experience: Should possess at least 10 years of experience in IT infrastructure domain<br />d) Project experience: i. Should have at least 3 projects of similar scope as Project manager ii. Should have at least 2 projects executed in e-governance with government or semi-government or government autonomous bodies or public sector undertakings or other government organization iii. Should have managed a team of 20+ resources iv. Experience in setting up an IT ecosystem from scratch would be an added advantage.</p><p><br />&nbsp;</p></td><td style=\"height:22.0pt; vertical-align:top; width:225.0pt\"><ul><li>Assessing the requirements of the project and recommending suitable IT components</li><li>Analyzing different options and recommending the most suitable for the project economically feasible</li><li>Work on improving the IT infrastructure.</li><li>Recommend upgrades and new systems that will be more useful for the project</li><li>Formulating procedures and policies for optimum utilization of IT infrastructure resources</li><li>&nbsp;Supervising IT staff, consultants, vendors and suppliers</li><li>&nbsp;Meeting with managers of different departments and assessing IT infrastructure needs.</li><li>Meeting with IT analysts and finalizing essential IT infrastructure</li><li>&nbsp;Planning and supervising installation of IT infrastructure</li><li>Making sure that the infrastructure development project is completed within the given time frame</li></ul></td><td style=\"height:22.0pt; vertical-align:top; width:67.5pt\"><p>9</p></td><td style=\"height:22.0pt; vertical-align:top; width:49.5pt\"><p>Home/Field</p></td></tr><tr><td style=\"height:108.5pt; vertical-align:top; width:106.8pt\"><p><strong>Solution Architect</strong></p></td><td style=\"height:108.5pt; vertical-align:top; width:234.95pt\"><p>a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or&nbsp; B. Tech / B.E. in Computer Science / Information Technology &nbsp;&nbsp;from a reputed University or College or Institute<br />b) Certifications: Industry standard certifications like TOGAF, Scrum Master, CISSP (Architecture) and others<br />c) Experience: Should possess at least 8 years of experience in IT domain for at least 5 years of experience as Solution Architect<br />d) Project experience: Should have at least 2 projects of similar scope as Solution Architect in large projects</p></td><td style=\"height:108.5pt; vertical-align:top; width:225.0pt\"><ul><li>Designing, modifying, and testing technical architecture</li><li>Provide supervision and guidance to development teams<br />Continually research the current and emerging technologies and propose changes where needed.</li><li>Inform various stakeholders about any issues with the current technical solutions being implemented.</li><li>Assess the business impact that certain technical choices have.</li><li>Provide updates to stakeholders on product development processes, costs, and budgets</li></ul><p>&nbsp;</p></td><td style=\"height:108.5pt; vertical-align:top; width:67.5pt\"><p>6</p></td><td style=\"height:108.5pt; vertical-align:top; width:49.5pt\"><p>Home/Field</p></td></tr><tr><td style=\"height:40.0pt; vertical-align:top; width:106.8pt\"><p><strong>Database Expert </strong></p></td><td style=\"height:40.0pt; vertical-align:top; width:234.95pt\"><p>a) Education: Full time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology from a reputed University or College or Institute<br />b) Certifications: Certified DBA<br />c) Experience: Should possess at least 8 years of experience in IT domain for at least 5 years in Database architecting or design in large scale projects of similar nature<br />d) Project experience: i. Should have at least 2 projects of similar scope as Database architect ii. Should have experience in database activities like instance tuning, schema management, space management, backup and recovery, disaster recovery, data replication, database refresh and others. iii. Have experience in open-source databases.</p><p>&nbsp;</p></td><td style=\"height:40.0pt; vertical-align:top; width:225.0pt\"><ul><li>Designs database systems and management tools.</li><li>Installs, updates, and maintains computer databases.</li><li>Assesses database performance by developing protocols to measure results and identify problem areas.</li><li>Supports database performance by monitoring, evaluating, and resolving processing and programming problems.</li><li>Secures database by preparing access and control policies and procedures and implementing disaster recovery procedures.</li><li>Supports application design by contributing expertise to operations and technical support teams.</li><li>Provides technical support to employees.</li></ul></td><td style=\"height:40.0pt; vertical-align:top; width:67.5pt\"><p>6</p></td><td style=\"height:40.0pt; vertical-align:top; width:49.5pt\"><p>Home/Field</p></td></tr><tr><td style=\"height:22.0pt; vertical-align:top; width:106.8pt\"><p><strong>Operations Manager</strong></p></td><td style=\"height:22.0pt; vertical-align:top; width:234.95pt\"><p>a) Education: Full time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology &nbsp;&nbsp;with preferably MBA degree from a reputed University or College or Institute<br />b) Certifications: ITIL v3<br />c) Experience: Should possess at least 10 years of experience for at least 5 years in maintenance and operations of large IT setups<br />d) Project experience:<br />i. Should have at least 3 projects of similar scope as Operation manager<br />ii. Should have at least 1 project executed in e-governance with government or semi-government or government autonomous bodies or public sector undertakings or other government organization<br />iii. Should have managed a team of at least 20 members<br />iv. Should have a knowledge of ISO 20000, 27001 standards and other relevant standards<br />&nbsp;</p></td><td style=\"height:22.0pt; vertical-align:top; width:225.0pt\"><ul><li>Overseeing the daily operations of the IT department and ensuring that systems and networks are running smoothly.<br />&zwj;Developing and implementing policies, procedures, and processes to</li><li>improve IT operations and increase efficiency and productivity.<br />&zwj;Managing technology vendors and service providers to ensure that the organization&#39;s technology needs are met.</li><li>Evaluating and implementing new technologies and systems that improve IT infrastructure and support the organization&#39;s business goals.</li><li>Lead the team and provide guidance and support to ensure that they are meeting their goals and objectives.</li><li>&zwj;Maintaining a strong understanding of the organization&#39;s business needs and working closely with other departments to ensure that IT is aligned with those needs.</li><li>Ensuring that the organization&#39;s IT policies and procedures are up to date and compliant with industry standards and company regulations.<br />&zwj;Managing the IT budget and ensuring that expenses are in line with the organization&#39;s financial goals</li><li>Keeping up to date with the latest industry trends and developments in IT operations management.</li><li>Assess system performance and recommend improvements</li><li>Provide support and guidance to stakeholders via help desk</li><li>&nbsp;</li></ul></td><td style=\"height:22.0pt; vertical-align:top; width:67.5pt\"><p>3</p></td><td style=\"height:22.0pt; vertical-align:top; width:49.5pt\"><p>Home/Field</p></td></tr><tr><td style=\"height:120.0pt; vertical-align:top; width:106.8pt\"><p><strong>Business Analyst </strong></p></td><td style=\"height:120.0pt; vertical-align:top; width:234.95pt\"><p>a) Education: Full time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology &nbsp;&nbsp;with preferably MBA degree from a reputed University or College or Institute<br />b) Certifications: Certified Business Analyst<br />c) Experience: Should possess at least 8 years of experience in IT and ICT project implementation in Governance domain<br />d) Project experience: i. Should have at least 2 projects of similar scope as Business Analyst ii. Should have experience of more than 5 years in requirements analysis, business process workflow preparations, domain use case creation and other relevant activities iii. Experienced in designing data warehouses or marts as required<br />&nbsp;</p></td><td style=\"height:120.0pt; vertical-align:top; width:225.0pt\"><ul><li>Initiate the Software Project, brings together the stakeholders, collects all the information, and prepares a Scope Document,</li><li>Focus on high-level details and having the ability to understand precise outcomes as a part of business analyst requirements.</li><li>Understand requirement specifications, process flows, and creating business use case scenarios.</li><li>Represent Project Stakeholders throughout the process definition, functional and business requirements, and service priorities</li><li>Bridge the gap between business requirements and technology solutions and communicate effectively with stakeholders</li></ul></td><td style=\"height:120.0pt; vertical-align:top; width:67.5pt\"><p>6</p></td><td style=\"height:120.0pt; vertical-align:top; width:49.5pt\"><p>Home/Field</p></td></tr><tr><td style=\"height:96.5pt; vertical-align:top; width:106.8pt\"><p><strong>Security Architect </strong></p></td><td style=\"height:96.5pt; vertical-align:top; width:234.95pt\"><p>a) Education: Full time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology &nbsp;&nbsp;from a reputed University or College or Institute<br />b) Certifications: Should have OEM/Industry Standard certification like CISM, CISSP, ISO 27001, and others as applicable<br />c) Experience: Should possess at least 8 years of experience in IT and ICT project implementation in Governance domain including designing and maintaining security systems<br />d) Project experience: i. Should have at least 2 projects of similar scope as Security Architect</p></td><td style=\"height:96.5pt; vertical-align:top; width:225.0pt\"><ul><li>Planning, studying and then designing a resistant security architecture for various IT projects.</li><li>Developing prerequisites for networks, firewalls, routers, and other network devices</li><li>Performing vulnerability assessment, security testing, and risk analysis</li><li>Researching and implementing the updated security standards, systems, and best practices</li></ul></td><td style=\"height:96.5pt; vertical-align:top; width:67.5pt\"><p>6</p></td><td style=\"height:96.5pt; vertical-align:top; width:49.5pt\"><p>Home/Field</p></td></tr><tr><td style=\"height:96.5pt; vertical-align:top; width:106.8pt\"><p><strong>Test Lead</strong></p></td><td style=\"height:96.5pt; vertical-align:top; width:234.95pt\"><p>Have BE / B Tech in computer science/IT (or)</p><p>BCA / B.Sc. Computer Science (or)</p><p>Master&rsquo;s degree in computer science / Computer Application.</p><p>Minimum 5 years of work experience in Testing</p><p>Must have experience in online &amp; offline testing tools, load testing, regression testing &amp; other prominent black &amp; white box testing techniques.</p><p>&nbsp;</p></td><td style=\"height:96.5pt; width:225.0pt\"><ul><li>Meeting with development managers to discuss software specifications and controls.</li><li>Identify the scope of the testing required for a particular release based on the requirements of the document.</li><li>Put out the Test Plan after discussions with the test team and have it reviewed and approved by the Management/ Development team.</li><li>Identify the testing effort required by calculating the sizing needed for the given release and plan the required effort for the same.</li><li>Monitor the test progress by constantly assessing the work assigned to each of the resources and re-balance or re-allocate them as required.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Bridge any gaps and differences between the Testing team and the Management in order to form a clean two-way interface channel.</li><li>Building, coding, and implementing software evaluation test programs.<br />Running test programs to ensure that testing protocols evaluate the software correctly.</li><li>Finalizing and documenting testing procedures.</li><li>Completing final tests and creating test reports.<br />Presenting test reports to management and suggesting software fixes.</li></ul></td><td style=\"height:96.5pt; vertical-align:top; width:67.5pt\"><p>6</p></td><td style=\"height:96.5pt; vertical-align:top; width:49.5pt\"><p>Home/Field</p></td></tr></tbody></table><p>&nbsp;</p><p>&nbsp;</p><ol><li><ol><li>Operation &amp; maintenance (Data Centre) support team</li></ol></li></ol><table border=\"1\" cellspacing=\"0\" style=\"width:683.75pt\"><thead><tr><td style=\"height:17.5pt; vertical-align:top; width:107.75pt\"><p><strong>Position </strong></p></td><td style=\"height:17.5pt; vertical-align:top; width:221.55pt\"><p><strong>Qualification / Experience</strong></p></td><td style=\"height:17.5pt; vertical-align:top; width:204.15pt\"><p><strong>Rolls &amp; Responsibilities</strong></p></td><td style=\"height:17.5pt; vertical-align:top; width:64.85pt\"><p><strong>Person Months</strong></p></td><td style=\"height:17.5pt; vertical-align:top; width:85.45pt\"><p><strong>Home/Field </strong></p></td></tr></thead><tbody><tr><td style=\"height:105.25pt; vertical-align:top; width:107.75pt\"><p><strong>Data Centre Manager</strong></p></td><td style=\"height:105.25pt; vertical-align:top; width:221.55pt\"><p>a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology &nbsp;&nbsp;from a reputed University or College or Institute<br />b) Certification: PMP or Prince2 or equivalent or OEM or Industry Standard certification in Infrastructure Management. E.g., ITIL V.3, ISO 20000, and others<br />c) Experience: Should possess at least above 10 years of experience in managing Data Centers<br />d) Project Experience: i. Should have led a team of more than 50 direct/indirect people</p></td><td style=\"height:105.25pt; vertical-align:top; width:204.15pt\"><ul><li>Maintain data centers and environmental facilities including power backup, fire prevention systems, and HVAC</li><li>Planning, installation, and support of the company&rsquo;s physical computer infrastructure (hardware, systems software, networks, and backup systems)</li><li>Troubleshoot issues within the data center and physical infrastructure<br />Manage and support change and release processes for physical environments</li><li>Provide cost and design proposals and liaise with vendors<br />Establish physical operational support procedures for all systems</li><li>Lead the team of employees and contractors, service providers</li><li>Train all team members</li><li>Create metrics and monitoring to aid in SLA reporting</li></ul><p>&nbsp;</p></td><td style=\"height:105.25pt; vertical-align:top; width:64.85pt\"><p>36</p></td><td style=\"height:105.25pt; vertical-align:top; width:85.45pt\"><p>Home</p></td></tr><tr><td style=\"height:58.0pt; vertical-align:top; width:107.75pt\"><p><strong>System Administrator</strong></p></td><td style=\"height:58.0pt; vertical-align:top; width:221.55pt\"><p>a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology &nbsp;&nbsp;from a reputed University or College or Institute<br />b) Certification: CCNA / CCNP /MCSE / Linux or any other equivalent<br />c) Experience: Should possess at least 6 to 8 years of experience in system administration domain</p></td><td style=\"height:58.0pt; vertical-align:top; width:204.15pt\"><ul><li>Install and configure software and hardware</li><li>Manage network servers and technology tools</li><li>Set up accounts and workstations</li><li>Monitor performance and maintain systems according to requirements</li><li>Troubleshoot issues and outages</li><li>Ensure security through access controls, backups and firewalls</li><li>Upgrade systems with new releases and models</li><li>Develop expertise to train staff on new technologies</li><li>Build an internal wiki with technical documentation, manuals and IT policies</li></ul><p>&nbsp;</p></td><td style=\"height:58.0pt; vertical-align:top; width:64.85pt\"><p>36</p></td><td style=\"height:58.0pt; vertical-align:top; width:85.45pt\"><p>Home</p></td></tr><tr><td style=\"height:94.45pt; vertical-align:top; width:107.75pt\"><p><strong>Database Administrator</strong></p></td><td style=\"height:94.45pt; vertical-align:top; width:221.55pt\"><p>a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology &nbsp;&nbsp;from a reputed University or College or Institute Certification: OCA/OCP/Java/MySQL or equivalent<br />b) Experience: Should possess at least 6 to 8 years of experience in handling databases / Network databases<br />c) Should have experience in database activities like instance tuning, schema management, space management, backup and recovery, disaster recovery, data replication, database refresh and others.</p></td><td style=\"height:94.45pt; vertical-align:top; width:204.15pt\"><ul><li>Install and maintain the performance of database servers.</li><li>Develop processes for optimizing database security.</li><li>Set and maintain database standards.</li><li>Manage database access.</li><li>Performance tuning of database systems.</li><li>Install, upgrade, and manage database applications.</li><li>Diagnose and troubleshoot database errors.</li><li>Recommend and implement emerging database technologies.</li><li>Create and manage database reports, visualizations, and dashboards.</li><li>Create automation for repeating database tasks.</li><li>Be available for on-call support as needed.</li></ul></td><td style=\"height:94.45pt; vertical-align:top; width:64.85pt\"><p>36</p></td><td style=\"height:94.45pt; vertical-align:top; width:85.45pt\"><p>Home</p></td></tr><tr><td style=\"height:62.95pt; vertical-align:top; width:107.75pt\"><p><strong>Network Administrator</strong></p></td><td style=\"height:62.95pt; vertical-align:top; width:221.55pt\"><p>a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology &nbsp;&nbsp;&nbsp;from a reputed University or College or Institute<br />b) Certifications: CCNA/MCSE or any other equivalent<br />c) Experience: Should possess at least 6 to 8 years of experience in Network administration domain experience in handling network infrastructure</p></td><td style=\"height:62.95pt; vertical-align:top; width:204.15pt\"><ul><li>Perform network design and capacity planning.</li><li>Installs and maintains network file servers and network operating systems; ensures that backup copies of all files are routinely made and securely stored at separate location; maintains system documentation.</li><li>Provides second level technical support to users concerning network system operations.</li><li>Diagnoses problems with network equipment and performs equipment repair or upgrades when appropriate.</li><li>Installs, configures, and maintains multi-user software to be accessed from file servers.</li><li>Administer and maintain end user accounts, permissions, and access rights.</li><li>Installs, configures, and maintains network cabling and other networking equipment such as hubs, switches, and UPS.</li><li>Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices</li><li>Manage security solutions, including firewall, anti-virus, and intrusion detection systems.</li><li>Works in close cooperation with Systems Analyst and Lead Information Technology Technician to facilitate management of computer labs, installing any software needed for each semester and/or special seminars.</li><li>Works with System Administrator and Director of Institutional Services in planning, installation, and documentation of network topology and Virtual Desktop Infrastructure</li></ul></td><td style=\"height:62.95pt; vertical-align:top; width:64.85pt\"><p>36</p></td><td style=\"height:62.95pt; vertical-align:top; width:85.45pt\"><p>Home / Field</p></td></tr><tr><td style=\"height:72.5pt; vertical-align:top; width:107.75pt\"><p><strong>Network Support Engineer 1 </strong></p></td><td style=\"height:72.5pt; vertical-align:top; width:221.55pt\"><p>a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology from a reputed University or College or Institute</p><p>b) Certifications: MCSE/CCNA certification preferred</p><p>c) Experience: Should possess at least 6 to 8 years of experience as network support engineer</p></td><td style=\"height:72.5pt; vertical-align:top; width:204.15pt\"><ul><li>Providing primary backup for networks should they fail</li><li>Ensuring the effective administration of a new business network</li><li>Performing troubleshooting on all programs when required</li><li>Preparing post-mortem reports and performing trend analysis when there are system failures</li><li>Developing and maintaining all of the comprehensive documentation with the implemented network</li><li>Assisting other departments when it comes to localised issues</li><li>Coordinating with various departments to help develop a network design that runs smoothly</li><li>Managing all the technical network resources for both projects and the business as a whole</li><li>Ensuring there is an optimal level of technical backup at all times</li><li>Monitoring network performance to determine if adjustments need to be made.</li><li>Operating master consoles to monitor the performance of networks and computer systems.</li></ul></td><td style=\"height:72.5pt; vertical-align:top; width:64.85pt\"><p>36</p></td><td style=\"height:72.5pt; vertical-align:top; width:85.45pt\"><p>Field</p></td></tr><tr><td style=\"height:74.65pt; vertical-align:top; width:107.75pt\"><p><strong>Network Support Engineer 2</strong></p></td><td style=\"height:74.65pt; vertical-align:top; width:221.55pt\"><p>a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology &nbsp;&nbsp;from a reputed University or College or Institute<br />b) Certifications: Any certification related to networking<br />c) Experience: Should possess at least 3 to 5 years of experience as network support engineer</p><p><br />&nbsp;</p></td><td style=\"height:74.65pt; vertical-align:top; width:204.15pt\"><ul><li>Providing primary backup for networks should they fail</li><li>Ensuring the effective administration of a new business network</li><li>Performing troubleshooting on all programs when required</li><li>Preparing post-mortem reports and performing trend analysis when there are system failures</li><li>Assisting other departments when it comes to localized issues</li><li>Coordinating with various departments to help develop a network design that runs smoothly</li><li>Ensuring there is an optimal level of technical backup at all times</li></ul></td><td style=\"height:74.65pt; vertical-align:top; width:64.85pt\"><p>36</p></td><td style=\"height:74.65pt; vertical-align:top; width:85.45pt\"><p>Home</p></td></tr><tr><td style=\"height:100.3pt; vertical-align:top; width:107.75pt\"><p><strong>Technical Support</strong></p></td><td style=\"height:100.3pt; vertical-align:top; width:221.55pt\"><p>a) Education: Full Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology&nbsp;&nbsp; from a reputed University or College or Institute</p><p>b) Certifications: Networking or any other relevant technical certification</p><p>c) Experience: Should possess at least 3 to 5 years of experience in technical support</p><p>&nbsp;</p></td><td style=\"height:100.3pt; vertical-align:top; width:204.15pt\"><ul><li>Collaborating with the IT department on the deployment and maintenance of network technologies.</li><li>Installing, configuring, and updating network software, as well as maintaining hardware and network devices.</li><li>Optimizing server capacity to keep up with demand in online traffic.</li><li>Testing network protocols and ensuring stable and secure server connectivity.</li><li>Training junior IT personnel, providing onsite or remote or technical support, and preparing user manuals.</li><li>Documenting network processes and layouts, as well as enhancing network security.</li></ul></td><td style=\"height:100.3pt; vertical-align:top; width:64.85pt\"><p>36</p></td><td style=\"height:100.3pt; vertical-align:top; width:85.45pt\"><p>Home</p></td></tr></tbody></table><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><ol><li><strong>Capacity-building program &nbsp;</strong></li></ol><p>System Integrators shall refer to Annexure-V for the Training and Capacity Building that shall give detailed scope on the Training Requirements, Scheduling the Training Calendar, number of trainings and their different types that shall be given along with the proper training aids, for TNUHDB Officials and Other Stakeholders.</p><p>&nbsp;</p><ol><li><strong>Project deliverables / Timeline / Payment schedule</strong></li></ol><table border=\"1\" cellspacing=\"0\" style=\"width:104.82%\"><thead><tr><td style=\"background-color:#e7e6e6; height:21.35pt; width:4.54%\"><p><strong>#</strong></p></td><td style=\"background-color:#e7e6e6; height:21.35pt; width:64.92%\"><p><strong>Scope Activity / Deliverable of SI</strong></p></td><td style=\"background-color:#e7e6e6; height:21.35pt; width:16.02%\"><p><strong>Timeline completion</strong></p></td><td style=\"background-color:#e7e6e6; height:21.35pt; width:14.52%\"><p><strong>Payment Schedule</strong></p></td></tr><tr><td style=\"background-color:#e7e6e6; height:13.45pt; width:4.54%\"><p>&nbsp;</p></td><td style=\"background-color:#e7e6e6; height:13.45pt; width:64.92%\"><p><strong>PLANNING &amp; SOLUTION DESIGN</strong></p></td><td style=\"background-color:#e7e6e6; height:13.45pt; width:16.02%\"><p>&nbsp;</p></td><td style=\"background-color:#e7e6e6; height:13.45pt; width:14.52%\"><p>&nbsp;</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>1</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Signing of contract between SI and TNUHDB</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T</p></td><td rowspan=\"2\" style=\"height:13.45pt; vertical-align:bottom; width:14.52%\"><p>5% of Capex</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>2</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Submission of Project charter and Work Plan document</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T+ 1 month</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>3</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Submission of Business Requirement and SRS document</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T+ 2 months</p></td><td rowspan=\"3\" style=\"height:13.45pt; vertical-align:bottom; width:14.52%\"><p>5% of Capex</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>4</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Submission of HLD and LLD solution design document</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T+ 3 months</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>5</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Submission of Change Management and Capacity Building Plan</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T+ 3 months</p></td></tr><tr><td style=\"background-color:#e7e6e6; height:13.45pt; width:4.54%\"><p>&nbsp;</p></td><td style=\"background-color:#e7e6e6; height:13.45pt; width:64.92%\"><p><strong>IMPLEMENTATION </strong></p></td><td style=\"background-color:#e7e6e6; height:13.45pt; width:16.02%\"><p>&nbsp;</p></td><td style=\"background-color:#e7e6e6; height:13.45pt; width:14.52%\"><p>&nbsp;</p></td></tr><tr><td style=\"height:21.35pt; width:4.54%\"><p>6</p></td><td style=\"height:21.35pt; width:64.92%\"><p>Submission of IT Hardware, Network infrastructure, Support Software procurement plan</p></td><td style=\"height:21.35pt; width:16.02%\"><p>T + 4 months</p></td><td rowspan=\"4\" style=\"height:21.35pt; width:14.52%\"><p>15% of Capex</p></td></tr><tr><td style=\"height:32.05pt; width:4.54%\"><p>7</p></td><td style=\"height:32.05pt; width:64.92%\"><p>Supply, install, configuration, commissioning of required IT infrastructure networking equipment, NoC as part of technical solution, Cloud DC, DR</p></td><td style=\"height:32.05pt; width:16.02%\"><p>T + 6 months</p></td></tr><tr><td style=\"height:25.1pt; width:4.54%\"><p>8</p></td><td style=\"height:25.1pt; width:64.92%\"><p>Supply, install, configuration, commissioning of required IT infrastructure for end users</p></td><td style=\"height:25.1pt; width:16.02%\"><p>T + 6 months</p></td></tr><tr><td style=\"height:22.75pt; width:4.54%\"><p>9</p></td><td style=\"height:22.75pt; width:64.92%\"><p>Supply, install, configuration of Support software for Technical wing and end users</p></td><td style=\"height:22.75pt; width:16.02%\"><p>T + 6 months</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>10</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Digitization and Data Migration</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T + 7 months</p></td><td style=\"height:13.45pt; vertical-align:bottom; width:14.52%\"><p>5% of Capex</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>11</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Application Development / Customisation of solution</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T + 8 months</p></td><td rowspan=\"6\" style=\"height:13.45pt; width:14.52%\"><p>20% of Capex</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>12</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Application Cloud hosting in DC and DR</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T + 8 months</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>13</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Integration Test</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T + 8 months</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>14</p></td><td style=\"height:13.45pt; width:64.92%\"><p>System Integration Test</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T + 9 months</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>15</p></td><td style=\"height:13.45pt; width:64.92%\"><p>User Acceptance Test</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T + 9 months</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>16</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Submission of Test reports</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T + 9 months</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>17</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Submission of Project Documentation, User Manuals, SoPs</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T + 9 months</p></td><td rowspan=\"2\" style=\"height:13.45pt; width:14.52%\"><p>5% of Capex</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>18</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Training, Capacity Building, Change Management</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T + 10 months</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>19</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Pilot implementation of PMS, ERP, Portal applications</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T + 11 months</p></td><td rowspan=\"2\" style=\"height:13.45pt; width:14.52%\"><p>5% of Capex</p></td></tr><tr><td style=\"height:21.35pt; width:4.54%\"><p>20</p></td><td style=\"height:21.35pt; width:64.92%\"><p>Submission of &quot;Lessons Learnt&quot; and Solution Update based on Pilot Implementation (Including UAT and Certification)</p></td><td style=\"height:21.35pt; width:16.02%\"><p>T + 11 months</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>21</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Third party security audit and certification</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T + 12 months</p></td><td style=\"height:13.45pt; width:14.52%\"><p>5% of Capex</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>22</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Go-Live</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T + 12 months</p></td><td style=\"height:13.45pt; width:14.52%\"><p>15% of Capex</p></td></tr><tr><td style=\"height:13.45pt; width:4.54%\"><p>23</p></td><td style=\"height:13.45pt; width:64.92%\"><p>Solution stabilisation &amp; Handholding to TNUHDB</p></td><td style=\"height:13.45pt; width:16.02%\"><p>T + 14 months</p></td><td style=\"height:13.45pt; vertical-align:bottom; width:14.52%\"><p>10% of Capex</p></td></tr><tr><td style=\"background-color:#e7e6e6; height:13.45pt; width:4.54%\"><p>&nbsp;</p></td><td style=\"background-color:#e7e6e6; height:13.45pt; width:64.92%\"><p><strong>OPERATION &amp; MAINTENANCE</strong></p></td><td style=\"background-color:#e7e6e6; height:13.45pt; width:16.02%\"><p>&nbsp;</p></td><td style=\"background-color:#e7e6e6; height:13.45pt; width:14.52%\"><p>&nbsp;</p></td></tr><tr><td style=\"height:45.1pt; width:4.54%\"><p>24</p></td><td style=\"height:45.1pt; width:64.92%\"><p>Quarterly Operation and Maintenance Support + Quarterly SLA Compliance Report</p></td><td style=\"height:45.1pt; width:16.02%\"><p>Every quarter for O&amp;M period</p></td><td style=\"height:45.1pt; vertical-align:bottom; width:14.52%\"><p>~8.31% of OPEX per Quarterly (OPEX equally amortized across 12 quarters, time of 3 years)</p></td></tr><tr><td style=\"background-color:#e7e6e6; height:13.45pt; width:4.54%\"><p>&nbsp;</p></td><td style=\"background-color:#e7e6e6; height:13.45pt; width:64.92%\"><p><strong>PROJECT HANDOVER &amp; EXIT</strong></p></td><td style=\"background-color:#e7e6e6; height:13.45pt; width:16.02%\"><p>&nbsp;</p></td><td style=\"background-color:#e7e6e6; height:13.45pt; width:14.52%\"><p>&nbsp;</p></td></tr><tr><td style=\"height:21.35pt; width:4.54%\"><p>25</p></td><td style=\"height:21.35pt; width:64.92%\"><p>Handing over of maintenance, user training and knowledge transfer</p></td><td style=\"height:21.35pt; width:16.02%\"><p>&nbsp;36th month of O&amp;M period</p></td><td style=\"height:21.35pt; vertical-align:bottom; width:14.52%\"><p>10% of Capex</p></td></tr></thead></table><p>&nbsp;</p><p>Note: Capex (Capital Expenditure) and Opex (Operational Expenditure) to be quoted by the firm (System Integrator)</p><ol><li><strong>Compliance to Standards</strong><ol><li>Adherence to Open-Source Standard</li></ol></li></ol><p>The solution for this project must be designed following open standards, to the extent feasible and in line with overall system requirements set out in this RFP, to provide for good inter-operability with multiple platforms and avoid any technology or technology provider lock-in.</p><ol><li><ol><li>Compliance with Government standards &amp; policies</li></ol></li></ol><p>The solution proposed by SI in response to this RFP, must comply with all the relevant standards and policies related to e-Governance application development published by Government of India, which includes:</p><ol><li>Ministry of Electronics and Information Technology, Government of India as updated from time to time. The latest version of the standards may be found at https://egovstandards.gov.in</li><li>National Informatics Corporation The latest version of the standards may be found at https://web.guidelines.gov.in&nbsp;</li><li>Guidelines for Indian Government Websites (GIGW), available at: http://darpg.gov.in/sites/default/files/Guidelines_for_Government_websites_0_0.pdf</li><li>&ldquo;Policy on Open Application Programming Interfaces (APIs) for Government of India&rdquo; available at: http://www.egazette.nic.in/WriteReadData/2015/164238.pdf</li><li>&ldquo;Policy on Adoption of Open-Source Software for Government of India&rdquo; available at URL http://www.egazette.nic.in/WriteReadData/2015/163746.pdf</li><li>Information Technology Act 2000 (revised 2008) (http://www.meity.gov.in/content/information-technology-act)</li><li>CERT-In security guidelines for Indian Government websites (http://www.cert-in.org.in/)</li><li>E-SAFE Guidelines for Information Security (http://egovstandards.gov.in/&nbsp; )</li><li>e-Governance Standards for Preservation Information Documentation of e-Records (http://egovstandards.gov.in/&nbsp; )</li><li>e-Governance standards on Biometric standards (http://egovstandards.gov.in/&nbsp; )</li><li>Framework and Guidelines for Use of Social Media for Government Organizations (http://meity.gov.in/writereaddata/files/Approved%20Social%20Media%20Framework%20and%20Guidelines%20_2_.pdf)</li><li>Guidelines for Indian Government Websites (http://egovstandards.gov.in/ )</li><li>InDEA (India Digital Ecosystem Architecture (https://www.meity.gov.in/india-enterpise-architecture-indea )</li><li>Digital Personal Data Protection (https://www.meity.gov.in)<ol><li>Compliance with Industry Standards</li></ol></li></ol><p>In addition to above, the proposed solution must be based on and compliant with industry standards (their latest versions as on date) wherever applicable. This will apply to all the aspects of solution including but not limited to design, development, security, installation, and testing. There are many standards that are summarized below. However, the list below is for reference purposes only and is not to be considered as exhaustive.</p><ol><li>Portal development W3C specifications</li><li>Information access/transfer protocols SOAP, HTTP/HTTPS</li><li>Photograph JPEG (minimum resolution of 640 x 480 pixels)</li><li>Scanned documents TIFF (Resolution of 600 X 600 dpi)</li><li>Biometric framework BioAPI 2.0 (ISO/IEC 19784-1:2005)</li><li>Latest HTML standards<ol><li>Single-Sign On</li></ol></li></ol><p>The proposed solution should enable single-sign-on so that any user once authenticated and authorized by system is not required to be re-authorized for completing any of the services in the same session. For employees of the TNUHDB concerned, the browser-based application accessed on the intranet, through single-sign-on mechanism, will provide access to all the services of the departments concerned (based on their roles and responsibilities), Help module, basic and advanced reporting etc. Similarly, for external users (citizens and others), based on their profile and registration, the system shall enable single sign on facility to apply for various services, integration with existing TNUHDB applications, external applications, submit queries /complaints and check status of their applications.</p><ol><li><ol><li>Support for PKI based Authentication and Authorization</li></ol></li></ol><p>The solution shall support PKI based Authentication and Authorization, in accordance with IT Act 2000, using the Digital Certificates issued by the Certifying Authorities (CA) such as MTNL or NIC or Maharashtra Government authorized agency. Two factor authentications (login id &amp; password and digital signature) shall be implemented by the SI for officials/employees involved in processing citizen services as per the Functional requirement specification of the services specified in RFP.</p><ol><li><ol><li>Interoperability Standards</li></ol></li></ol><p>Keeping in view the evolving needs of interoperability, especially the possibility that the solution shall become the focal point of delivery of services and may also involve cross functionality with the e-Government projects of other departments / businesses in future, the solution should be built on Open Standards. Some of the states already have other applications deployed and running for delivering services to citizens. The SI shall ensure that the application developed is easily integrated with the existing applications. Every care shall be taken to ensure that the code does not build a dependency on any proprietary software, particularly, using proprietary &lsquo;stored procedures&rsquo; belonging to a specific database product.</p><ol><li><ol><li>Scalability</li></ol></li></ol><p>One of the fundamental requirements of the proposed application is its scalability. The architecture should be proven to be scalable (cater to increasing load of internal and external users and their transactions) and capable of delivering high performance for at least four years from the date of deployment. In this context, it is required that the application and deployment architecture should provide for Scale-Up and Scale out on the Application and Web Servers, Database Servers, and all other solution components.</p><ol><li><ol><li>Security</li></ol></li></ol><p>The systems implemented for project should be highly secure, considering that it is intended to handle sensitive data relating to the TNUHDB departments, and others. The overarching security considerations are described below.</p><ol><li>The security services used to protect the solution shall include Identification, Authentication, Access Control, Administration and Audit and support for industry standard protocols.</li><li>The solution shall support advanced user authentication mechanisms including digital certificates and biometric authentication (wherever it is required like at Data Centre).</li><li>Security design should provide for a well-designed identity management system, security of physical and digital assets, data and network security, backup and recovery and disaster recovery system.</li><li>The solution should provide for maintaining an audit trail of all the transactions and should also ensure the non-repudiation of audit trail without impacting the overall performance of the system.</li><li>The overarching requirement is the need to comply with ISO 27001 standards of security.</li><li>The application design and development should comply with Open Web Application Security Project [OWASP] top 10 principles.</li></ol><p>An indicative list of information security requirements which are to be followed by SI is specified below. During the SRS preparation phase, this may be modified in concurrence with TNUHDB.</p><p><em>Indicative list of information security requirements</em></p><table cellspacing=\"0\"><thead><tr><td style=\"background-color:#4472c4; border-color:#4472c4; width:22.25pt\"><p><strong>#</strong></p></td><td style=\"background-color:#4472c4; width:130.5pt\"><p><strong>Security Areas</strong></p></td><td style=\"background-color:#4472c4; border-color:#4472c4; width:314.75pt\"><p><strong>Specifications</strong></p></td></tr></thead><tbody><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; width:130.5pt\"><p>Physical Security</p></td><td style=\"background-color:#d9e2f3; width:314.75pt\"><ul><li>DC, Experience Centre, other assigned to SI should be physically secured by the SI.</li></ul></td></tr><tr><td style=\"border-color:#8eaadb; vertical-align:top; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"vertical-align:top; width:130.5pt\"><p>Network Security</p></td><td style=\"vertical-align:top; width:314.75pt\"><ul><li>Appropriate firewalls, IPS, SSL devices etc. should be used to ensure Network security</li><li>The solution should support SSL encryption mechanism for transferring data across network and between client and server</li></ul></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; width:130.5pt\"><p>System Security</p></td><td style=\"background-color:#d9e2f3; width:314.75pt\"><ul><li>Adequate access control procedures should be defined to secure the entire IT system, physically and logically.</li><li>The access controls procedures should cover all stages in the life cycle of user access, from the initial registration of new users to the final deregistration of users who no longer require access to information systems and services.</li><li>The system should have two factor authentication mechanism either through One Time Password (OTP) or soft tokens-based technologies for access control and user authentication.</li></ul></td></tr><tr><td style=\"border-color:#8eaadb; vertical-align:top; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"vertical-align:top; width:130.5pt\"><p>Application Security</p></td><td style=\"vertical-align:top; width:314.75pt\"><ul><li>The solution should have appropriate authentication mechanisms</li><li>Application user authentication &amp; authorization related transactions should be encrypted.</li><li>Operating system should be hardened on which the application is installed.</li><li>A web application firewall shall be deployed to secure the web-layer.</li><li>The web applications should be free from OWASP / SANS and CERT-IN web application vulnerabilities as released from time to time.</li></ul></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; width:130.5pt\"><p>Audit Trails &amp; Logs</p></td><td style=\"background-color:#d9e2f3; width:314.75pt\"><ul><li>Event logging should create an accurate record of user activity such as which users accessed which system, and for how long.</li><li>The solution should log all types of events especially those related to security</li></ul></td></tr><tr><td style=\"border-color:#8eaadb; vertical-align:top; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"vertical-align:top; width:130.5pt\"><p>Data Protection</p></td><td style=\"vertical-align:top; width:314.75pt\"><ul><li>The solution should support SSL encryption mechanism for transferring data across network. Provision should be made to ensure that data in any form should not be copied on to any external media without authorization.</li><li>The data transferred across network should be encrypted using Public Key (PKI) Infrastructure.</li><li>Complete end point data protection should be provided at client site such that any type of data pilferage using unauthorized copying, storing, and emailing could be prohibited.</li><li>Access to all system resources including data files, devices, processes, and audit files should be provided to the intended users only.</li><li>All mobile applications should be designed and developed in a way that it ensures security of the application and data on the device.</li><li>Ensure to protect documents by assigning security parameters and criteria to provide more effective protection for an electronic document to maintain Confidentiality, Authorization, Accountability, Integrity, Authenticity and Non-repudiation.</li></ul></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; width:130.5pt\"><p>Session Management</p></td><td style=\"background-color:#d9e2f3; width:314.75pt\"><ul><li>The system should limit to only one session per user or process ID.</li><li>The system should put a limit on the maximum time length of an idle session, which should ensure that automatic session termination takes place after expiry of the specific time length.</li></ul></td></tr><tr><td style=\"border-color:#8eaadb; vertical-align:top; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"vertical-align:top; width:130.5pt\"><p>Data Warehouse Security</p></td><td style=\"vertical-align:top; width:314.75pt\"><ul><li>Users must not have access to the data warehouse prompt of the application. Access to the data warehouse prompt must be restricted only to the database administrator.</li><li>&ldquo;Super user&rdquo; rights for the data warehouse must only be given to the administrator and the activities of these accounts must be properly logged.</li></ul></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; width:130.5pt\"><p>Application Deployment</p></td><td style=\"background-color:#d9e2f3; width:314.75pt\"><ul><li>All unused ports should be blocked at server machines.</li><li>The application server should be segregated from internet zone through firewall or other filtering mechanism.</li></ul></td></tr><tr><td style=\"border-color:#8eaadb; vertical-align:top; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"vertical-align:top; width:130.5pt\"><p>Information Security Governance</p></td><td style=\"vertical-align:top; width:314.75pt\"><ul><li>The employees working on the project should be made aware of his or her responsibilities with respect to Information Privacy and Information Security.</li><li>Employees working on the project shall undergo security awareness training during induction.</li></ul></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; width:130.5pt\"><p>Storage Equipment</p></td><td style=\"background-color:#d9e2f3; width:314.75pt\"><ul><li>All information storage media (e.g., hard disks, magnetic tapes and others) should be physically secured.</li><li>Physical access to magnetic tape, disk, and others should be restricted to authorized personnel.</li></ul></td></tr><tr><td style=\"border-color:#8eaadb; vertical-align:top; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"vertical-align:top; width:130.5pt\"><p>Computing Environment</p></td><td style=\"vertical-align:top; width:314.75pt\"><ul><li>All workstation hardware and associated peripheral equipment at Client site premises should be marked with a unique asset identification code. The asset identification code should follow a defined naming convention that would uniquely and appropriately identify the asset.</li><li>USB ports should be disabled on specified desktops / laptops at Client site premises, to prevent use of pen drives, external disk drives etc.</li><li>IT assets inventory must contain criticality of hardware in levels of importance (Confidentiality, Integrity and Availability).</li></ul></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; width:130.5pt\"><p>Email Security</p></td><td style=\"background-color:#d9e2f3; width:314.75pt\"><ul><li>Email must have protection from inbound and outbound email threats. It should report compliance violations by scanning all inbound and outbound email content and attachments for sensitive data, real-time protection from spam, phishing, viruses, spoofing, zombies, directory harvest (DHA), Denial of Service (DoS) and other attacks.</li></ul></td></tr><tr><td style=\"border-color:#8eaadb; vertical-align:top; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"vertical-align:top; width:130.5pt\"><p>Virus Control</p></td><td style=\"vertical-align:top; width:314.75pt\"><ul><li>Latest version of anti-virus should be installed on workstations and servers at Client premises.</li><li>The anti-virus software should run on network file servers on a regular basis (preferably daily).</li></ul></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; width:130.5pt\"><p>Compliance to Security Standards</p></td><td style=\"background-color:#d9e2f3; width:314.75pt\"><ul><li>Software/Hardware system should comply with &lt;ISO/IEC 27001:2015&gt;.</li></ul></td></tr><tr><td style=\"border-color:#8eaadb; vertical-align:top; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"vertical-align:top; width:130.5pt\"><p>Security Information and Event Management System (SIEM)</p></td><td style=\"vertical-align:top; width:314.75pt\"><ul><li>SI should install SIEM for Real-time analysis of security alerts generated by applications and infrastructure.</li></ul></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; width:22.25pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; width:130.5pt\"><p>Database Activity Monitoring (DAM) Solution</p></td><td style=\"background-color:#d9e2f3; width:314.75pt\"><ul><li>SI should install DAM to monitor all database activities and internal users with privileged access.</li></ul></td></tr></tbody></table><p>&nbsp;</p><ol><li><ol><li>Application Architecture</li></ol></li><li>It has been proposed that the applications designed and developed for the departments concerned must follow some best practice and industry standards. To achieve the high level of stability and robustness of the application, the system development life cycle must be carried out using the industry standard best practices and adopting the security constraints for access and control rights. The various modules / application should have a common Exception Manager to handle any kind of exception arising due to internal/external factors.</li><li>Similarly, the modules of the application are to be supported by the Session and Transaction Manager for the completeness of the request and response of the client request. The system should have a module exclusively to record the activities/ create the log of activities happening within the system / application to avoid any kind of irregularities within the system by any User / Application.<ol><li>Proposed Application Architecture</li></ol></li></ol><p>An indicative 3-tier architecture (also referred to as multi-tier or N-tier architecture) has been proposed for the Application Solution.</p><p>The entire processing should take place in n-tier architecture:</p><ol><li>Front-end software (client tier) - responsible for the presentation of information and provides user interface.</li><li>Business Process / Service Layer &ndash; In the long SSDG may be used, as an Integrated Framework for delivery of Services.</li><li>Application Layer &ndash; The Business logic for all the application as per the FRS document</li><li>Database Layer - responsible for the manipulation and storage of data.</li></ol><p>&nbsp;</p><ol><li><ol><li>High Level Design (HLD)</li></ol></li></ol><p>Once the SRS are approved, the SI shall complete the High-Level Designing and all HLD documents of all the functionalities, integration with existing application and external application. The SI shall prepare the HLD and have it reviewed and approved by the TNUHDB will sign off on the HLD documents based on the advice of PMC.</p><ol><li><ol><li>Detailed (Low Level) Design (LLD)</li></ol></li></ol><p>The LLD shall interpret the approved HLD to help application development and shall include detailed service descriptions and specifications, application logic (including &ldquo;pseudo code&rdquo;) and UI design (screen design and navigation). The preparation of test cases will also be completed during this stage. The SI shall have the design documents reviewed and approved by the TNUHDB. TNUHDB will sign off on the LLD documents based on the advice of PMC.</p><ol><li><ol><li>Test Plan</li></ol></li></ol><p>Once the SRS is approved and design is started, the SI shall prepare all necessary Test Plans (including test cases), i.e., plans for Acceptance Testing. Test cases for Initial and Final User Acceptance Testing shall be developed in collaboration with domain experts identified at TNUHDB. Initial and Final User Acceptance Testing shall involve Test Case development, Unit Testing, Integration and System Testing, Functional testing of Application, Performance testing of the Application including measurement of all Service Levels as mentioned in this RFP and finally SI shall also carryout Load/ Stress testing. The SI will submit the test plans and test result reports to TNUHDB for comprehensive verification and approval.</p><ol><li><ol><li>Specification</li></ol></li><li>Fingerprint scanning IAFIS specifications</li><li>Digital signature RSA standards</li><li>Document encryption PKCS specifications</li><li>Information Security to be ISO 27001 compliant</li><li>Operational integrity &amp; security management to be ISO 17799 compliant</li><li>IT Infrastructure management ITIL / EITM specifications</li><li>Service Management ISO 20000 specifications</li><li>Project Documentation IEEE/ISO specifications for documentation</li><li>Workflow design WFMC Standards</li><li>Information access/transfer protocols W3C Specifications</li><li>Portal Development - W3C, GIGW</li><li>Software Development - CMMI Level 3 and above</li><li>Interoperability - Web Services, Open Standards</li><li>Document encryption - PKCS specifications</li><li>Information Security - ISO 27001 certification (or above) *</li><li>IT Infrastructure management - EITM specifications</li><li>Service Management - ISO 20000 specifications (or above)</li><li>Project Documentation - IEEE/ISO specifications for documentation</li><li>Records Management - ISO 15489 certification (or above) *</li></ol><p>* The SI shall get the entire facility (Record Management Facility) certified with respect to the above specification. The cost for the same will be borne by the SI. These are mandatory requirements. The ISO 15489 certification for Records Management shall be obtained on &ldquo;Acceptance&rdquo;, ISO 9001 certification within 3 Months of &ldquo;Acceptance&rdquo;, &ldquo;CMMI Level 3 or above&rdquo; within 6 months of &ldquo;Acceptance&rdquo; and ISO 27001 Certification within 6 Months of &ldquo;Acceptance&rdquo;. Any delay in the timelines mentioned above, payments to the SI shall not be made.</p><ol><li><ol><li>Non-Functional Requirements</li></ol></li></ol><p>The non-functional requirements for this project which are to be delivered by the SI are provided in table mentioned below.</p><ol><li><ol><li><ol><li>General system</li></ol></li></ol></li><li>The System will have to compliance the specifications mentioned in this RFP and with GoI guidelines under &ldquo;standards of e-governance application/ e-Gov. standards&rdquo; (available at http://egovstandards.gov.in/)</li><li>The solution must comply with MEITY&rsquo;s security guidelines, compliances, regulations, and other guidelines as well as policies. The technical solution of Digitalization project must be in conformance with e-Governance Standards of MEITY. The entire solution must be capable of incorporating any changes because of changes in the regulations and policies of the government from time to time.</li><li>The services rendered by TNUHDB must comply with The Tamil Nadu Information Technology (Electronic Service Delivery) Rules, 2016.</li><li>System should allow the users to deploy the application on various environments</li><li>The system will be scalable enough to accommodate a large population of users. The number of TNUHDB users are envisaged to be nearly 1000 at TNUHDB and 4100 external users. The concurrent users will be nearly 1000.</li><li>The System will be designed and developed to support a 16/7 production environment and reporting system</li><li>The system should be developed on the principles of SOA</li><li>Should be compatible with the latest versions of all browsers like IE, Microsoft Edge, chrome, Firefox, Mozilla etc.</li><li>The external portal development should adhere to GIGW (Government of India guidelines for website)</li><li>It should be interoperable with other web applications and for this the system must be following W3C and REST based web services standards on &ldquo;web-design and application</li><li>The system must be flexible enough to accommodate other languages in near future as may be demanded by TNUHDB</li><li>The solution should be provided along with the product manuals, user manuals and functional specifications.</li><li>The solution should maintain a database of frequently asked questions (FAQ).</li><li>The process for removing unnecessary code from the application after it is released should be documented.</li><li>Application code should not contain invalid references to network resources (Pathnames, URLs etc.).</li><li>Single Sign On facilities to be provided for all Digitalization solution applications</li><li>The full application should be able to support clustering, load balancing, high availability, and failover mechanism both vertically and horizontally</li><li>Availability of Integration layer as an independent service component is available for SOA based integration with different TNUHDB and external systems.</li><li>Capable of business process-based orchestration</li><li>Supports integration with SMTP for email integration for sending real time emails linked to business processes</li><li>Supports integration with the SMS gateway (Short Messaging Service) to send SMSs</li><li>Provide audit trails, auditing of user actions and document history</li><li>The System will inform the user of errors based on the validations performed</li><li>The System will allow the user to review and update information if there are correctable errors</li><li>The System will contain a &quot;help&quot; function on each screen as needed to provide users with instructions on how to perform functions, descriptions of data elements and/or other information</li><li>The System will have role-based access control at the data field level</li><li>The System will have a user interface written in Tamil (Unicode font), English (including warnings, notifications and user prompts) free of grammatical errors and typos</li><li>The System will authenticate users before allowing access to functionality requiring a login<ol><li><ol><li>Interoperability &ndash; Integration</li></ol></li></ol></li></ol><ol><li>SI shall be responsible for all integration and associated testing/quality assurance of all Products, including but not limited to -<ol><li>Data / API / Connectivity / Database integration and testing.&nbsp;</li></ol></li></ol><ol><li><ol><li>Hardware / software configuration, installation, integration, and testing.</li><li>Uptime testing and diagnostics.</li></ol></li><li>The System&#39;s interfaces will secure and protect the data and the associated infrastructure from a confidentiality, integrity, and availability perspective.</li><li>The System&#39;s interface infrastructure shall continue to operate despite failure or unavailability of individual technology components such as a server platform or network connection.</li><li>The System&#39;s interfaces must be scalable to accommodate changes in scale including changes in user population, transaction volume and throughput. The System will be capable of making any changes to the interface data elements/layouts easily, and to test those changes.</li><li>The System will implement, at a minimum, interfaces (both real-time and batch) with the systems requiring integration and data sources using APIs</li><li>The System will provide the capability to perform source to destination file integrity checks for exchange of data and alert appropriate parties with issues</li><li>Systems components will be committed to an advanced approach to interoperability using web services and Service Oriented Architecture (SOA)</li><li>Systems will provide the ability to publish services and related data to be used by different types and classes of external and internal systems.</li><li>Systems will provide the capabilities for a Real-Time (or near real-time) Integrated systems where data is easily shared across systems with appropriate adherence to security and privacy restrictions.</li><li>Message and data formats should be based on logical representations of business objects rather than native application data structures</li><li>The solution should support delayed message delivery in case of transmission failure. It shall support putting failed messages in redelivery queue for retransmission<ol><li><ol><li>Work-flow Management</li></ol></li></ol></li></ol><ol><li>System should support easy workflow configuration, its maintenance, and need based modification, addition alteration of the steps</li><li>System should offer performance monitoring features for the business processes. The system shall be capable of identifying, reporting inefficient processes and operations and/or those with high level of error and omission</li><li>The solution should have the ability to support automated workflow designed to address needs of business users</li><li>System should provide option to define KPI (Key Process Indicators) on processes and enable dashboard and drilldown reports on KPI.<ol><li><ol><li>Security</li></ol></li></ol></li></ol><ol><li>The SI should prepare information security policy and supporting procedures for ISO 27000:2016 certifications. The policy and procedure should be submitted prior to Go-Live.</li><li>The TNUHDB Digitalization systems must be in compliant with Information security standards and guidelines for e-Governance in India.</li><li>SI should develop a privacy policy to be posted on the web portal. Privacy policy should be in line with the government of India&rsquo;s policy on information security.</li><li>The system should be capable incorporating validation checks into applications to detect any corruption of information through processing errors or deliberate acts.</li><li>The system should validate the data output from an application to ensure that the processing of stored information is correct and appropriate to the circumstances</li><li>The system should implement secure error handling practices in the application<ol><li><ol><li>Use administration and authentication</li></ol></li></ol></li></ol><ol><li>The system must administer the various users, their rights and must provide for authorization of users</li><li>Authentication should be done centrally and in should be in consonance with the user base. It should provide for user with username and passwords</li><li>The system must provide for password reset procedure, compulsory password reset after 90 days, ability to configure the number of permissible log-in attempts, ability to provide automatic time out (log out) for user,</li><li>System should allow the users to archive details of registered users</li><li>System should allow the users to assign / integrate digital signatures to all registered users</li><li>It should provide logging by user and terminal, the date and time of all transactions with details of creation, reading, updating, deletion or printing.</li><li>Notify security administrator of unauthorized access or attempted access and record in a log with reporting.</li><li>The mobile application must be compatible with iOS and Android systems</li><li>It must support the entering of data on a real time basis</li><li>The system should support configuration setting for all types of mobile phones, smart phones, tablets etc.</li><li>It must support firewall and antivirus capability on mobile apps</li><li>The application must provide for administrative approval for updating and configuring mobile devices</li><li>The SI must ensure the secure configuration, data synchronization and sharing capabilities for mobile devices with authentication and authorization policy enforcement on document manipulation and application access.<ol><li><ol><li>General Conditions</li></ol></li></ol></li></ol><p>The framework and data structure developed shall be in compliance with the Reference Standard for Document and Cyber security launched by Government of Tamil Nadu</p><ol><li><strong>Data, local services, personnel, and facilities to be provided by the Borrower &nbsp;</strong></li></ol><p>For the effective implementation of the proposed solution, TNUHDB will provide following support and facilities to the System Integrator (SI):</p><ul><li>Provide support in reviewing the deliverables submitted by SI during the design and development stages of the project and provide necessary input and approval.</li><li>Provide required coordination support for deployment of the solution for TNUHDB users, offices, and stakeholders</li><li>Provide necessary physical documents, files, records for digitisation as per the scope of work for SI</li><li>Provide data formats of registers maintained in TNUHDB, application forms processed for services, management information reports required to enable design and development of digital solution as per requirement</li><li>Provide identified space / room for establishment of Network Operating Centre (NOC) in TNUHDB board office to house network and security equipment for enterprise resources like Network, Applications, Hardware, and Connectivity to be monitored</li><li>Provide identified space / room to Helpdesk support team to monitor and support the citizen.</li><li>Provide workspace for the SI team to deploy their personnel to work from TNUHDB office during implementation and Operation maintenance.</li><li>Provide identified space / room to PMC team to monitor and support the implementation of Digitisation of TNUHDB.</li><li>Provide support to all the above specified teams, by facilitating necessary civil works and office furniture across all TNUHDB offices. [Deloitte1]&nbsp;</li></ul><ol><li><strong>Operation and maintenance</strong></li></ol><p>SI shall operate and maintain all the components of this project after the commencement of the go-live date. During the O&amp;M phase, SI shall ensure that the service levels are monitored on a regular basis, where they meet the SLA criteria, and shall be reported to TNUHDB.</p><p>Post Go-Live, if any system/sub-system/appliance deployed during the O&amp;M phase then these components must be added in the <strong>TNUHDB systems only after proper induction procedures are followed including hardening and security testing.</strong></p><p>SI will ensure that at no time shall any data of TNUHDB Systems be ported outside the geographical limits of the country. O &amp; M is detailed in Annexure VI.</p><ol><li><strong>Institutional and organization arrangements.</strong><ol><li>Project Stakeholders</li></ol></li></ol><p>For the successful implementation of this project, it is important to have a clear understanding and execution of the roles and responsibilities of the three key stakeholders:&nbsp;</p><ul><li>TNUHDB&nbsp;</li><li>Consulting Firm (M/s Deloitte Touche Tohmatsu India LLP)&nbsp;</li></ul><ul><li>System Integrator (SI)/Vendor&nbsp;</li></ul><p><strong>TNUHDB: </strong>TNUHDB shall provide the overall guidance, project monitoring and coordination between various stakeholders for execution of the project. It shall also seek the necessary approvals as required from the concerned officials and Board.&nbsp;</p><p><strong>Consulting Firm (Deloitte):</strong> Deloitte shall prepare the digital strategy roadmap for TNHUDB, assist in preparing RfP, assist in bid management for the selection of the SI/vendor for the identified solutions in the roadmap and provide handhold support during the initial period after onboarding of the SI/vendor.&nbsp;</p><p><strong>SI/Vendor</strong>: The SI/Vendor shall be selected by TNUHDB who shall then carry out the implementation of solutions proposed as per the terms and conditions laid out in the RfP.&nbsp;</p><p>&nbsp;</p><ol><li><ol><li>Project Governance Structure</li></ol></li></ol><p>A clear definition of the roles and responsibilities of all the stakeholders in a project establishes transparency, accountability, manageability, and efficiency of the project. The governance structure that facilitates the coordination and implementation of project activities and fosters interactions among the team members with a minimum number of disruptions, overlaps and conflict.</p><p>&nbsp;</p><p>Three-tier project management structure:</p><ul><li>Project Leadership Team (office of TNUHDB)</li><li>Project Implementation Committee (PIC) with PIC members and Project Coordination Team</li><li>Project Management Consultant (PMC)</li><li>Implementation Agency (System Integrator / Vendor)</li></ul><p><br />Governance Structure and Responsibility is detailed in Annexure VII</p><p>&nbsp;</p><ol><li><ol><li>Communication Protocols&nbsp;</li></ol></li></ol><p>To ensure timely completion of project activities the following modes for communications are proposed medium, submission of work outputs as mentioned into the following sub-sections.&nbsp;</p><p>Review Meetings&nbsp;</p><p>The review meetings would be the primary and most frequent mode of communication.&nbsp;</p><ul><li>These would be held at periodic intervals&nbsp;</li><li>These would be utilized to take stock of the progress made and discuss the roadblocks being faced.&nbsp;</li><li>Such meetings would normally be attended by representatives from SI and TNUHDB team.&nbsp;</li><li>Among other things progress review in line with the project schedule, progress on the previous meeting output, identification of newly evolved risks and finalization of actionable items as an outcome of the meeting would be discussed.&nbsp;</li></ul><p>&nbsp;</p><p>Suitable online mediums for meeting shall be leveraged wherever required to organise and conduct virtual meetings to facilitate effective and efficient way communications.&nbsp;</p><p>Also, to ensure that there is a two-way communication, all the minutes of the meeting will be recorded and shared with client within 5 working days of the meeting. Such minutes of meeting should be accepted in whole or with changes</p><p>&nbsp;</p><ol><li><ol><li>Progress Reports/ Reports/Notes&nbsp;</li></ol></li></ol><p>Periodic project status report would be submitted by SI highlighting the status of all activities undertaken and the issues requiring attention. The periodic progress reports shall be submitted as per the project plan&nbsp;</p><p>&nbsp;</p><ol><li><ol><li>Communication medium</li></ol></li></ol><p>Email - To facilitate fast action on technical aspects, quick decision making and resolution of issues, both the consultants and client would make extensive use of emails exchanges. Communications will also be marked to the representative of TNUHDB.&nbsp;</p><p>Other virtual medium &ndash; Virtual meeting rooms on various online platforms like MS teams/Zoom/ others shall also be used for holding any meeting, discussion which are not possible to conduct in person.&nbsp;</p><p>&nbsp;</p><ol><li><ol><li>Submission of Work Outputs&nbsp;</li></ol></li></ol><p>SI shall submit its work outputs, recordings of minutes, requests for documentation in English language only through the SI mail id. Any communication from non-SI mail id related to project work outputs should not be considered as formal communication from SI.&nbsp;</p><p>&nbsp;</p><ol><li><ol><li>Quality Assurance Plan</li></ol></li></ol><p>SI would deploy its tailormade quality assurance and management process in consultation with TNUHDB officials and associated stakeholders through implementing and managing a series of quality practices over the lifecycle of the assignment. SI shall ensure that the assessment and deliverable meet the suitable quality standards.</p><p>&nbsp;</p><ol><li><ol><li>Change management and risk management&nbsp;</li></ol></li></ol><p>Change Management&nbsp;</p><p>Any change, which may result in enhancement to geographical, functional or technical scope of work, postponement of the major milestones in the engagement plan, increase in resources, infrastructure or planned training sessions will be subject to the following process:</p><ul><li>Either TNUHDB or SI can raise a scope change request (&ldquo;SCR&rdquo;) accompanied by suitable supporting documents.&nbsp;&nbsp;</li><li>SI team will prepare an estimate of person month effort to be required together with an estimate of additional fees and likely impact on the resource plan for each SCR.</li><li>Consequent to formal approval by TNUHDB for the SCR together with cost and time estimates, the SI will then commence any work arising out of the SCR(s).&nbsp;&nbsp;</li></ul><p>Risk Management&nbsp;</p><p>Risks may arise or may be identified at any point through the engagement, and will be documented through a risk management log and be subject to the following process:&nbsp;</p><ul><li>SI identifies a relevant project risk accompanied by suitable supporting rationale. SI team will document the risk, probability, impact, and proposed mitigation actions.&nbsp;</li><li>Approval of the proposed mitigation plan/ actions will be required from the core committee.&nbsp;</li></ul><p>&nbsp;</p><ol><li><strong>Commencement Date</strong></li></ol><p>Probable date of Commencement of contract: 01.01.2024</p><ol><li><strong>Period of Contract</strong></li></ol><ul><li>12 months for project completion and Go-Live</li><li>2 Months for Solution stabilization from Go-Live, Handholding support to TNUHDB</li><li>Operation and Maintenance: 36 months from Go-Live</li></ul><ol><li><strong>Reporting arrangement</strong></li></ol><ul><li>Team Leader / Program Manager of System Integrator (SI) shall report to the Project Director/ Joint Managing Director, TNUHDB or his / authorized nominated officer</li></ul><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>Annexure I &nbsp;- Solution / Implementation Approach</strong></p><p><strong>Solution / Implementation Approach</strong></p><p>Implementation of ERP, and digital solution for TNUHDB be planned seamlessly in a manner for effective deployment[Deloitte2]&nbsp;, cost effectiveness and ease of administration. The identified scope of work are listed below. The detailed scope of work and functional requirements for Essentials and Add On are provided in the Annexure II, Annexure III, Annexure IV in this ToR document.</p><ul><li>Essentials &ndash; Implementation and O&amp;M for 3 years<ul><li>Project Management System</li><li>Enterprise Resource Planning (ERP) System</li><li>Upgradation of Citizen Web Portal</li><li>TNUHDB Employee Portal</li><li>Enterprise Support Applications</li><li>Citizen Mobile Application</li><li>Support software (Design &amp; Planning)</li><li>Data Digitalization</li><li>IT Infrastructure (Server and Firewall for LAN)</li><li>IT and End User Infrastructure</li><li>(Desktop, Laptop, Peripherals)</li><li>Networking (wireless) (Board office)</li><li>Project Management Consultants</li><li>Cloud Hosting</li><li>Connectivity (Internet Charges)</li><li>Training</li><li>Helpdesk Support</li><li>Smart Module</li><li>Experience centre &amp; Citizen Kiosk</li></ul></li><li>Add On and O&amp;M for 3 years<ul><li>Networking (wireless for Divisions)</li></ul></li></ul><p>&nbsp;</p><p>&nbsp;</p><p>Solution approach taken considers implementation of essentials solution required for TNUHDB across all offices and users with 3-year operation and maintenance, followed by the implementation of additional components of networking (wireless for Divisions) with 3 year operation and maintenance.</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>Annexure II- Track 1: Application design, development, and implementation</strong></p><ol><li><ol><li><ol><li>Scope of Application Development</li></ol></li></ol></li></ol><p>The scope of work will comprise development of Project Management System, ERP System, Citizen &amp; Employee Portal, Grievance Redressal Management, Document Management System, content management system, business intelligence and analytics platform &amp; MIS Dashboard and others as detailed below.</p><p>The application may be developed at SI&rsquo;s premises. However, the identified key personnel need to be based at TNUHDB&rsquo;s office/other designated locations during entire project duration. Development shall include Prepare Development Framework, Develop System Databases, Conduct Detailed Design, Establish Operations Functions, Complete Migration Design, Code Test Development Components. Before the actual development work starts, the SI must design the integrated solution architecture.</p><p><strong>Functional requirements of the proposed applications:</strong></p><p>This section provides the functional requirements of the overall Digitization solution. All the functional description provided in this section are minimum requirement and have been provided for immediate reference only.</p><p>The intended coverage of the functional specifications includes the following modules:</p><ol><li>Integrated Project Management System</li><li>ERP System for Administration, Finance &amp; Accounting, HRMS and Estate Management</li><li>TNUHDB Citizen Web Portal</li><li>Employee Portal with Task Dashboard, Knowledge Management System and MIS Dashboard</li><li>Helpdesk System</li></ol><p>High level functionalities of the proposed modules are listed in following section.</p><p><strong>Project Management System</strong></p><p>Proposed Project management System should have the following features.</p><ul><li>Project management system should be developed based on the need of technical wing.</li><li>It is expected to understand the process of various sections and functions operating under technical wing and automate the manual process for minimum manual interventions</li><li>It should leverage the communication between peer working group such as CRZ, Forest Clearance, Environment Clearance so as to prepare suitable Layout &amp; design for better outcomes of land identification and Digitization. Also, it should help in managing project documentation such as DPR, design drawings, test reports and invoices etc.</li><li>It should assist in preparation, capturing of estimation of quantities, technical specification, Bill of Material</li><li>It should assist in capturing of Structural design requirements, development, Soil Test Report (STR), Foundation and load bearing analysis.</li><li>It should enable Architectural Design Planning activities, preparation of type design, layout drawings, charting out of required planning permissions, clearances and NoC&rsquo;s from statutory and regulatory authorities, compliance to Rules and Frameworks required to be adopted for scheme development, building permissions, Urban Land Ceiling and Entre-upon-Permission details to be mapped with the Survey Sketches under e-Land Management Provision</li><li>It should assist technical and finance team in monitoring CAPEX and OPEX of project, deviations observed from the approved budget, agreed terms of the project contract and reporting to concerned</li><li>Modules built on common platform enabling access and synchronization on all devices through web application and mobile application</li><li>Mapping of advance technologies and techniques for evidence/data acquisition for</li><li>Geo tagging all progress inputs through mobile GIS architecture</li><li>Real time data inputs and real time dashboards for Executives, Project managers and Field Managers, also enables two-way data flow</li><li>Use of visualization tools and evidence to effectively represent the progress, challenges and analytics; enable faster decision making</li><li>It should be customizable to suite varied project types and scenarios</li><li>It should be integrated to various inhouse platforms to have easy access to all documents and guidelines related to project or portfolio</li><li>Integration with digital form of e-MBook (Measurement book), enabling detailed and abstract entries based on physical progress of the project, declaration, verification, and approval of concerned TNUHDB field engineers, staff, concerned EEs and contractor</li><li>The Proposed system should serve the broad functions of technical wing<ul><li>Workflow Management</li><li>Project Monitoring and Control with smart review provisions for periodical review and monitoring of progress of works at all sites</li><li>Task Scheduling</li><li>Resource &amp; Material Management</li><li>Collaboration</li><li>Tracking</li><li>Dashboard and Reports</li></ul></li><li>It should be accessible to all stakeholder such as Engineering Department, Project executives, PMU, board of directors and contractors.</li><li>To prepare Standardized Type Design and Estimates including development works like STP, Sump, etc., and to be stocked in TNUHDB Engineers&#39; Portal for utilizing in new construction projects</li><li>Encroachers within the scheme boundaries to be identified and regularized with revised layouts as per TNCDBR in consultation with CMDA/DTCP</li><li>Aadhaar, Ration Card and other details of existing beneficiaries/allottees in all the TNUHDB Scheme to be linked to avoid duplication of the beneficiaries in future allotment</li><li>Survey Sketches to be linked with details of sale deeds and drone surveys to be carried out for mapping with the existing survey sketches for internal reference</li><li>To issue Digital Sale Deeds, in collaboration with Registration Department</li><li>It should capture the entire process of application received from the public for allotments in TNUHDB tenements which will in turn be forwarded to Revenue Department for verification, and then goes for allotment</li></ul><p>&nbsp;</p><p>&nbsp;</p><p><strong>Enterprise Resource Planning System</strong></p><p><strong>Human Resource Management System (HRMS) for Administration</strong></p><p>The overall features of the HRMS shall be:</p><ul><li>It should capture and store detailed records of all employees and stores documents like, job descriptions, Aadhar Details, offer letters, appointment letters, performance reviews</li><li>Should automate processes such as Recruitment, onboarding, HR, Exit and for different roles in organization</li><li>It should monitor workers&rsquo; attendance and hours and measure things like employee productivity and absenteeism.</li><li>Should handle employee Feedback &amp; Performance Management</li><li>It should track not only hours worked but also paid time off (PTO)/sick days and benefits information.</li><li>It should store required information on every employee across the organization,</li><li>it should avoid duplicate or inaccurate data that many organizations store in</li><li>various spreadsheets.</li><li>Payroll submodule should fall under this, payroll sub-module automatically distributes pay cheques to employees on a set schedule with the appropriate taxes deducted</li><li>and handles expense reimbursement. It can also provide reports on payroll expenses, total overtime hours and similar KPIs.</li><li>Integration with other departments (e.g., Land registry, Labor, revenue</li><li>department &amp; Aadhar integration)</li><li>Integration with SMS Gateway and Email Server would provide real time notifications for Payroll users and employees.</li><li>The key functions of the module would be<ul><li>Digitized human resource data</li><li>Employee master data</li><li>Employee leave and attendance management</li><li>Employee performance management</li><li>Payroll management</li><li>Employee Service book Management &amp; Statutory compliance</li><li>Status of Court Cases</li></ul></li></ul><p>&nbsp;</p><p><strong>Finance &amp; Account Management </strong></p><p>The major functions of FMS module would be Finance Management, Accounting and Controlling Finances</p><ul><li>General accounting and financial close</li></ul><p>Tools for accounting and financial close support essential bookkeeping activities such as general ledger, accounts payable (AP), accounts receivable (AR) and payroll. They help teams generate reports, create financial statements for income, expenses, and balances &ndash; and close the books quickly and with less effort. Tax management features also help ensure tax accuracy and compliance.</p><ul><li>Revenue, cash, and treasury management</li></ul><p>With revenue accounting tools, finance teams can automate billing processes, view up-to-the-minute payments, and ensure compliance with statutory regulations for revenue recognition. Cash and treasury management tools help teams predict cash flow, improve liquidity, and proactively mitigate risk. This software also integrates with banking systems.</p><ul><li>Financial Planning and Analysis (FP&amp;A)</li></ul><p>This set of planning, forecasting, budgeting, and analytical tools help finance team and their teams support the overall financial health. FP&amp;A is critical for analysing costs and utilisation of schemes, cost savings, improving performance, predicting, and navigating future conditions and providing fast and accurate decision support. It also supports multi-scenario planning and collaboration between finance and every other department.</p><ul><li><ul><li>Governance, risk, and compliance:</li></ul></li></ul><p>It should help teams align organizational activities to business goals, identify and mitigate different types of risk, and ensure compliance with laws and regulations. By synchronizing data across corporate governance, risk management, and compliance activities, organization can operate more efficiently, navigate uncertainty, and act with integrity.</p><p>Financial management solution for TNUHDB could have following set of features,</p><ul><li>Track accounts payable and accounts receivables</li><li>Manage general ledger</li><li>Track of fund flows for various housing schemes</li><li>Track of fund flows from treasury to divisions</li><li>Track and identify the current demand on beneficiary contribution and maintenance charges</li><li>Manage financial transactions</li><li>Payment gateway integration via online as well as POS based system, QR Code, Scanners</li><li>SMS notifications to be sent to the defaulted payers</li><li>Acknowledgement of the payment receipt to be sent to the payee &nbsp;</li><li>Create and store financial documents such as status of Audit Paras, Income Tax Forms (Form-16)</li><li>Automate tasks related to billing, vendor payments, cash management and account reconciliation.</li><li>Integration with procurement/purchase department from Head office for release of money, Head-wise anticipated expenditure through financial management provision</li><li>Finance related to project tendering and construction works</li><li>Financial database which can be viewed and accessed easily by officials whenever required.</li><li>Integration with e-office Tool</li></ul><p><strong>Estate Management for Administration </strong></p><p>This major objective of this module should be overall dashboard of assets providing following information</p><ol><li>List of Assets i.e., lands, Plots, tenements, Offices</li><li>List of Services required for assets like existing vacant lands under TNUHDB Schemes, allotment, transfer, alienate, survey, Infrastructure, and amenities</li><li>Details of Maintenance of the assets, Infrastructure, and amenities (Water supply, Sewer line, Electricity, Lift)</li><li>Details of Revenue collected from tenements, payment arrear details, current demand on beneficiary contribution, maintenance charges and outstanding to be collected</li></ol><p>&nbsp;</p><p>The major features of this modules could be,</p><ul><li>All-In-One that meets every aspect of your estate operational management needs</li><li>Allows for a one-stop management solution of maintenance tasks.</li><li>Provide a seamless link to Service Level Agreements (SLAs) to enforce standards and increase efficiency.</li><li>Enables collection management of rent from tenants for different settlements</li><li>Report generation of collection from various settlements or tenements</li><li>Enables improved forecasting of budgets for maintenance within the town/estate.</li><li>Estate management cover for several areas that include property management, manage operations related finances. Estate management is mainly concerned with the supervising and directing of interest held on rented properties.</li><li>Services of TNUHDB are majorly related to land management, building maintenance, rent collection etc. hence, estate management should be a part of this integrated system.</li><li>In case of TNUHDB, estate Management module would help Revenue wing of Admin department. It would help maintain details of property maintenance and collecting the rent from rented properties.</li><li>This module can be a part of Administration section where different wings will cover and monitor respective activities mentioned below. Also, it can be integrated with other department&rsquo;s portal/site would be done for the mapping of data (if required).</li></ul><p><strong>Office Administration</strong></p><p>The major functions of Administration module would be:</p><ol><li>Tapal Management</li></ol><p>Key functions of Tapal Management would be to manage dispatches in organization</p><p>It would have following features</p><ul><li>Inward</li><li>Outward</li><li>Reminder/Follow up</li><li>Report</li><li>Personal Address Book</li><li>Expense Entry and Graphical summary</li></ul><p>&nbsp;</p><ol><li>Vendor Management</li></ol><p>This would manage the vendor onboarding and performance monitoring of vendors</p><p>It would have following features</p><ul><li>Procurement</li><li>Vendor Onboarding</li><li>Performance Management</li><li>Financial Controls &amp; Compliance</li><li>SLA Management</li></ul><p>&nbsp;</p><ol><li>Legal Resource Management</li></ol><p>This would manage the documents for all the legal matters such as court cases and hearings for judicial cases.</p><p>It should have following features</p><ul><li>Create draft</li><li>Review draft and approval</li><li>Document repository</li><li>Recorded Minutes of meetings</li><li>Contracts for review</li><li>Sharing of Documents</li></ul><p>&nbsp;</p><ol><li>RTI Request and Appeal Management Information System (RTI-MIS)</li></ol><p>This should enable users to keep track of all RTI applications, submitted response, appeals and their response. This data should be digitized and should be stored in repository for future reference and as a digitized back up copy. This module should have role-based access control approach for accessing all the documents in this module and repository. Generally, a public information officer should have access to this module which should have functions like RTI dashboard where all RTIs should be categorized as per their status like new, pending, responded, and marked to first Appellate authority (FAA).</p><ol><li>Fleet Management</li></ol><p>This module should track all the vehicles and control overall fleet operations. Also, should help to manage complete fleet control operations. Every vehicle servicing should be documented and accessible by Vehicle number, driver name and on-road time. It should cover the entire life cycle of the vehicle from purchase, usage, maintenance, and disposal.</p><p>&nbsp;</p><ol><li>Visitor Management</li></ol><p>Visitor management should offer an appointment portal for visitors by which they should digitally take the appointment from the concerned person. Visitors should issue a digital visitor id card by using the visitor portal, which retains all the specific information needed. Employees and co-worker should have accurate information about visitors</p><p><strong>Citizen Web Portal</strong></p><p>The proposed portal should be Multilingual (Tamil and English language) Web portal and with mobile (Android/ IOS) device support, having the content in Unicode format</p><p>The major modules of the portal would be as following</p><ol><li>Citizen Online Services: Where all citizen related services would be listed for ease in accessibility to TNUHDB services</li><li>Grievance Redressal Management System: This would be additional module to existing web portal where citizens, tenant and allottees can register their grievances about processes, operations, register complaints about departments or individuals.</li><li>Housing Need Assessment and Survey: This should provide survey space for citizens to register their housing needs in current situations.</li><li>Community Development Information System: Community Development Information System (CDIS) should serve dual purpose: a) Build Information system for all the development programs b) Rehabilitation Monitoring System (RMS) c) Division wise MIS report containing RWA formation &amp; Registration status, Matching Grants status, TNUHDB&#39;s Recognition status, Maintenance Committee formation &amp; Charges collection, Skill training status, Awareness Programme/Cleaning Camps and GRM d) Community development activities - Youth Club activities for identifying the potential talents within the scheme</li></ol><p>The basic features of the web information portal should be as follows:</p><ul><li>Should have aesthetically designed website and mobile applications, which should be highly user friendly, Search Engine Optimization (SEO) and Social Media Optimization (SMO) friendly and compatible with all the latest browsers (such as Internet Explorer, Mozilla, Google Chrome, Opera, Safari) and technologies</li><li>Content for Portal and Mobile app will be as per the inputs from TNUHDB. The content should be finalized in consultation with TNUHDB&nbsp;</li><li>Should have dynamic Content Management System for managing web portal. The targeted audience would be</li><li>Internal Stakeholders like TNUHDB Officials and Employees</li><li>External stakeholders like Citizens, Beneficiaries etc.</li><li>Mapping of the existing content, Editing, Formatting of Documents and Conversion in web pages for Tamil and English</li><li>Mapping of existing applications and selected dynamic features of the existing web portal into new design of the web portal</li><li>Delivery mechanisms for all type of contents</li><li>Hosting of web portal on user department server or on cloud</li><li>Should have at least the following information content on the web portal<ul><li>General information about TNUHDB, its mission, goals, and vision etc.</li><li>Organizations Details like, Chart, functions, Achievements over the year</li><li>Annual Reports</li><li>Links to Projects, Housing Schemes&nbsp;</li><li>Training details for Community wing</li><li>Documents or publications for Citizens</li><li>Citizen Charter and Grievance Redressal Management System</li><li>List of all Active and Archived Tenders- possible integration with e-procurement website</li><li>Contact Us</li><li>Frequently Asked Questions (FAQs)</li><li>Photo gallery</li><li>Sitemap</li><li>Hit counter</li><li>Help manual (Text and Video based) on various key functionalities of Portal&nbsp;</li><li>Important links - to websites pertaining to Government of Tamil Nadu (all Government Departments, Madras High Court)</li><li>Link to social media page of TNUHDB on various social media portals such as Facebook, Twitter, YouTube, and others if any</li><li>Option to select language (Tamil and English) to view Portal and mobile app in desired languages</li><li>Other content as specified by TNUHDB from time to time&nbsp;&nbsp;</li></ul></li><li>Should implement necessary security features against hacking and defacement</li><li>Should be comply with all the requirements as stated in &ldquo;Guidelines for Indian Govt. Websites&rdquo; (GIGW)</li><li>In addition, this web portal should ensure adherence to IndEA Framework (Agile India Enterprise Architecture</li></ul><p><strong>Employee Portal</strong></p><p>TNUHDB Intends to build a portal for all internal users of TUNHDB where they can access to their assigned task, assigned tickets, training schedule as a part of capacity building.</p><p>This portal will focus on 3 major areas which are</p><ol><li><strong>Task Dashboard:</strong></li></ol><p>This portal should have employee task dashboard which should provide list of assigned tasks and deliverables through project management system, also this portal would be integrated with grievance redressal management system and tickets will be generated and assigned to employees based on their role and responsibilities. This Task dashboard should play vital role in evaluating employee&rsquo;s performance, thus, to be integrated with HRMS module of ERP.</p><p>&nbsp;</p><ol><li><strong>Knowledge Management System (KMS):</strong></li></ol><p>The purpose of the knowledge management is to ensure that right information is available to the right person at the right time to enable informed decision making. The KMS should be integrated with the DMS, selective sections of the PMS module and HRM module for information dissemination.</p><p>KMS should be single sign on application or module that should automates the administration, tracking and reporting of access to various documentary resources</p><p>Additional Learning Management System should be part of this offering which would allow users to access all training and capacity building programs from employee portal</p><p><strong>3.MIS Dashboard</strong></p><p>This dashboard should provide vital information to manage an organization effectively. MIS reports should provide insights related to business operations such as Engineering, Administration, Finance, employee performance, Community Development wing, revenue generated, customer queries, inventory, and information on all assets that is important to the management of a business.</p><p>MIS reports should be used by many large businesses that need daily reporting</p><p><strong>Enterprise Support Applications</strong></p><p>All the process or department specific interventions work to achieve specific objective. However, the there is need of some support tools which should support the main interventions or applications in achieving their objective effectively.</p><p>These business support tools are mainly:</p><p><strong>Document Management System (DMS)</strong></p><p>As an e-Governance initiative, all the public organisations are implementing enterprise Document Management System, which intends to create an integrated platform for performing key business functions, establish a Centralized Document Repository to store and route documents electronically and reduce paper-based work to achieve Paperless Office, improve productivity and provide a unified platform for the users to transact with inter/intra department and existing or upcoming IT systems.</p><p>Key considerations for Document Management System (DMS)</p><ul><li>The Document management solution should be in line with industry standards, legal requirements and Government of India requirements as prescribed from time to time apart from conforming to the Workflow processes of Tamil Nadu Government.</li><li>It should be implemented at the enterprise level including all the offices of the TNUHDB viz. Head Office, Divisional Offices and Estate Offices.</li><li>In terms of broad architecture, DMS should be centrally hosted system running from TNUHDB&rsquo;s central repository which will be on premise or on cloud and will be available to all TNUHDB offices through its Wide Area Network (WAN).</li><li>The devised solution should meet the required performance parameters and sustain the growing requirement.</li><li>It should be capable to handle multiple languages, English and Tamil</li><li>It should have the capability for scanning and capturing of documents for bringing them in the DMS System.</li><li>It should also work seamlessly with the paper based inward system TNUHDB or should have capacity to integrated with dispatch management system (Tapal Management System)</li><li>The system should have very efficient retrieval capabilities with proper indexing, which should be easy, convenient, and quick in referencing and retrieval of any document, data, record etc.</li><li>This DMS should be tightly interfaced to the TNUHDB&rsquo;s In-house application and other platforms like ERP, Project management, Helpdesk and other major applications to meet the business requirements as also other application such as the Share Portal for single sign on etc.</li><li>Once implemented it all the metadata/ data of exiting system should be migrated to this DMS. Also, the new data to be digitized and stored on DMS for efficient use of DMS.</li><li>Key features of DMS should be audit trail, document retention control, Analytics, Document security, data extraction, workflow, and version control.</li></ul><p><strong>Content Management System</strong></p><p>An enterprise level Web Content Management System should be used to meet the need to manage the content of web portal. It should manage content including media of, landing pages, Project Pages, Document repository etc. on the web portal which needs to be added / modified / edited / deleted should be done with ease without support from technology team.</p><p>The content Management System should support following functions and should have following features:</p><ul><li>User should be able to design and incorporate blog and promotional landing pages as part of the website ecosystem.</li><li>It should provide the following security features: Audit Trail, Captcha, Login History, Problem Notification and SSL Support.</li><li>System should offer the following ease-of-use features: Spell Checker, Glossary and Preview Content before publishing, Font type and size should be uniforms across all the pages.</li><li>Admins to receive SMS/E-mail alerts immediately in case of any emergency or unauthorized access.</li><li>The CMS should create SEO-friendly URLs for each page. If pages are later moved or renamed, CMS should configure an HTTP 301 Permanent Redirect to notify search engines. Also, should have features for users to override such Automatic activities to customized settings. The proposed CMS should have built-in support for SEO like Meta tags, Canonical URLs, extension less URLs.</li><li>The CMS Should build the Sitemap.xml file automatically based the site map created in the CMS.</li><li>The CMS should have a backend with editors previewing personalized pages, which can filter by more than one segment to see how a page will display to users in multiple segments.</li><li>The CMS should have multiple site management to manage a collection of websites and microsites through a centralized interface. The Content authors should be able to easily contribute to multiple websites or utilize content from other websites. Also, CMS should be easily able to share and synchronize Users, roles, content, permissions, and templates between sites.</li><li>The CMS should have a detailed logging of all activities performed by the Backend user on the CMS and features in the Audit trail module to track changes and actions in the system. Also feature to register events such as when a page disappears because it was deleted or moved, when the content of a page is broken due to the widget having been updated, or when an image reference is broken. Also log changes in the configurations.</li><li>It should have intuitive dashboard to manage all the tasks involved in content production including scheduling content, monitoring threats, tracking user activity, installing modules and plugins, and reviewing performance analytics, social media analytics among other responsibilities.</li><li>Responsive themes for establishing a consistent look and feel across the Portal including customizable templates to manage content presentation.</li><li>Content Publishing Tool to easily create content (including Multi-language Content) using WYSIWYG editor, publish different types of content, Content organization structures, e.g., hierarchy and taxonomy, versioning, and workflow management.&nbsp;</li><li>Built-in SEO Tool to optimize content for search and improve chances of ranking.</li><li>Social media integration to schedule and publish posts on social media platform.</li><li>Permission-based access control including user and group functionality, delegation between user groups.</li></ul><p>&nbsp;</p><p><strong>GIS Mapping</strong></p><p>The GIS mapping for TNUHDB will allows users to organize, visualize and analyse different layers of data by creating maps and scenes.</p><p>With the ability to clearly visualize different types of data, users are enabled to uncover patterns, understand trends, monitor changes, and respond to events&mdash;facilitating better decision making.&nbsp;</p><ul><li>The major use of GIS could be in planning of rehabilitation or housing schemes, identification and mapping of Social Infrastructure facilities in and around the scheme boundaries, where the boundary of each slum will be marked on the GIS base map of planning area with the help of satellite image and using GPS</li><li>This mapping platform should bring all required information on a map layer and can be used for land identification, land finalization, planning and implementing projects.</li><li>Accordingly, GIS base map can be prepared which would contain:</li><li>Key physical features such as road, rivers, railways, water bodies and important landmarks.</li><li>Land use and land cover</li><li>The survey and housing need data collected from various data sources should illustrate demand by area wise. It should help in geo mapping of income groups area wise and can help plan projects or housing schemes.</li><li>This platform will connect with various in-house applications like Project management tool, Estate management module of ERP etc.</li></ul><p><strong>Business Intelligence &amp; Analytics Engine</strong></p><p>TNUHDB should implement a BI tool/ Analytics engine to generate insights from the collected data from various sources.</p><p>TNUHDB should implement a BI tool/ Analytics engine to generate insights from the collected data from various sources.</p><p>This BI engine should have following components broadly</p><p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analytics and Reporting</p><ul><li>A GUI based system where all business users should be able to view/ save/ download/ schedule various enterprise metrics/ dashboards and their summary without any programming efforts</li><li>It should be capable to filter all key business metrics based on various parameters</li><li>It should be capable to pull the report for a specified performance period in a pivot table and different graphical layout</li><li>It should compare metrics across various parameters in a chart or graphical formats</li></ul><p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Automated Dashboards</p><ul><li><ul><li>It should produce dashboards without the help of IT team for system integration and publish it for the consumption of department users</li><li>It should enable user of making ad-hoc query through SQL commands as well as GUI based design (drag and drop) along with rich analytical functions</li></ul></li></ul><p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Data Management</p><ul><li>It should be compatible with different data storages like Flat file storage, relational databases and big data storages</li></ul><ul><li>Should supports on-demand processing with its own data ETL process</li><li>Functionality for admin users to create new dimensions, derived metrics etc.</li></ul><p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reporting Tool</p><ul><li>The Reporting tool with ability to schedule reports.</li><li>Should have robust visualizations such as graphs, charts, and histograms. Should have slicing and dicing features</li><li>It should provide output data in various formats like PDF, Images.</li><li>It should have strong data Visualization like heat maps, spark lines, geographical mapping, spider charts etc., preferably with auto charting and dashboard facilities</li><li>through the key words</li></ul><p><strong>Helpdesk Support for Users</strong></p><p>Helpdesk support application enables end users to raise and resolve trivial issues, track ticket status, and manage approvals with a self-service portal. It Provides higher end user satisfaction levels by defining appropriate SLAs and making sure that services are delivered on time, and incidents are resolved well within SLAs. Key functional requirements of IT helpdesk tool are:</p><ul><li>Creation of site-specific incident and request SLAs by users</li><li>Auto assigning of SLAs to tickets based on incoming ticket parameters</li><li>Multi-level escalations, with custom templates for response time SLA, and resolution time SLA escalations.</li><li>Reassignment of tickets to other technicians or support groups and resetting of ticket parameters like priority on SLA escalations.</li><li>Enable access control of workstations remotely through VNC (Virtual Network Computing) applications</li><li>Generate reports on all pending or completed tickets based on parameters such as department, level, mode, priority, requester, technician, category, and request date.</li><li>Monitor Support performance by generating reports on SLA compliance with real-time IT help desk dashboards.<ol><li><ol><li>Administration - User Management, Workflow management, Audit-Trail</li></ol></li></ol></li></ul><p>The Administration module should have the following features or capabilities.</p><ol><li>Should allow TNUHDB team to manage the stakeholders accounts with TNUHDB Information Portal and Digitalization system</li><li>Should allow to provide role-based access to TNUHDB staff and Portal users.</li><li>Should allow to provide access to TNUHDB Staff on portal modules including specific functions of module such as view, delete, search, download, print and others.</li><li>Should allow external stakeholders to register with TNUHDB employee portal</li><li>Should allow to perform the functions like add, edit, delete, block, unblock, reset password and other related operations for user accounts of TNUHDB staff and users registered with TNUHDB employee Portal</li><li>Shall support the creation of workflows which shall be implemented using an automated workflow management system</li><li>Should support creation of secondary workflows as well, which would be fully integrated with the primary workflows</li><li>Should be able to support/configure complete workflow required for successful coverage of various processes of TNUHDB departments related to this project</li><li>Should allow designing of workflow with the ability to define business rules, process flows, alerts, and triggers without programming</li><li>Should automatically raise alerts, messaging, notifications, emails etc. across functional areas/ modules and concerned stakeholders based on the various timelines assigned for tasks or if an attempt is made to amend the entries already entered in the system</li><li>Should allow authorized user to configure the workflow as per the guidelines of the department for handling the processes successfully. The workflow management/ control should provide consistent method of defining business rules, process flows for all TNUHDB offices and concerned stakeholders</li><li>Mandatory approval should be uploaded in the application prior to making any changes in the workflow. Audit trail of the modifications should be maintained in the system</li><li>Should have a maker-checker workflow for peer approval for created stakeholder accounts, updating in scheme information sharing request made by board Members and other modules for which the workflow would be required</li><li>Should capture the portal user activities like login &amp; logout time, portal module accessed, search keywords, documents downloaded &amp; printed, information requested and other functionalities</li><li>Should generate various audit-trail report with drill down information, for the portal user activities</li><li>Should send notifications (through E-mail and/or SMS) to Portal Administrator upon attempting to perform above mentioned functions by TNUHDB Staff</li><li>Other related requirements specify by TNUHDB team<ol><li><ol><li>Mobile application</li></ol></li></ol></li></ol><p>SI to develop mobile version (lite version) of the TNUHDB web Portal with specific functionalities which can be accessed using smart phone/tablets. The Mobile application are to be developed for TNUHDB internal and external stakeholders including TNUHDB Officials, Citizens, beneficiaries, RWA&rsquo;s and applicants.</p><p>While the detailed functionalities will be finalized during the SRS stage, the indicative high-level functionalities for Lite version are as provided below:</p><ol><li>TNUHDB Information Portal home page with user management features</li><li>Allows the portal user to search, view, download the desired information online including housing schemes GR, announcements, and scheme details</li><li>Allows the applicant user to fill up online applications</li><li>Allows the applicant to track the status of their applications</li><li>Allows the raise grievance and complaint about services being offered by TNUHDB</li><li>Allows the beneficiaries to raise and track maintenance request for their tenements &nbsp;</li><li>Allows the TNUHDB officials to view the dashboard and reports</li><li>Allows the Beneficiaries to pay maintenance and other payments needed to be paid to TNUHDB via Online and to be linked with RWA&#39;s with the status monitoring of Income and Expenditure details of RWA&rsquo;s</li><li>Allows the portal user to share their feedback, grievance on portal</li><li>Other required functionalities such as RWA Module with features such as - Rules &amp; Regulation, Database on the RWA formed and their renewal period, matching grant issued and regular payee, defaulters of maintenance fees, announcements related to activities such as Skill development, Job Training, etc&hellip;</li></ol><p><strong>Technical requirements</strong></p><p>Technical specifications provided here are the set of requirements that the Digitalization solutions including TNUHDB web Portal &amp; Mobile Application of TNUHDB must meet. This document provides information to the SI on the business requirements, various standards and guidelines and is an essential guide for defining a proposed system and ensuring mutual understanding among key stakeholders.</p><p>All the technical specifications provided in this section are minimum and have been provided for immediate reference only.</p><p>All the software (if any) along with proposed solutions shall initially be supplied with minimum on-site OEM comprehensive warranty/ support from the date of Go-live till the entire contract period. Also, if the contract period is extended, then SI must ensure that all the supplied software&rsquo;s OEM warranty, service and support, licenses should be till perpetuity and for unlimited users. Please find below the summary of the software component for which the license would be required.</p><table cellspacing=\"0\"><thead><tr><td style=\"background-color:#4472c4; border-color:#4472c4; height:28.05pt; width:25.3pt\"><p><strong>#</strong></p></td><td style=\"background-color:#4472c4; height:28.05pt; width:225.75pt\"><p><strong>Software component</strong></p></td><td style=\"background-color:#4472c4; height:28.05pt; width:102.2pt\"><p><strong>Type of license / Licensing period</strong></p></td><td style=\"background-color:#4472c4; border-color:#4472c4; height:28.05pt; width:89.2pt\"><p><strong>Number of licenses</strong></p></td></tr></thead><tbody><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:16.25pt; width:25.3pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; height:16.25pt; width:225.75pt\"><p>Integrated Project Management System</p></td><td style=\"background-color:#d9e2f3; height:16.25pt; width:102.2pt\"><p>Perpetual</p></td><td style=\"background-color:#d9e2f3; height:16.25pt; width:89.2pt\"><p>Unlimited</p></td></tr><tr><td style=\"border-color:#8eaadb; height:28.05pt; vertical-align:top; width:25.3pt\"><ol><li>&nbsp;</li></ol></td><td style=\"height:28.05pt; vertical-align:top; width:225.75pt\"><p>ERP System- Human Resource Management System Module</p></td><td style=\"height:28.05pt; vertical-align:top; width:102.2pt\"><p>Perpetual</p></td><td style=\"height:28.05pt; vertical-align:top; width:89.2pt\"><p>Unlimited</p></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:28.05pt; width:25.3pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; height:28.05pt; width:225.75pt\"><p>ERP System- Finance and Account Management Module</p></td><td style=\"background-color:#d9e2f3; height:28.05pt; width:102.2pt\"><p>Perpetual</p></td><td style=\"background-color:#d9e2f3; height:28.05pt; width:89.2pt\"><p>Unlimited</p></td></tr><tr><td style=\"border-color:#8eaadb; height:17.15pt; vertical-align:top; width:25.3pt\"><ol><li>&nbsp;</li></ol></td><td style=\"height:17.15pt; vertical-align:top; width:225.75pt\"><p>ERP System- Office Administration Module</p></td><td style=\"height:17.15pt; vertical-align:top; width:102.2pt\"><p>Perpetual</p></td><td style=\"height:17.15pt; vertical-align:top; width:89.2pt\"><p>Unlimited</p></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:16.25pt; width:25.3pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; height:16.25pt; width:225.75pt\"><p>ERP System- Estate Management Module</p></td><td style=\"background-color:#d9e2f3; height:16.25pt; width:102.2pt\"><p>Perpetual</p></td><td style=\"background-color:#d9e2f3; height:16.25pt; width:89.2pt\"><p>Unlimited</p></td></tr><tr><td style=\"border-color:#8eaadb; height:16.25pt; vertical-align:top; width:25.3pt\"><ol><li>&nbsp;</li></ol></td><td style=\"height:16.25pt; vertical-align:top; width:225.75pt\"><p>Citizen Web Portal</p></td><td style=\"height:16.25pt; vertical-align:top; width:102.2pt\"><p>Perpetual</p></td><td style=\"height:16.25pt; vertical-align:top; width:89.2pt\"><p>Unlimited</p></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:17.15pt; width:25.3pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; height:17.15pt; width:225.75pt\"><p>Citizen Mobile Application</p></td><td style=\"background-color:#d9e2f3; height:17.15pt; width:102.2pt\"><p>Perpetual</p></td><td style=\"background-color:#d9e2f3; height:17.15pt; width:89.2pt\"><p>Unlimited</p></td></tr><tr><td style=\"border-color:#8eaadb; height:16.25pt; vertical-align:top; width:25.3pt\"><ol><li>&nbsp;</li></ol></td><td style=\"height:16.25pt; vertical-align:top; width:225.75pt\"><p>Employee Web Portal</p></td><td style=\"height:16.25pt; vertical-align:top; width:102.2pt\"><p>Perpetual</p></td><td style=\"height:16.25pt; vertical-align:top; width:89.2pt\"><p>Unlimited</p></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:28.05pt; width:25.3pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; height:28.05pt; width:225.75pt\"><p>Smart Module- Water, Energy &amp; Video Management and Remote Monitoring</p></td><td style=\"background-color:#d9e2f3; height:28.05pt; width:102.2pt\"><p>Perpetual</p></td><td style=\"background-color:#d9e2f3; height:28.05pt; width:89.2pt\"><p>Unlimited</p></td></tr><tr><td style=\"border-color:#8eaadb; height:16.25pt; vertical-align:top; width:25.3pt\"><ol><li>&nbsp;</li></ol></td><td style=\"height:16.25pt; vertical-align:top; width:225.75pt\"><p>Helpdesk Application</p></td><td style=\"height:16.25pt; vertical-align:top; width:102.2pt\"><p>Subscription</p></td><td style=\"height:16.25pt; vertical-align:top; width:89.2pt\"><p>At actual</p></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:17.15pt; width:25.3pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; height:17.15pt; width:225.75pt\"><p>Web Content Management System</p></td><td style=\"background-color:#d9e2f3; height:17.15pt; width:102.2pt\"><p>Perpetual</p></td><td style=\"background-color:#d9e2f3; height:17.15pt; width:89.2pt\"><p>At actual</p></td></tr><tr><td style=\"border-color:#8eaadb; height:16.25pt; vertical-align:top; width:25.3pt\"><ol><li>&nbsp;</li></ol></td><td style=\"height:16.25pt; vertical-align:top; width:225.75pt\"><p>Documents Management System</p></td><td style=\"height:16.25pt; vertical-align:top; width:102.2pt\"><p>Perpetual&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p></td><td style=\"height:16.25pt; vertical-align:top; width:89.2pt\"><p>Unlimited</p></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:17.15pt; width:25.3pt\"><ol><li>&nbsp;</li></ol></td><td style=\"background-color:#d9e2f3; height:17.15pt; width:225.75pt\"><p>GIS Software &amp; base Map</p></td><td style=\"background-color:#d9e2f3; height:17.15pt; width:102.2pt\"><p>Subscription</p></td><td style=\"background-color:#d9e2f3; height:17.15pt; width:89.2pt\"><p>At actual</p></td></tr><tr><td style=\"border-color:#8eaadb; height:15.35pt; vertical-align:top; width:25.3pt\"><ol><li>&nbsp;</li></ol></td><td style=\"height:15.35pt; vertical-align:top; width:225.75pt\"><p>BI &amp; Analytics Platform</p></td><td style=\"height:15.35pt; vertical-align:top; width:102.2pt\"><p>Subscription&nbsp;&nbsp;&nbsp;&nbsp;</p></td><td style=\"height:15.35pt; vertical-align:top; width:89.2pt\"><p>At actual</p></td></tr></tbody></table><p>&nbsp;</p><ol><li><ol><li><ol><li>Design, Develop and Implement the TNUHDB Information Portal</li></ol></li></ol></li><li>Application must be web based, built on enterprise application platforms, use multi-tier/ N tier application architecture with sufficient flexibility for customization based on TNUHDB requirements.</li><li>The Application should be built on enterprise application platform with flexibility to implements desired Modules / Functionality and should have Multiple User Access modes like GUI, Web, Portal etc.</li><li>The project management system and ERP application shall have inbuilt automated workflow management system, document management system</li><li>The application shall be integrated with all the required third-party services.</li><li>The application shall support all popular/ common web browsers i.e., Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge and Safari.</li><li>The application home page should at least have the following.<ol><li>Homepage should be attractive and well-constructed, so that it makes a good first impression to all who visit the site</li><li>Key topic areas should be presented in order of importance and should be easy to read.</li><li>Homepage should clearly communicate the site&#39;s purpose and show all major options available on the Web site.</li><li>Most of the homepage should be visible above the fold,  and should contain a limited amount of prose text.</li><li>Easy access to the homepage should be provided from every page in the site.</li></ol></li><li>The application layout should at least have the following.</li></ol><ol><li>All items should be appropriately aligned on the pages and layout should be consistent on all the related pages.</li><li>Style &amp; colour scheme should be consistent across the site</li></ol><ol><li>The navigation on the application page should at least have the following.</li></ol><ol><li>A Web Portal navigation scheme and features should allow users to find and access information effectively and efficiently</li><li>Navigation tabs should be located at the top of the page, and look like clickable versions of real-world tabs</li><li>The navigation elements should be clearly differentiated from each another and should be placed in a consistent way so that it can be easily located on each page</li><li>Site maps should be available with all the links of pages existing on the website and link for the site map should be clearly visible on the homepage</li></ol><ol><li>The application Heading, Titles &amp; Labels should at least have the following.</li></ol><ol><li>Headings should be used in their appropriate HTML order and heading levels should not be skipped</li><li>All pages should have category labels including links and clearly reflect the information contained within the category</li></ol><ol><li>The SI must deploy a software development methodology that ensures rapid deployment of the applications in such a way that the users are continually involved in the development process, and minimum iterations are required before the final Go-live of the integrated solution.</li><li>From the integration perspective, the SI must consider necessary interfacing requirements (both at the application and data level). Appropriate interfaces must be provided for seamless integration. Such interfaces shall follow industry standards such as web services. If such a need arises, the SI shall be responsible for creating such a required web service or API, etc. for the same. This includes, but not limited to, the integration with the TNUHDB Department Applications or any other external Departments.</li><li>Should be operational for the next 20-25 years and the changes and advances in the field of information and technology should be able to be incorporated in the system. If necessary, adapt to the new technologies and upgrade the system accordingly. It should be possible to use all the data in the system by transferring it properly in the new environment<ol><li><ol><li>Design and Development of Mobile Application</li></ol></li></ol></li></ol><ol><li>The mobile application shall also be available on Mobile for both Android and iOS platform</li><li>The mobile application should work flawlessly across different platforms</li><li>The mobile application should be user friendly and shall have modern UI/UX and feel.</li><li>The mobile application should provide on screen tips and online help to aid users while interacting with it.</li><li>There should be minimum use flash contents so that home page should be loaded quickly</li><li>It should not occupy excess client&rsquo;s Mobile RAM</li><li>Design should not be font dependent. The content of the site should be readable with default standard fonts.</li><li>The mobile application should be responsive so that it should adjust as per the screen size. Thus, design should be compatible with tablet, mobile phone and other handheld devices.</li><li>The mobile application should enable ease of configuration.</li><li>Should provide Role Based Access control</li><li>Should be able to capture and track all events at device and console.</li><li>Should come with mobile threat prevention and recovery system</li><li>Should support authentication using digital signatures</li><li>Should have facility to download and upload files</li><li>Incorporate analytics into mobile app, to track and identify users experience and actions.</li><li>Apps should be easily customizable and easy to Administer data in the TNUHDB Information Portal and Digitalization system database</li><li>Network level security, traffic should be encrypted using secured connectivity</li><li>Should support real time information via GPS availability</li><li>Should structure overall content with proper tagging to make them screen reader friendly.</li><li>Mobile Application should cater all the functionalities specifically mentioned for Mobile application in FRS.</li><li>Should be operational for the next 20-25 years and the changes and advances in the field of information and technology should be able to be incorporated in the system. If necessary, adapt to the new technologies and upgrade the system accordingly. It should be possible to use all the data in the system by transferring it properly in the new environment<ol><li><ol><li>System Architecture</li></ol></li></ol></li></ol><ol><li>The System shall be designed, implemented, and deployed by considering the scalability, reliability, security, business continuity, optimum performance of the entire solution and based on the requirements of TNUHDB.</li><li>The system architecture needs to be designed in a manner that will be based on loosely coupled components making it easy to extend.</li><li>The solution architecture designed should have seamless integration among all the components of the envisaged solution and should be designed as per industry standards and best practices. The solution design shall include, but shall not be limited to,</li></ol><ol><li>the design of the application architecture,</li><li>user interface,</li><li>database structures,</li><li>security architecture,</li><li>network architecture,</li><li>service-oriented architecture (SOA)</li><li>deployment architecture,</li><li>Unified Modeling Language (UML) diagrams,</li><li>User Interface (UI),</li><li>database schema</li><li>role-based user access management system and configure authentication-based access for various users of the system.</li></ol><ol><li>The system design must be such that the developed solution is technology neutral and can be deployed and hosted at Cloud platform (MeitY empaneled Cloud Service Providers (CSPs))</li><li>All the modules/ components of the proposed applications should be deployed in centralized manner/ platform.</li><li>The architecture should be highly scalable and capable of delivering high-performance as and when transaction volume increases. It is required that application and deployment architecture should provide the flexibility of Scaling-up (vertical scaling) and Scaling-out (horizontal scaling) on Application and Web Servers, Database Servers, and all other solution components.</li><li>The system should support clustering and high availability.</li><li>The system should allow addition of more modules/ sub-modules and more users without affecting the performance of overall application/ other functioning modules.</li><li>The system should support customization to meet the project requirements. In case need for customization arises, the same should be done in the form of add-ons and routines/ patches that can be plugged/ unplugged from the base software package as the situation arises.</li><li>The system should provide facility for &#39;single point data entry at source&#39; and fully integrated, unified, and interfaced so that there are no redundancies. It should have the ability to have an update occur in one module and be immediately available to all other modules of the system even among geographically dispersed sites.</li><li>The system should have real-time data update among modules.</li><li>The system should be supported by 2022/2023 latest versions of all popular web browsers such as Internet Explorer (IE), Microsoft Edge, Mozilla, Google Chrome, Opera, Safari, etc. for common desktop and mobile, smart phones and tablets.</li><li>The system design must be such that requires minimal installation, if at all, at the user&rsquo;s end, besides the Internet Browser (except where offline desktop/mobile apps are to be mandated).</li><li>The system should in compliance with website and accessibility standards such as GIGW and others.</li><li>The SI shall ensure consultation with TNUHDB officials for finalizing of design components including the UI, the mode of data entry, storage and retrieval, MIS reports, queries, the application design, and others as applicable.</li><li>The system design should have a data integration strategy for integrating internal and external data sources (if any)</li></ol><p>&nbsp;</p><p>The solution architecture should be designed by SI in line with the requirements provided in RFP document.</p><ol><li>As specified above, the application should have multiple layers as described below:<ol><li><strong>Presentation Layer:</strong> This layer should be web-enabled and should run on all major web browsers. This layer interfaces the business components and implements automated data workflows for GUI initialization, loading, saving data, enabling, and disabling forms. Multi-language support is also implemented at this layer which allows runtime modification of terms and phrases.</li><li><strong>Service layer:</strong> This layer contains a class library which takes care of inter-operability and open standard/ protocols like web service, windows services, APIs, which make this Business Layer a platform independent. This layer is used to give functionality for data exchange using web services-based component or database synchronization with external agency.</li><li><strong>Business layer:</strong> This layer should implement the process flow and logic that drives the business functionality. Framework should have provision to keep all the user activity to be audited and logged during the business process.</li><li><strong>Persistence layer:</strong> It has been visualized that the application for this project would be managing very high volume of data, storing a large amount of data for long-term preservation of records at various repositories. It is mandatory for the SI to ensure faster access and better manageability of this data. It is expected that the SI shall consider mechanisms which would improve the performance of this layer.</li><li><strong>Data layer:</strong> Data layer will have Data Access class library which provides methods for exchanging data between business components/ layer and databases/ persistence layer.<ol><li>Internet and Intranet Enabled</li></ol></li></ol></li></ol><ol><li>The TNUHDB Information Portal should support access via LAN, WAN, and Internet with secured connectivity.</li><li>The system should be scalable and flexible enough to provide access and information to all the users from the different functions/ departments/ offices of TNUHDB and other key stakeholders.</li><li>The system should support all TCP/ IP/ SMTP/ or any other related protocols.<ol><li><ol><li>Graphical User Interface</li></ol></li></ol></li></ol><ol><li>The system should be user friendly and should have interactive Graphical User Interface (GUI).</li><li>All the application modules and sub-modules shall use uniform theme in the GUI. The application should be consistent in the sequences in the visual presentation to the user and in use.</li><li>The system should have sufficient validation checks at GUI/ presentation layer for validating the data formats, completeness of the forms in terms of mandatory fields, checking for file type and size of files uploaded etc.</li><li>Online forms should have mandatory fields marked out clearly. The system should not allow submission of the form without completing the mandatory fields.</li><li>The system shall support uploading of scanned documents. There must be check(s) for ensuring the upload of all the mandatory documents.</li><li>It should have provision for warning and alert messages in case of validation failure, incomplete data etc.</li><li>It should have facility to display confirmation/ warning windows for deletes changes etc.</li><li>The system should have responsive themes for establishing a consistent look and feel across the Portal including customizable templates to manage content presentation.</li><li>The system should provide consistent screen layouts and access methods across all modules so that they look and behave the same.</li><li>The system should provide various reports/ MIS in graphical and tabular views along with facility to drill down to navigate to the next levels of details and so on.</li><li>The/ user interface shall give flexibility to toggle between graphical and tabular views, and tile different views in the same interface.</li><li>User specific/ customized dashboard should allow authorized user to act on pending activities in a secured manner in a system seamlessly integrated with other modules of the application. Submission of every activity in the system should suitably update database on real-time basis.<ol><li><ol><li>Workflow Integration Approach</li></ol></li></ol></li></ol><ol><li>The application shall support the creation of workflows which shall be implemented using an automated workflow management system.</li><li>The application should support creation of secondary workflows as well, which would be fully integrated with the primary workflows.</li><li>The application should be able to support/ configure complete workflow required for successful coverage of various processes of TNUHDB. It should allow designing of workflow with the ability to define business rules, process flows, alerts, and triggers without programming.</li><li>The application should automatically raise alerts, messaging, notifications, emails etc. across functional areas/ modules and concerned stakeholders based on the various timelines assigned for tasks or if an attempt is made to amend the entries already entered in the system.</li><li>Mandatory approval should be uploaded in the application prior to making any changes in the workflow. Audit trail of the modifications should be maintained in the system.</li><li>The application should allow devising of simple or complex rules to suit TNUHDB requirements and the requirements specific to certain stakeholder(s). The rules should be stored in a central repository and the same must be shared across all business processes.</li></ol><p><strong>Integration</strong></p><ol><li>The system should be designed to ensure that current and new applications can be seamlessly integrated (through an application integration solution) within its architecture with minimal impact and changes.</li><li>The system should be fully integrated across modules and functional areas.</li><li>Identify the data/ services which is to be exchanged between the application and other internal/ external systems.</li><li>Identify integration touch points for ensuring seamless integration with these internal/ external systems and TNUHDB application.</li><li>The application should support integration with the following (but not limited to) application/ systems:</li></ol><ol><li><strong>Gateway: </strong>The application should employ the following gateways through API integration:<ol><li><ol><li><u>API Gateways:</u> An API gateway to bring applications together to perform a designed function built around sharing data and executing pre-defined processes. It should work as intermediate application to build new programmatic interactions between the various applications people and businesses use daily.&nbsp;</li><li><u>Web Gateway:</u> A web gateway to allow exchange of messages with other computer systems using the standard Hyper Text Transfer Protocol. The application shall utilize a web gateway to allow users to access the application using browsers.</li><li><u>Mail Gateway:</u> The application should provide the user to send and receive formal communication, confirmation, status, alerts, messages, reminders, notifications etc. via email. SMTP server should be implemented to push system generated emails to users and receive the email from Help module of the TNUHDB Information Portal.</li><li><u>SMS Gateway:</u> The application should be integrated with SMS gateway for sending confirmations, status, alerts, reminders, notifications, messages etc. via SMS. The application shall utilize a SMS gateway to send SMS notifications such as application status, demand dues, scheme information etc.</li></ol></li></ol></li><li><strong>Other Integration:</strong> The application should be integrated with the following external systems to access respective functions for sending and receiving desired/required data.<ol><li><ol><li><u>TNUHDB applications:</u> The respective TNUHDB existing applications such as Member Information System will be integrated to fetch information of scheme and display the same on TNUHDB Information portal.</li><li><u>Social media portals:</u> The social media portals such as Instagram, Koo, Facebook, Twitter, YouTube of TNUHDB should be linked from TNUHDB portal to navigate to these social media portals.</li><li><u>Tamil Nadu General Administration Portal (For GR):</u> The Government Resolution (GR) section under Tamil Nadu Government website www.tn.gov.in should be linked to or make a provision to upload respective GR for linking it to respective subject under GR.</li><li><u>Supreme Court &amp; High Court systems:</u> The respective applications (e.g. sci.gov.in / ecourts.gov.in / https://www.hcmadras.tn.nic.in ) for Supreme Court and High Court should be linked for the details of respective Court ruling to link it to respective subject under TNUHDB.</li><li><u>Other systems:</u> The other system which may be identified during the implementation of TNUHDB Information portal shall be linked to fetch required data/information.</li></ol></li></ol></li><li><strong>Digital certificate services</strong>: The application should be DSC enabled.<ol><li><ol><li>Installation/ Upgrade/ Enhancement</li></ol></li></ol></li></ol><ol><li>The system should facilitate seamless upgrades (deployment of patches/ new version) without any adverse impact on the system and its components.</li><li>The SI should provide notification and patches for system enhancements and fixes to the application after implementation on a proactive basis.</li><li>The system should have facility to maintain versions with changes/ modifications made in each release.</li><li>The SI shall ensure that future upgrades, enhancements, and bug fixes are not impacted. Every custom development must be documented in detail and the code/script should be properly annotated with comments.<ol><li><ol><li><em>Scalability</em></li></ol></li></ol></li></ol><ol><li>The system should be scalable to handle the peak load coming from different types of users i.e., Internal and External Users, and should support high volume of data upload, without compromising response time or efficiency of the system.</li><li>A load balancer should be deployed to optimize resource use, maximize throughput, minimize response time, and avoid overload of any single resource.</li><li>Scalability of the solution is to be achieved at least along the Dimensions described below:<ol><li>Scalability in terms of the volumes of transactions handled: This translates to the facility to enhance the hardware, software, and network capacities to maintain the performance levels always in tune with the SLA metrics.</li><li>The system should allow addition of more users as and when required, without affecting the performance of overall application/ other functioning modules.</li><li>Scalability in terms of addition of new services of an existing department: This translates to seamless and effortless integration with the backend application such that new services can be added and deployed with relative ease.</li><li>Scalability in terms of addition of new departments: This translates to seamless integration with heterogeneous systems at the backend with relative ease of deployment of the applications and services, maintaining the common look and feel and functionality at the front-end.</li><li>The system should allow addition of more modules/ sub-modules without affecting the performance of overall application/ other functioning modules.</li><li>Scalability in terms of addition of new channels of delivery: This translates to designing the systems suitably to provide services through other delivery channels like the mobile devices and other devices.<ol><li>Security</li></ol></li></ol></li></ol><ol><li>The system should provide well-designed identity and privileged access management system, security of digital assets, data, network security, backup, and recovery/ disaster recovery system.</li><li>The system should be free from OWASP (Open Web Application Security Project) Vulnerabilities</li><li>Captcha to be implemented to prevent password cracking tools.</li><li>Secure mechanism of changing the password in lost/forgotten scenario for the authorized administrators.</li><li>The system must have proper security and maintenance facility with access control features for controlling the access rights over the system and over the various functions/ features available for different types of users.</li><li>Website/portal should be able to generate mail Alert and historical report in the security report viewable to the administrator containing the Time, IP address of attackers, the page under attack, and the parameter under attack with the attack values.</li><li>There should be a provision of blocking any IP or Network by assigning IP Address range from accessing the pages of admin module of the website/portal; also, the main website. So that identified attackers can be blocked.</li><li>The admin module, uploader module should be in separate folder so that HTTPS can be configured on the functionality that requires login action to be done.</li><li>Unauthorized access should be restricted and only authorized users with valid login-ID and password should be allowed to access the legitimate features i.e., access to data file, module, screen, data table, record, field, etc. If required, second level password may be provided for accessing certain features/ screens/ transactions.</li><li>To maintain information security during transaction the developed system should support both HTTP and HTTPS, all internal data communication shall be done through encrypted mode using latest version of TLS (Transport Layer Security)/ SSL (Secure Socket Layer).</li><li>The system should have a capability to assign activities to roles, and map roles to users and provide role-based access to users.</li><li>Although most of the information in the system will be available for public, but certain information will only be restricted to certain departments and officials of TNUHDB. Appropriate role-based security should be provided so as to who will and how will they have the right to view and handle the limited information about the digitized documents. Should give specific rights to TNUHDB officers or employees in each position to manage access right to such information. If anyone handles a File / document in the system, notice should go to the superior officer of that post/department and the system should also generate information about which File / document has been viewed or downloaded by any officer / employee and its daily / weekly report will be received by the senior officer of the concerned TNUHDB department. User ID and password related to officer / employee will be linked to their official mobile number (as per information in the official records). While searching for limited information (which is not available to everyone) in the system, the OTP (One Time Password) based security arrangements should be made in the proposed solution (including web and mobile application) so that the relevant documents / files can be viewed only after getting authenticated with OTP.</li><li>The system should notify security/ system administrator regarding unauthorized access or attempt to access and record in a log with reporting mechanism.</li><li>The system should have the feature of automatic log-off if there is no user activity for specified time.</li><li>The application should have sufficient validation checks at GUI/ presentation layer for validating the data formats.</li><li>The application should provide safeguards to prevent damage to data from user errors, simultaneous updates, module unavailability or system failures.</li><li>The system data must be kept on storage media with high tolerance of failure/ accident/ natural calamity.</li><li>The application must have integrated security/ monitoring features with the following:<ol><li>Definition of roles and users</li></ol></li></ol><ol><li><ol><li>Define role-wise add/ edit/ view/ delete rights for each entry form/ report in all modules</li><li>Digital time and user stamping of each transaction</li><li>Online monitoring of the user activities using user activity logs</li></ol></li><li><strong>Anti-Virus and Anti-Spam Services:</strong> Anti-Virus and Anti-Spam shall be deployed to keep the servers and application secure from the attack of virus, spyware, Trojans, and spam. This shall also act as a centralized system for updating the virus definitions on the systems across offices of TNUHDB.</li><li><strong>Virtual Firewall:</strong> Instance Level and Subnet Level and Web Application Firewall:</li></ol><ol><li>System shall have capability to protect network subnets with access controls that provides an optional layer of security that provides a stateless firewall for controlling traffic in and out of a subnet.</li><li>System shall have capability to segregate public subnet and private subnet.</li><li>System shall have capability to configure route tables that define which subnets can route external traffic over backend VPN or site-site connections, VPC peering connections, Internet connections, or even specific virtual machine instances.</li><li>System shall prevent packet sniffing: Virtual instances should be designed to prevent other instances running in promiscuous mode to receive or &ldquo;sniff&rdquo; traffic that is intended for a different virtual instance. Even if tenants configure interfaces into promiscuous mode, the hypervisor should not deliver any traffic to them that is not addressed to them.</li><li>System shall prevent IP Spoofing: The DC and Cloud DR service should not permit an instance to send traffic with a source IP or MAC address other than its own.</li></ol><ol><li><strong>Anti-Malware / HIPS (Host Intrusion Prevention System) and NIPS (Network Intrusion Prevention System):</strong></li></ol><ol><li>Firewall with Intrusion Prevention System shall be configured and deployed to stop intrusion and other threats coming from the network before it enters the system.</li><li>The solution shall be able to deliver Antimalware, Firewall, HIPS, Integrity Monitoring features, Log Inspection and Application control through an agent.</li><li>System should be capable of performing recommendations scan and able to monitor critical OS and application elements (files, directories, and registry keys) to detect suspicious behaviour, such as modifications, or changes in ownership or permissions.</li><li>The solution should deliver virtual patching updates and HIPS should work in detect only mode and prevent mode.</li><li>Solution should support creation of custom packet inspection rule, protect against fragmented attacks, and should allow to block based on thresholds. Packet Inspection should protect operating systems and web applications etc. against attacks such as SQL injections and cross-site scripting.</li><li>Detailed events data to provide valuable information, including the source of the attack, the time, and what the potential intruder was attempting to exploit, shall be logged.</li><li>Solution should provide vulnerability scanning to automate provisioning and de-provisioning of HIPS rules and should provide recommendation scanning against existing vulnerabilities.</li><li>Solution should support virtual patching both known and unknown vulnerabilities and Virtual Patching should be achieved by using a high-performance packet inspection.</li><li>Firewall rules should filter traffic based on source and destination IP address, port, MAC address, etc. and should detect reconnaissance activities such as port scans, Computer OS fingerprinting, SYNFIN SCAN, XMAS Scan etc.</li></ol><ol><li><strong>DDoS Protection:</strong> Managed DDoS protection service that defends against most common, frequently occurring network and transport layer DDoS attacks that target web site or applications. When used with Content Delivery Network and global DNS service, should provide comprehensive availability protection against all known infrastructure (Layer 3 and 4) attacks. Should provide always-on detection and automatic inline mitigations, minimize application downtime and latency.</li><li><strong>Identity and Access Management:</strong> Securely control users&#39; access to DC and Cloud DR services using a range of security credentials including passwords and key pairs. Create and manage users and groups, and grant or deny access to compute, storage and network. A dedicated Privilege access management tool shall be part of proposed data security solution for the purpose of privilege access management, password management, session management &amp; Log management.</li><li><strong>Managed Threat Detection Service:</strong> Continuously monitor for malicious or unauthorized behaviour to help you protect your accounts and workloads. It should monitor for activity such as unusual API calls or potentially unauthorized deployments that indicate a possible account compromise. The service should also detect potentially compromised instances or reconnaissance by attackers.</li><li>There should be 3 levels of Security Considerations as described below:<ol><li>Application Level Security:<ol><li>User authentication</li></ol></li></ol></li></ol><ol><li><ol><li><ol><li>User authorization i.e., role-based access to services, transactions, and data</li><li>Digital Certificate to be used for signing the documents</li><li>Secure storage of user credentials</li><li>Comprehensive logging and audit trail of sessions and transactions</li></ol></li><li>Network/ Transport Level Security:<ol><li>Network Link Encryption (IPSEC)</li></ol></li></ol></li></ol><ol><li><ol><li><ol><li>Encrypted HTTP session using SSL (HTTPS)</li></ol></li><li>Server Level Security:<ol><li>Firewall to filter unauthorized sessions/traffic</li></ol></li></ol></li></ol><ol><li><ol><li><ol><li>Intrusion Prevention System to detect/ prevent unauthorized activities/ sessions</li><li>Server &ndash;to-server communication encryption</li><li>Secured/ encrypted storage of data/ data elements in Database and DB Backups</li></ol></li></ol></li><li><strong>Two Factor Authentication</strong><ol><li>The solution (mobile and web) should support the Two Factor Authentication both OTP (One Time Password)/soft tokens and PKI authentication technologies.</li><li>The solution should have the capability to be deployed in such a way that the user&rsquo;s login experience should remain unchanged &ndash; there should be no user training required.</li><li>The solution should prevent against all Man-in-the-Middle including advanced phishing, pharming, Man-in-the-Browser, Key logger, and Mouse click logger attacks.</li><li>For the hardware/software token management system, all activities at admin console should have an audit trail of all logons attempts and operations. Confidential logs should be tampering proof. The tools should be provided to check the integrity of logs.</li><li>The solution should not store user credentials in any form at the server like passwords, hash of passwords, any pre shared secret etc. In other words, there should be only copy of the user credential which should reside only with the user.<ol><li>System Control and Audit</li></ol></li></ol></li></ol><ol><li>The system should maintain all the instances, audit trails, audit logs and transaction logs (what, when, who has changed).</li><li>The application shall log all the actions done by individual users with username, date time stamp and the administrator shall be able to generate detailed audit logs and history of the process instance.</li><li>It should enable availability of user wise online audit trails/ logs which should be archived based on user, date, time etc. as part of audit records keeping.</li><li>All the edited and deleted (if any) records should be traceable and copy of all records should be kept in the system and which should be available with MIS reporting of the same.<ol><li><ol><li>Data Backup/ Data Archival/ Restore</li></ol></li></ol></li></ol><ol><li>The SI shall prepare a business continuity plan for ensuring uninterrupted services of the solution. In case of server failure, system should support auto-switching of failover to another available/ backup server.</li><li>The system should be able to archive data, based on user specified parameters (i.e., date range) and restore archival data for online use whenever required.</li><li>Backup and recovery of all the system software, application software, database, etc. as per GoI policy (Guidelines for Government Departments for Adoption/ Procurement of Cloud Services).</li><li>The system should provide features to schedule backup/ restore operations. The SI should ensure that activity such as proper Data Backup, Data Restoration, and Data Synchronization at Disaster Recovery site are tested and implemented properly as per the standard norms.</li><li>The system should produce a report for each backup/ restore activity.</li><li>The system should support direct backup of data from one machine to another/ from server to back tapes/ CDs/ Storage Area Network etc.</li><li>The system should have provision to keep data on storage media with high tolerance of failure.</li><li>The system should allow recovery of data in case of hardware/ software failure and data corruption. It should be able to perform recovery to a point of time, to known backup database.</li><li>For backup data, highly available durable Storage shall be offered with minimum two copies of the data in the Primary Site.&nbsp;</li><li>System shall offer users the ability to increase the size of an existing block storage volume without having to provision a new volume and copy/move the data.</li><li>System shall support complete eradication of data such that it is no longer readable or accessible by unauthorized users and/or third parties.</li><li>System shall offer server-side encryption of data &lsquo;at-rest&rsquo;, i.e., data stored on volumes and snapshots.</li><li>The SI shall prepare a data archival, retention, disposal, and backup policy in consultation with TNUHDB officials.<ol><li><ol><li>Database</li></ol></li></ol></li></ol><ol><li>The database technology should adhere to ANSI standards.</li><li>Database should be able to compress structured data and unstructured data such as documents, images, and multimedia.&nbsp;</li><li>Database should support data mining techniques and allow seamless integration with a Digitalized data warehouse. The data mining techniques like classification, clustering, regression, and association rule learning should be supported by the database to support data mining applications developed in the application layer.</li><li>Database should support continuous Log replication between primary node and secondary node in Synchronous or Asynchronous mode.</li><li>The solution should use appropriate storage options for storing unstructured data such as documents, images, and multimedia instead of storing it in NoSQL system.</li><li>Database should provide high availability and disaster recovery using cost effective option of automatically synchronizing the transaction logs to disaster site, which in case of fail over the other node provides the availability of all data.</li><li>The solution should provide controls for database security and monitoring.</li><li>The solution should have database health monitoring components which can ensure application availability and performance.</li><li>The SI while implementing a data base solution, shall carry out all the related tasks, including the following:<ol><li>Design and develop the data model to fulfil the functional requirements of TNUHDB and provide a comprehensive view of the entire digitalized records and other materials of TNUHDB departments.</li></ol></li></ol><ol><li><ol><li>Ensure the data integrity &amp; consistency is always maintained.</li><li>Ensure storage of documents and images</li></ol></li><li>Robustness: Should assure high availability of data with regular backup</li></ol><p>&nbsp;</p><ol><li><ol><li><ol><li>Enterprise Monitoring System (EMS)</li></ol></li></ol></li><li>SI shall supply, deploy &amp; configure EMS tools to TNUHDB for Project Management &amp; Monitoring during implementation and operation &amp; maintenance period</li><li>SI shall be responsible for providing tools, in line with industry standards for Evaluation and SLA Monitoring during O&amp;M period. Such tools should be capable of monitoring the performance of the SI &amp; provide automated consolidated SLA reports for all the SLAs as mentioned in this RFP including real time status of various service levels achieved</li><li>SI should make available the SLA report through a centralized web access / dashboard the access for this to be given to at least 5 users of TNUHDB. The dashboards to be made for two levels (Principal Secretary / Secretary level as well as operational dashboard) for TNUHDB MIS team</li><li>The implemented EMS solution to help TNUHDB in data driven decision making. Once the tool is implemented the SI shall also get the implementation certified from the respective OEM confirming that the tool has been correctly implemented. SI shall also provide 2 days in-depth training to at least 20 users of TNUHDB on usage and operations of EMS solution</li><li>The EMS should be able to support the proposed hardware and software components at Cloud DC and DR over the tenure of the contract. The system should be capable of providing early warning signals to TNUHDB on the solution performance issues, and future infrastructure capacity augmentation.</li><li>SI is expected to provide and implement the EMS encompassing the following functions:<ol><li>Configuration Management</li><li>Fault Management</li><li>Incident, Problem and Change Management</li><li>Asset Management</li><li>Remote Control</li><li>SLA management and monitoring</li><li>Performance management</li><li>Monitoring Backup and Management</li><li>Event Management</li><li>Server, storage, and other infrastructure management</li><li>Network Link Monitoring</li><li>Other modules as required by SI to meet the requirements of this RFP</li></ol></li><li>Also, the new system should be extended to any new device which shall be added in future to fulfil the project requirements.</li><li>SI shall also provide the Login of EMS to TNUHDB, so that key members of the Project Management Committee (PMC) can monitor the SLA compliances.</li></ol><p>Application Performance Monitoring</p><ol><li>The proposed solution must be able to perform infrastructure aware application triage, i.e., pinpoint network issues causing application degradation.</li><li>The proposed solution must determine if the root cause of performance issues is inside the monitored application, in connected back-end systems or at the network layer from a single console view</li><li>The proposed solution must proactively monitor 100% of real user transactions; detect failed transactions; gather evidence necessary for triage and diagnosis of problems that affect user experiences and prevent completion of critical business processes</li><li>The proposed solution must provide complete end-to-end transaction visibility by monitoring at a transactional level and without deploying any software at end user desktop.</li><li>The proposed solution must provide a single view that shows entire end-to-end real user transaction and breaks down times spent within the application components, SQL statements, backend systems and external 3rd party systems</li><li>The proposed solution must be able to provide root-cause probability graphs for performance problems showing the most probable root-cause area within application infrastructure.</li><li>The proposed solution must provide a real-time application topology map to triage and quickly pinpoint the component causing a performance bottleneck in the end-to-end transaction flow.</li><li>The proposed solution must gather available performance indicator metrics from all within real-time production environments and real user transactions 24x7 with minimal overhead on monitored applications without sampling.</li><li>The proposed solution must provide for easy dynamic instrumentation of application code, i.e., be able to enhance out of the box monitoring with extra monitoring definitions without having to restart application or JVM/ .NET Worker Process.</li><li>The proposed solution must be able to detect production Memory Leaks from mishandled Java Collections and Sets and isolate exact component creating leaking Collection or Set (or .NET Memory Leaks within the CLR).</li><li>The proposed solution must allow monitoring granularity of no more than 15 seconds for all transactions.</li><li>The proposed solution must report of response times of Java/.Net methods based on simple method parameters (Strings, Integers etc.).</li><li>The proposed solution must provide real-time monitoring of resource utilization like memory usage, DB connection pools and Threads.</li><li>The proposed solution must be able to identify socket and file Input / Output activity from the application.</li><li>As a means of detecting poorly performing SQL, the solution must be able to proactively record all SQL calls, and report on the slow performing ones. The SQL measurements must be made from within the monitored application &ndash; not using an external database agent.</li><li>The proposed solution must monitor performance of all stored procedures being executed from within the Java/.NET application.</li><li>The solution should have provision for automatic transaction discovery, for example by setting up some bounding parameters to describe transactions like the web site, the language, and parameters (such as post, query, and cookies).</li><li>The proposed solution must provide ability to monitor performance of applications up to the method level of execution (Java/.Net method) 24x7 in production environments with negligible impact on monitored application.</li><li>The proposed solution must be able to report on any application errors occurred while executing application functionalities and pinpoint exact place of error within transaction call stack.</li><li>The proposed solution must provide for at least 2 levels of thresholds which can be set on alerts and provide for actions so that alerts can automatically trigger other processes when thresholds are breached. The proposed solution must not necessitate any changes to application source code.</li><li>The proposed solution must proactively identify any thread usage problems within applications and identify stalled (stuck) threads.</li><li>The proposed solution should allow query statement normalization by aggregating hundreds of related query statements into a single performance metric using regular expressions and pattern matching.</li><li>The proposed solution must monitor individual web service and performance transaction debugging for web services. The proposed solution must also monitor web services across multiple processes (cross JVM tracing)</li><li>The proposed solution should eliminate problem resolution guesswork by using its performance metrics to automatically identify complex emerging performance issues, enabling triage and diagnosis teams to solve problems faster and understand their environments better.</li></ol><p>End-User Experience Management System</p><ol><li>The solution should act as a passive listener on the network thus inducing zero overhead on the network and application layer.</li><li>The proposed system must be able to detect user impacting defects and anomalies and reports them in real-time:<ol><li>Slow Response Time</li><li>Fast Response time</li><li>Low Throughput</li><li>Partial Response</li></ol></li><li>The proposed system must be able to provide the ability to create user groups based on application criteria or location and link user ids to usernames and user groups.</li><li>The proposed system must be able to provide user usage analysis and show how user&#39;s success rate, average time and transaction count has changed over a specific period such as current week versus previous week.</li><li>The proposed system must be able to provide the ability to detect and alert when users experience HTTP error codes such as 404 errors or errors coming from the web application.</li><li>The proposed system must be able to provide root-cause probability graphs for performance problems showing the most probable root-cause area within application infrastructure.</li><li>The proposed solution should be capable of identifying the problem domain (browser, network or application) thereby it should monitor the browser side metrics and provide reports in real time for:<ol><li>DOM Construction Time (ms)</li><li>Page Load Time (ms)</li><li>Previous page unload time (ms)</li><li>Browser Render Time (ms)</li><li>Page Roundtrip Time (ms)</li><li>Responses Per Interval (browser activity)</li></ol></li><li>The proposed solution should be capable of collecting Browser metrics without the need to install any agents on the end user desktops, by way of dynamic java script injection.</li><li>The proposed solution must be able to provide real time transaction health metrics and end user experience quality metrics anytime, anywhere for the business executives.</li><li>The proposed solution must be able to provide the business executives the flexibility to select, organize and monitor real time business indicators with the help of an interactive user interface</li><li>The proposed solution must be able to work consistently on a variety of mobile devices such as iPhone, iPad, Android phones etc.</li><li>The proposed solution must be able to provide flexibility by enabling addition of annotations to business indicators to enhance clarity and context around its behaviour enabling better information sharing and collaboration.</li><li>The proposed solution must be able to maintain centralized control of data and security of the data that is viewed on the smart devices like iPhone, iPad etc.</li></ol><p>General Monitoring Platform Requirements</p><ol><li>The Monitoring Solution should provide End to End Monitoring of Complete IT Infrastructure including:<ol><li>Server Monitoring</li><li>Application Monitoring</li><li>End User Experience Monitoring</li><li>Database Monitoring</li><li>Virtualization Platform Monitoring</li><li>Storage Monitoring</li></ol></li><li>The proposed solution should be capable to provide hybrid monitoring architecture through agent/agentless approach</li><li>The Platform must support Event Correlation Alerting (ECA) integrations to trigger automated creation of incidents, problems, and changes based upon alarms and events correlation.</li><li>The proposed monitoring solution should provide capability to integrate with hardware monitoring platforms.</li><li>The proposed monitoring solution should possess the inherent capability to leverage API&rsquo;s and SDKs to enable integration and monitoring.</li><li>The proposed monitoring solution should have capability to configure actions based rules for set of pre-defined alarms/alerts enabling automation of set tasks.</li><li>The Platform must include an event correlation automatically fed with events originating from managed elements, monitoring tools or data sources external to the platform. This correlation must perform:</li></ol><ol><li>Event filtering</li><li>Event aggregation</li><li>Event masking</li></ol><ol><li>The Reporting Portal should be Completely web based with ability to define Accounts and Users for Role Relevant Views</li><li>The proposed solution should provide the ability to create custom dashboards with ability to aggregate metrics from all monitored devices and should provide drill down functionality to other defined dashboards within the tool.</li><li>The proposed solution should provide ability to monitor and generate alarms for set threshold for pre-defined Service level agreement for monitored metrics. The proposed monitoring solution should provide functionality to sync with online library for latest updates and support for new functionalities.</li></ol><p>Server Monitoring Requirements</p><ol><li>The Solution should monitor heterogeneous operating systems for both physical and virtual environments OS including but not limited to Windows 32/64 bit, All Major Flavours of Linux, Solaris, Unix etc.</li><li>The solution should be able to monitor non-SNMP devices (e.g., using WMI, Telnet, SSH etc.)</li><li>The solution should monitor all server files and directories.</li><li>The solution should monitor File System Mounts for presence / absence / functionality</li><li>The solution should generate alarms based on what is currently mounted compared with what is configured on a defined compliant system.</li><li>The solution should support monitoring any ASCII based log files.</li><li>The solution should support monitoring of Windows Event Logs and provide correlation of events for these.</li><li>The solution should support monitoring of performance counters in Windows/Linux environment.</li><li>The solution should support monitoring of services/processes in a Windows / Linux environment.</li><li>Processes monitoring should also have ability to track CPU and Memory consumption of the monitored process for alerting and reporting/trending purpose.</li><li>The solution should report on services not in the expected state and optionally start or stop them.</li><li>The solution should support the monitoring of processes &amp; taking automated actions</li><li>The solution should support monitoring new processes that come up on a server.</li><li>The solution should support monitoring CPU performance over defined user defined time periods of time</li><li>The solution should support monitoring Availability and performance of memory, including upper and lower thresholds and types of usage</li><li>The solution should support monitoring Local and Attached Disk capacity and provide delta change in used capacity</li><li>In Windows/UNIX/Linux environments the solution should support monitoring Alerts &amp; Log Messages, including regular expression matching.</li><li>In Windows/UNIX/Linux environments the solution should support monitoring Performance counters for IO</li><li>In Windows/UNIX/Linux environments the solution should support monitoring Running services and in-progress jobs</li><li>The solution must monitor the availability, health, and performance of Microsoft Distributed File Services namespace and replication.</li><li>The Solution should Monitor automatic reboots of servers</li><li>The Solution should support monitoring new processes that come up on a server</li></ol><p>Network Monitoring Requirements</p><ol><li>The Solution should provide capability to monitor any device based on SNMP v1, v2c &amp; 3</li><li>The Solution should monitor bandwidth utilization.</li><li>The Solution should monitor utilizations by type of traffic.</li><li>The Solution must be capable of monitoring the availability, health, and performance of core networking devices including but not limited to CPU, memory, temperature</li><li>The Solution should have the ability to issues pings to check on availability of ports, devices.</li><li>The Ping Monitoring should also support collection of packet loss, Latency and Jitters during ICMP Ping Checks</li><li>The Port Check for IP Services monitoring should also provide mechanism to define new services and ability to send custom commands during port check mechanism.</li><li>The Solution should have the ability to receive SNMP traps and syslog.</li><li>The Solution should automatically collect and store historical data so users can view and understand network performance trends.</li><li>The solution should be capable of monitoring network delay/latency</li><li>The solution should be capable of monitoring delay variation</li><li>The solution should be capable of monitoring packet loss, Packet QOS, Packet Errors on one or more ports</li><li>The solution should allow users to access network availability and performance reports via the web or have those delivered via e-mail.</li><li>The solution should support auto-discovery of network devices</li><li>The solution should have the ability to schedule regular rediscovery of subnets.</li><li>The solution should provide the ability to visually represent LAN/WAN links) with displays of related real-time performance data including utilizations.</li><li>The system should provide discovery of heterogeneous physical network devices like Layer-2 &amp; Layer-3 switches, Routers and other IP devices and do mapping of LAN &amp; WAN connectivity.</li><li>The solution should provide capability to mask the default port speed for accurate % port utilization reporting</li><li>The System shall support monitoring of Syslog</li><li>The solution should provide capability to add an IP device or IP Range or IP subnet with functionality supporting multiple SNMP strings.</li><li>The solution should provide capability to add devices from word or excel file by drag and drop functionality and auto configure based on pre-defined settings.</li><li>The solution should allow easy configuration of polling frequency till per second scenario.</li><li>It refers to how much digital information we can send or receive across a connection in a certain amount of time.</li></ol><p>Database monitoring requirements</p><ol><li>The solution should monitor multiple database servers and multiple versions of each server including Oracle/ SQL Server/ Informix/ DB2/Sybase/MySQL/NoSQL and others including database proposed by SI.</li><li>The Solution should Provide SQL Response Time for Monitoring Custom Queries</li><li>The Solution should provide response time Monitoring for custom queries through JDBC Mechanism to allow monitoring unsupported databases</li><li>Database Space Monitoring for both file group and transaction log (Warning threshold, Critical threshold as well as file group/log full)</li><li>Performance monitoring - capture of DB Engine related performance counters as well as threshold alerting</li><li>The solution must support SQL Agent monitoring - failed jobs, long running jobs</li><li>The solution must support Database Health and Settings - Check database status (offline, suspect), Check database options (auto grow, auto shrink, auto close etc.)</li><li>The solution must support monitoring of Replication, DB Mirroring and Log shipping if applicable</li><li>The solution must be able to report &amp; check for last recent Full database backup and last recent Transaction Log backup</li><li>The solution must monitor for Blocking (exceeding duration) and Deadlocks</li><li>The solution must be able to run PowerShell, VBScript, cmd and VBScripts to perform tests on the database and have the results put into the solution as performance data and or alarms</li><li>Inclusion of SQL statements within the Solution should be a standard &ldquo;easy-to-use&rdquo; function achieved without programmatic intervention.</li><li>The solution should support auto-discovery of database instances.</li><li>The solution should support the creation and management of reusable test templates that contain a specific pre-defined set of database checkpoints/measurements.</li><li>The solution should support the use of schedules and time filters for database monitoring.</li></ol><p>Virtualization Monitoring Requirements</p><ol><li>The solution should provide support for leading virtualization platform like VMware, Hyper-V, Zen, IBM PowerVM, KVM etc.</li><li>The solution should support monitoring of virtualized environment through management interface.</li><li>The solution should provide capability to monitor events generated by the hypervisor to generate alarms and alerting functionality</li><li>The solution should provide capability to create monitoring template and auto configure any newly detected virtual machine.</li><li>The solution should provide a configurable interface to view performance metrics related to virtualization infrastructure</li><li>The solution should provide capability to monitor the availability to Web APIs of application.</li><li>The proposed solution should be integrated with centralised monitoring tool to enable aggregation of alarms and alerts.</li><li>The proposed solution should allow reporting through unified reporting console along with other infrastructure devices being monitored.</li></ol><p>Storage Monitoring Requirements</p><ol><li>The proposed solution should be able to monitor leading enterprise storages through standard interfaces</li><li>The proposed solution should be able to monitor In depth metrics and performance data for supported storage platforms</li><li>The proposed solution should automatically discover storage configuration and auto-applies monitoring by template</li><li>The proposed tool should be able to monitor other storage devices through SNMP</li></ol><p>SLA monitoring requirements</p><ol><li>General: The solution most support Service Level Agreements Lifecycle Management including Version Control, Status Control, Effectively and audit Trail.</li><li>General: The solution must provide a flexible framework for collecting and managing service level templates including Service Definition, Service Level Metrics, Penalties, and other performance indicators.</li><li>Service Delivery: The solution must have the ability to define and calculate key performance indicators from an End-to-End Business Service delivery perspective.</li><li>Contract Management: The solution must support dependencies between supplier contracts and internal or external contracts.</li><li>Bonus &amp; Penalty: Support for Defining and Calculating service Credit and Penalty based on clauses in SLAs. Support for Defining and Calculating service Bonuses based on clauses in SLAs</li><li>Alerts: The solution must support delivery mechanisms to indicate/notify whether SLA targets are being achieved or violated.</li><li>Business Impact Analysis: The solution must make it possible to find the underlying events that cause the service level contract to fail.</li><li>Dynamic Calculations: The solution supports dynamic service level targets to reflect obligations importance and priority over time.</li><li>Audit Trails: Full electronic audit trails available for both system and user transactions.</li><li>Reporting: Report module and SLA Management module must be integrated to provide ease-of reports configuration and execution.</li><li>ITIL: The solution supports ITIL standards.<ol><li><ol><li>Operations</li></ol></li></ol></li></ol><ol><li>The application should have inbuilt analytics capability and able to generate user friendly MIS reports, Graphical reports etc. in customized and standard form. The following types of reports, but not limited to, are required to be generated from this sub module. The report should be generated in standard formats like MS Word, MS Excel, Adobe Acrobat files etc.:</li></ol><ol><li>Fixed Format Reports: Application should have robust reporting capability, and should be able to generate in multiple formats including XML, MS Word, MS Excel, Adobe Acrobat files etc. The output should be delivered through email or should be printed.</li><li>Ad-hoc Reports: Application should provide ad hoc query and analysis capability so that business users could create new analyses from scratch or modify existing analyses.</li><li>Tools and utilities should be provided to facilitate design layout using MS Word, MS Excel, Adobe Acrobat etc.</li><li>System shall allow user to generate MIS reports/previous trends/graphics etc. as per the business process requirements. They should be customizable as per&nbsp;user requirements.</li></ol><ol><li>The application should provide dynamic dashboards to pre-defined users. The layout and content of the dashboard would be based on the user role/ category/ type etc.</li><li>The application shall periodically and automatically save the data entered by the user into the system during a live session and shall make the data available to the user as intermediate save even after expiry of the session. System should prompt the user regarding availability of intermediate/ draft data and ask for the permission to save or discard this data.</li><li>The application should provide functionality to users in generating customized reports on their own without having knowledge about technical programming.</li><li>Any document or report should be previewed before printing.<ol><li><ol><li>Stages of Application Development</li></ol></li></ol></li></ol><p>Each phase of application development and implementation for TNUHDB Digitalization systems need to adhere the below lifecycle:</p><p><strong><em>Project Initiation</em></strong></p><ol><li>The SI shall prepare and submit a project inception report, which will serve as the foundation document for all activities related to the project. The inception report should at least have the following.<ol><li>Description of SI&rsquo;s organization with their proposed staffing, roles, and responsibilities</li><li>Overall project organization and communication structure</li><li>Project monitoring and management tools to be used for successful monitoring &amp; management of the project</li><li>Security and confidentiality practices in accordance with industry best practices to ensure the security and confidentiality of sensitive information, documents, records, software, data, reports, deliverables etc. handled during the entire project.</li><li>Succession planning with requisite checks, handover in case of employee replacement.</li><li>Project plans giving schedule wise details of various tasks, and subtasks, task completion timelines, dependencies, deliverables, milestones, resource deployment, meetings, reviews, and information required from TNUHDB.</li><li>project risks that the SI anticipates and plans to propose towards the risk mitigation.</li></ol></li><li>The SI will be responsible for preparation of detailed project plan. The plan shall address at the minimum the following:<ol><li>Define an organized set of activities for the project and identify the interdependence between them.</li><li>Resource planning and loading for each phase/activity. This must also indicate where each resource would be based during that phase, i.e., onsite at the TNUHDB office or off site at SI premises.</li><li>Establish and measure resource assignments and responsibilities</li><li>Highlight the milestones and associated risks</li><li>Communicate the project plan to stakeholders with meaningful reports.</li><li>Measure project deadlines and performance objectives.</li><li>Project Progress Reporting. During the implementation of the project, the SI should present weekly reports. This report will be presented in the Project Working Group (PWG) meeting to TNUHDB. The report should contain at the minimum the undermentioned:<ol><li>Results accomplished during the period (weekly)</li><li>Cumulative deviations from the schedule date as specified in the finalized Project Plan</li><li>Corrective actions to be taken to return to planned schedule of progress</li><li>Plan for the next week</li><li>Proposed revision to planned schedule provided such revision is necessitated by reasons beyond the control of SI</li><li>Support needed</li><li>Highlights/lowlights</li><li>Issues/Concerns</li><li>Risks/Show stoppers along with mitigation</li><li>Proposed changes if any for consideration of Change Advisory Board</li></ol></li></ol></li><li>Identify the activities that require the participation of client personnel (including TNUHDB, the Program Management Unit etc.) and communicate their time requirements and schedule early enough to ensure their full participation at the required time.</li><li>The SI shall be responsible for providing a web-based Project Management Tool for the department and PMC for reporting and monitoring the progress of the project.</li><li>The SI shall be responsible for providing an online repository tool for maintaining project documentation with version control.</li></ol><p><strong>System Requirement Study </strong></p><p>The SI must perform the detailed assessment of the business requirements and IT Solution requirements at TNUHDB&rsquo;s Offices as mentioned in this RFP.</p><p>Based on the understanding and its own individual assessment, SI shall develop &amp; finalize the System Requirement Specifications (SRS) in consultation with TNUHDB and its representatives. While doing so, SI at least is expected to do following:</p><ol><li>In case of any change in indicative business process and software requirement as mentioned into &ldquo;Functional Requirements&rdquo; of this section will provide the modified business processes to the SI. SI shall study and revalidate the same with TNUHDB at the time of construction and submit as an exhaustive FRS document.</li><li>SI shall translate all the requirements as captured in the FRS document into SRS.</li><li>SI shall develop and follow standardized template for requirements capturing and system documentation.</li><li>SI must maintain traceability matrix from RFP to FRS to SRS stage for the entire implementation.</li><li>SI must get the sign off from PIC formed by TNUHDB.</li><li>For all the discussion with TNUHDB team, SI shall be required to be present at TNUHDB office with the requisite team members.</li></ol><p><strong>Solution Design </strong></p><p>The SI shall build the solution as per the indicative solution architecture. The solution proposed by SI should comply with the solution architecture requirements as mentioned therein.</p><p><strong>Development</strong></p><p>The SI shall carefully consider the scope of work and provide a solution that best meets the TNUHDB Digitalization System&#39;s requirements. The development of the application software will follow the procedure mentioned below:</p><ol><li>Software Products (Configuration and Customization): In case SI proposes software products the following need to be adhered:<ol><li>SI will be responsible for supplying the application and licenses of related software products and installing the same to meet TNUHDB Digitalization System&#39;s requirements.</li><li>SI shall have provision for procurement of licenses that are perpetual and that should cater to unlimited users. The source code of licenses should be handed over to TNUHDB after contract period.</li><li>Source code access to be handed over to TNUHDB</li></ol></li><li>Bespoke (Custom Developments):<ol><li>The successful SI shall identify, design, and develop components/functionalities that are required to address the TNUHDB requirements mentioned in this RFP.</li></ol></li><li>In both cases of Software Product and/or Bespoke development, SI shall also supply any other tools &amp; accessories required to make the integrated solution complete as per requirements. For the integrated solution, the SI shall supply:<ol><li>Software &amp; licenses.</li><li>Supply tools, accessories, documentation and provide a list of the same. Tools and accessories shall be part of the solution.</li><li>System Documentation: System Documentation both in hard copy and soft copy to be supplied along with licenses and shall include but not limited to following. Documentation to be maintained, updated, and submitted to TNUHDB regularly:<ol><li>Functional Requirement Specification (FRS)</li><li>High level design of whole system</li><li>Low Level design for whole system / Module design level</li><li>System requirements Specifications (SRS)</li><li>Any other explanatory notes about system</li><li>Traceability matrix</li><li>Compilation environment</li><li>Technical and product related manuals</li><li>Installation guides</li><li>User manuals</li><li>Business process guides</li><li>Program flow descriptions</li><li>Data model descriptions</li><li>Sample reports</li><li>Screen formats</li><li>Frequently asked questions (FAQ) guides</li><li>System administrator manuals</li><li>Toolkit guides and troubleshooting guides</li><li>Other documents as prescribed by TNUHDB</li><li>Quality assurance procedures</li><li>Change management histories</li><li>Version control data</li><li>SOPs, procedures, policies, processes, etc. developed for TNUHDB</li><li>Programs:<ol><li>Entire source codes</li><li>All programs must have explanatory notes for understanding</li><li>Version control mechanism</li><li>All old versions to be maintained</li></ol></li><li>Test Environment:<ol><li>Detailed Test methodology document</li><li>Module level testing</li><li>Overall System Testing</li><li>Acceptance test cases</li></ol></li><li>Any other documentation required for usage of implemented solution</li></ol></li></ol></li></ol><p>Note: These documents need to be updated after each phase of project and to be maintained updated during entire project duration. The entire documentation will be the property of TNUHDB.</p><p><strong>Testing</strong></p><p>The SI shall provide the testing strategy including traceability matrix, test cases and shall conduct the testing of various components of the software developed/customized and the solution. The testing should be comprehensive and should be done at each stage of development and implementation. SI should plan to establish an UAT environment at TNUHDB Board office under the overall control of TNUHDB. Also, System Integrator should&nbsp;provide support to set up a development environment in the TNUHDB head office itself. Preparation and submission of Testing Plans must include system testing, Defect regression testing, release regression testing, Risks and Mitigation, Test environment, tools, defect management, test phase transition criteria, test schedule and deliverables. During testing phase, it expected use industry standard tools. The Application testing mechanism shall be adopted like, Alpha Testing, Automated Testing, Black Box Testing, White Box Testing, Compatibility Testing, Functional Testing, Integration Testing, Load Testing, Performance testing, Regression Testing, Stress Testing, Acceptance Testing, Security &amp;amp, Controls Testing, etc.,</p><p>Bug Tracking: A Bug tracking software is an essential tool for managing the process of finding, tracking and fixing bug. Not only does it ensure that to deliver high -quality near-perfect application, but it also enhances the productivity of the development team throughput the application development process. A good bug tracking tool&nbsp;gives an overview of all identified errors so that nothing slips through the cracks. Reactive bug tracking also ensures that issues identified during use are promptly fixed to ensure minimal impact on product operation. A bug tracking system is required to find, fix bugs and other related issues to reduce cost of development and save time. Bug tracking system/tool should track problems and analyse efforts taken by team members to fix a bug or an issue. A bug tracking system/ tool can prioritize bugs and assign issues. Also, helps to spot repetitive problems and concentrate on important issues</p><p>The development team will be able to focus on high priority bugs rather than wasting time on smaller issues A bug tracking system/ tool should provide better communication through chat interfaces and email notifications. This reduces the communication gap and communicate to the right person to test / fix bug on time A bug tracking system should keep a record of the bug issues that are detected, who fixed them, and how long it took to fix a particular issue.</p><p><strong>Project Go- Live Pre-Requisites &amp; Go-Live</strong></p><ol><li>SI shall prepare and agree with TNUHDB, the detailed plan for Go-Live (in-line with TNUHDB&rsquo;s implementation plan as mentioned in RFP).</li><li>The SI shall define and agree with TNUHDB, the criteria for Go-Live and the timelines for the same.</li><li>The SI shall ensure that all the data migration is done from existing TNUHDB applications.</li><li>The SI shall submit signed-off UAT report (issue closure report) ensuring all issues raised during UAT are being resolved prior to Go-Live.</li><li>The SI shall ensure that Go &ndash;Live criteria as mentioned in User acceptance testing of TNUHDB Digitalization system is met and SI needs to take approval from TNUHDB team on the same. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Go-live of the application shall be done as per the finalized and agreed upon Go-Live plan.</li><li>Once the System has gone live for each phase of application development the above UAT process needs to be followed.</li><li>The SI shall furnish the Go Live sign off document issued by the TNUHDB&rsquo;s Project Implementation Committee (PIC).</li></ol><p>&nbsp;</p><p>&nbsp;</p><p><strong>Annexure III - Track 2: Data digitalization </strong></p><p>This section provides the high-level requirements for digitalization of legacy documents and other material of TNUHDB.</p><p>There are approximately 55Lakh+ of documents that needs to be digitalized.</p><p>The location of digitalization of document shall be discussed during the project inception phase. There are confidential documents and videos which are not in public domain shall have to be digitalize at TNUHDB premise. TNUHDB shall decide on which documents are to be digitalized on premise.&nbsp;</p><p>It may be noted by the bidder that the content and files maintained, and the language of noting are in Tamil and English. The Survey Sketches for the MUDP/TNUDP and other schemes as available with CMDA to be obtained and digitalized as per TNUHDB direction. &nbsp;</p><ol><li><ol><li><ol><li>Documents scanning and digitalization requirements</li></ol></li></ol></li></ol><p>While digitalizing the documents, the SI should at least follow the following digitalization steps.</p><p><strong>Digitalization steps</strong></p><ol><li>Initiation</li><li>Pre-scanning</li><li>Data Entry</li><li>Document scanning</li><li>Indexing</li><li>Archival of Electronic Documents &ndash; Backup</li><li>Quality Check</li><li>Post scanning</li><li>Storage upload in SDMS</li><li>Data Backup</li><li>Training</li></ol><p>The sub-activities for above each step are mentioned in figure below.</p><p>&nbsp;</p><p><em>Figure - Sub-activities for Digitalization of documents</em></p><ol><li>SI, if required, may add sub-activities (to respective step) which are required for digitalization of documents. The SI must comply the activities which are provided in this section.</li><li>SI shall study from the respective Department of TNUHDB and then clearly understand the quantum of work relating to indexes accordingly. The Capturing, Indexing, and storing metadata and relevant information of these documents shall be discussed by TNUHDB with SI before starting the digitalization of the records.</li><li>SI shall maintain requisite registers for receiving the records, documents, scanning, uploading and return the same to department in TNUHDB.</li></ol><p>For example, the following details shall be captured:</p><ol><li><ol><li>Name &amp; Location of the Office</li><li>Name of Department official with mobile number</li><li>Name of the Vendor Personnel with mobile number</li><li>Type of Book/Index (Book-1, Book-2, Book-3, Book-4, Book-V, Index-1, Index-2 etc.)</li><li>Year of the document</li><li>Size-wise (A0, A1, A2, A3, A4 etc.) count of pages<ol><li>Total number of pages</li><li>Number of pages missing</li><li>Number of pages torn/damaged</li><li>Number of pages in good condition along with document numbers.</li></ol></li><li>Metadata entry fields</li></ol></li><li>Blind double data entry mechanism to minimize the QC time for the user department and to get the error free record</li><li>Ensure that the contents of the digitized documents shall be an exact replica of the original paper document maintained as part of the records in the books</li><li>Under no circumstances shall the documents be changed, mutilated, destroyed, or replaced by some other documents.</li><li>Any deviation to this shall be considered as Violation and suitable action shall be initiated against the bidder. The documents and their contents shall not be tampered with</li><li>The SI should check the quality of the scanned documents including the indexed metadata and make the same available to TNUHDB team for quality check</li><li>Each Book &amp; File should be labeled with a printed barcode sticker. The barcode should contain the parameters, which shall be discussed and mutually agreed with TNUHDB by SI</li><li>Each sheet/page shall be serially arranged and shall be counted while giving the documents back</li><li>The entire data should be uploaded onto digitalization database on cloud environment identified by TNUHDB.</li><li>The SI must take backup of the scanned documents and other related data daily</li></ol><p>&nbsp;</p><p>&nbsp;</p><p><strong>Infrastructure and manpower deployment requirements</strong></p><ol><li>The SI to deploy, arrange, install &amp; configure the required Infrastructure viz. &ndash; scanners, desktops/laptops (along with connecting cabling and power extension cords if required), printers, cameras, UPS, furnishing (table, chairs and others) &amp; manpower at the identified location of SI and/or TNUHDB for the data digitalization scope of work activities.</li><li>The confidential documents of TNUHDB shall be scanned and digitalized at TNUHDB&rsquo;s premise. TNUHDB shall provide the space for the same.</li><li>The non-confidential documents of TNUHDB can be scanned and digitalized at SI&rsquo;s premise. SI shall have to arrange the space for the same.</li><li>The space and furniture (table, chairs, etc.) for setting up the infrastructure as well as the raw power connections will be arranged by SI.</li><li>The SI must deploy, arrange, install &amp; configure the required Infrastructure viz. &ndash; scanners, desktops/laptops (along with connecting cabling and power extension cords if required), printers, cameras &amp; manpower at the identified location of SI for the Scope of work activities.</li><li>The SI deploy its own human resource for all the above-mentioned activities. SI shall deploy adequately skilled manpower resources for Supervision, scanning, data entry, indexing, unbinding, and rebinding to complete the job within the specified time.</li><li>After completion of scanning, the sheets/pages are to be made into volumes so that the original volume is recreated as is at the stage of handing over for scanning purpose and undertake proper book binding of the papers.</li><li>The method of rebinding to be used is &ldquo;Hardcover binding&rdquo; method using good quality Rexine cloth cover, head band, spine, end paper, tail paper etc. The color of the Rexine cloth shall vary for Indexes &amp; Volumes and the same shall be informed to bidder by TNUHDB Department. The binding should be undertaken with quality material with a minimum lifespan of thirty years. &nbsp;</li></ol><p><strong>Input specifications</strong></p><ol><li>Approx. 90% of TNUHDB documents of are A4 and legal size and the remaining are in other sizes such as A-3, A-2, B-4, B-5 and others. Maps and treaties are to be mainly undertaken in A0 size. Samples of different types of records shall be shown during the site visit.</li><li>Records are old, fragile, deteriorating, rare and brittle.</li><li>Some of the pages of the records have stain-marks and worm-marks.</li><li>The pages of some records have become translucent due to ageing.&nbsp;&nbsp;&nbsp;</li></ol><p><strong>Non-technical requirements</strong></p><ol><li>Rebinding of books/files/others<ol><li>After completion of scanning, the sheets/pages are to be made into volumes so that the original volume is recreated as is at the stage of handing over for scanning purpose and undertake proper book binding of the papers.</li><li>The book volumes which are in bad shape in terms of binding/cover etc. should also be rebounded to the extent possible. If rebinding is not possible, the same may be informed to TNUHDB department and with the permission of the department, the lose papers shall be preserved in polythene covers and made a volume with such loose sheets. The quality of polythene covers shall be of such that it should last for at least thirty years.</li><li>The method of rebinding to be used is &ldquo;Hardcover binding&rdquo; method using good quality Rexine cloth cover, head band, spine, end paper, tail paper etc. The color of the Rexine cloth shall vary for Indexes &amp; Volumes and the same shall be informed to bidder by TNUHDB Department. The binding should be undertaken with quality material with a minimum lifespan of thirty years.</li></ol></li><li>At the time of handing back the documents to the designated official of TNUHDB Department, if any discrepancy is noticed the same needs to be recorded in the Data entry module with proper remarks</li><li>Should archive the documents based on the defined folder and file structure, and interval or period of archival of electronic documents</li></ol><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>Annexure IV - Track 3: IT Infrastructure procurement, supply, Installation, and bandwidth for the project</strong></p><p>This section details the IT, Network and security Infrastructure requirements for the various applications which are part of proposed Digital Strategy for TNUHDB.</p><p>The IT infrastructure scope includes Information Technology (IT) infrastructure procurement, deployment and maintenance of the required Infrastructure as intended.&nbsp;</p><p>System Integrator needs to do the appropriate solution design and sizing for the project as per the scope of work.</p><p>The objectives of this IT procurement are to:</p><ul><li>Provide the TNUHDB with a secure, reliable, and scalable IT infrastructure that will support its current and future needs.</li><li>Improve the efficiency and effectiveness of the TNUHDB&#39;s IT operations.</li><li>Reduce the overall cost of IT ownership for the Board.</li></ul><p>The brief scope of work for this section includes the following:</p><ul><li>Identify Cloud Service provider and build Data Centre on High Availability Cloud Site and Disaster Recovery Site with hot standby configuration</li><li>Design and implementation of Secure and Flexible Data Network for the Head office and remote offices as per user requirement</li><li>Deployment of security solutions to protect the TNUHDB&#39;s data and systems.</li><li>Provision of end-user devices and software as per user requirement.</li><li>Provision of ongoing maintenance and support services.<ol><li><ol><li>IT Infrastructure Requirements</li></ol></li></ol></li></ul><ol><li>The System Integrator shall facilitate and coordinate for procurement, supply and installation of entire IT infrastructure required for setting up and operations of the Project Management System, ERP System, Citizen Web Portal, Employee portal and Grievance Redressal Management system including the following key components of IT Infrastructure are to be setup.<ol><li><strong>Hosting of Data Centre </strong>on Cloud Service Provider Premise&nbsp;</li><li><strong>Disaster Recovery Centre</strong> on Cloud Service Provider premise</li><li><strong>Enhancement of existing Local Area Network (LAN)</strong> at TNUHDB Head Office at Chennai, Estate and Regional Offices spread statewide</li><li><strong>Data Digitization </strong>and Integration of Digitized Data with Document Management System</li><li><strong>Experience Centre </strong>at Head office of TNUHDB and <strong>Citizen Kiosk</strong> at Various Citizen Interfaces<strong> </strong></li></ol></li><li>SI needs to propose the IT infrastructure deployment architecture to meet the required security guidelines and SLA as per the RFP. SI need to provide the detailed proposed solution design to meet the requirement of RFP.</li><li>The IT infrastructure includes servers, storages, back up, networking, load balancers, security equipment, operating systems, database, enterprise monitoring system, help desk system, Computers, Printers, and other related IT infra required for running and operating the envisaged system. The IT infra procurement will be planned considering the below factors:<ol><li>Ensure redundancy at each level</li><li>No single point failure in architecture</li><li>Support peak loads</li><li>IT infrastructure deployed for TNUHDB Digitization Strategy should be dedicated but accommodative at the same time for the upcoming projects.</li><li>The ownership of IT infrastructure shall get transferred to TNUHDB after &ldquo;Acceptance and Go Live&rdquo; of such items. In case the infrastructure is proposed to be supplied by SI in phases (For assets proposed to be supplied after Go Live) the payment for the same shall also be made in phases after actual delivery and acceptance of such infrastructure at other offices at defined locations. Ownership of these infrastructures shall also be transferred to TNUHDB after verification and acceptance of such infrastructure</li><li>Initial estimate for procurement of hardware is as per the volumetric estimate for total users provided in Annexure. SI need to conduct their detailed study and shall come up with appropriate quantities for various equipment of IT infra for this project.</li><li>SI to ensure warranties/AMCs are procured for all the hardware components for entire duration of the project. For software components the support from OEM to be obtained for prescribed components. There should be a dedicated tool to maintain licensing, warranty details on annual basis.</li><li>Minimum specifications of the IT infra are detailed in Annexure &ldquo;Bill of Material (BOM) compliance sheet&rdquo; of the RFP document, the bidder needs to size and provide IT infra to meet the project functional requirements and Service Level Agreements (SLAs).</li><li>Other details relating to IT infra, info security, etc. are mentioned in &ldquo;Bill of Material (BOM) compliance sheet&rdquo; of this RFP document.</li><li>SI is to prepare and submit along with their technical bid, the details of methodologies and computations for sizing and capacity of storage, compute, Port density of network devices, sizing of security appliances and their compute requirements. The technical evaluation of responses shall analyze the computations for viability.</li><li>SI must ensure that the proposed architecture meets the security requirements as mentioned into the section &ldquo;x&rdquo; of this RFP document.</li></ol></li><li>SI must consider the following important milestones while proposing the IT infrastructure architecture for TNUHDB information portal and Digitalization system:<ol><li>Site Survey</li><li>Design assessment</li><li>Supply of Passive components</li><li>Preparation of Network room setup, network plan with rack wise node details (in form of excel tables) and cable layout route diagrams.</li><li>Cable laying and testing of the laid cable</li><li>Supply of active Components</li><li>Installation, Test Run and testing of the Head office and Remote Office Connectivity</li><li>Integration with other peripheral Systems/Services</li><li>Network Monitoring System (NMS) configuration for central monitoring and management.</li><li>Submission of test reports.</li><li>Training of technical TNUHDB&rsquo;s staff for Operations and management.</li><li>Posting of network engineers &amp; technicians at site as stipulated in contract</li><li>Security audit by a third party.<ol><li>IT infrastructure deployment plan</li></ol></li></ol></li></ol><ol><li>SI needs to propose the IT infrastructure deployment architecture to meet the required security guidelines and SLA as per the RFP. Illustrative deployment architecture at both Cloud and Head office with minimum infrastructure and security requirements is given below, however SI need to provide the detailed proposed solution design to meet the requirement of RFP. Detailed requirement related to infrastructure and security as illustrated in the design below is detailed in subsequent sections.</li></ol><p>&nbsp;</p><p><em>Figure - TNUHDB overall infrastructure deployment architecture</em></p><p>&nbsp;</p><p>Important Functional Considerations while design &amp; deployment of Architecture.</p><ol><li>All components to be maintained in redundancy with Active - Active / Active- Passive Clustering based on the SLA requirements, architecture, and performance. The systems architecture should clearly demonstrate and highlight the key requirements of TNUHDB viz reliability, availability, scalability, survivability, resilience, and serviceability of individual critical components.</li><li>Servers should be based on x86 platform in high density form factor to ensure optimal power and space usage. However, bidder may suggest rack form factor for any specific server usage, stating clearly the benefits being derived without compromising on the power and cooling factors</li><li>The architecture should have horizontal scalability. Benefits/additional security, reliability, availability features at the server level architecture would be given due consideration during evaluation.</li><li>SI needs to comply with the high availability requirements for the IT Infrastructure.</li><li>Redundancies/teaming should be maintained at different interconnecting fabrics to avoid any single point of failure / performance bottleneck.</li><li>The backup solution should ensure minimization of data to be backed-up / archived keeping in view a window of 8 Hours without any impact on the performance of the servers.</li><li>Networking equipment should be capable of processing IPV4 &amp; IPV6 traffic. Security features that are delivered shall be IP v 6 ready</li><li>All devices should be IPv4 and IPv6 ready from day 1. SI shall deploy IPv4 and IPV6 dual stack supported network from day 1. The proposed solution and all appliances should meet this requirement. The SI shall also be responsible for security adherence on both IPv4 and IPv6.</li><li>Bidder should utilize virtualization technology to optimize the solution and provide benefits for the overall Cost of ownership and ease of maintenance wherever required.</li><li>DNS server is required for domain name and the interoperation between Primary DC and DR site should be such that due to any failure of any/all module at DC level can automatically (manual optional) be operated from DR site.</li><li>SI need to provide the published benchmarks for the stated systems along with the sizing assessment sheet being certified by the OEM for the stated systems.</li><li>The bidder shall submit the OEM authorization letter, in original duly clearly attested as per prescribed format for the following components.<ol><li>Server, Workstations, Plotter &amp; Storage if any</li></ol></li></ol><ol><li><ol><li>Firewall/UTM, IPS, Load Balancer</li><li>All Active Network equipment like, router, switches, wireless Access Points, NMS</li><li>Passive Network equipment like, Fiber optic cable, Patch cords, LIU, CAT 6 cable, Patch panel, Racks.</li><li>Video wall, AV Components</li><li>Software like Antivirus, EMS, Helpdesk &amp; Contact Centre solutions<ol><li>Cloud Hosting</li></ol></li></ol></li></ol><p>The scope of services for the Cloud hosting of Data Center is as follows:</p><ol><li>TNUHDB is considering a High Availability Site on cloud platform which would host all applications, application data, User data and Digitized Data. A Suitable cloud environment in terms of compute, storage, managed network &amp; security services should be offered by Cloud Service Provider. A quick turnaround to cloud-based failover system for business continuity shall considered through disaster recovery site which would be clone of HA site.</li><li>SI shall be responsible for<ol><li>setting up, installation, configuration, management, upgradation, and migration of application servers, database servers/storage.</li><li>Maintain and manage the required network components for the cloud services procured by TNUHDB.</li><li>Setup and configure the VMs, storage, Network, Database etc. at DC &amp; DR site meeting RPO and RTO (Recovery Time Operations) requirements of TNUHDB. Service provider shall provide access to logs for analysis.</li></ol></li><li>For this cloud-based managed service will help TNUHDB to quickly recover TNUHDB&rsquo;s critical systems after a disaster and provides client remote access to their systems in a secure virtual environment. This shall help TNUHDB to switch to failover with smaller RPO.</li><li>The SI shall be responsible for setting up, installation, configuration, management, upgradation, and migration of application servers, database servers/storage. Implementation includes finalize Migration Preparation, Preparation of new Procedures, Migrate Data, Finalize Migration Effort, Cost Benefit Analysis</li><li>The SI should maintain and manage the required network components for the cloud services required for TNUHDB. Setup and configure the VMs, storage, Network, Database etc. at DC &amp; DR site meeting RPO and RTO (Recovery Time Operations) requirements of TNUHDB. Cloud Service provider shall provide access to logs for analysis.</li><li>The SI shall consider only &ldquo;MeitY&rdquo; or &ldquo;Government of Tamil Nadu&rdquo; empaneled cloud service providers for hosting DC &amp; DR site.</li><li>DC &amp; DR Site should preferably be in the following cities:</li></ol><ol><li>Bangalore City</li><li>Chennai City</li><li>Hyderabad City</li><li>Kolkata City</li><li>Mumbai City</li></ol><ol><li>Cloud Service Provider should host the entire Cloud infrastructure in a secure Data Centre which should be at least Tier 3 Compliant facility adhering TIA 942 standard.</li><li>Cloud Service Provider should ensure that Data Centre constructed to world class hosting standards as defined by the &ldquo;Uptime Institute, USA&rdquo;.</li><li>Cloud Service Provider should ensure that services provided are to be backed by high QOS (Quality of Service) / SLA (Service Level Agreement)</li><li>Cloud Service Provider should ensure to have Centralized NMS (Network Management Systems) &amp; 24*7*365 helpdesk for services related to DC &amp; DR site.</li><li>Cloud Service Provider should provide advanced system security, monitoring &amp; management with Video surveillance, fire detection &amp; suppression system as per standards of Data Centre</li><li>Cloud Service Provider should ensure that Fire Suppression and Protection System should include three levels of redundancy based on Gas Fired Systems, Carbon Monoxide based systems and Water Sprinkler based systems.&nbsp; Bidder should ensure that the floors as well as the ceiling should be based on false flooring and ceiling where the wire conduits and the fire protection systems are installed.</li><li>Cloud Service Provider shall be responsible for implementation, management, and monitoring of DDOS, IPS, IDS Services, etc. Service provider will implement anti-malware and conduct regular vulnerability scanning and penetration testing of systems and infrastructure.</li><li>Cloud Service provider shall have public Services in DMZ zone and High security services in MZ Zone. Also, the Cloud Service Provider shall configure external connections to the hosting infrastructure required to upload database/files etc.</li><li>Cloud service provider is expected to understand the complete architecture of existing applications and processes necessary for smooth migration of applications and databases including interdependencies between applications and data. Bidder shall be responsible for deployment of Security patches on Hardware and Software.</li><li>Cloud Service Provider shall be responsible for migrating legacy applications to cloud if any and managing the cloud services. Also, responsible to monitor the cloud services and ensure 99.9% uptime of all services as per agreement.</li><li>Cloud service provider shall establish connectivity between TNUHDB Head office to Cloud DC &amp; DR Site. Also, SI shall ensure Deployment of New Applications on cloud, security administration, planning and implementation of cloud management and monitoring portals for complete infrastructure and services procured.</li><li>Service Provider shall provide inter-operability support with regard to APIs and Data Portability.</li><li>The SI shall be responsible for monitoring and reporting services.</li><li>Provisioning of scalable storage capacity as per requirements of TNUHDB and availability of such services as per agreement. Cloud Service provider shall ensure committed time taken for restoration of data from Backup as claimed.</li><li>Cloud Service provider shall demonstrate/Submit documentary proof for POC (Proof of Capability) as part of technical evaluation to understand the key features such as AUTO Scale up/down, Cloud Elasticity, Security protocols, Denial of Service (DoS, DDoS) attack), management and administration and audit capabilities of offerings, setting up of DC &amp; DR facilities, etc.</li><li>Service provider shall provide necessary technical documentations, design documentations, standard Operating Procedures (SOPs) required for operations and management of services.</li><li>All risk management related to migration, migration plan shall be jointly worked out with TNUHDB and Cloud Service Provider.</li><li>Service provider with SI shall assist TNUHDB in planning for capacity building to meet growth and peak load assessment at the end of first year to ensure future requirements of TNUHDB are addressed.</li><li>The service provider shall provide necessary details including sizing, current loads, utilization, expected growth/demand and other details for scale up/scale down at the end of first year in close coordination with TNUHDB.</li><li>Service provide shall provide Annual Technical Support from OEM under (Software procured as PaaS) during entire period of Contract.</li><li>TNUHDB and Service provider shall jointly workout multi-factor authentication for root account as well as any other privileged identity and access account associated with it.</li><li>Service provider shall be responsible for implementation of tools and processes for monitoring the availability of applications, responding to system troubleshooting.</li><li>Monitoring of performance, resource utilization and other events such as failure of services, degradation of services, availability of network, storage, Database systems, OS etc.</li><li>Provide the relevant reports, including real time as well as past data/reports on dashboard.</li><li>Service provider shall be responsible for conduct of DR Drills and follow Standard Operating Procedures (SOP) and inform TNUHDB in advance for such drills conducted twice a year normally, with 15 days&rsquo; prior notice.</li><li>There should not be any data loss during backup from DC to DR.</li><li>Service Provider shall monitor Internet Links, MPLS -VPN including bandwidth, data transfer, response time and packet loss and perform corrective measures.</li><li>After the implementation of exit process, cloud service provider will delete/remove VMs, contents and data with approval of TNUHDB and ensure data cannot be forensically recovered and intimation of compliance thereafter.</li><li>The Service Provider will train and transfer the knowledge to the replacement agency or TNUHDB to ensure continuity and performance of services post expiry of Contract.</li></ol><p><strong>Role of SI in Cloud Hosting</strong></p><ol><li>SI shall be responsible for management of all TNUHDB&rsquo;s web applications hosted on Service provider&rsquo;s platform or any other environment.</li><li>SI shall be responsible for all web application SLA with TNUHDB.</li><li>SI shall be responsible for design/development and management of all web applications.</li><li>SI shall be hosting applications on Service provider&rsquo;s platform which include application configuration, addition and deletion of modules and ensure application functionality as per end user&rsquo;s requirements.</li><li>SI shall be responsible for planning and sizing of applications along with its architecture.</li><li>SI shall be responsible for remote administration of applications on VMs provided by Service provider through VPN.</li><li>SI will estimate the requirements of Infrastructure resources (like VMs, Storage etc.) for different environments such as production, pre-production (non-live environment), test environment etc.</li><li>SI shall workout minimum resource requirements as well as indicative requirements of services like IP address/Load/Data transfer in Local and DR site etc.</li><li>In case of New Projects TNUHDB will procure software, licenses or may procure/ subscribe the minimum required licensees as part of PaaS (Platform as a Service)</li><li>SI will specify additional Security requirements for some applications like PCI-DSS. Data Encryption, Third Party authentication support (e.g., e-sign/Digital signing Certificates) for Payment gateway requirements.</li><li>SI with TNUHDB shall define the data retention period for all applications as per need basis application-wise.</li><li>SI with TNUHDB shall define the Log retention policy, application-`wise as per need.</li><li>SI shall work out estimated size of data for backup wherever possible.</li><li>SI shall be responsible to conduct of regular vulnerability scanning and penetration testing of applications and fixing up of such vulnerabilities.<ol><li><ol><li>Local Area Network</li></ol></li></ol></li></ol><p>The scope of services for the Local Area Network (LAN) is as follows:</p><ol><li>The SI shall design, build, operate, and maintain the LAN (at TNUHDB Head office and other offices spread statewide) during the project duration. The objective of creating LAN is to connect all the offices &amp; to have seamless internet connectivity to all users/employees in those offices.</li><li>The SI shall consider all necessary hardware &amp; software required to setup Local area network for easy dissemination of information. If any additional hardware/software required other than specified equipment to comply all points of scope of work and technical requirement, SI needs to specify the same in technical bid.</li><li>In existing LAN set up, the users are connected over copper UTP backbone through creating distribution hubs for every office or floors. SI shall consider replacing the old devices and setting up Gigabit LAN on fiber optic backbone using distribution switches at TNUHDB Network room &amp; access switches at every floor for last mile connectivity.</li><li>All the networking equipment shall be housed in separate rack at TNUHDB Network room and shall be referred as network racks. These racks will house core router, firewall/UTM, Core Switch &amp; the passive networking equipment with&nbsp;</li><li>The SI shall consider providing efficient data security solutions which will keep the sanctity of data intact.</li><li>Network Fabric should support both IPv4 and IPv6 from day one.</li><li>The head office and remote office network will be monitored and managed through Network Monitoring System (NMS) or Enterprise Management System from NOC. Required Server infrastructure &amp; software for NMS shall also be considered by bidder.</li><li>The SI shall consider minimum Gigabit switches with suitable port density as per users on each floor and shall keep 20% spare considering future prospect.</li><li>The SI shall provide Face plate, backbox &amp; information outlets for each node as per provided technical specification.</li><li>The SI shall consider CAT6A shielded UTP cable for internal cabling at offices, while cables shall be laid through a good quality PVC conduit of appropriate diameter.</li><li>Wireless connectivity through access points shall be considered to provide internet connectivity to mobile devices at offices &amp; office lobbies, a fast &amp; smooth handoff shall be featured to provide seamless mobility of devices. WLAN shall be monitored for authentication &amp; metering perspective, if required.<ol><li><ol><li>Network Operation Centre (NOC)</li></ol></li></ol></li></ol><p>SI shall build operate a network room cum operation centre from where it will house Network and Security equipment all Enterprise resources like Network, Applications, Hardware, and Connectivity to be monitored and analyzed for the day-to-day operations at TNUHDB Head Office.</p><ul><li>TNUHDB intends to host all their network equipment such as switches, routers, racks and security equipment such as load balancers and firewall in the NOC</li><li>IT Administrators for various systems shall be based out of Network Operations Centre (NOC) and they will collect and monitor the logs of various systems for any fault or errors. Space for monitoring team should be considered while designing.</li><li>Also, the NOC may host rack servers and these rack servers shall host common services such as Active directory/domain controller, Antivirus application and other local services.SI to make sure that these services are high availability.</li></ul><p>SI to make sure these services are</p><p>The scope of services for the Network Operations Centre (NOC) is as follows:</p><ol><li>The SI shall build, operate, and maintain the NOC during the project duration. The minimum specified work to be undertaken by SI for setting up and operating and maintaining NOC has been categorized as under:<ol><li>Design, Supply, Installation, and Commissioning Phase of Network</li><li>Operation and Maintenance phase</li></ol></li><li>Design of the NOC<ol><li>The SI should consider designing NOC</li><li>The TNUHDB shall provide the adequate space [of approx.300 sq. ft.] for building the proposed NOC. The existing servers and racks if any to be accommodated in this newly built NOC. The SI may assess the existing infrastructure by visiting proposed site location, if required and accordingly submit the proposal</li><li>The NOC shall be provided with sufficient electrical connections, Air conditioning, backup power through UPS, Electronic surveillance, access control system, fire detection &amp; suppression system and other soft services as applicable for network operations centre as required for the proposed equipment on 24 x 7 x 365 basis to maintain 100% uptime of network equipment.</li><li>The SI should ensure the multi-layer security infrastructure to prevent unauthorized access to the network &amp; monitoring system.</li><li>The SI should ensure to provide high quality Active &amp; Passive Networking equipment and other associated IT Components in the NOC.</li><li>The NOC should be fully redundant in terms of electrical circuits, cooling, and network.</li><li>The SI with TNUDHB shall make sure that the required power, air conditioning, security system and other facilities provided is always available.</li><li>The total power requirement shall be estimated &amp; furnished in Technical Bid with 20% or appropriate redundancy in case of additional requirement.</li><li>The SI shall make necessary provisions of Telecom junction box / multiplexers for termination of internet links, if required</li><li>The nodes should connect over 1G IP connectivity. Each node shall have Minimum 2 x1G Ethernet port. There should be no use of any proprietary or specialized interconnects.</li><li>The Virtualization software should be based on hypervisor technology which sits directly on top of Hardware (Bare Metal).</li><li>The Proposed Storage Solution should support model of thin provision and thin reclaim disks to avoid allocating all storage space at initial stage.</li><li>It should support migration of the live Virtual Machine files from one storage array to another storage.</li><li>The proposed solution should deliver above listed capabilities using standard storage infrastructure. client&rsquo;s maintenance team to avoid dust entering racks/cage area.</li></ol></li><li>Supply/ Installation<ol><li>All the compute devices &amp; storage</li><li>Physical infrastructure components such as UPS and Air-Conditioning System, Fire Detection and Suppression System, Lighting system, Rodent Control, Water leakage detection system, CCTV Surveillance systems, Access Control System, Electrical Cabling and Network Cabling etc. as per requirement</li><li>IT Infrastructure components such as necessary Servers, Networking &amp; Security components, Storage media, Software and other IT components required for managing the data center.</li><li>The SI should provide racks of 42U size with inter-rack cabling, cross connects to communication area. The racks should have proper cable managers (vertical and horizontal) and troughs for complete structured cabling. Blanking panels etc., if required as per Industry best practice to be provided. The SI shall provide adequate power points of required specifications in the racks with redundant UPS power.</li><li>The rack area should be sufficient to house the maximum number of racks as mentioned above along with sufficient free space for opening of front and rear rack doors for installation/replacement/trouble shooting of hardware and movement of service personnel.</li><li>The SI shall consider installing console and monitoring systems at NOC so that IT administrators of all the proposed systems shall be stationed at NOC<ol><li>Internet Infrastructure and Connectivity</li></ol></li></ol></li></ol><p>The objective of Internet Infrastructure and connectivity is to provide secure application access to intranet and internet applications, enforcing internet/email policies and seamless transfer of data. The scope of providing the Internet Infrastructure and connectivity is as follows:</p><ol><li>The SI shall provide the Internet infrastructure and connectivity at Head Office, TNUHDB and remote offices.</li><li>The internet infrastructure and services are to be provided as per the following requirements.</li></ol><p>&nbsp;</p><table cellspacing=\"0\" style=\"width:85%\"><tbody><tr><td style=\"background-color:#4472c4; border-color:#4472c4; height:22.8pt; width:7.34%\"><p><strong>#</strong></p></td><td style=\"background-color:#4472c4; height:22.8pt; width:56.18%\"><p><strong>Location</strong></p></td><td style=\"background-color:#4472c4; height:22.8pt; width:20.24%\"><p><strong>Bandwidth (Mbps)</strong></p></td><td style=\"background-color:#4472c4; border-color:#4472c4; height:22.8pt; width:16.24%\"><p><strong>Quantity</strong></p></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:.2in; width:7.34%\"><p><strong>1</strong></p></td><td style=\"background-color:#d9e2f3; height:.2in; width:56.18%\"><p>Internet to Head Office, Chennai</p></td><td style=\"background-color:#d9e2f3; height:.2in; width:20.24%\"><p>500</p></td><td style=\"background-color:#d9e2f3; height:.2in; width:16.24%\"><p>2</p></td></tr><tr><td style=\"border-color:#8eaadb; height:.2in; vertical-align:top; width:7.34%\"><p><strong>2</strong></p></td><td style=\"height:.2in; vertical-align:top; width:56.18%\"><p>Internet to Estate and Regional offices</p></td><td style=\"height:.2in; vertical-align:top; width:20.24%\"><p>50</p></td><td style=\"height:.2in; vertical-align:top; width:16.24%\"><p>21</p></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:.2in; width:7.34%\"><p><strong>3</strong></p></td><td style=\"background-color:#d9e2f3; height:.2in; width:56.18%\"><p>Head Office to DC/DR (MPLS)</p></td><td style=\"background-color:#d9e2f3; height:.2in; width:20.24%\"><p>10</p></td><td style=\"background-color:#d9e2f3; height:.2in; width:16.24%\"><p>1</p></td></tr><tr><td style=\"border-color:#8eaadb; height:.2in; vertical-align:top; width:7.34%\"><p><strong>4</strong></p></td><td style=\"height:.2in; vertical-align:top; width:56.18%\"><p>DC - DR (MPLS)</p></td><td style=\"height:.2in; vertical-align:top; width:20.24%\"><p>10</p></td><td style=\"height:.2in; vertical-align:top; width:16.24%\"><p>2</p></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:.2in; width:7.34%\"><p><strong>5</strong></p></td><td style=\"background-color:#d9e2f3; height:.2in; width:56.18%\"><p>Estate and Regional offices to Head Office (VPN)</p></td><td style=\"background-color:#d9e2f3; height:.2in; width:20.24%\"><p>1</p></td><td style=\"background-color:#d9e2f3; height:.2in; width:16.24%\"><p>21</p></td></tr></tbody></table><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>The following is a pictorial view for the above-mentioned requirements.</p><p>&nbsp;</p><p><em>Figure - Indicative Network and Internet connectivity diagram</em></p><p>&nbsp;</p><ol><li>The Internet connectivity should have fully dedicated (1:1), unshared &amp; High-Quality symmetric bandwidth without any compression factor through Optical Fiber</li><li>Installation, commissioning, configuring of the link and hardware (Modems and Router etc.).</li><li>24x7 Support for Internet Infrastructure and Services</li><li>Maintenance of Internet Infrastructure and Provide Services during the entire period of contract term.</li><li>The SI will be required to sign Service Level Agreement (SLA) having the following:<ol><li>Packet Losses: Less than 1% (Average over 1000 ping).</li><li>Network Availability: More than 99.5 % per month.</li><li>Reports for performance, monitoring /usage to be submitted by the ISP on weekly or monthly basis or as per requirement of TNUHDB.</li><li>In case of the above parameters going out of specifications, TNUHDB will be compensated adequately in respect of the extended time for the loss of hours in service. Also, if services are not found satisfactory, TNUHDB reserves the right to cancel the contract with &ndash;one-month notice.</li><li>In case connectivity from Fiber cable is failed, the same connectivity speed will have to be provided through wireless line by the service provider.</li><li>99.5% Uptime shall be calculated as, (Total Time &ndash; Down Time) X 100 /Total Time. Deduction in payment will be made for downtime in the quarterly bills raised by the SI / Service Provider (SP).</li><li>The services shall be provided 24 hours &amp; 7 days in a week.</li><li>The SI will be responsible for undertaking any civil/electrical work etc., involved from commissioning to the completion of the project, at his cost.</li><li>Obtain all necessary rights-of-way and permits for construction of pathways and installation of telecommunications cabling necessary to implement the proposed solution. The SI should take necessary permission TNUHDB will assist for the same.</li><li>Provide a low-latency, highly reliable, high-speed Internet service. The connection shall provide to TNUHDB is able to conduct business operations as per the specified bandwidth requirements and as defined by agreed upon Service Level Agreements (SLA).</li><li>The proposed connection shall be capable of meeting the defined performance standards throughout the entire term of the contract.</li><li>Network integrator for the installation, configuration management, commissioning of Internet link, establishing automatic switch-over from primary link to the backup link and vice-versa.</li><li>ISP should have fully functional 24x7x365 Customer Service Centre in Mumbai.</li><li>The ISP for providing internet connectivity should be Tier-I or Tier-II only.</li><li>Primary &amp; back up connectivity shall be from two different ISPs.</li></ol></li></ol><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>Annexure V - Track 4: Training and Capacity Building </strong></p><ol><li><ol><li><ol><li>Introduction</li></ol></li></ol></li><li>The purpose of this section is to define the scope of work for training and capacity building.</li><li>SI&rsquo;s scope of work also includes preparing the necessary documentation and aids required for successful delivery of such trainings.</li><li>The details provided in this section are indicative and the number of training sessions may increase.</li><li>SI shall be responsible for providing training to stakeholders, at least, on the usage and maintenance of TNUHDB information portal &amp; mobile app, Solution System, DC, Cloud DR, LAN, FTTP Network, Helpdesk and Experience Centre.</li><li>SI shall propose different training modules for different user profiles at the appropriate timelines in the project.</li><li>SI shall provide such additional training as they deem necessary to ensure that the training imparted is comprehensive and complete.</li><li>SI shall design a calendar of training activities, for various solution components of the TNUHDB project including at least on the Project Management System, ERP System, Citizen &amp; Employee portal Experience Centre, Helpdesk operation and others, in consultation with TNUHDB. The calendar designed shall identify the type of training (comprehensive competency-based training), topics to be covered and the details on trainee, trainer, and the venue. The training calendar is to be prepared in the following format -</li></ol><p><em>Training calendar format</em></p><table border=\"1\" cellspacing=\"0\"><tbody><tr><td style=\"background-color:#4472c4; height:30.65pt; width:36.3pt\"><p><strong>Sl. No.</strong></p></td><td style=\"background-color:#4472c4; height:30.65pt; width:102.9pt\"><p><strong>Type of training</strong></p></td><td style=\"background-color:#4472c4; height:30.65pt; width:59.05pt\"><p><strong>Topic</strong></p></td><td style=\"background-color:#4472c4; height:30.65pt; width:61.6pt\"><p><strong>Dates</strong></p></td><td style=\"background-color:#4472c4; height:30.65pt; width:77.2pt\"><p><strong>Trainer</strong></p></td><td style=\"background-color:#4472c4; height:30.65pt; width:90.8pt\"><p><strong>Trainee</strong></p></td></tr><tr><td style=\"background-color:#d9e2f3; height:30.65pt; width:36.3pt\"><p>&nbsp;</p></td><td style=\"background-color:#d9e2f3; height:30.65pt; width:102.9pt\"><p>&nbsp;</p></td><td style=\"background-color:#d9e2f3; height:30.65pt; width:59.05pt\"><p>&nbsp;</p></td><td style=\"background-color:#d9e2f3; height:30.65pt; width:61.6pt\"><p>&nbsp;</p></td><td style=\"background-color:#d9e2f3; height:30.65pt; width:77.2pt\"><p>&nbsp;</p></td><td style=\"background-color:#d9e2f3; height:30.65pt; width:90.8pt\"><p>&nbsp;</p></td></tr></tbody></table><p>&nbsp;</p><ol><li>SI shall submit a training completion report to TNUHDB after completion of every training.</li><li>SI must propose an appropriate training model in their bid and must propose detailed methodology on how the training would be conducted.&nbsp;&nbsp;</li><li>SI shall be required to arrange training infrastructure along with providing the training plan, training content &amp; the training delivery and bear the cost for the same. TNUHDB shall provide the training room and the venue for the training.</li><li>SI shall be responsible for making sure that all the TNUHDB Officials and other users are technically equipped to operate the solution and related devices.</li><li>SI shall be responsible for conducting training sessions for departmental users covering TNUHDB officials in Chennai and across all Divisions, Regional and Circle Offices.</li><li>SI shall organize regular half yearly trainings for new joiners in the TNUHDB departments until their Operation and Maintenance Period.</li></ol><p>&nbsp;</p><p>&nbsp;</p><ol><li><ol><li><ol><li>Training requirements</li></ol></li></ol></li></ol><p><strong>Types of training</strong></p><ol><li>To make TNUHDB Project a success, the following training programs are to be arranged by the SI from time to time depending on the requirement and understanding of TNUHDB Officers and Staff.</li></ol><p><em>List of Training types</em></p><table cellspacing=\"0\"><thead><tr><td style=\"background-color:#4472c4; border-color:#4472c4; width:67.25pt\"><p><strong>Type of training</strong></p></td><td style=\"background-color:#4472c4; width:1.25in\"><p><strong>Relevant Stakeholders</strong></p></td><td style=\"background-color:#4472c4; border-color:#4472c4; width:310.25pt\"><p><strong>Scope</strong></p></td></tr></thead><tbody><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; width:67.25pt\"><p><strong>Administrative &amp; Project related </strong></p></td><td style=\"background-color:#d9e2f3; width:1.25in\"><p>TNUHDB officials</p></td><td style=\"background-color:#d9e2f3; width:310.25pt\"><ol><li>Training on project management</li><li>Training on transition management</li><li>Training on change management</li><li>Training on business knowledge</li></ol></td></tr><tr><td style=\"border-color:#8eaadb; vertical-align:top; width:67.25pt\"><p><strong>Functional</strong></p></td><td style=\"vertical-align:top; width:1.25in\"><p>TNUHDB officials</p></td><td style=\"vertical-align:top; width:310.25pt\"><ol><li>Training on Project Management System application including all functions / modules</li><li>Training on Enterprise Resource Planning application including all functions / modules</li><li>Training on Data Digitalization Platform including scan, store, metadata creation, digital formats, digital records management, quality control,</li><li>Training on Citizen Web Portal</li><li>Training on Employee Portal</li><li>Training on Smart Module</li><li>Training on Helpdesk Solution</li><li>Training on Document Management System</li><li>Training on Content Management System</li><li>Training on GIS mapping</li><li>Training on BI &amp; Analytics module</li></ol></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; width:67.25pt\"><p><strong>Technical (Application &amp; Infrastructure</strong></p></td><td style=\"background-color:#d9e2f3; width:1.25in\"><ul><li>TNUHDB Officials</li><li>TNUHDB</li></ul><p>IT Team</p></td><td style=\"background-color:#d9e2f3; width:310.25pt\"><ol><li>Training on API details and integration requirements</li><li>Training on system operations</li><li>Training on IT Infrastructure setup, configuration, and troubleshooting (1st level) related training including cloud hosting, Network, Experience Centre, and others</li><li>Training on security aspects for Network, Experience Centre, and others</li><li>Training on EMS tool/software</li></ol></td></tr></tbody></table><p>&nbsp;</p><ol><li>SI shall identify at least two master trainers for each of the core areas who shall provide the relevant training. The list of such trainers to be submitted to TNUHDB from time to time (in case of any modifications). The task of the master trainers shall be to be a single point of contact for the training purpose of their respective specialized areas.</li><li>The Master Trainers shall be so identified by the SI which have complete knowledge of their respective domains (functional, technical, and operational).</li></ol><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>Preparation of training aids</strong></p><ol><li>SI will prepare all the requisite audio/video training aids that are required for successful completion of the training for all stakeholders. These include the following for all the stakeholders:<ol><li>Training manuals for TNUHDB officials and other stakeholders</li><li>Computer based training modules</li><li>Video (recorded sessions) for portal functionality, CMS, SDMS, business intelligence, dynamic reporting, and others.</li><li>Presentations</li><li>User manuals</li><li>Video based tutorial</li><li>Quick user guide</li><li>FAQs</li><li>Operational and maintenance manuals for the modules provided along with the TNUHDB system solutions</li><li>Application/modules training prototype for hands on training using dummy data</li><li>Regular updates to the training aids prepared under this project</li></ol></li><li>SI shall develop and supply training material at least for the following<ol><li>Applications including<ol><li>Project Management System</li><li>Enterprise Resource Planning -All modules</li><li>Data Digitalization Platform</li><li>Citizen Web Portal</li><li>&nbsp;</li><li>Employee Portal</li><li>Smart Module</li><li>Helpdesk Solution</li><li>Document Management System</li><li>Content Management System</li><li>GIS mapping</li><li>BI &amp; Analytics module</li><li>Mobile Application</li></ol></li><li>Infrastructure<ol><li>Cloud DC</li><li>Cloud DR</li><li>LAN</li><li>Experience Centre and Kiosk</li></ol></li></ol></li><li>SI must supply the training aids in Tamil and English. The material developed should be highly user friendly and such material shall be shared with TNUHDB by the SI.</li><li>SI will maintain a copy of all the training aids/material on the TNUHDB system solutions and access will be provided to relevant stakeholders depending on their need and role. The access to training on the portal would be finalized with TNUHDB. SI must ensure the following points:<ol><li>For each training session, the SI must provide the relevant training material (printed &amp; soft) copies to all the attendees.</li><li>All printed material should be in colored copies with standard printing quality</li><li>The contents developed shall be the property of TNUHDB will all rights.</li></ol></li></ol><p><strong>Number of trainings</strong></p><ol><li>SI must ensure that the personnel deployed for training are properly qualified and understand the area of their training in depth. This section covers the number of trainings that is required.</li></ol><p><em>Stakeholder&#39;s training requirements</em></p><table cellspacing=\"0\" style=\"width:100%\"><thead><tr><td style=\"background-color:#4472c4; border-color:#4472c4; width:18.08%\"><p><strong>Stakeholders</strong></p></td><td style=\"background-color:#4472c4; width:13.64%\"><p><strong>Total Number of trainees to be trained</strong></p></td><td style=\"background-color:#4472c4; width:13.46%\"><p><strong>Minimum Number of trainees per session</strong></p></td><td style=\"background-color:#4472c4; width:11.56%\"><p><strong>Number of days or hours for each session</strong></p></td><td style=\"background-color:#4472c4; width:17.94%\"><p><strong>Training type</strong></p></td><td style=\"background-color:#4472c4; border-color:#4472c4; width:25.32%\"><p><strong>Details</strong></p></td></tr></thead><tbody><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:32.45pt; width:18.08%\"><p><strong>TNUHDB Officials</strong></p></td><td colspan=\"5\" style=\"background-color:#d9e2f3; height:32.45pt; width:81.92%\"><p>&nbsp;</p></td></tr><tr><td style=\"border-color:#8eaadb; vertical-align:top; width:18.08%\"><p><strong>Other Stakeholders</strong></p></td><td style=\"vertical-align:top; width:13.64%\"><p>&nbsp;</p></td><td style=\"vertical-align:top; width:13.46%\"><p>&nbsp;</p></td><td style=\"vertical-align:top; width:11.56%\"><p>&nbsp;</p></td><td style=\"vertical-align:top; width:17.94%\"><p>&nbsp;</p></td><td style=\"vertical-align:top; width:25.32%\"><p>&nbsp;</p></td></tr></tbody></table><p>&nbsp;</p><ol><li>The SI shall also be responsible for retraining the TNUHDB officials whenever changes are made in the application and/or personnel and it is the responsibility of the SI to ensure that everyone involved in the TNUHDB operations is familiar with new services.<ol><li><ol><li>Training Effectiveness</li></ol></li></ol></li></ol><ol><li>SI must ensure that the training sessions held are effective. For this purpose, SI will prepare a comprehensive feedback form that will capture necessary parameters on measuring effectiveness of the training sessions. This form will be discussed and finalized with TNUHDB.</li><li>After each training session, feedback will be sought from each of the attendees on either printed feedback forms or through a link available on the web portal. The feedback received would be reported to TNUHDB for each training session.</li></ol><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>Annexure VI- Track 5: Operations and Maintenance </strong></p><p>This section describes the operational requirements of the Digitization project which include all the Applications, Citizen portal, mobile applications and IT infrastructure such as Servers, Network set up, Security equipment, Experience Centre and Citizen Kiosk etc.&nbsp;</p><p>The high-level details of O&amp;M activities are mentioned below:</p><ol><li><ol><li><ol><li>Applications Support and Maintenance</li></ol></li></ol></li></ol><p>Application support includes, but not limited to, production monitoring, troubleshooting, and addressing the functionality, availability, and performance issues, implementing the system change requests etc. The SI shall keep the application software in good working order; perform changes and upgrades to applications as requested by the TNUHDB team. Key activities to be performed by SI in the application support phase are as follows:</p><ol><li>Compliance to SLA</li></ol><p>SI shall ensure compliance to SLAs as indicated in this RFP and any upgrades/major changes to the software shall be accordingly planned by SI ensuring the SLA requirements are met at no additional cost to the TNUHDB.</p><ol><li>Annual Technology Support</li></ol><p>The SI shall be responsible for arranging for annual technology support for the OEM products to TNUHDB provided by respective OEMs during the entire O&amp;M phase. For the following software&rsquo;s SI is mandatorily required to take enterprise level annual support for the entire contract duration:</p><ol><li><ol><li>Operating System</li><li>Virtualization layers</li><li>IT Infrastructure hardware, End user Hardware</li><li>Security Tools</li><li>Analytics tool</li></ol></li><li>Application Software Maintenance</li></ol><ol><li>SI shall provide unlimited support through onsite team/telephone/Fax/E-mail/Video Conferencing/installation visit as required</li><li>SI shall address all the errors/bugs/gaps in the functionality in the solution implemented by the SI (vis-&agrave;-vis the SRS signed off) at no additional cost during the O&amp;M phase.</li><li>All patches and upgrades from OEMs shall be implemented by the SI ensuring customization done in the solution as per the TNUHDB&rsquo;s requirements are applied. Technical upgrade of the installation to the new version, as and when required, shall be done by the SI. Any version upgrade of the software / tool / appliance by SI to be done after taking prior approval of TNUHDB and after submitting impact assessment of such upgrade.</li><li>Any changes/upgrades to the software performed during the support phase shall subject to the comprehensive and integrated testing by the SI to ensure that the changes implemented in the system meets the specified requirements and doesn&rsquo;t impact any other function of the system. Release management for application software will also require TNUHDB approval. A detailed process in this regard will be finalized by SI in consultation with TNUHDB.</li><li>Issue log for the errors and bugs identified in the solution and any change done in the solution shall be maintained by the SI and periodically submitted to the TNUHDB team.</li><li>SI, at least monthly, will inform TNUHDB about any new updates/upgrades available for all software components of the solution along with a detailed action report. In case of critical security patches/alerts, the SI shall inform about the same immediately along with his recommendations. The report shall contain SI&rsquo;s recommendations on update/upgrade, benefits, impact analysis etc. The SI shall need to execute updates/upgrades though formal change management process and update all documentations and Knowledge databases etc. For updates and upgrades, SI will carry it out free of cost by following defined process.</li></ol><ol><li>Problem identification and Resolution</li></ol><ol><li>Errors and bugs that persist for a long time, impact a wider range of users shall be identified and resolved by SI.</li><li>Monthly report on problem identified and resolved would be submitted to TNUHDB team along with the recommended resolution.</li></ol><ol><li>Change and Version Control</li></ol><p>All planned or emergency changes to any component of the system shall be through the approved Change Management process. The SI needs to follow all such processes (based on industry ITSM framework). For any change, SI shall ensure:</p><p>Detailed impact analysis</p><ol><li>Change plan with Roll back plans</li><li>Appropriate communication on change required has taken place</li><li>Proper approvals have been received</li><li>Schedules have been adjusted to minimize impact on the production environment</li><li>All associated documentations are updated post stabilization of the change</li><li>Version control maintained for software changes</li><li>The SI shall define the Software Change Management and Version control process. For any changes to the solution, SI must prepare detailed documentation including proposed changes, impact to the system in terms of functional outcomes/additional features added to the system etc. SI shall ensure that software and hardware version control is done for entire duration of SI&rsquo;s contract.</li></ol><ol><li>Maintain configuration information</li></ol><ol><li>SI shall maintain version control and configuration information for application software and any system documentation.</li></ol><ol><li>Training</li></ol><ol><li>SI shall provide training to TNUHDB officials, staff whenever there is any change in the functionality. Training plan must be mutually decided with TNUHDB team.</li></ol><ol><li>Maintain System documentation</li></ol><ol><li>SI shall maintain at least the following minimum documents with respect to the TNUHDB information portal and Digitalization systems:<ol><li>High level design of whole system</li><li>Low Level design for whole system / Module design level</li><li>System requirements Specifications (SRS)</li><li>Any other explanatory notes about system</li><li>Traceability matrix</li><li>Compilation environment</li></ol></li><li>SI shall also ensure updating of documentation of software system ensuring that:</li></ol><ol><li>Source code is documented</li><li>Functional specifications are documented</li><li>Application documentation is updated to reflect on-going maintenance and enhancements including FRS and SRS, in accordance with the defined standards</li><li>User manuals and training manuals are updated to reflect on-going changes/enhancements</li><li>Standard practices are adopted and followed in respect of version control and management.</li></ol><ol><li>All the project documents need to follow version control mechanism. SI will be required to keep all project documentation updated and should ensure in case of any change, the project documents are updated and submitted to TNUHDB by the end of next quarter.</li><li>Any software changes required due to problems/bugs in the developed software/application will not be considered under change control. The SI will have to modify the software/application free of cost. This may lead to enhancements/customizations and the same needs to be implemented by the SI at no extra cost.</li><li>Any additional changes required would follow the Change Control Procedure. TNUHDB may engage an independent agency to validate the estimates submitted by the SI.<ol><li><ol><li>IT Infrastructure Support and Maintenance</li></ol></li></ol></li></ol><p>IT infrastructure includes servers, networking, load balancers, video walls, laptop/desktop, security equipment, operating systems, enterprise monitoring system, help desk system and other related IT infrastructure required for running and operating the envisaged system. SI shall define, develop, implement, and adhere to IT Service Management (ITSM) processes aligned to ITIL framework for all the IT Services defined and managed as part of this project. IT infrastructure support and maintenance include but not limited to the below:</p><p><strong>Warranty support for deployed IT infrastructure</strong></p><ol><li>SI shall provide comprehensive and on-site warranty during the operation and maintenance period from the date of Go-Live for the IT infrastructure deployed on the project. SI need to have OEM support for these components and documentation in this regard need to be submitted to TNUHDB on annual basis.</li><li>SI shall provide the comprehensive &amp; onsite manufacturer&#39;s warranty in respect of proper design, quality and workmanship of all hardware, equipment, accessories etc. covered by the RFP. SI must warrant all hardware, equipment, accessories, spare parts, software etc. procured and implemented as per this RFP against any manufacturing defects during the warranty period.</li><li>SI shall provide the performance warranty in respect of performance of the installed hardware and software to meet the performance requirements and service levels.</li><li>SI is responsible for sizing and procuring the necessary hardware and software licenses as per the performance requirements. During the warranty period SI shall replace or augment or procure higher-level new equipment or additional licenses/hardware at no additional cost to the TNUHDB in case the procured hardware or software is not enough or is undersized to meet the service levels and the project requirements.</li><li>Mean Time Between Failures (MTBF) - If during contract period, any equipment has a hardware failure on four or more occasions in a period of less than three months or six times in a period of less than twelve months, it shall be replaced by equivalent or higher-level new equipment by the SI at no cost to TNUHDB.</li><li>During the warranty period SI shall maintain the systems and repair/replace at the installed site, at no charge to TNUHDB, all defective components that are brought to the SI&#39;s notice.</li><li>In case any hard disk drive of any server, SAN, or client machine is replaced during warranty/AMC, the unserviceable HDD will be property of TNUHDB and will not be returned to SI.</li><li>The SI shall carry out Preventive Maintenance (PM), including cleaning of interior and exterior, of all hardware and testing for virus, if any, and should maintain proper records at each site for such PM. Failure to carry out such PM will be a breach of warranty and the warranty period will be extended by the period of delay in PM. The PM should be carried out at least once in six months as per checklist and for components agreed with TNUHDB.</li><li>The SI shall carry out Corrective Maintenance for maintenance/troubleshooting of supplied hardware/software and support infrastructure problem including network (active/passive) equipment, security, and rectification of the same. The SI shall also maintain complete documentation of problems, isolation, cause, and rectification procedures for building knowledge base for the known problems in centralized repository, accessible to TNUHDB team as well.</li><li>The SI shall monitor warranties to check adherence to preventive and repair maintenance terms and conditions.</li><li>The SI shall ensure that the warranty complies with the agreed technical standards, security requirements, operating procedures, and recovery procedures.</li><li>The SI shall have to stock and provide adequate onsite and offsite spare parts and spare component to ensure that the uptime commitment as per SLA is met.</li><li>The SI shall ensure that the onsite list of spares is assigned only for TNUHDB infrastructure and that this list of onsite spares is made available to TNUHDB and updated on monthly basis</li><li>Any component that is reported to be down on a given date should be either fully repaired or replaced by temporary substitute (of equivalent configuration) within the time frame indicated in the Service Level Agreement (SLA).</li><li>The SI shall introduce a comprehensive Assets Management process &amp; appropriate tool to manage the entire lifecycle of every component of TNUHDB Information Portal.</li><li>For Peripheral Equipment&rsquo;s<ol><li>The SI needs to ensure to provide support for all the support Equipment&rsquo;s. In case any of the device models, peripheral or software components becomes obsolete, the SI shall offer new item/model, software with the same make and or higher specification at no additional cost. The proposed devices/peripherals should comply with the STQC Guidelines and shall be offered to the department for evaluation and acceptance. The SI shall provide technical document and manpower support to enable the department in evaluation process.</li></ol></li></ol><ol><li><ol><li>The SI shall ensure stock maintained is enough to ensure timely replacement of faulty devices within the defined SLA. In case of any delay in the repair/ replacement of respective device, a penalty shall be imposed on the SI for each incident. SI shall be required to certify such availability of the stock of Network devices in good and running conditions on monthly basis to TNUHDB department.</li><li>The SI shall perform Preventive Maintenance of all equipment supplied on quarterly basis for up keeping proper functioning of the devices/items supplied under the present agreement and certify that all the Network devices are found to be tamper proof and comply with specifications and requirements of the scope of the RFP. The department officials shall counter sign all the certificates/reports.</li><li>The SI may have to deploy additional manpower for smooth functioning of the project and at no extra cost to meet the SLA&rsquo;s</li><li>The SI shall be responsible for Fixing bugs/ issues, functionality enhancements, patches to cater changes (including tax, legal, statutory and policy requirements), modification or enhancement to existing business processes, changes to organizational structure, configurations, and customizations.</li><li>The SI shall ensure the availability of the technical support from the OEM for all peripheral equipment which includes &ndash; Network devices, Video wall Network Setup Devices throughout the period of contract.</li></ol></li></ol><p>Maintenance of IT Infrastructure:</p><ol><li>Management of Servers, Network Infrastructure, Experience Centre, and Kiosk</li></ol><ol><li>SI need to deploy requisite mix of L1, L2 and L3 resources (on 24X7 basis) for management of entire TNUHDB Systems including IT infrastructure deployed at Experience Centre, NOC</li><li>In its technical bid SI need to provide details of its team deployed at each site along with the category/roles and number of resources planned (with SI and outside), experience and skills, to be deployed at each site.</li><li>All the L1 and L2 resources proposed for the project need to be dedicated for the TNUHDB project.</li><li>TNUHDB may ask for security verification (Police verification) of every resource deployed on the project and SI need to comply the same before deployment of the resource at the project.</li><li>At all times, the SI need to maintain the details of resources deployed for the project to TNUHDB and keep the same updated. A detailed process in this regard will be finalized between TNUHDB and SI. The SI shall maintain an attendance register for the resources deployed Attendance details of the resources deployed also need to be shared with TNUHDB on monthly basis. TNUHDB reserves the right to interview resources deployed for Operations and maintenance and assess the suitability of the resource for the role. In case a resource is not found suitable, SI will change the resource on request of TNUHDB. SI shall comply with this.</li><li>The dedicated team for TNUHDB shall be based at the Head Office of TNUHDB. The shared team of senior resources may operate out of SI&rsquo;s remote delivery centres or any other office. The SI shall provide all such estimations to TNUHDB. In case of any travelling requirements of shared senior resources to DC/DR for TNUHDB, the same shall be at SI&rsquo;s expense. For any remote based support, the SI must ensure the same is done over a secured TNUHDB link. All accesses by any resources should be controlled, managed, and logged.</li><li>The scope of work for infrastructure and maintenance includes the following:<ol><li>DC/DR operations to be in compliance with industry leading ITSM frameworks like ITIL, ISO 20000 &amp; ISO 27001</li><li>Ensure compliance to relevant SLA&rsquo;s and KPI&rsquo;s</li><li>24x7 monitoring &amp; management of availability &amp; security of the infrastructure and assets</li><li>Perform regular hardening, patch management, testing and installation of software updates issued by OEM/vendors from time to time after following agreed process</li><li>Daily maintenance of system configuration</li><li>Day-to-day disk space management</li><li>Tracking the servers&rsquo; performance taking remedial and preventive actions in case of problems</li><li>Proper upkeep of storage media for taking backups</li><li>Ensure overall security &ndash; ensure installation and management of every security component at every layer including physical security</li><li>Prepare documentation/policies required for certifications included in the scope of work</li><li>Preventive maintenance plan for every quarter</li><li>Performance tuning of system as required</li><li>Design and maintain Policies and Standard Operating Procedures</li><li>User access management</li><li>Other activities as defined/to meet the project objectives</li><li>Implementation and maintenance of standard operating procedures for the maintenance of the IT infrastructure</li><li>Updation of all Documentation.</li></ol></li><li>During operations phase the SI needs to submit proof of renewal of support for all IT infrastructure products and other system software&rsquo;s for whom it is mandated to have OEM support. This needs to be submitted on an annual basis and needs to be verified before release of 2nd quarter payment of each year.</li><li>SI shall be responsible for managing the usernames, roles, and passwords of all the relevant subsystems, including, but not limited to servers, other devices, etc. SI shall be required to set up the directory server or use the existing directory server. Logs relating to access of system by administrators shall also be kept and shall be made available to TNUHDB on need basis.</li><li>SI shall implement a password change mechanism in accordance with the security policy formulated in discussion with TNUHDB and based on the industry best practices/frameworks like ISO 27001, ISO 20000 etc.</li><li>The administrators shall also be required to have experience in latest technologies to provision the existing and applicable infrastructure on a requirement-based scenario.</li></ol><ol><li><strong>System </strong><strong>Administration</strong></li></ol><ol><li>24*7*365 monitoring and management of the Network Devices &amp; other IT Infrastructure.</li><li>SI shall also ensure proper configuration of server parameters and performance tuning on regular basis. SI shall be the single point of accountability for all hardware maintenance and support the ICT infrastructure. It should be noted that the activities performed by the SI may be reviewed by TNUHDB.</li><li>SI shall be responsible for operating system administration, including but not limited to management of users, processes, preventive maintenance, and management of upgrades including updates, upgrades, and patches to ensure that the system is properly updated.</li><li>SI shall also be responsible for installation and re-installation of the hardware(s) as well as the software(s) in the event of system crash/failures.</li><li>SI shall also be responsible for proactive monitoring of the applications hosted</li><li>SI shall appoint system administrators to regularly monitor and maintain a log of the monitoring of servers to always ensure their availability to TNUHDB.</li><li>TNUHDB shall undertake regular analysis of events and logs generated in all the sub systems including but not limited to servers, operating systems, and others. The system administrators shall undertake actions in accordance with the results of the log analysis. The system administrators shall also ensure that the logs are backed up and truncated at regular intervals. SI shall refer to CERT-In Guidelines to ensure their alignment with the practices followed.</li><li>The system administrators shall adopt a defined process for change and configuration management in the areas including, but not limited to, changes in servers, operating system, applying patches, etc.</li><li>The system administrators shall provide hardening of servers in line with the defined security policies. Validation of hardening configuration will be carried out quarterly and deviations must be tracked through SLA reporting</li><li>The system administrators shall provide integration and user support on all supported servers, data storage systems, and others.</li><li>The system administrators shall provide directory services such as local LDAP services and DNS services and user support on all supported servers, data storage systems etc.</li><li>The system administrators shall be required to trouble shoot problems with web services, application software, server relationship issues and overall aspects of a server environment like managing and monitoring server configuration, performance and activity of all servers.</li><li>The system administrators should be responsible for documentation regarding configuration of all servers, IT Infrastructure etc.</li><li>The system administrators shall be responsible for managing the trouble tickets, diagnosis of the problems, reporting, managing escalation, and ensuring rectification of server problems as per SLA defined in appropriate section</li><li>The administrators will also be required to have experience in latest technologies so as to provision the existing and applicable infrastructure on a requirement-based scenario.</li></ol><p>&nbsp;</p><p>&nbsp;</p><ol><li><strong>Network monitoring</strong></li></ol><ol><li>SI shall provide services for management of network environment to maintain performance at optimum levels on a 24 x 7 basis. It should be noted that the activities performed by the SI may be reviewed by TNUHDB.</li><li>SI shall be responsible for monitoring and administering the network at TNUHDB Head office and at Remote offices.</li><li>SI shall design of Network Administration or monitoring Policy and getting it approved from TNUHDB for effective and efficient management of Network resources. Network Administration, consists broadly of the following activities:<ol><li>Network devices&rsquo; configuration, management and tuning for optimum performance</li><li>Tracking the network status, Availability and taking remedial and preventive actions in case of problems.</li><li>Network fault isolation and resolution</li><li>Monitoring of network performance and escalation of performance deterioration to concerned authorities and taking remedial actions to resolve such issues.</li><li>Real time monitoring and deployment of network security measures 24*7*365</li><li>Documentation related to network configuration, routing policies, IP addressing schema etc.</li><li>Bandwidth monitoring and trending for the network</li></ol></li><li>SI shall be responsible for creating and modifying VLAN, assignment of ports to appropriate applications and segmentation of traffic.</li></ol><p>&nbsp;</p><ol><li><strong>Security Management</strong></li></ol><p>The SI shall be responsible for implementing measures to ensure complete security of the TNUHDB Project solutions (including its entire environment) and confidentiality of the related data, in conformance with the security policy of GoTN/GoI/any other policy.</p><p>The SI shall constantly monitor the TNUHDB systems for events or activities, which might compromise (fraudulently or accidentally) the confidentiality, integrity, availability, and security of the system and take necessary remedial and preventive measures. This monitoring shall be through the security controls including:</p><ol><li>Real-time intrusion detection tools</li><li>Audit review tools</li><li>Manual processes</li></ol><p>The SI shall have to ensure the following:</p><ol><li>Regular hardening and patch management of components of the TNUHDB systems as agreed with TNUHDB</li><li>Performing security services on the components that are part of the TNUHDB environment as per security policy finalized with TNUHDB</li><li>IT Security Administration &ndash; Manage and monitor safety of information/data</li><li>Reporting security incidents and resolution of the same</li><li>Proactively monitor, manage, maintain &amp; administer all security devices and update engine, signatures, and patterns as applicable.</li><li>Managing and monitoring of anti-virus, anti-malware, phishing, and malware for managed resources.</li><li>Ensuring 100 percent antivirus coverage with patterns not old more than period agreed on any given system</li><li>Reporting security incidents and co-ordinate resolution</li><li>Monitoring centralized pattern distribution (live update) and scan for deficiencies</li><li>Maintaining secure domain policies</li><li>Secured IPsec/SSL/TLS based virtual private network (VPN) management</li><li>Performing firewall management and review of policies on at least quarterly basis during first year of O&amp;M and then after at least on half-yearly basis</li><li>Resolution of calls for security notifications, system alerts, vulnerabilities in hardware/software and alerting TNUHDB as appropriate</li><li>Performing patch management using software distribution tool for all security applications including content management system, antivirus, and VPN</li><li>Providing root cause analysis for all defined problems including hacking attempts</li><li>Monthly reporting on security breaches and attempts plus the action taken to thwart the same and providing the same to TNUHDB</li><li>Maintaining documentation of security component details including architecture diagram, policies, and configurations</li><li>Performing periodic review of security configurations for inconsistencies and redundancies against security policy</li><li>Performing periodic review of security policy and suggest improvements</li><li>Reviewing logs daily of significance such as abnormal traffic, unauthorized penetration attempts, any sign of potential vulnerability. Security alerts and responses. Proactive measures in the event a problem is detected</li><li>Policy management (firewall users, rules, hosts, access controls, daily adaptations)</li><li>Modifying security policy, routing table and protocols</li><li>Performing zone management (DMZ)</li><li>Sensitizing users to security issues through regular updates or alerts - periodic updates/Help TNUHDB issuance of mailers in this regard</li><li>Performing capacity management of security resources to meet business needs</li><li>Rapidly resolving every incident/problem within mutually agreed timelines</li><li>Testing and implementation of patches and upgrades</li><li>Network/device hardening procedure as per security guidelines from TNUHDB</li><li>Implementing and maintaining security rules</li><li>Performing any other day-to-day administration and support activities</li><li>Maintaining strict privacy and confidentiality of all the data it gets access to. Adequate provisions to be made not to allow unrestricted access to the data. The SI shall not give access to data to people in the organization who have not signed the NDA. SI cannot sell or part with any data in any form</li><li>Producing and maintaining system audit logs on the system for a period agreed by the SI and TNUHDB, at which point they will be archived and stored at an off-site location or as desired by TNUHDB. The SI shall regularly review the audit logs for relevant security exceptions.</li></ol><ol><li><strong>OEM Support Services</strong></li></ol><p>Involving the OEMs of the critical components (hardware and software) to ensure that installations/ configurations/ integrations of the various components are performed according to the best practices/ OEM guidelines and seeking the professional support of the OEMs during any contingency is a key requirement</p><p>The SI shall ensure requisite support from the OEM for various aspects of project including configuration, customization, sizing, performance tuning and implementation support.</p><ol><li>The SI shall, before the commissioning of the system shall provide for teaming agreement between SI and the respective OEM which provides for professional support services of the OEM during the contract period.</li><li>The SI shall assess the requirement of professional services from OEMs for all components of the solution, and provision for requisite support from OEMs. The SI shall provision onsite professional services support including consulting services from the OEM or its consulting unit (for database, software, security, portal, reporting, BI, OS in the manner.</li><li>The SI shall facilitate bi-annual workshops with OEMs to discover, discuss, select, and implement best practices for OEMs products into the solution. Workshops will include review of existing configuration.</li><li>The SI shall ensure that there is 24x7 support from the OEMs of all the components which will be proposed by SI.</li><li>The SI shall give an un-priced break-up of the professional services support procured and its nature from the OEMs as part of the technical bid.</li><li>The SI shall take adequate steps to ensure that none of the IT Infrastructure proposed is declared &ldquo;End-of-Sale&rdquo; by the respective OEM in next 1 year as on date of submission of Bid or at any time during the contract. In case it happens, SI shall replace the component with equivalent or better component and ensure that there is no impact on the operations and performance.</li><li>The system software licenses mentioned in the Bill of Materials shall be genuine, perpetual, full use and should provide upgrades, patches, fixes, security patches and updates directly from the OEM. All the licenses and support (updates, patches, bug fixes, etc.) should be in the name of TNUHDB.</li><li>The SI shall warrant that the infrastructure procured for project have no defects arising from design or workmanship or any act of omission and must provide a declaration for the same from all the OEM for equipment that would be supplied at project site of TNUHDB. The warranty shall remain valid for at least one year beyond the service period of the contract for all hardware, software and other components comprising of the solution. The SI will ensure warranty in case of an extension.</li></ol><ol><li><strong>Other Activities</strong></li></ol><ol><li>SI shall ensure that it prepares configuration manual for OS, appliances, middleware, all tool, servers/devices and all equipment&rsquo;s and the same need to be submitted to TNUHDB, any changes in the configuration manual need to be approved by TNUHDB. Configuration manual to be updated periodically.</li><li>SI shall maintain data regarding entitlement for software upgrades, enhancements, refreshes, replacements, and maintenance.</li><li>If the Operating System or additional copies of Operating System are required to be installed/reinstalled/un-installed, the same should be done as part of O&amp;M.</li><li>SI should carry out any requisite adjustments/changes in the configuration for implementing different versions of Application Software.</li><li>Escalation and co-ordination with other vendors/sub vendors for problem resolution wherever required</li><li>Updates/Upgrades/New releases/new versions: The SI shall provide from time to time the Updates/Upgrades/new releases/new versions of the software and operating systems as required. The SI should provide free upgrades, updates &amp; patches of the software and tools to TNUHDB as and when released by OEM.</li><li>Whenever a component must be replaced because of technical, functional, manufacturing or any other problem, it shall be replaced with a component of the same make and configuration. In case the component of same make and configuration is not available, the replacement shall conform to open standards and shall be of a higher configuration specifically approved by TNUHDB.</li><li>SI shall provide patches to the software as part of IT infrastructure, operating system, databases, and other applications.</li><li>Software License Management: The SI shall provide for software license management and control. SI shall maintain data regarding entitlement for software updates, enhancements, refreshes, replacements, and maintenance.</li><li>Disaster Recovery management services</li><li>All other activities required to meet the project requirements and service levels.</li></ol><p>It is responsibility of the SI to scale up the Operations &amp; Maintenance (O&amp;M) team as and when required to ensure smooth project execution throughout the project duration.</p><p>&nbsp;</p><ol><li><ol><li><ol><li>Compliance to SLA</li></ol></li></ol></li></ol><p>&nbsp;</p><ol><li>Requirements</li></ol><p>SI shall ensure compliance to uptime and performance requirements of project solution as indicated in the SLA table of RFP and any upgrades/major changes to the TNUHDB Project shall be accordingly planned by SI for ensuring the SLA requirements.</p><ol><li>SLA Measurement</li></ol><p>SI shall be responsible for measurement of the SLAs at the TNUHDB System level as well as at the user level with the help of the enterprise monitoring tool on a periodic basis.</p><ol><li>Reporting</li></ol><p>Reports for SLA measurement must be produced TNUHDB officials as per the project requirements.</p><ol><li>Software Licenses</li></ol><p>Bidder to refer following list of software licenses which are indicative and may vary as per actual requirement. Bidder shall choose latest versions of software whichever is best fit for their requirement.</p><p>Bidder shall submit all licenses to TNUHDB in soft or paper format during handover</p><table cellspacing=\"0\"><thead><tr><td style=\"background-color:#4472c4; border-color:#4472c4; height:37.75pt; width:35.75pt\"><p><strong>Sr No</strong></p></td><td style=\"background-color:#4472c4; height:37.75pt; width:198.45pt\"><p><strong>Software components </strong></p></td><td style=\"background-color:#4472c4; height:37.75pt; width:122.9pt\"><p><strong>Type of License </strong></p></td><td style=\"background-color:#4472c4; border-color:#4472c4; height:37.75pt; width:110.4pt\"><p><strong>No of license</strong></p></td></tr></thead><tbody><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:28.85pt; width:35.75pt\"><p><strong>1</strong></p></td><td style=\"background-color:#d9e2f3; height:28.85pt; width:198.45pt\"><p>Server OS e.g., Windows Servers, RHEL, Linux, any other as per requirement.</p></td><td style=\"background-color:#d9e2f3; height:28.85pt; width:122.9pt\"><p>Perpetual</p></td><td style=\"background-color:#d9e2f3; height:28.85pt; width:110.4pt\"><p>As required</p></td></tr><tr><td style=\"border-color:#8eaadb; height:27.05pt; vertical-align:top; width:35.75pt\"><p><strong>2</strong></p></td><td style=\"height:27.05pt; vertical-align:top; width:198.45pt\"><p>Workstation OS e.g., Windows 10/11, as per system requirement</p></td><td style=\"height:27.05pt; vertical-align:top; width:122.9pt\"><p>Perpetual</p></td><td style=\"height:27.05pt; vertical-align:top; width:110.4pt\"><p>As required</p></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:21.65pt; width:35.75pt\"><p><strong>3</strong></p></td><td style=\"background-color:#d9e2f3; height:21.65pt; width:198.45pt\"><p>Endpoint Security Agent/Antivirus</p></td><td style=\"background-color:#d9e2f3; height:21.65pt; width:122.9pt\"><p>Subscription Based for Contract Period</p></td><td style=\"background-color:#d9e2f3; height:21.65pt; width:110.4pt\"><p>As required</p></td></tr><tr><td style=\"border-color:#8eaadb; height:27.95pt; vertical-align:top; width:35.75pt\"><p><strong>5</strong></p></td><td style=\"height:27.95pt; vertical-align:top; width:198.45pt\"><p>Enterprise Monitoring System Software</p></td><td style=\"height:27.95pt; vertical-align:top; width:122.9pt\"><p>Subscription Based for Contract Period</p></td><td style=\"height:27.95pt; vertical-align:top; width:110.4pt\"><p>10 end users</p></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:37.75pt; width:35.75pt\"><p><strong>7</strong></p></td><td style=\"background-color:#d9e2f3; height:37.75pt; width:198.45pt\"><p>Helpdesk Software for Tech Support &amp; Portal Support (Support team &amp; team leader/admin)</p></td><td style=\"background-color:#d9e2f3; height:37.75pt; width:122.9pt\"><p>Subscription Based for Contract Period</p></td><td style=\"background-color:#d9e2f3; height:37.75pt; width:110.4pt\"><p>As required</p></td></tr><tr><td style=\"border-color:#8eaadb; height:28.85pt; vertical-align:top; width:35.75pt\"><p><strong>8</strong></p></td><td style=\"height:28.85pt; vertical-align:top; width:198.45pt\"><p>Load balancer, NIPS or any other security component</p></td><td style=\"height:28.85pt; vertical-align:top; width:122.9pt\"><p>Subscription Based for Contract Period</p></td><td style=\"height:28.85pt; vertical-align:top; width:110.4pt\"><p>As required</p></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:27.05pt; width:35.75pt\"><p><strong>9</strong></p></td><td style=\"background-color:#d9e2f3; height:27.05pt; width:198.45pt\"><p>Network Management System Software</p></td><td style=\"background-color:#d9e2f3; height:27.05pt; width:122.9pt\"><p>Subscription Based for Contract Period</p></td><td style=\"background-color:#d9e2f3; height:27.05pt; width:110.4pt\"><p>As required</p></td></tr><tr><td style=\"border-color:#8eaadb; height:12.65pt; vertical-align:top; width:35.75pt\"><p><strong>10</strong></p></td><td style=\"height:12.65pt; vertical-align:top; width:198.45pt\"><p>Citizen Web portal Application / TNUHDB Portal Application</p></td><td style=\"height:12.65pt; vertical-align:top; width:122.9pt\"><p>Perpetual</p></td><td style=\"height:12.65pt; vertical-align:top; width:110.4pt\"><p>Unlimited</p></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:23.45pt; width:35.75pt\"><p><strong>11</strong></p></td><td style=\"background-color:#d9e2f3; height:23.45pt; width:198.45pt\"><p>Citizen Mobile Application/ NUHDB Mobile Application</p></td><td style=\"background-color:#d9e2f3; height:23.45pt; width:122.9pt\"><p>Perpetual</p></td><td style=\"background-color:#d9e2f3; height:23.45pt; width:110.4pt\"><p>Unlimited</p></td></tr><tr><td style=\"border-color:#8eaadb; height:7.25pt; vertical-align:top; width:35.75pt\"><p><strong>12</strong></p></td><td style=\"height:7.25pt; vertical-align:top; width:198.45pt\"><p>BI &amp; Analytics Tool</p></td><td style=\"height:7.25pt; vertical-align:top; width:122.9pt\"><p>Subscription Based for Contract Period</p></td><td style=\"height:7.25pt; vertical-align:top; width:110.4pt\"><p>As required</p></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:9.05pt; width:35.75pt\"><p><strong>13</strong></p></td><td style=\"background-color:#d9e2f3; height:9.05pt; width:198.45pt\"><p>GIS Mapping Tool</p></td><td style=\"background-color:#d9e2f3; height:9.05pt; width:122.9pt\"><p>Perpetual</p></td><td style=\"background-color:#d9e2f3; height:9.05pt; width:110.4pt\"><p>As required</p></td></tr><tr><td style=\"border-color:#8eaadb; height:18.5pt; vertical-align:top; width:35.75pt\"><p><strong>14</strong></p></td><td style=\"height:18.5pt; vertical-align:top; width:198.45pt\"><p>Project management System</p></td><td style=\"height:18.5pt; vertical-align:top; width:122.9pt\"><p>Perpetual</p></td><td style=\"height:18.5pt; vertical-align:top; width:110.4pt\"><p>As required</p></td></tr><tr><td style=\"background-color:#d9e2f3; border-color:#8eaadb; height:12.65pt; width:35.75pt\"><p><strong>15</strong></p></td><td style=\"background-color:#d9e2f3; height:12.65pt; width:198.45pt\"><p>Enterprise Resource Planning</p></td><td style=\"background-color:#d9e2f3; height:12.65pt; width:122.9pt\"><p>Perpetual</p></td><td style=\"background-color:#d9e2f3; height:12.65pt; width:110.4pt\"><p>As required</p></td></tr></tbody></table><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><strong>Annexure VII - Governance Structure and Responsibility</strong></p><ol><li><ol><li><ol><li>Project Leadership Team</li></ol></li></ol></li></ol><p>The Project Leadership Team is the senior management team, which shall provide a tactical and strategic direction for the overall project. The team would discharge the following responsibilities:</p><ul><li>Ensuring commitment to the project is present at every level in the organization</li><li>Empower the Project In-charge/Project Director for management of all the operations related to the project</li><li>Issuing of circulars, instructions, etc. to effect changes to existing roles and responsibilities of employees, the adoption of reengineered processes in participating divisions / constituent organizations and such other matters as may be necessary from time to time</li><li>Ensuring the change in policy wherever required, if feasible</li><li>Ensuring that all the divisions and constituent organizations take active part in the project</li><li>Redefining/ refining the objectives, goals of the project</li><li>Ensuring the financial commitment to the project</li><li>Project monitoring and evaluation based on the inputs provided by the Project management group</li></ul><p>&nbsp;</p><ol><li><ol><li><ol><li>Project Implementation Committee (PIC)</li></ol></li></ol></li></ol><p>The PIC shall be responsible for ensuring the overall effectiveness of the implementation of the project and is the central repository for all status reporting to the leadership team. To achieve consistency and accuracy across the project, all implementation initiatives should comply with the project tracking and control requirements as may be defined by the PIC. The Project Management Consultant (PMC) shall be presenting the project progress to PIC.</p><p>&nbsp;</p><p>World Bank</p><p>As the Project In-charge responsible for the overall success of the project, the role in the successful implementation of the project includes discharging the following responsibilities:</p><ul><li>Setting overall policy, provide strategic guidance and leadership</li><li>Managing project administration and overall project issue &amp; risk management</li><li>Developing and maintaining a high-performance project culture</li><li>Intervene as appropriate to facilitate smooth progress of the project</li><li>Review of performance of the vendors and stakeholders and undertake corrective actions to achieve the project objectives</li><li>Coordinate with all the stakeholders and third-party agencies, vendors involved in the Project</li><li>Reporting project progress, successes, issues and risks to the leadership team and support in taking corrective actions, where necessary</li><li>Project communications management</li><li>Approve recommendations and action plans</li></ul><p>&nbsp;</p><p>PIC Team</p><p>&nbsp;</p><p>The PIC team comprises of the officers from the TNUHDB, Administration and IT Systems personnel. The key responsibilities of the PIC team are:</p><ul><li>Shall be responsible for ensuring the appropriate functionality and outcomes are achieved for the System and assisting with reviews and signoff of project deliverables</li><li>Shall be responsible for ensuring that the System and sub-systems developed under this project adhere to the technical standards and best practices during design, development, implementation and operations phase</li><li>Shall help in coordination with TNUHDB and other stakeholders for project implementation</li><li>Shall review and approve key project outputs</li><li>Shall assist in providing resources for development of project outputs</li><li>Shall be responsible for communicating between the top management and the project team members</li><li>Help in resolution of project issues</li><li>Monitor the effectiveness of the programs, incorporate the learnings, and redefine the change &amp; capacity building programs etc.</li><li>Shall review and certify the deliverables submitted in all the phases of the project acceptance testing and implementation</li><li>Shall also coordinate with other agencies to ensure smooth implementation/integration of the system</li><li>Responsible for guiding the team&rsquo;s activities concerning stakeholder management, communications, benefits realization, process improvement</li><li>Shall measure, monitor, and report the non-technical SLAs (e.g., turnaround time for implementation of Digitalization, TNUHDB Information Portal, and Mobile app. Monitor the solution performance, functionality, availability, identification of areas of improvements</li></ul><p>Project Coordination Team</p><ul><li>Shall arrange to send formal communication to TNUHDB and other stakeholders for their availability to discuss requirement discussion and operational challenges</li><li>Shall coordinate with PMC team on day-to-day basis to close monitoring of the project</li><li>Shall provide technical inputs for existing application and IT Infrastructure to PMC team</li><li>Shall review the project outputs and provide timely feedback and approval</li><li>Shall provide clarifications on queries raised by PMC</li><li>Shall review the project activities on daily and weekly/monthly basis</li></ul><p>&nbsp;</p><p>Project Management Consultant (PMC)</p><p>The PMC team will assist in Project Implementation, SLA Monitoring, review the performance of the application Solution, IT infrastructure requirements and review the SLA&rsquo;s between different stakeholders. The PMC will be responsible to perform the following tasks:</p><ol><li>Project Management<ol><li>Coordinate with project stakeholders during the implementation phase</li><li>Review the following development phase documentation submitted by System Integrators (SI)<ol><li>SRS</li><li>HLD</li></ol></li><li>Monitor the following development activities of the SI<ol><li>Design and development of solutions</li><li>Scanning and digitization activities</li><li>Deployment of hardware solution, network solution, hosting services, security features, etc.</li></ol></li><li>Assist the department in the User Acceptance Testing (UAT)</li><li>Identify implementation challenges, dependencies, and integration issues</li><li>Monitoring project implementation &amp; project work outputs timeline and Service Level Agreement (SLA)</li><li>Assistance in coordination with SI/vendor for Security Audit</li><li>Assist in planning and monitoring capacity building activities by assisting the departments in selection of training agency/ vendors as per need of the department.</li><li>Status Report and Monitoring</li><li>Preparing and submitting all progress reports, including quarterly reports, annual reports, and project completion report to the leadership team.</li></ol></li></ol><p>&nbsp;</p><p>Systems Integrator (SI)/ Vendor</p><p>The Implementation Agency/ Systems Integrator (SI) will be responsible to perform the following tasks:</p><ul><li>System requirements study and system design</li><li>Scanning and Digitization of materials of TNUHDB</li><li>Design, Develop, Supply, Commission, Implement and Maintain TNUHDB Portal (web &amp; mobile) with the key solutions/modules as mentioned in Chapter 4 and from the existing TNUHDB website http://tnuhdb.gov.in/;</li><li>Design, Develop, Supply, Commission, Implement and Maintain Mobile application to make available required features of TNUHDB Information portal through the TNUHDB mobile application</li><li>Preparation of SRS, HLD, LLD, RTT, Unit Test cases</li><li>Drawing out specifications for DC and DR Infrastructure (specifications for required Hardware, Software &amp; Networking infrastructure) for hosting the TNUHDB Information Portal and Mobile Application at in house server room and/or cloud hosting platform</li><li>Commissioning of IT hardware &amp; network including LAN, DC and DR</li><li>Approval from third party agency for the application/security audit of the developed applications and infrastructure</li><li>Change Management Support including training of users for effectively using the system in each phase of implementation</li><li>Operations and Maintenance of the developed solution for a specified period from the date of Go-Live</li><li>Documentation of the project</li><li>Make available web-based tools to the department for Project Management and Monitoring during development and implementation period and web-based tools for Evaluation and SLA Monitoring during O&amp;M period.</li><li>Periodical update (after formatting and checking) of the correct data as provided by TNUHDB officials, to the portal and mobile applications</li><li>Establishment and management of Helpdesk Operations for TNUHDB Information Portal</li><li>Address the ongoing needs of Security Management including, Monitoring and Management of various devices / tools such as Firewall, SIEM Tool, Intrusion Prevention System, Content Filtering and URL Blocking, Virus Protection, Load Balancer, DMZs, VLANs, Proxy and vulnerability protection through implementation of proper patches and rules as per best practices</li><li>Development/Customization and implementation of Preparing and submitting all reports, including quarterly reports, annual reports, and project Status report</li><li>Maintain updated project documentation including but not limited to design documents, Technical &amp; User manuals for the entire solution</li><li>Exit management support at the end of O&amp;M period.</li></ul><p>&nbsp;</p><p>&nbsp;[Deloitte1]<strong>Comment received from World Bank</strong>: During previous discussion, we had provided options regarding the execution of civil work, furnishing of office, procurement of hardware, etc No indication in the Excel Sheet is made on these so we are not able to comment on whether these have been adequately addressed</p><p>&nbsp;</p><p><strong>Comment Addressed</strong>: Hence we have addressed this point and have added to the ToR</p><p>&nbsp;</p><p>&nbsp;[Deloitte2]<strong>World Bank Comments:</strong></p><p>However, we would like to emphasize that all infrastructure-related permissions, including those for LAN and WLAN, should be managed by the selected vendor with support from TNUHDB; we would like to recommend that this be added to the ToR. This will ensure that we adhere to the best technical standards and comply with all regulatory requirements without overburdening TNUHDB&#39;s internal resources<strong> </strong></p><p>&nbsp;</p><p><strong>Comment Addressed: </strong>The infrastructure related permissions to be managed by the vendor has been mentioned across the chapter: Objective and in sections Annexure-I to Annexure-IV of this ToR</p><p>&nbsp;</p><p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>"},{"id":"OP00239819","notice_type":"Request for Expression of Interest","noticedate":"01-Aug-2023","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2023-08-16T00:00:00Z","submission_deadline_time":"17:00","project_ctry_name":"Liberia","project_id":"P171997","project_name":"Liberia Investment, Finance and Trade Project","bid_reference_no":"LR-MOCI-364199-CS-INDV","bid_description":"Hiring of Consultant to Develop Request for Bid for the National Electronic Payment Switch (NEPS), support the review of the Bid Documents and selection of the appropriate vendor for the NEPS Implementation .","procurement_group":"CS","procurement_method_code":"INDV","procurement_method_name":"Individual Consultant Selection","contact_address":"Ministerial Complex\nCongo Town\nTubman Blvd, Monrovia,","contact_ctry_name":"Liberia","contact_email":"jamesquiqui@gmail.com","contact_name":"James Quiqui","contact_organization":"Ministry of Commerce and Industry","contact_phone_no":"+231880299284","submission_date":"2023-08-01T00:00:00Z","notice_text":"<p><strong><strong>GOVERNMENT OF LIBERIA</strong></strong><br /><strong><strong>Ministry of Commerce and Industry</strong></strong><br /><strong><strong>Ministerial Complex</strong></strong><br /><strong><strong>Congo Town, Monrovia</strong></strong></p><p><strong><strong>REQUEST FOR EXPRESSION OF INTEREST (REOI)</strong></strong><br /><strong><strong>(CONSULTING SERVICES</strong></strong><strong><strong>)</strong></strong><strong>&nbsp;</strong></p><table border=\"1\" cellspacing=\"0\" style=\"width:500.5000pt\"><tbody><tr><td style=\"background-color:#b4c6e7; width:30.0000pt\"><p><strong><strong>No. </strong></strong></p></td><td style=\"background-color:#b4c6e7; width:267.9000pt\"><p><strong><strong>Assignment Title </strong></strong></p></td><td style=\"background-color:#b4c6e7; width:123.1000pt\"><p><strong><strong>Procurement Method</strong></strong></p></td><td style=\"background-color:#b4c6e7; width:79.5000pt\"><p><strong><strong>Duration </strong></strong></p></td></tr><tr><td style=\"height:34.1500pt; vertical-align:top; width:30.0000pt\"><ol><li>&nbsp;</li></ol></td><td style=\"height:34.1500pt; vertical-align:top; width:267.9000pt\"><p>Hiring of Consultant to Develop Request for Bid for the National Electronic Payment Switch (NEPS), support the review of the Bid Documents and selection of the appropriate vendor for the NEPS Implementation .</p><p>&nbsp;<strong><strong>Ref. No.: LR-MOCI-364199-CS-INDV</strong></strong></p></td><td style=\"height:34.1500pt; vertical-align:top; width:123.1000pt\"><p>Individual Consultant &nbsp;Selection &nbsp;(<strong><strong>INDV</strong></strong>) Method</p></td><td style=\"height:34.1500pt; vertical-align:top; width:79.5000pt\"><p>30 Working Days</p></td></tr></tbody></table><p><strong><strong>Background </strong></strong></p><p>The Republic of Liberia through the Ministry of Commerce &amp; Industry has received Financing from the International Development Association (IDA) towards the cost of implementing the Liberia Investment, Trade &amp; Finance Project (LIFT-P) and it intends to apply part of the proceeds of the Financing towards payments under the contract for Hiring of<strong>&nbsp;</strong>a Consultant <strong><strong>(</strong></strong>Individual Consultant) as per the Terms of Reference,<strong>&nbsp;</strong>for the National Electronic Payments Switch, at the Central Bank of Liberia (CBL), under the<strong>&nbsp;</strong>Liberia Investment, Finance and Trade Project (LIFT-P)&nbsp;of the Ministry of Commerce and Industry.</p><p>The overall objective of the LIFT-P is to improve the investment climate, expand sustainable access to finance, and increase the efficiency of trade in Liberia and help formal MSMEs recover from the impact of the COVID-19. The LIFT-P is an explicit contributor to the FY19-FY24 Country Partnership Framework (CPF)</p><p><strong><strong>The detailed Terms of Reference</strong></strong><strong><strong>s</strong></strong><strong><strong>&nbsp;(TOR</strong></strong><strong><strong>s</strong></strong><strong><strong>) for the assignment</strong></strong><strong><strong>s</strong></strong><strong><strong>&nbsp;can be found </strong></strong><strong><strong>at </strong></strong><strong><u><strong><u>www.emansion.gov.lr</u></strong></u></strong><strong><strong>&nbsp;or through a written request through the emails below. </strong></strong></p><p>The Ministry of Commerce and Industry now invites eligible &nbsp;and interested Individual Consultants (&ldquo;Consultants&rdquo;) to indicate their interest in providing the respective Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are listed as per the &nbsp;Terms of Reference.</p><p>The Consultant &nbsp;must have minimum qualifications and experience as per the respective Terms of Reference.</p><p>The Consultant will be selected in accordance with the Individual Consultant Selection Method (<strong><strong>INDV</strong></strong>) as set out in the Procurement Regulations for IPF Borrowers dated July 2016 as Revised in November 2017, August 2018 and November 2020).</p><p>Further information can be obtained at the address below during office hours, i.e., 0900 to 1600 hours GMT, Monday to Friday.</p><p>Expressions of Interests&nbsp;must be delivered in written forms to the address below (in person, or by<br />mail, or by fax, or by e-mail) on or before <strong><strong>Wednesda</strong></strong><strong><strong>y </strong></strong><strong><strong>August 16</strong></strong><strong><strong>, 2023. </strong></strong>Please indicate the assignment of your interest in your submission with subject:</p><p><strong><strong>&ldquo;Re: </strong></strong>Hiring of Consultant to Develop Request for Bid for the National Electronic Payment Switch (NEPS), support the review of the Bid Documents and selection of the appropriate vendor for the NEPS Implementation; &nbsp;<strong><strong>Ref. No.: LR-MOCI-364199-CS-INDV</strong></strong><strong><strong>&rdquo;</strong></strong><strong><strong>.</strong></strong></p><p>Liberia Investment, Finance and Trade Project (LIFT-P)<br />Attn: Mr. James Gayflor Quiqui<br />Project Coordinator<br />Ellen Johnson Sirleaf (EJS) Ministerial Complex<br />Congo Town<br />Monrovia, Liberia<br />Tel: +231 777 240 201/775 654 713<br />E-mail: <u><u>jamesquiqui@gmail.com</u></u>&nbsp;<br />Cc: <u><u>vanyanbah.julius@yahoo.com</u></u></p><p>&nbsp;</p><p><strong><strong>TERMS OF REFERENCE</strong></strong></p><table cellspacing=\"0\"><tbody><tr><td style=\"vertical-align:top; width:137.3500pt\"><p><strong><strong>Post Title:</strong></strong></p></td><td style=\"vertical-align:top; width:315.8000pt\"><p>Hiring of Consultant to Develop Request for Bid (RfB) for the National Electronic Payment Switch (NEPS), support the review of the Bid Documents and selection of the appropriate vendor for the NEPS Implementation</p></td></tr><tr><td style=\"vertical-align:top; width:137.3500pt\"><p><strong><strong>Location of Post:</strong></strong></p></td><td style=\"vertical-align:top; width:315.8000pt\"><p>Central Bank of Liberia, Monrovia, Liberia</p></td></tr><tr><td style=\"vertical-align:top; width:137.3500pt\"><p><strong><strong>Contract Duration:</strong></strong></p></td><td style=\"vertical-align:top; width:315.8000pt\"><p>30 working days</p></td></tr><tr><td style=\"vertical-align:top; width:137.3500pt\"><p><strong><strong>Reporting Line:</strong></strong></p></td><td style=\"vertical-align:top; width:315.8000pt\"><p>Central Bank of Liberia and the LIFT-Project Coordinator in collaboration with the Financial Sector Development Specialist</p></td></tr><tr><td style=\"vertical-align:top; width:137.3500pt\"><p><strong><strong>Recruitment:</strong></strong></p></td><td style=\"vertical-align:top; width:315.8000pt\"><p>Open International</p></td></tr><tr><td style=\"vertical-align:top; width:137.3500pt\"><p><strong><strong>Type of Contract:</strong></strong></p></td><td style=\"vertical-align:top; width:315.8000pt\"><p>Individual Consultant</p></td></tr></tbody></table><ol><li><strong>Background</strong></li></ol><p>&nbsp;Liberia has put in place large value system, the RTGS as well as Automated the Clearing House (ACH) system. However, a retail payment infrastructure to facilitate interoperability among various Financial Service Providers (FSPs) is a missing element of the National Payments System. Except for a few banks, which are connected through bilateral agreements with the various Mobile Money Operators, financial service providers, including banks, MFIs, and mobile network operators (MNO) are not connected to each other. The CBL sees the National Electronic Payment Switch (NEPS) as a solution to this problem by deploying a central platform through which all service providers can have access to the National Payments System. This would allow for interoperability and ultimately accelerate financial inclusion, access and deepening.</p><p>Recognizing the limitations in the current retail payment landscape in Liberia and the significant constraint this has on improving the delivery of electronic payments in the country, The Government of Liberia (GoL), through the Ministry of Commerce and Industry (MOCI) is implementing the Liberia Investment, Finance and Trade Project (LIFT-P) with financing from the International Development Association (IDA) and the International Bank for Reconstruction and Development (IBRD) of the World Bank Group. &nbsp;</p><p>The various LIFT-project components that are expected to be implemented within five years have&nbsp;development&nbsp;objectives&nbsp;to&nbsp;improve&nbsp;the&nbsp;investment&nbsp;climate,&nbsp;expand&nbsp;sustainable access to finance, promote the digitalization of financial services, and increase the efficiency of trade in Liberia. &nbsp;Private sector support, SMEs access to market and finance, and institutional capacity are the key focus of the project. Among other components, the project will implement a national Electronic Payment Switch (NEPS) and build capacity at the Central Bank of Liberia.</p><p>The three primary goals of the retail payment switch are to: 1) address issues of interoperability of&nbsp;electronic payments regardless of the channels, including government to person (G2P) payments, 2) connect MFIs and MNOs to the country&rsquo;s National Payments System, and 3) improve the convenience and user experience for customers transacting electronically. The switch has positive implications for access point development and financial inclusion in financially excluded regions.</p><ol><li><strong>Objectives of the Assignment</strong></li></ol><p>The LIFT- Project Component 3, will finance the needed hardware, software, and services required to introduce the National Electronic Payment Switch (NEPS). It will also ensure that the necessary institutional framework and requirements are in place to drive the successful deployment and operations of the switch. Considering the previous failed procurements of the switch procured by the CBL, CBL is seeking for individual consultant&rsquo;s services to provide procurement support to ensure the success of this component. The consultant will assist CBL through the entire procurement and acquisition process of the retail payment switch platform and related hardware and services in accordance with the World Bank procurement regulations.</p><ol><li><strong>Scope of Services</strong></li></ol><p><strong>&nbsp;&nbsp;Deliverables</strong></p><p>The activities and deliverables under this assignment include but are not limited to:</p><p><strong><u><u>Stage 1 &ndash; Procurement</u></u></strong></p><ol><li>Development of the Bills of Quantities (BoQ) for the Expression of Interest (EOI) and the Request for Bid (RFB) processes informed by the Feasibility Study and Data Centers Assessment Reports to ensure technical (hardware and Software) and business requirements are covered</li><li>Consult with relevant stakeholders and finalize the RFB for issuance/publication.</li><li>In collaboration with the CBL and the PIU, formulate an expert panel to conduct the bids evaluation process</li><li>Support CBL in developing a strategy including scorecards for technical, functional, and financial proposals evaluation and advise the CBL based on an assessment of bids received; participate in pre-Bid meetings; study the contents of bids and comment on these proposals; participate in Bid Clarification Meetings with bidders with the purpose of clarifying details of their proposals to include:</li></ol><ul><li>Functional proposal</li><li>Product use case document</li><li>Functional specification</li><li>Technical specification</li></ul><ol><li>Commercial proposal</li><li>Conduct an analysis of possible solution design and execution methodology based on evaluation results</li><li>Prepare Minutes of Bid Clarification Meetings including costs for the Hard Ware (HW) and Soft Ware (SW) to enable the allocation of budget for the project.</li><li>Prepare final Bid Evaluation Report.</li><li>Other necessary activity.</li></ol><p><strong><u><u>Stage 2 &ndash; &nbsp;Develop Contract</u></u></strong></p><ol><li>Provide guidance to the NEPS Contract development process, ensuring that it aligns with Business Requirement / Case Document and delivery milestones are set against payments. Also, maintenance and support fee are negotiated to a considerable and sustainable</li><li>Identify items for discussion and introduce adjustments during contract discussions with the successful Bidder.</li><li>Develop contract details and terms and conditions required for discussion and reconciliation with the successful bidder.</li><li>Finalize the terms and conditions of contract with the supplier and guide CBL on the contract content</li><li>Participate in debriefing with unsuccessful bidders</li></ol><ol><li><strong>Duration, Location and Nature of Appointment </strong></li></ol><p>The duration of the assignment is expected to last up to 30 days over the course of a calendar year. During this time, the consultant may reside abroad, but is expected to be present in Monrovia for at least three periods of one to two weeks (per agreement with CBL) to support the procurement efforts by CBL. The consultant will work under the direction of the head of the Project Implementation Unit (PIU) and the CBL.</p><ol><li><strong>Qualifications&nbsp;</strong></li></ol><ul><li>University degree (4-year program or more) in fields related to the project</li><li>Practical experience (not less than 5 years) in implementation of a retail payments switch</li><li>Knowledge of the relevant World Bank procurement (ICB) procedures</li><li>Experience successfully leading or facilitating the procurement of ICT on at least two projects</li><li>Substantial technical expertise in acquisition, customization, utilization, and maintenance financial sector IT</li></ul><ul><li>Substantial project management, organizational and functional change expertise. Proven proficiency in the preparation of study reports and ability to communicate project issues with high-ranking local officials, and to resolve key issues quickly, will be essential.</li><li>Significant experience in information &amp; cyber security challenges, strategy and plans in a banking environment.</li><li>Thorough understanding of banking business processes including retail, corporate, and card management</li><li>Experience working in the international environment, especially when it concerns confidential information</li><li>Experience working in Fragility, Conflict, and Violence (FCV) states will be an added advantage.&nbsp;</li><li>Well-developed planning and organization skills to execute multiple tasks within short timeframes.</li><li>Experience participating in similar exercises in other countries.</li><li>Experience in Sub-Saharan Africa and extensive understanding of payments systems particularly in developing countries.</li><li>Extensive experience in presenting technical findings and recommendations to senior policy makers.</li><li>Excellent written and oral communication skills in English.</li><li>Excellent communication, facilitation, and negotiation skills; and</li><li>Be ready to assume work immediately.</li></ul><ol><li><strong>Support from The Client</strong></li></ol><p>CBL will provide office space (if needed) for the work of the Consultant. CBL will assist the consultant in her/his consultations with relevant stakeholders and will ensure that the Consultant has access to all information as may be legally allowed for the performance of her/his services. CBL will assign the Senior Technical Advisor and the Director of the Payment Systems Department to oversee the overall performance of the consultancy and represent CBL to the Consultant on all matters relating to the project and shall accordingly advise the Consultant.</p><p>&nbsp;</p>"},{"id":"OP00191586","notice_type":"Invitation for Bids","noticedate":"21-Jul-2023","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2023-08-16T00:00:00Z","submission_deadline_time":"12:30","project_ctry_name":"Gambia, The","project_id":"P166695","project_name":"GAMBIA FISCAL MANAGEMENT DEVELOPMENT PROJECT","bid_reference_no":"GM-PPPPE-307311-GO-RFB","bid_description":"DIGITAL MAPPING AND INVENTRY OF TELECOMMS/ICT INFRASTRUCTURE","procurement_group":"GO","procurement_method_code":"RFB","procurement_method_name":"Request for Bids","contact_address":"Ministry of Finance and Economic Affairs","contact_ctry_name":"Gambia, The","contact_email":"nsosseh@gfmdp.com","contact_name":"Anta Taal","contact_organization":"Public Private Partnerships and Public Enterprises","contact_phone_no":"3205215","submission_date":"2023-07-21T00:00:00Z","notice_text":"<p><strong>The&nbsp;</strong><strong>Gambia Fiscal Management Development Project</strong></p>\n\n<p><strong>Grant No</strong>.: IDA D6190</p>\n\n<p><strong>Contract Title: </strong>ACQUISITION OF A GRAPHICAL INFORMATION SYSTEM (GIS) FOR THE GAMBIA PUBLIC UTILITY REGULATORY AUTHORITY</p>\n\n<p><strong>Reference No</strong>.: <strong>GM-PPPPE-307311-GO-RFB</strong></p>\n\n<p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The Government of The Gambia has received financing from the World Bank toward the cost of The Gambia Fiscal Management Development Project and intends to apply part of the proceeds toward payments under the contract: <strong>Acquisition of A GRAPHICAL INFORMATION SYSTEM FOR THE GAMBIA PUBLIC UTILITY REGULATORY AUTHORITY- GIS </strong>to provide proper online/offline mapping system for the fibre cable and network inventory of GAMTEL including the networks connected to the fibre cable infrastructure.</p>\n\n<p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>Scope of Work:</strong></p>\n\n<p>The objective of this project is to procure a turn-key firm who will be responsible for the complete development, implementation, and maintenance of the Digital Mapping System, including hardware, software, licenses, integration, training, and documentation</p>\n\n<p>The Authority intends to procure a Digital Mapping of telecommunications fibre cable and network infrastructure network inventory system to fulfil its basic regulatory requirements broadband deployment.</p>\n\n<p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <strong>The system shall have the following features and functionalities:</strong></p>\n\n<ul>\n\t<li><strong>Language Supported:</strong>&nbsp; The system shall support English language only for use and reports.</li>\n\t<li><strong>User-Friendly Network Display:</strong> The Digital Mapping System should provide a powerful and user-friendly interface for displaying all fiber cable infrastructure and base stations. It should allow users to easily navigate, zoom in/out, and scroll through the network elements.</li>\n\t<li><strong>Graphical User Interface (GUI):</strong> The GUI should be intuitive, visually appealing, and provide seamless interaction with the Digital Mapping System. It should enable users to access various features and functionalities effortlessly.</li>\n\t<li><strong>Network Coverage Mapping:</strong> The system should include network coverage mapping capabilities for all fiber and mobile network assets, including fiber cable cabinets, equipment rooms, and network infrastructure as well as 2G, 3G and 4G base stations. The system should be opened to 5G incorporation. This mapping will assist in planning universal service, broadband deployment, and the ICT masterplan.</li>\n\t<li><strong>Dynamic Addition of New Network Deployments:</strong> The Digital Mapping System should allow the Authority to easily incorporate any new fiber network or telecom network deployments on the digital map. The addition process should be flexible and user-friendly.</li>\n\t<li><strong>Network Status Monitoring:</strong> The system should display the network status of selected base stations connected to the fiber cable. This feature will provide real-time information on the operational status of these transceivers.</li>\n\t<li><strong>Alerts and Notifications:</strong> The system should have the capability to include a configurable alarming system and automatically send emails or SMSs alerts to designated staff when specific events occur, such as network failures or significant network performance deviations.</li>\n\t<li><strong>Capacity Monitoring:</strong> The Digital Mapping System should display the available, utilized, and free capacity on each fiber cable segment. This information will assist in efficient network management and resource planning.</li>\n\t<li><strong>Geographic Information System (GIS) Integration:</strong> The system should incorporate a GIS interface that enables the display of fiber network cable segment locations and provides a graphical information system using both 2D and 3D interfaces.</li>\n\t<li><strong>Efficient Search Functionality:</strong> The system should include a search function that allows users to easily locate specific regions, districts, or fiber network infrastructure as well as base stations, within the digital map.</li>\n\t<li><strong>Secure Access and User Management: </strong>The Digital Mapping System should provide access to the Authority and authorized stakeholders through a secure login system. It should support multiple user accounts and different levels of access control based on user roles and responsibilities.</li>\n\t<li><strong>Scalability and Future Expansion:</strong> The system should be designed to accommodate future growth and expansion. It should be scalable to handle an increasing number of network elements and should allow for the addition of new features and functionalities as needed.</li>\n\t<li><strong>Compatibility and Integration: </strong>The Digital Mapping System should ensure seamless integration with existing regulator systems. It should be compatible with relevant data formats and protocols, enabling efficient data exchange and system interoperability.</li>\n\t<li><strong>Base Map Customization:</strong> The Digital Mapping System should allow users to change the base map according to their preferences. It should provide options for selecting different base map providers, such as OpenStreetMap, Google Maps, or raster maps sourced from an internal geodatabase.</li>\n\t<li><strong>User Access and Control:</strong> The Digital Mapping System should support different levels of access and control for different groups of users. The system should provide the capability to define user roles and permissions, allowing administrators to assign varying levels of access to different functionalities and data. This includes open access for certain groups, restricted access for others, and additional control mechanisms as required. The system should ensure proper authentication and authorization mechanisms to maintain data security and privacy.</li>\n</ul>\n\n<p>The delivery and project implementation are at <strong>the Premises of the Public Utility Regulatory Authority (PURA).</strong> The <strong>delivery period is three months</strong> from contract award.</p>\n\n<p>3. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bidding will be conducted through the International Competitive Bidding procedures as specified in the World Bank&rsquo;s <em>Guidelines: </em><em>Procurement of Goods, Works and Non-Consulting Services under IBRD Loans and IDA Credits &amp; Grants by World Bank Borrowers</em> <em>July 2014</em> (&ldquo;Procurement Guidelines&rdquo;), and is open to all eligible bidders as defined in the Procurement Guidelines. In addition, please refer to paragraphs 1.6 and 1.7 setting forth the World Bank&rsquo;s policy on conflict of interest.</p>\n\n<p>4. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interested eligible bidders may obtain further information from <strong><em>the Procurement Specialist, Gambia Fiscal Management Development Project</em> </strong>&nbsp;during office hours <em>Monday to Thursday from 8am- 4pm and Fridays from 8am to 12:30pm </em>at the address given below or by email at nsosseh@gfmdp.com and ygassama@gfmdp.com</p>\n\n<p>5. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A complete set of bidding documents in English may be <strong><u>obtained free</u></strong> by interested eligible bidders from the address below or via email. The document will be sent by<strong> Electronic as well as hardcopy if requested by the bidder.</strong></p>\n\n<p>6. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bids must be delivered to the address below on or before <strong><u>16</u><em><u><u><strong>&nbsp;</strong></u>August 2023</u></em></strong><strong><u> at 12:30 GMT. &nbsp;Electronic</u></strong><u> bidding will be permitted. </u>Late bids will be rejected. Bids will be publicly opened <strong>electronically via online link </strong>in the presence of the bidders&rsquo; designated representatives and anyone who choose to attend, will be provided <strong>with a link for the opening session.</strong></p>\n\n<p>7. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; All bids must be accompanied by a<em> <strong>&ldquo;Bid-Securing Declaration. (Form enclosed within the bid document).</strong></em></p>\n\n<p>8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The address(es) referred to above is:</p>\n\n<p>&nbsp;</p>\n\n<p><strong>Gambia Fiscal Management Development Project</strong></p>\n\n<p>Attn:<strong> Project Manager</strong></p>\n\n<p><strong>Ministry of Finance and Economic Affairs</strong></p>\n\n<p><strong>Royal Insurance Building, Bertil Harding Highway, 2nd Floor</strong></p>\n\n<p><strong>E-mail: </strong>nsosseh@gfmdp.com and ygassama@gfmdp.com</p>\n\n<p>&nbsp;</p>"},{"id":"OP00162235","notice_type":"Request for Expression of Interest","noticedate":"16-Jan-2022","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2022-01-16T00:00:00Z","submission_deadline_time":"00:00","project_ctry_name":"Nigeria","project_id":"P164031","project_name":"Ogun State Economic Transformation Project","bid_reference_no":"OG/CS/BEE/04/2021","bid_description":"Consultancy to perform Reform  and Interoperability of Ogun GIS and LAMS, including baseline survey of BLS, Spatial Data Collection for BLS and Systematic Titling Program to support the increase in the issuance of titling in Ogun State","procurement_group":"CS","procurement_method_code":"QCBS","procurement_method_name":"Quality And Cost-Based Selection","contact_address":"Abeokuta\nOgun State","contact_ctry_name":"Nigeria","contact_email":"mowoodusi@gmail.com","contact_name":"Mosun  Owo-Odusi","contact_organization":"OGSTEP","contact_phone_no":"0809 631 1552","submission_date":"2022-01-16T00:00:00Z","notice_text":"<p><strong>OGUN STATE GOVERNMENT</strong></p>\n\n<p><strong><em>OGUN STATE ECONOMIC TRANSFORMATION PROJECT (OGSTEP)</em></strong></p>\n\n<p><strong>REQUEST FOR EXPRESSIONS OF INTEREST</strong></p>\n\n<p><strong>(CONSULTING SERVICES &ndash; FIRM SELECTION)</strong></p>\n\n<p>&nbsp;</p>\n\n<p>Credit No.: IDA-V1860</p>\n\n<p>&nbsp;</p>\n\n<p><strong>CONSULTANCY </strong><strong>TO SUPPORT AND PROVIDE TECHNICAL ASSISTANCE FOR 7 PROJECT </strong><strong>CONSULTANCIES</strong></p>\n\n<p>&nbsp;</p>\n\n<p>The Ogun State Government through the Federal Government of Nigeria has applied for a credit from the International Development Association (hereinafter referred to as IDA)/World Bank towards the financing of the <strong>OGUN STATE ECONOMIC TRANSFORMATION PROJECT (OGSTEP)</strong>. The Project Implementation Unit of OGSTEP intends to apply part of the proceeds of this credit to payments under contracts for the following 7 Consultancy Services.</p>\n\n<p>&nbsp;</p>\n\n<p><strong>(1)</strong> Consultancy to Hire Community-based NGO(s) as third-party service providers on GBV/SEA/SH issues. <strong>(2)</strong> Consultancy to support and provide Technical Assistance for the Project on Agriculture Framework for Responsible and Inclusive Land Intensive Agricultural Investments (FRILIA). <strong>(3)</strong> Consultancy to perform Reform and Interoperability of Ogun GIS and LAMS, including baseline survey of BLS, Spatial Data Collection for BLS and Systematic Titling Program to support the increase in the issuance of titling in Ogun State. <strong>(4)</strong> Consultancy for the development of recruitment policy and practices for the Ogun State Technical and Vocational Education Board (OGTVEB), development of Human Resources Policy for Ogun Skills Fund and development of governing policy for the Ogun State Tec. <strong>(5)</strong> Consultancy for the engagement of four VCDFs for 2022, 2nd batch. <strong>(6)</strong> Consultancy to carry out feasibility studies including ESIA on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km feeder road.</p>\n\n<p><strong>(7) Individual Selection:</strong> Consultancy to conduct NOS Review for 10 trades plus Entrepreneurship, Leadership and Literacy skills.</p>\n\n<p>&nbsp;</p>\n\n<p>The Ogun State Government now invites eligible consulting firms to indicate their interest in providing the Services in any of the 7 consultancies. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to Hire Community-based NGO(s) as third-party service providers on GBV/SEA/SH issues - OG/CS/PIU/02/2021 </strong></li>\n</ol>\n\n<p>The consulting service to Hire Community-based NGO(s) as third-party service providers on GBV/SEA/SH issues<strong> </strong>will support the general objective of OGSTEP to execute its stakeholders&rsquo; management strategies on GBV risk prevention, mitigation and response, including SEA and SH, linked to implementation operations and in the provision of holistic support for survivors in Ogun State.</p>\n\n<p>&nbsp;</p>\n\n<p>The Specific objectives of the NGO are as follows:</p>\n\n<p>I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and implement prevention campaigns for the workers hired for the project. These campaigns should include, among others, and training for workers and communities affected by the project on GBV, SEA and SH, their causes and consequences and the risks specifically linked to the project, the response services available to survivors, the project code of conduct and the penalties for violations, the GRM, how to file a grievance, and what to expect when filing a grievance;</p>\n\n<p>II.&nbsp;&nbsp;&nbsp;&nbsp; Ensure that survivors have access to holistic care, including psycho-social, medical, and legal support under a survivor-centered response protocol.</p>\n\n<p>1: &nbsp;&nbsp;&nbsp;&nbsp; Development of key toolkits to aid the implementation of FRILIA and engagement with key communities and other stakeholders.</p>\n\n<p>2: &nbsp;&nbsp;&nbsp; Capacity building and training of key Government Agencies on FRILIA.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3GBAWIx</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>The NGO/Consortium of NGOs providing services must:</p>\n\n<ul>\n\t<li>Have experience in working with Educational Institutions across all levels</li>\n\t<li>Have experience of working with international organizations, bilateral donors and international financial institutions;</li>\n\t<li>Proven ability to draft, edit and produce written proposals and result focused report.</li>\n\t<li>Be legally incorporated in Nigeria;</li>\n\t<li>Have at least five years of experience in GBV prevention and response;</li>\n\t<li>Have ongoing activities to address GBV or protect women and children in the project intervention zones;</li>\n\t<li>Have excellent experience in the fields relevant to the Project Development Objective</li>\n\t<li>Be knowledgeable in Community engagement and promotion of behavior change;</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to support and provide Technical Assistance for the Project on Agriculture Framework for Responsible and Inclusive Land Intensive Agricultural Investments (FRILIA) - OG/CS/AGR/05/2021</strong></li>\n</ol>\n\n<p>The consulting service to support and provide Technical Assistance for the Project on Agriculture FRILIA is required to support the activities for the development and implementation of the Pilot Phase of FRILLIA activities in the Project.</p>\n\n<p>Specifically, the Consultancy Firm will assist the state in the pilot phase of operationalization of FRILIA. This phase exercise is to unbundle the core thematic areas of FRILIA and prepare necessary toolkits and strategies that would ensure seamless implementation.</p>\n\n<p>Key activities to be completed by the firm include:</p>\n\n<p>Task 1: Development of key toolkits to aid the implementation of FRILIA and engagement with key communities and other stakeholders.</p>\n\n<p>Task 2: Capacity building and training of key government agencies on FRILIA.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3s0swWK</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; At least five years of specialized experience in management of FRILIA and providing FRILIA services.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; At least two years previous experience with leading FRILIA teams for large or complex projects.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; Previous experience and proven track record of conducting agricultural work and producing quality reports for clients of international standard.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; Experience working with government agencies and managing local indigenes in any of the South Western States of Nigeria.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; Having good administrative and solid institutional capacity to manage projects</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; The Consultancy Firm must be a multidisciplinary team made up of a Principal Consultant who leads the team, and other Senior Consultants with Specialties and relevant Experience in each FRILIA practice area.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to perform Reform and Interoperability of Ogun GIS and LAMS, including baseline survey of BLS, Spatial Data Collection for BLS and Systematic Titling Program to support the increase in the issuance of titling in Ogun State - OG/CS/BEE/04/2021</strong></li>\n</ol>\n\n<p>The consulting service to perform Reform and Interoperability of Ogun GIS and LAMS, including baseline survey of BLS, Spatial Data Collection for BLS and Systematic Titling Program to support the increase in the issuance of titling in Ogun State is to support the delivery of a new Ogun Geographical Information System and Land Administration Management system to fully digitize the land-based records and information in the state. Specifically, it is to:</p>\n\n<p>I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Improve institutional Skills and Capacity</p>\n\n<p>II.&nbsp;&nbsp;&nbsp;&nbsp; Produce a conceptual design and create an operational geospatial database structure, ISO compliant metadata structure based on industry standards and clearing house for OGIS and LAMS.</p>\n\n<p>III.&nbsp;&nbsp;&nbsp; Restructure of BLS processes.</p>\n\n<p>IV.&nbsp;&nbsp; Achieve Technical reform toward online service delivery that will include Implementation of Electronic Land Administration System, implementation of Systematic Land Title Registration (SLTR), implementation of Land Information System, governance and interoperability and development of Ogun State Web GIS.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3ye4NDN</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>The consulting firm should have the following</p>\n\n<p>I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A minimum 10 years&rsquo; experience in the implementation of enterprise GIS infrastructure and systems for the public sector in Nigeria or Overseas.</p>\n\n<p>II.&nbsp;&nbsp;&nbsp;&nbsp; Experience in delivering enterprise GIS and land administration solutions within global best practices, utilizing open-source software.</p>\n\n<p>III.&nbsp;&nbsp;&nbsp; A proven track record in enterprise GIS and land administration implementation within global best practices for improved business enabling environment in Nigeria is desirable.</p>\n\n<p>IV.&nbsp;&nbsp; Experience working in West Africa is a must and familiarity with public sector organization with respect to land administration service delivery, legal and regulatory framework.</p>\n\n<p>V.&nbsp;&nbsp;&nbsp; Provide evidence of relevant related transactional experience for the past five years especially in West Africa, especially Nigeria.</p>\n\n<p>VI.&nbsp;&nbsp; Demonstrated experience in GIS mapping of urban areas, towns, cities, covering all features with database and database designing and management, customization of GIS application, Preparation of map with database of property survey, preparation of map with complete database of all the utilities (Road, Water network, Drainage, Sewerage, Power network, etc.), Building footprint and land use detail at land parcel level, etc. is a must.</p>\n\n<p>VII.&nbsp; The consultancy firm will provide evidence of financial capability by submitting tax clearance certificates for the past three (3) years indicating (minimum) average turnover of NGN300,000,000 annually.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy for the development of recruitment policy and practices for the Ogun State Technical and Vocational Education Board (OGTVEB), development of Human Resources Policy for Ogun Skills Fund and development of governing policy for the Ogun State Tec. - OG/CS/SDS/03/2021 </strong></li>\n</ol>\n\n<p>The consulting service for the development of recruitment policy and practices for the Ogun State Technical and Vocational Education Board (OGTVEB), development of Human Resources Policy for Ogun Skills Fund and development of governing policy for the Ogun State Tec. is to:</p>\n\n<p>i. Develop a detailed governing policy which would provide a system of rules, practices, processes for OGSTVEB and assess current recruitment, process and practices, operational processes and policies of the Ogun State Technical and Vocational education Board (OGSTVEB), including the technical colleges and propose regulatory and procedural improvements aligned to international best practices.</p>\n\n<p>ii. Develop the human resource strategy for Ogun Skills Fund, develop and prepare the staff hand book.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3ybcU43</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; At least five years of specialized experience in the development of human resources policy and practices for institutions.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; At least two years previous experience with leading human resources development for projects.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience and proven track record of conducting agricultural work and producing quality reports for clients of international standard.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; Experience working with government agencies.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; Having good administrative and solid institutional capacity to manage projects</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy for the engagement of four Value Chain Development Firms (VCDF) for 2022, 2nd batch for 1.) Ilaro Zone 2.) Ikenne Zone 3.) Ijebu Zone 4.) Abeokuta Zone - OG/CS/AGR/01/2021</strong></li>\n</ol>\n\n<p>The consulting service for the engagement of four VCDFs for 2022, 2nd batch is to support smallholder farmers at farming communities in Ogun State to participate in production effort in the following priority value chains: 1. Food crops; 2. Horticulture and; 3. Livestock; 4. Fiber In line with the OGSTEP project development objective, in the first instance and in line with best practices.</p>\n\n<p>&nbsp;</p>\n\n<p>Specifically, the VCDF will develop and promote further, the commodity value chains to be promoted in the State. Further, the engagement of VCDFs seek to facilitate timely linkage between producers, input suppliers and service providers, and off-takers; and as well identify relevant value chain Service Providers across the Value Chains&rsquo; Segments among others in the State.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3DIlAjx</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>The Firm is expected to be fully registered business concerns, Non-Governmental Organisations (NGO) and qualified civil associations registered in Nigeria. The firm will be required to have at least ten (10) years of relevant, demonstrable and verifiable experience in management of complex projects on value chain, rural business development and agricultural marketing in Nigeria</p>\n\n<p>&nbsp;</p>\n\n<p>Others:</p>\n\n<p>1)&nbsp;&nbsp;&nbsp; Demonstrate capacity to aggregate large number of farmers, form them into groups and manage the groups, demonstrate organizational capacity of the organization and experience carrying out similar project of activities and handling large groups of farmers, including woman and youths;&nbsp;</p>\n\n<p>2)&nbsp;&nbsp;&nbsp; Experience on facilitating linkage between producers, input suppliers and service providers, and off-takers;</p>\n\n<p>3)&nbsp;&nbsp;&nbsp; Evidence of close working relationships with farmers and rural and community-based organisations.</p>\n\n<p>Others are available in the Terms of Reference (TOR)</p>\n\n<p>&nbsp;</p>\n\n<p>VCDF Eligibility Clause:</p>\n\n<p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Firms can apply for only one agricultural zone. No firm may apply for more than one zone.</p>\n\n<p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Firms already engaged by OGSTEP to deliver VCDF services are not allowed to apply for the new VCDF contract.</p>\n\n<p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contract award will be made on zonal bases.</p>\n\n<p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; Flouting the eligibility clauses are grounds for disqualification.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to carry out feasibility studies including ESIA on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km feeder road - OG/CS/AGR/03/2021</strong></li>\n</ol>\n\n<p>The consulting service to carry out feasibility studies including ESIA on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km feeder road will be addressing a distinct set of constraints undermining on-farm productivity growth and overall performance of the agricultural sector.&nbsp; Increased access to small-scale irrigation schemes is expected to increase productivity, quality and reduce variability of agricultural output.</p>\n\n<p>The objectives of this assignment are as follows:</p>\n\n<ul>\n\t<li>Prepare feasibility studies report for the planning, design and construction of 1000Ha of small-scale irrigation schemes in the identified project areas in Ogun State</li>\n\t<li>Prepare feasibility studies report for the planning, design and construction of 40km feeder roads in identified project areas in Ogun State.</li>\n\t<li>And prepare Environmental Social and Impact Assessment on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km.</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/33ha3Lw</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>An Engineering Firm with at least 7years of demonstrable experience in carrying out feasibility studies and executive projects in irrigation development and feeder roads.</p>\n\n<p>Others are:</p>\n\n<ul>\n\t<li>The firm is expected to have a team of experienced specialists and engineers with minimum of first degree in the fields indicated in the table.</li>\n\t<li>The team leader shall have a minimum seven years&rsquo; experience in irrigation development and road design and construction.</li>\n\t<li>The engineers must be certified with relevant professional bodies &ndash; preferably COREN. It is expected that the consultant should have knowledge of local environment and experience</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><strong>INDIVIDUAL SELECTION (Submit CV and Letter of Expression of Interest)</strong></p>\n\n<p>7.&nbsp; <strong>Consultancy to conduct NOS Review for 10 trades plus Entrepreneurship, Leadership and Literacy skills - OG/INDV/SDS/05/2021 </strong></p>\n\n<p>The consulting service to conduct NOS Review for 10 trades plus Entrepreneurship, Leadership and Literacy skills is to:</p>\n\n<p>I.&nbsp;&nbsp; Review the following National Occupational Standards (NOS) for 10 trades in line with industry needs and the peculiarities of Ogun State</p>\n\n<p>II.&nbsp;&nbsp; Review and Develop relevant NOS training and assessment guidelines for the enlisted trades</p>\n\n<p>III.&nbsp; Review and Develop Functional literacy, leadership and entrepreneurial training materials for the non-formal and informal sector.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3pNnBWN</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in designing and developing curriculum in Technical and Vocational Education for National Board for Technical Education</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in developing training and assessment guide based upon the National Occupational Standards</p>\n\n<p>&bull;&nbsp;&nbsp; Good knowledge of the Nigerian Skills Qualification Framework</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in domesticating TVET curriculum</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in developing National Occupation Standards</p>\n\n<p>&nbsp;</p>\n\n<p>The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank&rsquo;s <em>Guidelines: Selection and Employment of Consultants [under IBRD Loans and IDA Credits &amp; Grants] by World Bank Borrowers 2011 edition and</em> revised edition July 2014 (&ldquo;Consultant Guidelines&rdquo;), setting forth the World Bank&rsquo;s policy on conflict of interest.</p>\n\n<p>&nbsp;</p>\n\n<p>Consultants may associate with other firms to enhance their qualifications, but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.</p>\n\n<p>&nbsp;</p>\n\n<p>A Consultant will be selected in accordance with the Consultant Qualification based Selection method set out in the Procurement Regulations.</p>\n\n<p>&nbsp;</p>\n\n<p>Further information can be obtained at the address below during office hours <em>i.e., 9:00am to 4:00pm</em>.</p>\n\n<p>&nbsp;</p>\n\n<p>All Expressions of Interests must be delivered in a written form to the address below (in person, or by mail or by e-mail) on or before Tuesday, January 04 2022 that is, 3 weeks from the date of this publication.</p>\n\n<p>&nbsp;</p>\n\n<p>The Acting Project Coordinator,</p>\n\n<p>Project Implementation Unit (PIU)</p>\n\n<p>Ogun State Economic Transformation Project (OGSTEP),</p>\n\n<p>c/o Permanent Secretary&rsquo;s Office,</p>\n\n<p>Ogun State Ministry of Budget &amp; Planning</p>\n\n<p>State Secretariat, Oke Mosan,</p>\n\n<p>Abeokuta, Ogun State, Nigeria.</p>\n\n<p>&nbsp;</p>\n\n<p>E-mail: ogstepprocurement@gmail.com</p>\n\n<p>&nbsp;</p>"},{"id":"OP00162234","notice_type":"Request for Expression of Interest","noticedate":"16-Jan-2022","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2022-01-16T00:00:00Z","submission_deadline_time":"00:00","project_ctry_name":"Nigeria","project_id":"P164031","project_name":"Ogun State Economic Transformation Project","bid_reference_no":"OG/CS/PIU/02/2021","bid_description":"Consultancy to Hire Community-based NGO(s) as third-party service providers on GBV/SEA/SH issues","procurement_group":"CS","procurement_method_code":"CQS","procurement_method_name":"Consultant Qualification  Selection","contact_address":"Abeokuta\nOgun State","contact_ctry_name":"Nigeria","contact_email":"mowoodusi@gmail.com","contact_name":"Mosun  Owo-Odusi","contact_organization":"OGSTEP","contact_phone_no":"0809 631 1552","submission_date":"2022-01-16T00:00:00Z","notice_text":"<p><strong>OGUN STATE GOVERNMENT</strong></p>\n\n<p><strong><em>OGUN STATE ECONOMIC TRANSFORMATION PROJECT (OGSTEP)</em></strong></p>\n\n<p><strong>REQUEST FOR EXPRESSIONS OF INTEREST</strong></p>\n\n<p><strong>(CONSULTING SERVICES &ndash; FIRM SELECTION)</strong></p>\n\n<p>&nbsp;</p>\n\n<p>Credit No.: IDA-V1860</p>\n\n<p>&nbsp;</p>\n\n<p><strong>CONSULTANCY </strong><strong>TO SUPPORT AND PROVIDE TECHNICAL ASSISTANCE FOR 7 PROJECT </strong><strong>CONSULTANCIES</strong></p>\n\n<p>&nbsp;</p>\n\n<p>The Ogun State Government through the Federal Government of Nigeria has applied for a credit from the International Development Association (hereinafter referred to as IDA)/World Bank towards the financing of the <strong>OGUN STATE ECONOMIC TRANSFORMATION PROJECT (OGSTEP)</strong>. The Project Implementation Unit of OGSTEP intends to apply part of the proceeds of this credit to payments under contracts for the following 7 Consultancy Services.</p>\n\n<p>&nbsp;</p>\n\n<p><strong>(1)</strong> Consultancy to Hire Community-based NGO(s) as third-party service providers on GBV/SEA/SH issues. <strong>(2)</strong> Consultancy to support and provide Technical Assistance for the Project on Agriculture Framework for Responsible and Inclusive Land Intensive Agricultural Investments (FRILIA). <strong>(3)</strong> Consultancy to perform Reform and Interoperability of Ogun GIS and LAMS, including baseline survey of BLS, Spatial Data Collection for BLS and Systematic Titling Program to support the increase in the issuance of titling in Ogun State. <strong>(4)</strong> Consultancy for the development of recruitment policy and practices for the Ogun State Technical and Vocational Education Board (OGTVEB), development of Human Resources Policy for Ogun Skills Fund and development of governing policy for the Ogun State Tec. <strong>(5)</strong> Consultancy for the engagement of four VCDFs for 2022, 2nd batch. <strong>(6)</strong> Consultancy to carry out feasibility studies including ESIA on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km feeder road.</p>\n\n<p><strong>(7) Individual Selection:</strong> Consultancy to conduct NOS Review for 10 trades plus Entrepreneurship, Leadership and Literacy skills.</p>\n\n<p>&nbsp;</p>\n\n<p>The Ogun State Government now invites eligible consulting firms to indicate their interest in providing the Services in any of the 7 consultancies. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to Hire Community-based NGO(s) as third-party service providers on GBV/SEA/SH issues - OG/CS/PIU/02/2021 </strong></li>\n</ol>\n\n<p>The consulting service to Hire Community-based NGO(s) as third-party service providers on GBV/SEA/SH issues<strong> </strong>will support the general objective of OGSTEP to execute its stakeholders&rsquo; management strategies on GBV risk prevention, mitigation and response, including SEA and SH, linked to implementation operations and in the provision of holistic support for survivors in Ogun State.</p>\n\n<p>&nbsp;</p>\n\n<p>The Specific objectives of the NGO are as follows:</p>\n\n<p>I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and implement prevention campaigns for the workers hired for the project. These campaigns should include, among others, and training for workers and communities affected by the project on GBV, SEA and SH, their causes and consequences and the risks specifically linked to the project, the response services available to survivors, the project code of conduct and the penalties for violations, the GRM, how to file a grievance, and what to expect when filing a grievance;</p>\n\n<p>II.&nbsp;&nbsp;&nbsp;&nbsp; Ensure that survivors have access to holistic care, including psycho-social, medical, and legal support under a survivor-centered response protocol.</p>\n\n<p>1: &nbsp;&nbsp;&nbsp;&nbsp; Development of key toolkits to aid the implementation of FRILIA and engagement with key communities and other stakeholders.</p>\n\n<p>2: &nbsp;&nbsp;&nbsp; Capacity building and training of key Government Agencies on FRILIA.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3GBAWIx</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>The NGO/Consortium of NGOs providing services must:</p>\n\n<ul>\n\t<li>Have experience in working with Educational Institutions across all levels</li>\n\t<li>Have experience of working with international organizations, bilateral donors and international financial institutions;</li>\n\t<li>Proven ability to draft, edit and produce written proposals and result focused report.</li>\n\t<li>Be legally incorporated in Nigeria;</li>\n\t<li>Have at least five years of experience in GBV prevention and response;</li>\n\t<li>Have ongoing activities to address GBV or protect women and children in the project intervention zones;</li>\n\t<li>Have excellent experience in the fields relevant to the Project Development Objective</li>\n\t<li>Be knowledgeable in Community engagement and promotion of behavior change;</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to support and provide Technical Assistance for the Project on Agriculture Framework for Responsible and Inclusive Land Intensive Agricultural Investments (FRILIA) - OG/CS/AGR/05/2021</strong></li>\n</ol>\n\n<p>The consulting service to support and provide Technical Assistance for the Project on Agriculture FRILIA is required to support the activities for the development and implementation of the Pilot Phase of FRILLIA activities in the Project.</p>\n\n<p>Specifically, the Consultancy Firm will assist the state in the pilot phase of operationalization of FRILIA. This phase exercise is to unbundle the core thematic areas of FRILIA and prepare necessary toolkits and strategies that would ensure seamless implementation.</p>\n\n<p>Key activities to be completed by the firm include:</p>\n\n<p>Task 1: Development of key toolkits to aid the implementation of FRILIA and engagement with key communities and other stakeholders.</p>\n\n<p>Task 2: Capacity building and training of key government agencies on FRILIA.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3s0swWK</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; At least five years of specialized experience in management of FRILIA and providing FRILIA services.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; At least two years previous experience with leading FRILIA teams for large or complex projects.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; Previous experience and proven track record of conducting agricultural work and producing quality reports for clients of international standard.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; Experience working with government agencies and managing local indigenes in any of the South Western States of Nigeria.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; Having good administrative and solid institutional capacity to manage projects</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; The Consultancy Firm must be a multidisciplinary team made up of a Principal Consultant who leads the team, and other Senior Consultants with Specialties and relevant Experience in each FRILIA practice area.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to perform Reform and Interoperability of Ogun GIS and LAMS, including baseline survey of BLS, Spatial Data Collection for BLS and Systematic Titling Program to support the increase in the issuance of titling in Ogun State - OG/CS/BEE/04/2021</strong></li>\n</ol>\n\n<p>The consulting service to perform Reform and Interoperability of Ogun GIS and LAMS, including baseline survey of BLS, Spatial Data Collection for BLS and Systematic Titling Program to support the increase in the issuance of titling in Ogun State is to support the delivery of a new Ogun Geographical Information System and Land Administration Management system to fully digitize the land-based records and information in the state. Specifically, it is to:</p>\n\n<p>I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Improve institutional Skills and Capacity</p>\n\n<p>II.&nbsp;&nbsp;&nbsp;&nbsp; Produce a conceptual design and create an operational geospatial database structure, ISO compliant metadata structure based on industry standards and clearing house for OGIS and LAMS.</p>\n\n<p>III.&nbsp;&nbsp;&nbsp; Restructure of BLS processes.</p>\n\n<p>IV.&nbsp;&nbsp; Achieve Technical reform toward online service delivery that will include Implementation of Electronic Land Administration System, implementation of Systematic Land Title Registration (SLTR), implementation of Land Information System, governance and interoperability and development of Ogun State Web GIS.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3ye4NDN</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>The consulting firm should have the following</p>\n\n<p>I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A minimum 10 years&rsquo; experience in the implementation of enterprise GIS infrastructure and systems for the public sector in Nigeria or Overseas.</p>\n\n<p>II.&nbsp;&nbsp;&nbsp;&nbsp; Experience in delivering enterprise GIS and land administration solutions within global best practices, utilizing open-source software.</p>\n\n<p>III.&nbsp;&nbsp;&nbsp; A proven track record in enterprise GIS and land administration implementation within global best practices for improved business enabling environment in Nigeria is desirable.</p>\n\n<p>IV.&nbsp;&nbsp; Experience working in West Africa is a must and familiarity with public sector organization with respect to land administration service delivery, legal and regulatory framework.</p>\n\n<p>V.&nbsp;&nbsp;&nbsp; Provide evidence of relevant related transactional experience for the past five years especially in West Africa, especially Nigeria.</p>\n\n<p>VI.&nbsp;&nbsp; Demonstrated experience in GIS mapping of urban areas, towns, cities, covering all features with database and database designing and management, customization of GIS application, Preparation of map with database of property survey, preparation of map with complete database of all the utilities (Road, Water network, Drainage, Sewerage, Power network, etc.), Building footprint and land use detail at land parcel level, etc. is a must.</p>\n\n<p>VII.&nbsp; The consultancy firm will provide evidence of financial capability by submitting tax clearance certificates for the past three (3) years indicating (minimum) average turnover of NGN300,000,000 annually.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy for the development of recruitment policy and practices for the Ogun State Technical and Vocational Education Board (OGTVEB), development of Human Resources Policy for Ogun Skills Fund and development of governing policy for the Ogun State Tec. - OG/CS/SDS/03/2021 </strong></li>\n</ol>\n\n<p>The consulting service for the development of recruitment policy and practices for the Ogun State Technical and Vocational Education Board (OGTVEB), development of Human Resources Policy for Ogun Skills Fund and development of governing policy for the Ogun State Tec. is to:</p>\n\n<p>i. Develop a detailed governing policy which would provide a system of rules, practices, processes for OGSTVEB and assess current recruitment, process and practices, operational processes and policies of the Ogun State Technical and Vocational education Board (OGSTVEB), including the technical colleges and propose regulatory and procedural improvements aligned to international best practices.</p>\n\n<p>ii. Develop the human resource strategy for Ogun Skills Fund, develop and prepare the staff hand book.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3ybcU43</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; At least five years of specialized experience in the development of human resources policy and practices for institutions.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; At least two years previous experience with leading human resources development for projects.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience and proven track record of conducting agricultural work and producing quality reports for clients of international standard.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; Experience working with government agencies.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; Having good administrative and solid institutional capacity to manage projects</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy for the engagement of four Value Chain Development Firms (VCDF) for 2022, 2nd batch for 1.) Ilaro Zone 2.) Ikenne Zone 3.) Ijebu Zone 4.) Abeokuta Zone - OG/CS/AGR/01/2021</strong></li>\n</ol>\n\n<p>The consulting service for the engagement of four VCDFs for 2022, 2nd batch is to support smallholder farmers at farming communities in Ogun State to participate in production effort in the following priority value chains: 1. Food crops; 2. Horticulture and; 3. Livestock; 4. Fiber In line with the OGSTEP project development objective, in the first instance and in line with best practices.</p>\n\n<p>&nbsp;</p>\n\n<p>Specifically, the VCDF will develop and promote further, the commodity value chains to be promoted in the State. Further, the engagement of VCDFs seek to facilitate timely linkage between producers, input suppliers and service providers, and off-takers; and as well identify relevant value chain Service Providers across the Value Chains&rsquo; Segments among others in the State.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3DIlAjx</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>The Firm is expected to be fully registered business concerns, Non-Governmental Organisations (NGO) and qualified civil associations registered in Nigeria. The firm will be required to have at least ten (10) years of relevant, demonstrable and verifiable experience in management of complex projects on value chain, rural business development and agricultural marketing in Nigeria</p>\n\n<p>&nbsp;</p>\n\n<p>Others:</p>\n\n<p>1)&nbsp;&nbsp;&nbsp; Demonstrate capacity to aggregate large number of farmers, form them into groups and manage the groups, demonstrate organizational capacity of the organization and experience carrying out similar project of activities and handling large groups of farmers, including woman and youths;&nbsp;</p>\n\n<p>2)&nbsp;&nbsp;&nbsp; Experience on facilitating linkage between producers, input suppliers and service providers, and off-takers;</p>\n\n<p>3)&nbsp;&nbsp;&nbsp; Evidence of close working relationships with farmers and rural and community-based organisations.</p>\n\n<p>Others are available in the Terms of Reference (TOR)</p>\n\n<p>&nbsp;</p>\n\n<p>VCDF Eligibility Clause:</p>\n\n<p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Firms can apply for only one agricultural zone. No firm may apply for more than one zone.</p>\n\n<p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Firms already engaged by OGSTEP to deliver VCDF services are not allowed to apply for the new VCDF contract.</p>\n\n<p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contract award will be made on zonal bases.</p>\n\n<p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; Flouting the eligibility clauses are grounds for disqualification.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to carry out feasibility studies including ESIA on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km feeder road - OG/CS/AGR/03/2021</strong></li>\n</ol>\n\n<p>The consulting service to carry out feasibility studies including ESIA on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km feeder road will be addressing a distinct set of constraints undermining on-farm productivity growth and overall performance of the agricultural sector.&nbsp; Increased access to small-scale irrigation schemes is expected to increase productivity, quality and reduce variability of agricultural output.</p>\n\n<p>The objectives of this assignment are as follows:</p>\n\n<ul>\n\t<li>Prepare feasibility studies report for the planning, design and construction of 1000Ha of small-scale irrigation schemes in the identified project areas in Ogun State</li>\n\t<li>Prepare feasibility studies report for the planning, design and construction of 40km feeder roads in identified project areas in Ogun State.</li>\n\t<li>And prepare Environmental Social and Impact Assessment on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km.</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/33ha3Lw</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>An Engineering Firm with at least 7years of demonstrable experience in carrying out feasibility studies and executive projects in irrigation development and feeder roads.</p>\n\n<p>Others are:</p>\n\n<ul>\n\t<li>The firm is expected to have a team of experienced specialists and engineers with minimum of first degree in the fields indicated in the table.</li>\n\t<li>The team leader shall have a minimum seven years&rsquo; experience in irrigation development and road design and construction.</li>\n\t<li>The engineers must be certified with relevant professional bodies &ndash; preferably COREN. It is expected that the consultant should have knowledge of local environment and experience</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><strong>INDIVIDUAL SELECTION (Submit CV and Letter of Expression of Interest)</strong></p>\n\n<p>7.&nbsp; <strong>Consultancy to conduct NOS Review for 10 trades plus Entrepreneurship, Leadership and Literacy skills - OG/INDV/SDS/05/2021 </strong></p>\n\n<p>The consulting service to conduct NOS Review for 10 trades plus Entrepreneurship, Leadership and Literacy skills is to:</p>\n\n<p>I.&nbsp;&nbsp; Review the following National Occupational Standards (NOS) for 10 trades in line with industry needs and the peculiarities of Ogun State</p>\n\n<p>II.&nbsp;&nbsp; Review and Develop relevant NOS training and assessment guidelines for the enlisted trades</p>\n\n<p>III.&nbsp; Review and Develop Functional literacy, leadership and entrepreneurial training materials for the non-formal and informal sector.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3pNnBWN</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in designing and developing curriculum in Technical and Vocational Education for National Board for Technical Education</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in developing training and assessment guide based upon the National Occupational Standards</p>\n\n<p>&bull;&nbsp;&nbsp; Good knowledge of the Nigerian Skills Qualification Framework</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in domesticating TVET curriculum</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in developing National Occupation Standards</p>\n\n<p>&nbsp;</p>\n\n<p>The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank&rsquo;s <em>Guidelines: Selection and Employment of Consultants [under IBRD Loans and IDA Credits &amp; Grants] by World Bank Borrowers 2011 edition and</em> revised edition July 2014 (&ldquo;Consultant Guidelines&rdquo;), setting forth the World Bank&rsquo;s policy on conflict of interest.</p>\n\n<p>&nbsp;</p>\n\n<p>Consultants may associate with other firms to enhance their qualifications, but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.</p>\n\n<p>&nbsp;</p>\n\n<p>A Consultant will be selected in accordance with the Consultant Qualification based Selection method set out in the Procurement Regulations.</p>\n\n<p>&nbsp;</p>\n\n<p>Further information can be obtained at the address below during office hours <em>i.e., 9:00am to 4:00pm</em>.</p>\n\n<p>&nbsp;</p>\n\n<p>All Expressions of Interests must be delivered in a written form to the address below (in person, or by mail or by e-mail) on or before Tuesday, January 04 2022 that is, 3 weeks from the date of this publication.</p>\n\n<p>&nbsp;</p>\n\n<p>The Acting Project Coordinator,</p>\n\n<p>Project Implementation Unit (PIU)</p>\n\n<p>Ogun State Economic Transformation Project (OGSTEP),</p>\n\n<p>c/o Permanent Secretary&rsquo;s Office,</p>\n\n<p>Ogun State Ministry of Budget &amp; Planning</p>\n\n<p>State Secretariat, Oke Mosan,</p>\n\n<p>Abeokuta, Ogun State, Nigeria.</p>\n\n<p>&nbsp;</p>\n\n<p>E-mail: ogstepprocurement@gmail.com</p>\n\n<p>&nbsp;</p>"},{"id":"OP00162183","notice_type":"Request for Expression of Interest","noticedate":"15-Jan-2022","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2022-01-15T00:00:00Z","submission_deadline_time":"00:00","project_ctry_name":"Nigeria","project_id":"P164031","project_name":"Ogun State Economic Transformation Project","bid_reference_no":"OG/CS/SDS/03/2021","bid_description":"Consultancy for the development of recruitment policy and practices for the Ogun State Technical and Vocational Education Board (OGTVEB), development of Human Resources Policy for Ogun Skills Fund and development of governing policy for the Ogun State Tec","procurement_group":"CS","procurement_method_code":"CQS","procurement_method_name":"Consultant Qualification  Selection","contact_address":"Abeokuta\nOgun State","contact_ctry_name":"Nigeria","contact_email":"mowoodusi@gmail.com","contact_name":"Mosun  Owo-Odusi","contact_organization":"OGSTEP","contact_phone_no":"0809 631 1552","submission_date":"2022-01-15T00:00:00Z","notice_text":"<p><strong>OGUN STATE GOVERNMENT</strong></p>\n\n<p><strong><em>OGUN STATE ECONOMIC TRANSFORMATION PROJECT (OGSTEP)</em></strong></p>\n\n<p><strong>REQUEST FOR EXPRESSIONS OF INTEREST</strong></p>\n\n<p><strong>(CONSULTING SERVICES &ndash; FIRM SELECTION)</strong></p>\n\n<p>&nbsp;</p>\n\n<p>Credit No.: IDA-V1860</p>\n\n<p>&nbsp;</p>\n\n<p><strong>CONSULTANCY </strong><strong>TO SUPPORT AND PROVIDE TECHNICAL ASSISTANCE FOR 7 PROJECT </strong><strong>CONSULTANCIES</strong></p>\n\n<p>&nbsp;</p>\n\n<p>The Ogun State Government through the Federal Government of Nigeria has applied for a credit from the International Development Association (hereinafter referred to as IDA)/World Bank towards the financing of the <strong>OGUN STATE ECONOMIC TRANSFORMATION PROJECT (OGSTEP)</strong>. The Project Implementation Unit of OGSTEP intends to apply part of the proceeds of this credit to payments under contracts for the following 7 Consultancy Services.</p>\n\n<p>&nbsp;</p>\n\n<p><strong>(1)</strong> Consultancy to Hire Community-based NGO(s) as third-party service providers on GBV/SEA/SH issues. <strong>(2)</strong> Consultancy to support and provide Technical Assistance for the Project on Agriculture Framework for Responsible and Inclusive Land Intensive Agricultural Investments (FRILIA). <strong>(3)</strong> Consultancy to perform Reform and Interoperability of Ogun GIS and LAMS, including baseline survey of BLS, Spatial Data Collection for BLS and Systematic Titling Program to support the increase in the issuance of titling in Ogun State. <strong>(4)</strong> Consultancy for the development of recruitment policy and practices for the Ogun State Technical and Vocational Education Board (OGTVEB), development of Human Resources Policy for Ogun Skills Fund and development of governing policy for the Ogun State Tec. <strong>(5)</strong> Consultancy for the engagement of four VCDFs for 2022, 2nd batch. <strong>(6)</strong> Consultancy to carry out feasibility studies including ESIA on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km feeder road.</p>\n\n<p><strong>(7) Individual Selection:</strong> Consultancy to conduct NOS Review for 10 trades plus Entrepreneurship, Leadership and Literacy skills.</p>\n\n<p>&nbsp;</p>\n\n<p>The Ogun State Government now invites eligible consulting firms to indicate their interest in providing the Services in any of the 7 consultancies. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to Hire Community-based NGO(s) as third-party service providers on GBV/SEA/SH issues - OG/CS/PIU/02/2021 </strong></li>\n</ol>\n\n<p>The consulting service to Hire Community-based NGO(s) as third-party service providers on GBV/SEA/SH issues<strong> </strong>will support the general objective of OGSTEP to execute its stakeholders&rsquo; management strategies on GBV risk prevention, mitigation and response, including SEA and SH, linked to implementation operations and in the provision of holistic support for survivors in Ogun State.</p>\n\n<p>&nbsp;</p>\n\n<p>The Specific objectives of the NGO are as follows:</p>\n\n<p>I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and implement prevention campaigns for the workers hired for the project. These campaigns should include, among others, and training for workers and communities affected by the project on GBV, SEA and SH, their causes and consequences and the risks specifically linked to the project, the response services available to survivors, the project code of conduct and the penalties for violations, the GRM, how to file a grievance, and what to expect when filing a grievance;</p>\n\n<p>II.&nbsp;&nbsp;&nbsp;&nbsp; Ensure that survivors have access to holistic care, including psycho-social, medical, and legal support under a survivor-centered response protocol.</p>\n\n<p>1: &nbsp;&nbsp;&nbsp;&nbsp; Development of key toolkits to aid the implementation of FRILIA and engagement with key communities and other stakeholders.</p>\n\n<p>2: &nbsp;&nbsp;&nbsp; Capacity building and training of key Government Agencies on FRILIA.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3GBAWIx</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>The NGO/Consortium of NGOs providing services must:</p>\n\n<ul>\n\t<li>Have experience in working with Educational Institutions across all levels</li>\n\t<li>Have experience of working with international organizations, bilateral donors and international financial institutions;</li>\n\t<li>Proven ability to draft, edit and produce written proposals and result focused report.</li>\n\t<li>Be legally incorporated in Nigeria;</li>\n\t<li>Have at least five years of experience in GBV prevention and response;</li>\n\t<li>Have ongoing activities to address GBV or protect women and children in the project intervention zones;</li>\n\t<li>Have excellent experience in the fields relevant to the Project Development Objective</li>\n\t<li>Be knowledgeable in Community engagement and promotion of behavior change;</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to support and provide Technical Assistance for the Project on Agriculture Framework for Responsible and Inclusive Land Intensive Agricultural Investments (FRILIA) - OG/CS/AGR/05/2021</strong></li>\n</ol>\n\n<p>The consulting service to support and provide Technical Assistance for the Project on Agriculture FRILIA is required to support the activities for the development and implementation of the Pilot Phase of FRILLIA activities in the Project.</p>\n\n<p>Specifically, the Consultancy Firm will assist the state in the pilot phase of operationalization of FRILIA. This phase exercise is to unbundle the core thematic areas of FRILIA and prepare necessary toolkits and strategies that would ensure seamless implementation.</p>\n\n<p>Key activities to be completed by the firm include:</p>\n\n<p>Task 1: Development of key toolkits to aid the implementation of FRILIA and engagement with key communities and other stakeholders.</p>\n\n<p>Task 2: Capacity building and training of key government agencies on FRILIA.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3s0swWK</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; At least five years of specialized experience in management of FRILIA and providing FRILIA services.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; At least two years previous experience with leading FRILIA teams for large or complex projects.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; Previous experience and proven track record of conducting agricultural work and producing quality reports for clients of international standard.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; Experience working with government agencies and managing local indigenes in any of the South Western States of Nigeria.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; Having good administrative and solid institutional capacity to manage projects</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; The Consultancy Firm must be a multidisciplinary team made up of a Principal Consultant who leads the team, and other Senior Consultants with Specialties and relevant Experience in each FRILIA practice area.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to perform Reform and Interoperability of Ogun GIS and LAMS, including baseline survey of BLS, Spatial Data Collection for BLS and Systematic Titling Program to support the increase in the issuance of titling in Ogun State - OG/CS/BEE/04/2021</strong></li>\n</ol>\n\n<p>The consulting service to perform Reform and Interoperability of Ogun GIS and LAMS, including baseline survey of BLS, Spatial Data Collection for BLS and Systematic Titling Program to support the increase in the issuance of titling in Ogun State is to support the delivery of a new Ogun Geographical Information System and Land Administration Management system to fully digitize the land-based records and information in the state. Specifically, it is to:</p>\n\n<p>I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Improve institutional Skills and Capacity</p>\n\n<p>II.&nbsp;&nbsp;&nbsp;&nbsp; Produce a conceptual design and create an operational geospatial database structure, ISO compliant metadata structure based on industry standards and clearing house for OGIS and LAMS.</p>\n\n<p>III.&nbsp;&nbsp;&nbsp; Restructure of BLS processes.</p>\n\n<p>IV.&nbsp;&nbsp; Achieve Technical reform toward online service delivery that will include Implementation of Electronic Land Administration System, implementation of Systematic Land Title Registration (SLTR), implementation of Land Information System, governance and interoperability and development of Ogun State Web GIS.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3ye4NDN</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>The consulting firm should have the following</p>\n\n<p>I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A minimum 10 years&rsquo; experience in the implementation of enterprise GIS infrastructure and systems for the public sector in Nigeria or Overseas.</p>\n\n<p>II.&nbsp;&nbsp;&nbsp;&nbsp; Experience in delivering enterprise GIS and land administration solutions within global best practices, utilizing open-source software.</p>\n\n<p>III.&nbsp;&nbsp;&nbsp; A proven track record in enterprise GIS and land administration implementation within global best practices for improved business enabling environment in Nigeria is desirable.</p>\n\n<p>IV.&nbsp;&nbsp; Experience working in West Africa is a must and familiarity with public sector organization with respect to land administration service delivery, legal and regulatory framework.</p>\n\n<p>V.&nbsp;&nbsp;&nbsp; Provide evidence of relevant related transactional experience for the past five years especially in West Africa, especially Nigeria.</p>\n\n<p>VI.&nbsp;&nbsp; Demonstrated experience in GIS mapping of urban areas, towns, cities, covering all features with database and database designing and management, customization of GIS application, Preparation of map with database of property survey, preparation of map with complete database of all the utilities (Road, Water network, Drainage, Sewerage, Power network, etc.), Building footprint and land use detail at land parcel level, etc. is a must.</p>\n\n<p>VII.&nbsp; The consultancy firm will provide evidence of financial capability by submitting tax clearance certificates for the past three (3) years indicating (minimum) average turnover of NGN300,000,000 annually.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy for the development of recruitment policy and practices for the Ogun State Technical and Vocational Education Board (OGTVEB), development of Human Resources Policy for Ogun Skills Fund and development of governing policy for the Ogun State Tec. - OG/CS/SDS/03/2021 </strong></li>\n</ol>\n\n<p>The consulting service for the development of recruitment policy and practices for the Ogun State Technical and Vocational Education Board (OGTVEB), development of Human Resources Policy for Ogun Skills Fund and development of governing policy for the Ogun State Tec. is to:</p>\n\n<p>i. Develop a detailed governing policy which would provide a system of rules, practices, processes for OGSTVEB and assess current recruitment, process and practices, operational processes and policies of the Ogun State Technical and Vocational education Board (OGSTVEB), including the technical colleges and propose regulatory and procedural improvements aligned to international best practices.</p>\n\n<p>ii. Develop the human resource strategy for Ogun Skills Fund, develop and prepare the staff hand book.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3ybcU43</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; At least five years of specialized experience in the development of human resources policy and practices for institutions.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; At least two years previous experience with leading human resources development for projects.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience and proven track record of conducting agricultural work and producing quality reports for clients of international standard.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; Experience working with government agencies.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; Having good administrative and solid institutional capacity to manage projects</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy for the engagement of four Value Chain Development Firms (VCDF) for 2022, 2nd batch for 1.) Ilaro Zone 2.) Ikenne Zone 3.) Ijebu Zone 4.) Abeokuta Zone - OG/CS/AGR/01/2021</strong></li>\n</ol>\n\n<p>The consulting service for the engagement of four VCDFs for 2022, 2nd batch is to support smallholder farmers at farming communities in Ogun State to participate in production effort in the following priority value chains: 1. Food crops; 2. Horticulture and; 3. Livestock; 4. Fiber In line with the OGSTEP project development objective, in the first instance and in line with best practices.</p>\n\n<p>&nbsp;</p>\n\n<p>Specifically, the VCDF will develop and promote further, the commodity value chains to be promoted in the State. Further, the engagement of VCDFs seek to facilitate timely linkage between producers, input suppliers and service providers, and off-takers; and as well identify relevant value chain Service Providers across the Value Chains&rsquo; Segments among others in the State.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3DIlAjx</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>The Firm is expected to be fully registered business concerns, Non-Governmental Organisations (NGO) and qualified civil associations registered in Nigeria. The firm will be required to have at least ten (10) years of relevant, demonstrable and verifiable experience in management of complex projects on value chain, rural business development and agricultural marketing in Nigeria</p>\n\n<p>&nbsp;</p>\n\n<p>Others:</p>\n\n<p>1)&nbsp;&nbsp;&nbsp; Demonstrate capacity to aggregate large number of farmers, form them into groups and manage the groups, demonstrate organizational capacity of the organization and experience carrying out similar project of activities and handling large groups of farmers, including woman and youths;&nbsp;</p>\n\n<p>2)&nbsp;&nbsp;&nbsp; Experience on facilitating linkage between producers, input suppliers and service providers, and off-takers;</p>\n\n<p>3)&nbsp;&nbsp;&nbsp; Evidence of close working relationships with farmers and rural and community-based organisations.</p>\n\n<p>Others are available in the Terms of Reference (TOR)</p>\n\n<p>&nbsp;</p>\n\n<p>VCDF Eligibility Clause:</p>\n\n<p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Firms can apply for only one agricultural zone. No firm may apply for more than one zone.</p>\n\n<p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Firms already engaged by OGSTEP to deliver VCDF services are not allowed to apply for the new VCDF contract.</p>\n\n<p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contract award will be made on zonal bases.</p>\n\n<p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; Flouting the eligibility clauses are grounds for disqualification.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to carry out feasibility studies including ESIA on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km feeder road - OG/CS/AGR/03/2021</strong></li>\n</ol>\n\n<p>The consulting service to carry out feasibility studies including ESIA on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km feeder road will be addressing a distinct set of constraints undermining on-farm productivity growth and overall performance of the agricultural sector.&nbsp; Increased access to small-scale irrigation schemes is expected to increase productivity, quality and reduce variability of agricultural output.</p>\n\n<p>The objectives of this assignment are as follows:</p>\n\n<ul>\n\t<li>Prepare feasibility studies report for the planning, design and construction of 1000Ha of small-scale irrigation schemes in the identified project areas in Ogun State</li>\n\t<li>Prepare feasibility studies report for the planning, design and construction of 40km feeder roads in identified project areas in Ogun State.</li>\n\t<li>And prepare Environmental Social and Impact Assessment on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km.</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/33ha3Lw</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>An Engineering Firm with at least 7years of demonstrable experience in carrying out feasibility studies and executive projects in irrigation development and feeder roads.</p>\n\n<p>Others are:</p>\n\n<ul>\n\t<li>The firm is expected to have a team of experienced specialists and engineers with minimum of first degree in the fields indicated in the table.</li>\n\t<li>The team leader shall have a minimum seven years&rsquo; experience in irrigation development and road design and construction.</li>\n\t<li>The engineers must be certified with relevant professional bodies &ndash; preferably COREN. It is expected that the consultant should have knowledge of local environment and experience</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><strong>INDIVIDUAL SELECTION (Submit CV and Letter of Expression of Interest)</strong></p>\n\n<p>7.&nbsp; <strong>Consultancy to conduct NOS Review for 10 trades plus Entrepreneurship, Leadership and Literacy skills - OG/INDV/SDS/05/2021 </strong></p>\n\n<p>The consulting service to conduct NOS Review for 10 trades plus Entrepreneurship, Leadership and Literacy skills is to:</p>\n\n<p>I.&nbsp;&nbsp; Review the following National Occupational Standards (NOS) for 10 trades in line with industry needs and the peculiarities of Ogun State</p>\n\n<p>II.&nbsp;&nbsp; Review and Develop relevant NOS training and assessment guidelines for the enlisted trades</p>\n\n<p>III.&nbsp; Review and Develop Functional literacy, leadership and entrepreneurial training materials for the non-formal and informal sector.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3pNnBWN</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in designing and developing curriculum in Technical and Vocational Education for National Board for Technical Education</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in developing training and assessment guide based upon the National Occupational Standards</p>\n\n<p>&bull;&nbsp;&nbsp; Good knowledge of the Nigerian Skills Qualification Framework</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in domesticating TVET curriculum</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in developing National Occupation Standards</p>\n\n<p>&nbsp;</p>\n\n<p>The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank&rsquo;s <em>Guidelines: Selection and Employment of Consultants [under IBRD Loans and IDA Credits &amp; Grants] by World Bank Borrowers 2011 edition and</em> revised edition July 2014 (&ldquo;Consultant Guidelines&rdquo;), setting forth the World Bank&rsquo;s policy on conflict of interest.</p>\n\n<p>&nbsp;</p>\n\n<p>Consultants may associate with other firms to enhance their qualifications, but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.</p>\n\n<p>&nbsp;</p>\n\n<p>A Consultant will be selected in accordance with the Consultant Qualification based Selection method set out in the Procurement Regulations.</p>\n\n<p>&nbsp;</p>\n\n<p>Further information can be obtained at the address below during office hours <em>i.e., 9:00am to 4:00pm</em>.</p>\n\n<p>&nbsp;</p>\n\n<p>All Expressions of Interests must be delivered in a written form to the address below (in person, or by mail or by e-mail) on or before Tuesday, January 04 2022 that is, 3 weeks from the date of this publication.</p>\n\n<p>&nbsp;</p>\n\n<p>The Acting Project Coordinator,</p>\n\n<p>Project Implementation Unit (PIU)</p>\n\n<p>Ogun State Economic Transformation Project (OGSTEP),</p>\n\n<p>c/o Permanent Secretary&rsquo;s Office,</p>\n\n<p>Ogun State Ministry of Budget &amp; Planning</p>\n\n<p>State Secretariat, Oke Mosan,</p>\n\n<p>Abeokuta, Ogun State, Nigeria.</p>\n\n<p>&nbsp;</p>\n\n<p>E-mail: ogstepprocurement@gmail.com&nbsp;</p>"},{"id":"OP00162184","notice_type":"Request for Expression of Interest","noticedate":"15-Jan-2022","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2022-01-15T00:00:00Z","submission_deadline_time":"00:00","project_ctry_name":"Nigeria","project_id":"P164031","project_name":"Ogun State Economic Transformation Project","bid_reference_no":"OG/CS/AGR/01/2021","bid_description":"Consultancy for the engagement of four (4) VCDFs for 2022, 2nd batch","procurement_group":"CS","procurement_method_code":"CQS","procurement_method_name":"Consultant Qualification  Selection","contact_address":"Abeokuta\nOgun State","contact_ctry_name":"Nigeria","contact_email":"mowoodusi@gmail.com","contact_name":"Mosun  Owo-Odusi","contact_organization":"OGSTEP","contact_phone_no":"0809 631 1552","submission_date":"2022-01-15T00:00:00Z","notice_text":"<p><strong>OGUN STATE GOVERNMENT</strong></p>\n\n<p><strong><em>OGUN STATE ECONOMIC TRANSFORMATION PROJECT (OGSTEP)</em></strong></p>\n\n<p><strong>REQUEST FOR EXPRESSIONS OF INTEREST</strong></p>\n\n<p><strong>(CONSULTING SERVICES &ndash; FIRM SELECTION)</strong></p>\n\n<p>&nbsp;</p>\n\n<p>Credit No.: IDA-V1860</p>\n\n<p>&nbsp;</p>\n\n<p><strong>CONSULTANCY </strong><strong>TO SUPPORT AND PROVIDE TECHNICAL ASSISTANCE FOR 7 PROJECT </strong><strong>CONSULTANCIES</strong></p>\n\n<p>&nbsp;</p>\n\n<p>The Ogun State Government through the Federal Government of Nigeria has applied for a credit from the International Development Association (hereinafter referred to as IDA)/World Bank towards the financing of the <strong>OGUN STATE ECONOMIC TRANSFORMATION PROJECT (OGSTEP)</strong>. The Project Implementation Unit of OGSTEP intends to apply part of the proceeds of this credit to payments under contracts for the following 7 Consultancy Services.</p>\n\n<p>&nbsp;</p>\n\n<p><strong>(1)</strong> Consultancy to Hire Community-based NGO(s) as third-party service providers on GBV/SEA/SH issues. <strong>(2)</strong> Consultancy to support and provide Technical Assistance for the Project on Agriculture Framework for Responsible and Inclusive Land Intensive Agricultural Investments (FRILIA). <strong>(3)</strong> Consultancy to perform Reform and Interoperability of Ogun GIS and LAMS, including baseline survey of BLS, Spatial Data Collection for BLS and Systematic Titling Program to support the increase in the issuance of titling in Ogun State. <strong>(4)</strong> Consultancy for the development of recruitment policy and practices for the Ogun State Technical and Vocational Education Board (OGTVEB), development of Human Resources Policy for Ogun Skills Fund and development of governing policy for the Ogun State Tec. <strong>(5)</strong> Consultancy for the engagement of four VCDFs for 2022, 2nd batch. <strong>(6)</strong> Consultancy to carry out feasibility studies including ESIA on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km feeder road.</p>\n\n<p><strong>(7) Individual Selection:</strong> Consultancy to conduct NOS Review for 10 trades plus Entrepreneurship, Leadership and Literacy skills.</p>\n\n<p>&nbsp;</p>\n\n<p>The Ogun State Government now invites eligible consulting firms to indicate their interest in providing the Services in any of the 7 consultancies. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to Hire Community-based NGO(s) as third-party service providers on GBV/SEA/SH issues - OG/CS/PIU/02/2021 </strong></li>\n</ol>\n\n<p>The consulting service to Hire Community-based NGO(s) as third-party service providers on GBV/SEA/SH issues<strong> </strong>will support the general objective of OGSTEP to execute its stakeholders&rsquo; management strategies on GBV risk prevention, mitigation and response, including SEA and SH, linked to implementation operations and in the provision of holistic support for survivors in Ogun State.</p>\n\n<p>&nbsp;</p>\n\n<p>The Specific objectives of the NGO are as follows:</p>\n\n<p>I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Design and implement prevention campaigns for the workers hired for the project. These campaigns should include, among others, and training for workers and communities affected by the project on GBV, SEA and SH, their causes and consequences and the risks specifically linked to the project, the response services available to survivors, the project code of conduct and the penalties for violations, the GRM, how to file a grievance, and what to expect when filing a grievance;</p>\n\n<p>II.&nbsp;&nbsp;&nbsp;&nbsp; Ensure that survivors have access to holistic care, including psycho-social, medical, and legal support under a survivor-centered response protocol.</p>\n\n<p>1: &nbsp;&nbsp;&nbsp;&nbsp; Development of key toolkits to aid the implementation of FRILIA and engagement with key communities and other stakeholders.</p>\n\n<p>2: &nbsp;&nbsp;&nbsp; Capacity building and training of key Government Agencies on FRILIA.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3GBAWIx</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>The NGO/Consortium of NGOs providing services must:</p>\n\n<ul>\n\t<li>Have experience in working with Educational Institutions across all levels</li>\n\t<li>Have experience of working with international organizations, bilateral donors and international financial institutions;</li>\n\t<li>Proven ability to draft, edit and produce written proposals and result focused report.</li>\n\t<li>Be legally incorporated in Nigeria;</li>\n\t<li>Have at least five years of experience in GBV prevention and response;</li>\n\t<li>Have ongoing activities to address GBV or protect women and children in the project intervention zones;</li>\n\t<li>Have excellent experience in the fields relevant to the Project Development Objective</li>\n\t<li>Be knowledgeable in Community engagement and promotion of behavior change;</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to support and provide Technical Assistance for the Project on Agriculture Framework for Responsible and Inclusive Land Intensive Agricultural Investments (FRILIA) - OG/CS/AGR/05/2021</strong></li>\n</ol>\n\n<p>The consulting service to support and provide Technical Assistance for the Project on Agriculture FRILIA is required to support the activities for the development and implementation of the Pilot Phase of FRILLIA activities in the Project.</p>\n\n<p>Specifically, the Consultancy Firm will assist the state in the pilot phase of operationalization of FRILIA. This phase exercise is to unbundle the core thematic areas of FRILIA and prepare necessary toolkits and strategies that would ensure seamless implementation.</p>\n\n<p>Key activities to be completed by the firm include:</p>\n\n<p>Task 1: Development of key toolkits to aid the implementation of FRILIA and engagement with key communities and other stakeholders.</p>\n\n<p>Task 2: Capacity building and training of key government agencies on FRILIA.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3s0swWK</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; At least five years of specialized experience in management of FRILIA and providing FRILIA services.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; At least two years previous experience with leading FRILIA teams for large or complex projects.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; Previous experience and proven track record of conducting agricultural work and producing quality reports for clients of international standard.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; Experience working with government agencies and managing local indigenes in any of the South Western States of Nigeria.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; Having good administrative and solid institutional capacity to manage projects</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp; The Consultancy Firm must be a multidisciplinary team made up of a Principal Consultant who leads the team, and other Senior Consultants with Specialties and relevant Experience in each FRILIA practice area.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to perform Reform and Interoperability of Ogun GIS and LAMS, including baseline survey of BLS, Spatial Data Collection for BLS and Systematic Titling Program to support the increase in the issuance of titling in Ogun State - OG/CS/BEE/04/2021</strong></li>\n</ol>\n\n<p>The consulting service to perform Reform and Interoperability of Ogun GIS and LAMS, including baseline survey of BLS, Spatial Data Collection for BLS and Systematic Titling Program to support the increase in the issuance of titling in Ogun State is to support the delivery of a new Ogun Geographical Information System and Land Administration Management system to fully digitize the land-based records and information in the state. Specifically, it is to:</p>\n\n<p>I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Improve institutional Skills and Capacity</p>\n\n<p>II.&nbsp;&nbsp;&nbsp;&nbsp; Produce a conceptual design and create an operational geospatial database structure, ISO compliant metadata structure based on industry standards and clearing house for OGIS and LAMS.</p>\n\n<p>III.&nbsp;&nbsp;&nbsp; Restructure of BLS processes.</p>\n\n<p>IV.&nbsp;&nbsp; Achieve Technical reform toward online service delivery that will include Implementation of Electronic Land Administration System, implementation of Systematic Land Title Registration (SLTR), implementation of Land Information System, governance and interoperability and development of Ogun State Web GIS.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3ye4NDN</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>The consulting firm should have the following</p>\n\n<p>I.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A minimum 10 years&rsquo; experience in the implementation of enterprise GIS infrastructure and systems for the public sector in Nigeria or Overseas.</p>\n\n<p>II.&nbsp;&nbsp;&nbsp;&nbsp; Experience in delivering enterprise GIS and land administration solutions within global best practices, utilizing open-source software.</p>\n\n<p>III.&nbsp;&nbsp;&nbsp; A proven track record in enterprise GIS and land administration implementation within global best practices for improved business enabling environment in Nigeria is desirable.</p>\n\n<p>IV.&nbsp;&nbsp; Experience working in West Africa is a must and familiarity with public sector organization with respect to land administration service delivery, legal and regulatory framework.</p>\n\n<p>V.&nbsp;&nbsp;&nbsp; Provide evidence of relevant related transactional experience for the past five years especially in West Africa, especially Nigeria.</p>\n\n<p>VI.&nbsp;&nbsp; Demonstrated experience in GIS mapping of urban areas, towns, cities, covering all features with database and database designing and management, customization of GIS application, Preparation of map with database of property survey, preparation of map with complete database of all the utilities (Road, Water network, Drainage, Sewerage, Power network, etc.), Building footprint and land use detail at land parcel level, etc. is a must.</p>\n\n<p>VII.&nbsp; The consultancy firm will provide evidence of financial capability by submitting tax clearance certificates for the past three (3) years indicating (minimum) average turnover of NGN300,000,000 annually.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy for the development of recruitment policy and practices for the Ogun State Technical and Vocational Education Board (OGTVEB), development of Human Resources Policy for Ogun Skills Fund and development of governing policy for the Ogun State Tec. - OG/CS/SDS/03/2021 </strong></li>\n</ol>\n\n<p>The consulting service for the development of recruitment policy and practices for the Ogun State Technical and Vocational Education Board (OGTVEB), development of Human Resources Policy for Ogun Skills Fund and development of governing policy for the Ogun State Tec. is to:</p>\n\n<p>i. Develop a detailed governing policy which would provide a system of rules, practices, processes for OGSTVEB and assess current recruitment, process and practices, operational processes and policies of the Ogun State Technical and Vocational education Board (OGSTVEB), including the technical colleges and propose regulatory and procedural improvements aligned to international best practices.</p>\n\n<p>ii. Develop the human resource strategy for Ogun Skills Fund, develop and prepare the staff hand book.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3ybcU43</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; At least five years of specialized experience in the development of human resources policy and practices for institutions.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; At least two years previous experience with leading human resources development for projects.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience and proven track record of conducting agricultural work and producing quality reports for clients of international standard.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; Experience working with government agencies.</p>\n\n<p>&bull;&nbsp;&nbsp;&nbsp;&nbsp; Having good administrative and solid institutional capacity to manage projects</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy for the engagement of four Value Chain Development Firms (VCDF) for 2022, 2nd batch for 1.) Ilaro Zone 2.) Ikenne Zone 3.) Ijebu Zone 4.) Abeokuta Zone - OG/CS/AGR/01/2021</strong></li>\n</ol>\n\n<p>The consulting service for the engagement of four VCDFs for 2022, 2nd batch is to support smallholder farmers at farming communities in Ogun State to participate in production effort in the following priority value chains: 1. Food crops; 2. Horticulture and; 3. Livestock; 4. Fiber In line with the OGSTEP project development objective, in the first instance and in line with best practices.</p>\n\n<p>&nbsp;</p>\n\n<p>Specifically, the VCDF will develop and promote further, the commodity value chains to be promoted in the State. Further, the engagement of VCDFs seek to facilitate timely linkage between producers, input suppliers and service providers, and off-takers; and as well identify relevant value chain Service Providers across the Value Chains&rsquo; Segments among others in the State.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3DIlAjx</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>The Firm is expected to be fully registered business concerns, Non-Governmental Organisations (NGO) and qualified civil associations registered in Nigeria. The firm will be required to have at least ten (10) years of relevant, demonstrable and verifiable experience in management of complex projects on value chain, rural business development and agricultural marketing in Nigeria</p>\n\n<p>&nbsp;</p>\n\n<p>Others:</p>\n\n<p>1)&nbsp;&nbsp;&nbsp; Demonstrate capacity to aggregate large number of farmers, form them into groups and manage the groups, demonstrate organizational capacity of the organization and experience carrying out similar project of activities and handling large groups of farmers, including woman and youths;&nbsp;</p>\n\n<p>2)&nbsp;&nbsp;&nbsp; Experience on facilitating linkage between producers, input suppliers and service providers, and off-takers;</p>\n\n<p>3)&nbsp;&nbsp;&nbsp; Evidence of close working relationships with farmers and rural and community-based organisations.</p>\n\n<p>Others are available in the Terms of Reference (TOR)</p>\n\n<p>&nbsp;</p>\n\n<p>VCDF Eligibility Clause:</p>\n\n<p>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Firms can apply for only one agricultural zone. No firm may apply for more than one zone.</p>\n\n<p>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Firms already engaged by OGSTEP to deliver VCDF services are not allowed to apply for the new VCDF contract.</p>\n\n<p>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Contract award will be made on zonal bases.</p>\n\n<p>4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; Flouting the eligibility clauses are grounds for disqualification.</p>\n\n<p>&nbsp;</p>\n\n<ol>\n\t<li><strong>Consultancy to carry out feasibility studies including ESIA on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km feeder road - OG/CS/AGR/03/2021</strong></li>\n</ol>\n\n<p>The consulting service to carry out feasibility studies including ESIA on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km feeder road will be addressing a distinct set of constraints undermining on-farm productivity growth and overall performance of the agricultural sector.&nbsp; Increased access to small-scale irrigation schemes is expected to increase productivity, quality and reduce variability of agricultural output.</p>\n\n<p>The objectives of this assignment are as follows:</p>\n\n<ul>\n\t<li>Prepare feasibility studies report for the planning, design and construction of 1000Ha of small-scale irrigation schemes in the identified project areas in Ogun State</li>\n\t<li>Prepare feasibility studies report for the planning, design and construction of 40km feeder roads in identified project areas in Ogun State.</li>\n\t<li>And prepare Environmental Social and Impact Assessment on construction of 1,000 ha of small-scale irrigation land and rehabilitation of 40km.</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/33ha3Lw</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>An Engineering Firm with at least 7years of demonstrable experience in carrying out feasibility studies and executive projects in irrigation development and feeder roads.</p>\n\n<p>Others are:</p>\n\n<ul>\n\t<li>The firm is expected to have a team of experienced specialists and engineers with minimum of first degree in the fields indicated in the table.</li>\n\t<li>The team leader shall have a minimum seven years&rsquo; experience in irrigation development and road design and construction.</li>\n\t<li>The engineers must be certified with relevant professional bodies &ndash; preferably COREN. It is expected that the consultant should have knowledge of local environment and experience</li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p>&nbsp;</p>\n\n<p><strong>INDIVIDUAL SELECTION (Submit CV and Letter of Expression of Interest)</strong></p>\n\n<p>7.&nbsp; <strong>Consultancy to conduct NOS Review for 10 trades plus Entrepreneurship, Leadership and Literacy skills - OG/INDV/SDS/05/2021 </strong></p>\n\n<p>The consulting service to conduct NOS Review for 10 trades plus Entrepreneurship, Leadership and Literacy skills is to:</p>\n\n<p>I.&nbsp;&nbsp; Review the following National Occupational Standards (NOS) for 10 trades in line with industry needs and the peculiarities of Ogun State</p>\n\n<p>II.&nbsp;&nbsp; Review and Develop relevant NOS training and assessment guidelines for the enlisted trades</p>\n\n<p>III.&nbsp; Review and Develop Functional literacy, leadership and entrepreneurial training materials for the non-formal and informal sector.</p>\n\n<p>&nbsp;</p>\n\n<p>The detailed Terms of Reference (TOR) for the assignment can be found at the following link: https://bit.ly/3pNnBWN</p>\n\n<p>&nbsp;</p>\n\n<p>The shortlisting criteria are:</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in designing and developing curriculum in Technical and Vocational Education for National Board for Technical Education</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in developing training and assessment guide based upon the National Occupational Standards</p>\n\n<p>&bull;&nbsp;&nbsp; Good knowledge of the Nigerian Skills Qualification Framework</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in domesticating TVET curriculum</p>\n\n<p>&bull;&nbsp;&nbsp; Experience in developing National Occupation Standards</p>\n\n<p>&nbsp;</p>\n\n<p>The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank&rsquo;s <em>Guidelines: Selection and Employment of Consultants [under IBRD Loans and IDA Credits &amp; Grants] by World Bank Borrowers 2011 edition and</em> revised edition July 2014 (&ldquo;Consultant Guidelines&rdquo;), setting forth the World Bank&rsquo;s policy on conflict of interest.</p>\n\n<p>&nbsp;</p>\n\n<p>Consultants may associate with other firms to enhance their qualifications, but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.</p>\n\n<p>&nbsp;</p>\n\n<p>A Consultant will be selected in accordance with the Consultant Qualification based Selection method set out in the Procurement Regulations.</p>\n\n<p>&nbsp;</p>\n\n<p>Further information can be obtained at the address below during office hours <em>i.e., 9:00am to 4:00pm</em>.</p>\n\n<p>&nbsp;</p>\n\n<p>All Expressions of Interests must be delivered in a written form to the address below (in person, or by mail or by e-mail) on or before Tuesday, January 04 2022 that is, 3 weeks from the date of this publication.</p>\n\n<p>&nbsp;</p>\n\n<p>The Acting Project Coordinator,</p>\n\n<p>Project Implementation Unit (PIU)</p>\n\n<p>Ogun State Economic Transformation Project (OGSTEP),</p>\n\n<p>c/o Permanent Secretary&rsquo;s Office,</p>\n\n<p>Ogun State Ministry of Budget &amp; Planning</p>\n\n<p>State Secretariat, Oke Mosan,</p>\n\n<p>Abeokuta, Ogun State, Nigeria.</p>\n\n<p>&nbsp;</p>\n\n<p>E-mail: ogstepprocurement@gmail.com&nbsp;</p>"}]}