Avis de selection initiale N°001/ASI/MINT/ PCDN/UGP/2026/
\n\ndu 07 Avril 2026 relatif à la conception, le développement et la mise en place d’un système d’information national de données sur les accidents de la route (SINDAR) au Cameroun, incluant une infrastructure serveur central cloud hybride à haute disponibilité
\n\nUn ensemble complet du dossier de Sélection Initiale en français peut être obtenu par les Candidats intéressés à l’adresse ci-dessous sur présentation de l’original de la quittance de versement de la somme non remboursable de trois cents (300) mille Francs CFA représentant les frais d’acquisition du dossier sur le compte n°335 988 ouvert auprès des 12 agences BICEC ci-après au nom de « Compte Spécial CAS ARMP ». Le dossier sera envoyé par courrier aux entreprises dont le siège social est basé hors du Cameroun.
\n\n5.Les candidatures de Sélection Initiale doivent être soumises en quatre (04) exemplaires dont un (01) original et trois (03) copies marquées comme tels, et accompagnées de la version scannée de l’original de la candidature déposée (signée et cachetée) sur clé USB, dans des enveloppes clairement marquées à l’adresse ci-dessous au plus tard à 14 heures, heure locale le 06 mai 2026.
\n\nLes candidatures peuvent également être soumises par voie électronique sur le site COLEPS à l’adresse www.marchespublics.cm. Une copie de sauvegarde de l’offre enregistrée sur clé USB devra être transmise sous plis scellé avec l’indication claire et lisible « COPIE DE SAUVEGARDE » dans les délais impartis.
\n\nLes demandes tardives seront rejetées.
\n\nLes enveloppes fermées devront comprendre la mention suivante :
\n\n« AVIS DE SELECTION INITIALE N°001/ASI/MINT/PCDN/UGP/2026 DU 07 AVRIL 2026 RELATIFÀ LA CONCEPTION, LE DÉVELOPPEMENT ET LA MISE EN PLACE D’UN SYSTÈME D’INFORMATION NATIONAL DE DONNÉES SUR LES ACCIDENTS DE LA ROUTE (SINDAR) AU CAMEROUN, INCLUANT UNE INFRASTRUCTURE SERVEUR CENTRAL CLOUD HYBRIDE À HAUTE DISPONIBILITÉ »
\n\n« A N’OUVRIR QU’EN SEANCE DE DEPOUILLEMENT ».
\n\nL’adresse à laquelle il est fait référence ci-dessus est :
\n\nUnité de Gestion du PCDN
\n\nBastos, derrière l’Hôtel le Diplomate, Rue 1.904
\n\nEmail : claudentone@yahoo.fr avec copie à mnnjeck@gmail.com et cteignegou@yahoo.fr.
"},{"id":"OP00432358","notice_type":"Request for Expression of Interest","noticedate":"12-Mar-2026","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2026-03-27T00:00:00Z","submission_deadline_time":"17:00","project_ctry_name":"Liberia","project_id":"P171997","project_name":"Liberia Investment, Finance and Trade Project","bid_reference_no":"LR-MOCI-538872-CS-QCBS","bid_description":"Firm to Automate the Environmental and Social Impact Assessment (ESIA) Process of the Environmental Protection Agency of Liberia.","procurement_group":"CS","procurement_method_code":"QCBS","procurement_method_name":"Quality And Cost-Based Selection","contact_address":"Ministerial Complex\nCongo Town\nTubman Blvd, Monrovia,","contact_ctry_name":"Liberia","contact_email":"edwingbaie1978@gmail.com","contact_name":"Edwin J. Gbaie, Sr.","contact_organization":"Ministry of Commerce and Industry","contact_phone_no":"0886462576","submission_date":"2026-03-12T00:00:00Z","notice_text":" REPUBLIC OF LIBERIA
\n MINISTRY OF COMMERCE & INDUSTRY (MoCI)
\n Liberia Investment, Finance & Trade Project (LIFT-P)
\n INSURANCE BUILDING, 5TH STREET-SINKOR, OPPOSITE CONEX GAS STATIO
\n MONROVIA, LIBERIA
\n P.O. Box 9041, 1000 Monrovia, 10 Liberia
\n Email: info-lift@moci.gov.lr /www.moci.gov.lr
REQUEST FOR EXPRESSION OF INTEREST (REOI)
\n(CONSULTING SERVICES – FIRM SELECTION)
Liberia Investment, Finance and Trade Project (LIFT-P)
\nProject ID: P171997
\nCredit Number 7037-LR
\nGrant Number D9690-LR
March 13, 2026
\n\nFirm to Automate the Environmental and Social Impact Assessment (ESIA) Process of the Environmental Protection Agency of Liberia, LR-MOCI-538872-CS-QCBS
\n\nThe Government of Liberia, through the Ministry of Commerce and Industry (MoCI) is implementing the Liberia Investment, Finance and Trade (LIFT) Project (P171997) with financing from the International Development Association (IDA) of the World Bank Group ($40 million). This project was developed to support the government’s strategic objectives to promote private sector development. Accordingly, the project development objective is to improve the investment climate, expand sustainable access to finance, and increase the efficiency of trade in Liberia. Achieving this objective requires support for improving SME’s capabilities for accessing finance and new market opportunities, to contribute to economic growth, competitiveness, and job creation. The project implementation is being coordinated by the Project Implementation Unit, under a Project Steering Committee chaired by the Minister of Commerce and Industry of the Republic of Liberia, and co-chaired by the Governor of the Central Bank of Liberia (CBL).
\n\nKey Objectives of the Assignment
\n\nThe objective of this consultancy is to design, develop, and deploy a secured, integrated, scalable, and user-friendly digital ESIA platform within six months. This platform is intended to enable the EPA to manage all stages of its ESIA permitting and other internal licensing processes, from licensing application and document submissions to evaluation, approval, and license issuance. The platform design shall aid monitoring and compliance tracking, ensuring alignment with legal obligations and user accessibility. The platform shall enable SMEs and the general investment community to register and manage profiles, seamlessly obtain ESIA documents and information, connect with the EPA, and promote transparency, effectiveness, and data security.
\n\nScope of the Assignment
\n\nThe firm will be responsible for developing a centralized, user-friendly platform as described in the objective above. To ensure responsiveness to user needs and alignment with project objectives, the firm will apply an agile development approach, incorporating iterative testing and stakeholder feedback at every stage of the development cycle.
\n\nThe scope of the consultancy includes:
\n\nThe detailed Terms of Reference (TOR) for the assignment can found at the link below: hppt //: www.moci.gov.lr / www.emansion.gov.lr
\n\nThe Ministry of Commerce and Industry now invites eligible Consulting Firms (“Consultants”) to indicate their interest in providing the Services. Interested Individual Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are listed as per the Terms of Reference provided below. The Consultant should have minimum qualifications and experience as follows:
\n\nThe Ministry of Commerce and Industry now invites eligible Consulting Firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are listed as per the Terms of Reference provided below.
\n\nThe Consulting Firm should have minimum qualifications and experience as follows:
\n\nKey Experts will not be evaluated at the shortlisting stage.
\n\nThe attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers dated July 2016, Revised November 2017, August 2018, November 2020, September 2023, February 2025 and September 2025 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.
\n\nThe Consultant will be selected in accordance with the Quality and Cost Based Selection (QCBS) method set out in the Procurement Regulations for IPF Borrowers (July 2016 as Revised in November 2017, August 2018, November 2020, September 2023, February 2025 and September 2025).
\n\nFurther information can be obtained at the address below during office hours, i.e., 0900 to 1600 hours GMT, Monday to Friday.
\n\nExpressions of interest must be delivered in a written form to the address below (only by email) on or before Friday March 27, 2026, with subject: “ Firm to Automate the Environmental and Social Impact Assessment (ESIA) Process of the Environmental Protection Agency of Liberia, LR-MOCI-538872-CS-QCBS”.
\n\nLiberia Investment, Finance and Trade Project (LIFT-P)
\nAttn: Julius Y. Saye Keh-nel
\nActing Project Coordinator
\nInsurance Building, 5th Street, Sinkor
\nMonrovia, Liberia
\nTel: +231 88 682 2025 /776 654 713
\nEmail: jsayekehnel-lift@moci.gov.lr
\nCc: /vanyanbah.julius@yahoo.com /fahnco76@yahoo.com
Terms of Reference
\n\nHiring of a Firm to Automate the Environmental and Social Impact Assessment (ESIA) Process of the Environmental Protection Agency of Liberia
\n\n| \n\t\t\t Post Title: \n\t\t\t | \n\t\t\t\n\t\t\t Consultancy to Automate the Environmental and Social Impact Assessment (ESIA) Process of the Environmental Protection Agency of Liberia \n\t\t\t | \n\t\t
| \n\t\t\t Location of Post: \n\t\t\t | \n\t\t\t\n\t\t\t Headquarters of the Environmental Protection Agency, Sekou Touré Avenue, Monrovia, Liberia \n\t\t\t | \n\t\t
| \n\t\t\t Contract Duration: \n\t\t\t | \n\t\t\t\n\t\t\t 6 months \n\t\t\t | \n\t\t
| \n\t\t\t Reporting Line: \n\t\t\t | \n\t\t\t\n\t\t\t Executive Director of the EPA \n\t\t\t | \n\t\t
| \n\t\t\t Recruitment Type: \n\t\t\t | \n\t\t\t\n\t\t\t Open International \n\t\t\t | \n\t\t
| \n\t\t\t Type of Contract \n\t\t\t | \n\t\t\t\n\t\t\t Firm Selection \n\t\t\t | \n\t\t
Background and General Description
\n\nThe Government of Liberia, through the Ministry of Commerce and Industry (MoCI) is implementing the Liberia Investment, Finance and Trade (LIFT) Project (P171997) with financing from the International Development Association (IDA) of the World Bank Group ($40 million). This project was developed to support the government’s strategic objectives to promote private sector development. Accordingly, the project development objective is to improve the investment climate, expand sustainable access to finance, and increase the efficiency of trade in Liberia. Achieving this objective requires support for improving SME’s capabilities for accessing finance and new market opportunities, to contribute to economic growth, competitiveness, and job creation. The project implementation is being coordinated by the Project Implementation Unit, under a Project Steering Committee chaired by the Minister of Commerce and Industry of the Republic of Liberia, and co-chaired by the Governor of the Central Bank of Liberia (CBL).
\n\nComponent one of this project supports improvements in Liberia’s business environment by strengthening critical Government to Business (G2B) services covering international trade, business licensing, and private investment. This component builds on and complements the extensive advisory work that has been carried out in recent years by IFC and others, and which will continue through the initial implementation stages of the project.
\n\nAccordingly, Sub-component 1.1 seeks to provide Technical Assistance to selected government Ministries, Agencies, and Commissions (MACs), including the EPA, to enable Liberia to attract and retain large private sector investments and ensure its impact. Resources are focused on technical assistance needed to prepare large investments and institutional or regulatory support that will be geared towards consolidating and reinforcing what is today a weak and fragmented institutional setup in support of private sector investment.
\n\nThrough the Project, the EPA is implementing transformative and innovative initiatives to fulfill its mandate and respond to the growing demands of the public. One of the critical reform areas is the modernization of the Environmental and Social Impact Assessment (ESIA) licensing regime, particularly to improve access and service delivery to all sectors. A recent consultancy report commissioned under the project assessed the ESIA licensing framework of the EPA and identified major procedural bottlenecks, a lack of digital infrastructure, and limited SME access to permitting services. Among the key recommendations was the need to automate and digitalize the ESIA licensing system to reduce delays, increase accountability, and improve service delivery.
\n\nIn line with this recommendation, and in accordance with the project’s PDOs and the EPA’s strategic plan, the EPA aims to recruit a qualified consulting firm or consortium through the LIFT project to develop the digital infrastructure for the ESIA process automation in Liberia.
\n\nObjective of the Assignment
\n\nThe objective of this consultancy is to design, develop, and deploy a secured, integrated, scalable, and user-friendly digital ESIA platform within six months. This platform is intended to enable the EPA to manage all stages of its ESIA permitting and other internal licensing processes, from licensing application and document submissions to evaluation, approval, and license issuance. The platform design shall aid monitoring and compliance tracking, ensuring alignment with legal obligations and user accessibility. The platform shall enable SMEs and the general investment community to register and manage profiles, seamlessly obtain ESIA documents and information, connect with the EPA, and promote transparency, effectiveness, and data security.
\n\nScope of the consultancy
\n\nThe firm will be responsible for developing a centralized, user-friendly platform as described in the objective above. To ensure responsiveness to user needs and alignment with project objectives, the firm will apply an agile development approach, incorporating iterative testing and stakeholder feedback at every stage of the development cycle.
\n\nThe scope of the consultancy includes:
\n\nFunctional Requirement
\n\nBelow are some of the recommended functional requirements for the platform, but are not limited to and would be updated with additional functionality or features based on the firm’s research and stakeholder consultation.
\n\nThe features may be updated based on the firm’s research and stakeholder consultation.
\n\nConsultants Account
\n\nThe features may be updated based on the consultant’s research and stakeholder consultation.
\n\nProponents Account
\n\nThe features may be updated based on the consultant’s research and stakeholder consultation.
\n\nProduct Environment and Hosting
\n\nThe firm will provide a list of the best tools, language(s), frameworks, technologies, and configurations to develop, test, and deploy the platform. The hosting, domain name, and SSL certification will be provided. The firm shall be responsible for configuring and deploying a testing environment at the commencement of the consultancy, as well as a production environment, before the launch date.
\n\nDeliverables and Timetable
\n\nThe firm will be responsible for submitting the following deliverables:
\n\n| \n\t\t\t Task \n\t\t\t | \n\t\t\t\n\t\t\t Deliverables \n\t\t\t | \n\t\t\t\n\t\t\t Time(duration) \n\t\t\t | \n\t\t\t\n\t\t\t Payment \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Inception report highlighting the firm understanding of the consultancy along with updated action plan that outlines the main deliverables, methodologies, activities, timetable, workflow and proposed system detail and development lifecycle (SDLC). \n\t\t\t | \n\t\t\t\n\t\t\t Week 2 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Report of need assessment and stakeholder consultation conducted to understand tools requirements, database design, define data collection and entry elements, define data protection elements, test and validate the tool, and propose key factors and framework for to monitoring and evaluation of the tool. \n\t\t\t | \n\t\t\t\n\t\t\t Week 6 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Installed prerequisite hardware and software, which includes servers, storage systems, backup and recovery systems, and firewall systems, to secure the system and its environment based on specifications agreed upon. \n\t\t\t | \n\t\t\t\n\t\t\t Week 10 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Developed a fully functional online platform based on international best practices and meets the requirements and expectations of both the EPA, end users and the stakeholders. Also, launch the online tool, and define mechanisms to monitor and evaluate its usage. Ensure all testing (unit, integration, system, User Acceptance, etc) are fully performed and Quality Assurance, focused on preventing defects, are in place prior to official launch of the system to the public. \n\t\t\t | \n\t\t\t\n\t\t\t Week 14 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t End-user documentation detailing the functionality and features available. Also provide training, showcasing the functionality and features of the platform to EPA Staff, proponents and consultants. \n\n\t\t\tProvide technical documentation and transfer all source code and configuration files to EPA’s IT Unit. Additionally, deliver training to IT Unit to ensure familiarity with the system infrastructure and maintenance requirements. The end- user documentation should also include a detailed QA documentation including test plans, test cases, and test scripts for Unit, Integration, and System Testing, maintaining environment, running tests, logging and tracking defects and their resolution, and retesting fixes. \n\t\t\t | \n\t\t\t\n\t\t\t Week 15 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t Six months of maintenance to address any issues or bugs following the platform’s launch; no new feature development is required during this period. Post support will include hypercare and stabilization with focus on intensive, high-touch support, rapid response to all queries and issues, and standard support mode focusing on resolving logged tickets, minor enhancements, and knowledge transfer. \n\t\t\t | \n\t\t\t\n\t\t\t Week 22 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
Approach and Implementation Arrangements
\n\nThe assignment will be executed by the selected firm, which will coordinate all the activities relating to the deliverables of the contract. The Project Implementation Unit, as the implementing body for the Liberia Investment, Finance and Trade Project, will play a key coordinating and leadership role in ensuring that the contractor delivers on the contract in a timely manner. The assignment will be delivered through an inclusive stakeholders’ participation and stakeholder-driven approach. The contractor will work closely with the PIU and the EPA.
\n\nQualification and Experience
\n\nThe consultancy firm bidding for the service must possess the following experience and competencies:
\n\n| \n\t\t\t S/N \n\t\t\t | \n\t\t\t\n\t\t\t Personnel \n\t\t\t | \n\t\t\t\n\t\t\t # \n\t\t\t | \n\t\t\t\n\t\t\t Qualification \n\t\t\t | \n\t\t
| \n\t\t\t 1. \n\t\t\t | \n\t\t\t\n\t\t\t System Engineer (Team Lead) \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t
| \n\t\t\t 2. \n\t\t\t | \n\t\t\t\n\t\t\t Environmental and Social Specialist \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t
| \n\t\t\t 3. \n\t\t\t | \n\t\t\t\n\t\t\t Quality Assurance Engineer/ Solution Architect \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t
| \n\t\t\t 4. \n\t\t\t | \n\t\t\t\n\t\t\t Support Staff \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t
Attach CVs of all proposed personnel, together with relevant certificates for all positions, is mandatory.
\n\nDuration of Consultancy
\n\nThe consultancy duration is 6 months.
\n\nReporting Arrangements
\n\nThe successful firm will sign a contract with the Government of Liberia through the Project Implementation Unit at the Ministry of Commerce and Industry. The firm shall be supervised by the EPA’s ESIA and ICT Unit. The Administrative focal point for this consultancy is the LIFT project’s Acting Coordinator. The EPA will lead the technical supervision of this project, while the LIFT project PIU will oversee the project management aspect.
\n\n\n\n
\n\n
\n\n
\n\n
"},{"id":"OP00405217","notice_type":"Request for Expression of Interest","noticedate":"30-Oct-2025","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2025-11-12T00:00:00Z","submission_deadline_time":"12:00","project_ctry_name":"West Bank and Gaza","project_id":"P174355","project_name":"Digital West Bank & Gaza Project","bid_reference_no":"GZ-MTIT-513737-CS-QCBS","bid_description":"Cybersecurity Risk Assessment","procurement_group":"CS","procurement_method_code":"QCBS","procurement_method_name":"Quality And Cost-Based Selection","contact_address":"Ramallah, West Bank","contact_ctry_name":"West Bank and Gaza","contact_email":"ohoud.jarrar@mtde.gov.ps","contact_name":"Ohoud Jarrar","contact_organization":"Ministry of Telecommunication and Information Technology","contact_phone_no":"+970562660106","submission_date":"2025-10-30T00:00:00Z","notice_text":"
REQUEST FOR EXPRESSIONS OF INTEREST
\n\n(CONSULTING SERVICES - FIRMS SELECTION)
\n\nPalestine
\n\nDigital West Bank & Gaza Project (P174355)
\n\nGrant number: (TF0B5236)
\n\nAssignment Title: Top of Form
\n\nCybersecurity Risk Assessment Bottom of Form
\n\n\n\n
Reference No.: GZ-MTIT-513737-CS-QCBS
\n\nThe Palestinian Liberation Organization has received a grant from the International Development Association (IDA) for USD 20 million for the benefit of the Palestinian Authority (PA) to finance the Digital West Bank & Gaza Project (the Project). The Project will seek to produce concrete and tangible results for the Palestinians by enhancing access to high-speed broadband services and increasing access to selected e-services for citizens and businesses. The Project will focus on key points to unleash digital transformation in the Palestinian territories, addressing some of the bilateral challenges that prevent digital transformation from achieving its full potential. It will strengthen the Palestinian territories' digital resilience and the PA's ability to respond to shocks such as COVID-19.
\n\nCybersecurity in Palestine operates within a complex and evolving landscape, marked by a growing digital presence alongside the challenges inherent in a developing governance structure and ongoing political complexities. Recognizing the increasing reliance on digital infrastructure and the corresponding rise in cyber threats, the Palestinian cabinet, in November 2022, made a significant decision regarding the establishment of a dedicated Cybersecurity Authority. This decision also assigned a government team the responsibility for leading its establishment. Accordingly, the draft of Cybersecurity Law has been submitted for final endorsement.
\n\nPalestine has taken steps to address cybercrime, notably through Law by Decree No. 10 of 2018 on Cybercrime, which superseded an earlier Law by Decree No. 16 of 2017. This law aims to criminalize various cyber offenses, including unauthorized access, data manipulation, obstruction of electronic services, and the production/dissemination of malware. It also established a specialized Cybercrime Unit within police agencies. A revised version for the cybercrime law is in process.
\n\nIn steps towards more harmonized legislation that aligns with international standards and best practices, The MTDE has been working on e-transactions and Data Protection Laws.
\n\nThe Law by Decree No.17 of 2024 on e-Transaction law included the adoption of electronic signatures, electronic seals, time stamps, electronic delivery services, and electronic authentication certificates. In addition, it regulates the licensing of electronic trust service providers, setting clear standards to ensure their adherence to the highest levels of security, with the aim of regulating and developing the legal infrastructure for trust services and implementing transactions.
\n\nMeanwhile, the MTDE is putting efforts towards finalizing Data Protection Law to create a legal framework that balances individuals' rights to data protection with allowing the processing and retention of data and information within cyberspace and the spread of data concepts and artificial intelligence.
\n\nThis consulting service aims at two main activities:
\n\nActivity 1: conduct a thorough cybersecurity maturity assessment targeting five agencies of the Government of Palestine, namely, Ministry of Interior (MoI), Ministry of Foreign Affairs (MoFA), Ministry of Telecommunications and Digital Economy (MTDE), Ministry of Health (MoH), and Ministry of Justice, which will jointly be referred to as “the MDAs”. The objective of the assessment is to review the cybersecurity posture of the MDAs and provide actionable recommendations to strengthen their overall cybersecurity maturity and enable them to proficiently manage cybersecurity risks.
\n\nActivity 2: support the MTDE to design, establish, and operationalize a GovSOC function that will perform services such as monitoring and situational awareness, vulnerability management, event and incident management among others. This activity will have multiple components, including the drafting of policies, procedures, standards, and guidelines. It will also propose a structure for the GovSOC that is technically, financially, and operationally sustainable, responding to the scale of possible Government operations; support the Government in standing up and operationalizing that structure; provide trainings for the GovSOC personnel; and assist the GovSOC to establish relationships with other international/regional CSIRTs and SOCs, including acquiring FIRST membership.
\n\nThe Terms of Reference (TOR) for the assignment can be found at the following link
\n\nhttps://bit.ly/CYMTDE
\n\nThe Ministry of Telecom and Digital Economy (MTDE) now invite eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.
\n\nThe shortlisting criteria of the firm is: core business and years in business; relevant experience with references; and technical and managerial capability of the firm. Key Experts will not be evaluated at the shortlisting stage.
\n\nThe attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” dated November 2020 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.
\n\nConsultants may associate with other firms to enhance their qualifications but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.
\n\nA Consultant will be selected in accordance with the Quality and Cost Based Selection (QCBS) procurement method set out in the Procurement Regulations.
\n\nFurther information can be obtained at the address below during office hours: Sunday – Thursday (09:00 AM – 01:00 PM) (Local Time GMT +2)
\n\nAhmad Khatib - Procurement Specialist
\n\ne-mail: akhatib@mtde.gov.ps
\n\n\n\n
Expressions of interest must be delivered in a written form to the address below (in person, or by e-mail) by November 12th, 2025, 12:00PM Local time
\n\n\n\n
\n\n
Dr. Abdulrazak Natsheh
\n\nMinister of Telecommunications and Digital Economy
"},{"id":"OP00376045","notice_type":"Request for Expression of Interest","noticedate":"29-Aug-2025","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2025-09-29T00:00:00Z","submission_deadline_time":"18:00","project_ctry_name":"Brazil","project_id":"P168634","project_name":"Parana Public Sector Modernization and Innovation for Service Delivery Operation","bid_reference_no":"BR-SPPE-340218-CS-QCBS","bid_description":"Plano de Dimensionamento da Força de Trabalho - Contratação de consultoria para elaboração de dimensionamento da força de trabalho da administração direta e autárquica do estado do Paraná.","procurement_group":"CS","procurement_method_code":"QCBS","procurement_method_name":"Quality And Cost-Based Selection","contact_address":"Rua Jacy Loureiro de Campos - Centro Cívico, Curitiba - PR, 82590-300","contact_ctry_name":"Brazil","contact_email":"licita.bird@seap.pr.gov.br","contact_name":"Wellington Dias de Paula","contact_organization":"Secretaria de Estado da Administração e da Previdência / State Secretariat for Administration and Social Security (SEAP)","contact_phone_no":"(41) 3313-6362","contact_web_url":"www.administracao.pr.gov.br","submission_date":"2025-08-29T00:00:00Z","notice_text":"NOTICE OF REQUEST FOR EXPRESSION OF INTEREST IN SELECTION
\n\nBASED ON QUALITY AND COST – SMI 003/2025
\n\n\n\n
SELECTION OF CONSULTANCY IN PROJECT FINANCED BY THE IBRD TO PREPARE A WORKFORCE SIZING PLAN FOR THE DIRECT ADMINISTRATION AND AUTONOMOUS AGENCIES OF THE STATE OF PARANÁ
\n\n\n\n
Brazil
\n\nInnovation and Modernization Project for Public Management in Paraná - EFFICIENT PARANÁ PROJECT
\n\nLoan Agreement: N°. 9378-BR[1] - BIRD
\n\nContract Object: Preparation and implementation of a Sizing methodology, based on pre-existing models and/or models developed for this purpose, and a Workforce Adequacy Plan (replacement, expansion and optimization) for agencies and entities of the Direct Administration and Autonomous Agencies of the State of Paraná, aiming at providing subsidies for the entry policy for the short, medium and long term, based on the identification of a sufficient and adequate number of employees so that the agencies can deliver the public services they are responsible quickly and efficiently, and also an information technology system that includes the means for their continuous management and monitoring.
\n\n\n\n
Reference N°.: BR-SPPE-340218-CS-QCBS
\n\n\n\n
1. The State of Paraná received a loan from the International Bank for Reconstruction and Development (IBRD) under the Paraná Public Management Innovation and Modernization Program – Efficient Paraná for the Development of Paraná. The program was structured to respond the challenges faced by the State of Paraná in providing health and other priority public services, in addition to supporting the implementation of the economic recovery plan in response to the short, medium, and long term impacts of the COVID-19 pandemic. The project's main overall objective is to mitigate the impacts of COVID-19 on health and improve the efficiency and effectiveness of health service delivery, environmental management, and public administration through management reforms and the use of information technology.
\n\n2. This request for Expression of Interest is in accordance with the General Procurement Notice for this Project, published on Development Business online (UNDB online), on: 19/02/2024.
\n\n3. Thus, the State of Paraná, through the State Secretariat for Planning - SEPL and the Department of Human Resources and Social Security - DRH of the State Secretariat for Administration and Social Security - SEAP, inform that they will prepare a Short List of institutions for selection of Consulting in the Preparation of the Workforce Sizing Plan, in accordance with the Acquisition Regulation for Borrowers of Investment Project Financing Operations in the acquisition operations of Goods, Works, Technical Services and Consulting Services, resulting from an Agreement in the form of Investment Project Financing - IPF for AT, Fourth Edition, November 2020.
\nThe State Secretariat of Administration and Social Security invites eligible consulting institutions to express their interest in providing the Services. Interested consulting firms must provide information demonstrating their required qualifications and relevant experience to perform the Services. The Short List criteria are as follows: core business, number of years in the business, and relevant experiences. Lead Specialists will not be evaluated at the Short list stage.
4. The consulting services covered by the Terms of Reference (TDR) cover the diagnosis, sizing, and planning of the State of Paraná's workforce within 11 (eleven) agencies and entities, including the collection of information and standards, interviews, diagnostics, and flows and tools available within the agencies involved. The services include the development of an Information System for managing workforce planning.
\n\n5. The consulting services to be contracted aim to develop and implement a methodology for sizing and adequacy plan of the workforce (replacement, expansion and optimization) of the Direct Administration and Autonomous Agencies of the State of Paraná, indicating the priority sectors and their respective costs, as well as suggestions for improving management that allow for more efficient use of resources related to personnel expenses in accordance with the structures contained in Annexes I and II of the Terms of Reference, which provide subsidies for the recruitment policy for the short, medium and long term, based on the identification of a sufficient and adequate number of employees so that the agencies can deliver their respective public services quickly and efficiently, and also the formulation and implementation of an information technology system that includes the means for continuous management and monitoring through system development and integration of software tools.
\n\n6. The full implementation of this project is expected to last 21 (twenty-one) months.
\n\n7. The details of the Terms of Reference (TDR) for these Services are attached to this Notice of Request for Expression of Interest and available on the website: https://www.administracao.pr.gov.br/Compras.
\n\n8. Eligible institutions interested in providing these services must express their interest by submitting information demonstrating the experience and expertise required to perform the requested services. To this end, they must submit:
\na. Characterization of the company/institution containing all data according to model “A”.
\nb. List of completed and completed work similar to the subject matter of the TDR, with proof of services provided. Submit a completed table according to model "B."
\nc. Declaration of intent to form a consortium, if appropriate. In this case, identify the institution with which you intend to establish the consortium relationship, according to model "C." The required information must include the identification of each potential consortium member, as well as their respective legal representatives. Formalization of the consortium is required only upon signing the contract, whereby the members will be equally responsible.
\nd. Documentation grouped and numbered in a unique, continuous and sequential way.
\ne. The pages corresponding to the documentation supporting the information included in the tables (models A, B and C) must be numbered in sequence.
\nf. Other information or documents that the company/institution considers relevant to demonstrate its experience in services related to the subject of the TDR;
\ng. Documentation that is not presented in accordance with models “A”, “B” and “C” and as follows will be disregarded:
\n• Tables must be submitted in PDF format and in editable format (Excel);
\n• If necessary, add rows to the table;
\n• Documents not indicated in the table will not be considered.
9. This Request for Expression of Interest, as well as the expression itself, does not imply any commitment to hiring.
\n\n10. Institutions will be selected according to the evaluation criteria for the composition of the “Short List”, according to their proven experience.
\n\n11. World Bank standards require consultants to provide professional, objective, and impartial advice, always prioritizing the client's interests without considering the possibility of future work. When offering consultancy, they must avoid conflicts with other services or their own corporate interests. Consultants may not be hired to perform any task that conflicts with their current or previously undertaken obligations to other clients, nor may it place them in a position that prevents them from performing the service in a manner that best serves the borrower's interests.
\n\n12. The selection and hiring of the consultancy will follow the provisions of the Acquisition Regulation for Borrowers of Investment Project Financing Operations in the acquisition of Goods, Works, Technical Services and Consulting Services, resulting from an Agreement in the form of Investment Project Financing - IPF for AT, Fourth Edition, November 2020.
\n\nAvailable at:
\nPortuguese -
\nhttps://www.planejamento.pr.gov.br/sites/default/arquivos_restritos/files/documento/2022-12/Regulamento_de_Aquisi%C3%A7%C3%B5es_2020_PORT_reduced.pdf
English -
\nhttps://thedocs.worldbank.org/en/doc/1783315330658711950290022020/original/ProcurementRegulations.pdf
13. Consulting firms may associate with other institutions to enhance their qualifications; however, they must clearly indicate whether the association will be a joint venture (consortium) or subcontracting. In the case of a joint venture (consortium), all members must be jointly and severally liable for the entire contract if the joint venture (consortium) is selected.
\n\n14. Without limiting the general nature of the above, consultants will not be hired in the situations described in the clauses dealing with conflicts of interest in the Procurement Regulation.
\nIt is the Bank's policy to require all borrowers, contractors and their agents, as well as all employees linked to them, to maintain the highest ethical standards during the selection and execution of contracts financed by the Bank under item 3.33 of the Procurement Regulations for Borrowers of Investment Project Financing Operations in the acquisition of Goods, Works, Technical Services and Consulting Services, arising from an Agreement in the form of Investment Project Financing - IPF for AT, Fourth Edition, November 2020.
15. Further information can be obtained by calling: (41) 3313-6221 and email: licita.bird@seap.pr.gov.br.
\n\n16. Expressions of interest will be received necessarily electronically, from August 29, 2025 to September 29, 2025 at the address: licita.bird@seap.pr.gov.br, Access links to virtual servers and digital format, in .pdf format, and must be accompanied by tables and supporting documents, as per Models A, B and C.
\n\n16.1. The tables relating to Models A, B and C will be received necessarily electronically, at the address: licita.bird@seap.pr.gov.br, Access links to virtual servers and digital format, in PDF and 1 (one) editable copy in Excel.
\n\n17. Expressions of interest will be received until 5:00 p.m. (five o'clock in the afternoon) on the last day of the deadline established as per the official publication of the bidding process.
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\nCuritiba, 29 of august of 2025.
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[1] Source: https://www.planejamento.pr.gov.br/Pagina/Parana-Eficiente-Banco-Mundial
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MODEL “A” - Characterization of the company/institution
\n\n| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Company/Institution Data \n\t\t\t | \n\t\t\t\n\t\t\t Description \n\t\t\t | \n\t\t\t\n\t\t\t Page N°. \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Interested Institution \n\t\t\t | \n\t\t\t\n\t\t\t Company name \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t CNPJ \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Segment \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Date of incorporation \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Legal nature \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t Size (Number of employees) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 7 \n\t\t\t | \n\t\t\t\n\t\t\t Legal representative \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 8 \n\t\t\t | \n\t\t\t\n\t\t\t Full address \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 9 \n\t\t\t | \n\t\t\t\n\t\t\t Country \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 10 \n\t\t\t | \n\t\t\t\n\t\t\t Telephone \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 11 \n\t\t\t | \n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 12 \n\t\t\t | \n\t\t\t\n\t\t\t Website address \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 13 \n\t\t\t | \n\t\t\t\n\t\t\t Your company's main area of activity \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 14 \n\t\t\t | \n\t\t\t\n\t\t\t Consulting areas of activity: Public Management, People Management, others (specify) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 15 \n\t\t\t | \n\t\t\t\n\t\t\t What services do you offer (Recruitment and Selection, HR Consulting, Training and Development etc.) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 16 \n\t\t\t | \n\t\t\t\n\t\t\t How long has the company been operating in Human Resources Management Consulting? \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 17 \n\t\t\t | \n\t\t\t\n\t\t\t Approximate number of contracts signed in the last 12 months: \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 18 \n\t\t\t | \n\t\t\t\n\t\t\t Other information (list/include lines) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
Complete the information as above, attaching supporting documents and indicating the corresponding page. If submitting other relevant data/documents in addition to those indicated in the table, add additional lines.
\nDocuments not indicated in the table will not be considered.
\nAll documentation relating to the full versions of Models A, B and C must have unique, sequential and continuous numbering.
\nThe table must be submitted in PDF format and in editable format (Excel).
\n\n
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MODEL “B” - Main projects similar to the subject of the TDR executed and under completion in the last 36 months
\n\nProject 1: Name (fill in the table for each project).
\n\n| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t Data \n\t\t\t | \n\t\t\t\n\t\t\t Description \n\t\t\t | \n\t\t\t\n\t\t\t Page No. \n\t\t\t | \n\t\t|
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Contractor \n\t\t\t | \n\t\t\t\n\t\t\t Company name \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t CNPJ \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Segment \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Size (Number of employees) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Full address \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t Municipality \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 7 \n\t\t\t | \n\t\t\t\n\t\t\t State \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 8 \n\t\t\t | \n\t\t\t\n\t\t\t Country \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 9 \n\t\t\t | \n\t\t\t\n\t\t\t Telephone \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 10 \n\t\t\t | \n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 11 \n\t\t\t | \n\t\t\t\n\t\t\t Website address \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 12 \n\t\t\t | \n\t\t\t\n\t\t\t Sphere (Private, Municipal, State, Federal) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 13 \n\t\t\t | \n\t\t\t\n\t\t\t Legal regime (Statutory or Employment Law) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 14 \n\t\t\t | \n\t\t\t\n\t\t\t Other information (list/include lines) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 15 \n\t\t\t | \n\t\t\t\n\t\t\t Contract/supporting document \n\t\t\t | \n\t\t\t\n\t\t\t Object \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 16 \n\t\t\t | \n\t\t\t\n\t\t\t Project Area \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 17 \n\t\t\t | \n\t\t\t\n\t\t\t Workforce sizing (yes/no) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 18 \n\t\t\t | \n\t\t\t\n\t\t\t Other area (specify) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 19 \n\t\t\t | \n\t\t\t\n\t\t\t Number of servers/employees covered by the contract/project \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 20 \n\t\t\t | \n\t\t\t\n\t\t\t Products delivered \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 21 \n\t\t\t | \n\t\t\t\n\t\t\t System development (yes/no) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 22 \n\t\t\t | \n\t\t\t\n\t\t\t Contract signature date \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 23 \n\t\t\t | \n\t\t\t\n\t\t\t Start date of execution \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 24 \n\t\t\t | \n\t\t\t\n\t\t\t End date of execution \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 25 \n\t\t\t | \n\t\t\t\n\t\t\t Duration in months \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 26 \n\t\t\t | \n\t\t\t\n\t\t\t Total contract value \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 27 \n\t\t\t | \n\t\t\t\n\t\t\t Other information (list/include lines) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
Complete the information as above, attaching supporting documents and indicating the corresponding page. If submitting other relevant data/documents in addition to those indicated in the table, add additional lines.
\nDocuments not indicated in the table will not be considered.
\nPresent the data from the table above for each project.
\nAll documentation relating to the full versions of Models A, B and C must have unique, sequential and continuous numbering.
\nThe table must be submitted in PDF format and in editable format (Excel).
\n\n
\n\n
\n\n
MODEL “C” – Companies/institutions intending to form the consortium
\n\n| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t Consortium Company/Institution Data \n\t\t\t | \n\t\t\t\n\t\t\t Description \n\t\t\t | \n\t\t\t\n\t\t\t Page No. \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t MAIN/LEADER CONSORTIUM MEMBER \n\t\t\t | \n\t\t||
| \n\t\t\t Company name \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t CNPJ \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t Country \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t Declaration of intention to form a consortium \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 2 \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t CONSORTIUM MEMBER 1 \n\t\t\t | \n\t\t||
| \n\t\t\t Company name \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t CNPJ \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t Country \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t Declaration of intention to form a consortium \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 3 \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t CONSORTIUM 2 \n\t\t\t | \n\t\t||
| \n\t\t\t Company name \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t CNPJ \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t Country \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t Declaration of intention to form a consortium \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 4 \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t CONSORTIUM 3 \n\t\t\t | \n\t\t||
| \n\t\t\t Company name \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t CNPJ \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t Country \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t Declaration of intention to form a consortium \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
Present the information/data from models “A” and “B” for each company/institution intending to form the consortium.
\nInsert lines if necessary
\nDocuments not indicated in the table will not be considered.
\nThe table must be submitted in PDF format and in editable format (Excel).
\n\n
\n\n
TERMS OF REFERENCE
\n\n\n\n
\n\n
HIRING OF CONSULTANCY FOR ELABORATION THE SIZING OF THE WORKFORCE OF THE DIRECT ADMINISTRATION AND AUTONOMOUS AGENCIES OF THE STATE OF PARANÁ
\n\n\n\n
\n\n
SUMMARY
\n1. CONTEXT 4
\n2. JUSTIFICATION 4
\n3. OBJECTIVES 7
\n3.1. GENERAL OBJECTIVE 7
\n3.2. SPECIFIC OBJECTIVES 7
\n4. GENERAL GUIDELINES AND SCOPE 8
\n4.1. WORKFORCE 9
\n4.2. METHODOLOGICAL PROPOSAL TO BE DETAILED IN THE WORK PLAN SHOULD CONSIDER THE FOLLOWING ASPECTS: 9
\n5. PRODUCTS INCLUDED IN THIS TERM 10
\n5.1. PHASE 1: WORK PLAN 10
\n5.2. PHASE 2: SURVEY OF THE CURRENT SITUATION AND SIZING OF THE WORKFORCE 12
\n5.2.1. Survey of the Current Situation 12
\n5.2.2. Workforce Sizing 14
\n5.3. PHASE 3: WORKFORCE ADEQUACY PLAN (REPLACEMENT, EXPANSION AND OPTIMIZATION) FOR THE SHORT, MEDIUM AND LONG TERM AND WORKFORCE PLANNING INSTITUTIONALIZATION PLAN 17
\n5.3.1. The Adequacy and Implementation Plan for Replacement, Expansion and Optimization 17
\n5.3.1.2. Main Activities for Execution: 18
\n5.3.2. The Workforce Planning Institutionalization Plan 18
\n5.4. PHASE 4: COMMUNICATION AND TRAINING PLAN FOR MANAGERS WORKING IN THE TECHNICAL AREA AND PEOPLE MANAGEMENT. 19
\n5.5. PHASE 5: FORMULATION AND IMPLEMENTATION INFORMATION OF TECHNOLOGY SYSTEMATICS APPLIED TO WORKFORCE SIZING – DEVELOPMENT OF INFORMATION SYSTEMS. 20
\n5.5.1. Information Technology Systematics Applied to Workforce Sizing – Development of Information Systems. 21
\n5.5.1.1. System Project Plan 22
\n5.5.1.2. Business Process Modeling 22
\n5.5.1.3. Data Load Module 22
\n5.5.1.4. Sizing Module 23
\n5.5.1.5. Global Integration (final delivery) 23
\n6. PHYSICAL-FINANCIAL EXECUTION SCHEDULE OF PRODUCTS 24
\n7. FORM OF PRESENTATION AND DELIVERY OF PRODUCTS (TABLE 2) 25
\n8. AVAILABLE INPUTS 25
\n9. EXECUTIVE GROUP RESPONSIBLE FOR MONITORING AND APPROVAL OF PRODUCTS 26
\n10. KEY TEAM 26
\n11. SUPPORT TEAM 27
\nANNEX I - LIST OF AGENCIES/ENTITIES OF DIRECT ADMINISTRATION AND AUTONOMOUS AGENCIES OF THE STATE OF PARANÁ 28
\nANNEX II - NUMBER OF POSITIONS/FUNCTIONS PER CAREER CADRE 29
\nANNEX III - GUIDELINES AND REQUIREMENTS SPECIFICATION FOR SOFTWARE DEVELOPMENT 30
\n(PHASE 5 –5.5) 30
\n1. SCOPE AND LIMITS OF THE PRODUCT 30
\n1.1. GENERAL DEFINITIONS ABOUT SYSTEM PROJECT 30
\n1.2. PHYSICAL VIEW OF THE SYSTEM 31
\n1.2.1 SEAP SYSTEMS TO BE INTEGRATED 32
\n2. ACTIVITIES TO BE DEVELOPED 33
\n2.1. SYSTEM PROJECT PLAN 33
\n2.2. DESIGN AND DEVELOPMENT 34
\n2.2.1. BUSINESS PROCESS MODELING 34
\n2.2.2. SYSTEMS ANALYSIS AND DESIGN 34
\n2.2.3. SOFTWARE ANALYSIS AND DESIGN 35
\n2.3. INTEGRATION AND QUALIFICATION 35
\n2.3.1. PREPARATION OF THE SYSTEM TEST PLAN 36
\n2.3.2. TESTING PROCEDURES 36
\n2.3.3. ACCEPTANCE TESTS – APPROVAL ENVIRONMENT 36
\n2.3.4. ACCEPTANCE TESTING – PRODUCTION ENVIRONMENT 36
\n2.4. TRANSITION 37
\n2.4.1. ASSISTED OPERATION 37
\n2.4.2. DATA INTEGRATION 38
\n2.5. SOURCE CODE 38
\n2.6. DOCUMENTATION 39
\n2.7. TRANSFER OF TECHNOLOGY 39
\n2.8. APPROVAL OF THE INTEGRATED ENVIRONMENT 40
\n2.9. MAINTENANCE AND TECHNICAL SUPPORT 40
\n2.10. SYSTEM OPERATION INFRASTRUCTURE SPECIFICATION 42
\n2.11. PREPARATION OF DEVELOPMENT, APPROVAL AND PRODUCTION ENVIRONMENTS 43
\n3. PRODUCTS, EXPECTED RESULTS, FORM OF PRESENTATION AND ACCEPTANCE OF SERVICES 43
\n3.1. PRODUCTS AND BY-PRODUCTS TO BE SUPPLIED 43
\n3.2. FORM OF PRESENTATION AND ACCEPTANCE OF PRODUCTS 45
\n3.3. PLACE OF SERVICE PERFORMANCE 46
\n4. TECHNOLOGICAL PARTNER 46
\n5. CELEPAR PRODUCTION ENVIRONMENT 47
\nANNEX IV 49
\n\n
TERMS OF REFERENCE
\n\n
\nHIRING OF CONSULTANCY FOR ELABORATION THE SIZING OF THE WORKFORCE OF THE DIRECT ADMINISTRATION AND AUTONOMOUS AGENCIES OF THE STATE OF PARANÁ
1. CONTEXT
\n\nThe Direct Administration and Autonomous Agencies of the Executive Branch of the State of Paraná is structured into forty-seven agencies and, to meet its responsibilities, relies on a workforce that totals, considering all types of service provision, 125,043[1] positions/functions. This structure serves the 399 municipalities of the State in a centralized or decentralized manner and includes statutory employees (civil and military), employees under the CLT, temporary hires, positions in commission without a bond and interns.
\n\nThe State Secretariat for Administration and Social Security (SEAP) is responsible for managing the state's human resources through the Human Resources and Social Security Department (DRH/SEAP), a unit responsible for formulating, standardizing and monitoring public policies in this sector. Specifically, with regard to planning and supplying human resources, the Human Resources Recruitment and Selection Division (DSRH) is responsible for analyzing applications for admission of civil servants (civil and military) and temporary contracts through special regime contracts (CRES). These modalities correspond to 94.8% of the total available workforce.
\n\n2. JUSTIFICATION
\n\nThe current economic and social situation in Brazil requires that the public administra-tion rethink its role and seek to optimize the application of the resources at its disposal, emphasizing results and improving the services provided to the population. However, the effective execution of services depends largely on the workforce, whether for the implementation of public policies or for developing and articulating solutions to the de-mands of the State.
\nOn the other hand, managers shall ensure the maintenance of services and the achieve-ment of results while at the same time reconciling their actions with the available finan-cial, budgetary, human and material resources and complying with the expenditure limits set by the Fiscal Responsibility Law.
\nAdded to this context was the scenario outlined by the outbreak of the Coronavirus pandemic, which had a strong impact on the economy and the demand for certain ser-vices, leading to an imbalance in public finances. This combination of factors requires that the State's strategic actions converge to address it, as well as to implement immedi-ate interventions in the areas of Health and sectors with the potential to leverage the resumption of economic growth. In this line of understanding, Workforce Sizing emerg-es as a tool to drive this direction, as it will support the formulation of guidelines for people management to face these challenges.
\nGiven this scenario, it is essential and urgent to adopt a methodology to obtain subsidies with technical grounds for establishing a policy for hiring civil servants in the short, me-dium and long term, based on the identification of a sufficient and adequate number of professionals in order to enable agencies to deliver public services quickly and efficient-ly. It is also necessary to indicate the academic and professional profile aligned with each of the segments of state activity.
\nThe absence of such methodology sometimes results in the cost being prioritized over the benefit of a given recruitment of personnel, however without being able to assess the resulting loss due to the failure to achieve results in government projects and programs affected by the lack of these professionals.
\nCurrently, a well-founded methodology based on pre-established sizing parameters is not adopted. When analyzing requests for authorization to enter through a public selec-tion process, formal aspects are predominantly considered, such as: (i) the existence of vacant positions in the careers to which the personnel is intended; (ii) compatibility of the positions/functions with the indicated duties and with the corresponding position structure; (iii) the justification presented; (iv) the number of civil servants in the posi-tions/functions that are the subject of the demand. It should be noted that, in relation to this last point, the ideal is to consider, in addition to the quantity, the situation of these civil servants in terms of productivity, time until retirement, among others.
\nThe same applies to requests for temporary hires, but with some aggravating factors, since these are intended to replace an employee who is temporarily away, considering that the number of employees may be oversized, the need for replacement in some cases is questionable and may be unnecessary. It should also be considered that not every dismissal or temporary absence necessarily has to give rise to a replacement.
\nIn addition to all these factors, it is essential to recognize that the area of human re-sources management in state administration faces a dilemma between providing the de-partments with qualified employees, with compatible and attractive remuneration, and in sufficient numbers to meet the demands for public services, and the imperative need to adjust to the spending limits imposed by the Fiscal Responsibility Law.
\nIncidentally, personnel expenses have frequently reached worrying levels, which reaf-firms the need for in-depth reflection on the rational allocation of financial and human resources and their effectiveness. It is worth noting that the diversity of career cadre and the remuneration structure based on differentiated treatment for certain units limits the administration's ability to reallocate personnel between the various departments.
\nWhile the recruitment of employees, whether to maintain the provision of services or to implement new demands, requires better planning and greater agility, the loss of em-ployees is continuous and affects all departments. To better demonstrate the magnitude of the numerical reduction over the last 9.6 years, the figures recorded in September 2015 can be used again, when the total workforce was 195,529 positions/functions and the average monthly number of dismissals was 412.67.
\nThe layoffs, whose current monthly average is around 336[2] positions, the fact that 45.2%[3] of the effective employees are in the age group of 50 years or more, with service time approaching retirement, demand a planning of restructuring of the career cadre that allows the necessary transfer of technical knowledge and experience acquired over the years.
\nIn order to mitigate the losses resulting from the lack of replacement of dismissed civil servants, a decree was issued that establishes Replacement Rates[4] for most positions provided for in the careers of Direct Administration and Autonomous Agencies. How-ever, its implementation requires constant monitoring through a structured methodology, which shall be integrated into the dimensioning of the workforce, complementing the planning tools for adequacy (replacement, expansion and optimization) of servers.
\nThat said, it is essential that the Administration has the elements to establish the bases of its personnel structure and identify where, in which activities, each type of contractual relationship applies: statutory, temporary, intern, outsourced services, among others. Furthermore, based on a consistent diagnosis, it is possible to detect, in addition to the lack of employees, the need for training, modernization of work processes and invest-ment in information technology, in its broadest sense.
\nIt is important to highlight the relevance of diagnosis and planning of human resources in Public Administration, as other public policies in the various sectors of activity, budg-etary and actuarial projections, among other aspects, depend on these.
\nHowever, the development of Sizing by the technical team of the Human Resources Recruitment and Selection Division, of the Human Resources Department of SEAP, is unfeasible, considering the insufficient number of existing technicians to carry out the work, the diversity of the activities developed, as well as the high specialization, fun-damental for such assignment.
\nIn view of the above, it is necessary to hire a human resources consulting company to develop and implement a Workforce Sizing methodology, based on pre-existing models and/or models developed specifically for agencies and entities of the Direct Administra-tion and Autonomous Agencies, structured in an information technology system that allows its management and continuous monitoring.
3. OBJECTIVES
\n3.1. GENERAL OBJECTIVE
\nContract the elaboration and implementation of a Sizing methodology, based on pre-existing models and/or models developed for this purpose, and a Workforce Adequacy Plan (replacement, expansion and optimization) for the agencies and entities of the Direct Administration and Autonomous Agencies of the State of Paraná, in accordance with the structures contained in the ANNEX I and ANNEX II of this Term, which provide subsidies for the admission policy for the short, medium and long term, based on the identification of a sufficient and adequate number of civil servants so that the agencies can deliver the public services that are their responsibility quickly and efficiently, and also an information technology system that includes the means for their continuous management and monitoring.
3.2. SPECIFIC OBJECTIVES
\n3.2.1. Survey of the current situation of the existing workforce in the agencies, from a qualitative, quantitative and cost perspective, by type of employment relationship, position/function, with emphasis on the activities performed, as well as the respective institutional data, such as characterization, objectives and organizational structure. Factors with potential impact on the dimensioning of the workforce should also be surveyed, such as information regarding turnover, absenteeism, absences, seasonal demand, pent-up demand, overestimated demand, deviations from function and their effects on performance and productivity.
3.2.2. Qualitative and quantitative dimensioning of the necessary human resources, by type of link, position/function, to the agencies and entities of the Direct Administration and Autonomous Agencies of the Executive Branch indicated in Annex I of this Term, developing methodologies, based on the prospecting of existing models in Brazil and abroad, adopted in public and/or private administration, types of activities, implemented on a similar or larger scale, legislation applied to the sector and/or definition of specific parameters, taking into account the current and future scenario of the State of Paraná.
\n\n3.2.3. Plans for:
\n3.2.3.1. Adequacy (replacement, expansion and optimization) of the workforce, based on the need indicated in the dimensioning versus the quantity indicated in the survey of the current situation, for the short term: zero to two years, medium term: 3 to 5 years and long term: 6 to 10 years, which includes suggestions for adjustments and measures to be adopted and considers replacement rates, cost projections, the State's budgetary capacity and the potential to meet demand through the expansion of vacancies in current public examinations; and
\n3.2.3.2. Institutionalization of workforce planning within the scope of the Direct Administration and Autonomous Agencies of the Executive Branch that establishes the organization and functioning of the processes that constitute it, as well as the governance and management mechanisms for the continuous implementation and improvement of the program.
\n3.2.4. Project Communication Plan, as detailed in subitem 5.4.1, for each target audien-ce and for each product generated throughout the project, and Training of those invol-ved in the project, as described in subitem 5.4.2, with the purpose of ensuring its execu-tion from start to finish, its subsequent replication and continuous use, covering human resources technicians and managers, strategic managers, IT professionals designated by the Information and Communication Technology Company of Paraná – Celepar, and the Project Executive Group, for the assimilation of the developed methodology and the monitoring of its application.
\n3.2.5. Formulation and implementation of a system using information technology, appli-ed to Workforce Sizing – Development of information systems compatible with the sys-tems used in the State of Paraná, which will enable permanent support for the execution, processing, and diagnosis of workforce sizing, with an estimate of the respective costs.
The details of each specific objective are presented in item “ 5. PRODUCTS INCLUDED IN THIS TERM”.
\n\n
\n4. GENERAL GUIDELINES AND SCOPE
This Workforce Sizing project shall include the Agencies/Entities of the Direct Administration and Autonomous Agencies (Annex I), headquartered in the capital and/or in the interior of the state, according to their location and respective regionalized structure.
\n\nLikewise, the products to be developed within the scope of the project, as per Table 2, shall cover all the Agencies/Entities covered (Annex I), careers/career cadres with respective positions/functions, which have not been declared extinct upon becoming vacant (Annex II). It should be noted that possible changes in the organizational structure and/or careers/career cadres due to new state management guidelines implemented after the publication of this Term shall be considered and incorporated. Consider the updated version of Annexes I and II at the time of the contract.
\n\n4.1. WORKFORCE
\n\nTable 1 - Total workforce size
\n\n| \n\t\t\t Description \n\t\t\t | \n\t\t\t\n\t\t\t Qty. \n\t\t\t | \n\t\t
| \n\t\t\t Effective civil servants (civil and military) \n\t\t\t | \n\t\t\t\n\t\t\t 113,600 \n\t\t\t | \n\t\t
| \n\t\t\t Unlinked commissioned positions \n\t\t\t | \n\t\t\t\n\t\t\t 3.239 \n\t\t\t | \n\t\t
| \n\t\t\t Special Regime Contracts (temporary)* \n\t\t\t | \n\t\t\t\n\t\t\t 4,940 \n\t\t\t | \n\t\t
| \n\t\t\t Interns (Middle and Higher Levels) \n\t\t\t | \n\t\t\t\n\t\t\t 2.606 \n\t\t\t | \n\t\t
| \n\t\t\t Others (CLT) \n\t\t\t | \n\t\t\t\n\t\t\t 658 \n\t\t\t | \n\t\t
| \n\t\t\t TOTAL \n\t\t\t | \n\t\t\t\n\t\t\t 125,043 \n\t\t\t | \n\t\t
Source: RHPARANA META4 – January/2025 base
\n\n* The number of temporary contracts for January is atypical, as it is a school break period and does not include teachers in Basic Education. The average for the school term is around 25,000.
\n\n\n\n
4.2. METHODOLOGICAL PROPOSAL TO BE DETAILED IN THE WORK PLAN SHOULD CONSIDER THE FOLLOWING ASPECTS:
\n4.2.1. The execution of the work may adopt different methodologies in relation to the surveys and analyses provided for in the other products: (i) activities whose dynamics and typology allow the establishment of productivity and performance parameters, in final activities of service provision, regional or sectoral administration, such as Regional Health, Hospitals, Socio-Education Centers, Regional Education Offices, Instrumental Units, among others; (ii) activities related to management, advisory, formulation of pu-blic policies, and regulation, in which the nature of the activities presents complexity in establishing parameters for the comparison of productivity and performance, in view of the diversity of processes.
\n4.2.2. Parameters may be established for the workforce necessary to meet the current and future demands of the State, in accordance with the methodological proposal and products to be developed under this Term.
\n4.2.3. Due to the scope of the universe of analysis, the methodology and execution of the work shall adopt the following Strategic Lines of Action of the State: a) Health; b) Justice, Rights; c) Urban and Economic Development; d) General Government Adminis-tration; e) Education. It is emphasized that, in the development of the products, priority shall be given to the Health area. Regarding the Strategic Lines of Action of the State, their delimitation will be confirmed prior to the preparation and execution of the Work Plan. Within the scope of the Universities, only University Hospitals – UHs will be con-sidered, which will be included in the Strategic Line of Health.
\n4.2.4. The Methodological Proposal, including in the data collection and definition of parameters, may, subject to the Client’s approval, be developed through the establish-ment of stratified and representative samples in each area, agency, or career cadre, pro-vided that there is a high degree of standardization of processes.
\nBoth the Workforce Sizing of the Ideal career cadre (Phase 2) and the Planning for the Adequacy of the Workforce (Phase 3) shall show the number of positions/functions cur-rently provided for in the careers, for which, according to the diagnosis carried out (Phase 2), the lack of necessity is found, or recommendations are made in terms of care-er or employment relationship. The products presented shall consider the possibility of optimizing the existing career cadre and career structures. If necessary, new functions shall be proposed considering the profile and qualifications required to meet unmet de-mands, as well as indicating the possibilities and/or need for the relocation and retrai-ning of existing professionals.
\n\n
5. PRODUCTS INCLUDED IN THIS TERM
\n\nTable 2 - Products included in this Terms of Reference
\n\n| \n\t\t\t PHASE \n\t\t\t | \n\t\t\t\n\t\t\t PRODUCT \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t WORK PLAN \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t SURVEY OF THE CURRENT SITUATION AND SIZING OF THE WORKFORCE \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t ADEQUACY PLAN (REPLACEMENT, EXPANSION AND OPTIMIZATION) FOR THE SHORT, MEDIUM AND LONG TERM AND WORKFORCE PLANNING INSTITUTIONALIZATION PLAN \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t COMMUNICATION AND TRAINING PLAN FOR MANAGERS OPERATING IN THE TECHNICAL AND HUMAN RESOURCES MANAGEMENT AREAS \n\t\t\t | \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t FORMULATION AND IMPLEMENTATION OF INFORMATION TECHNOLOGY SYSTEMATICS APPLIED TO WORKFORCE SIZING – DEVELOPMENT OF INFORMATION SYSTEMS. \n\t\t\t | \n\t\t
\n\n
5.1. PHASE 1: WORK PLAN
\n\nPrior to the development of the work, a document describing the Work Plan for executing the purpose of this terms shall be submitted for approval by the Executive Group responsible for monitoring the services.
\n\nIn order to prepare the Work Plan, with the aim of supporting the contractor, a technical meeting will be held with the Executive Group to pass on available information summarized as to the organizational structure, current data, current panorama of human resources management, number of employees, reports that are part of the database of the State's human resources management systems, relevant legislation, career cadre , professional profiles, interlocutors involved and expectations regarding the work. Additional information may be made available to the consulting firm, upon express request, at least 15 (fifteen) business days in advance. If the information provided is considered insufficient by the contractor, the contractor shall provide other information that it deems relevant from other sources by its own means.
\n\nThe Work Plan shall present:
\n- Report containing a detailed description of the methodological proposal to be adopted, specifying the model parameters, variables required for data analysis, indicators, among other elements necessary for a better understanding and approval of the methodology to be applied.
\n- Tool, made available by the contractor, which will be used for project governance during its execution.
\n- Physical and financial schedule with all activities to be developed and their respective costs and durations, compatible with the deadlines established by the Client, in a sequence that considers the precedence and dependency relationships between activities. The physical and financial schedule shall present the project milestones and define the dates and costs of the deliveries of intermediate and final products for each project activity. Any changes shall be approved by the Client.
\n- Quality and Risk Management Plan containing a detailed description, by project activities, of the quality assurance process and compliance of the project products based on the Technical Specifications of this Term of Reference. The quality and Risk Management plan shall include the Risk Matrix, including planned, corrective and predictive actions.
\n- Project Communication Plan indicating the different approaches between the management, coordination, technical and target audience levels of the surveys in each agency/entity as set out in Annex I, as well as between those responsible for the product in the Contractor and the Client; the communication strategies adopted for each product and interested parties at the internal and external levels. It shall include the plan for monthly and extraordinary project monitoring meetings, methods of recording the product (minutes, emails and other documents), constituting an integral part of the official product documentation and to be followed.
\n- Documents and forms to be used in data collection and interview scripts, both those planned with directors and intermediate-level managers, as well as, if applicable, an indication of the applications and/or platforms used.
\n- Schedule with estimated dates for technical visits and/or online meetings through an application or service with the possibility of sharing presentations and files via the web with the Agencies, located in the Capital and in the interior of the State, for data collection and application of interviews, which can be carried out remotely or through digital forms.
\n- Technical team allocated and the organizational chart defined for the project, containing the Responsibility Matrix and the functions to be performed by each technical manager, identifying the management and coordination levels of each project activity.
The Contractor shall describe in the project plan the approach envisaged for the development of the project, and its representation in the schedule details, considering the possibility of using multiple project deliveries, including a possible agile approach, compatible with the maturity stages of the methodology and its application throughout the contractual period. In these delivery stages, all types of products shall be considered, including artifacts provided for in the Information System.
\n\nIt is important to emphasize that, with regard to Phase 4 (Training), in addition to the items provided above, this Work Plan shall include: (i) the content to be covered in each training session; (ii) the objectives and details of the program; (iii) the methodologies and didactic-pedagogical strategies to be used; and (iv) workload.
\nThe Work Plan and project management shall be aligned with the project management method principles of the Project Management Body of Knowledge (PMBOK) / Project Management Institute (PMI), covering the following knowledge areas: project integration management; project scope management; project time management; project quality management; project human resource management; project communication management; project risk management.
In relation to Phase 5 – Formulation and Implementation of an Information Technology System Applied to Workforce Sizing – Development of Information Systems, the actions/activities to be described in this Work Plan shall cover the major stages of system development, since the preparation of the System Project Plan (Annex III) is foreseen.
\n\nOnce the Work Plan is approved, the consultancy will begin the development of the products specified below, with the preparation and submission of monthly reports on the monitoring/execution of actions/activities to the Project Executive Group being mandatory.
\n\n\n\n
5.2. PHASE 2: SURVEY OF THE CURRENT SITUATION AND SIZING OF THE WORKFORCE
\n\n
\n5.2.1. Survey of the Current Situation
Currently, the State workforce is made up of statutory employees (civil and military), employees with CLT contracts, commissioned positions without a contract, temporary contracts under a special regime, interns and outsourced service provision contracts.
\n\nIn parallel with the workforce survey, in order to understand the current and future scenarios and challenges of the different segments, it is necessary to approach the strategic management level of each agency, through structured interviews that can be conducted in person or remotely. The interviews should enable the mapping of seasonal demands[5] and pent-up demands due to the lack of employees, the need for better qualification of professionals, or increased investment in information technology, in order to ensure the achievement of the results established in the government goals and programs quickly and efficiently.
\n\nIt is necessary to carry out a survey of the current situation of the workforce of the agencies, the structure of careers, attributions and other pertinent information, pointing out the distortions, deficiencies and problems identified, through the presentation of a consolidated diagnosis by agency and area of activity.
\nThe activities listed below constitute a reference model, which may be adapted, as well as supplemented with others by the Contractor, depending on the methodology adopt-ed, provided they are approved by the Client.
\n5.2.1.1.The survey of the current situation from a qualitative and quantitative point of view of the current situation of the workforce by career cadre/career and by agency of the Direct Administration and Autonomous Agencies should present, whenever possible, based on the data made available by the state and collected throughout the project, an estimate of current costs and should cover:
\n5.2.1.1.1. Survey and analysis of the current workforce in agencies/entities: quantity by type of employment relationship, career cadre, position/function and unit, with emphasis on the activities performed;
\n5.2.1.1.2. Survey, identification and analysis of the organizational structure of all Agencies/Entities that make up the Direct Administration and Autonomous Agencies according to the level of activity of the organizational structure, covering regional structures;
5.2.1.1.3. Survey of legally established competencies, competencies intrinsic to the execution of the public service, and organizational goals of the Agencies/Entities subject to the dimensioning to be carried out according to the levels of action of their organizational structure, covering regional structures;
\n\n5.2.1.1.4. Survey and analysis of available productivity data, individually and comparatively, in the case of units that have a similar service profile, providing, when possible, indicators for the subsequent preparation of action plans to improve productivity (for example, a plan for training employees, standardization of processes, automation of activities, need to improve technological conditions, including the use of information systems and application of artificial intelligence, etc.);
\n\n5.2.1.1.5. Survey of information regarding turnover, absenteeism, absences, seasonal demand, pent-up demand, overestimated demand, deviations from function and their impacts on performance and productivity, as well as on the state public budget;
\n\n5.2.1.1.6. Mapping of existing jobs in agencies/entities, by type: in-person, hybrid and teleworking, with a breakdown of the levels of operational units in their organizational structure;
\n\n5.2.1.1.7. Conducting interviews with directors, managers, deans or key employees of the agencies/entities to learn about their vision and current and future challenges. The objective of these interviews is to identify the strategic role played by the State area and its vision for the future, taking into account social and economic changes, changes in labor and social security systems, technological and work processes innovations, and their respective impacts on the demand for the workforce, both qualitatively and quantitatively;
\n\n5.2.1.1.8. Structured interviews with managers, those responsible, deans or reference employees of the agencies to identify and analyze priority demands, repressed demands, difficulties, distortions, critical issues, good management practices that resulted in increased productivity, among others. This activity should occur after the training described in subitem 5.4.2.1.;
\n\n5.2.1.1.9. Obtaining information considered relevant to the execution of the survey and dimensioning, from the respective agencies and managers, using specific forms and structured questionnaires. This activity shall occur after the training described in subitem 5.4.2.2;
\n\n5.2.1.1.10. Obtaining, from SEAP/DRH, macrodata relating to costs corresponding to the career cadre/careers, considering all financial advantages (bonuses, benefits, assistance, dangerousness, unhealthy conditions, among others) related to the position/function evaluated;
\n\n5.2.1.1.11. Obtaining professional profiles for each position/function, such as education, duties, work regime, working hours, among others;
\n\n5.2.1.1.12. Obtaining data from the HR management system and obtained through (interviews and forms), the percentage of absenteeism by function, disaggregated by career cadre, agency/entity, considering and discriminating the different causes of absence (foreseen and unforeseen);
\n\n5.2.1.1.13. Identification of seasonal demand, pent-up demand, overestimated demand, function deviations and their impacts on performance and productivity, as well as on the state public budget, through interviews and forms by agency/entity, function.
\n\n5.2.2. Workforce Sizing
\n\nIt is extremely important to identify, in terms of qualitative and quantitative profiles, the ideal career cadre for the functioning of the administrative units that make up the areas of State activity in the current context and over a horizon of up to 10 years.
\n\nThe sizing should be based on the identification of existing methodologies already implemented in other governments, similar studies, applied legislation and/or the development of a specific methodology for each area. The implementation of Workforce Sizing in private spheres that carry out activities that are not exclusive to the State may also be considered.
\n\nIt is important to emphasize that, as a general focus of the project, it should be considered that certain functions performed by the State are by nature exclusive to the public sector, such as the custody of inmates in socio-educational units. Others, such as those related to health and education, are carried out in both the private and public sectors, subject to the established constitutional competencies. However, for the proposals related to the Sizing of the Ideal career cadre, even in activities where the corresponding parameters are found in the private sector, it is necessary to assess whether the same parameters for sizing the workforce can be adopted, taking into account aspects of the legislation on public servants that impose some restrictions compared to other workers.
\n\nDifferent strategies may be adopted for the various sectors according to the reality identified. For example, in areas and units with the same service profile, such as hospitals and schools, the sizing work can be replicated by adopting sizes. In units of the same profile and size or of equivalent size, the same dimensioning may be applied, but it shall always be aligned with the trend indicated by the demographic behavior of the state/municipalities.
\nAll changes to business requirements (activities, agencies, etc.) shall be parameterizable by Governance and Information Systems, when necessary, and may include:
• the creation and maintenance of the organizational structure, the definition of Organizational Units, their functions and hierarchical relationships for each institution;
\n• workstation and its specific characteristics (workstation profile).
5.2.2.1. Sizing of the ideal career cadre qualitatively (position and function) and quantitatively of the workforce of the State's Direct Administration and Autonomous Agencies, detailed by Career Cadre and by Agency/Entity consolidated in a report to be delivered to the Client, covering:
\n\n5.2.2.1.1. Consolidation of the methodological proposal for sizing the workforce, by area of activity, based on the collection of qualitative, quantitative and cost data, analysis of indicators and application of the adopted parameters;
\n5.2.2.1.2. Presentation of detailed and structured documentation/Dossier by area of activity, career cadre, position and function of the methodology developed for preparing the Workforce Sizing, indicating the parameters used, indicators and other information pertinent to the data modeling used;
\n5.2.2.1.3. Identification of which Agencies/Entities, based on a comparison of the proposed ideal sizing and the existing staff, are oversized, undersized, or have the correct sizing, but with an imbalance between the levels of activity of their organizational structure, covering the regions;
5.2.2.1.4. Proposal of strategies aimed at optimizing human, material, financial and budgetary resources that include, among others:
\na) adjustments to the composition of the workforce, in terms of profile, hiring method, modernization and restructuring of career cadre, including recommendations for the elimination, creation or reformulation of positions and/or functions;
\nb) modernization of management through review of processes, investment in information technology, including the use of information systems and application of artificial intelligence, change in the way services are offered (digital and others);
\nc) adoption of the Teleworking regime[6];
\nd) indication of distortions, deficiencies and problems found and recommendation of the necessary interventions to solve them;
\ne) guidelines for developing a staff training plan;
\nf) Possibility of alternative service provision models that consider, among other possibilities, partnerships with the third sector, public-private partnerships and outsourcing.
5.2.2.2. Main Activities for Execution:
\nThe activities listed below are a reference model and may be adapted or others added by the Contractor, depending on the methodology adopted, provided that they are ap-proved by the Client.
\n5.2.2.2.1. Identification of existing workforce sizing parameters, methodologies and studies.
\n5.2.2.2.2. Identification and definition of indicators and parameters to be adopted by the proposed methodology.
\n5.2.2.2.3. Proposals for measures to meet seasonal demands with quality, by level of activity of the organizational structure of the Agencies/Entities.
\n5.2.2.2.4. Analysis of the demographic behavior of the State and Municipalities and corresponding impact on the demand for services, with scenarios for the short, medium and long term, as covered in Phase 3.
\n5.2.2.2.5. Consolidation of the survey of workforce sizing methodologies, by area of activity, based on the survey of qualitative, quantitative and cost data, analysis of indicators and application of the adopted parameters;
\n5.2.2.2.6. The results obtained in the two sub-products, Survey and Sizing, shall be included in reports containing the reality found and the proposals related to Sizing in each of the Agencies/Entities, as well as, when possible, the disaggregation by their levels of action[7]. A summary report shall also be prepared, establishing a scenario of the State, where the predominant situations verified and their respective proposals will be listed.
5.3. PHASE 3: WORKFORCE ADEQUACY PLAN (REPLACEMENT, EXPANSION AND OPTIMIZATION) FOR THE SHORT, MEDIUM AND LONG TERM AND WORKFORCE PLANNING INSTITUTIONALIZATION PLAN
\nOnce the Survey of the Current Situation and the Sizing of the Ideal Career Cadre have been completed, the deficit and surplus areas should be identified, indicating the necessary interventions, which may include, in addition to replacing or increasing the number of employees, the restructuring of work processes, requalification, reassignments or reformulation of the service contracting method.
Next, a workforce adequacy plan (replacement, expansion and optimization) shall be drawn up, establishing the need to recruit employees and the respective cost forecast for the short, medium and long term, considering the expected recruitment resulting from replacement rates and projection of State revenues and expenses, by agency/entity, in accordance with the Career Cadres, Positions and Functions, taking into account the potential for using a reserve list in current public competitions and the limits established in Complementary Law No. 101, Fiscal Responsibility Law.
\nShort term - zero to 2 years;
\nMedium term - 3 to 5 years;
\nLong term - 6 to 10 years.
\n5.3.1. The Adequacy and Implementation Plan for Replacement, Expansion and Optimization
\n5.3.1.1. The Plan to be delivered to the Administration shall:
\n5.3.1.1.1. Demonstrate the losses to the full execution of public services and the resulting risks, in the event that the replacement indicated as necessary is not carried out;
5.3.1.1.2. Identify services compromised due to lack/shortage of human resources;
\n\n5.3.1.1.3. Present a comparison of personnel expenses, in different workforce replacement scenarios, and the agency's budget availability for personnel expenses;
\n\n5.3.1.1.4. Present a report assessing the projection of demand for services provided, detailed by Career Cadre, Agency/Entity of the State's Direct Administration and Autonomous Agencies, for the next 2, 5 and 10 years, considering the expectation of layoffs and implementation of the replacement rate in the same periods and the prospect of advances in management performance resulting from the implementation of the measures indicated in the survey carried out and in the proposed dimensioning;
\n\n5.3.1.1.5. Propose the adoption of strategies that consider the potential use of the reserve list of current public selection processes as well as the proposals highlighted in item 5.2. 2, aiming at the optimization of human, material, financial and budgetary resources; and
\n\n5.3.1.1.6. Foresee the possible impact on the number of career cadre when proposing to adopt new hiring processes provided for in item 5.2.2.
\nThe analyses and results obtained from the above items shall be included in specific reports for each of the agencies/entities, as well as the breakdown by their levels of activity. A summary report on the State shall also be presented, consolidating the overall analysis.
\n5.3.1.2. Main Activities for Execution:
\nThe activities listed below constitute a reference model, which may be adapted, as well as supplemented with others by the Contractor, depending on the methodology adopted, provided they are approved by the Client.
\n5.3.1.2.1. Analysis of the demographic behavior of the State and Municipalities and corresponding impact on the demand for services, with scenarios for the short, medium and long term.
\n5.3.1.2.2. Projection of demand by agency/entity broken down by career cadre, Positions and Functions and consolidated by strategic line of State action (e.g.: health, education, management, among others), for 2, 5 and 10 years.
\n5.3.1.2.3. Projection of layoffs by position/function in the period, considering the different areas of activity under analysis.
\n5.3.1.2.4. Forecast of income resulting from the application of replacement rates.
\n5.3.1.2.5. Survey of current public selection processes with the potential to meet demand.
\n5.3.1.2.6. Obtaining and analyzing historical budget data from the state administration.
\n5.3.1.2.7. Projection of server entry and maintenance costs.
\n5.3.1.2.8. Analysis of the impact of the proposed measures as set out in subitem 5.2.2.1.4. of subitem 5.2.2.
5.3.2. The Workforce Planning Institutionalization Plan
\n5.3.2.1. The Plan to be delivered to the Administration shall:
\n5.3.2.1.1. Propose the management instance and the structure necessary for the implementation of workforce planning, which includes processing the sizing, comparison with the existing workforce, adoption of strategies and schedule for workforce adequacy, monitoring of the results obtained and other routines for periodic updating.
\n5.3.2.1.2. Establish the processes that make up workforce planning and the respective flows.
\n5.4. PHASE 4: COMMUNICATION AND TRAINING PLAN FOR MANAGERS WORKING IN THE TECHNICAL AREA AND PEOPLE MANAGEMENT.
\n5.4.1. Project Communication Plan and Execution
\nThe Communication Plan will be developed prior to the start of the project and implemented throughout the entire life cycle. This plan aims to promote fluidity, coherence and effectiveness of communication among all stakeholders, respecting the different levels of responsibility and interest - managerial, coordination, technical and other stakeholders. It should also indicate specific approaches for each target audience in the agencies/entities, as set out in Annex I, and for each product generated throughout the project. It should include the plan for monthly and extraordinary meetings to monitor the project. between those responsible for the product at the Contractor and the Client, communication material and presentations, product recording methods (minutes, emails and other documents), constituting an integral part of the official product documentation to be followed at each stage of the project until completion. It shall also act in external communication by preparing materials for unions, the press, digital media and other dissemination channels relevant to the scope of the project.
\n5.4.2 Training
\nThe training will consist of events to be conducted at different times, as detailed below.
\n5.4.2.1. Carrying out at least 07 (seven) workshops with a minimum workload of 08 (eight) hours.
\nThe workshops, with a maximum of 40 (forty) participants each, aim to promote preliminary awareness in order to train and equip managers and technicians working in the area of human resources management, regarding the assumptions and foundations of the Management Model for Results in line with the object addressed in this Term. This training should address: (i) contextualization of the current economic scenario and its long-term projection; (ii) reflection on the role of the State and the trends for human resources management in the public sphere; (iii) presentation of the work schedule to be used in the project (in accordance with Phase 1 – Action Plan); (iv) description of the actions/activities involving the areas of human resources management.
\nThe Contractor is responsible for providing consultant(s) with compatible training, knowledge of the economic situation of international and national public administration and the socioeconomic reality of the State of Paraná, as well as skills in leading participants to reflect on the importance of each segment in meeting the set of demands of society.
\n5.4.2.2. Carrying out training, in each agency, for the employees who will work directly in the Survey stage (5.2), with the aim of ensuring that the information is passed on in an objective and appropriate manner, with a workload of around 8 (eight) hours.
\n5.4.2.3. Holding of 01 (one) Seminar, with a minimum workload of 04 (four) hours, and 02 (two) Workshops, with a minimum workload of 16 (sixteen) hours.
\nHolding a Seminar, with a minimum workload of 4 hours, for the Government's Strategic Center and the Project's Executive around 50 participants in each workshop system developed for application of the sizing methodology; (v) presentation of the proposal for training on the operationalization of the system and its functionalities, based on a guidance manual and tutorials; (vi) presentation of suggestions and proposals that provide for the maintenance of the system and the longevity of the methodology developed.
\nThe Contractor is responsible for providing a consultant to carry out the events included in this Product, who shall be an integral member of the key team, in addition to having communication and leadership skills and ability to conduct meetings with intermediate and strategic management levels.
\n5.4.2.4. Carrying out at least 01 (one) training course on the operation, administration and architecture of the Computerized System with a minimum workload of 24 (twenty-four) hours.
\nThis training shall be planned and conducted by the Contractor and aimed at addressing the system administration functions, with the objective of training the technicians working at SEAP (approximately 20 staff members) to operate and maintain the solution. At the end of the training, users should be able to use the system functions, also understanding its overall operation, to become agents for multiplying this knowledge within the agencies, and to recognize all modules and functions; define user types, granting different access levels; implement and parameterize the system, including the maintenance of indicators and calculation formulas, change tables, include new users, among other knowledge necessary to maintain the system's operability.
\nAt a specific moment of the aforementioned training, technicians from Celepar or another institution responsible for the State of Paraná system will be present so that the contractor can provide the knowledge that enables a structural view of the system, its components (programs, database and other tools), as well as mastery of the development environment, without prejudice to the specific training indicated in Annex III, in order to enable technology transfer.
\n
\n5.5. PHASE 5: FORMULATION AND IMPLEMENTATION INFORMATION OF TECHNOLOGY SYSTEMATICS APPLIED TO WORKFORCE SIZING – DEVELOPMENT OF INFORMATION SYSTEMS.
\nThe importance or need for the application of information technology in Workforce Sizing programs lies precisely in the possibility of having a system that allows for permanent support for Human Resources management – in a timely manner and with reliable information – within parameters that allow for the provision of stability diagnostics between the demand for human resources and the availability of personnel, respecting their requirements, characteristics and skills. Systematically monitoring the impacts caused by permanent situations such as employee layoffs, especially retirements, and greater demand from society for improvements or expansion of certain services (e.g. health, education, etc.). Once the sizing parameters have been defined, the system will indicate the possible need for adjustments to the career cadre. Likewise, these diagnostics are influenced by temporary situations such as vacations, leaves and other types of absences of public servants.
To achieve the main objective of the project, it is essential to ensure the continued application of the methodology, in order to direct efforts towards maintaining a human resources structure that meets the strategic objectives of the State, which are dynamic. At the same time, it is essential that the public administration takes ownership of the methodology and algorithms, as well as the data captured and the results of the project, generating continuous changes in work processes that will enable the optimization of human resources and public administration costs.
\n\nThus, the development of an information system, in the context of the project, is justified by the need for appropriation and continued application of the methodology/algorithms and dimensioning data, since the parameters and indicators defined by area of activity (e.g. service provision in the health and socio-educational areas), as well as other data related to the workforce of the agencies and entities (e.g. total number of positions by employment relationship, education, admissions, dismissals, absences, absenteeism), budgetary capacity, among other information, shall be updated systematically and routinely.
\n\nHowever, it is important to emphasize that the perfect adherence of the system to be developed, to the RH- Paraná/Meta4 System, used by the State for payroll and functional registration management, is a sine qua non, consisting of a mandatory requirement. In other words, the system to be contracted shall be independent and capable of interacting with the RH-Paraná/Meta4 System and, if necessary, others used by the State.
\n\nIn this context, the computational routines to be developed through an Information System shall be capable of storing and systematizing the collected data, representing the defined methodology through algorithms and providing the necessary results through queries, reports and panels, through a human interface with usability appropriate to the users of the Information System. The fundamental requirements, which may be complemented based on the definition of the proposed Methodology, are listed in ANNEX IV - List of Requirements for the DIMFT Information System.
\n5.5.1. Information Technology Systematics Applied to Workforce Sizing – Development of Information Systems.
\nThe definition of the products to be developed meets the guidelines and technological compatibility of the State of Paraná, having been established in conjunction with the Companhia de Tecnologia da Informação e Comunicação do Paraná - Celepar, as detailed in ANNEX III, which includes, among others, the specification of the technological environment for the operation of the System and the definition of the criteria to be used for the full implementation of the products that make up this Phase.
5.5.1.1. System Project Plan
\nThe general Work Plan of the project shall be complemented and detailed with the spe-cific activities for the elaboration and implementation of the Information System.
\nThe approach to be used in the Information System project shall be compatible with the overall project approach, including the possibility of multiple iterations and an agile ap-proach. The activities listed in ANNEX III primarily aim to define a set of typical Soft-ware Engineering artifacts, without being limited to specific development models to be adopted. The approach strategy to be adopted for the project as a whole, and conse-quently for the software, shall define the development model to be used in the project, while taking into account the delivery of the products scheduled in the timeline de-scribed in item 6 – PHYSICAL-FINANCIAL EXECUTION SCHEDULE OF THE PRODUCTS:
\n• System Project Plan
\n• Business Process Modeling
\n• Data Load Module
\n• Sizing Module
\n• Global Integration (final delivery)
\nThe System Project Plan shall be the first product of this phase to be delivered by the Contractor and shall be approved by the Project Executive Group and Celepar. The oth-er products define a perspective of executable product deliveries that support the activi-ties of Workforce Survey, Workforce Sizing, Workforce Adequacy, and Institutionaliza-tion of Workforce Planning.
\nThe detailed activities planned for the execution of the above products are provided in ANNEX III.
5.5.1.2. Business Process Modeling
\nFor the execution of this product, the necessary activities and tasks for the system de-sign shall be considered, including the mapping and modeling of processes inherent to the sizing methodology, which will later serve as the basis for the entire design and specification of the Information System.Activities related to the execution of the fol-lowing sub-products shall be developed:(i) Process Mapping Document relating to the methodology defined for Workforce Sizing;(ii) Consolidation Document of the Process-es of the Workforce Sizing System (DIMFT), which will be part of the software solution scope.The technical reference for executing the activities for product delivery can be obtained in ANNEX III, essentially in its item 2.2. Business Process Modeling.
\n5.5.1.3. Data Load Module
\nThis product will be characterized by the operational delivery of the Information System functionalities that support the Workforce Survey activities, within their processes de-fined as part of the software solution scope, and which will also constitute the databases later used in the other activities provided in the methodology.The technical reference for executing the activities for product delivery can be obtained in ANNEX III, essentially in its items 2.2. CONCEPTION AND ELABORATION and 2.3. INTEGRATION AND QUALIFICATION.
\n5.5.1.4. Sizing Module
\nThis product will be characterized by the operational delivery of the Information System functionalities that support the Workforce Sizing activities, within their processes de-fined as part of the software solution scope.The technical reference for executing the activities for product delivery can be obtained in ANNEX III, essentially in its items 2.2. CONCEPTION AND ELABORATION and 2.3. INTEGRATION AND QUALIFICATION.
\n5.5.1.5. Global Integration (final delivery)
\nThis product will be characterized by the operational delivery of the Information System functionalities that support the activities for the implementation of the Workforce Ad-justment Plan and the Institutionalization of Workforce Planning, according to the pro-cesses defined as part of the software solution scope. In addition to this specific deliv-ery, all other activities and deliveries scheduled for the completion of the Information System, as well as the services planned during the Assisted Operation and Technical Maintenance and Support periods, shall be included in this product delivery.The tech-nical reference for executing the activities for product delivery can be obtained in AN-NEX III, essentially in its items: 2.2. CONCEPTION AND DEVELOPMENT, 2.3. INTEGRATION AND QUALIFICATION, 2.4. TRANSITION, 2.5. SOURCE CODE, 2.6. DOCUMENTATION, 2.7. TECHNOLOGY TRANSFER, 2.8. IN-TEGRATED ENVIRONMENT ACCEPTANCE, 2.9. MAINTENANCE AND TECHNICAL SUPPORT, 2.10. SYSTEM OPERATION INFRASTRUCTURE SPECIFICATION, and 2.11. PREPARATION OF DEVELOPMENT, AC-CEPTANCE, AND PRODUCTION ENVIRONMENTS.
\n6. PHYSICAL-FINANCIAL EXECUTION SCHEDULE OF PRODUCTS
\nThe following schedule may be adapted depending on the details of the Work Plan, respecting the maximum time foreseen, from the signing of the contract, for the completion of the work.
| \n\t\t\t MONTHS \n\t\t\t | \n\t\t||||||||||||||||||||||||
| \n\t\t\t PHASE/PRODUCT EXECUTION SCHEDULE \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t 7 \n\t\t\t | \n\t\t\t\n\t\t\t 8 \n\t\t\t | \n\t\t\t\n\t\t\t 9 \n\t\t\t | \n\t\t\t\n\t\t\t 10 \n\t\t\t | \n\t\t\t\n\t\t\t 11 \n\t\t\t | \n\t\t\t\n\t\t\t 12 \n\t\t\t | \n\t\t\t\n\t\t\t 13 \n\t\t\t | \n\t\t\t\n\t\t\t 14 \n\t\t\t | \n\t\t\t\n\t\t\t 15 \n\t\t\t | \n\t\t\t\n\t\t\t 16 \n\t\t\t | \n\t\t\t\n\t\t\t 17 \n\t\t\t | \n\t\t\t\n\t\t\t 18 \n\t\t\t | \n\t\t\t\n\t\t\t 19 \n\t\t\t | \n\t\t\t\n\t\t\t 20 \n\t\t\t | \n\t\t\t\n\t\t\t 21 \n\t\t\t | \n\t\t\t\n\t\t\t TOTAL \n\t\t\t | \n\t\t||
| \n\t\t\t PHASE 1 \n\t\t\t | \n\t\t\t\n\t\t\t 5.1 \n\t\t\t | \n\t\t\t\n\t\t\t PRODUCT 1 – WORK PLAN \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t 10% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t | \n\t\t\t 10% \n\t\t\t | \n\t\t
| \n\t\t\t PHASE 2 \n\t\t\t | \n\t\t\t\n\t\t\t 5.2 \n\t\t\t | \n\t\t\t\n\t\t\t PRODUCT 2 – CURRENT WORKFORCE SURVEY AND WORKFORCE SIZING \n\t\t\t | \n\t\t||||||||||||||||||||||
| \n\t\t\t 5.2.1 \n\t\t\t | \n\t\t\t\n\t\t\t Current Workforce Survey. \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 5.2.1.1 \n\t\t\t | \n\t\t\tSurvey stage 1 - 50% of the Agencies - Annex I Report of Agencies/entities \n\t\t\tof Direct Administration and Autonomous Agencies. | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t 10% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 10% \n\t\t\t | \n\t\t|
| \n\t\t\t 5.2.1.2 \n\t\t\t | \n\t\t\t\n\t\t\t Survey stage 2 - 50% of the Agencies - Annex I Report of Agencies/entities | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t 10% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 10% \n\t\t\t | \n\t\t|
| \n\t\t\t 5.2.2 \n\t\t\t | \n\t\t\t\n\t\t\t Workforce Sizing \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t 12% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 12% \n\t\t\t | \n\t\t|
| \n\t\t\t PHASE 3 \n\t\t\t | \n\t\t\t\n\t\t\t 5.3 \n\t\t\t | \n\t\t\t\n\t\t\t PRODUCT 3 – WORKFORCE ADEQUACY AND WORKFORCE PLANNING INSTITUTIONALIZATION PLAN \n\t\t\t | \n\t\t||||||||||||||||||||||
| \n\t\t\t 5.3.1 \n\t\t\t | \n\t\t\t\n\t\t\t Workforce Adequacy Plan (Replacement, Expansion and Optimization) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t 5% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 10% \n\t\t\t | \n\t\t|
| \n\t\t\t 5.3.2 \n\t\t\t | \n\t\t\t\n\t\t\t Workforce Planning Institutionalization Plan \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t 5% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t | ||
| \n\t\t\t PHASE 4 \n\t\t\t | \n\t\t\t\n\t\t\t 5.4 \n\t\t\t | \n\t\t\t\n\t\t\t PRODUCT 4 | \n\t\t||||||||||||||||||||||
| \n\t\t\t 5.4.1 \n\t\t\t | \n\t\t\t\n\t\t\t Project Communication Plan \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 5% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 5% \n\t\t\t | \n\t\t|
| \n\t\t\t 5.4.1.1 \n\t\t\t | \n\t\t\t\n\t\t\t Execution of the Project Communication Plan \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t 7% \n\t\t\t | \n\t\t|
| \n\t\t\t 5.4.2 \n\t\t\t | \n\t\t\t\n\t\t\t Training \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t||
| \n\t\t\t 5.4.2.1 \n\t\t\t | \n\t\t\tCarrying out at least 07 (seven) workshops with a minimum workload \n\t\t\tof 08 (eight) hours. | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t||
| \n\t\t\t 5.4. 2.2 \n\t\t\t | \n\t\t\t\n\t\t\t Carrying out training in each agency for the Survey stage (5.2.1). \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t||
| \n\t\t\t 5.4.2.3 \n\t\t\t | \n\t\t\tHolding of 01 (one) Seminar with a minimum workload of 04 (four) \n\t\t\thours and 02 (two) Workshops, with a minimum workload of 16 (sixteen) hours. | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t- | \n\t\t\t- | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t||
| \n\t\t\t 5.4.2.4 \n\t\t\t | \n\t\t\t\n\t\t\t Completion of 01 (one) training session on the operation, administration and | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t- | \n\t\t||
| \n\t\t\t PHASE 5 \n\t\t\t | \n\t\t\t\n\t\t\t 5.5 \n\t\t\t | \n\t\t\t\n\t\t\t PRODUCT 5 – FORMULATION AND IMPLEMENTATION OF INFORMATION TECHNOLOGY SYSTEMS APPLIED TO WORKFORCE SIZING – DEVELOPMENT OF INFORMATION SYSTEMS. \n\t\t\t | \n\t\t||||||||||||||||||||||
| \n\t\t\t | \n\t\t\t 5.5.1 \n\t\t\t | \n\t\t\t\n\t\t\t Information Technology Systematics Applied to Workforce Sizing – Development of Information Systems. \n\t\t\t | \n\t\t||||||||||||||||||||||
| \n\t\t\t | \n\t\t\t 5.5.1.1 \n\t\t\t | \n\t\t\t\n\t\t\t System Project Plan \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 4% \n\t\t\t | \n\t\t
| \n\t\t\t 5.5.1.2 \n\t\t\t | \n\t\t\t\n\t\t\t Business Process Modeling \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t 4% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t||
| \n\t\t\t 5.5.1.3 \n\t\t\t | \n\t\t\t\n\t\t\t Data Loading Module \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t 6% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 6% \n\t\t\t | \n\t\t|
| \n\t\t\t 5.5.1.4 \n\t\t\t | \n\t\t\t\n\t\t\t Sizing Module \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t 8% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 8% \n\t\t\t | \n\t\t|
| \n\t\t\t 5.5.1.5 \n\t\t\t | \n\t\t\t\n\t\t\t Global Integration (final delivery) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t - \n\t\t\t | \n\t\t\t\n\t\t\t 18% \n\t\t\t | \n\t\t\t\n\t\t\t 18% \n\t\t\t | \n\t\t|
| \n\t\t\t PAYMENT (%) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 15% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 4% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 6% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 10% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 18% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 22% \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 25% \n\t\t\t | \n\t\t\t\n\t\t\t 100% \n\t\t\t | \n\t\t
\n\n
7. FORM OF PRESENTATION AND DELIVERY OF PRODUCTS (Table 2)
\n\nThe Contractor shall present in the Work Plan the standard and model for structuring, referencing and organizing the project documents, which shall be analyzed and approved by the Client. This will be the standard to be followed when delivering related products (Project Documents and Project Reports).
\nAll documents generated (manuals, results reports, presentations of work meetings, meeting minutes, teaching and learning materials for training, etc.) shall be submitted in two printed copies (when applicable), in Brazilian Portuguese, and on a magnetic medium (HD or similar) appropriate to the volume of the submission. The digital format shall be 1 (one) copy in .pdf and 1 (one) copy in open format of the software used (Word, for example).
\nPrinted copies shall be bound and organized into volumes corresponding to each of the by-products and/or products described in this Term.
\nThe preliminary version of the documents shall be forwarded to the Executive Group 5 (five) business days in advance of the presentation, which will take place through a face-to-face meeting between the Contractor and the Client, with a minimum workload of 8 (eight) hours, for discussion and validation, with the Contractor being responsible for implementing the adjustments defined after assessment by the Client.
The Contractor shall deliver the final version of the deliverables (e.g. documents, files) within a maximum of 5 (five) business days after the face-to-face meeting.
\n\nThe form of presentation and acceptance of the products that make up Phase 5 shall comply with the description contained in subitem 3.2 of Annex III of this Term.
\n\n
\n8. AVAILABLE INPUTS
The Human Resources and Social Security Department of the Administration and Social Security Secretariat – DRH/SEAP, will provide a place for meetings, technical discussions and product presentations, as well as facilitating, within the scope of the State Administration, consultants' access to information relevant to their area of activity, scheduling meetings with interlocutors from the agencies involved and, when convenient, participating in them.
\nThe processes, documents, data and information available for the execution of the activities to be developed, such as: reports containing the number of employees per agencyt, career cadre, position and function, organizational charts, professional profiles, rules and regulations, human resources legislation and other normative acts, indicators extracted from the State database and other data to support demand projections, will also be made available to the consulting firm upon express request, at least 15 (fifteen) business days in advance. These inputs will be made available by the DRH/SEAP or by the human resources heads of the departments involved.
\nThose responsible for monitoring services will be available to align actions, methods and work techniques, adapting your demands to the products to be presented by the company.
9. EXECUTIVE GROUP RESPONSIBLE FOR MONITORING AND APPROVAL OF PRODUCTS
\n\nThe Executive Group will be formed by professionals from the Human Resources and Social Security Department of the State Secretariat for Administration and Social Security - DRH/SEAP, predominantly from the Human Resources Recruitment and Selection Division - DSRH, which is the unit responsible for centrally executing human resources management activities related to recruitment, selection, admission, assignment, and movement, as well as coordinating, guiding, and monitoring the sizing of the workforce. Employees from the advisory department and other DRH/SEAP units who have knowledge in the area of careers and remuneration may also join the Executive Group. Employees with experience in these activities will be designated to directly and continuously monitor the consultancy's work.
\nSpecifically, to execute Phase 5 (System/Solution Development), technicians to be appointed by the Paraná Information and Communication Technology Company – Celepar will be integrated into the Executive Group.
10. KEY TEAM
\nThe key team of the Consultancy, responsible for the overall management of the project, which shall ensure the integration and compliance of the products while actively partici-pating in all stages, from the Work Plan, product development, training, and presenta-tion of results and proposals to the Client, to the system implementation, shall be com-posed of the following professionals, with minimum education and experience require-ments as follows:
\n(01) Specialist Consultant, who will act as Coordinator, with experience in Process Im-provement, having at least ten (10) years of proven practical experience in project man-agement, strategic planning project development, human resources management, and workforce sizing for public institutions (Autarchies and State Secretariats, Foundations). Degree and/or postgraduate studies in areas of knowledge related to the theme and products of the consultancy.
\n(03) Senior Consultants, with experience in Human Resources Administration or Peo-ple Management, having at least five (5) years of experience in Public Administra-tion/Management (Autarchies, State Secretariats, Foundations), complemented by expe-rience in Planning, Workforce Sizing and Management for public institutions (Autar-chies and State Secretariats, Foundations). Degree and/or postgraduate studies in areas of knowledge related to the theme and products of the consultancy.
\n(01) Specialist Consultant with experience in Information Technology, Systems Analy-sis, or related areas, having at least five (5) years of experience in systems analysis and software development for Public Administration/Management (Autarchies, State Secre-tariats, Foundations). Participation in at least three projects involving the processing and analysis of large datasets, with desirable experience in projects related to public sector human resources management. Proficiency in data visualization and analysis platforms (e.g., Power BI, Tableau, Qlik Sense, or similar). Proven experience in creating analytical models and preparing technical reports to support strategic decision-making.
\nDegree and/or postgraduate studies in Information Technology, Systems Analysis, Computer Science, or related areas. In addition to the specified technical knowledge, this consultant shall have communication skills and experience in technically leading multidisciplinary teams, considering that they will be one of the professionals responsi-ble for delivering the product specified in item 5.4.2.4.
11. SUPPORT TEAM
\nAt the Contractor’s discretion, a support team may be constituted, composed of:
\na) Consultants with professional education and experience in Administration, People Management, or Public Management (Autarchies, State Secretariats, Foundations) to work on activities related to data collection, formulation of indicators and parameters, and support in product development;
\nb) Information Technology Consultants (Systems Analysis and Development), acting as Developers with experience in Information Technology, Systems Analysis, Computer Science, or related areas, related to software development with the characteristics of the intended software;
\nc) Senior Consultant acting as Project Manager, with experience in Strategic Planning, having at least five (5) years of experience in Public Administration/Management (Au-tarchies, State Secretariats, Foundations). Degree and/or postgraduate studies in areas of knowledge related to the theme and products of the consultancy. This consultant will perform project management functions, with experience in areas such as Project Man-agement, IT Management, or Innovation and Technology, leadership skills, administra-tion focused on team and process management, experience working on technology pro-jects, technical knowledge of tools and technologies used in projects (e.g., development platforms, servers, database systems, IT security), management of technology teams, knowledge of Development Methodologies in project management such as PMI and PMBOK, stakeholder management, and project management tools.
\n\n
[1] Reference month January 2025.
\n[2] Average monthly number of layoffs from Feb/2024 to Jan/2025: retirements, dismissals, deaths and dismissals, excluding those occurring at universities.
\n[3] Calculation basis 113,600 effective servers – Ref. Jan/2025.
\n[4] Decree No. 10,313/2022.
\n[5] Operation summer.
\n[6] Law No. 19,776/2018; Decree No. 9879/2021.
\n[7] The following are considered as the Level of Action of the Organizational Structure (Law No. 21,352/2023) of the Agencies/Entities: Senior Management, Advisory, Management, Instrumental, Programmatic Execution, Regional.
\n\n
ANNEX I - LIST OF AGENCIES/ENTITIES OF DIRECT ADMINISTRATION AND AUTONOMOUS AGENCIES OF THE STATE OF PARANÁ
\n\n| NAME OF THE AGENCY/ENTITY | \n\t\t\tACRONYM | \n\t\t
| AGÊNCIA DE ASSUNTOS METROPOLITANOS DO PARANÁ | \n\t\t\tAMEP | \n\t\t
| COLÉGIO ESTADUAL DO PARANÁ | \n\t\t\tCEP | \n\t\t
| CONTROLADORIA GERAL DO ESTADO | \n\t\t\tCGE | \n\t\t
| INSTITUTO PARANAENSE DE DESENVOLVIMENTO ECONÔMICO E SOCIAL | \n\t\t\tIPARDES | \n\t\t
| INSTITUTO PARANAENSE DE DESENVOLVIMENTO EDUCACIONAL | \n\t\t\tFUNDEPAR | \n\t\t
| SECRETARIA DE ESTADO DA ADMINISTRAÇÃO E DA PREVIDÊNCIA | \n\t\t\tSEAP | \n\t\t
| SECRETARIA DE ESTADO DA EDUCAÇÃO | \n\t\t\tSEED | \n\t\t
| SECRETARIA DE ESTADO DA JUSTIÇA E CIDADANIA | \n\t\t\tSEJU | \n\t\t
| SECRETARIA DE ESTADO DA SAÚDE | \n\t\t\tSESA | \n\t\t
| SECRETARIA DE ESTADO DO PLANEJAMENTO | \n\t\t\tSEPL | \n\t\t
| SECRETARIA DE ESTADO DO TURISMO | \n\t\t\tSETU | \n\t\t
Detailed information about the administrative structure of the State of Paraná can be accessed at: https://www.legislacao.pr.gov.br/legislacao/pesquisarAto.do?action=exibir&codAto=278128&indice=1&totalRegistros=1&dt=14.5.2023.18.6.24.361
\n\n\n\n
\n\n
ANNEX II - NUMBER OF POSITIONS/FUNCTIONS PER CAREER CADRE
\n\nTOTAL NUMBER OF POSITIONS AND FUNCTIONS, PROVIDED FOR IN LEGISLATION, BY CAREER/EMPLOYEE STRUCTURE – 2025 SUBJECT TO SIZING (EXCEPT THOSE EXTINCT OR EXTINCT WHEN BECOMING VACANCY)
\n\n| CAREER CADRE/CAREER | \n\t\t\tPOSITIONS | \n\t\t\tFUNCTIONS | \n\t\t
| Executive Branch's Own Career Cadre – QPPE | \n\t\t\t3 | \n\t\t\t44 | \n\t\t
| The State Health Department's own Career Cadre - QPSS | \n\t\t\t2 | \n\t\t\t37 | \n\t\t
| Higher Education Institutions' Own Career Cadre - IEES | \n\t\t\t2 | \n\t\t\t14 | \n\t\t
| Teaching Own Career Cadre - QPM | \n\t\t\t1 | \n\t\t\t2* | \n\t\t
Note: the number of positions and functions indicated refers to those provided for in legislation and with the possibility of entry. * The position of QPM Teacher does not include functions, however there are different responsibilities for teachers of the Matrix Curricular Components and for Pedagogues.
\n\nIEES - Higher Education Institutions' Own Career Cadres - University Hospitals will be included in the Hospitals' sizing, therefore the University Technical career shall be considered, only for functions compatible with the hospital area.
\n\nDetailed information about careers, functional career cadres, list of positions and functions by career/career cadres, salary tables and professional profile shall be accessed at: https://www.administracao.pr.gov.br/Recursos-Humanos
\n\n\n\n
\n\n
ANNEX III - GUIDELINES AND REQUIREMENTS SPECIFICATION FOR SOFTWARE DEVELOPMENT
\n(PHASE 5 –5.5)
In addition to the information described above and in order to clarify the main expectations and needs in relation to the aforementioned contracting, the following is a detailed breakdown of the specifications for Phase 5 - FORMULATION AND IMPLEMENTATION OF INFORMATION TECHNOLOGY SYSTEMATICS APPLIED TO WORKFORCE SIZING - DEVELOPMENT OF INFORMATION SYSTEM.
\nIt should be noted that the coordination of the product is under the responsibility of the State Secretariat for Administration and Social Security - SEAP, but with regard to technological aspects, the Companhia da Informação e Comunicação do Paraná - Celepar will also be responsible for accepting the product.
\nThe requirements set out in this document are not restrictive in nature, having only been carried out a preliminary survey of the needs and, for the effective implementation of the DIMFT System, the Contractor shall complement the survey and its modeling, mapping, descriptions and other pertinent documents and artifacts, in order to implement, through the Information System, the methodology established for the DIMFT.
\nThe Contractor shall implement a solution that fully meets the needs that gave rise to this acquisition, and any changes to be proposed shall be approved by SEAP and Celepar.
\n
\n1. SCOPE AND LIMITS OF THE PRODUCT
\n1.1. GENERAL DEFINITIONS ABOUT SYSTEM PROJECT
The scope of services of this Term of Reference for the elaboration of the Workforce Sizing System - DIMFT will involve, in general terms:
\n• The definition of the Information System design based on the proposed methodology and its planned activities;
\n• The Information System Project based on the established Conception, with the production of the artifacts defined in this document;
\n• The implementation of the Information System, in line with the approach established for the project as a whole;
\n• The transfer of the necessary knowledge for understanding and operating the system, as well as for the system’s transition to another institution, if required; The assisted operation of the System; and
\n• Maintenance and technical support.
The Project Plan for the development of the DIMFT System, as part of the overall Work Plan of the project, shall consider all the activities necessary for the planning, development, implementation and delivery of the DIMFT System in operation in the production environment of the Client and shall be presented by the Contractor with, at least, the following steps:
\n- Systems Analysis, considering business modeling and related products that shall be validated by the SEAP business team and Celepar;
\n- Software design, considering its architecture, interface and database;
\n- System coding and testing, with the presentation of preliminary software versions for validation by SEAP and Celepar, to mitigate any risk resulting from the development process being misaligned with the project objectives;
\n- Approval, with installation and configuration, by the Contractor of the system's operating environment accompanied by Celepar;
\n- Approval, by SEAP and Celepar, of the integrated operation of the system modules and with external systems;
\n- Loading of data required to start system operation;
\n- Assisted operation of the system in production, with monitoring by the Contractor together with SEAP and Celepar;
\n- Training to ensure technical capability and technology transfer of the new system; and
\n- Maintenance and technical support.
1.2. PHYSICAL VIEW OF THE SYSTEM
\nThe physical view of the DIMFT System architecture shall enable integration with existing systems and service infrastructure, with adequate use of the infrastructure in the environment to be indicated by SEAP.
\nThe physical architecture of the DIMFT System will be developed and presented in the System Project Plan, after defining the technology to be used, respecting the established software definitions.
\nTo implement the physical architecture, the Contractor shall carry out, together with SEAP and Celepar, an analysis of the existing infrastructure with the aim of:
\n- Obtain a detailed understanding of the software development architecture standards already existing at SEAP/Celepar regarding development standards, platform restrictions, and characteristics of the services to be integrated (components, webservices, database);
\n- Obtain a detailed understanding of SEAP/Celepar database architecture standards, considering the current database and legacy databases, in favor of the development of new DIMFT System databases.
\n- Use the physical infrastructure of Information and Communication Technology, which will be made available for the product, in order to develop the DIMFT System compatible with the SEAP/Celepar guidelines;
\n- Support mechanisms for load balancing and failure control through the use of server clusters;
\n- Have mechanisms to automatically detect and identify shutdowns or disconnections of integrated systems, generate logs, trigger alerts and send messages about the occurrence;
\n- Provide system access security and data integrity mechanisms that are compatible and integrated with the technological security infrastructure provided by SEAP;
\n- Provide data backup and recovery mechanisms compatible with the needs and characteristics of the system and integrated with the technological infrastructure provided by SEAP.
\n1.2.1 SEAP systems to be integrated
\nThe integrations indicated here may undergo changes and shall be reassessed and validated by the Client when developing the contracted solution.
\nThe main system used by SEAP and which will provide data and information to DIMFT is the Meta4 RH-Paraná System, which is a unified and proprietary Human Resources Management and Payroll system. SEAP manages this information, serving: Own Regime (rules defined by the State): effective employees of the Executive Branch, commissioned positions and Special Regime Contracts (CRES).
\nThrough Meta4, it is possible to manage human resources (through features) such as hiring, dismissal, promotions, in addition to maintaining the registration of organizations, bank accounts, positions, dependents, various historical data, reference value tables, import processes, etc. From the data resulting from HR management, it is possible to calculate the payroll according to the rules defined by SEAP.
\nIntegration with the Meta4 System or with other systems under the responsibility of SEAP and Public Administration agenciesof the government of the State of Paraná will be done through the use of APIs, with SEAP being responsible for developing the API for accessing the source data and the Contractor being responsible for developing the APIs necessary for data consumption by the DIMFT system.
\nAnother system in which there may be a need for integration, depending on the characteristics of the methodology to be applied, is SIAFIC - Integrated System for Planning, Execution and Fiscal Management, which operates financial, accounting and budgetary data from the Public Administration of the Government of the State of Paraná, and operates in the Celepar Data Center and was contracted with the company Logus Sistemas de Gestão Pública.
2. ACTIVITIES TO BE DEVELOPED
\n\nMacro activities to be developed within the scope of the project will be presented below, as well as the subproducts to be delivered.
\n\n2.1. SYSTEM PROJECT PLAN
\nThe System Project Plan shall describe in detail all service planning, methodology, stages and activities to be performed and respective responsibilities with their respective values, when relevant, meeting the objectives and technical specifications of this Term of Reference.
\nThe Contractor shall prepare the planning of the activities to be carried out in the development of this product, as a complementary part of the general Work Plan of the project, covering: (i) definition of the use of management tools; (ii) detailed schedule of the activities that will involve this product with their respective values; (iii) preparation of the responsibility matrix; (iv) definition of the structure of the documents to be prepared.
The System Project Plan shall contain, at a minimum, the following items, in a manner consistent with what was defined in the project's general Work Plan:
\n• Methodology for Executing Activities: technical description of the methodology to be applied in each process and production activities and the respective expected results;
\n• List and Description of Activities: Project Breakdown Structure (WBS);
\n• Physical and Financial Schedule for the Execution of Services: details of the physical and financial schedule with all activities to be developed and their respective costs and durations, compatible with the deadlines established by the Client, in a sequence that considers the precedence and dependency relationships between activities. The physical and financial schedule shall present the project milestones and define the dates and costs of the deliveries of intermediate and final products for each project activity;
\n• Technical Team and Organization Chart: the Contractor shall present the allocated technical team and the organization chart defined for the project, containing the Responsibility Matrix and the functions to be performed by each technical lead identifying the management and coordination levels of each project activity;
\n• Communication Plan: The Contractor, without prejudice to the provisions set forth in subitem 5.4.1, shall submit the Product Communication Plan containing descriptions of the types of relationships between the management, coordination and technical levels, and between those responsible for the product at the Contractor and the Client. It shall include the plan for monthly and extraordinary project monitoring meetings, and methods of recording the product (minutes, emails and other documents), constituting an integral part of the official product documentation and to be followed;
\n• Quality and Risk Plan: The Contractor shall submit the Quality and Risk Management Plan containing a detailed description, by project activities, of the quality assurance and compliance process to be applied to the project products based on the Technical Specifications of this Terms of Reference. The Quality and Risk Management Plan shall include the Risk Matrix, including planned, corrective and predictive actions.
\n2.2. DESIGN AND DEVELOPMENT
\nThe Design and Development activity of the solution shall consider the phases, activities and tasks necessary for the design, development and implementation of the Information System, in accordance with the best practices of Information Technology - IT, including considering agile methodologies for software and systems development that will be presented in the System Project Plan and in the detailed schedule.
\nThe Design and Development activity shall consider the entire system specified in this Terms of Reference and shall cover activities such as: Business Process Modeling within the scope of the specified system; Systems Analysis and Design within the scope of the DIMFT System; Software Analysis and Design within the scope of the DIMFT System and the respective developments and implementation. The integration, qualification and transition procedures for the implementation of the contracted system are described in the following items.
\nAs previously described, the operating mode and methodology for executing the project, involving the Design and Development of the system, as well as the tasks that will comprise this activity shall be detailed in the System Project Plan to be delivered by the Contractor.
\n2.2.1. Business Process Modeling
\nAt this stage, the following activities shall be carried out: (i) Planning and Strategy for modeling the Information System based on the design of the DIMFT Methodology to be adopted; (ii) Mapping and Modeling of Processes resulting from the Personnel Sizing Methodology.
\nThe by-products to be generated in this stage are: (i) Personnel Sizing Process Mapping Document; (ii) DIMFT System Process Consolidation Document that will be part of the scope of the software solution.
\n2.2.2. Systems Analysis and Design
\nIn this stage, the following activities should be carried out: (i) Description of the system's operating concepts; (ii) Specification of the system requirements, involving the identification and analysis of business processes proposed in the methodology; detailing of the logical and physical flows; (iii) Identification and description of the System's External Interfaces; (iv) System Design/Architecture involving the preparation of the system architecture project.
\nThe by-products to be generated in this stage are: (i) Description of Operating Concepts; (ii) Specification of System Requirements; (iii) Description of External System Interfaces; (iv) System Design/Architecture Document.
\n2.2.3. Software Analysis and Design
\nAt this stage of the product, at least the following activities shall be performed: (i) Specification of software requirements; (ii) Modeling and design of the database; (iii) WEB design of the interfaces, involving the specifications of the requirements of the software WEB interfaces; (iv) Software design, involving the preparation of the Software Design and the Specifications of the Internal Interfaces and integration with other systems; (v) Development of the DIMFT System Version. In a multiple iteration approach, it is expected that several cycles of versions of the DIMFT System and corresponding resulting processes will be generated.
\nThe by-products to be generated in this stage are: (i) Software Requirements Specification; (ii) System Software Design; (iii) Software Version Delivery.
2.3. INTEGRATION AND QUALIFICATION
\nIntegration and Qualification activities involve the execution, by the Contractor, of the services necessary to integrate the DIMFT System with other SEAP systems and include the definition, preparation and execution of procedures and tests.
\nThis activity will be supported by SEAP in order to guarantee the exchange of information with user agencies or information providers to the DIMFT System, to avoid delays in the development of the project due to the failure to provide the necessary data and information.
\nAfter the software development is completed, software verification and validation tests will be carried out, with the aim of ensuring that the integrated software meets the previously defined system requirements and the needs of SEAP.
\nThe testing procedures defined in the System Test Plan shall be executed, using the Contractor's approval environment (Development Environment) and, subsequently, final acceptance tests of the software shall be carried out in the approval environment and final implementation in the production environment defined by SEAP.
\nThe following activities shall be carried out (for all modules that make up the System): (i) Preparation and provision of test plans for each module, involving unit, information security, usability, performance and integration tests; (ii) Preparation of test procedures; (iii) Execution of test procedures; (iv) Execution of the following tests: information security, contingency and backup and restore of the environment.
2.3.1. Preparation of the System Test Plan
\nSystem testing aims to verify the correct functioning of the system in relation to its functional and non-functional requirements. Before executing the tests, a Test Plan shall be prepared to guide the execution of the tests, meeting all the functionalities of the developed software and its integrations.
\nThe Test Plan shall include descriptions of the tests to be performed, the traceability of the test cases with the system requirements, with the software requirements and respective use cases.
\nThe Test Plan shall describe and establish the test environments, that is, preparation for carrying out the tests considering hardware, software, database, initial data load and information from the Contractor's development environments, as well as SEAP approval and production environments.
\nThe by-product to be generated at this stage for each of the modules that make up the DIMFT System is the document: (i) System Test Plan.
2.3.2. Testing Procedures
\nThis product activity refers to the preparation of the set of test procedures for each module of the DIMFT System. The inspection script and test procedures to be performed on the developed modules shall be presented.
\nThe by-product to be generated at this stage for each of the modules that make up the System is the document: (i) System Testing Procedure.
2.3.3. Acceptance Tests – Approval Environment
\nAcceptance tests shall be carried out in the approval environment of all modules of the DIMFT System, which will aim to evaluate the results of the modules developed and the way in which the tests are conducted.
\nThe by-product to be generated in this stage for each of the modules that make up the System is the document: (i) Report on the Results of Acceptance Tests in the System approval Environment.
2.3.4. Acceptance Testing – Production Environment
\nAcceptance tests shall be carried out in the SEAP production environment, after completion of the approval tests.
\nPreparation for production deployment should cover: (i) Specific requirements related to and the desired infrastructure during the deployment process, considering gradual deployment; (ii) Provision of configuration files necessary for the correct functioning of the systems; (iii) Technical documentation of the necessary environment, considering the configurations planned for gradual deployment of the system; (iv) Ways of monitoring performance of the production environment.
\nThe by-product to be generated in this stage for each of the modules that make up the DIMFT System is the document: Report on the Results of Acceptance Tests in the System's Production Environment, which shall be delivered with the Information System Software Version.
2.4. TRANSITION
\nThe Product Transition activity refers to the set of services to be performed for the DIMFT System modules, relating to Assisted Operation and Technical Support, Training and Data Migration, as well as the preparation of system Documentation.
\nIt is emphasized that the definitions and detailed description of the activities related to the Training are provided in Phase 4 – Capacity Building.
2.4.1. Assisted Operation
\nThe Contractor shall perform the Assisted Operation for users of the DIMFT System, which shall last 60 (sixty) business days after the approval and implementation of the Information System. This stage shall be carried out at the end of the development of each module and may occur in different periods for each module.
\nAssisted operation refers to the support services to be performed in the DIMFT System by the Contractor, during the period specified above, to technically support users on the use of the system and correct any failures in the functionalities of the modules implemented in order to guarantee the system and include: (i) Clarifying user doubts related to the use of the system functionalities; (ii) Detecting and recording actual or potential nonconformities in the technological solution; (iii) Performing analyses on the need for system maintenance; (iv) Detecting and guiding the correction of programs, products and functionalities of the system or of the methodology implemented by the system; (v) Performing periodic monitoring of users with the objective of detecting any inappropriate use of the system, helping to prevent future problems and identifying other needs, such as corrections and new training for users; (vi) Performing other related activities to support users.
\nThe objective of these services is to provide greater productivity to users regarding the use of the solution's resources, as well as to maintain effective control of the problems presented, aiming at the perfect functioning, use, security and integrity of the solution.
\nServices shall be performed during business hours (from 9:00 a.m. to 6:00 p.m., Monday to Friday) using teleconferencing tools, when applicable. When in person, at the SEAP headquarters, or at the agencies that are part of the work.
\nTo carry out this activity, SEAP will provide professionals from its staff to monitor, record occurrences and accept the services and technical solutions proposed, as well as the infrastructure necessary for the development of this activity, including telephone, furniture and Internet access.
\nThe by-products to be generated in this stage are: (i) Assisted Operation Plan; (ii) Report on results of the assisted operation.
\n2.4.2. Data Integration
\nSEAP has systems, databases and spreadsheets with registered information. In this sense, the Contractor shall analyze the data and information to prepare the Integration Plan of the existing data for the system platform, according to the data structure and the data model applied in the DIMFT System. All data existing in the various institutions shall be considered, and the Contractor is responsible for collecting the data for analysis in the various locations, and SEAP and other State Public Administration agencies are responsible for providing the data.
\nIntegrations with other Information Systems, within the scope of State Public Administration institutions and which are of a continuous nature, should be carried out, preferably, through the use of APIs, with SEAP being responsible for authorizing the use of APIs to access the systems to be integrated and the Contractor being responsible for developing the APIs that are part of the DIMFT system.
\nSingle or sporadic data uploads may be made by generating files, under the responsibility of SEAP, when the data are part of the institutions of the State Public Administration, and under the guidance of the Contractor. If the methodology to be applied depends on access to data available in public databases external to the Public Administration of the State of Paraná, it will be the responsibility of the Contractor to identify and capture the data in their respective sources.
\nIn situations that require data cleansing to make the data from their sources compatible with the information system, the Contractor will be responsible for carrying out this work, with support from SEAP to clarify the contents of the source data.
\nThe Contractor will be responsible for operationalizing the Integration Plan and will present a by-product to be generated at this stage: (i) Integration Plan.
\n2.5. SOURCE CODE
\nThe Contractor shall provide the source codes developed to support the solution, the data model, the development component packages together with their APIs (Application Program Interface) and third-party tools required to structure the solution's development and operation environment. These artifacts shall be delivered every month, according to the execution schedule and, at the end of the contract term, in the updated version. The tools to be proposed should preferably be those in use at Celepar 's Data Center. If a tool is proposed that does not fit this situation, its use shall be previously approved by the Client The Contractor shall provide the software components complementary to the developed software (e.g., Artificial Intelligence, data analysis or Business Intelligence tools). For dimensioning purposes, up to 32 nominated users who may use these tools shall be considered. Any software licenses complementary to the developed products shall be valid and updated at least until the termination of the contract.
\n2.6. DOCUMENTATION
\nThe Contractor shall document all meetings held on the product through meeting minutes, containing the information exchanged and the decisions taken and the actions to be carried out by the parties, in accordance with the Communication Plan contained in the Work Plan. Any meetings held by teleconference shall, whenever requested, be recorded and kept in the documentation collection.
\nIn addition to the record of meetings and management actions of the product, the Contractor shall provide the Project Documentation, in all its phases, stages and the System Documentation, in accordance with best practices and standards, including the Data Dictionary with all due descriptions, System Operation Manual, User Operation Manual and System Installation Manual.
\nThe manuals shall be prepared incorporating all the system's functionalities, adopting clear and objective writing, at the same time simple and easy to understand, avoiding, whenever possible, especially in the User Operation manual, complex technical terms.
\nThe Contractor shall define and document the technical characteristics of the environment, covering the description of all the infrastructure necessary for the operation of the DIMFT System, comprising the server environment and the user workstations, including: (i) Technical characteristics of the environment - description of all the infrastructure necessary for the operation of the process, comprising the server environment and the user workstations; (ii) Storage, backup and recovery policies; and (iii) Description of the operational environment - hardware and software that make the operation of the system possible.
\nThe by-products to be generated in this stage for each of the modules that make up the DIMFT System are: (i) Data Dictionary;(ii) System Operation Manual;(iii) User Operation Manual;(iv) System Installation Manual.
\n2.7. TRANSFER OF TECHNOLOGY
\nThe technology transfer aims to promote the transfer of knowledge acquired and developed during the project and includes the results of the services and developments carried out in the preparation of the system during the period of its execution, to the technical team indicated by the Client, which will include Celepar technicians.
\nThe Contractor shall, during the execution of the project, provide the Client with: (i) Supply of all technical documentation of the systems with all their components, as well as additional information produced for use by the Client in the interest of the product; (ii) Support of the implementation of the DIMFT System product, by process managers and technicians indicated by the Client; (iii) Monitoring and support in the installation and maintenance of the products with the Client's technology team; (iv) Delivery of all documentation of the artifacts generated for the DIMFT System; (v) Inclusion of practical development activities (workshop and simulation) in the scheduled courses, to internalize the theoretical knowledge obtained.
2.8. APPROVAL OF THE INTEGRATED ENVIRONMENT
\nAs established as a system requirement, there is a need to integrate the DIMFT System with systems and data from various institutions within the state.
\nIntegration with the RH-Parana/Meta4 System is one of the main ones and, in addition to sharing data on public servants, positions and salaries, involves the integration of the workflow of processes.
\nAfter implementing all modules of the DIMFT System, the Contractor shall have all planned integration functionalities approved, proving the integration between the developed modules and those existing systems for which integration is planned.
\nTo do this, the Conctractor team, shall be coordinated and work together with the team defined by the Client and and by Celepar to identify and correct possible failures in order to ensure that all integrations work as planned in the DIMFT System production environment.
\nA technician from the Client will monitor the approval process for the integrated environment.
\n2.9. MAINTENANCE AND TECHNICAL SUPPORT
\nThe Contractor shall prepare a Maintenance and Technical Support Plan with the procedures to be adopted for the continuity of the DIMFT in the production environment. This Maintenance and Technical Support Plan shall be executed in the event of failures or defects in the DIMFT software, upon request by the Client.
\nDuring the maintenance period, the Contractor shall respond to calls received from the Client to resolve potential problems related to maintaining the correct functioning of the DIMFT System. The specific Maintenance and Technical Support service shall focus on corrective maintenance. On the other hand, if evolutionary maintenance that is relevant to DIMFT is identified, this will be handled through requirements and change management.
\nThe requested technical support service may be provided locally or remotely. Remote service may be provided by email or through the 0800-call center provided by the Contractor. Cases that require local service and that require time for the technician to be mobilized to the Contractor's facilities shall be handled and agreed upon between the Client and the Contractor.
\nThis communication channel shall allow, at a minimum, the recording of the following information:
\na) Opening hours;
\nb) Degree of severity and description of the occurrence;
\nc) Time of first return by the Contractor;
\nd) Start time of the contractor's work for the technical solution;
\ne) Communication, by the Contractor, of the completion of work to resolve the situation;
\nf) Client’s assessment of the completion of the technical solution;
\ng) For the purposes of controlling service deadlines, the technical call will be considered resolved/completed at the time the Contractor communicates the completion of the work, provided that the Client's assessment is positive, even if it occurs later.
\nThe degree of severity will determine the priority of service according to the impact resulting from the incident as recorded in the following table which represents the established Service Level Agreement (SLA).
\nThe verification of indicators and the assessment of compliance with established goals will be carried out through the receipt of monthly reports, generated through a computerized system connected to the service platform made available by the Contractor.
\n\n
Incident Handling Table
\n\n| \n\t\t\t Severity \n\t\t\t | \n\t\t\t\n\t\t\t Impact \n\t\t\t | \n\t\t\t\n\t\t\t TR - Response Time \n\t\t\t | \n\t\t\t\n\t\t\t TS - Solution Time \n\t\t\t | \n\t\t\t\n\t\t\t Treatment Regimen \n\t\t\t | \n\t\t
| \n\t\t\t High \n\t\t\t | \n\t\t\t\n\t\t\t Total Unavailability: operational incident that causes the total interruption of the service for users \n\t\t\t | \n\t\t\t\n\t\t\t 4 hours \n\t\t\t | \n\t\t\t\n\t\t\t 8 hours \n\t\t\t | \n\t\t\t\n\t\t\t Commercial \n\t\t\t | \n\t\t
| \n\t\t\t Average \n\t\t\t | \n\t\t\t\n\t\t\t Partial Unavailability: operational incident that causes the interruption of one or more functionalities for service users \n\t\t\t | \n\t\t\t\n\t\t\t 6 hours \n\t\t\t | \n\t\t\t\n\t\t\t 12 hours \n\t\t\t | \n\t\t\t\n\t\t\t Commercial \n\t\t\t | \n\t\t
| \n\t\t\t Low \n\t\t\t | \n\t\t\t\n\t\t\t Slowness, reduced performance or operational incident that impacts a functionality of the solution \n\t\t\t | \n\t\t\t\n\t\t\t 8 hours \n\t\t\t | \n\t\t\t\n\t\t\t 40 hours \n\t\t\t | \n\t\t\t\n\t\t\t Commercial \n\t\t\t | \n\t\t
Upon justification and provided that it is accepted by SEAP, the established deadlines may be extended or temporary workaround solutions may be adopted.
\nThe Contractor's actions in the event of incidents and requests recorded by the Client will comply with service levels in accordance with the impact resulting from the severity of the incidents and in accordance with the established service provision schedules.
\nThe service deadline for incidents and requests will start from the registration of the request, within the Treatment Regime hours, or from the first hour of the next service cycle to be initiated.
\nFor the purpose of initiating technical action activities on the incident, the record in the incident management tool will be considered, which will also be used to note the resumption of normal services or additional actions that may be necessary to resolve any problem that caused the incident.
\nIf the incident originates from software and hardware components that depend on third-party interventions, this information shall be recorded, as well as the steps being taken and the prospect of normalization.
\nWhile the incident call or request is under the responsibility of the Client, the counting of the time of action will be paused, resuming when it is under the responsibility of the Contractor.
\nThe incident will be considered closed, for ANS accounting purposes, when service availability is reestablished under the terms defined for Severity Levels and ANS, regardless of the recording of the action and closing of the respective call.
\nWhen opening multiple incidents related to the same source, they will be referenced by the first one.
\n2.10. SYSTEM OPERATION INFRASTRUCTURE SPECIFICATION
\nThe DIMFT System shall be a system entirely built to be accessed via a WEB platform, and may be accessed from the Internet, via the State's corporate network or externally. The provision of a suitable network link for access to the system and for the system to be used via an Internet browser shall be the responsibility of the Client.
\nThe Client will be responsible for the fundamental items for the system to function in a WEB environment, namely: Internet link on the corporate network; Secure environment; Corporate network infrastructure; Hosting of processing units (physical and logical), managed by operating systems, as well as the installation of a set of other applications, routines or systems (software) that will perform specific activities, installed and configured in a personalized manner and other infrastructure items necessary for the operation of the development, approval and production environments, according to standards defined for the system hosting environment in the Celepar Data Center.
\nAll hardware, software and network infrastructure described above as fundamental items for the implementation of the DIMFT System will be the responsibility of the Client, and the Contractor may only support its dimensioning. The Contractor undertakes to provide additional software licenses to the environment defined in the Celepar Data Center and which are necessary for structuring the development and operation environment the DIMFT system.
\nAs previously mentioned, the systems will be installed in Celepar's Data Center, in the environment that serves SEAP. The available infrastructure consists of high-performance servers with large storage capacity, which are hosted in Celepar's Data Center that serves the Government of the State of Paraná.
\nCelepar's current production environment is described in Item 5 of ANNEX III of this document.
2.11. PREPARATION OF DEVELOPMENT, APPROVAL AND PRODUCTION ENVIRONMENTS
\nThe Contractor will be responsible for the installation, documentation and configuration of the DIMFT System in the development environments and in the approval and production environments to be made available by the Client, in order to allow its perfect functioning and compliance with the specified technical requirements.
\nThe DIMFT System will be developed in the Contractor's development environment, which shall provide, at its own expense, all hardware and software infrastructure, as well as the physical resources necessary to provide the contracted services.
\nThe Contractor shall install and configure the approval and production environments indicated by the Client.
\nThe infrastructure of the approval environment shall be adequate to meet the needs of the approval process, and may adopt hardware with a lower capacity than that provided for the production environment, but including the same configurations as the production environment.
\nRequirements for deployment into production shall include a final code audit to verify the use of good programming practices and system security verification tests, including intrusion tests.
\nThe services described above shall be performed by the Contractor's technicians, accompanied by technicians appointed by the Client, and at the end of this process, the systems shall be implemented and in operation, configured, stable and operational, duly approved by Celepar.
\nThe Contractor shall observe the security standards, norms and rules in use in the Client´s technological environments.
\nAny need for adjustments or changes arising from specific characteristics and requirements shall be discussed in advance with the Client's technicians.
\nThe Contractor shall submit the complete technological solution to be approved by the Client with support from Celepar.
3. PRODUCTS, EXPECTED RESULTS, FORM OF PRESENTATION AND ACCEPTANCE OF SERVICES
\n3.1. PRODUCTS AND BY-PRODUCTS TO BE SUPPLIED
\nThe products and by-products to be provided under this Term of Reference are the software engineering artifacts required for system operation and future transition, resulting from the project's macro activities, as well as monitoring reports on project management activities, assisted operation and technical support.
\nThe products related to the activities that make up each macroactivity, intermediate products to the deliveries defined in the table below, shall be detailed in the System Project Plan, as well as the distribution of these deliveries in the months of the project, in accordance with the Physical and Financial Schedule of Activities presented in the System Project Plan.
\nThe following table shows the deliveries expected throughout the project, defining the products/by-products. For the disbursement to be made, all subproducts related to the delivery shall be approved by the Client through the acceptance term.
Products, subproducts/activities distributed throughout the information system project
\n\n| PRODUCT NAME BY-PRODUCT/ACTIVITIES | \n\t\t
| System Project Plan | \n\t\t
| Personnel Sizing Process Mapping Document; | \n\t\t
| DIMFT System Process Consolidation Document that will be part of the scope of the software solution | \n\t\t
| Description of System Operation Concepts | \n\t\t
| System Requirements Specification | \n\t\t
| Description of the System's External Interfaces | \n\t\t
| System Design/Architecture Document | \n\t\t
| Software Requirements Specification | \n\t\t
| System Software Design | \n\t\t
| Software Version Delivery | \n\t\t
| System Test Plan | \n\t\t
| System Testing Procedure | \n\t\t
| Report on the Results of Acceptance Tests in the System Approval Environment | \n\t\t
| Report on the Results of Acceptance Tests in the System Production Environment that shall be delivered with the Information System Software Version | \n\t\t
| Assisted Operation Plan | \n\t\t
| Assisted Operation Results Report | \n\t\t
| Integration Plan | \n\t\t
| Source code, data model, APIs and third-party tools | \n\t\t
| Data dictionary | \n\t\t
| System Operation Manual | \n\t\t
| User Operation Manual | \n\t\t
| System Installation Manual | \n\t\t
| Provision of all technical documentation of the systems with all their components, as well as additional information produced for use by the Client in the interest of the product | \n\t\t
| Monitoring of the implementation of the DIMFT System product, by process managers and technicians indicated by the Client. | \n\t\t
| Monitoring and support in the installation and maintenance of products together with the Client's technology team | \n\t\t
| Delivery of all documentation of the artifacts generated for the DIMFT System | \n\t\t
| Inclusion of practical development activities (workshop and simulation) in the scheduled courses, to internalize the theoretical knowledge obtained | \n\t\t
| Integration functions tested and working | \n\t\t
| Technical support services, in accordance with the established service level | \n\t\t
| System Operation Infrastructure Specified in accordance with the standards adopted in the Data Center defined by the Client | \n\t\t
| Ready-to-use Development, Homologation and Production Environments | \n\t\t
The schedule presented, as well as the description of the by-products/activities, is a forecast for analysis by the Contractor, who may present changes in its proposal for evaluation by SEAP and Celepar.
\n\n
\n3.2. FORM OF PRESENTATION AND ACCEPTANCE OF PRODUCTS
\nAll products resulting from activities that are part of the scope of Phase 5 of this Term of Reference shall be presented in digital format and, in specific cases, in accordance with the following compliance:
\n• 01 (one) digital copy of the DIMFT System software, in version 1.0 approved by the Client. For each new version produced, the Contractor shall deliver a new copy after approval, until the final version of the implemented software is delivered;
\n• Operation Manual in digital media;
\n• System Manual and System Installation Manual in digital format;
\n• Project reports, in digital format, generated monthly, with the appropriate document identification and numbering, according to the standard proposed by the Contractor;
\n• Final product report, in digital format, including all product documents, in an orderly, referenced and organized manner, according to the standard proposed by the Contractor.
The Contractor shall present, in the System Project Plan, the standard and model for structuring, referencing and organizing the product documents, which shall be analyzed and approved by the Client. This will be the standard to be followed when delivering related products (Product Documents and Product Reports).
\nAll generated artifacts, reports and documents cited shall be delivered in digital format, with the digital format being 1 (one) copy in .pdf and 1 (one) copy in editable format (word, for example).
\nSEAP will issue a Provisional Receipt Term for each stage delivered by the Contractor.
\nSEAP together with Celepar will have a maximum period of 15 (fifteen) business days, respecting the minimum period of 5 (five) business days, to assess whether the products delivered are in accordance with the specifications of this Term of Reference, with the aim of APPROVING (ACCEPT) or REJECTING the products delivered. This period shall be considered in the Project Plan. Failure by SEAP to respond within these periods will imply tacit acceptance of the delivered artifacts.
\nIf the products of a delivery are REJECTED, the Contractor shall, after notification from SEAP, make the necessary and requested adjustments, based on the technical specifications of the products, contained in this Term of Reference, within 10 days, counted from the date of receipt of the formalization of the rejection issued by the Client.
\nThe Final Receipt and Approval of Products Term, through the product acceptance term, relating to each delivery will be issued after compliance assessment and confirmation that the artifacts comply with the technical specifications established in this Term of Reference and in the System Project Plan.
\nThe Rejection Term will be issued when there are technical errors or improprieties or failure to meet technical specifications that are characterized as impediments to receiving the artifacts, quality defects or failure to observe the standards and best practices for project development.
\nAPPROVAL or ACCEPTANCE of products by SEAP and Celepar, where applicable, does not exempt the CONTRACTOR from responsibility for correcting errors identified within the warranty period defined for the project.
\n3.3. PLACE OF SERVICE PERFORMANCE
\nThe services shall be performed at the Contractor's facilities, which shall provide, at its own expense, all hardware and software infrastructure as well as the physical resources necessary to perform the contracted services.
\nInteractions with SEAP professionals, necessary for the execution of services, will take place in Curitiba - PR, and the Contractor will be responsible for the displacement of professionals involved in the provision of services when necessary. Meetings may be held remotely, via teleconference, when possible and authorized by the Client.
\nThe Contractor shall necessarily connect to the Celepar network, duly authorized by SEAP, to use the Celepar technological infrastructure environment, mainly for configuration and technical support activities related to the approval and operation services of the Information System in the Celepar Data Center environment. To this end, all security and access standards for systems and environments defined by Celepar shall be followed.
\nThe technological infrastructure required to provide the contracted service, including: hardware, software and physical and logical connections of the CONTRACTOR's development environment, shall be in operation within a maximum period of 60 (sixty) days from the signing of the contract, at which time it may be subject to inspection by Celepar/SEAP.
4. TECHNOLOGICAL PARTNER
\nCelepar is the company responsible for maintaining the Information and Communication Technology (ICT) infrastructure in the State of Paraná and providing related services. It is responsible for defining the software platforms adopted by the State of Paraná, as well as maintaining the physical network, providing corporate systems and network security.
\nSEAP does not have a physical structure or ICT technical team to maintain systems and data centers, and hosts its systems on servers at Celepar, through contracts with the company.
\nThe DIMFT System will be installed in a production environment at Celepar's data center and shall follow platform definitions and restrictions, in addition to security protocols.
\nAfter the end of the development and technical support contract, SEAP will define the institution that will be responsible for the development of the systems. To this end, one or more technicians will be designated to monitor all phases of the project, including training and technology transfer.
\nFurthermore, a large part of the State's legacy systems and corporate systems, which shall be considered in the integration with the new systems, are also under the responsibility of Celepar or in operation in the company's Data Center.
\nTherefore, all information contained in this Term of Reference related to the Client with regard to technological aspects will include its partner Celepar – Companhia de Tecnologia da Informação e Comunicação do Paraná, located at Rua Mateus Leme, 1561 – Centro Cívico – CEP 80.530-010 – Curitiba/PR.
5. CELEPAR PRODUCTION ENVIRONMENT
\n\n| \n\t\t\t Database \n\t\t\t | \n\t\t|
| \n\t\t\t Software \n\t\t\t | \n\t\t\t\n\t\t\t Version \n\t\t\t | \n\t\t
| \n\t\t\t PostgreSQL \n\t\t\t | \n\t\t\t\n\t\t\t 10.1 \n\t\t\t | \n\t\t
| \n\t\t\t Oracle \n\t\t\t | \n\t\t\t\n\t\t\t 11G R2 and 12C (check license availability) \n\t\t\t | \n\t\t
| \n\t\t\t Platforms for Development \n\t\t\t | \n\t\t|
| \n\t\t\t Software \n\t\t\t | \n\t\t\t\n\t\t\t Version \n\t\t\t | \n\t\t
| \n\t\t\t Java Web \n\t\t\t | \n\t\t\t\n\t\t\t 1.7 or higher \n\t\t\t | \n\t\t
| \n\t\t\t Light PHP \n\t\t\t | \n\t\t\t\n\t\t\t 5.5.11 or higher \n\t\t\t | \n\t\t
| \n\t\t\t Application Servers \n\t\t\t | \n\t\t|
| \n\t\t\t Software \n\t\t\t | \n\t\t\t\n\t\t\t Version \n\t\t\t | \n\t\t
| \n\t\t\t JBoss \n\t\t\t | \n\t\t\t\n\t\t\t WildFly 10.x (for new applications) \n\t\t\t | \n\t\t
| \n\t\t\t Apache \n\t\t\t | \n\t\t\t\n\t\t\t No version restriction - latest available on the operating system \n\t\t\t | \n\t\t
| \n\t\t\t Version Control Systems \n\t\t\t | \n\t\t|
| \n\t\t\t Software \n\t\t\t | \n\t\t\t\n\t\t\t Version \n\t\t\t | \n\t\t
| \n\t\t\t CVS or SVN \n\t\t\t | \n\t\t\t\n\t\t\t Use the version available in the Celepar corporate environment \n\t\t\t | \n\t\t
| \n\t\t\t Application Publishing Systems \n\t\t\t | \n\t\t|
| \n\t\t\t Software \n\t\t\t | \n\t\t\t\n\t\t\t Version \n\t\t\t | \n\t\t
| \n\t\t\t Shipyard \n\t\t\t | \n\t\t\t\n\t\t\t Use the version available in the Celepar corporate environment \n\t\t\t | \n\t\t
| \n\t\t\t Jenkins \n\t\t\t | \n\t\t\t\n\t\t\t Use the version available in the Celepar corporate environment \n\t\t\t | \n\t\t
| \n\t\t\t Systems for Library Managers \n\t\t\t | \n\t\t|
| \n\t\t\t Software \n\t\t\t | \n\t\t\t\n\t\t\t Version \n\t\t\t | \n\t\t
| \n\t\t\t Composer \n\t\t\t | \n\t\t\t\n\t\t\t Use the version available in the Celepar corporate environment \n\t\t\t | \n\t\t
| \n\t\t\t Maven \n\t\t\t | \n\t\t\t\n\t\t\t Use the version available in the Celepar corporate environment \n\t\t\t | \n\t\t
| \n\t\t\t Security Systems \n\t\t\t | \n\t\t|
| \n\t\t\t Software \n\t\t\t | \n\t\t\t\n\t\t\t Version \n\t\t\t | \n\t\t
| \n\t\t\t IDDigital \n\t\t\t | \n\t\t\t\n\t\t\t Use the version available in the Celepar corporate environment \n\t\t\t | \n\t\t
| \n\t\t\t Security Center \n\t\t\t | \n\t\t\t\n\t\t\t Use the version available in the Celepar corporate environment \n\t\t\t | \n\t\t
| \n\t\t\t Server Operating Systems \n\t\t\t | \n\t\t|
| \n\t\t\t Software \n\t\t\t | \n\t\t\t\n\t\t\t Version \n\t\t\t | \n\t\t
| \n\t\t\t Linux \n\t\t\t | \n\t\t\t\n\t\t\t SLES 12 sp1 or sp3 (constantly evolving) \n\n\t\t\tCentOS and Debian distributions \n\t\t\t | \n\t\t
| \n\t\t\t Windows \n\t\t\t | \n\t\t\t\n\t\t\t 2012 R2 (we have already developed the 2016 template, and this should be adopted in the next servers) \n\n\t\t\tLegacy - numerous versions (2000, 2003, 2008, 2008R2, etc...) \n\t\t\t | \n\t\t
| \n\t\t\t Systems for Virtualization \n\t\t\t | \n\t\t|
| \n\t\t\t Software \n\t\t\t | \n\t\t\t\n\t\t\t Version \n\t\t\t | \n\t\t
| \n\t\t\t VMware \n\t\t\t | \n\t\t\t\n\t\t\t vSphere 6 \n\t\t\t | \n\t\t
| \n\t\t\t Authoritative Bases \n\t\t\t | \n\t\t|
| \n\t\t\t Software \n\t\t\t | \n\t\t\t\n\t\t\t Version \n\t\t\t | \n\t\t
| \n\t\t\t OpenLDAP (Expresso) \n\t\t\t | \n\t\t\t\n\t\t\t Use the version available in the Celepar corporate environment \n\t\t\t | \n\t\t
| \n\t\t\t AD – Active Directory \n\t\t\t | \n\t\t\t\n\t\t\t Use the version available in the Celepar corporate environment \n\t\t\t | \n\t\t
| \n\t\t\t IDDigital \n\t\t\t | \n\t\t\t\n\t\t\t Use the version available in the Celepar corporate environment \n\t\t\t | \n\t\t
\n\n
ANNEX IV
\nList of Requirements for the DIMFT Information System
| ITEM | \n\t\t\t\n\t\t\t DESCRIPTION \n\t\t\t | \n\t\t
| 1. | \n\t\t\t\n\t\t\t NON-FUNCTIONAL REQUIREMENTS \n\t\t\t | \n\t\t
| \n\t\t\t 1.1. \n\t\t\t | \n\t\t\t\n\t\t\t The authentication of system users shall be done in an integrated manner with the Security Center used in the corporate environment of the State of Paraná. \n\t\t\t | \n\t\t
| 1.2. | \n\t\t\t\n\t\t\t The system's parameterization in its various modalities, such as report formatting, use of parameters for indicators (for example, open or closed regime, function), restrictions, establishment of calculation formulas or other situations that require adaptations for use of the proposed methodology shall be designed for creation and updating by system users, without the need for changes to the program code. \n\t\t\t | \n\t\t
| 1.3. | \n\t\t\t\n\t\t\t The system shall allow the creation of access profiles to its functionalities, with administration directly by its users. \n\t\t\t | \n\t\t
| 1.4. | \n\t\t\t\n\t\t\t Considering the diversity of users of the system, with different functions, its usability shall include accessibility aspects and the interface shall be compatible with the operations to be performed, according to the user profiles, being totally intuitive for operational activities and with information and guidance provided directly by the system for more complex functions that require user expertise, such as system parameterization, sizing calculations and information analysis. \n\t\t\t | \n\t\t
| 1.5. | \n\t\t\t\n\t\t\t Access to the DIMFT System functionalities will be provided, at least, through the following WEB browsers: Microsoft Edge, Firefox, Safari and Chrome, in their most recent versions, in an infrastructure and operating software that will be provided by SEAP, as stated in item 2.10 (System Operating Infrastructure Specification). \n\t\t\t | \n\t\t
| 1.6. | \n\t\t\t\n\t\t\t Integrations with other Information Systems, within the scope of State Public Administration institutions and which are of a continuous nature, should be carried out, preferably, through the use of APIs, with SEAP being responsible for authorizing the use of APIs to access the systems to be integrated and the Contractor being responsible for developing the APIs that are part of the DIMFT system. \n\t\t\t | \n\t\t
| 1.7. | \n\t\t\t\n\t\t\t The DIMFT System shall include the creation of APIs that allow the exposure of data generated by the system to be accessed by other systems of interest to the State Public Administration. In specific situations, the system data may also be exported in file exchange formats. \n\t\t\t | \n\t\t
| 1.8. | \n\t\t\t\n\t\t\t The DIMFT System shall be developed within the scope of this Term of Reference using a development platform in accordance with environments approved for the Celepar Data Center, as stated in item 2.10 (System Operation Infrastructure Specification). \n\t\t\t | \n\t\t
| 1.9. | \n\t\t\t\n\t\t\t The Database Management System to be used in the system shall be PostgreSQL, unless another proposal is approved by the Client, provided that the state's interest is proven. \n\t\t\t | \n\t\t
| 1.10. | \n\t\t\t\n\t\t\t The System should consider the adoption of specialized tools that can be integrated with the core to be developed, in order to enable data analysis, scenario generation, report and dashboard generation, application of Artificial Intelligence and other facilities compatible with the functional requirements employed. The tools to be proposed should preferably be those in use at Celepar's Data Center. If a tool is proposed that does not fit this situation, its use shall be previously approved by the Client. In the case of proposing these specialized tools, the established licensing rules shall be complied with. \n\t\t\t | \n\t\t
| 2. | \n\t\t\t\n\t\t\t GENERAL REQUIREMENTS \n\t\t\t | \n\t\t
| 2.1. | \n\t\t\t\n\t\t\t The products to be developed within the scope of the project shall cover all the Agencies/Entities covered (Annex I), careers/career cadres with respective positions/functions, which have not been declared extinct upon becoming vacant (Annex II). It should be noted that possible changes in the organizational structure and/or careers/career cadres due to new state management guidelines implemented after the publication of this Term shall be considered and incorporated. Consider the updated version of Annexes I and II at the time of the contract. (Item 4) \n\t\t\t | \n\t\t
| 2.2. | \n\t\t\t\n\t\t\t The System shall be capable of including a methodological proposal, including data collection and parameter definition, which includes the establishment of stratified and statistically representative samples in each area, agency or career cadre, provided that there is a high degree of standardization of processes. (Item 4.2.4) \n\t\t\t | \n\t\t
| 2.3. | \n\t\t\t\n\t\t\t The system shall be capable of maintaining versions produced in the functional dimensions performed, including the data used for dimensioning, enabling comparison of the results obtained in each of the versions. \n\t\t\t | \n\t\t
| 3. | \n\t\t\t\n\t\t\t CURRENT SITUATION SURVEY (5.2.1) \n\n\t\t\tThe System shall provide functionalities for data capture through integration with other systems, manual input, and asynchronous data loading to store the information resulting from the current situation survey, in accordance with Annexes I and II. It shall also be capable of including other institutions and career paths, and shall address the following aspects — or others, should there be changes in the proposed reference model: \n\t\t\t | \n\t\t
| 3.1. | \n\t\t\t\n\t\t\t Survey and analysis of the current workforce in agencies/entities: quantity by type of employment relationship, carreer cadre, position/function and unit, with emphasis on the activities performed. (Item 5.2.1.1.1.) \n\t\t\t | \n\t\t
| 3.2. | \n\t\t\t\n\t\t\t Survey, identification and analysis of the organizational structure of all Agencies/Entities that make up the Direct Administration and Autonomous Agencies, according to the level of activity of the organizational structure, covering regional structures. (Item 5.2.1.1.2.) \n\t\t\t | \n\t\t
| 3.3. | \n\t\t\t\n\t\t\t Survey of legally established competencies, competencies intrinsic to the execution of the public service, and organizational goals of the Agencies/Entities subject to the dimensioning to be carried out according to the levels of action of their organizational structure, covering regional structures. (Item 5.2.1.1.3.) \n\t\t\t | \n\t\t
| 3.4. | \n\t\t\t\n\t\t\t Survey and analysis of available productivity data, individually and comparatively, in the case of units that have a similar service profile, providing, when possible, indicators for the subsequent preparation of action plans to improve productivity (for example, employee training plan, process standardization, automation of activities, need to improve technological conditions etc.). (Item 5.2.1.1.4.) \n\t\t\t | \n\t\t
| 3.5. | \n\t\t\t\n\t\t\t Collection of information regarding turnover, absenteeism, absences, seasonal demand, pent-up demand, overestimated demand, deviations from function and their impacts on performance and productivity, as well as on the state public budget. (Item 5.2.1.1.5) \n\t\t\t | \n\t\t
| 3.6. | \n\t\t\t\n\t\t\t Mapping of existing jobs in agencies/entities, by type: in-person, hybrid and teleworking, with a breakdown of the levels of operational units in their organizational structure. (Item 5.2.1.1.6) \n\t\t\t | \n\t\t
| 3.7. | \n\t\t\t\n\t\t\t Identification of the strategic role played by the areas of the State and vision of the future, taking into account social and economic changes, in work and social security regimes, technological and work processes innovations, and respective impacts on the demand for the workforce, qualitatively and quantitatively. (Item 5.2.1.1.7) \n\t\t\t | \n\t\t
| 3.8. | \n\t\t\t\n\t\t\t Identification and analysis of priority demands, repressed demands, difficulties, distortions, critical issues, good management practices that resulted in increased productivity, among others. (Item 5.2.1.1.8) \n\t\t\t | \n\t\t
| 3.9. | \n\t\t\t\n\t\t\t Information considered relevant to the execution of the survey and dimensioning, obtained from the respective agencies and managers, using specific forms and structured questionnaires. (Item 5.2.1.1.9) \n\t\t\t | \n\t\t
| 3.10. | \n\t\t\t\n\t\t\t Macro data relating to costs corresponding to the carreer cadre, considering all financial advantages (bonuses, benefits, assistance, dangerousness, unhealthy conditions, among others) related to the position/function evaluated. (Item 5.2.1.1.10) \n\t\t\t | \n\t\t
| 3.11. | \n\t\t\t\n\t\t\t Professional profiles of each position/function, such as education, duties, work regime, working hours, among others. (Item 5.2.1.1.11) \n\t\t\t | \n\t\t
| 3.12. | \n\t\t\t\n\t\t\t Percentage of absenteeism by function, broken down by the career cadre, agency/entity, considering and discriminating the different causes of absence (foreseen and unforeseen). (Item 5.2.1.1.12) \n\t\t\t | \n\t\t
| 3.13. | \n\t\t\t\n\t\t\t Seasonal demand, pent-up demand, overestimated demand, function deviations and their impacts on performance and productivity, as well as on the state public budget. (Item 5.2.1.1.13) \n\t\t\t | \n\t\t
| 4. | \n\t\t\t\n\t\t\t WORKFORCE SIZING (5.2.2) \n\t\t\t | \n\t\t
| 4.1. | \n\t\t\t\n\t\t\t The System shall be able to identify, in terms of qualitative and quantitative profiles, the ideal carreer cadre for the functioning of the administrative units that make up the areas of State activity in the current context and over a horizon of up to 10 years. \n\t\t\t | \n\t\t
| 4.2. | \n\t\t\t\n\t\t\t The System shall be able to implement differentiated strategies for the various sectors according to the reality identified. For example, in areas and units that present the same service profile as hospitals, the dimensioning work can be replicated by adopting sizes. In units of the same profile and size or of equivalent size, the same dimensioning can be applied, but it shall always be aligned with the trend indicated by the demographic behavior of the state/municipalities. \n\t\t\t | \n\t\t
| 4.3. | \n\t\t\t\n\t\t\t The System shall provide functionalities to dimension the workforce, according to the proposed methodology, through the implementation of parameterizable algorithms and indicators, user interaction interfaces, data analysis mechanisms, production of queries, reports and panels representing the results and generation of data to eventually be consumed by other systems (for example, in csv format), covering, at least, the following aspects, or others if there is a change in the proposed reference model. \n\t\t\t | \n\t\t
| 4.4. | \n\t\t\t\n\t\t\t The system shall consolidate the methodological proposal for sizing the workforce, by area of activity, based on a survey of qualitative, quantitative and cost data, analysis of indicators and application of the parameters adopted. (Item 5.2.2.1.1).. \n\t\t\t | \n\t\t
| 4.5. | \n\t\t\t\n\t\t\t The system shall present a detailed and structured documentation/dossier by area of activity, carreer cadre, position and function, of the methodology developed for preparing the Workforce Sizing, indicating the parameters used, indicators and other information pertinent to the data modeling used. (Item 5.2.2.1.2.) \n\t\t\t | \n\t\t
| 4.6. | \n\t\t\t\n\t\t\t The system shall identify of which Agencies/Entities, based on a comparison of the proposed ideal sizing and the existing staff, are oversized, undersized, or have the correct sizing, but with an imbalance between the levels of activity of their organizational structure, covering the regions. (Item 5.2.2.1.3.) \n\t\t\t | \n\t\t
| 4.7. | \n\t\t\t\n\t\t\t The system shall provide information that allows the preparation of strategy proposals aimed at optimizing human, material, financial and budgetary resources that include, among others: (Item 5.2.2.1.4.) \n\n\t\t\ta) adjustments to the composition of the workforce, in terms of profile, hiring method, modernization and restructuring of career cadres, including recommendations for the elimination, creation or reformulation of positions and/or functions; \n\n\t\t\tb) modernization of management through review of processes, investment in information technology, including the use of information systems and application of artificial intelligence, change in the way services are offered (digital and others); \n\n\t\t\tc) adoption of the Teleworking regime; \n\n\t\t\td) indication of distortions, deficiencies and problems found and recommendation of the necessary interventions to solve them; \n\n\t\t\te) guidelines for developing a career cadres training plan; \n\n\t\t\tf) Possibility of alternative service provision models that consider, among other possibilities, partnerships with the third sector, public-private partnerships and outsourcing. \n\t\t\t | \n\t\t
| 4.8. | \n\t\t\t\n\t\t\t The system shall provide functionalities that support workforce sizing activities, as described in subitem 5.2.2.2 of the Term of Reference. \n\t\t\t | \n\t\t
| 5. | \n\t\t\t\n\t\t\t WORKFORCE ADEQUACY PLAN AND WORKFORCE PLANNING INSTITUTIONALIZATION PLAN (5.3) \n\t\t\t | \n\t\t
| 5.1. | \n\t\t\t\n\t\t\t The System shall provide functionalities for carrying out comparative analyses between the current situation and the sizing, allowing the identification of deficit and surplus areas, indicating the necessary interventions, which may include, in addition to the replacement or expansion of the number of employees, the restructuring of work processes, requalification, reassignments or reformulation of the service contracting method, according to the proposed methodology. \n\t\t\t | \n\t\t
| 5.2. | \n\t\t\t\n\t\t\t The System shall provide functionalities to support the preparation of the workforce adequacy plan (replacement, expansion and optimization), as detailed in 5.3.1, establishing the need for hiring employees and the respective cost forecast, for the short term (zero to 2 years), medium term (3 to 5 years) and longterm (6 to 10 years), considering the hiring forecast resulting from the replacement rates and projection of revenues and expenses of the State, by agency/entity, in accordance with the Carreer cadres, Positions and Functions, taking into account the potential for using a reserve register in current public examinations and the limits established in Complementary Law No. 101, Fiscal Responsibility Law. \n\t\t\t | \n\t\t
\n\n
"},{"id":"OP00364727","notice_type":"Request for Expression of Interest","noticedate":"16-Jul-2025","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2025-08-05T00:00:00Z","submission_deadline_time":"05:00","project_ctry_name":"Western and Central Africa","project_id":"P176932","project_name":"Digital Transformation for Africa/ Western Africa Regional Digital Integration Program SOP1","bid_reference_no":"ET-AUC-493209-CS-QCBS","bid_description":"Consultancy Services for the Development of a Child-Friendly Public Portal for Online Safety and Digital Engagement for African Children within AU Member States – WARDIP PROJECT","procurement_group":"CS","procurement_method_code":"QCBS","procurement_method_name":"Quality And Cost-Based Selection","contact_address":"Africa Union HeadquartersP.O.BOX 3243Tel: 251-11-5-517700webmaster: webmaster@africa-union.orgAddis","contact_ctry_name":"Ethiopia","contact_email":"BayinganaM@africa-union.org","contact_name":"Moses Bayingana","contact_organization":"Africa Union Commission","contact_phone_no":"+251927935939","submission_date":"2025-07-16T00:00:00Z","notice_text":"
\n\n
REQUEST FOR EXPRESSIONS OF INTEREST (CONSULTING SERVICES – FIRM SELECTION)-Readvertised
\n\n\n\n
Country: Ethiopia
\n\nName of Project: DIGITAL TRANSFORMATION FOR AFRICA/ WESTERN AFRICA REGIONAL DIGITAL INTEGRATION PROGRAM (DTFA/ WARDIP) SOP-1
\n\nGrant No: P180117
\n\nAssignment Title: Consultancy Services for the Development of a Child-Friendly Public Portal for Online Safety and Digital Engagement for African Children within AU Member States – WARDIP PROJECT
\n\n\n\n
Reference No. ET-AUC-493209-CS-QCBS
\n\nThe African Union Commission has received financing from the World Bank toward the cost of DIGITAL TRANSFORMATION FOR AFRICA/ WESTERN AFRICA REGIONAL DIGITAL INTEGRATION PROGRAM (DTFA/ WARDIP) SOP-1 and intends to apply part of the proceeds for consulting services.
\n\n\n\n
The consulting services (“the Services”) include Selection of Consulting firm for the Development of a Child-Friendly Public Portal for Online Safety and Digital Engagement for African Children within AU Member States – WARDIP PROJECT
\n\n\n\n
The detailed Terms of Reference (TOR) for the assignment are attached to this Request for Expressions of Interest.
\n\n\n\n
The African Union Commission now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.
\n\n\n\n
The shortlisting criteria are:
\n\n\n\n
Proven Track Record: Demonstrated in prior assignments on the development of a child-friendly online public portal for online safety and digital engagement. The firm should have relevant 10 years of experience in child online public portal development at national / regional levels.
\n\nDemonstrated success in managing and delivering at least 3 similar projects or services with similar scope and activities, preferability at national, regional and/or continental levels.
\n\nTechnical and Professional Capabilities:
\n\nQualified Personnel: A team of skilled professionals with relevant expertise, including advanced degrees, certifications, and practical experience in the area concerned.
\n\nTechnical Resources: Access to the latest technology, tools, and methodologies required to execute projects effectively.
\n\nFinancial Stability:
\n\nFinancial Health: Strong financial standing with evidence of profitability, financial management practices, and the ability to sustain operations and project delivery over time. Insurance and Liability Coverage: Adequate insurance coverage, including professional liability insurance, to protect against potential risks.
\n\nQuality Assurance:
\n\nCertifications: Relevant industry certifications such as ISO 9001 for quality management systems or other standards that demonstrate commitment to quality.
\n\nProcesses and Methodologies: Established processes and methodologies for project management, quality control, and continuous improvement.
\n\nCompliance and Risk Management:
\n\nRegulatory Compliance: Adherence to relevant laws, regulations, and standards within the industry.
\n\nRisk Management Practices: Well-defined risk management procedures to identify, assess, and mitigate potential risks associated with projects.
\n\nClient References and testimonials:
\n\nReferences: Positive references and testimonials from previous or current clients, demonstrating the firm’s reputation and reliability.
\n\nCase Studies: Detailed case studies showcasing successful project delivery and
\n\noutcomes.
\n\nOrganizational Structure:
\n\nEffective Management: An effective organizational structure with clear roles and responsibilities, ensuring efficient project management and execution.
\n\nSupport Systems: Robust support systems for administrative, logistical, and operational functions.
\n\nProject Management Expertise:
\n\nProject Management Certifications: Certifications such as PMP (Project Management Professional) or similar credentials that validate expertise in project management.
\n\nTrack Record of Delivery: Proven ability to deliver projects on time, within budget, and to the required quality standards.
\n\nCommunication and Collaboration:
\n\nStakeholder Engagement: Skills in engaging and managing relationships with various stakeholders, including clients, vendors, and team members.
\n\nReporting and Documentation: Ability to provide clear and comprehensive reports and documentation throughout the project lifecycle
\n\n\n\n
Key Experts will not be evaluated at the shortlisting stage.
\n\n\n\n
The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016, revised November 2020 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.
\n\n\n\n
Consultants may associate with other firms to enhance their qualifications but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.
\n\n\n\n
A Consultant will be selected in accordance with the Consultants Quality and Cost-based Selection method set out in the Procurement Regulations.
\n\n\n\n
Further information can be obtained at the address below during office hours 0900 to 1700 hours.
\n\n\n\n
Expressions of interest must be delivered in a written form to the address below (in person, or by mail, or by e-mail) by 05 August 2025
\n\n\n\n
African Union Commission,
\n\nAttn: Head of Supply Chain Management Division
\n\nBuilding C, 3rd Floor,
\n\nP.O Box 3243, Roosevelt Street
\n\nAddis Ababa, Ethiopia
\n\nTel: +251 (0) 11 551 7700 – Ext 4305
\n\nFax: +251 (0) 11 551 0442; +251 11-551-0430
\n\nE-mail: tender@africa-union.org
\n\n\n\n
\n\n
TERMS OF REFERENCE
\n\n(CONSULTING SERVICES – FIRM)
\n\nProc REF: ET-AUC-493209-CS-QCBS
\n\n\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
Access to the digital space in Africa is increasingly expanding, and many of those coming online are children –defined as ‘all those under the age of 18’. It is estimated that worldwide 1 in 3 internet users is a child, and more than 175,000 children go online for the first time every day - a new child every half a second.
\n\nIn Africa, it is estimated that 40% of youth aged between 15-24 years can access the internet. With children getting connected to the digital world so too the risks that the online world brings to children have exponentially grown. The COVID-19 pandemic increasingly drew African children to the online world, with some accessing the internet for the first time.
\n\nOnline risks are present 24/7 through devices that enable access to the internet. The situation is exacerbated for children with special needs and disabilities. The international child rights community categorizes online risks to children into 4 categories – content, contact, conduct and consumer/contract risks (4Cs).
\n\nThe African Union Commission developed a Child Online Safety and Empowerment Policy which assesses the opportunities and risks related to digital access for children in Africa, as well as the factors influencing child online safety. The Policy sets out the key cross-cutting issues to deliver on children’s rights in the digital environment and identifies 10 policy goals for the Continent, ranging from developing institutional capacity and reviewing legal and regulatory frameworks to ensuring corporate responsibility and investing in education and training.
\n\nThe African Child Online Safety and Empowerment Policy was endorsed by the Executive Council of the African Union during its Forty-Fourth Ordinary Session from 14 - 15 February 2024 in Addis Ababa, Ethiopia. This showcases Africa’s pioneering as the first region in the world to devise policy for protecting, empowering and ensuring the safety of children online. Among other things Africa aims to ensure the new technologies serve the needs of our children and harness their incredible potential for the benefit of the continent.
\n\nTo realize child safety and empowerment, the Policy sets the following objectives and the strategic imperatives for a comprehensive national action plan for the protection of children online, namely: institutional capacity development; legal and regulatory frameworks; Personal data, privacy and identity protection of a child; response and support systems against child exploitation and abuse (CSEA); corporate responsibilities of businesses to uphold children’s rights; training and education across the value chain; raising public awareness and communications of online risks; research and development in the child safety area; and most importantly fostering international cooperation to exchange good practices and lessons learned.
\n\nAmongst the key recommendations of the policy is the need to affirm strong commitments to child online safety at the highest level in government; strengthening criminal justice frameworks to enable law enforcement and the judiciary to effectively tackle child online safety related offences including child online sexual exploitation and abuse (CSEA); promoting and supporting accessible digital education in schools and for parents, guardians and community leaders; developing and maintaining databases to pool resources and information exchange including hotlines for reporting and victim support; and establishing an African child online resource fund and program.
\n\nThe Policy calls for a whole society approach to be employed for implementation due to the cross-sectoral, cross-border and transnational nature of the digital environment necessitating strong national, regional, and international cooperation to mitigate the risks arising from the misuse of digital technologies, to ensure that all stakeholders, including States, businesses, and other actors, effectively respect, protect and fulfil children’s rights in relation to the digital environment. The need for gathering rigorous data that would lead to development of future evidence-based interventions that strengthen online safety for children with proper attention to all aspects of child rights that are impacted in this digital age.
\n\nThe policy, and its proposed implementation plan, has been designed to assist African Member States with the development of national child online safety and empowerment policies as well as paving the way for a safer and nurturing online environment for children to ensure an inclusive digital society and economy with active participation of Africa’s future generation, the children in key policy areas, including legal, educational, and technical interventions.
\n\n\n\n
\n\n
2. AIM AND OBJECTIVES OF THE ASSIGNEMENT
\n\n\n\n
The overall objectives of the assignment are as follows:
\n\n\n\n
Develop and maintain a child-friendly public portal for child online safety and empowerment. The African Union will create a child-friendly and accessible public portal for online safety and digital engagement, covering the full range of child online safety issues as set out in this AU child online safety policy. Targeted messages and materials should be designed in consultation with children, young people and the engagement of parents, policymakers and educators.
\n\n\n\n
The portal to be accompanied by training materials / manual with the objective of raising awareness, disseminating best practices and building the necessary capacities to allow the safe access and use of the portal by AU Member States.
\n\n\n\n
3.SCOPE OF WORK
\n\n\n\n
The firm (consultants) is expected to perform the following activities:
\n\n\n\n
\n\n
4.EXPECTED DELIVERABLES
\n\n\n\n
All deliverables, including reports, architecture, plans, and other artifacts, will be submitted shall be provided in both electronic and printed formats to the Infrastructure and Energy Directorate project manager for acceptance and/or approval. The project deliverables and work products shall be as follows:
\n\n\n\n
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Deliverables \n\t\t\t | \n\t\t\t\n\t\t\t Deliverables after signing of contract \n\t\t\t | \n\t\t
| \n\t\t\t Development of a child-friendly public portal for online safety and digital engagement \n\t\t\t | \n\t\t||
| \n\t\t\t 1. \n\t\t\t | \n\t\t\t\n\t\t\t Inception report \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t 1 month \n\t\t\t | \n\t\t
| \n\t\t\t 2. \n\t\t\t | \n\t\t\t\n\t\t\t Needs assessment, case collection developed, and baseline data compiled \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t 2 months \n\t\t\t | \n\t\t
| \n\t\t\t 3. \n\t\t\t | \n\t\t\t\n\t\t\t Child-friendly portal conceptional framework and design (prototype) developed \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t 4 months \n\t\t\t | \n\t\t
| \n\t\t\t 4. \n\t\t\t | \n\t\t\t\n\t\t\t Prototype pilot testing and validation completed \n\t\t\t | \n\t\t\t\n\t\t\t 6 months \n\t\t\t | \n\t\t
| \n\t\t\t 5. \n\t\t\t | \n\t\t\t\n\t\t\t A Child-friendly portal for child online safety and empowerment developed \n\t\t\t | \n\t\t\t\n\t\t\t 7 Months \n\t\t\t | \n\t\t
| \n\t\t\t 6. \n\t\t\t | \n\t\t\t\n\t\t\t A Manual containing portal maintenance and sustainability requirements, best practices, training materials and awareness raising content developed to support the implementation and dissemination of the portal. \n\t\t\t | \n\t\t\t\n\t\t\t 8 months \n\t\t\t | \n\t\t
\n\n
6.Duration of Assignment
\n\n\n\n
The duration of the assignment is 8 months
\n\n\n\n
\n\n
FIRM/ CONSULTANTS PROFILE
\n\n\n\n
The organization will review and assess the corporate-level qualifications of the consulting firm’s bidding, based on the criteria and capabilities necessary to be deemed competent and reliable for delivering high-level services or products, particularly for strategic projects such as the development of a child-friendly online public portal.
\n\nThe following key qualifications will be required for the firm:
\n\n\n\n
Organizational Experience:
\n\nProven Track Record: Demonstrated in prior assignments on the development of a child-friendly online public portal for online safety and digital engagement. The firm should have relevant 10 years of experience in child online public portal development at national / regional levels.
\n\nDemonstrated success in managing and delivering at least 3 similar projects or services with similar scope and activities, preferability at national, regional and/or continental levels.
\n\nTechnical and Professional Capabilities:
\n\nQualified Personnel: A team of skilled professionals with relevant expertise, including advanced degrees, certifications, and practical experience in the area concerned.
\n\nTechnical Resources: Access to the latest technology, tools, and methodologies required to execute projects effectively.
\n\nFinancial Stability:
\n\nFinancial Health: Strong financial standing with evidence of profitability, financial management practices, and the ability to sustain operations and project delivery over time. Insurance and Liability Coverage: Adequate insurance coverage, including professional liability insurance, to protect against potential risks.
\n\nQuality Assurance:
\n\nCertifications: Relevant industry certifications such as ISO 9001 for quality management systems or other standards that demonstrate commitment to quality.
\n\nProcesses and Methodologies: Established processes and methodologies for project management, quality control, and continuous improvement.
\n\nCompliance and Risk Management:
\n\nRegulatory Compliance: Adherence to relevant laws, regulations, and standards within the industry.
\n\nRisk Management Practices: Well-defined risk management procedures to identify, assess, and mitigate potential risks associated with projects.
\n\nReferences: Positive references and testimonials from previous or current clients, demonstrating the firm’s reputation and reliability.
\n\nCase Studies: Detailed case studies showcasing successful project delivery and
\n\noutcomes.
\n\nOrganizational Structure:
\n\nEffective Management: An effective organizational structure with clear roles and responsibilities, ensuring efficient project management and execution.
\n\nSupport Systems: Robust support systems for administrative, logistical, and operational functions.
\n\nProject Management Expertise:
\n\nProject Management Certifications: Certifications such as PMP (Project Management Professional) or similar credentials that validate expertise in project management. Track Record of Delivery: Proven ability to deliver projects on time, within budget, and to the required quality standards.
\n\nCommunication and Collaboration:
\n\nStakeholder Engagement: Skills in engaging and managing relationships with various stakeholders, including clients, vendors, and team members.
\n\nReporting and Documentation: Ability to provide clear and comprehensive reports and documentation throughout the project lifecycle.
\n\n\n\n
Consultant’s Team Composition
\n\n\n\n
The Bidder shall provide detailed information on the structure and composition of the team, including a list of advisors, the on-site team, and relevant technical and administrative support staff, along with their roles and deployment across various project phases.
\n\n\n\n
\n\n
\n\n
The team leader should meet the following requirements:
\n\n\n\n
Educational Background
\n\n\n\n
An advanced university /Engineering degree in the following fields:
\n\n\n\n
Professional Experience
\n\nKnowledge and Expertise
\n\n\n\n
Stakeholder Engagement
\n\n\n\n
Global Perspective
\n\n\n\n
Problem-Solving Skills
\n\nCollaboration and Teamwork
\n\n\n\n
Language Skills
\n\nJunior online portal designer and developer
\n\n\n\n
The junior online designer and developer should meet the following requirements:
\n\n\n\n
Educational Background
\n\nBachelor’s degree in the following fields:
\n\n\n\n
Professional Experience
\n\nKnowledge and Expertise
\n\n\n\n
Stakeholder Engagement
\n\n\n\n
Global Perspective
\n\nProblem-Solving Skills
\n\n\n\n
Collaboration and Teamwork
\n\n\n\n
Language Skills
\n\n\n\n
Data, Services, and facilities to be provided by the Client
\n\n\n\n
The organization will provide all relevant existing documents to facilitate the consulting firm’s work and will also offer office space for the consulting team.
\n\n\n\n
Client’s Management Arrangement
\n\n\n\n
Consultant will report to the Director I&E. The consultant firm reviews of progress will be done at each stage of the progress (from Inception, milestones stages to the final product delivery).
\n\n"},{"id":"OP00358348","notice_type":"Request for Expression of Interest","noticedate":"19-May-2025","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2025-06-06T00:00:00Z","submission_deadline_time":"17:00","project_ctry_name":"Papua New Guinea","project_id":"P174637","project_name":"Child Nutrition and Social Protection Project","bid_reference_no":"PG-DFCDR-489507-CS-CQS","bid_description":"Consultancy Services for Enhancement of the Nextgen Beneficiary Management Systems for Program Scale Up and Integration of Additional Functions","procurement_group":"CS","procurement_method_code":"CQS","procurement_method_name":"Consultant Qualification Selection","contact_address":"P.O Box 7354, Boroko, Sambra Haus, Kumul Avenue, Waigani, 675 Port Moresby, Papua New Guinea","contact_ctry_name":"Papua New Guinea","contact_email":"nanplasj@gmail.com","contact_name":"Joseph Klapat","contact_organization":"Department of Community Development and Religion","contact_phone_no":"72122292","contact_web_url":"http://www.dfcd.gov.pg","submission_date":"2025-05-19T00:00:00Z","notice_text":"
REQUEST FOR EXPRESSIONS OF INTEREST
\n\n(CONSULTING SERVICES – FIRMS SELECTION)
\n\nCountry: Independent State of Papua New Guinea
\n\nName of Project: Child Nutrition and Social Protection Project (CNSP)
\n\nLoan No./Credit No: 7072
\n\nImplementing Agency: Department for Community Development and Religion (DfCDR)
\n\n\n\n
Assignment Title: Consultancy Services for Enhancement of the Nextgen Beneficiary Management Systems for Program Scale Up and Integration of Additional Functions
\n\nReference No. (as per Procurement Plan): PG-DFCDR-489507-CS-CQS
\n\n\n\n
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Note:
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Department for Community Development and Religion
\n\nAttn: Project Manager
\n\nWaigani, Port Moresby
\n\nPapua New Guinea
\n\nE-mail: josephklapat@gmail.com with a copy to: procurement.cnsp@gmail.com
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==================================================================
\n\nTerms of Reference (TOR)
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TITLE: ENHANCEMENT OF THE NEXTGEN BENEFICIARY MANAGEMENT SYSTEMS FOR PROGRAM SCALE UP AND INTEGRATION OF ADDITIONAL FUNCTIONS
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PROJECT: CHILD NUTRITION SOCIAL PROTECTION PROJECT (CNSP) PROJECT
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CLIENT: DEPARTMENT OF COMMUNITY DEVELOPMENT AND RELIGION
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PORT MORESBY
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DURATION: July 2025 – June 2026
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The Department of Community Development and Religion (DfCDR) – with support from the World Bank
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The Child Nutrition and Social Protection (CNSP) Project – branded as NextGen – is a Government of Papua New Guinea (GoPNG) initiative, which aims to improve utilization of priority nutrition interventions and purchasing power of first thousand-day households in selected districts. It has three components.
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(DfCDR)
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The target beneficiaries and recipients of the child grant are pregnant women or caretakers of young children under the age of 2. In terms of geographic coverage, the project will focus on a subset of provinces and districts that have strong commitment and reasonable local capacity for implementation. A phased approach of the program will follow to gradually expand the operation in 19 districts. For the pilot implementation period in 2024, four (4) districts were selected by GoPNG – North Fly District of Western Province (Southern Region), Kundiawa-Gembogl District of Chimbu Province (Highlands Region), Madang District of Madang Province (Momase Region), and Gazelle District of East New Britain Province (Islands Region). Payment service providers (PSPs) play an important role in opening new accounts and distributing the grant to beneficiaries. Benefits are paid through digital payment channels facilitated by the PSPs. To promote optimal use of the cash transfer, recipients are informed of the purpose of the benefit, how much, when, and for how long they can expect to receive the transfers to help them make informed choices on how to wisely spend the government assistance.
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The effective and efficient delivery of the child nutrition grant is underpinned by the Beneficiary Management System that enables the provision of social protection services reliably, regularly, accessibly and securely by the DfCDR. The department is now seeking a technology company and partner to support the development, implementation and rollout of additional functions, modules and services for the CNSP MIS as a foundational step towards integrated information management for social protection delivery.
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The primary objective of this assignment is to support the implementation and scale up of the CNSP program through the strengthening of the MIS. The CNSP MIS is designed to support the Program Operations Manual by facilitating the following aspects of the social protection delivery chain:
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The selected firm will be responsible for the following tasks:
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integration solutions, including the production of detailed design documentation with sample files and messages, location and access for log files, exceptions handling and common errors encountered.
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accessed by CDWs and VHAs:
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relevant indicators
\n\nDfCDR approval.
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future trainers
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setup for community level operations.
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The firm is expected to deliver the following:
\n\nThe following key deliverables will be delivered by the firm:
\n\n| \n\t\t\t Key Deliverable \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t Anticipated effort \n\t\t\t | \n\t\t
| \n\t\t\t Key deliverable 1: Submission of a project workplan \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t One week from commencement of assignment \n\t\t\t | \n\t\t
| \n\t\t\t Key Deliverable 2: \n\n\t\t\tDesign documentation for the upgraded mobile and web components and modules of the MIS, including functional and non-functional design requirements, process flows, and mock-ups where relevant. \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t Four weeks (or Month 1) after submission and acceptance of key deliverable 1 \n\t\t\t | \n\t\t
| \n\t\t\t Key Deliverable 3: System Integration Test Plan and Test Results Report, including defect logs, resolution actions, and sign-off from DfCDR. \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t Seven weeks (or Month 3) after submission and acceptance of key deliverable 2 \n\t\t\t | \n\t\t
| \n\t\t\t Key Deliverable 4: Training Materials and Train of Trainers (ToT) Package, including role-specific user guides, presentation slide decks, video tutorials (where necessary) and a ToT facilitator manual. \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t Eight weeks (or Month 5) after submission of key deliverable 3 \n\n\t\t\t\n\t\t\t | \n\t\t
| \n\t\t\t Key Deliverable 5: System Documentation, including both technical (e.g., system architecture, APIs) and functional (e.g., workflows, permissions) aspects. \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t Within twenty weeks (or Month 11) after submission and acceptance of key deliverable 3. \n\t\t\t | \n\t\t
| \n\t\t\t Key Deliverable 6: Post-Deployment Review and Recommendations Report, capturing lessons learned, improvement areas, and a roadmap for future enhancements. \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t Before the expiry date of the assignment or on Month 12. \n\t\t\t | \n\t\t
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The following criteria will be used to shortlist a firm:
\n\n5.1 Qualifications and Experience of the firm
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5.2 Proposed team key experts No
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| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t Resource \n\t\t\t | \n\t\t\t\n\t\t\t Skillsets \n\t\t\t | \n\t\t\t\n\t\t\t Required Experience \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Lead Software Developer \n\t\t\t | \n\t\t\t\n\t\t\t
practice on development processes, including appropriate commenting on code, continuous testing, code \n\n\t\t\treviews, etc. \n\n\t\t\t
contact for development approach and plans \n\t\t\t | \n\t\t\t\n\t\t\t
experience, proficient in: \n\n\t\t\t
(RESTful) and code repository management (GitHub/BitBucket). \n\n\t\t\t
MIS within the cloud or dedicated hosting \n\n\t\t\tenvironments. \n\t\t\t | \n\t\t
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| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Mobile Application Developer \n\t\t\t | \n\t\t\t\n\t\t\t
development, cross-platform \n\n\t\t\tframeworks (e.g., Flutter, React Native), UI/UX design \n\t\t\t | \n\t\t\t\n\t\t\t
development, with a portfolio of similar projects \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Additional Senior / Junior Full Stack Developers \n\t\t\t | \n\t\t\t\n\t\t\t
management \n\n\t\t\t
interoperability \n\t\t\t | \n\t\t\t\n\t\t\t
in systems integration, JavaScript, PHP, etc. \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Business Analyst / Quality Assurance Specialist \n\t\t\t | \n\t\t\t\n\t\t\t
documentation, including process diagrams, database and integration design definition, etc. \n\n\t\t\t
testing documentation, including test plans, test coverage and test cases \n\n\t\t\t
managing automated and manual \n\n\t\t\ttesting, user acceptance testing (UAT), and mobile application testing \n\t\t\t | \n\t\t\t\n\t\t\t
supporting and testing complex systems and mobile \n\n\t\t\tapplications \n\t\t\t | \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Technical Writer \n\t\t\t | \n\t\t\t\n\t\t\t
experience in creating user guides, technical manuals, and knowledge \n\n\t\t\ttransfer documentation \n\t\t\t | \n\t\t\t\n\t\t\t
or technical writing role, particularly for IT systems \n\t\t\t | \n\t\t
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At various stages of the project, non -key experts may be required to support the above core resources:
\n\nfor testing and live environments. Experience with both cloud and on-site client dedicated server hosting solutions are essential
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The project is expected to commence in July 2025 and be completed by June 2026. The selected company should submit a detailed project timeline depicting only the development phase with options for maintenance /service (SLAs) as part of the proposal.
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"},{"id":"OP00351409","notice_type":"Request for Expression of Interest","noticedate":"10-Apr-2025","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2025-05-02T00:00:00Z","submission_deadline_time":"10:00","project_ctry_name":"Eastern and Southern Africa","project_id":"P171967","project_name":"Regional Infrastructure Finance Facility (RIFF) Project","bid_reference_no":"ZM-COMESA -445856-CS-LCS","bid_description":"Procurement of Electronic Document Management System","procurement_group":"CS","procurement_method_code":"LCS","procurement_method_name":"Least Cost Selection","contact_address":"Ben Bella Road, P. O. Box 30051, Lusaka","contact_ctry_name":"Zambia","contact_email":"melginaid@gmail.com","contact_name":"Mohamed Kheir Elginaid","contact_organization":"COMESA","contact_phone_no":"+260779791783","submission_date":"2025-04-10T00:00:00Z","notice_text":"
REQUEST FOR EXPRESSIONS OF INTEREST
\n\n(CONSULTING SERVICES - FIRMS SELECTION)
\n\nIMPLEMENTING AGENCY: COMMON MARKET FOR EASTERN AND SOUTHERN
\n\nAFRICA ( COMESA)
\n\nNAME OF PROGRAM: REGIONAL INFRASTRUCTURE FINANCE FACILITY
\n\n(RIFF) PROJECT
\n\nPROJECT ID : P180547
\n\nASSIGNMENT TITLE: PROCUREMENT OF AN ELECTRONIC DOCUMENT MANAGEMENT SYSTEM. REFERENCE NO. ZM-COMESA -445856-CS-LCS
\n\n1.0 INTRODUCATION
\n\nThe Common Market for Eastern and Southern Africa (COMESA) is a regional grouping of 21 African States which have agreed to promote regional integration through trade development and transport facilitation. COMESA's objectives include sustainable economic development through economic and social progress in all Member States through increased co-operation and integration in all fields of development particularly in Trade, Customs and Monetary Affairs, Transport, Communication and Information Technology, Industry and Agriculture, Energy, Environment and Natural Resources including Gender and Social Development. The Secretariat is based in Lusaka, Zambia.
\n\nCurrently, information management is manual with offices filling with files, extra storage spaces that are quickly running out, and low accountability on records management. Manual management of records has been time consuming as the retrieval mechanisms are tedious, document loss has been witnessed occasioning repeat processes, inefficiency, and delayed decisions. Duplication of information has become common as divisions are not able to establish whether the same information exists in other divisions, and this has added to the costs of managing information.
\n\nTherefore, the COMESA Secretariat is planning to acquire an Electronic Document Management System to digitize the management of documents.
\n\n2.0 OBJECTIVE OF THE ASSIGNMENT
\n\nThe COMESA Secretariat is planning to acquire an Electronic Document Management System to digitize the management of documents. The system shall assist the Secretariat to strengthen its processes with a view to ensuring that it is efficient and effective in its operations. It is expected that An Electronic Document Management System at COMESA will achieve the following:
\n\nThe detailed Terms of Reference (TOR) for the assignment are attached to this request for expressions of interest
\n\n3.0 SHORTLISTING CRITERIA
\n\nThe Common Market for Eastern and Southern Africa now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria is as follows;
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| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Evaluation CRITERIA \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t The firm’s core business ( Submit company profile) \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Experience of the firm \n\n\t\t\tEvidence of having carried out implementation and support of electronic document management system (Name, scope and cost of precious comparable similar assignments and client contact details -email, physical address and details of the contact person) \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Technical and managerial capability of the firm to manage the assignment \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Eligibility \n\n\t\t\t(Firms must not be debarred or sanctioned by the World Bank) \n\t\t\t | \n\t\t
The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” Fifth Edition of September 2023.
\n\nConsultants may associate with other firms to enhance their qualifications but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.
\n\nA Consultant will be selected in accordance with the Least Cost Selection method set out in the Procurement Regulations Fifth Edition of September 2023.
\n\nFurther information can be obtained at the address below during office hours from 09:00 to 16:00 hours Monday to Thursday, on Fridays from 09:00 to 12:30 hours Zambian time except for weekends and Public Holidays. Address: Head of Procurement, COMESA Secretariat, Ben Bella Road, Lusaka, Zambia.
\n\nEmail address: procurement@comesa.int
\n\n4.0 SUBMISSION
\n\nExpressions of interest must be submitted written to the following email address;
\n\nTenders@comesa.int with a copy to procurement@comesa.int
\n\nATT: THE HEAD OF PROCUREMENT
\n\nASSIGNMENT TITLE: PROCUREMENT OF AN ELECTRONIC DOCUMENT MANAGEMENT SYSTEM
\n\nREFERENCE No. ZM – COMESA – 445856-CS-LCS
\n\n5.0 CLOSING DATE FOR SUBMISSION
\n\nThe Closing date for receipt of Expression of Interest is 2nd May 2025 at 10:00 hours Zambian time
\n\nNB: Physical submission of EOIs shall not be accepted.
\n\nTERMS OF REFERENCE
\n\nThe Common Market for Eastern and Southern Africa (COMESA) is a regional grouping of 21 African States which have agreed to promote regional integration through trade development and transport facilitation. COMESA's objectives include sustainable economic development through economic and social progress in all Member States through increased co-operation and integration in all fields of development particularly in Trade, Customs and Monetary Affairs, Transport, Communication and Information Technology, Industry and Agriculture, Energy, Environment and Natural Resources including Gender and Social Development. The Secretariat is based in Lusaka, Zambia.
\n\nCurrently, information management is manual with offices filling with files, extra storage spaces that are quickly running out, and low accountability on records management. Manual management of records has been time consuming as the retrieval mechanisms are tedious, document loss has been witnessed occasioning repeat processes, inefficiency, and delayed decisions. Duplication of information has become common as divisions are not able to establish whether the same information exists in other divisions, and this has added to the costs of managing information.
\n\nThere are no established archiving procedures, and it has become difficult to move information through the records management cycle. Furthermore, security of these records in paper formats stored in rooms that are not purpose-built, coupled with lack of security for personal data through unauthorized access, poses threat to the information. Information back-up is not guaranteed as there are no offsite storage facilities and information could be lost in the event of a disaster. It has become increasingly difficult to establish workflows and this has created inefficiencies as documents are moved physically from office to office for signatures and approval.
\n\nTherefore, the COMESA Secretariat is planning to acquire an Electronic Document Management System to digitize the management of documents. Furthermore, the system shall assist the Secretariat to strengthen its processes with a view to ensuring that it is efficient and effective in its operations
\n\nIt is expected that An Electronic Document Management System at COMESA will resolved the following:
\n\nThe main objectives of the project are to:
\n\n2. The scope of work of the project is as follows:
\n\nThe EDMS solution must include, but is not limited to, the following features:
\n\nThe system shall be hosted on the COMESA servers and shall be able to operate in a cloud based environment.
\n\nA scanning feature is desirable, and the system solution should be compatible with a wide variety of scanners.
\n\nThe EDMS shall provide facilities to automate workflow processes and actions that documents go through from creation to storage, review & collaboration, approval, publishing and archiving to streamline processes. The EDMS should automatically generate mails to convey the assigner and assignee of an assignment operation.
\n\nThe EDMS can include Artificial Intelligence (AI) features to greatly enhance the capabilities of the system by automating tasks, improving search and retrieval, enhancing collaboration, and providing insights.
\n\nThe EDMS shall provide built-in analytics and reporting features with data extraction in various formats such as MS Word, PDF or MS Excel and includes drilling capabilities. It should include interactive dashboards and highly formatted reporting.
\n\nThe objective of the report module is to facilitate decision-making by the Executive Management.
\n\nThe non-functional requirements for the EDMS are as follows:
\n\nThe user interface is key to application usability. The System should include content presentation, application navigation, and user assistance.
\n\nThe system must provide users with screens focusing on their roles (minimizing clutter).
\n\nUsers should be provided with in data presentation. The system should allow users to select appropriate settings and property values on display options that fits their preferences, e.g., choice of whether data appears in a grid, a chart, or a grid/chart combination.
\n\nThe system should provide online help that includes comprehensive instructions on using each feature. The users should be provided with default mechanisms for accessing help pages e.g., by clicking the question mark icon across all the screens or a distinct menu Help > Help... menu option in the menu bar. A link to a comprehensive help resource should be provided in various formats e.g., Wiki, PDF etc.
\n\nThe system should provide a simple traceable navigation of the entire system with options clearly showing the users where they are and how they can navigate away from the current screens and consequences of doing so.
\n\nThe vendor shall provide the hardware sizing for the proper running of the application.
\n\nAll server-side components must execute on server-class computers. All client-side components must execute on workstation-class and personal-class computers.
\n\nNote: in a scenario where the system uses third party plugins to run, this must be stated in advance for information security tests and clearance.
\n\nEnd to end encryption must be provided in all the interactions in the system e.g., chat facilities, web browsers, mobile apps etc.
\n\nThe system should be responsive and perform efficiently, even with many users and data. It should have acceptable response times for tasks such as document retrieval, report generation, and system updates. The vendor will perform a stress test once the system is commissioned.
\n\nThe system should be designed to minimize downtime through robust error handling, fault tolerance, and backup and recovery mechanisms. It should also have appropriate monitoring and alerting capabilities to identify and address potential issues proactively.
\n\nThe system should be designed to recover quickly from a crash or a failure in the system and return to full operations.
\n\nThe system shall provide security measures based on best practices and international standards. Some security features may include encryption of data on database and web services, implementation using HTTPS, only authorized users are able to access the system via an authentication mechanism and Role based access.
\n\nAll system components must follow a common and standard set of exchange formats to exchange data.
\n\nThe design should be scalable to provide for future business needs.
\n\nThe system should also be able to integrate with other systems such as Sun Financial system, M& E system, Human Resource Management System, E-Procurement system, Planning & Budgeting system, etc. It should provide standardized interfaces (APIs) or support industry-standard integration protocols to facilitate data exchange and interoperability.
\n\nThe system should adhere to relevant legal and regulatory requirements, such as data protection and privacy regulations (e.g., GDPR) and employment law. It should support features and controls to ensure compliance, such as data retention policies, audit trails, and consent management. It is recommend that the design of the Document Management System comply with the principles laid down in the ISO international standard IEC 82045-1.
\n\nThe system should be accessible and functional on mobile devices, allowing users to perform essential tasks on smartphones or tablets. The user interface should be responsive and optimized for mobile screens, enabling employees and managers to access information on the go.
\n\nThe system shall be developed/customize on the latest version of technology stack. The vendor shall provide the system architecture, infrastructure and license requirements for the proposed solution.
\n\nA project committee will be setup to provide governance, oversight, and strategic guidance for the project. The committee serves as a central decision-making body, ensuring that the project aligns with the overall goals and objectives of the organization. The project committee will comprise of the following members:
\n\nTimeline
\n\nThe EDMS implementation project is anticipated to span for 10 months after the vendor selection and contract negotiation, which will cover a period of 3 months. The actual Project implementation timelines are as follows:
\n\n| \n\t\t\t SN \n\t\t\t | \n\t\t\t\n\t\t\t Activity \n\t\t\t | \n\t\t\t\n\t\t\t Timeline \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Planning and requirements gathering \n\t\t\t | \n\t\t\t\n\t\t\t 01/06/2024 to 15/07/2024 \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t System customization and configuration \n\t\t\t | \n\t\t\t\n\t\t\t 16/07/2024 to 31/10/2024 \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Data migration and testing \n\t\t\t | \n\t\t\t\n\t\t\t 01/11/2024 to 13/12/2024 \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Training and user acceptance testing \n\t\t\t | \n\t\t\t\n\t\t\t 13/01/2025 to 28/02/2025 \n\t\t\t | \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Rollout and post-implementation support \n\t\t\t | \n\t\t\t\n\t\t\t 01/03/2025 to 30/04/2025 \n\t\t\t | \n\t\t
Implementation Plan
\n\nThe vendor shall provide a project Grant charts detailing the project schedule, phase, task and subtask duration, proposed phasing for roll-out of proposed system and highlight key milestone dates that illustrates the duration of tasks listed in the scope of work and identifies results and deliverable milestone. The proposed Grant chart should be based upon the proposed project approach and timeline.
\n\nProject Approach, Methodology & Governance
\n\nThe vendor is expected to describe how the firm intends to manage all aspects of the work to be performed, including schedules for completion of tasks/subtasks, procedures for scheduling and cost control.
\n\nTesting and UAT
\n\nThe vendor should commit to submit Unit Test Plans, System Test Plans, Integration Test Plans, Load and Stress Test Plan. The Test Results should be submitted to COMESA as evidence of full-fledged testing carried out prior to UAT.
\n\nThe vendor should submit UAT test scripts to ensure that the UAT scenarios cater for all the requirements expressed by the users. A comprehensive user manual should be made available before the training.
\n\nThe UAT exercise should consist of different rounds of testing as follows:
\n\nQuality Assurance Plan
\n\nThe vendor shall provide a proper Quality Assurance plan to ensure the success of project. The vendor should ensure that all work products are evaluated and that evidence is provided to the fact that:
\n\nChange management strategies will be employed to ensure smooth transition and adoption of the new Planning & Budgeting system. As the implementation and adoption of business process changes will be vital to the success of the project, the consultant should be able to explain and communicate business process changes and their associated requirements to individuals throughout the COMESA including to executive managers, division heads, subject matter experts, and end-users. The consultant shall provide guidance and mentor the project core team to successfully implement the overall business transformation and system changes for the COMESA. The change management plan will include amongst others:
\n\nThe following mandatory deliverables should be provided:
\n\n| \n\t\t\t SN \n\t\t\t | \n\t\t\t\n\t\t\t Deliverable \n\t\t\t | \n\t\t\t\n\t\t\t Details \n\t\t\t | \n\t\t
| \n\t\t\t 1. \n\t\t\t | \n\t\t\t\n\t\t\t Project Management Plan and Project Documents \n\t\t\t | \n\t\t\t\n\t\t\t The project management plan shall cover the following aspects: \n\n\t\t\t
The vendor shall update the project plan at the end of each project phases. Furthermore, the vendor is expected to provide regular weekly progress reports or as specified by COMESA project steering committee. \n\t\t\t | \n\t\t
| \n\t\t\t 2. \n\t\t\t | \n\t\t\t\n\t\t\t Solution Blueprint \n\t\t\t | \n\t\t\t\n\t\t\t The solution blueprint shall cover all the functional, technical, migration and security requirements as well as the system architecture of the proposed solution. \n\t\t\t | \n\t\t
| \n\t\t\t 3. \n\t\t\t | \n\t\t\t\n\t\t\t Training \n\t\t\t | \n\t\t\t\n\t\t\t Training for business users as well as Administration training for IT department and IT Auditor. A comprehensive user manuals and Administrator manual for each module configured shall be delivered. \n\t\t\t | \n\t\t
| \n\t\t\t 4. \n\t\t\t | \n\t\t\t\n\t\t\t User Acceptance Test Document \n\t\t\t | \n\t\t\t\n\t\t\t Vendor should submit the UAT test scripts and ensure that all the UAT scenarios are catered for the requirements expressed by the users. The UAT exercise should consist of different rounds of testing. The vendor should ensure that a full-fledged testing has been carried out prior to UAT. \n\t\t\t | \n\t\t
| \n\t\t\t 5. \n\t\t\t | \n\t\t\t\n\t\t\t A fully operational and bug free efficient system as per requirement \n\t\t\t | \n\t\t\t\n\t\t\t The vendor shall provide a fully operational and bug free system prior to Go-Live. The following will have to be addressed to the satisfaction of the users prior to Go-Live of the system: \n\n\t\t\t
| \n\t\t
| \n\t\t\t 6. \n\t\t\t | \n\t\t\t\n\t\t\t Commissioning report \n\t\t\t | \n\t\t\t\n\t\t\t The commissioning report shall include among others: \n\n\t\t\t
The sign-off shall be done at the end of the operational acceptance. \n\t\t\t | \n\t\t
| \n\t\t\t 6. \n\t\t\t | \n\t\t\t\n\t\t\t Warranty Plan \n\t\t\t | \n\t\t\t\n\t\t\t The vendor shall provide all the terms and condition of the warranty. \n\t\t\t | \n\t\t
| \n\t\t\t 7. \n\t\t\t | \n\t\t\t\n\t\t\t Support Agreement \n\t\t\t | \n\t\t\t\n\t\t\t The vendor shall provide all the terms and condition of the support. Furthermore, the vendor should provide a monthly progress report on maintenance & support activities and a periodic SLA performance report. \n\t\t\t | \n\t\t
Training, Knowledge transfer and Support
\n\nComprehensive training will be provided to end-users and administrators to ensure proper knowledge transfer and proficiency in using the EDMS. The training programme shall be designed for:
\n\nA minimum of three (3) months on-site post implementation support will be provided. Additionally, the selected consultant shall provide ongoing support will be available through:
\n\nThe success of the EDMS implementation project will be evaluated based on predefined success criteria, including:
\n\nThe project committee through regular project status meetings and reports will monitor progress.
\n\nPayment Terms
\n\nThe structure of payment shall be as follows:
\n\nImplementation Services
\n\n| \n\t\t\t S.N \n\t\t\t | \n\t\t\t\n\t\t\t Deliverable \n\t\t\t | \n\t\t\t\n\t\t\t Payment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Project Implementation Plan with agreed project implementation plan \n\t\t\t | \n\t\t\t\n\t\t\t 10% \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Solution Blueprint \n\t\t\t | \n\t\t\t\n\t\t\t 30% \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t EDMS based on the Solution Blueprint \n\t\t\t | \n\t\t\t\n\t\t\t 20% \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Go-live \n\t\t\t | \n\t\t\t\n\t\t\t 30% \n\t\t\t | \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Retention Money- 12 months after Go-Live \n\t\t\t | \n\t\t\t\n\t\t\t 10% \n\t\t\t | \n\t\t
Support Services
\n\n| \n\t\t\t S.N \n\t\t\t | \n\t\t\t\n\t\t\t Deliverable \n\t\t\t | \n\t\t\t\n\t\t\t Payment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t 12 Months post go-live Warranty \n\t\t\t | \n\t\t\t\n\t\t\t 0% \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Annual Maintenance Contract \n\t\t\t | \n\t\t\t\n\t\t\t Annually \n\t\t\t | \n\t\t
Company Profile and Profile of Consultants
\n\nA company profile of the Vendor as well as a list of staff that would be involved in the project and their respective qualifications and experience should be provided.
\n\nThe Consultant shall determine the number and nature of experts they will require to achieve the objectives of the assignment, in accordance with their proposed approach and methodology. Nonetheless, the Consultant’s team shall be composed of at least four (4) experts with extensive demonstrable experience/knowledge as follows:
\n\n\n\n
| \n\t\t\t Education \n\t\t\t | \n\t\t\t\n\t\t\t Requisite Experience \n\t\t\t | \n\t\t
| \n\t\t\t Bsc in Computer Science or related discipline \n\n\t\t\tMaster’s degree in Computer Science, business administration, project management or related discipline, or 5 years relevant professional experience in project management. \n\n\t\t\t\n\n\t\t\t Professional certification in project/programme management. (Desirable) \n\t\t\t | \n\t\t\t\n\t\t\t A minimum of 5 years’ experience in managing IT projects preferably with a focus on EDMS implementations, specifically within the African region. \n\n\t\t\tProfessional certifications in EDMS or Change Management are desirable. Strong communication, leadership, and problem-solving skills are essential for effective project execution. \n\t\t\t | \n\t\t
Solution Architect
\n\n\n\n
| \n\t\t\t ducation \n\t\t\t | \n\t\t\t\n\t\t\t Requisite Experience \n\t\t\t | \n\t\t
| \n\t\t\t Bsc in Computer Science or related discipline \n\n\t\t\t\n\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t A minimum of 5 years of experience in solution architecture, with a focus on EDMS implementations. \n\n\t\t\t\n\n\t\t\t Relevant certifications in solution architecture, enterprise architecture, or EDMS technologies (e.g., TOGAF, AWS Certified Solutions Architect, EDMS platform-specific certifications) is desirable. \n\n\t\t\tStrong communication, leadership, and problem-solving skills are essential for effective project execution. \n\t\t\t | \n\t\t
Functional Expert
\n\n\n\n
| \n\t\t\t Education \n\t\t\t | \n\t\t\t\n\t\t\t Requisite Experience \n\t\t\t | \n\t\t
| \n\t\t\t Bsc in Computer Science or related discipline \n\n\t\t\t\n\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t A minimum of 5 years of hands-on experience working with EDMS functionalities and implementation. \n\n\t\t\tProficiency in EDMS platforms and related technologies, with specific expertise in implementation, customization, and maintenance. \n\n\t\t\tIn-depth knowledge of EDMS platforms. \n\n\t\t\tProficiency in mapping processes and aligning them with IT system capabilities to optimize workflows. \n\n\t\t\tProven ability to gather and document detailed requirements from EDMS and other stakeholders for EDMS configurations and customizations. \n\n\t\t\tHands-on experience in configuring and customizing EDMS to meet organizational needs. \n\n\t\t\tExperience in conducting comprehensive testing of EDMS solutions to ensure functionality, accuracy, and compliance. \n\t\t\t | \n\t\t
Technical Expert
\n\n\n\n
| \n\t\t\t Education \n\t\t\t | \n\t\t\t\n\t\t\t Requisite Experience \n\t\t\t | \n\t\t
| \n\t\t\t Bsc in Computer Science or related discipline \n\n\t\t\t\n\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t A minimum of 5 years of hands-on experience working with EDMS technologies. \n\n\t\t\tProficiency in EDMS platforms and related technologies, with specific expertise in implementation, customization, and maintenance. \n\n\t\t\tHands-on experience with EDMS. \n\n\t\t\tStrong programming skills in languages relevant to EDMS customization (e.g., Java, Python, SQL). \n\n\t\t\tProficiency in scripting languages for automation and integration purposes. \n\n\t\t\tExpertise in database management systems, particularly those used in EDMS (e.g., MySQL, Oracle, SQL Server) \n\n\t\t\t\n\t\t\t | \n\t\t
A Project Team Composition Template clearly indicating the manpower input months should be provided as per format in Annex 1.
\n\nIn this respect, Vendors are required to submit information on reference sites and staff profiles as per format at Annex 2.
\n\nCOMESA shall be notified in writing of any change or replacement of staff being assigned on the project as per their response of the bidding document. Respective qualifications and experience of any new staff joining the implementation team should be provided. COMESA reserves the right to approve any such change.
\n\nCustomer References
\n\nTo be eligible for this exercise, vendors should have at least three (3) reference sites where they have successfully implemented a similar project.
\n\nAnnexes
\n\nAnnex 1: Project Team Composition Template
\n\n| \n\t\t\t SN \n\t\t\t | \n\t\t\t\n\t\t\t Name of Expert \n\t\t\t | \n\t\t\t\n\t\t\t Designation \n\t\t\t | \n\t\t\t\n\t\t\t Manpower Input in Months \n\t\t\t | \n\t\t||
| \n\t\t\t Remote \n\t\t\t | \n\t\t\t\n\t\t\t On-Site \n\t\t\t | \n\t\t\t\n\t\t\t Total \n\t\t\t | \n\t\t|||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Name \n\t\t\t | \n\t\t\t\n\t\t\t Project Manager \n\t\t\t | \n\t\t\t\n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Jane Doe \n\t\t\t | \n\t\t\t\n\t\t\t Solution Architect \n\t\t\t | \n\t\t\t\n\t\t\t 0 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Expert III \n\t\t\t | \n\t\t\t\n\t\t\t Designation III \n\t\t\t | \n\t\t\t\n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Expert IV \n\t\t\t | \n\t\t\t\n\t\t\t Designation IV \n\t\t\t | \n\t\t\t\n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Expert V \n\t\t\t | \n\t\t\t\n\t\t\t Designation V \n\t\t\t | \n\t\t\t\n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t Expert VI \n\t\t\t | \n\t\t\t\n\t\t\t Designation VI \n\t\t\t | \n\t\t\t\n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 7 \n\t\t\t | \n\t\t\t\n\t\t\t Expert VII \n\t\t\t | \n\t\t\t\n\t\t\t Designation VII \n\t\t\t | \n\t\t\t\n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 8 \n\t\t\t | \n\t\t\t\n\t\t\t Expert VIII \n\t\t\t | \n\t\t\t\n\t\t\t Designation VIII \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
\n\n
Annex 2: Individual Team Profiles
\n\n| \n\t\t\t Curriculum Vitae: Expert 1 \n\t\t\t | \n\t\t||||||
| \n\t\t\t Role in the Project \n\t\t\t | \n\t\t\t\n\t\t\t Role X \n\t\t\t | \n\t\t|||||
| \n\t\t\t Name of Expert \n\t\t\t | \n\t\t\t\n\t\t\t Expert 1 \n\t\t\t | \n\t\t|||||
| \n\t\t\t Date of Birth \n\t\t\t | \n\t\t\t\n\t\t\t Dd/mm/yyyy \n\t\t\t | \n\t\t|||||
| \n\t\t\t Nationality \n\t\t\t | \n\t\t\t\n\t\t\t XXXX \n\t\t\t | \n\t\t|||||
| \n\t\t\t Education \n\t\t\t | \n\t\t||||||
| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t Degree \n\t\t\t | \n\t\t\t\n\t\t\t College \n\t\t\t | \n\t\t\t\n\t\t\t Year \n\t\t\t | \n\t\t|||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Bachelor of Science XXX \n\t\t\t | \n\t\t\t\n\t\t\t College Name \n\t\t\t | \n\t\t\t\n\t\t\t 2002 \n\t\t\t | \n\t\t|||
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Master of Science XXX \n\t\t\t | \n\t\t\t\n\t\t\t College Name \n\t\t\t | \n\t\t\t\n\t\t\t 2010 \n\t\t\t | \n\t\t|||
| \n\t\t\t Professional Certifications \n\t\t\t | \n\t\t||||||
| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t Certification \n\t\t\t | \n\t\t\t\n\t\t\t Body and Number \n\t\t\t | \n\t\t\t\n\t\t\t Status \n\t\t\t | \n\t\t|||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Certified XXX \n\t\t\t | \n\t\t\t\n\t\t\t Body X Certificate # \n\t\t\t | \n\t\t\t\n\t\t\t Active \n\t\t\t | \n\t\t|||
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Certified XXX \n\t\t\t | \n\t\t\t\n\t\t\t Body X Certificate # \n\t\t\t | \n\t\t\t\n\t\t\t Expired \n\t\t\t | \n\t\t|||
| \n\t\t\t Expert Profile Summary \n\n\t\t\t\n\t\t\t | \n\t\t||||||
| \n\t\t\t Work Experience \n\t\t\t | \n\t\t||||||
| \n\t\t\t No \n\t\t\t | \n\t\t\t\n\t\t\t Employer \n\t\t\t | \n\t\t\t\n\t\t\t From \n\t\t\t | \n\t\t\t\n\t\t\t To \n\t\t\t | \n\t\t\t\n\t\t\t Designation \n\t\t\t | \n\t\t||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Employer X \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t Designation x \n\t\t\t | \n\t\t||
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Employer X \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t Designation x \n\t\t\t | \n\t\t||
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Employer X \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t Designation x \n\t\t\t | \n\t\t||
| \n\t\t\t Project Experience Related to Current Assignment \n\t\t\t | \n\t\t||||||
| \n\t\t\t Project Client \n\t\t\t | \n\t\t\t\n\t\t\t Client Name \n\t\t\t | \n\t\t|||||
| \n\t\t\t Project Summary \n\n\t\t\t\n\t\t\t | \n\t\t||||||
| \n\t\t\t Responsibilities in the project \n\n\t\t\t\n\t\t\t | \n\t\t||||||
| \n\t\t\t Technologies Used \n\t\t\t | \n\t\t\t\n\t\t\t Technology 1, Technology 2, Technology N \n\t\t\t | \n\t\t|||||
| \n\t\t\t Sign \n\t\t\t | \n\t\t\t\n\t\t\t Expert Signature \n\t\t\t | \n\t\t\t\n\t\t\t Date \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/00 \n\t\t\t | \n\t\t|||
| \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t |
\n\n
"},{"id":"OP00340207","notice_type":"Invitation for Bids","noticedate":"18-Feb-2025","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2025-02-28T00:00:00Z","submission_deadline_time":"14:00","project_ctry_name":"Eastern and Southern Africa","project_id":"P180171","project_name":"Regional Climate Resilience Program for Eastern and Southern Africa 1 Project (RCRP1)","bid_reference_no":"SS-MWRI-460008-GO-RFQ","bid_description":"Procurement of Desktop Computer, Laptop Computer, Video Camera, Software and Accessories for the SKMS-RCRP","procurement_group":"GO","procurement_method_code":"RFQ","procurement_method_name":"Request for Quotations","contact_address":"Juba, South Sudan","contact_ctry_name":"South Sudan","contact_email":"asyunda@gmail.com","contact_name":"Andrew Yunda","contact_organization":"Ministry of Water Resources and Irrigations","contact_phone_no":"0912615175","submission_date":"2025-02-18T00:00:00Z","notice_text":"
18th February, 2025
\n\nALL INVITED SUPPLIERS
\n\n\n\n
Ref No: SS-MWRI-460008-GO-RFQ
\n\n\n\n
\n\n
\n\n
\n\n
\n\n
Section A: Quotation Requirements
\n\n\n\n
\n\n
| \n\t\t\t No \n\t\t\t | \n\t\t\t\n\t\t\t Item Description \n\t\t\t | \n\t\t\t\n\t\t\t Unit \n\t\t\t | \n\t\t\t\n\t\t\t Quantity \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Communication Tools \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t|
\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t|
\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t|
\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 02 \n\t\t\t | \n\t\t|
\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 02 \n\t\t\t | \n\t\t|
\n\t\t\t
| \n\t\t\t\n\t\t\t Set \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t|
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 02 \n\t\t\t | \n\t\t
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 02 \n\t\t\t | \n\t\t
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 02 \n\t\t\t | \n\t\t
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Set \n\t\t\t | \n\t\t\t\n\t\t\t 05 \n\t\t\t | \n\t\t
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Set \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Sets \n\t\t\t | \n\t\t\t\n\t\t\t 05 \n\t\t\t | \n\t\t
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
NB. Full Quotations can be downloaded from NGO forum from the Tender section (Latest Tenders & Other Advertisments topics - South Sudan NGO Forum - Communication Portal ) or at the Ministry of Water Resources from the Project Coordinator office at the below address.
\n\n\n\n
\n\n
The Project Coordinator (RCRP)
\n\nProject Implementation Unit
\n\nMinistry of Water Resources and Irrigation (MWRI)
\n\nPlot No: 11, Block No: AXII, Hai Cinema,
\n\nJuba, South Sudan
\n\n\n\n
Section B: Quotation Submission Sheet
\n\n\n\n
\n\n
Authorized By:
\n\n| \n\t\t\t \n\n\t\t\t Name: \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t ………………………………………. \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t Signature \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t ……………………… \n\t\t\t | \n\t\t
| \n\t\t\t \n\n\t\t\t Position: \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t .......................................................... \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t Date: \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t ……………………… \n\t\t\t | \n\t\t
| \n\t\t\t Authorized for and on behalf of: \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t \n\n\t\t\t Vendor: \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t …………………………………………………………………………………….. \n\t\t\t | \n\t\t
\n\n
Address: ……………………………………………………………………………………….
\n\n……………………………………………………………………………………………........
\n\n\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
Section C: Schedule of Requirements
\n\n\n\n
(to be priced by Bidder)
\n\n\n\n
\n\n
| \n\t\t\t Item No. \n\t\t\t | \n\t\t\t\n\t\t\t Description of Goods | \n\t\t\t\n\t\t\t Unit \n\t\t\t | \n\t\t\t\n\t\t\t Qty \n\t\t\t | \n\t\t\t\n\t\t\t Delivered Unit Price CIP Juba \n\t\t\t | \n\t\t\t\n\t\t\t Delivered Total Price CIP Juba \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 02 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 02 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Set \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 7 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 8 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 02 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 9 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 02 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 10 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 02 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 11 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 12 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 13 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Pieces \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 14 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Set \n\t\t\t | \n\t\t\t\n\t\t\t 05 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 15 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Set \n\t\t\t | \n\t\t\t\n\t\t\t 01 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 16 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Sets \n\t\t\t | \n\t\t\t\n\t\t\t 05 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Total \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
\n\n
Notes:
\n\nAttach any documents -brochure, technical data, etc that may provide additional description of goods required
\n\n\n\n
Authorized By:
\n\n| \n\t\t\t \n\n\t\t\t Name: \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t ………………………………………. \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t Signature \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t ……………………… \n\t\t\t | \n\t\t
| \n\t\t\t \n\n\t\t\t Position: \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t .......................................................... \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t Date: \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t ……………………… \n\t\t\t | \n\t\t
| \n\t\t\t \n\n\t\t\t Authorized for and on behalf of: \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t \n\n\t\t\t Vendor: \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t …………………………………………………………………………………….. \n\t\t\t | \n\t\t
\n\n
\n\n
\n\n
Section D: TECHNICAL DATA/SPECIFICATIONS
\n\n| \n\t\t\t \n\n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t Description \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t required minimum specification \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t bidder’s offered detailed specification \n\t\t\t | \n\t\t
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Genral \n\t\t\t | \n\t\t\t\n\t\t\t The supplier should quote to supply the most current model in its production line. All specifications are minimum, except where ranges, approximations and exactitudes are stated. \n\t\t\t | \n\t\t|
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t High-performance Desktop Computer. \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t High-performance Laptop Computer. \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Virtual Reality Headsets. \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Microphones \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Audio Recorders \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t Adobe Audition Collections \n\t\t\t | \n\t\t\t\n\t\t\t 1. Editing and Workflow Tools: \n\n\t\t\t
2. Color Grading & Correction: \n\n\t\t\t
3. Audio Editing and Mixing: \n\n\t\t\t
4. Motion Graphics and Visual Effects: \n\n\t\t\t
5. VR and 360° Video Editing: \n\n\t\t\t
6. Collaboration and Sharing: \n\n\t\t\t
7. File Formats and Exporting: \n\n\t\t\t
8. Artificial Intelligence (AI) Powered Features: \n\n\t\t\t
\n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 7 \n\t\t\t | \n\t\t\t\n\t\t\t Video Conferencing Systems/ Webinar Platforms \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 8 \n\t\t\t | \n\t\t\t\n\t\t\t Speakers \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 9 \n\t\t\t | \n\t\t\t\n\t\t\t Portable Hard Drives \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 10 \n\t\t\t | \n\t\t\t\n\t\t\t Memory Cards \n\t\t\t | \n\t\t\t\n\t\t\t 256GB – 512GB: Great for professional photographers, videographers, or anyone who needs high-capacity storage for large files. \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 11 \n\t\t\t | \n\t\t\t\n\t\t\t Servers \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 12 \n\t\t\t | \n\t\t\t\n\t\t\t External Hard Drives \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 13 \n\t\t\t | \n\t\t\t\n\t\t\t Uninterruptible Power Supplies (UPS) \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 14 \n\t\t\t | \n\t\t\t\n\t\t\t Microsoft Office 365 \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 15 \n\t\t\t | \n\t\t\t\n\t\t\t Knowledge Management Software \n\t\t\t | \n\t\t\t\n\t\t\t
\n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 16 \n\t\t\t | \n\t\t\t\n\t\t\t Antivirus Software \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
\n\n
We confirm that we comply with the technical requirements or scope of services as detailed above.
\n\nAuthorized By:
\n\n| \n\t\t\t \n\n\t\t\t Signature: \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t ___________________________ \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t Name: \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t ____________________________ \n\t\t\t | \n\t\t
| \n\t\t\t \n\n\t\t\t Position: \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t ___________________________ \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t Date: \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t ____________________________ \n\t\t\t | \n\t\t
| \n\t\t\t \n\n\t\t\t Authorized for and on behalf of: \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t (DD/MM/YY) \n\t\t\t | \n\t\t|
| \n\t\t\t \n\n\t\t\t Supplier: \n\t\t\t | \n\t\t\t\n\t\t\t \n\n\t\t\t _________________________________________________________________ \n\t\t\t | \n\t\t
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
Section E: Contract
\n\nTHIS AGREEMENT made the _____ day of __________ 20_____ between [Name of the Purchaser] (hereinafter called “the Purchaser”) of the one part and [name of Supplier] of [city and country of Supplier] (hereinafter called “the Supplier”) of the other part:
\n\n\n\n
WHEREAS the Purchaser invited quotations for certain goods and ancillary services, and has accepted a quotation by the Supplier for the supply of those goods and services in the sum of [contract price in words and figures] (hereinafter called “the Contract Price”).
\n\n\n\n
NOW THIS AGREEMENT WITNESSETH AS FOLLOWS:
\n\n\n\n
\n\n
(a) The Request for Quotations sent to the Supplier;
\n\n(b) The Price Schedule submitted by the Supplier [and the delivery period] and
\n\n(c) Schedule of Requirements and technical specifications.
\n\n\n\n
\n\n
\n\n
IN WITNESS whereof the parties hereto have caused this Agreement to be executed in accordance with their respective laws the day and year first above written.
\n\n.
\n\nSigned, sealed, delivered by the (for the Purchaser)
\n\n\n\n
Signed, sealed, delivered by the (for the Supplier)
\n\n\n\n
[Name of the Purchaser]
\n\n\n\n
Quotation No __ of __/__/__
\n\nDate of Price quotation __/__/__
\n\n\n\n
Opening date of Quotations ___/___/__ Place of Opening : __________
"},{"id":"OP00299120","notice_type":"Request for Expression of Interest","noticedate":"08-Jul-2024","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2024-07-26T00:00:00Z","submission_deadline_time":"18:00","project_ctry_name":"Uzbekistan","project_id":"P168180","project_name":"Institutional Capacity Building Project","bid_reference_no":"MEF-SAMA-QCBS-SYSTEM-2","bid_description":"Development and Implementation of an Automated System of Accounting and Monitoring for the Activities of State-owned enterprises (SOEs)","procurement_group":"CS","procurement_method_code":"QCBS","procurement_method_name":"Quality And Cost-Based Selection","contact_address":"29., Istiklol street, 100017 Tashkent","contact_ctry_name":"Uzbekistan","contact_email":"jasur.karshibayev@imv.uz","contact_name":"Jasur Karshibaev","contact_organization":"Ministry of Economy and Finance of the Republic of Uzbekistan","contact_phone_no":"+998903311662","contact_web_url":"info@imv.uz","submission_date":"2024-07-08T00:00:00Z","notice_text":"REQUEST FOR EXPRESSIONS OF INTEREST
\n(CONSULTING SERVICES – FIRMS SELECTION)
\n\n
Uzbekistan
\n\nInstitutional Capacity Building Project
\n\nCredit No.: IDA 6431-UZ
\n\nAssignment Title: Development and Implementation of an Automated System of Accounting and Monitoring for the Activities of Enterprises with State Participation
\n\n\n\n
Reference No.: MEF-SAMA-QCBS-SYSTEM-2
\n\n\n\n
The Ministry of Economy and finance of the Republic of Uzbekistan has received financing from the World Bank toward the cost of the Institutional Capacity Building Project and intends to apply part of the proceeds for consulting services on behalf of the State Assets Management Agency (UzSAMA).
\n\nThe Consulting services (“the Services”) include Development and Implementation of an Automated System of Accounting and Monitoring for the Activities of Enterprises with State Participation (“Information system”)
\n\nThe main purpose of the information system for accounting and monitoring the activities of enterprises with state participation is an organized data array of the UzSAMA, processed in a single hardware and software complex, which provides quick access to operational and historical information, multidimensional data analysis (KPIs for various dimensions), obtaining forecasts and statistics in terms of both the activities of the Customer and enterprises with a state share, regardless of the source of such information.
\n\nThe Ministry of Economy and finance of the Republic of Uzbekistan now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services submitting directly to the piu_mof@mail.ru.
\n\nThe qualification requirements for the Consultants are:
\n\nThe proposed team will have both the skills and experience necessary to undertake the range of tasks set out in these Terms of Reference. The Key experts will be not evaluation during review the EOI.
\n\nThe components of the System must have patent purity on the territory of the Republic of Uzbekistan.
\n\nThe attention of interested Consultants is drawn to Section III of the World Bank’s “Procurement Regulations for IPF Borrowers” dated July 2016, revised in November 2017 and August 2018 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest. In addition, please refer to the following specific information on conflict of interest related to this assignment: Consultants shall not be hired for any assignment that would be in conflict with their prior or current obligations to other clients, or that may place them in a position of being unable to carry out the assignment in the best interests of the Ministry of Finance of the Republic of Uzbekistan.
\n\nA Consultant will be selected in accordance with the Quality and Cost Based Selection (QCBS) method set out in the Procurement Regulations.
\n\nFurther information can be obtained at the address below during office hours from 9:00 a.m. to 18:00 p.m. Tashkent time.
\n\nExpressions of interest must be delivered in a written form in English, Russian or Uzbek languages to the address below (in person, or by mail, or by e-mail) by July 26 2024.
\n\n\n\n
Project Implementation Unit under the
\nMinistry of Economy and finance of the Republic of Uzbekistan
Attn: Sirojiddin Imanov, Manager of the Project
\n\nUzbekistan, 100017, Tashkent city, 29, Istiklol St.
\n\nTel: +998901741711
\n\nE-mail: piu_mof@mail.ru
\n\n\n\n
As part of the EOI, the consultant should include the following information:
\n\n\n\n
| \n\t\t\t Date: \n\t\t\t | \n\t\t\t\n\t\t\t Country of Incorporation: \n\t\t\t | \n\t\t
| \n\t\t\t Consultant Name: \n\t\t\t | \n\t\t\t\n\t\t\t Acronym: \n\t\t\t | \n\t\t
| \n\t\t\t EOI Submission Authorized by: \n\t\t\t | \n\t\t\t\n\t\t\t Position \n\t\t\t | \n\t\t
| \n\t\t\t Consultant \n\t\t\t | \n\t\t\t\n\t\t\t Acronym \n\t\t\t | \n\t\t\t\n\t\t\t Country of Incorporation \n\t\t\t | \n\t\t\t\n\t\t\t Joint Venture (JV) or Sub-consultant \n\t\t\t | \n\t\t\t\n\t\t\t EOI Submission Authorized By \n\t\t\t | \n\t\t\t\n\t\t\t Position \n\t\t\t | \n\t\t
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t |
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
\n\n
Present the rationale for and benefits of working in association (JV or Sub-consultant) with others rather than undertaking the assignment independently (as appropriate). Describe the proposed management and coordination approach of the association and the role of each firm.
\n\nProject References - highlight the technical qualifications of your entity/consortium in undertaking similar assignments. Provide details of past experiences working with similar project authorities
\n\nProject References, present experiences in similar geographic areas.
\n\n\n\n
\n\n
\n\n
| \n\t\t\t N \n\t\t\t | \n\t\t\t\n\t\t\t Project \n\t\t\t | \n\t\t\t\n\t\t\t Project start date (year, month, mandatory) \n\t\t\t | \n\t\t\t\n\t\t\t Project end date (year, month, mandatory) \n\t\t\t | \n\t\t\t\n\t\t\t Client \n\t\t\t | \n\t\t\t\n\t\t\t Country \n\t\t\t | \n\t\t\t\n\t\t\t Firm \n\t\t\t | \n\t\t\t\n\t\t\t Participated lawyers in the project among the recommended personnel (full name) \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t | \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t | \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t … \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t … \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t … \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 10 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
\n\n
\n\n
| \n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t Project Title \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t Country / Region \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t Start Date \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t Completion Date \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t Continuous / Intermittent \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t Client \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t Participated lawyers in the project among the recommended personnel (full name) \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t Funding Source \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t Project description \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t The role of the consulting firm \n\t\t\t | \n\t\t\t\n\t\t\t (indicate your role and contribution in terms of men-months) \n\t\t\t | \n\t\t
We, the undersigned, certify to the best of our knowledge and belief:
\n\nThe lead entity and JV member or sub-consultant are NOT currently sanctioned by or other MDBs. Neither the consulting firm nor the JV member or sub-consultant has ever been convicted of an integrity-related offense or crime related to theft, corruption, fraud, collusion or coercion.
\n\nTerms of Reference (TOR) for development and implementation of an automated system of accounting and monitoring for the activities of SOEs
\n\n\n\n
Full name of the project: "Development and implementation of an automated system of accounting and monitoring for the activities of SOEs" (hereinafter referred to as the "System").
\n\n\n\n
Purchasers Ministry of Economy and Finance of the Republic of Uzbekistan- - manages administrative and financial issues.
\n\nThe final beneficiary of the project is the State Assets Management Agency of the Republic of Uzbekistan (hereinafter referred to as the " Agency").
\n\nRequisites:
\n\n\n\n
The contractor for this project will be determined based on the results of the tender selection.
\n\nBasic requirements for the Supplier:
\n\n\n\n
| \n\t\t\t The role of the specialist \n\t\t\t | \n\t\t\t\n\t\t\t Requirements \n\t\t\t | \n\t\t
| \n\t\t\t BI Project Manager \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t
| \n\t\t\t BI project architector \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t
| \n\t\t\t BI Functional Consultant \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t
| \n\t\t\t Financial consultant BI \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t
| \n\t\t\t BI Technical Consultant \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t
| \n\t\t\t DBMS administrator \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t
\n\n
In addition, in accordance with the legislation of the Republic of Uzbekistan, it is not allowed to participate in tenders of companies upon detection of:
\n\n\n\n
The basis for the development of the System project is:
\n\n\n\n
Planned project implementation timeline:
\n\nStart: October, 2024
\n\nCompletion: October 2025
\n\n\n\n
A financing source for works under the project shall be the funds of the International Financial Institutions (The World Bank)
\n\n\n\n
Upon completion of individual stages and work as a whole, the Supplier submits an acceptance certificate.
\n\nThe results of the work are evaluated by the acceptance committee. The acceptance committee is formed by the Agencyin the prescribed manner.
\n\nTo the Acceptance Commission, the Supplier submits documentation, the list
\nand requirements for registration of which are determined in accordance with State standards (GOST/ГОСТ) and other standards, and governing documents in force in the territory of the Republic of Uzbekistan, as well as by mutual agreement of the Agencyand the Supplier.
The date of delivery - acceptance of work is the date of signing the act by the acceptance commission.
\n\n\n\n
\n\n
The main purpose of the information system for accounting and monitoring the activities of SOEs is an organized data array of the Agency, processed in a single hardware and software complex, which provides quick access to operational and historical information, multidimensional data analysis (KPIs for various dimensions), obtaining forecasts and statistics in terms of both the activities of the Agencyand enterprises with a state share, regardless of the source of such information. This information can come from the following data sources:
\n\nDuring the implementation of the project of an information system for accounting and monitoring the activities of SOEs, the following tasks should be solved:
\n\n\n\n
Business intelligence systems are a type of information systems that allow you to turn accumulated factual data into useful knowledgein order to make effective business decisions. Such knowledge can be used to solve any problems in analysis, management, forecasting, etc.
\n\nThe purpose of introducing a business analysis system is to improve the efficiency of management of the operation and development of the Agency's Company, which is ensured by providing stakeholders,taking into account their powers, prompt access to consolidated from various sources, relevant and reliable information, fully characterizing the current state of the business and the dynamics of its development.
\n\nThe System will present data in a unified manner that will allow Users to form management, analytical and regulatory reporting. The business analysis system is created to perform complex and diverse functions, including the processing of analytical information, the formation of regulatory reporting and support for arbitrary requests.
\n\nThe purpose of the system is:
\n\nTo achieve the set goals within the framework of building the Agency's system, the following tasks must be solved:
\n\n\n\n
\n\n
\n\n
The Agency for State Assets Management of the Republic of Uzbekistan (hereinafter referred to as the Agency) was established by the Decree of the President of the Republic of Uzbekistan dated January 14, 2019 N UP-5630 “On measures to radically improve the system of state assets management, antimonopoly regulation and the capital market.
\n\nThe Agency for State Assets Management of the Republic of Uzbekistan is a public administration body, the main activities of which are:
\n\n\n\n
Also, the main participants in the project are:
\n\nSOEs. As of January 1,2020, the number of SOEs is 2,965 (257 JSCs, 990 LLCs, 1,718 SUEs), enterprises in which there is a share of SOEs of about 2 thousand.
\n\nState Tax Committee of the Republic of Uzbekistan - provision of data on NAS (tax and other mandatory payments, tax arrears, tax benefits, etc.);
\n\nState Customs Committee of the Republic of Uzbekistan - information on the volumes of import and export of goods and services;
\n\nState Committee of the Republic of Uzbekistan on Statistics - supplier of data on industry indicators;
\n\nRepublican Stock Exchange - supplier of information on securities;
\n\nThe Uzbek Republican Commodity and Raw Materials Exchange is a supplier of information
\non the cost of products.
\n\n
The Agency is currently collecting and analyzing data as part of the management of state assets. At the same time, the main sources of data received by the Agency are:
\n\nInformation portal of putting public companies report and other economic entities with state share (JSC, LLC, companies with state shares.) Kpi.davaktiv.uz - information resource, using the accounting records of the collection of key performance indicators (hereinafter "KPI") and business plans from business entities with a state share (hereinafter the “Subject”). Each business entity with a state share has a personal account on the kpi.davaktiv.uz website. Access to your personal account is carried out using an electronic digital signature (hereinafter “EDS”) of a legal entity. In the personal account of the Subject there are electronic forms that are filled in by the Subject manually. The list of forms and the frequency of submission of reports is indicated in table. 3.2.2. Control over the correctness of filling out the report is carried out by the Agency's specialists manually. When analyzing the submitted report, the Agency's specialist has the opportunity to both accept this report and return it for revision, indicating in the comments the reason for the discrepancy.
\n\nThe register of state property property.davaktiv.uz is an information resource for registration and submission of reports for legal entities in the form of state unitary enterprises and state enterprises. The principle of access to a personal account, as well as monitoring of received reports, is similar to the information portal kpi.davaktiv.uz. The list of forms and the frequency of submission of reports is indicated in table. 3.2.2.
\n\nDatabase of the State Tax Committee of the Republic of Uzbekistan - The database on objects of taxation and objects related to taxation is generated in electronic form in the territorial bodies of the state tax service at the location of the object on the basis of internal and external sources of information. Internal sources contain information on quarterly, annual financial reports, calculations of taxes and other obligatory payments, revised tax reports, explanatory notes, information and certificates provided by taxpayers to the state tax authorities.
\n\nData from the State Oil Company database are sent to the Agency in automatic mode and are indicated in table. 3.2.2.
\n\nAll data from the above sources are fed into the local database of the Agency. The Agency's existing database has accumulated information with a depth of 2 years.
\n\nThe analytical layer is the information system (hereinafter “IS”) “State property” developed in 2018.
\n\nIS “State Property” is an analytical tool of the Agency, with the help of which the analysis and processing of data takes place. The users of the Information System "State Property" are the specialists of the Agency. The system has a role-based data access model. Information in the system is presented in tabular and graphical form. Completion and modernization of the system is carried out exclusively by the IT management specialists of the Agency.
\n\nThe architecture of the current solution is shown below in p. 3.2.1
\n\n\n\n
\np. 3.2.1 Architecture of the current solution.
\n\n
The composition of the internal and external systems of the Agency (Table 3.2.1):
\n\n| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t System name \n\t\t\t | \n\t\t\t\n\t\t\t System Description \n\t\t\t | \n\t\t\t\n\t\t\t Data retrieval method \n\t\t\t | \n\t\t
| \n\t\t\t Internal systems of the Agency \n\t\t\t | \n\t\t|||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t IS "State Property" \n\t\t\t | \n\t\t\t\n\t\t\t Existing IS of business analysis \n\t\t\t | \n\t\t\t\n\t\t\t The existing IS "State Property" receives data from the Agency's database \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Agency DB \n\t\t\t | \n\t\t\t\n\t\t\t Existing DB \n\t\t\t | \n\t\t\t\n\t\t\t Formed database. The accumulation of the database comes from all of the following sources. The depth of historical data is 4 years. \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t www.property.davaktiv.uz \n\t\t\t | \n\t\t\t\n\t\t\t Register of state property of registration and submission of reports for legal entities in the form of state unitary enterprises and state enterprises. \n\t\t\t | \n\t\t\t\n\t\t\t Filling out forms posted on the web platform is carried out by enterprises in manual mode. \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t www.kpi.davaktiv.uz \n\t\t\t | \n\t\t\t\n\t\t\t Information portal for submitting reports by joint-stock companies and other business entities in the form of JSCs, LLCs, enterprises with a state share. \n\t\t\t | \n\t\t\t\n\t\t\t Filling out forms posted on the web platform is carried out by enterprises in manual mode. \n\t\t\t | \n\t\t
| \n\t\t\t External systems \n\t\t\t | \n\t\t|||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t STC DB \n\t\t\t | \n\t\t\t\n\t\t\t State Tax Committee database \n\t\t\t | \n\t\t\t\n\t\t\t Data collection from the STC DB collected on an automatic basis. \n\t\t\t | \n\t\t
Tab. 3.2.1 Composition of internal and external systems.
\n\n\n\n
The composition of the reporting forms (Table 3.2.2)
\n\n| \n\t\t\t Accepted reporting forms \n\t\t\t | \n\t\t||||
| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t Organizational and legal form \n\t\t\t | \n\t\t\t\n\t\t\t Reporting forms \n\t\t\t | \n\t\t\t\n\t\t\t Periodicity \n\t\t\t | \n\t\t\t\n\t\t\t Fill / receive method \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t • Joint Stock Company (JSC); \n\n\t\t\t• Limited Liability Company (LLC); \n\n\t\t\t• Unitary enterprises (GUP) \n\t\t\t | \n\t\t\t\n\t\t\t Reporting forms according to national accounting standards (NAS) \n\n\t\t\t• Form No. 1 (small and medium enterprises) \n\n\t\t\t• Form No. 2 (small and medium enterprises) \n\n\t\t\t• Form No. 4 (Large enterprises) \n\n\t\t\t• Form No. 5 (Large enterprises) \n\t\t\t | \n\t\t\t\n\t\t\t Quarterly \n\t\t\t | \n\t\t\t\n\t\t\t Accepted by the Agency in automatic mode from the database of the STC \n\t\t\t | \n\t\t
| \n\t\t\t Key performance indicators (KPI) reporting form \n\t\t\t | \n\t\t\t\n\t\t\t Quarterly \n\t\t\t | \n\t\t\t\n\t\t\t Filled in by enterprises manually on the web platform www.kpi.davaktiv.uz \n\t\t\t | \n\t\t||
| \n\t\t\t Key performance indicators (KPI) reporting form for the financial and banking sector \n\t\t\t | \n\t\t\t\n\t\t\t Quarterly \n\t\t\t | \n\t\t\t\n\t\t\t Filled in by enterprises manually on the web platform www.kpi.davaktiv.uz \n\t\t\t | \n\t\t||
| \n\t\t\t Key performance indicators (KPI) reporting form for insurance companies \n\t\t\t | \n\t\t\t\n\t\t\t Quarterly \n\t\t\t | \n\t\t\t\n\t\t\t Filled in by enterprises manually on the web platform www.kpi.davaktiv.uz \n\t\t\t | \n\t\t||
| \n\t\t\t Reporting form - business plan \n\t\t\t | \n\t\t\t\n\t\t\t Quarterly \n\t\t\t | \n\t\t\t\n\t\t\t Filled in by enterprises manually on the web platform www.kpi.davaktiv.uz \n\t\t\t | \n\t\t||
| \n\t\t\t Reporting form according to international financial reporting standards (IFRS) for enterprises \n\n\t\t\t• Statement of financial position \n\n\t\t\t• Statement of comprehensive income \n\n\t\t\t• Cash flow statement \n\n\t\t\t• Statement of changes in equity \n\t\t\t | \n\t\t\t\n\t\t\t Quarterly \n\t\t\t | \n\t\t\t\n\t\t\t Tax Committee Database \n\t\t\t | \n\t\t||
| \n\t\t\t Reporting form according to international financial reporting standards (IFRS) for the financial and banking sector \n\n\t\t\t• Statement of financial position \n\n\t\t\t• Profit or loss statement \n\n\t\t\t• Statement of comprehensive income \n\n\t\t\t• Cash flow statement \n\n\t\t\t• Statement of changes in equity \n\t\t\t | \n\t\t\t\n\t\t\t Quarterly \n\t\t\t | \n\t\t\t\n\t\t\t Tax Committee Database \n\t\t\t | \n\t\t||
| \n\t\t\t Management reporting \n\t\t\t | \n\t\t||||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Management reporting forms \n\t\t\t | \n\t\t\t\n\t\t\t Quarterly \n\t\t\t | \n\t\t\t\n\t\t\t Formed in the IS "State Property" \n\t\t\t | \n\t\t
Tab. 3.2.2 Composition of reporting forms
\n\nThe information computer network of the Agency is a system of two components: an application server and a database server.
\n\n\n\n
\n\n
| \n\t\t\t TAS-IX Network \n\t\t\t | \n\t\t
\n\n
\n\n
\n\n
\n\n
| \n\t\t\t МСПД (interstate data transmission system) \n\t\t\t | \n\t\t
| \n\t\t\t Firewall all \n\t\t\t | \n\t\t
\n\n
\n\n
\n\n
\n\n
| \n\t\t\t Local computing \n\n\t\t\tnetwork \n\t\t\t | \n\t\t
| \n\t\t\t Applications server \n\t\t\t | \n\t\t
| \n\t\t\t Database server \n\t\t\t | \n\t\t
| \n\t\t\t Backup Applications \n\t\t\t | \n\t\t
| \n\t\t\t Backup databases \n\t\t\t | \n\t\t
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
p. 3.2.2. logical diagram of the existing technical complex
\n\n\n\n
\n\n
\n\n
Key technical specifications for Application Server and Database Server:
\n\n\n\n
| \n\t\t\t Applications server \n\t\t\t | \n\t\t|
| \n\t\t\t Fujitsu Database Server Primary rx2530 m4 \n\t\t\t | \n\t\t\t\n\t\t\t CPU Intel Xeon Silver 4110 8c 2.10 GHz 2x \n\n\t\t\tDDR4 32GB \n\n\t\t\tHDD SATA 6G 1TBx4 SSD 256Gbx2 \n\n\t\t\tOS / Oracle Linux Unbreakable \n\n\t\t\tPSU 800W 2x \n\n\t\t\tLANs \n\n\t\t\tI350-AM2 (Onboard on D3383-A1x, on D3383-C1x \n\n\t\t\tIntel® C620 Chipset (1Gb / 10Gb Ethernet) (Onboard on D3383-C1x, on D3383-A1x) \n\t\t\t | \n\t\t
| \n\t\t\t Database server \n\t\t\t | \n\t\t|
| \n\t\t\t Fujitsu Database Server Primary rx2530 m4 \n\t\t\t | \n\t\t\t\n\t\t\t CPU Intel Xeon Silver 4110 8c 2.10 GHz 2x \n\n\t\t\tDDR4 32GB \n\n\t\t\tHDD SATA 6G 1TBx4 SSD 256Gbx2 \n\n\t\t\tOS / Oracle Linux Unbreakable \n\n\t\t\tPSU 800W 2x \n\n\t\t\tLANs \n\n\t\t\tI350-AM2 (Onboard on D3383-A1x, on D3383-C1x \n\n\t\t\tIntel® C620 Chipset (1Gb / 10Gb Ethernet) (Onboard on D3383-C1x, on D3383-A1x) \n\t\t\t | \n\t\t
Main challenges in working with the current information system:
\n\n\n\n
Institutional scope of the project includes the State Assets Management Agency of the Republic of Uzbekistan with all regional offices.
\n\nAs of 01.01.2021 the Agency has the following territorial distribution (figure 3.2.1.2):
\n\n\n\n
\n\n
| \n\t\t\t State Assets Management Agency \n\n\t\t\tof the Republic of Uzbekistan \n\t\t\t | \n\t\t
| \n\t\t\t Rep. of Karakalpakstan \n\t\t\t | \n\t\t
| \n\t\t\t Andijan region \n\t\t\t | \n\t\t
| \n\t\t\t Jizzakh region \n\t\t\t | \n\t\t
| \n\t\t\t Navoi region \n\t\t\t | \n\t\t
| \n\t\t\t Samarkand region \n\t\t\t | \n\t\t
| \n\t\t\t Syrdarya region \n\t\t\t | \n\t\t
| \n\t\t\t Khorezm region \n\t\t\t | \n\t\t
| \n\t\t\t Tashkent city \n\t\t\t | \n\t\t
| \n\t\t\t Bukhara region \n\t\t\t | \n\t\t
| \n\t\t\t Kashkadarya region \n\t\t\t | \n\t\t
| \n\t\t\t Namangan region \n\t\t\t | \n\t\t
| \n\t\t\t Surkhandarya region \n\t\t\t | \n\t\t
| \n\t\t\t Ferghana region \n\t\t\t | \n\t\t
| \n\t\t\t Tashkent region \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\n\t\t\tdepartment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\n\t\t\tdepartment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\n\t\t\tdepartment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\n\t\t\tdepartment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\n\t\t\tdepartment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\n\t\t\tdepartment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\n\t\t\tdepartment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\n\t\t\tdepartment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\n\t\t\tdepartment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\n\t\t\tdepartment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\n\t\t\tdepartment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\n\t\t\tdepartment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\n\t\t\tdepartment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\n\t\t\tdepartment \n\t\t\t | \n\t\t
| \n\t\t\t Total departments: 14 \n\n\t\t\tCentral department: 1 \n\t\t\t | \n\t\t
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
\n\n
The scope of this Project includes the optimization and automation of business processes of reporting systems. Automation and carrying out on a regular basis the process of loading data from operational sources into an existing database, to consolidate information from various sources, to provide centralized quick access to data for business users.
\n\n\n\n
The implementation of the System should be based on modern information technologies, as in the implementation of subject-oriented applied software systems that automate the execution of individual applied procedures and operations at all levels of the organizational hierarchy, a single information space based on a databank.
\n\nThe system should include the following subsystems:
\n\nThe system should provide opportunities for further development and modernization, including:
\n\nThe system should be organized as follows:
\n\nThe system should provide for the ability to integrate with external information systems and databases using publicly available protocols such as:
\n\n\n\n
The system should provide high interactivity of work
\nwith consolidated data, flexible reporting in the form of the ability to perform unplanned (arbitrary) queries to data, as well as provide an opportunity for users to work independently (self-configuration of new analytical reports).
General system requirements.
\n\nThe system should be able to:
\n\n\n\n
The system should contain the following subsystems:
\n\n\n\n
The reporting forms issued by the System must include:
\n\n| \n\t\t\t\t Consumers of information \n\t\t\t\t | \n\t\t\t
| \n\t\t\t\t WEB platforms of the Agency \n\t\t\t\t | \n\t\t\t
| \n\t\t\t\t Agency staff \n\t\t\t\t | \n\t\t\t
| \n\t\t\t\t Sources of information \n\t\t\t\t | \n\t\t\t
| \n\t\t\t\t Agency assets \n\t\t\t\t | \n\t\t\t
| \n\t\t\t\t WEB platforms of the Agency \n\t\t\t\t | \n\t\t\t
| \n\t\t\t\t DB tax and customs committee \n\t\t\t\t | \n\t\t\t
| \n\t\t\t\t The Agency's existing database \n\t\t\t\t | \n\t\t\t
| \n\t\t\t\t Data visualization subsystem \n\t\t\t\t | \n\t\t\t
| \n\t\t\t\t Administration module \n\t\t\t\t | \n\t\t\t
p 4.1. General software architecture
\n\n\n\n
Basic functional principles of the system
\n\nThe main principles that the Supplier should be guided by when choosing / designing the System are as follows:
\n\n\n\n
The architecture of the System assumes the use of client-server technology with the ability to connect remote users through the WEB interface, as well as through a mobile application for mobile operating systems based on Android and iOS.
\n\nFor the functioning of the System, the data will be loaded
\nfrom the existing DBMS of the Agency.
The composition of the software components of the Complex should correspond to the generally accepted structure of similar systems, and also represent an integral platform solution with a single metamodel, and not a set of disparate components.
\n\nThe main components of the platform:
\n\nThe system under development should include the following technological components:
\n\n\n\n
\n\n
Рис. 4.1.1.2.1. Hi-level architecture of the system of accounting and monitoring of the activities of SOEs
\n\nMore detailed requirements are indicated in clauses 4.1.9 and 4.2.
\n\n\n\n
Requirements for modes of operation
\n\nThe software tools of the complex of the systems being implemented must operate around the clock and provide the ability to work in the following modes:
\n\nNormal mode (continuous round-the-clock work);
\n\nNormal mode ensures the performance of system functions. This is the main mode of operation. In the normal operating mode of the system:
\n\nTo ensure the normal operation of the system, it is necessary to comply with the requirements and maintain the operating conditions of the software specified in the relevant technical documents (technical documentation, operating instructions, etc.).
\n\nService mode (for maintenance, reconfiguration and replenishment of new components).
\n\nThe service mode is intended for updating and preventive maintenance of software and hardware, changing the configuration of components.
\n\nThe service mode of operation is used to perform operations of preparation and conduct of regulations, tests or significant restructuring of the system.
\n\nThis mode also carries out maintenance, reconfiguration, modernization and improvement of the system.
\n\nThe mode allows diagnosing incidents or problems related to failures or accidents in the system.
\n\nThe service mode is intended primarily for routine maintenance and system maintenance:
\n\n\n\n
The use of the System implies the following scenario:
\n\nA tool for operational business analysis - data will be presented in a unified manner, allowing Users to form management and analytical reporting.
\n\nThe model includes two main scenarios:
\n\n\n\n
| \n\t\t\t СИСТЕМа УЧЕТА И мониторинга \n\t\t\t | \n\t\t
\n General model of using IS scripts:
\n\n
p. 4.1.4.1 “General Scenario Model”
\n\n\n\n
\n\n
p. 4.1.4.2 “Script Action Diagram”
\n\n\n\n
Analysis and reporting on data received from the Assets of the Agency 001.
\n\nThis scenario implies the receipt by the User of the Agency's management of data from SOEs, analysis of the enterprise and the formation of a report on the activities of the enterprise, taking into account the indication of the fulfillment of planned indicators.
\n\nProcess steps:
\n\n\n\n
This scenario implies the receipt by the User of the Central Office of the Agency of data on the analytical report generated by the User of the Agency's management. The user of the Agency's Central Office consolidates data according to various criteria, generates a consolidated analytical report and publishes it in order to form an opinion on making certain decisions.
\n\nProcess steps:
\n\nAdditional scenarios for the actions of each subsystem included in the delivery of the System will be reflected in the appropriate additions to this technical assignment at the design and development stage of the system.
\n\n\n\n
Software diagnostics should be performed using standard system operating system modes, individual workstation operating systems, and by running a test case.
\n\nSoftware modules must have components according to the testing and testing methodology, which allow to control the possibility of functioning of the main modes of operation of the modules.
\n\nDuring the operation of the system, testing and diagnostics of software and hardware should be carried out by the system administrator in automatic mode when it starts.
\n\nAs part of the development of the Program and Test Methodology, a test case must be formed to ensure that the nodes are operable and that interacting information systems are connected both during the initial installation and loading of the database, and in the course of daily work.
\n\nThe test procedure will be carried out in accordance with the work plan indicated in Table 5.
\n\n\n\n
The system must be modernized and without a radical change in structure and composition, if it is necessary to use more modern high-performance technologies. Provide the ability to add new modules and additional systems (subsystem) to the existing software package or the ability to support a stepwise update - meaning that newer modules can be used in an existing system with previously installed ones. A software modularity approach should be provided.
\n\nIn this case, the minimum allowable service life of the System must be at least 10 years.
\n\nInformation interaction between the components of the System will be carried out on the basis of standard exchange formats. Methods and means of communication should provide:
\n\nData exchange with other information systems should be carried out according to agreed formats and data transfer protocols.
\n\nThe interaction of the System with third-party information systems is planned to be carried out using industrial integration tools.
\n\nThe system must support the use of a WEB client. Provide the ability to use any device (smartphone, tablet or PC).
\n\nInformation exchange between the ACS and external information systems should be carried out by calling the services provided by the components and using message queues.
\n\nThe system should be able to interact with the following external information systems (if technically possible):
\n\nThe interaction of the System with third-party IS and scenarios of their use will be reflected in the corresponding technological instructions at the design stage. The technological instructions will indicate the protocols for receiving and transmitting data, the list and formats of the transmitted data and the lists of third-party databases used.
\n\nWhen interacting with third-party information systems included in the National Information System, the requirements of O'z DSt 2590 will be taken into account.
\n\nIn order to ensure a further increase in the functionality of the system, it should be possible to add a list of external information systems and the composition of information transmitted and received in the course of information exchange between participants in information interaction within the framework of the creation, operation and modernization of the System.
\n\n\n\n
\n\n
The preliminary number of users of the System is up to 200 internal users. The total number of personnel of users of the information system being implemented is determined by the Supplier at the stage of the Terms of Reference and is agreed upon by the protocol with the Agency. Detailed requirements for functional groups, composition, number, qualifications of personnel should be determined at the stage of development and Formation of requirements for the system in accordance with the organizational structure determined at the stage of inspection of the automation object.
\n\n\n\n
Below is the estimated planned number of users of the System.
\n\n| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t Department / Management \n\t\t\t | \n\t\t\t\n\t\t\t Position \n\t\t\t | \n\t\t\t\n\t\t\t Number of users, people \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Internal departments of UzSAMA \n\t\t\t | \n\t\t\t\n\t\t\t Director, head, deputy \n\t\t\t | \n\t\t\t\n\t\t\t 30 \n\t\t\t | \n\t\t
| \n\t\t\t Specialist, employee \n\t\t\t | \n\t\t\t\n\t\t\t 70 \n\t\t\t | \n\t\t||
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Territorial administrations \n\t\t\t | \n\t\t\t\n\t\t\t Director, head, deputy \n\t\t\t | \n\t\t\t\n\t\t\t 20 \n\t\t\t | \n\t\t
| \n\t\t\t Specialist, employee \n\t\t\t | \n\t\t\t\n\t\t\t 40 \n\t\t\t | \n\t\t||
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Other users of Ministries and departments \n\t\t\t | \n\t\t\t\n\t\t\t Director, head, deputy \n\t\t\t | \n\t\t\t\n\t\t\t 10 \n\t\t\t | \n\t\t
| \n\t\t\t Specialist, employee \n\t\t\t | \n\t\t\t\n\t\t\t 20 \n\t\t\t | \n\t\t||
| \n\t\t\t Observer \n\t\t\t | \n\t\t\t\n\t\t\t 10 \n\t\t\t | \n\t\t||
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Total \n\t\t\t | \n\t\t\t\n\t\t\t Director, head, deputy \n\t\t\t | \n\t\t\t\n\t\t\t 60 \n\t\t\t | \n\t\t
| \n\t\t\t Specialist, employee \n\t\t\t | \n\t\t\t\n\t\t\t 130 \n\t\t\t | \n\t\t||
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Observer \n\t\t\t | \n\t\t\t\n\t\t\t 10 \n\t\t\t | \n\t\t
Table 4.1.7.1. Planned number of users of the System
\n\nIn total, the approximate number of users of the System is 200 users involved in control, monitoring, analysis, and reporting, of which 60 are managers (directors, managers, deputies), 10 are observers. The system must assume at least 5 concurrent system administrators.
\n\n\n\n
In this case, the main roles between users are as follows:
\n\nObserver role: viewing reports;
\n\nRequirements for the procedure for training personnel of the System and control of knowledge and skills:
\n\n• The Supplier shall provide training separately for key users of the System;
\n\n• To control knowledge and skills in working with the System, questionnaires and a methodology for assessing the knowledge gained at the 5th stage should be developed (see Table 5.1).
\n\nDepending on the areas of activity, users study functional Systems and basic principles of administration.
\n\nIt is possible to organize user training according to their roles in the System. During training, an emphasis is placed on the functionality of the System that is most in demand for the user's role.
\n\nAdditional requirements are specified in clause 6.3 of this technical assignment.
\n\n\n\n
The staffing table of the System is also determined by the Supplier at the stage of development and Formation of requirements for the system and is agreed upon by the protocol with the Agency. The mode of operation of users is determined by the job descriptions of the personnel providing the solution of functional tasks.
\n\nThe operating mode of the service personnel should be determined based on the requirements for the time of the System operation.
\n\nIf it is necessary to ensure round-the-clock operation of the System, the organization of the on-call of the service personnel is required. Regardless of the operating mode of the System service personnel (normal or round-the-clock), the following must be ensured:
\n\n\n\n
The degree of adaptability of the system to changes in processes and management methods:
\n\nSystem performance:
\n\nAppointment indicators characterizing the degree of compliance of the System with the requirements for it for organizational and economic Informatization systems, in which the managerial decision and its implementation depend on the person, are difficult to Indicators of the degree of conformity of the System to the purpose
\n\n| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t The name of the purpose indicators \n\t\t\t | \n\t\t\t\n\t\t\t Explanation \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Reliability indicators \n\t\t\t | \n\t\t\t\n\t\t\t They characterize the functional compliance of the System with the stated goals and the ability of the System to perform the specified functions in various conditions \n\t\t\t | \n\t\t
| \n\t\t\t 1.1 \n\t\t\t | \n\t\t\t\n\t\t\t Validity \n\t\t\t | \n\t\t\t\n\t\t\t The system must meet the stated goals and functional requirements of the technical specifications \n\t\t\t | \n\t\t
| \n\t\t\t 1.2 \n\t\t\t | \n\t\t\t\n\t\t\t Security \n\t\t\t | \n\t\t\t\n\t\t\t The system must be able to prevent unauthorized access to data \n\t\t\t | \n\t\t
| \n\t\t\t 1.3 \n\t\t\t | \n\t\t\t\n\t\t\t Operability \n\t\t\t | \n\t\t\t\n\t\t\t The system should function in the specified modes in the absence of destabilizing influences \n\t\t\t | \n\t\t
| \n\t\t\t 1.4 \n\t\t\t | \n\t\t\t\n\t\t\t Consistency \n\t\t\t | \n\t\t\t\n\t\t\t The system and documentation must have unambiguous, consistent descriptions for the same objects, functions, terms, definitions, etc. \n\t\t\t | \n\t\t
| \n\t\t\t 1.5 \n\t\t\t | \n\t\t\t\n\t\t\t Sustainability \n\t\t\t | \n\t\t\t\n\t\t\t The system must have the ability to ensure continued operation of the System after the occurrence of deviations caused by destabilizing influences \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Performance indicators \n\t\t\t | \n\t\t\t\n\t\t\t They characterize the degree of satisfaction of the user's need for obtaining information, taking into account the economic, time and other resources of the System \n\t\t\t | \n\t\t
| \n\t\t\t 2.1 \n\t\t\t | \n\t\t\t\n\t\t\t Performance \n\t\t\t | \n\t\t\t\n\t\t\t The system must be able to perform actions in the time interval that meets the specified requirements \n\t\t\t | \n\t\t
| \n\t\t\t 2.2 \n\t\t\t | \n\t\t\t\n\t\t\t Profitability \n\t\t\t | \n\t\t\t\n\t\t\t The system must be able to operate on the minimum resources of the System \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Manufacturability indicators \n\t\t\t | \n\t\t\t\n\t\t\t They characterize the technological aspects that make it easy to eliminate errors in the System \n\t\t\t | \n\t\t
| \n\t\t\t 3.1 \n\t\t\t | \n\t\t\t\n\t\t\t Modifiability \n\t\t\t | \n\t\t\t\n\t\t\t The system should be capable of providing ease of making the necessary changes and improvements to the System during operation. \n\t\t\t | \n\t\t
| \n\t\t\t 3.2 \n\t\t\t | \n\t\t\t\n\t\t\t Repeatability \n\t\t\t | \n\t\t\t\n\t\t\t The System should use typical design solutions or components \n\t\t\t | \n\t\t
| \n\t\t\t 3.3 \n\t\t\t | \n\t\t\t\n\t\t\t Structurality \n\t\t\t | \n\t\t\t\n\t\t\t The system should consist of complexes that perform interrelated functions \n\t\t\t | \n\t\t
Tab. 4.1.7.1 Indicators of the degree of conformity of the System to the purpose
\n\n\n\n
Reliability indicators for the system should be determined by the current requirements for the reliability of automated information systems for authorities and authorities and can be specified in the technical design. Also in the technical project, methods and means of performing work in the event of system failures must be determined.
\n\nSystem reliability indicators: - system availability factor 0.9997; - recovery time for the entire system is no more than 2 hours; - recovery time for individual subsystems is no more than 1 hour.
\n\nAvailability is determined by the ratio of the time spent by the system in a healthy state to the total operating time.
\n\nRecovery time includes the time to identify an accident (failure) and eliminate its consequences. Including (if necessary) - restoring databases from archive copies.
\n\nThe following requirements are imposed on the reliability of the equipment:
\n\nThe following requirements are imposed on the reliability of power supply:
\n\nThe reliability of software should be ensured through the following organizational measures:
\n\nThe reliability of the system being created is ensured by:
\n\nThe reliability of the first stage of the System should be ensured by the possibility of recovery in the event of emergencies related to:
\n\nFailures and malfunctions in the operation of software, hardware and (or) software and hardware of automated workstations of the System users should not lead to general destruction of the data stored in the System. The quantitative values of the reliability indicators for the subsystems of the System, the achievement of which must be ensured, are presented in table 4.1.8.1
\n\nThe composition and description of the reliability indicators of the System are indicated in table 4.1.8.2
\n\n\n\n
Values of reliability indicators
\n\n| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t Index \n\t\t\t | \n\t\t\t\n\t\t\t Meaning \n\t\t\t | \n\t\t
| \n\t\t\t The whole system \n\t\t\t | \n\t\t||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Time to identify and neutralize current threats to information security \n\t\t\t | \n\t\t\t\n\t\t\t no more than 5 hours (provided that the data is saved in the System) \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Recovery time of parameters of normal functioning after the implementation of a computer attack \n\t\t\t | \n\t\t\t\n\t\t\t no more than 10 hours (provided that the data is saved in the System) \n\t\t\t | \n\t\t
| \n\t\t\t Data visualization subsystem \n\t\t\t | \n\t\t||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Reliability \n\t\t\t | \n\t\t\t\n\t\t\t 10,000 hours \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Availability ratio \n\t\t\t | \n\t\t\t\n\t\t\t 0.9995 \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Availability \n\t\t\t | \n\t\t\t\n\t\t\t 99.95% \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Data loss tolerance \n\t\t\t | \n\t\t\t\n\t\t\t 1 hour in (provided that the data is saved in the System) \n\t\t\t | \n\t\t
| \n\t\t\t Subsystem of distribution of roles and differentiation of access rights \n\t\t\t | \n\t\t||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Reliability \n\t\t\t | \n\t\t\t\n\t\t\t 6000 hours \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Availability ratio \n\t\t\t | \n\t\t\t\n\t\t\t 0.99 \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Availability \n\t\t\t | \n\t\t\t\n\t\t\t 99.9% \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Data loss tolerance \n\t\t\t | \n\t\t\t\n\t\t\t 12 hours \n\t\t\t | \n\t\t
Tab. 4.1.8.1 Values of reliability indicators
\n\n\n\n
Composition of reliability indicators for the System
\n\n| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t Index \n\t\t\t | \n\t\t\t\n\t\t\t Description \n\t\t\t | \n\t\t
| \n\t\t\t \n\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Availability \n\t\t\t | \n\t\t\t\n\t\t\t Ability Systems perform coordinated function to within a specified time ((time operation systems - while idle) / time operation Systems * 100). Measured as a percentage \n\t\t\t | \n\t\t
| \n\t\t\t \n\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Availability ratio \n\t\t\t | \n\t\t\t\n\t\t\t The probability of that system will be in good working condition at an arbitrary moment of time, except for scheduled periods in during which the use of systems for other purposes not provided \n\t\t\t | \n\t\t
| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Data loss tolerance \n\t\t\t | \n\t\t\t\n\t\t\t Allowable period of time for which System data may be lost . Measured in hours \n\t\t\t | \n\t\t
| \n\t\t\t \n\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Time to recovery \n\t\t\t | \n\t\t\t\n\t\t\t Time interval from the moment of failure (detection of failure) of the System until the moment of restoration of its operational state. Measured in hours \n\t\t\t | \n\t\t
| \n\t\t\t \n\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Reliability \n\t\t\t | \n\t\t\t\n\t\t\t The property of the System to continuously maintain an operational state for some time, or \n\n\t\t\tdevelopments. Measured in hours \n\t\t\t | \n\t\t
| \n\t\t\t \n\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Time identifying and neutralization of actual threats to information security \n\t\t\t | \n\t\t\t\n\t\t\t The permissible period of time for which it is necessary to identify and neutralize the actual threats to the security of the System's information . \n\n\t\t\tMeasured in hours \n\t\t\t | \n\t\t
| \n\t\t\t \n\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Restoration time of parameters of normal operation after \n\n\t\t\timplementation of a computer attack \n\t\t\t | \n\t\t\t\n\t\t\t The duration of the restoration of the System 's operational state after the implementation of a computer attack. \n\n\t\t\tMeasured in hours \n\t\t\t | \n\t\t
Tab. 4.1.8.2 Composition of reliability indicators for the System
\n\n\n\n
The required level of security must be ensured by the Agencythrough strict adherence to the rules of operation and maintenance of equipment recommended by the Suppliers and developers of informatization tools.
\n\nInstallation and commissioning of the system, as well as its subsequent maintenance should not be associated with exposure of personnel to dangerous values of electric current, electromagnetic fields, acoustic noise, vibrations, etc.
\n\nThe design of the technical means must ensure the protection of service personnel from electric shock in accordance with the requirements of GOST 12.2.003 and GOST 12.2.007.0.
\n\nThe premises where the technical means of the system will be located must comply with the requirements of the guidance document RH 45-201: 2011.
\n\nAll external elements of the Complex's technical means that are energized must be protected from accidental contact, and the technical means themselves must have grounding or protective grounding in accordance with GOST 12.1.030-81.
\n\nThe power supply system must provide protective shutdown in case of overloads and short circuits in order to load, as well as emergency manual shutdown.
\n\nThe design of technical means should provide free access to individual units and elements for their maintenance and repair, convenient connection of power cables.
\n\nAll equipment included in the Complex must be serial and have appropriate certificates of conformity.
\n\nThe security of the premises in which the technical means of the Complex will be located should be ensured by the appropriate working group at the enterprise, responsible for both the operation of the system as a whole and for the implementation of this Terms of Reference.
\n\n\n\n
The System should provide for control and management tools that restrict the rights of users of the System for accounting and monitoring the activities of SOEs.
\n\nAccess to the System for recording and monitoring the activities of SOEs should be provided only for registered users who have passed the identification and authentication procedure.
\n\n"Protection of information from unauthorized access" must be ensured by a set of technical (hardware and software) security means of the System, including:
\n\nThe information protection system of the system in terms of protecting local area networks and workstations must comply with the requirements of national standards:
\n\n\n\n
The system must meet the following requirements for managing data access rights within the system:
\n\nThe name of the roles, their rights and the description of access should be generated at the “Design” stage.
\n\n\n\n
The system of accounting and monitoring of the activities of SOEs should provide for the means of backing up, archiving and restoring data.
\n\nThe servers on which the information system operates must be provided with uninterruptible power supplies for at least 15 minutes to shut down the operating system and applications when the primary power supply is interrupted.
\n\nEmergency situations for which the safety of information in the System for recording and monitoring the activities of SOEs should be ensured:
\n\n\n\n
| \n\t\t\t Characteristics of the emergency \n\t\t\t | \n\t\t\t\n\t\t\t Measures to ensure the safety of information in the System \n\t\t\t | \n\t\t\t\n\t\t\t Emergency elimination time \n\t\t\t | \n\t\t
| \n\t\t\t Power outage \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t
| \n\t\t
| \n\t\t\t Failure (failure) of hard disk drives (disk array) of the server \n\t\t\t | \n\t\t\t\n\t\t\t Backing up data to external media \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t
| \n\t\t\t Failure (failure) of the server (processor, power supply, RAM, etc.) \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Automatic transition of all functioning systems to a backup platform \n\t\t\t | \n\t\t
| \n\t\t\t Failure (failure) of the system software \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Restore a saved backup within 15 minutes \n\t\t\t | \n\t\t
\n\n
A complete list of failures and their criteria will be clarified during the design and implementation of the project.
\n\n\n\n
In the premises with the located technical means, on which the System operates, climatic conditions must be ensured, determined by the requirements of the manufacturers of the used technical means.
\n\nSpecial requirements for protection against influence external influences are not presented.
\n\n\n\n
\n\n
While working with the system, the operating personnel of the system should not experience the inconvenience associated with improper organization of the workplace or human interaction with the elements of the system.
\n\nThe equipment of the workplaces of the administrative personnel of the subsystem should ensure a continuous operation in the normal mode (without the need to leave the workplace to carry out production operations) a cycle of work in accordance with the operational and technological documentation.
\n\nAWS of users of the System must be equipped in accordance with SanPiN No. 0205-06 "Sanitary rules and hygienic requirements when working on personal computers, display terminals".
\n\n\n\n
The system must be designed for operation as part of the Agency's software and hardware complex. Technical and physical protection of the hardware components of the System, data carriers, uninterrupted power supply, resource reservation, routine maintenance is carried out by the technical
\nand organizational means of the Agency.
Periodic maintenance of the used technical means must be carried out in accordance with the requirements of the technical documentation of the Supplier
\n\nIt must be possible to operate the Complex around the clock.
\n\nInstallation kits of the Complex should be kept by system administrators in rooms with limited controlled access.
\n\nTo store and restore data in the system, DBMS tools or internal software tools of the Complex must be used. The implementation of these requirements must be ensured by appropriate organizational measures - routine maintenance of the system.
\n\nRequirements for operation and maintenance procedures for technical means (equipment) of the system are determined by the relevant operational documents and instructions from the manufacturer of the relevant equipment.
\n\nRequirements for operation and maintenance procedures required for the functioning of the Complex, system software (operating system, database, etc.) are determined by the relevant operational documents and instructions from the software manufacturer.
\n\nRequirements for the permissible areas for accommodating the Service personnel of the Complex are determined in accordance with the requirements of labor protection and safety standards established in the Republic of Uzbekistan.
\n\nRequirements for the placement of technical means, the parameters of power supply networks and the operating conditions are developed on the basis of the corresponding technical conditions for the deployed hardware.
\n\n\n\n
The contractor must provide evidence of the patent frequency of the solution used in the form of licensing agreements or a license purchase agreement.
\n\nThe components of the System must be patent-free on the territory of the Republic of Uzbekistan.
\n\nThe components of the System must meet the requirements for patent purity in accordance with the current legislation of the Republic of Uzbekistan.
\n\nCopyright and property rights to the software provided are determined in accordance with the legislation of the Republic of Uzbekistan.
\n\nWhen using programs (software systems or modules) developed by third parties, the conditions on which the right to use (execute) these programs is transferred should not impose restrictions that prevent the use of the system for its intended purpose.
\n\nThe supplier is liable in case of violation of the rights of third parties to own the intellectual property and copyrights of third parties.
\n\nNon-exclusive rights to the software of the System are transferred to the extent that guarantees the absence of claims from third parties.
\n\nThe System must use licensed software.
\n\n\n\n
When implementing this project, the standards in force in the Republic of Uzbekistan should be accepted for guidance.
\n\nThe equipment should use standard interfaces, technologies and data transfer protocols. The use of non-standard solutions is allowed in case of a significant increase in the efficiency of the system or the impossibility of using standard approaches.
\n\nSoftware and hardware that are subject to mandatory certification in accordance with the current legislation of the Republic of Uzbekistan must have appropriate certificates.
\n\nUnification at the stage of implementation of the System should be ensured by a uniform approach to solving the same type of control and management tasks (typing algorithmic modules) and the creation of unified components of information, linguistic, software and hardware.
\n\nThe interaction of users with the application software included in the System should be carried out through a visual graphical interface (GUI).
\n\nCommunication should include:
\n\nAs part of the System software, uniform unified international classifiers and classifiers of the Republic of Uzbekistan should be used.
\n\n\n\n
It is necessary to provide for changes in the automation object:
\n\nTo provide flexible control over the movement of workplaces
\nwithin any one object, provide ways to reconfigure the system:
The operation of the system should not depend on the type of computing devices used (computing platform), and allow the possibility of their replacement with equipment of a different type.
\n\n\n\n
The technical support of the processing solution software should provide a service hotline 24 hours a day * 7 days a week * 365 days a year for telephone consultations and, if necessary, remote access to the system for urgent problem solving.
\n\nThe contractor must have a system for registering applications and monitoring them.
\n\nThe contractor provides a guarantee for a period of 12 months. During the warranty period, software errors are corrected free of charge.
\n\n\n\n
\n\n
The information system for accounting and monitoring the activities of SOEs will be designated from the following subsystems:
\n\nData visualization subsystem - designed to organize data presentation based on the data structure and develop the system user interface, including the development of data entry and display forms, reports and their printable forms, visualization tools for data samples in the form of diagrams and graphs. The subsystem should perform the following functions:
\n\n| \n\t\t\t Function \n\t\t\t | \n\t\t\t\n\t\t\t Task \n\t\t\t | \n\t\t
| \n\t\t\t The form \n\t\t\t | \n\t\t\t\n\t\t\t
\n\t\t\t | \n\t\t
| \n\t\t\t Analysis \n\t\t\t | \n\t\t\t\n\t\t\t
\n\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t Performance \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t
\n\n
The data visualization subsystem should be able to generate the following reporting groups:
\n\nThe methodological component of the reporting forms, with the exception of the IFRS reporting form and its disclosure, is provided by the Agencyat the Design stage.
\n\nInitially, the reporting forms in accordance with IFRS (enterprises and the financial and banking sector) will be filled out through the information portal kpi.davaktiv.uz by enterprises on the basis of their own calculations.
\n\n\n\n
List of reporting forms:
\n\nTable 4.2.1 - Forms of reporting in accordance with NAS
\n\n| \n\t\t\t Form No. 1 - balance sheet \n\t\t\t | \n\t\t|
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Long-term assets \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Current assets \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Sources of own funds \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Commitments \n\t\t\t | \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Certificate of availability of valuables recorded on off-balance sheet accounts \n\t\t\t | \n\t\t
| \n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t Deciphering overdue receivables and payables - overdue receivables \n\t\t\t | \n\t\t
| \n\t\t\t 7 \n\t\t\t | \n\t\t\t\n\t\t\t Overdue payables \n\t\t\t | \n\t\t
| \n\t\t\t Form No. 2 - Statement of financial results \n\t\t\t | \n\t\t|
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Form -2 \n\t\t\t | \n\t\t
| \n\t\t\t Form No. 4 - statement of cash flows \n\t\t\t | \n\t\t|
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Operating activities \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Investment activities \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Financial activities \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Taxation \n\t\t\t | \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Statement of cash flow in foreign currency \n\t\t\t | \n\t\t
| \n\t\t\t Form No. 5 - statement of equity capital \n\t\t\t | \n\t\t|
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Form No. 5 \n\t\t\t | \n\t\t
Table 4.2.2 - Forms of reporting on key performance indicators.
\n\n| \n\t\t\t Key Performance Indicators - Industrial \n\t\t\t | \n\t\t|
\n\t\t\t
| \n\t\t\t\n\t\t\t List of key KPIs \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t List of additional key performance indicators \n\t\t\t | \n\t\t
| \n\t\t\t Key performance indicators - banking sector \n\t\t\t | \n\t\t|
\n\t\t\t
| \n\t\t\t\n\t\t\t Indicators of assets and liabilities \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Compliance with normative indicators in the bank \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Financial performance \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Trust Fund Tax and Payments \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Distribution of net profit \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t External credit lines / Eurobonds \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Sponsorship \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Amount of workers \n\t\t\t | \n\t\t
| \n\t\t\t Key performance indicators - insurance companies \n\t\t\t | \n\t\t|
\n\t\t\t
| \n\t\t\t\n\t\t\t Indicators of assets and liabilities \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Compliance with normative indicators \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Financial performance \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Trust Fund Tax and Payments \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Distribution of net profit \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t External debt \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Sponsorship \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Amount of workers \n\t\t\t | \n\t\t
\n\n
Table 4.2.3- Reporting forms - business plan
\n\n| \n\t\t\t Business plan \n\t\t\t | \n\t\t|
\n\t\t\t
| \n\t\t\t\n\t\t\t Production facilities (works and services) \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Production volume (Works and services) \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Financial performance \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Taxes and payments to trust funds \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Distribution of net profit \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Debentures \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t External debt \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Foreign trade and foreign economic activity of the enterprise. \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Important performance indicators \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Production of products included in the localization program \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Investment projects. \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Sponsorship \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t The number of employees \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Management and control bodies of SOEs \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Changes in the composition of the supervisory board, the executive body of the audit commission. \n\t\t\t | \n\t\t
\n\n
\n\n
Table 4.2.4 - Management reporting forms
\n\n| \n\t\t\t Management reporting \n\t\t\t | \n\t\t|
\n\t\t\t
| \n\t\t\t\n\t\t\t Information on the production indicators of enterprises \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Production indicators \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Financial performance \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t About business plans of SOEs \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t On the state of the analysis of the activities of SOEs \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Payment of dividends by SOEs \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t According to the results of 9 months of the reporting year, state enterprises operating in the territory of the republic. \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Financial recovery of SOEs \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Information about the labor resources of enterprises \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Production of products included in the localization program \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Investment projects. \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Sponsorship \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t The number of employees \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Management and control bodies of SOEs \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Changes in the composition of the supervisory board, the executive body of the audit commission. \n\t\t\t | \n\t\t
\n\n
Table 4.2.5 - Preliminary reporting forms in accordance with IFRS
\n\n| \n\t\t\t Preliminary IFRS reporting forms - enterprises \n\t\t\t | \n\t\t
\n\n
\n\t\t\t
| \n\t\t\t\n\t\t\t Statement of financial position \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Statement of comprehensive income \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Statement of changes in equity \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Cash flow statement (direct method) \n\t\t\t | \n\t\t
\n\n
| \n\t\t\t \n\n\t\t\t Preliminary reporting forms under IFRS - (financial and banking sector) \n\t\t\t | \n\t\t
\n\n
\n\t\t\t
| \n\t\t\t\n\t\t\t Statement of financial position \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Statement of comprehensive income \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Profit or loss statement \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Statement of changes in equity \n\t\t\t | \n\t\t
\n\t\t\t
| \n\t\t\t\n\t\t\t Cash flow statement \n\t\t\t | \n\t\t
\n\n
At the same time, the tools of the business analysis system should allow generating reports in a graphical form with various levels of complexity. Below is the graphic design of this kind of reporting (dashboards, graphs, diagrams, territorial dashboards, etc.).
\n\n\n\n
\n\n
\n\n
\n\n
p. 4.2.1 – Example of visualization of predictive analysis
\n\n\n\n
\n\n
p. 4.2.1 – An example of visualization of a territorial dashboard
\n\n\n\n
\n\n
\n\n
p. 4.2.1 – An example of KPI visualization
\n\nTime schedule for the implementation of each function, tasks:
\n\n| \n\t\t\t Interim regulation requirements \n\t\t\t | \n\t\t\t\n\t\t\t Task \n\t\t\t | \n\t\t
| \n\t\t\t The entire period of operation of the system upon user initiation \n\t\t\t | \n\t\t\t\n\t\t\t Grouping data in different sections defined by the data hierarchy down to the lowest level of detail; \n\t\t\t | \n\t\t
| \n\t\t\t Grouping data from different levels of the hierarchy; \n\t\t\t | \n\t\t|
| \n\t\t\t Creation and saving of fixed groupings of data available in subsequent sessions of work with the system after the completion of the current one; \n\t\t\t | \n\t\t|
| \n\t\t\t Creation of templates defining the sequential steps of the analysis with the support of the interactive mode; \n\t\t\t | \n\t\t|
| \n\t\t\t Ranking, sorting and filtering by various categories and indicators; \n\t\t\t | \n\t\t|
| \n\t\t\t Creation of multi-section reports with different levels of data grouping; \n\t\t\t | \n\t\t|
| \n\t\t\t Ranking values of measurement categories by values of indicators; \n\t\t\t | \n\t\t|
| \n\t\t\t Analysis of trends over time; \n\t\t\t | \n\t\t|
| \n\t\t\t Pie charts; \n\t\t\t | \n\t\t|
| \n\t\t\t Column charts are two-dimensional; \n\t\t\t | \n\t\t|
| \n\t\t\t Column charts are three-dimensional; \n\t\t\t | \n\t\t|
| \n\t\t\t Line charts; \n\t\t\t | \n\t\t|
| \n\t\t\t Scatter plots; \n\t\t\t | \n\t\t|
| \n\t\t\t Simultaneous output of data in tabular and graphical form; \n\t\t\t | \n\t\t|
| \n\t\t\t Formation of balanced and unbalanced nested pivot tables; \n\t\t\t | \n\t\t|
| \n\t\t\t Calculations over the values of indicators for arbitrary groups of measurement categories; \n\t\t\t | \n\t\t|
| \n\t\t\t Conditional formatting of indicators depending on their values; \n\t\t\t | \n\t\t|
| \n\t\t\t Displaying indicators in the form of absolute values and shares of total values; \n\t\t\t | \n\t\t|
| \n\t\t\t Export of slices of multidimensional cubes in various formats. \n\t\t\t | \n\t\t|
| \n\t\t\t The entire period of operation of the system \n\t\t\t | \n\t\t\t\n\t\t\t Creation of a set of standard report templates that make it easier for the user to build standard reports; \n\t\t\t | \n\t\t
| \n\t\t\t Setting the parameters of reports in the interactive mode; \n\t\t\t | \n\t\t|
| \n\t\t\t Flexible data manipulation; \n\t\t\t | \n\t\t|
| \n\t\t\t Data scaling (drill-down); \n\t\t\t | \n\t\t|
| \n\t\t\t Possibilities of data aggregation by arbitrary indicators; \n\t\t\t | \n\t\t
Requirements for the quality of implementation of functions, tasks.
\n\nAll functions and tasks must have a characteristic of accuracy and execution time, determined by the operating regulations.
\n\n\n\n
\n\n
List of failure criteria for each function:
\n\n| \n\t\t\t Function \n\t\t\t | \n\t\t\t\n\t\t\t Refusal criteria \n\t\t\t | \n\t\t\t\n\t\t\t Recovery time \n\t\t\t | \n\t\t\t\n\t\t\t Availability ratio \n\t\t\t | \n\t\t
| \n\t\t\t The form \n\t\t\t | \n\t\t\t\n\t\t\t One of the tasks of the function is not being performed. \n\t\t\t | \n\t\t\t\n\t\t\t 8 ocloc'k \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t 0.85 \n\t\t\t | \n\t\t
| \n\t\t\t Analysis \n\t\t\t | \n\t\t\t\n\t\t\t One of the tasks of the function is not being performed. \n\t\t\t | \n\t\t\t\n\t\t\t 12 hours \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t 0.75 \n\t\t\t | \n\t\t
| \n\t\t\t Performance \n\t\t\t | \n\t\t\t\n\t\t\t One of the tasks of the function is not being performed. \n\t\t\t | \n\t\t\t\n\t\t\t 12 hours \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t 0.75 \n\t\t\t | \n\t\t
\n\n
\n\n
\n\n
The subsystem of distribution of roles and access rights is designed to provide the following functions:
\n\nThe subsystem should perform the following functions:
\n\n| \n\t\t\t Function \n\t\t\t | \n\t\t\t\n\t\t\t Task \n\t\t\t | \n\t\t
| \n\t\t\t User management and monitoring \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t
| \n\t\t\t Access rights management \n\t\t\t | \n\t\t\t\n\t\t\t
\n\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t Identification and authentication mechanisms \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t
The time schedule for the implementation of each function, task is determined for the entire period of the system's operation.
\n\nRequirements for the quality of implementation of functions, tasks.
\n\nAll functions and tasks must have a characteristic of accuracy and execution time, determined by the operating regulations.
\n\nList of failure criteria for each function:
\n\n| \n\t\t\t Function \n\t\t\t | \n\t\t\t\n\t\t\t Refusal criteria \n\t\t\t | \n\t\t\t\n\t\t\t Recovery time \n\t\t\t | \n\t\t\t\n\t\t\t Availability ratio \n\t\t\t | \n\t\t
| \n\t\t\t User management and monitoring \n\t\t\t | \n\t\t\t\n\t\t\t One of the tasks of the function is not being performed. \n\t\t\t | \n\t\t\t\n\t\t\t 12 hours \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t 0.75 \n\t\t\t | \n\t\t
| \n\t\t\t Access rights management \n\t\t\t | \n\t\t\t\n\t\t\t One of the tasks of the function is not being performed. \n\t\t\t | \n\t\t\t\n\t\t\t 12 hours \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t 0.75 \n\t\t\t | \n\t\t
| \n\t\t\t Identification and authentication mechanisms \n\t\t\t | \n\t\t\t\n\t\t\t One of the tasks of the function is not being performed. \n\t\t\t | \n\t\t\t\n\t\t\t 8 ocloc'k \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t 0.85 \n\t\t\t | \n\t\t
\n\n
\n\n
The sources with which the integration is performed satisfy the following assumptions:
\n\n\n\n
The software of the System must ensure the implementation of the functions listed in this TT, as well as the performance of configuration, programming, database management and documentation operations. The system must ensure the implementation of the required algorithms for control, regulation and protection, information display, signaling and data archiving.
\n\nThe software of the System should include:
\n\nTypical and developed methods and algorithms for collecting and processing information (including data entry into a PC, data reliability control, etc.);
\n\nSoftware algorithms must meet the following requirements:
\n\nAlgorithms for searching and sorting data used in solving almost all functional problems of the System should be based on procedures in the system software and used in the System. These algorithms should ensure the search for information by the specified values of the features, the formation of the specified information structures and the performance of the necessary operations on them.
\n\nAlgorithms for generating output documents should be as unified as possible, allow, if necessary, to quickly change the forms of documents and use standard procedures and software.
\n\nAlgorithms for solving problems, if necessary, can include optimization methods and heuristic procedures for specific problems.
\n\n\n\n
Information support should be sufficient to perform all automated functions of the System.
\n\nThe information support of the System should be a collection of data and data management tools, which are designed for integrated information processing and software solution of functional tasks.
\n\n\n\n
The software and hardware of the components of the information system being implemented must comply with the data exchange standards using the TCP / IP protocol stack.
\n\nInformation exchange between software components of subsystems should be carried out using standard protocols and technologies: web-services, JMS messaging, HTTP / HTTPS, EJB, file transfer (FTP, SFTP), LDAP, JDBC, etc.
\n\nInformation exchange between the software components of the subsystems and the browser should be carried out using the HTTP / HTTPS protocols.
\n\nThe software and hardware that ensure the interaction of the System with the users of the System must support the current versions of the following browsers supported by the manufacturer:
\n\nAt the time of the start of commercial operation of the System, consider the versions available for download on the download pages of the official websites of browser manufacturers as the current supported versions of browsers.
\n\nFor browsers that support two ways of browsing the web, a touch-optimized Windows user interface, and a familiar touch-based interface, the latter should be supported.
\n\n\n\n
The linguistic support of the System, whenever possible, should provide for the use of a single logical and conceptual interface for users and designers. Including:
\n\nThe information in the database must be stored in the language in which it was entered into it. The choice of the current data input language for the database depends on the current legislative acts of the Republic of Uzbekistan and must support input in Uzbek and Russian.
\n\nApplication software development should be carried out in high-level languages. Users must interact with the system at the graphical user interface level.
\n\nAll functions of the system, prior to their full implementation into industrial operation, must provide a Russian-language user interface.
\n\n\n\n
\n\n
The System software must have the following characteristics:
\n\nIf the software manufacturer does not have technical documentation in the state (Uzbek) language, the translation of the technical documentation into the state language is carried out by the Agency.
\n\nAll software must be guaranteed for at least 1 year.
\n\nThe systems should be able to interact with leading foreign IT systems:
\n\n\n\n
The composition of information, control functions of the system, measured parameters of the control object, their exact characteristics, metrological characteristics will be determined and agreed upon during the implementation of the project stage “Formation of requirements for the system”.
\n\nMetrological compatibility of the technical means of the system is ensured through the choice of compatible technical means by the developer.
\n\nThere are no additional requirements for metrological support.
\n\n\n\n
There are no requirements for the existing technical support.
\n\nThe optimal requirements for technical support for the proposed software product should be indicated in the technical proposal by the participants in the procurement procedure.
\n\nThe hardware, standard software, and network equipment for the implementation of the project are provided by the Agency
\n\nIn the process of developing and deploying an analytical reporting system, a test and production environment is required. These should be independent servers used for testing, training and deploying the system.
\n\nThe calculation methods used in solving system problems, as well as, if necessary, other specific requirements for the implementation of tasks, are detailed by the Supplier based on the results of a preliminary survey of the Agency's IT structure and are agreed with the Agency.
\n\nSystems should be implemented on the basis of current regulatory legal acts and organizational and administrative documents.
\n\nMethods and instructions for performing operations in the Systems by users must be developed and approved in the prescribed manner.
\n\nThe methodological support includes:
\n\nThe composition of the methodological support can be specified in the process of technical and detailed design and is agreed with the Agency.
\n\nNormative and technical documentation must comply with the requirements of regulatory legal acts and be developed in accordance with the following standards:
\n\nThe Supplier assumes obligations for quality assurance results obtained during the performance of work. The minimum period for providing a quality guarantee for work is 12 months plus 1 working day from the date of acceptance of the results of work by the Agency (the date of the signing by the Agencyof the Certificate of Acceptance of Works).
\n\nThe Supplier is responsible for defects and deficiencies found during the warranty period. In case of revealing defects and deficiencies during the warranty period, the Supplier performs work to eliminate them free of charge, including if during operation it is revealed that the System does not correspond to the purpose indicators declared in its Private Terms of Reference and / or Technical Design. The deadline for eliminating defects and deficiencies is established by agreement between the Agencyand the Supplier, but should not exceed one month.
\n\nThe implementation of the requirements of this TT should be carried out in several stages. The composition and content of the work by stages is shown in the table below. The list of stages and stages of the work performed on the implementation of the automated system is indicated in accordance with O'zDSt 1986: 2018 Information technology. Information Systems. Stages of creation.
\n\nPreliminary stages of work (table 5.1):
\n\n\n\n
List of stages and stages of work on the creation of the System
\n\n\n\n
| \n\t\t\t Stage number \n\t\t\t | \n\t\t\t\n\t\t\t Name of works and their content \n\t\t\t | \n\t\t\t\n\t\t\t Deadline \n\t\t\t | \n\t\t\t\n\t\t\t Supplier (organization) \n\t\t\t | \n\t\t\t\n\t\t\t How the stage ends \n\t\t\t | \n\t\t|
| \n\t\t\t Start \n\t\t\t | \n\t\t\t\n\t\t\t The ending \n\t\t\t | \n\t\t||||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Formation of requirements for the System: \n\n\t\t\t
| \n\t\t\t\n\t\t\t October 2024 \n\t\t\t | \n\t\t\t\n\t\t\t November \n\n\t\t\t2024 \n\t\t\t | \n\t\t\t\n\t\t\t Executor \n\t\t\t | \n\t\t\t\n\t\t\t Site survey report; \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t System concept development: \n\n\t\t\t
| \n\t\t\t\n\t\t\t November \n\n\t\t\t2024 \n\t\t\t | \n\t\t\t\n\t\t\t December 2024 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Technical task: \n\n\t\t\tDrawing up the Terms of Reference for the creation of the system and its form \n\t\t\t | \n\t\t\t\n\t\t\t December2024 \n\t\t\t | \n\t\t\t\n\t\t\t January2025 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Terms of reference for data marts in terms of the received reporting on: \n\n\t\t\t
| \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Design: \n\n\t\t\t1. Development of design solutions for the system and its parts. Testing; \n\n\t\t\t2. Development of documentation for the System and its parts; \n\t\t\t | \n\t\t\t\n\t\t\t February2025 \n\t\t\t | \n\t\t\t\n\t\t\t August2025 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Development specifications, data mappings in terms of the received reporting on: \n\n\t\t\t
| \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Working documentation: \n\n\t\t\t
| \n\t\t\t\n\t\t\t August2025 \n\t\t\t | \n\t\t\t\n\t\t\t September 2025 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Working documentation for the development of reporting \n\t\t\t | \n\t\t
| \n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t Commissioning: \n\n\t\t\t
| \n\t\t\t\n\t\t\t September 2025 \n\t\t\t | \n\t\t\t\n\t\t\t October 2025 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Reporting on: \n\n\t\t\t
Guides : \n\n\t\t\t
\n\t\t\t | \n\t\t
| \n\t\t\t 7 \n\t\t\t | \n\t\t\t\n\t\t\t System Maintenance: \n\n\t\t\t
| \n\t\t\t\n\t\t\t November 2025 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
Tab. 5.1 Preliminary stages of work.
\n\n\n\n
Preliminary work schedule (table 5.2):
\n\n| \n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Year \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|||||||||||||||||
| \n\t\t\t № \n\t\t\t | \n\t\t\t\n\t\t\t Stage \n\t\t\t | \n\t\t\t\n\t\t\t 10.24 \n\t\t\t | \n\t\t\t\n\t\t\t 11.24 \n\t\t\t | \n\t\t\t\n\t\t\t 12.24 \n\t\t\t | \n\t\t\t\n\t\t\t 01.25 \n\t\t\t | \n\t\t\t\n\t\t\t 02.25 \n\t\t\t | \n\t\t\t\n\t\t\t 03.25 \n\t\t\t | \n\t\t\t\n\t\t\t 04.25 \n\t\t\t | \n\t\t\t\n\t\t\t 05.25 \n\t\t\t | \n\t\t\t\n\t\t\t 06.25 \n\t\t\t | \n\t\t\t\n\t\t\t 07.25 \n\t\t\t | \n\t\t\t\n\t\t\t 08.25 \n\t\t\t | \n\t\t\t\n\t\t\t 09.25 \n\t\t\t | \n\t\t\t\n\t\t\t 10.25 \n\t\t\t | \n\t\t\t\n\t\t\t 11.25 \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t 11.26 \n\t\t\t | \n\t\t|
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Formation of requirements for the System \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t System concept development \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Technical task \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Design \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Working documentation \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t Commissioning \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t|
| \n\t\t\t 7 \n\t\t\t | \n\t\t\t\n\t\t\t System Maintenance \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t Within 12 months \n\t\t\t | \n\t\t|||||
| \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t |
\n\n
\n\n
Tab. 5.2 Preliminary work schedule.
\n\n\n\n
\n\n
Control and acceptance of the System must be carried out in accordance with the requirements of O'zDSt 1986: 2018 Information technology. Information Systems. Stages of creation.
\n\nBoth the System as a whole and its individual stages (launch complexes), subsystems and individual tasks can be subject to control, testing and acceptance.
\n\nThe following main types of tests are established for the System:
\n\nConducting test tests must be carried out on a test environment. Pilot and operational work - on a productive environment.
\n\nTo plan the conduct of all types of tests, the documents "Program and Test Methodology" of the corresponding types of tests are being developed, which must establish the necessary and sufficient scope
\nand timing of tests to ensure the specified reliability of the results obtained. The test program and methodology can be developed
\nfor the System as a whole and (or) its parts. Tests (test cases) can be included as an attachment.
When testing the System, compliance with the Terms of Reference (TOR) for the creation of the System should be checked and established as follows:
\n\nSystem tests are carried out at the Agency's site. By agreement between the Agencyand the Supplier, preliminary tests and acceptance of the System software may be carried out on the Supplier's technical means when conditions are created for obtaining reliable test results.
\n\nThe status and composition of the acceptance committee is determined by the Agency.
\n\nBased on the test results, protocols are drawn up with a list of comments and acts of completion of tests, on the basis of which a decision is made on the possibility (or impossibility) of transition to the next type of test or acceptance of the System into permanent operation. The types of tests can be repeated until all comments to the System are eliminated and the operational documentation is corrected accordingly.
\n\nTests of the System are performed after debugging
\nand testing of the supplied software and hardware of the System
\nand the submission by the Supplier of the relevant documents about their readiness for testing, as well as after familiarization of the Agency's technical specialists with the operational documentation of the System.
In the process of operation and testing, the readiness of individual parts, complexes and tasks of the System, as well as the presented documentation, is checked for operation in real conditions. Operation of the System and its parts begins from the moment of approval of the acceptance certificate for operation.
\n\nAdditional requirements of the Agencyarising in the process of preliminary tests and operation, which are not provided for in the terms of reference, are not grounds for a negative assessment of the results of operation and testing. They can be satisfied by an additional agreement within an agreed time frame.
\n\n\n\n
At the first stage, the check should be carried out in accordance with the program
\nand methodology for preliminary tests of the experimental segment, developed by the Supplier and approved by the Agency.
At the stage of trial operation of the experimental segment, an assessment of the completeness of the adopted design decisions should be made, and requirements for revision to a standard replicated solution can be formulated.
\n\nAfter completing the modifications, in accordance with the addendum to the TT, a program and methodology for acceptance tests should be developed.
\n\nPreliminary tests
\n\nPreliminary tests of the System are carried out to determine its operability and to resolve the issue of the possibility of transferring the System into operation.
\n\nPreliminary tests are carried out at a specially equipped stand.
\n\nPilot industrial operation
\n\nPilot industrial operation of the System is carried out to determine the correctness of the design decisions and the constructed information model, to determine the degree of compliance of the System functionality with the users' requirements and the degree of convenience of working with the user graphical interface.
\n\nOperations management works include:
\n\nDuring the operation of the System, a work log is kept in which information is entered on the duration of operation, failures, failures, emergency situations, changes in the parameters of the modernization object, corrections of documentation and software, adjustment of technical means. The information is recorded in the journal with the date and the person in charge. The journal may contain staff comments on the convenience of the System operation.
\n\nInformation entered into the System at the stage of test operation must be deleted from the data warehouse during the transition to the stage of operation and cannot be used to generate any official reporting forms.
\n\nAcceptance tests
\n\nAcceptance tests are carried out in accordance with the program and methodology of acceptance tests, which indicate:
\n\nlist and completeness of acceptance test objects;
\n\n• list of requirements that the System and its parts must comply with (with reference to the clauses of the TT for the System);
\n\n• scope, conditions, procedure and methods of testing and criteria for evaluating results;
\n\n• list and sequence of checks to which the System must be subjected in accordance with the requirements of the TT for the System;
\n\n• methods of performing checks for compliance of the indicators of the System as a whole and its components with the requirements of the TT for the System;
\n\n• logistics and metrological support for testing;
\n\n• acceptance criteria for the System and its parts;
\n\n• details of the persons responsible for carrying out the tests;
\n\n• the procedure, methods and conditions for checking the functioning and interaction of parts of the System, the functioning of the System as a whole in accordance with the requirements of the TT for the System;
\n\n• ensuring safety during testing;
\n\n• list and types of reporting documentation.
\n\nThe program and methodology for acceptance testing are approved by the Agency.
\n\nAcceptance tests of the System or its corresponding phase put into permanent operation are carried out by a commission appointed by the Agency at the operating site in accordance with the program and test methodology approved by it.
\n\nThe timing of acceptance tests and the composition of the commission are determined by the Agency. The commission includes representatives of the developer.
\n\nTo carry out acceptance tests the following must be presented:
\n\n• notification of the readiness of the System or its corresponding queue for acceptance testing;
\n\n• TT for the System and TT for parts of the System (if available);
\n\n• The system or its corresponding queue being tested;
\n\n• documentation for the System;
\n\n• program and methodology for acceptance testing;
\n\n• agreed tests (test cases);
\n\n• software and equipment necessary for testing, and the corresponding operational documentation;
\n\n• acceptance certificate for trial operation;
\n\n• certificate of completion of trial operation
\n\nAcceptance tests should primarily include checking:
\n\n\n\n
• completeness and quality of implementation of functions at standard, limiting, critical values of parameters of the automation object and in other operating conditions of the System specified in the TT for the System;
\n\n• convenience of work for users and staff;
\n\n• means and methods for restoring the functionality of the System after failures;
\n\n• completeness and quality of operational documentation.
\n\nIt is recommended to check the completeness and quality of the System functions in two stages. At the first stage, individual functions (tasks, sets of tasks) are tested. At the same time, compliance with the requirements of the System Specifications for functions (tasks, sets of tasks) is checked. At the second stage, the interaction of tasks in the System is checked and the requirements of the TT for the System are met.
\n\nThe ease of use of users and staff is checked taking into account the completeness and quality of performance of the functions of the System as a whole.
\n\nThe following are subject to verification:
\n\n• completeness of messages and requests available to the user and their sufficiency for operating the system;
\n\n• the ability for users and personnel to work without special training;
\n\n• reaction of the System and its parts to user errors, functionality of service tools.
\n\n\n\n
Checking the means of restoring the functionality of the System after failures of technical means should include:
\n\n• checking the presence in the operational documentation of recommendations for restoring operability and the completeness of their description;
\n\n• practical feasibility of recommended procedures;
\n\nThe test results of objects provided for by the test program and methodology are recorded in protocols containing the following sections:
\n\n• the purpose of the tests and the number of the section of the requirements of the TT for the System, according to which the test is carried out;
\n\n• composition of hardware and software used during testing;
\n\n• indication of the checks in accordance with which the tests were carried out, processing and evaluation of the results;
\n\n• test conditions and characteristics of the initial data;
\n\n• testing tools used;
\n\n• generalized test results;
\n\n• conclusions about test results and compliance of the created System or its parts with a certain section of the requirements of the TT for the System.
\n\nTest protocols for objects are summarized in a single protocol, on the basis of which a conclusion is made about the system’s compliance with the requirements of the TT for the System.
\n\nIndustrial exploitation
\n\nOperation of the System, put into operation in accordance with the established procedure, in accordance with the project and the safety of which is confirmed by tests at the stage of pilot operation.
\n\n\n\n
Below are the main stages and stages performed by the Supplier for the implementation of IP, established in contracts and terms of reference based on O'zDSt 1986: 2018 Information technology. Information Systems. Stages of creation. The main stages of IS implementation are:
\n\n\n\n
\n\n
The project implementation methodology should be based on the Waterfall methodology.
\n\nRASCI matrix (distribution of responsibilities between project participants)
\n\n| \n\t\t\t R \n\t\t\t | \n\t\t\t\n\t\t\t Responsible | \n\t\t\t\n\t\t\t The Project Participant performing the Work to achieve the Project Result. Responsible for the achievement of the Result \n\t\t\t | \n\t\t
| \n\t\t\t A \n\t\t\t | \n\t\t\t\n\t\t\t Approver | \n\t\t\t\n\t\t\t A project participant who approves the correctness and completeness of the work. Accepts the Results of the Works. \n\t\t\t | \n\t\t
| \n\t\t\t S \n\t\t\t | \n\t\t\t\n\t\t\t Support | \n\t\t\t\n\t\t\t A project participant who provides support within his competence for the Responsible. \n\t\t\t | \n\t\t
| \n\t\t\t C \n\t\t\t | \n\t\t\t\n\t\t\t Consulted | \n\t\t\t\n\t\t\t A project participant whose opinion (resources) is taken into account to create the Project Results. Subject matter experts. \n\t\t\t | \n\t\t
| \n\t\t\t I \n\t\t\t | \n\t\t\t\n\t\t\t Informed | \n\t\t\t\n\t\t\t A project participant who is informed about the progress of the Work on the creation of the Project Results. \n\t\t\t | \n\t\t
Tab. 6.2.1 RASCI Matrix (Distribution of Responsibilities among
\nProject Participants)
\n\n
Responsibility matrix for project results
\n\n| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t Stage \n\t\t\t | \n\t\t\t\n\t\t\t Responsible \n\t\t\t | \n\t\t\t\n\t\t\t results \n\t\t\t | \n\t\t|
| \n\t\t\t Suppliers \n\t\t\t | \n\t\t\t\n\t\t\t Agency \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t||
| \n\t\t\t 1. \n\t\t\t | \n\t\t\t\n\t\t\t Formation of requirements for the System \n\t\t\t | \n\t\t\t\n\t\t\t R \n\t\t\t | \n\t\t\t\n\t\t\t A, C, S \n\t\t\t | \n\t\t\t\n\t\t\t 1. Terms of reference for a business analysis system; \n\n\t\t\t\n\t\t\t | \n\t\t
| \n\t\t\t 2. \n\t\t\t | \n\t\t\t\n\t\t\t System concept development \n\t\t\t | \n\t\t\t\n\t\t\t R \n\t\t\t | \n\t\t\t\n\t\t\t A, C, S \n\t\t\t | \n\t\t\t\n\t\t\t 1. Project charter; \n\n\t\t\t2. Schedule of the project; \n\n\t\t\t3. Report on the results of the work. \n\t\t\t | \n\t\t
| \n\t\t\t 3. \n\t\t\t | \n\t\t\t\n\t\t\t Technical task \n\t\t\t | \n\t\t\t\n\t\t\t R, A, C \n\t\t\t | \n\t\t\t\n\t\t\t A, C, S \n\t\t\t | \n\t\t\t\n\t\t\t Terms of reference for data marts in terms of the received reporting on: \n\n\t\t\t1. NAS; \n\n\t\t\t2. KPI; \n\n\t\t\t3. Fulfillment of the business plan, production indicators, personnel report; \n\n\t\t\t4. Management reporting; \n\n\t\t\t5. IFRS \n\t\t\t | \n\t\t
| \n\t\t\t 4. \n\t\t\t | \n\t\t\t\n\t\t\t Design \n\t\t\t | \n\t\t\t\n\t\t\t R, A, C \n\t\t\t | \n\t\t\t\n\t\t\t A, C, S \n\t\t\t | \n\t\t\t\n\t\t\t Development specifications, data mappings in terms of the received reporting on: \n\n\t\t\t1. NAS; \n\n\t\t\t2. KPI; \n\n\t\t\t3. Fulfillment of the business plan, production indicators, personnel report; \n\n\t\t\t4. Management reporting; \n\n\t\t\t5. IFRS \n\t\t\t | \n\t\t
| \n\t\t\t 5. \n\t\t\t | \n\t\t\t\n\t\t\t Working documentation \n\t\t\t | \n\t\t\t\n\t\t\t R \n\t\t\t | \n\t\t\t\n\t\t\t A, C, S \n\t\t\t | \n\t\t\t\n\t\t\t 1. Working documentation for the development of reporting \n\t\t\t | \n\t\t
| \n\t\t\t 6. \n\t\t\t | \n\t\t\t\n\t\t\t Commissioning \n\t\t\t | \n\t\t\t\n\t\t\t R \n\t\t\t | \n\t\t\t\n\t\t\t R, A, C \n\t\t\t | \n\t\t\t\n\t\t\t Reporting on: \n\n\t\t\t1. NAS \n\n\t\t\t2. KPI \n\n\t\t\t3. Implementation of the business plan, performance indicators, personnel; \n\n\t\t\t4. Management reporting \n\n\t\t\t5. IFRS \n\n\t\t\tGuides: \n\n\t\t\t1. Business Analysis System User Guide \n\n\t\t\t2. Business Analysis System Administrator's Guide \n\n\t\t\t3. Acceptance test procedure \n\n\t\t\t4. Acceptance test report \n\t\t\t | \n\t\t
| \n\t\t\t 7 \n\t\t\t | \n\t\t\t\n\t\t\t System Maintenance \n\t\t\t | \n\t\t\t\n\t\t\t R \n\t\t\t | \n\t\t\t\n\t\t\t A, C, S \n\t\t\t | \n\t\t\t\n\t\t\t Warranty technical support \n\t\t\t | \n\t\t
Tab. 6.2.2 Responsibility matrix for project results
\n\nIn the Project, in order to effectively adapt employees to changes in processes, it is required to perform work on Organizational Change Management in the following areas:
\n\nCommunication
\n\nKey tasks:
\n\nEnsure general awareness and understanding of all stakeholders about the objectives, scope, benefits and achievements of the Project:
\n\nOrganizational Design
\n\nKey tasks:
\n\nEducation
\n\nKey tasks:
\n\nTraining of the system implementation project team:
\n\nPreliminary estimate of the number of employees for training:
\n\n• Professional training - business users: 50 people
\n\n• Professional training - technical specialists: 20 people.
\n\n• Training of employees should be conducted in the language agreed with the Agency.
\n\n• Training must be conducted in person on the territory of the Agency (by agreement with the Agency, the option of online training may be agreed upon).
\n\n• The skills acquired during the training must fully cover the functional skills of the Agency's specialists.
\n\n\n\n
Methodological support for Organizational Change Management
\n\nKey tasks:
\n\nAssess the impact of change and readiness for change
\n\n\n\n
\n\n
By the time the acceptance tests are carried out, all comments on the operation of engineering systems that ensure the functioning of the Agency's data center must be eliminated.
\n\nBy the end of the period of trial operation, the maintenance personnel of the system must fully master the practical skills of working with the software and hardware complex.
\n\nTo prepare the facility for commissioning the System, the Agencymust perform the following work:
\n\nTo prepare an object for commissioning the System, the executing company must:
\n\n\n\n
The sources for the development of this technical task are state industry standards of the Republic of Uzbekistan, guidelines and methodological materials:
\n\n\n\n
\n\n
\n\n
\n\n
\n\n
During the execution of the Project, the following conditions are expected to be met:
\n\nCOMMON MARKET FOR EASTERN AND
\n\nSOUTHERN AFRICA
\n\n\n\n
| \n\t\t\t السوق المشتركة للشرق والجنوب الأفريقى \n\t\t\t | \n\t\t
| \n\t\t\t MARCHE COMMUN \n\t\t\t | \n\t\t
REQUEST FOR EXPRESSION OF INTEREST
\n\n(FIRM SELECTION)
\n\n\n\n
NAME OF PROJECT: REGIONAL INFRASTRUCTURE FINANCE FACILITY (RIFF) PROJECT
\n\nGRANT NO: D6780-3A
\n\nASSIGNMENT TITLE: PROCUREMENT OF A HUMAN RESOURCE MANAGEMENT SYSTEM . REFERENCE No. ZM-COMESA - 394070-CS-LCS
\n\nISSUED ON : 21 MARCH 2024
\n\nThe Common Market for Eastern and Southern Africa (COMESA) received a grant from the World Bank towards the implementation of the Regional Infrastructure Finance Facility project and intends to apply a portion of the proceeds of this grant to eligible payments under the contract for the procurement of a Human Resource Management System.
\n\nThe Common Market for Eastern and Southern Africa (COMESA) is a regional grouping of 21 African States which have agreed to promote regional integration through trade development and transport facilitation. COMESA's objectives include sustainable economic development through economic and social progress in all Member States through increased cooperation and integration in all fields of development particularly in Trade, Customs and Monetary Affairs, Transport, Communication and Information Technology, Industry and Agriculture, Energy, Environment and Natural Resources including Gender and Social Development. The Secretariat is based in Lusaka, Zambia.
\n\nThe COMESA Secretariat wishes to procure a Human Resource Management System that will be a digital platform to be used to support the COMESA Secretariat’s Human Resource processes. The System will among others help to streamline recruitment management, benefits administration, payroll management, employee data, employee performance, compensation management, timesheets and other Human Resource Management functions. It will also leverage technology to increase efficiency and effectiveness in the management of the Human Resource functions and ensure reliability and integrity of the data.
\n\nThe main objectives of the Human Resources Management system is to help COMESA enhance its systems, improve productivity, availability, reliability, and flexibility, and minimize response time in a cost-effective way. Furthermore, it is expected that a new HRMS will help COMESA to:
\n\nThe following problems need to be resolved:
\n\nThe detailed Terms of Reference (TOR) for the assignment are attached to this request for Expressions of Interest (EOI).
\n\nThe Common Market for Eastern and Southern Africa now invites eligible consultants to indicate their interest in providing these services. Interested consultants must provide information indicating that they are qualified to perform the services (brochures, description of similar assignments, core business and not less than 10 years’ experience in similar assignments, relevant experience, technical and managerial capability of the firm, etc). Consultants may constitute joint ventures to enhance their chances of qualification but should indicate clearly whether the association is in the form of a joint venture. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.
\n\nThe attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” November 2020 setting forth the World Bank’s policy on conflict of interest.
\n\nExpressions of interest must be submitted in written to the following email address;
\n\nTenders@comesa.int with a copy to procurement@comesa.int
\n\nASSIGNMENT TITLE:PROCUREMENT OF A HUMAN RESOURCE MANAGEMENT SYSTEM. REFERENCE No. ZM-COMESA -394070-CS-LCS
\n\nATT: THE HEAD OF PROCUREMENT, COMESA SECRETARIAT, BEN BELLA ROAD, LUSAKA, ZAMBIA
\n\nCLOSING DATE FOR SUBMISSION
\n\nThe Closing date for receipt of Expression of Interest is 19th April 2024 at 10:00 hours Central Africa Time (CAT)
\n\nFurther information can be obtained at the address below during office hours, 09:00 - 17: 00 hours Central Africa Time (CAT) to the following address.
\n\nCOMESA Secretariat, Ben Bella Road, Lusaka, Zambia
\n\nEmail address: procurement@comesa.int
\n\n\n\n
NB: Physical submission of EOIs shall not be accepted.
\n\nANNEX 1: TERMS OF REFERENCE
\n\nCOMMON MARKET FOR EASTERN AND
\n\nSOUTHERN AFRICA
\n\n\n\n
\n
The Common Market for Eastern and Southern Africa (COMESA) is a regional grouping of 21 African States which have agreed to promote regional integration through trade development and transport facilitation. COMESA's objectives include sustainable economic development through economic and social progress in all Member States through increased co-operation and integration in all fields of development particularly in Trade, Customs and Monetary Affairs, Transport, Communication and Information Technology, Industry and Agriculture, Energy, Environment and Natural Resources including Gender and Social Development. The Secretariat is based in Lusaka, Zambia.
\n\nThe COMESA Secretariat wishes to procure a Human Resource Management System that will be a digital platform to be used to support the COMESA Secretariat’s Human Resource processes. The System will among others help to streamline recruitment management, benefits administration, payroll management, employee data, employee performance, compensation management, and timesheets. It will also leverage technology to increase efficiency and effectiveness in the management of the Human Resource functions and ensure reliability and integrity of the data.
\n\nThis document identifies the User requirements, Functional and Non-functional specifications for a Human Resource Management System (HRMS) for COMESA Secretariat. Furthermore, it specifies the scope of work, methodology and deliverables for the HRMS project.
\n\nThe main objectives of the project are to help COMESA to enhance its systems to improve productivity, availability, reliability, and flexibility, and minimize response time in a cost-effective way. Furthermore, it is expected that a new HRMS will help COMESA to:
\n\nThe following problems need to be resolved:
\n\nThe scope of work of the project is as follows:
\n\nThe supplier is expected to implement a comprehensive user friendly HRMS solution and to customize the HRMS package as per COMESA user requirements.
\n\nThe HRMS solution shall be developed using a modular approach to enhance flexibility, scalability, and maintainability. The solution shall consist of distinct modules, with each module catering to specific HRMS functionalities such as employee management, recruitment, onboarding, benefits administration, payroll, etc.
\n\nThe core HRMS functions and the Payroll functions will be treated as independent systems and be implemented as a separate, dedicated module. Integration between core HRMS and Payroll modules shall be seamless, enabled through a Service Oriented Architecture (SOA) approach or any other integrating approach that follows industry best practices.
\n\nThe application should be fully integrated with the Sun Accounting System, COMESA Portal, Document Management System, active directory and with a workflow management system.
\n\nThe bidder should provide an effective and efficient data migration approach of all existing data from the current system (Smart HR) to the configured environment. The successful bidder will be expected to provide full support to the COMESA during the data migration phases, including the identification and resolution of data quality issues.
\n\nThe bidder shall provide a detailed training plan to ensure proper knowledge transfer to the business users as well as the IT Administrators. The bidder shall provide specific training programme for:
\n\nThe successful bidder will be required to provide a comprehensive set of documentations regarding the application system including the solution blueprint, system manual, installation manual and user manual.
\n\nThe Bidder should provide a minimum of two (3) months on-site post implementation support.
\n\nThe warranty period should be for a period of 12 months, effective immediately after the expiry of the on-site post implementation support period. The warranty shall cover all configurations and functions as stated in the scope of the work for corrective maintenance.
\n\nBidders shall submit their support and maintenance costs related to support over the next two (2) years after the warranty period, based on an agreed Service Level Agreement (SLA) (8x5). The support shall cover among other troubleshooting/bug fixing, patch management, fine tuning and health checks. Bidder should also provide the response time to blocking/non-blocking issues as well as their rates on an hourly basis for any intervention that is not covered under SLA. COMESA reserves the right to proceed with award and renewal of the Maintenance agreement.
\n\n\n\n
The specifications of the Human Resource Management System include features which have been divided into Functional Solution Requirements and non-functional solutions Requirements as follows:
\n\n6.1 Functional Systems Requirements
\n\nFunctional requirements define what a system must do, and the features it must have to fulfil user Requirements. This enables a system to meet the specific user requirements and describe the system behavior under specific conditions.
\n\nThe specific features and functions of Human Resource Management System to serve the requirement of the COMESA Secretariat will require to have the following modules with the descriptions indicated below:
\n\nThe core HR module should be able to store all the required information about employees and will be the main repository for functionality that is applicable to the whole Human Resource management system. This would be Employee Master Data that will have employees’ information in one centralized database. The employee information will include the following: employee details (name, date of birth, age, address, emergency contacts, next of kin, salary, job title, grade, Division/Unit, incremental dates, dependent information, effective date of contract, contract expiry date, etc.), employment history, employee qualifications, benefits and compensation, performance history, etc.
\n\nRecruitment module would enable the Secretariat to manage all recruitment activities using a single, intuitive self-service interface. The recruitment module shall provide facilities for job posting, candidate sourcing, application management, screening, and assessment of candidates. The automation of the recruitment function would assist in the shortlisting process as applicants would submit their applications online and the shortlisting would be seamlessly done sieving the applications based on a set criterion in line with the job requirements. The automation of the recruitment would reduce purported biases in the shortlisting process thereby promoting objectivity and fairness of the entire process. The system shall be used to schedule and manage interviews, maintain a candidate database for future reference and talent acquisition.
\n\nThe onboarding module should help the Secretariat to effectively onboard and integrate new employees into the company. The onboarding module aims to create a positive and engaging experience for new hires, fostering their connection to the organization and setting them up for success. By automating and centralizing onboarding processes, it saves time, reduces paperwork, and ensures consistent and standardized onboarding practices across the organization. Some of the tools and functionalities to streamline the process of welcoming, orienting, and training new hires, ensuring a smooth transition and facilitating their productivity from day one. Some of the features include pre-boarding, new hire paperwork & documentation, orientations, etc.
\n\nThis module should help manage the administration of benefits that aligns with the Secretariats applicable benefits and policies, and the approved budget. It should enable users to factor in benefits such as Medical, Education Allowance, Dependency and Spouse Allowances, Overtime, Advances, Acting Allowance (where applicable) and any other applicable benefits. Employees should be able to have easy access to applicable benefits and how they have been utilized through self-service. Features of the module should among others include:
\n\nSelf-Service Human Resources will enable staff in the Secretariat to be able to manage information through interfaces personalized to their roles, on-line experience, work content, language, and information needs. Staff would be given user rights to access the Employee Self-Service Module that would allow them to do the following:
\n\nPerformance Management is a key module that would enable the Secretariat to continuously measure the performance of its employees effectively. It should have five components that include planning, monitoring, performance feedback, developing, rating, and rewarding. These components should work together and support each other to ensure effective performance management.
\n\nThe performance management module should be customized to suit the current Performance Management system being used by the Secretariat, which is the Balance Scorecard. It should also have features to be aligned to other Performance Management Systems.
\n\nIt should enable users to look back through data and offer future performance guides according to desired KPIs and goals. It must also offer tailored and customizable analytics and reports from system’s data with real-time information and reporting that facilitates timely decisions that enhance performance against KPIs.
\n\nThe HRMS should have a Training and Development module that offers a full range of learning options manageable from one interface. This includes mapping activities against competency frameworks for personal performance management and connecting learning outcomes to desirable skill-building.
\n\nThis module should ensure that training interventions are made in a systematic manner to avoid haphazard requests for training. Training should be needs based and the module should make it simple track training and make informed development decisions. It should enable users to access personal training records, future training needs/requirements and personal development archives.
\n\nAs a process of tracking employee working hours, the time and attendance model is very critical as it would assist COMESA Secretariat to unlock functions like absence management, employee scheduling, clocking in and out, compliance, cost estimates, and payroll integration. It would provide features to track and manage the absence of employees and capture working hours on a timesheet. It is very necessary that the module should be aligned to the Secretariats policies and practices. The key features of the module should among others include:
\n\nLeave Management Software facilitates the effective and smooth management of personnel leave. It will enable the Human Resources Unit to always be up to date with the leave management. Its main objective is to handle employees' leave requests impartially while ensuring that the employees' absence from work does not adversely affect the business. The system facilitates the total leave process, from completing leave applications by employees, leave application approval by HR and the final approving Officer. The salient features required for this module should among others include:
\n\n\n\n
The Payroll Administration Module shall be treated as independent system. However, the system shall allow seamless integration between the HRMS and Payroll modules. As an extension of the Core HR module, it would be used to maintain payroll data and manage the payroll process. It is critical in reducing set-up costs, administrative time, and processing errors. The key features of the module should among others include:
\n\n\n\n
The system should provide a flexible management reporting tool with data extraction in various formats such as PDF or Excel and includes drilling capabilities. It should include interactive dashboards and highly formatted reporting. Users should be able to design their own reports and generate them in a wide range of formats including listing, charts, and pivot tables. Users should be able to access data at different levels of granularity in a single report itself.
\n\nThe objective is to facilitate decision-making with regards to HR Management.
\n\n\n\n
6.2 Non-Functional Requirements
\n\nNon-functional requirements or features are not related to the system functionality but define how the system should perform. Some examples are the technical specifications, which are components of an HR system including security, scalability, user friendliness speed, Usability, Maintainability, Support, Regulatory, Compatibility and integrability among others are detailed below.
\n\n\n\n
These features are usually expressed as constraints or criteria that define a level of freedom for developers or users. Although non-functional requirements may seem a bit subtler, they are still as important as functional features. The description of the features that will be required in the Human Resource System are as follows:
\n\nThe user interface is key to application usability. The System should include content presentation, application navigation, and user assistance.
\n\nRole-based User Groups: The system must provide users with screens focusing on their roles (minimizing clutter).
\n\nDynamic content presentation: Users should be provided with in data presentation. The system should allow users to select appropriate settings and property values on display options that fits their preferences, e.g., choice of whether data appears in a grid, a chart, or a grid/chart combination.
\n\nUser assistance: the system should provide online help that includes comprehensive instructions on using each feature. The users should be provided with default mechanisms for accessing help pages e.g., by clicking the question mark icon across all the screens or a distinct menu Help > Help... menu option in the menu bar. A link to a comprehensive help resource should be provided in various formats e.g., Wiki, PDF etc.
\n\nUser navigation: the system should provide a simple traceable navigation of the entire system with options clearly showing the users where they are and how they can navigate away from the current screens and consequences of doing so.
\n\nSaving users’ work: The system should provide users performing data manipulation tasks to save their work at a certain point or make a particular view of the data available to other users.
\n\nBranding guide: the system interface design will adhere to the COMESA branding guide which shall be provided.
\n\nAll server-side components must execute on server-class computers. All client-side components must execute on workstation-class and personal-class computers.
\n\nWeb browser: The system must provide an option to be accessed via the internet using the latest browsers e.g., Chrome, Edge, Mozilla, Safari with backward compatibility support to 2 versions.
\n\nNote: in a scenario where the system uses third party plugins to run, this must be stated in advance for information security tests and clearance.
\n\nCommunication standards and Network server communications protocols: All communications between the server components and user interactions must be encrypted to safeguard user and data privacy. Only secure protocols shall be permitted e.g., HTTPS, FTPS with appropriate authentication and authorization mechanisms.
\n\nElectronic forms: the system must provide interfaces using electronic forms either on the browser or client application. The forms must be secured.
\n\nData transfer rates: The system must provide appropriate data transfer rates that shall be agreed upon meeting performance requirements.
\n\nE-mail: the system must provide communication mechanisms with various stakeholders or user groups within the system. This can be achieved via forms that create support tickets or defined emails on the COMESA (comesa.int) domain.
\n\nCommunication security or encryption: end to end encryption must be provided in all the interactions in the system e.g., chat facilities, web browsers, mobile apps etc.
\n\nThe system should be responsive and perform efficiently, even with many concurrent users and data. It should have acceptable response times for tasks such as employee data retrieval, report generation, and system updates. System performance is the most important quality in non-functional requirements and affects almost all the other preceding ones. A stress test is to be performed by the vendor once the system is commissioned.
\n\nThe reliability, availability, and maintainability (RAM) features fall exclusively under these requirements.
\n\nReliability is the probability and percentage of the software performing without failure for a specific number of uses or amount of time.
\n\nThe system should be designed to minimize downtime through robust error handling, fault tolerance, and backup and recovery mechanisms. It should also have appropriate monitoring and alerting capabilities to identify and address potential issues proactively.
\n\nThis feature indicates the average time, ease, and rapidity with which a system can be restored after a failure.
\n\nRecoverability is the ability to recover from a crash or a failure in the system and return to full operations.
\n\nThis feature indicates the system’s storage capacity, which is dependent on its type and characteristics. The system should have enough storage capacity and backup to store all the employee data.
\n\nThis feature indicates how easy it is to perform service when necessary.
\n\nSecurity measures ensure the software’s safety against espionage or sabotage. These features are necessary even for stand-alone systems and it is necessary to ensure that access to sensitive data is restricted or limited. Some security features may include encryption of data on database and web services, implementation using HTTPS, only authorized users are able to access the system via an authentication mechanism and Role based access.
\n\nThe HRMS shall implement secure user authentication mechanisms, including username/password, multi-factor authentication (MFA), or Single Sign-On (SSO). User access to HRMS functionalities and data shall be role-based, with strict control over user permissions. The system shall enforce strong password policies, requiring password complexity, regular expiration, and lockout after multiple failed login attempts. Additionally, employee data, such as personal information, financial records, and performance evaluations, shall be encrypted both at rest and during transmission to safeguard data privacy. The HRMS shall comply with data privacy regulations and ensure data subject rights, including data access, rectification, and erasure (right to be forgotten).
\n\nA detailed audit trail of user activities, including login attempts, password changes, and data access, shall be maintained, along with continuous monitoring for potential security threats. Access control measures shall be implemented within the HRMS, enforcing role-based restrictions on specific modules and data based on user roles and responsibilities. Administrators will have the necessary authority to grant, revoke, or modify user access rights as required.
\n\nEmployee data should be securely stored in a centralized database, protected against unauthorized access or tampering. The system shall incorporate mechanisms to prevent common security risks or OWASP top ten vulnerabilities, such as SQL injection attacks. All communications between the user's browser and the HRMS shall be encrypted using HTTPS to prevent eavesdropping and man-in-the-middle attacks. Additionally, the HRMS should implement secure session management to prevent session hijacking and enforce session timeouts after a period of inactivity. The system should allow to perform regular data backups to ensure data integrity and facilitate data recovery in case of system failures or data loss.
\n\nThese factors concern the software’s environment in terms of how long it should be operational and what external factors might affect it.
\n\nData integrity refers to maintaining and assuring data accuracy and consistency over its entire lifecycle. If this factor is corrupted, data is lost due to a database error.
\n\nAll system components must follow a common and standard set of exchange formats to exchange data. It is essential to follow standards in order to ensure interoperability.
\n\nThis feature concerns the users as it indicates how effectively they can learn and use a system. It defines how difficult it will be for a user to learn and operate the system. Usability can be assessed from different points of view such as the level of user friendliness and ease of use of the system or how simple it is to understand the interface, buttons and headings.
\n\n\n\n
The robustness or the elasticity of a system is a major quality to be considered.
\n\nFailing to meet non-functional requirements will cause users dissatisfaction and will ultimately lead the system to fail in the market.
\n\nThis is a very critical feature in any system as it facilitates the integration of multiple IT components to work seamlessly together. Since COMESA Secretariat uses the sun system to process payment, the integration of the two systems is a must. The HRMS should also be able to integrate with other systems such as time and attendance, document management systems, workflow and Business Intelligence. It should provide standardized interfaces (APIs) or support industry-standard integration protocols to facilitate data exchange and interoperability.
\n\nThe HRMS should adhere to relevant legal and regulatory requirements, such as data protection and privacy regulations (e.g., GDPR) and employment law. It should support features and controls to ensure compliance, such as data retention policies, audit trails, and consent management.
\n\nHRMS should be accessible and functional on mobile devices, allowing users to perform essential tasks on smartphones or tablets. The user interface should be responsive and optimized for mobile screens, enabling employees and managers to access HR information on the go.
\n\nThe following mandatory deliverables should be provided:
\n\n| \n\t\t\t SN \n\t\t\t | \n\t\t\t\n\t\t\t Deliverable \n\t\t\t | \n\t\t\t\n\t\t\t Details \n\t\t\t | \n\t\t
| \n\t\t\t 1. \n\t\t\t | \n\t\t\t\n\t\t\t Project Management Plan and Project Documents \n\t\t\t | \n\t\t\t\n\t\t\t The project management plan shall cover the following aspects: \n\n\t\t\t
\n\n\t\t\t The supplier shall update the project plan at the end of each project phases. Furthermore, the supplier is expected to provide regular weekly progress reports or as specified by COMESA project steering committee. \n\t\t\t | \n\t\t
| \n\t\t\t 2. \n\t\t\t | \n\t\t\t\n\t\t\t Solution Blueprint \n\t\t\t | \n\t\t\t\n\t\t\t The solution blueprint shall cover all the functional, technical, migration and security requirements as well as the system architecture of the proposed solution. \n\t\t\t | \n\t\t
| \n\t\t\t 3. \n\t\t\t | \n\t\t\t\n\t\t\t Training \n\t\t\t | \n\t\t\t\n\t\t\t Training for business users as well as Administration training for IT department and IT Auditor. A comprehensive user manuals and Administrator manual for each module configured shall be delivered. \n\t\t\t | \n\t\t
| \n\t\t\t 4. \n\t\t\t | \n\t\t\t\n\t\t\t User Acceptance Test Document \n\t\t\t | \n\t\t\t\n\t\t\t Bidder should submit the UAT test scripts and ensure that all the UAT scenarios are catered for the requirements expressed by the users. The UAT exercise should consist of different rounds of testing. The bidder should ensure that a full-fledged testing has been carried out prior to UAT. \n\t\t\t | \n\t\t
| \n\t\t\t 5. \n\t\t\t | \n\t\t\t\n\t\t\t A fully operational and bug free efficient system as per requirement \n\t\t\t | \n\t\t\t\n\t\t\t The supplier shall provide a fully operational and bug free system prior to Go-Live. The following will have to be addressed to the satisfaction of the users prior to Go-Live of the system: \n\n\t\t\t
| \n\t\t
| \n\t\t\t 6. \n\t\t\t | \n\t\t\t\n\t\t\t Commissioning report \n\t\t\t | \n\t\t\t\n\t\t\t The commissioning report shall include among others: \n\n\t\t\t
The sign-off shall be done at the end of the operational acceptance. \n\t\t\t | \n\t\t
| \n\t\t\t 6. \n\t\t\t | \n\t\t\t\n\t\t\t Warranty Plan \n\t\t\t | \n\t\t\t\n\t\t\t The bidder shall provide all the terms and condition of the warranty. \n\t\t\t | \n\t\t
| \n\t\t\t 7. \n\t\t\t | \n\t\t\t\n\t\t\t Support Agreement \n\t\t\t | \n\t\t\t\n\t\t\t The bidder shall provide all the terms and condition of the support. Furthermore, the bidder should provide a monthly progress report on maintenance & support activities and a periodic SLA performance report. \n\t\t\t | \n\t\t
\n\n
\n\n
\n\n
The structure of payment shall be as follows:
\n\n| \n\t\t\t S.N \n\t\t\t | \n\t\t\t\n\t\t\t Deliverable \n\t\t\t | \n\t\t\t\n\t\t\t Payment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Inception Report with agreed project implementation plan \n\t\t\t | \n\t\t\t\n\t\t\t 20% \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Detailed Software Requirements Specifications \n\t\t\t | \n\t\t\t\n\t\t\t 30% \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Solution Prototype based on the Solution Blueprint \n\t\t\t | \n\t\t\t\n\t\t\t 30% \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Go-live \n\t\t\t | \n\t\t\t\n\t\t\t 20% \n\t\t\t | \n\t\t
| \n\t\t\t S.N \n\t\t\t | \n\t\t\t\n\t\t\t Deliverable \n\t\t\t | \n\t\t\t\n\t\t\t Payment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t 12 Months post go-live Warranty \n\t\t\t | \n\t\t\t\n\t\t\t 0% \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Annual Maintenance Contract \n\t\t\t | \n\t\t\t\n\t\t\t 25% per quarter \n\t\t\t | \n\t\t
\n\n
Bidders shall give a breakdown of the prices as per below Bill of Quantity:
\n\n| \n\t\t\t Items \n\n\t\t\t\n\t\t\t | \n\t\t\t\n\t\t\t Qty \n\t\t\t | \n\t\t\t\n\t\t\t Unit \n\t\t\t | \n\t\t\t\n\t\t\t Amount (USD) \n\t\t\t | \n\t\t
| \n\t\t\t Implementation of HCM Modules (Recruitment and Selection, Onboarding, Human Resource, Training & Development, Leave Management, Performance Management, Time & Attendance, Employee Self-service) & Interfaces including 1 year full warranty. \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Lot \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t Implementation of Payroll module, Self-Services & Interfaces including 1 year full warranty. \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Lot \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t Reports and Analytics Module \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Lot \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t Training on HCM Modules \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Lot \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t Training on Payroll module \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Lot \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 1 Year Full Maintenance – HCM Modules \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Lot \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
| \n\t\t\t 1 Year Full Maintenance – Payroll Modules \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Lot \n\t\t\t | \n\t\t\t\n\t\t\t \n\t\t\t | \n\t\t
\n\n
\n\n
The bidder is expected to describe how the firm intends to manage all aspects of the work to be performed, including schedules for completion of tasks/subtasks, procedures for scheduling and cost control.
\n\nThe supplier should commit to submit Unit Test Plans, System Test Plans, Integration Test Plans, Load and Stress Test Plan. The Test Results should be submitted to COMESA as evidence of full-fledged testing carried out prior to UAT.
\n\nThe supplier should submit UAT test scripts to ensure that the UAT scenarios cater for all the requirements expressed by the users. A comprehensive user manual should be made available before the training.
\n\n\n\n
The UAT exercise should consist of different rounds of testing as follows:
\n\nThe bidder shall provide a proper Quality Assurance plan to ensure the success of project. The bidder should ensure that all work products are evaluated and that evidence is provided to the fact that:
\n\nAs the implementation and adoption of business process changes will be vital to the success of the project, the consultant should be able to explain and communicate business process changes and their associated requirements to individuals throughout the COMESA including to executive managers, division heads, subject matter experts, and end-users. The consultant shall provide guidance and mentor the project core team to successfully implement the overall business transformation and system changes for the COMESA.
\n\nBased upon the proposed project approach and work plan, provide a Project Gantt chart detailing the project schedule, phase, task and subtask duration, proposed phasing for roll-out of proposed system and highlight key milestone dates that illustrates the duration of tasks listed in the scope of work and identifies results and deliverable milestones.
\n\nA company profile of the Bidder as well as a list of staff that would be involved in the project and their respective qualifications and experience should be provided.
\n\nIn this respect, Bidders are required to submit information on reference sites and staff profiles as per format at Annex II
\n\nCOMESA shall be notified in writing of any change or replacement of staff being assigned on the project as per their response of the bidding document. Respective qualifications and experience of any new staff joining the implementation team should be provided. COMESA reserves the right to approve any such change.
\n\n\n\n
To be eligible for this exercise, bidders should have at least three (3) reference sites where they have successfully implemented a similar project.
\n\nAnnex 1: Team Composition Template
\n\n| \n\t\t\t Table 1: Work Assignment and Manpower Input in Man Months \n\t\t\t | \n\t\t|||||
| \n\t\t\t SN \n\t\t\t | \n\t\t\t\n\t\t\t Name of Expert \n\t\t\t | \n\t\t\t\n\t\t\t Designation \n\t\t\t | \n\t\t\t\n\t\t\t Manpower Input in Months \n\t\t\t | \n\t\t||
| \n\t\t\t Remote \n\t\t\t | \n\t\t\t\n\t\t\t On-Site \n\t\t\t | \n\t\t\t\n\t\t\t Total \n\t\t\t | \n\t\t|||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t John Doe \n\t\t\t | \n\t\t\t\n\t\t\t Project Manager \n\t\t\t | \n\t\t\t\n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Jane Doe \n\t\t\t | \n\t\t\t\n\t\t\t Solution Architect \n\t\t\t | \n\t\t\t\n\t\t\t 0 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Expert III \n\t\t\t | \n\t\t\t\n\t\t\t Designation III \n\t\t\t | \n\t\t\t\n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Expert IV \n\t\t\t | \n\t\t\t\n\t\t\t Designation IV \n\t\t\t | \n\t\t\t\n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Expert V \n\t\t\t | \n\t\t\t\n\t\t\t Designation V \n\t\t\t | \n\t\t\t\n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t Expert VI \n\t\t\t | \n\t\t\t\n\t\t\t Designation VI \n\t\t\t | \n\t\t\t\n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 7 \n\t\t\t | \n\t\t\t\n\t\t\t Expert VII \n\t\t\t | \n\t\t\t\n\t\t\t Designation VII \n\t\t\t | \n\t\t\t\n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 8 \n\t\t\t | \n\t\t\t\n\t\t\t Expert VIII \n\t\t\t | \n\t\t\t\n\t\t\t Designation VIII \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
\n\n
Annex 2: Individual Team Profiles
\n\n| \n\t\t\t Curriculum Vitae: Expert 1 \n\t\t\t | \n\t\t||||||
| \n\t\t\t Role in the Project \n\t\t\t | \n\t\t\t\n\t\t\t Role X \n\t\t\t | \n\t\t|||||
| \n\t\t\t Name of Expert \n\t\t\t | \n\t\t\t\n\t\t\t Expert 1 \n\t\t\t | \n\t\t|||||
| \n\t\t\t Date of Birth \n\t\t\t | \n\t\t\t\n\t\t\t Dd/mm/yyyy \n\t\t\t | \n\t\t|||||
| \n\t\t\t Nationality \n\t\t\t | \n\t\t\t\n\t\t\t XXXX \n\t\t\t | \n\t\t|||||
| \n\t\t\t Education \n\t\t\t | \n\t\t||||||
| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t Degree \n\t\t\t | \n\t\t\t\n\t\t\t College \n\t\t\t | \n\t\t\t\n\t\t\t Year \n\t\t\t | \n\t\t|||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Bacheleor of Science XXX \n\t\t\t | \n\t\t\t\n\t\t\t College Name \n\t\t\t | \n\t\t\t\n\t\t\t 2002 \n\t\t\t | \n\t\t|||
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Master of Science XXX \n\t\t\t | \n\t\t\t\n\t\t\t College Name \n\t\t\t | \n\t\t\t\n\t\t\t 2010 \n\t\t\t | \n\t\t|||
| \n\t\t\t Professional Certifications \n\t\t\t | \n\t\t||||||
| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t Certification \n\t\t\t | \n\t\t\t\n\t\t\t Body and Number \n\t\t\t | \n\t\t\t\n\t\t\t Status \n\t\t\t | \n\t\t|||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Certified XXX \n\t\t\t | \n\t\t\t\n\t\t\t Body X Certificate # \n\t\t\t | \n\t\t\t\n\t\t\t Active \n\t\t\t | \n\t\t|||
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Certified XXX \n\t\t\t | \n\t\t\t\n\t\t\t Body X Certificate # \n\t\t\t | \n\t\t\t\n\t\t\t Expired \n\t\t\t | \n\t\t|||
| \n\t\t\t Expert Profile Summary \n\n\t\t\t\n\t\t\t | \n\t\t||||||
| \n\t\t\t Work Experience \n\t\t\t | \n\t\t||||||
| \n\t\t\t No \n\t\t\t | \n\t\t\t\n\t\t\t Employer \n\t\t\t | \n\t\t\t\n\t\t\t From \n\t\t\t | \n\t\t\t\n\t\t\t To \n\t\t\t | \n\t\t\t\n\t\t\t Designation \n\t\t\t | \n\t\t||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Employer X \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t Designation x \n\t\t\t | \n\t\t||
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Employer X \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t Designation x \n\t\t\t | \n\t\t||
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Employer X \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t Designation x \n\t\t\t | \n\t\t||
| \n\t\t\t Project Experience Related to Current Assignment \n\t\t\t | \n\t\t||||||
| \n\t\t\t Project Client \n\t\t\t | \n\t\t\t\n\t\t\t Client Name \n\t\t\t | \n\t\t|||||
| \n\t\t\t Project Summary \n\n\t\t\t\n\t\t\t | \n\t\t||||||
| \n\t\t\t Responsibilities in the project \n\n\t\t\t\n\t\t\t | \n\t\t||||||
| \n\t\t\t Technologies Used \n\t\t\t | \n\t\t\t\n\t\t\t Technology 1, Technology 2, Technology N \n\t\t\t | \n\t\t|||||
| \n\t\t\t Sign \n\t\t\t | \n\t\t\t\n\t\t\t Expert Signature \n\t\t\t | \n\t\t\t\n\t\t\t Date \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/00 \n\t\t\t | \n\t\t|||
| \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t |
"},{"id":"OP00280715","notice_type":"Request for Expression of Interest","noticedate":"21-Mar-2024","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2024-04-19T00:00:00Z","submission_deadline_time":"10:00","project_ctry_name":"Eastern and Southern Africa","project_id":"P171967","project_name":"Regional Infrastructure Finance Facility (RIFF) Project","bid_reference_no":"ZM-COMESA -394071-CS-LCS","bid_description":"Planning and Budgeting System","procurement_group":"CS","procurement_method_code":"LCS","procurement_method_name":"Least Cost Selection","contact_address":"Ben Bella Road, P. O. Box 30051, Lusaka","contact_ctry_name":"Zambia","contact_email":"jmutale@comesa.int","contact_name":"Mohamed Kheir Elginaid","contact_organization":"COMESA SECRETARIAT","contact_phone_no":"+260979413591","submission_date":"2024-03-21T00:00:00Z","notice_text":"
COMMON MARKET FOR EASTERN AND
\n\nSOUTHERN AFRICA
\n\n\n\n
| \n\t\t\t السوق المشتركة للشرق والجنوب الأفريقى \n\t\t\t | \n\t\t
| \n\t\t\t MARCHE COMMUN \n\t\t\t | \n\t\t
REQUEST FOR EXPRESSION OF INTEREST
\n\n(FIRM SELECTION)
\n\nNAME OF PROJECT: REGIONAL INFRASTRUCTURE FINANCE FACILITY
\n\n(RIFF) PROJECT
\n\nGRANT NO: D6780-3A
\n\nASSIGNMENT TITLE: PROCUREMENT OF A PLANNING & BUDGETING SYSTEM
\n\nISD No. REFERENCE No. ZM-COMESA -394071-CS-LCS
\n\nISSUED ON : 21 MARCH 2024
\n\nThe Common Market for Eastern and Southern Africa (COMESA) received a grant from the World Bank towards the implementation of the Regional Infrastructure Finance Facility project and intends to apply a portion of the proceeds of this grant to eligible payments under the contract for the procurement of a planning and budgeting system.
\n\nThe Common Market for Eastern and Southern Africa (COMESA) is a regional grouping of 21 African States which have agreed to promote regional integration through trade development and transport facilitation. COMESA's objectives include sustainable economic development through economic and social progress in all Member States through increased co-operation and integration in all fields of development particularly in Trade, Customs and Monetary Affairs, Transport, Communication and Information Technology, Industry and Agriculture, Energy, Environment and Natural Resources including Gender and Social Development. The Secretariat is based in Lusaka, Zambia.
\n\nCOMESA Secretariat prepares and submits an annual work programme and budget for consideration and approval of the COMESA Council of Ministers. The annual budget incorporates the approved Member States contributions and grants for implementation of the annual work programme and is analyzed based on various cost centers. The work programme incorporates the activities, budget, expected results and timeline for a particular focus area. Each division and unit are required to prepare and submit a costed work programme in line with its mandate, following which the work programmes and budget proposals are consolidated.
\n\nThe current Planning and Budgeting process at COMESA is manual. Ms-Excel templates are provided to programme and budget holders to capture planning and budgeting information, which are then submitted to Budget and Finance Division for rationalization and consolidation.
\n\nThe COMESA wish to procure a digital Planning and Budgeting system to digitize the current manual preparation and consolidation of the work programme and budget by various Units and Divisions of the Secretariat
\n\nIt is expected that a digital Planning and Budgeting system at COMESA Secretariat will resolve the following:
\n\nvii Reports: Current manual system does not address all stakeholders reporting needs.
\n\n\n\n
The detailed Terms of Reference (TOR) for the assignment are attached to this request for Expressions of Interest (EOI).
\n\nThe Common Market for Eastern and Southern Africa now invites eligible consultants (firms) to indicate their interest in providing these services. Interested consultants must provide information indicating that they are qualified to perform the services (brochures, description of similar assignments, core business and not less than 10 years in business, experience in similar conditions, relevant experience, technical and managerial capability of the firm, etc). Consultants may constitute joint ventures to enhance their chances of qualification. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.
\n\nThe attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” November 2020 setting forth the World Bank’s policy on conflict of interest.
\n\nSUBMISSION
\n\nExpressions of interest must be submitted in written to the following email address;
\n\nTenders@comesa.int copy procurement@comesa.int
\n\nASSIGNMENT TITLE:PROCUREMENT OF A PLANNING & BUDGETING SYSTEM
\n\nREFERENCE No. ZM-COMESA -394071-CS-LCS
\n\nATT:THE HEAD OF PROCUREMENT,COMESA SECRETARIAT,BEN BELLA ROAD,LUSAKA, ZAMBIA
\n\nCLOSING DATE FOR SUBMISSION
\n\nThe Closing date for receipt of Expression of Interest is 19th April 2024 at 10:00 hours Central Africa Time (CAT)
\n\nFurther information can be obtained at the address below during office hours, 09 00 - 1700hours Central Africa Time (CAT) to the following address.
\n\nCOMESA Secretariat,Ben Bella Road Lusaka, Zambia
\n\nEmail address: Procurement comesa.int.
\n\nNB: Physical submission of EOIs shall not be accepted.
\n\nATTACHMENT 1: TERMS OF REFERENCE
\n\nThe Common Market for Eastern and Southern Africa (COMESA) is a regional grouping of 21 African States which have agreed to promote regional integration through trade development and transport facilitation. COMESA's objectives include sustainable economic development through economic and social progress in all Member States through increased co-operation and integration in all fields of development particularly in Trade, Customs and Monetary Affairs, Transport, Communication and Information Technology, Industry and Agriculture, Energy, Environment and Natural Resources including Gender and Social Development. The Secretariat is based in Lusaka, Zambia.
\n\nCOMESA Secretariat prepares and submits an annual work programme and budget for consideration and approval of the COMESA Council of Ministers. The annual budget incorporates the approved Member States contributions and grants for implementation of the annual work programme and is analyzed based on various cost centres. The work programme incorporates the activities, budget, expected results and timeline for a particular focus area. Each division and unit are required to prepare and submit a costed work programme in line with its mandate, following which the work programmes and budget proposals are consolidated.
\n\nThe current Planning and Budgeting process at COMESA is manual. Ms Excel templates are provided to programme and budget holders to capture planning and budgeting information, which are then submitted to Budget and Finance Division for rationalization and consolidation.
\n\nThe COMESA wish to procure a digital Planning and Budgeting system to digitize the current manual preparation and consolidation of the work programme and budget by various Units and Divisions of the Secretariat
\n\nIt is expected that a digital Planning and Budgeting system at COMESA Secretariat will resolve the following:
\n\nThe main objectives of the project are to:
\n\nThe scope of work of the project is as follows:
\n\n\n\n
\n\n
An Integrated Planning & Budgeting Application software should provide the COMESA Secretariat with a single window platform and a repository for an up-to-date consolidated version of information concerning organisation performance. It will give all users an access to planning & budgeting information and enhance the budget performance reporting. It is expected to significantly improve the way of managing planning and budgeting, sharing of information to different stakeholders, automated budget performance reporting, and statistical data within a secured environment.
\n\nThe proposed system architecture for an integrated Planning and Budgeting system is as below:
\n\nThe software will comprise of the following modules:
\n\nThe informative portal will be accessible to COMESA staff and other stakeholders and will be a single source of information for all COMESA internal policies, guidelines, procedures and processes with regard to planning, budgeting, procurement, monitoring and evaluation. Staff will be able to access information for current and past years. The informative portal should include Online Helpdesk/ Customer Support facilities like Chatbots (AI features) for Frequently Asked Question (FAQ).
\n\nThe core Planning and Budgeting software will cater for the following activities:
\n\nThe system should internal stakeholders namely authorized users from Divisions/Units and executive management to undertake the above outlined tasks in a consistent and standardized manner while accommodating the following limitations:
\n\nDuring budget implementation the system should allow budget reallocation, reassignment based on the organisation requirements and also allow budget rollover for extra budgetary resources and budget savings for member states. Provision should be given for budgeting and reporting on in kind contribution.
\n\nThe system should include a module that will capture staff budget for consolidation in the overall budget.
\n\nThe automated workflow will allow COMESA users to have a single view of planning and budgeting. Assignment of tasks will be automated to streamline processes. The system will also automatically generate mails to convey the assigner and assignee of the assignment operation.
\n\nThe financial management of the Secretariat is undertaken through the sun accounting system version 6.4. The planning and budgeting system should therefore integrate with the accounting system for mining of expenditures for reporting of budget performance and controlling budget spent as per the approved budget items.
\n\nThe Planning and Budgeting System should be integrated with the Monitoring and Evaluation System which will assist in the implementation of the annual work programme.
\n\nThe system will be integrated with the Document Management System for the tracking and approvals of documents related to planning and budgeting.
\n\nThe system will be integrated E-Signature for the signature of documents related to planning and budgeting.
\n\nThe system shall automatically generate the annual procurement plan and update the E- Procurement system.
\n\nThe system shall be integrated with the HR system to provide up-to-date employee management information.
\n\nThe planning and budgeting system should be integrated with a flexible management reporting tool with data extraction in various formats such as MS Word, PDF or MS Excel and includes drilling capabilities. It should include interactive dashboards and highly formatted reporting. Users should be able to design their own reports and generate them in a wide range of formats including listing, charts, and pivot tables. Users should be able to access data at different levels of granularity in a single report itself.
\n\nThe objective of the Business Intelligence module is to facilitate decision-making by the Head of the Division and Executive Management.
\n\nThe non-functional requirements for the Planning and Budgeting system are as follows:
\n\nThe user interface is key to application usability. The System should include content presentation, application navigation, and user assistance.
\n\nThe system must provide users with screens focusing on their roles (minimizing clutter).
\n\nUsers should be provided with in data presentation. The system should allow users to select appropriate settings and property values on display options that fits their preferences, e.g., choice of whether data appears in a grid, a chart, or a grid/chart combination.
\n\nThe system should provide online help that includes comprehensive instructions on using each feature. The users should be provided with default mechanisms for accessing help pages e.g., by clicking the question mark icon across all the screens or a distinct menu Help > Help... menu option in the menu bar. A link to a comprehensive help resource should be provided in various formats e.g., Wiki, PDF etc.
\n\nThe system should provide a simple traceable navigation of the entire system with options clearly showing the users where they are and how they can navigate away from the current screens and consequences of doing so.
\n\nThe system should provide users performing data manipulation tasks to save their work at a certain point or make a particular view of the data available to other users.
\n\nThe system interface design will adhere to the COMESA branding guide which shall be provided.
\n\nThe supplier shall provide the hardware appropriate for the proper running of the application.
\n\nAll server-side components must execute on server-class computers. All client-side components must execute on workstation-class and personal-class computers.
\n\nNote: in a scenario where the system uses third party plugins to run, this must be stated in advance for information security tests and clearance.
\n\nEnd to end encryption must be provided in all the interactions in the system e.g., chat facilities, web browsers, mobile apps etc.
\n\nThe system should be responsive and perform efficiently, even with many users and data. It should have acceptable response times for tasks such as employee data retrieval, report generation, and system updates. System performance is the most important quality in non-functional requirements and affects almost all the other preceding ones. A stress test is to be performed by the vendor once the system is commissioned.
\n\nThe system should be designed to minimize downtime through robust error handling, fault tolerance, and backup and recovery mechanisms. It should also have appropriate monitoring and alerting capabilities to identify and address potential issues proactively.
\n\nThe system should be designed to recover quickly from a crash or a failure in the system and return to full operation.
\n\nThe system shall provide security measures based on best practices and international standards. Some security features may include encryption of data on database and web services, implementation using HTTPS, only authorized users are able to access the system via an authentication mechanism and Role based access.
\n\nAll system components must follow a common and standard set of exchange formats to exchange data.
\n\nThe design should be scalable to provide for future business needs.
\n\n\n\n
The system should also be able to integrate with other systems such as Sun Financial system, M& E system, document management systems, workflow and Business Intelligence. It should provide standardized interfaces (APIs) or support industry-standard integration protocols to facilitate data exchange and interoperability.
\n\n\n\n
The system should adhere to relevant legal and regulatory requirements, such as data protection and privacy regulations (e.g., GDPR) and employment law. It should support features and controls to ensure compliance, such as data retention policies, audit trails, and consent management.
\n\n\n\n
The system should be accessible and functional on mobile devices, allowing users to perform essential tasks on smartphones or tablets. The user interface should be responsive and optimized for mobile screens, enabling employees and managers to access information on the go.
\n\n\n\n
The system shall be developed/customize on the latest version of technology stack. The supplier shall provide the system architecture and development platform of the proposed solution.
\n\nA project committee will be setup to provide governance, oversight, and strategic guidance for the project. The committee serves as a central decision-making body, ensuring that the project aligns with the overall goals and objectives of the organization. The project committee will comprise of the following members:
\n\n\n\n
The Planning & Budgeting system implementation project is anticipated to span for 18 months after the vendor selection and contract negotiation, which will cover a period of 3 months. The actual Project implementation timelines are as follows:
\n\n\n\n
| \n\t\t\t SN \n\t\t\t | \n\t\t\t\n\t\t\t Activity \n\t\t\t | \n\t\t\t\n\t\t\t Timeline \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Planning and requirements gathering \n\t\t\t | \n\t\t\t\n\t\t\t 01/06/2024 to 15/07/2024 \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t System customization and configuration \n\t\t\t | \n\t\t\t\n\t\t\t 16/07/2024 to 31/10/2024 \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Data migration and testing \n\t\t\t | \n\t\t\t\n\t\t\t 01/11/2024 to 13/12/2024 \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Training and user acceptance testing \n\t\t\t | \n\t\t\t\n\t\t\t 01/03/2025 to 31/05/2025 \n\t\t\t | \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Rollout and post-implementation support \n\t\t\t | \n\t\t\t\n\t\t\t 01/06/2025 to 20/09/2025 \n\t\t\t | \n\t\t
\n\n
The vendor shall provide a project Grant chart detailing the project schedule, phase, task and subtask duration, proposed phasing for roll-out of proposed system and highlight key milestone dates that illustrates the duration of tasks listed in the scope of work and identifies results and deliverable milestone. The proposed Grant chart should be based upon the proposed project approach and timeline.
\n\nThe vendor is expected to describe how the firm intends to manage all aspects of the work to be performed, including schedules for completion of tasks/subtasks, procedures for scheduling and cost control.
\n\n9.1 Testing and UAT
\n\nThe vendor should commit to submit Unit Test Plans, System Test Plans, Integration Test Plans, Load and Stress Test Plan. The Test Results should be submitted to COMESA as evidence of full-fledged testing carried out prior to UAT.
\n\nThe vendor should submit UAT test scripts to ensure that the UAT scenarios cater for all the requirements expressed by the users. A comprehensive user manual should be made available before the training.
\n\nThe UAT exercise should consist of different rounds of testing as follows:
\n\n9.2 Quality Assurance Plan
\n\nThe vendor shall provide a proper Quality Assurance plan to ensure the success of the project. The vendor should ensure that all work products are evaluated, and that evidence is provided to the fact that:
\n\nChange management strategies will be employed to ensure smooth transition and adoption of the new Planning & Budgeting system. As the implementation and adoption of business process changes will be vital to the success of the project, the consultant should be able to explain and communicate business process changes and their associated requirements to individuals throughout the COMESA including to executive managers, division heads, subject matter experts, and end-users. The consultant shall provide guidance and mentor the project core team to successfully implement the overall business transformation and system changes for the COMESA. The change management plan will include amongst others:
\n\nThe following mandatory deliverables should be provided:
\n\n| \n\t\t\t SN \n\t\t\t | \n\t\t\t\n\t\t\t Deliverable \n\t\t\t | \n\t\t\t\n\t\t\t Details \n\t\t\t | \n\t\t
| \n\t\t\t 1. \n\t\t\t | \n\t\t\t\n\t\t\t Project Management Plan and Project Documents \n\t\t\t | \n\t\t\t\n\t\t\t The project management plan shall cover the following aspects: \n\n\t\t\t
\n\n\t\t\t The vendor shall update the project plan at the end of each project phases. Furthermore, the vendor is expected to provide regular weekly progress reports or as specified by COMESA project steering committee. \n\t\t\t | \n\t\t
| \n\t\t\t 2. \n\t\t\t | \n\t\t\t\n\t\t\t Solution Blueprint \n\t\t\t | \n\t\t\t\n\t\t\t The solution blueprint shall cover all the functional, technical, migration and security requirements as well as the system architecture of the proposed solution. \n\t\t\t | \n\t\t
| \n\t\t\t 3. \n\t\t\t | \n\t\t\t\n\t\t\t Training \n\t\t\t | \n\t\t\t\n\t\t\t Training for business users as well as Administration training for IT department and IT Auditor. A comprehensive user manuals and Administrator manual for each module configured shall be delivered. \n\t\t\t | \n\t\t
| \n\t\t\t 4. \n\t\t\t | \n\t\t\t\n\t\t\t User Acceptance Test Document \n\t\t\t | \n\t\t\t\n\t\t\t Vendor should submit the UAT test scripts and ensure that all the UAT scenarios are catered for the requirements expressed by the users. The UAT exercise should consist of different rounds of testing. The vendor should ensure that a full-fledged testing has been carried out prior to UAT. \n\t\t\t | \n\t\t
| \n\t\t\t 5. \n\t\t\t | \n\t\t\t\n\t\t\t A fully operational and bug free efficient system as per requirement \n\t\t\t | \n\t\t\t\n\t\t\t The vendor shall provide a fully operational and bug free system prior to Go-Live. The following will have to be addressed to the satisfaction of the users prior to Go-Live of the system: \n\n\t\t\t
| \n\t\t
| \n\t\t\t 6. \n\t\t\t | \n\t\t\t\n\t\t\t Commissioning report \n\t\t\t | \n\t\t\t\n\t\t\t The commissioning report shall include among others: \n\n\t\t\t
The sign-off shall be done at the end of the operational acceptance. \n\t\t\t | \n\t\t
| \n\t\t\t 6. \n\t\t\t | \n\t\t\t\n\t\t\t Warranty Plan \n\t\t\t | \n\t\t\t\n\t\t\t The vendor shall provide all the terms and condition of the warranty. \n\t\t\t | \n\t\t
| \n\t\t\t 7. \n\t\t\t | \n\t\t\t\n\t\t\t Support Agreement \n\t\t\t | \n\t\t\t\n\t\t\t The vendor shall provide all the terms and condition of the support. Furthermore, the vendor should provide a monthly progress report on maintenance & support activities and a periodic SLA performance report. \n\t\t\t | \n\t\t
\n\n
Comprehensive training will be provided to end-users and administrators to ensure proper knowledge transfer and proficiency in using the Planning & Budgeting system. The training programme shall be designed for:
\n\nA minimum of three (3) months on-site post implementation support will be provided. Additionally, the selected consultant shall provide ongoing support will be available through:
\n\nThe success of the Planning & Budgeting implementation project will be evaluated based on predefined success criteria, including:
\n\nThe project committee through regular project status meetings and reports will monitor progress.
\n\nThe structure of payment shall be as follows:
\n\n\n\n
\n\n
| \n\t\t\t S.N \n\t\t\t | \n\t\t\t\n\t\t\t Deliverable \n\t\t\t | \n\t\t\t\n\t\t\t Payment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Inception Report with agreed project implementation plan \n\t\t\t | \n\t\t\t\n\t\t\t 10% \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Detailed Software Requirements Specifications \n\t\t\t | \n\t\t\t\n\t\t\t 30% \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Solution Prototype based on the Solution Blueprint \n\t\t\t | \n\t\t\t\n\t\t\t 20% \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Go-live \n\t\t\t | \n\t\t\t\n\t\t\t 20% \n\t\t\t | \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Retention Money- 12 months after Go-Live \n\t\t\t | \n\t\t\t\n\t\t\t 20% \n\t\t\t | \n\t\t
\n\n
\n\n
| \n\t\t\t S.N \n\t\t\t | \n\t\t\t\n\t\t\t Deliverable \n\t\t\t | \n\t\t\t\n\t\t\t Payment \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t 12 Months post go-live Warranty \n\t\t\t | \n\t\t\t\n\t\t\t 0% \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Annual Maintenance Contract \n\t\t\t | \n\t\t\t\n\t\t\t Annually \n\t\t\t | \n\t\t
\n\n
\n\n
\n\n
A company profile of the Vendor as well as a list of staff that would be involved in the project and their respective qualifications and experience should be provided.
\n\nThe Consultant shall determine the number and nature of experts they will require to achieve the objectives of the assignment, in accordance with their proposed approach and methodology. Nonetheless, the Consultant’s team shall be composed of at least four (4) experts with extensive demonstrable experience/knowledge as follows:
\n\n\n\n
| \n\t\t\t Education \n\t\t\t | \n\t\t\t\n\t\t\t Requisite Experience \n\t\t\t | \n\t\t
| \n\t\t\t Bsc in Computer Science or related discipline \n\n\t\t\t\n\n\t\t\t Master’s degree in Computer Science, business administration, project management or related discipline, or 5 years relevant professional experience in project management. \n\n\t\t\t\n\n\t\t\t Professional certification in project/programme management. (Desirable) \n\t\t\t | \n\t\t\t\n\t\t\t A minimum of 5 years’ experience in managing IT projects preferably with a focus on Planning & Budgeting system implementations, specifically within the African region. \n\n\t\t\t\n\n\t\t\t Professional certifications in Finance or Change Management are desirable. Strong communication, leadership, and problem-solving skills are essential for effective project execution. \n\t\t\t | \n\t\t
\n\n
\n\n
| \n\t\t\t Education \n\t\t\t | \n\t\t\t\n\t\t\t Requisite Experience \n\t\t\t | \n\t\t
| \n\t\t\t Bsc in Computer Science or related discipline \n\n\t\t\t\n\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t A minimum of 5 years of experience in solution architecture, with a focus on Finance/ Planning & Budgeting system implementations. \n\n\t\t\t\n\n\t\t\t Relevant certifications in solution architecture, enterprise architecture, or Finance/ Planning & Budgeting technologies (e.g., TOGAF, AWS Certified Solutions Architect, Finance/ Planning & Budging platform-specific certifications) is desirable. \n\n\t\t\t\n\n\t\t\t Strong communication, leadership, and problem-solving skills are essential for effective project execution. \n\t\t\t | \n\t\t
\n\n
| \n\t\t\t Education \n\t\t\t | \n\t\t\t\n\t\t\t Requisite Experience \n\t\t\t | \n\t\t
| \n\t\t\t Bsc in Computer Science or related discipline \n\n\t\t\t\n\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t A minimum of 5 years of hands-on experience working with Finance/ Planning & Budgeting system functionalities and implementation. \n\n\t\t\t\n\n\t\t\t Proficiency in Finance / Planning & Budgeting system platforms and related technologies, with specific expertise in implementation, customization, and maintenance. \n\n\t\t\t\n\n\t\t\t In-depth knowledge of Finance /Planning & Budgeting system platforms. \n\n\t\t\t\n\n\t\t\t Proficiency in mapping Finance/Planning & Budgeting processes and aligning them with IT system capabilities to optimize workflows. \n\n\t\t\t\n\n\t\t\t Proven ability to gather and document detailed requirements from Finance/ Planning & Budgeting system and other stakeholders for Finance/ Planning & Budgeting system configurations and customizations. \n\n\t\t\t\n\n\t\t\t Hands-on experience in configuring and customizing Finance/ Planning & Budgeting systems to meet organizational needs. \n\n\t\t\t\n\n\t\t\t Experience in conducting comprehensive testing of Finance/ Planning & Budgeting solutions to ensure functionality, accuracy, and compliance. \n\t\t\t | \n\t\t
\n\n
\n\n
| \n\t\t\t Education \n\t\t\t | \n\t\t\t\n\t\t\t Requisite Experience \n\t\t\t | \n\t\t
| \n\t\t\t Bsc in Computer Science or related discipline \n\n\t\t\t\n\n\t\t\t \n\t\t\t | \n\t\t\t\n\t\t\t A minimum of 5 years of hands-on experience working with Finance/ Planning & Budgeting technologies. \n\n\t\t\t\n\n\t\t\t Proficiency in Finance/ Planning & Budgeting platforms and related technologies, with specific expertise in implementation, customization, and maintenance. \n\n\t\t\t\n\n\t\t\t Hands-on experience with Finance/ Planning & Budgeting. \n\n\t\t\t\n\n\t\t\t Strong programming skills in languages relevant to Finance/ Planning & Budgeting system customization (e.g., Java, Python, SQL). \n\n\t\t\t\n\n\t\t\t Proficiency in scripting languages for automation and integration purposes. \n\n\t\t\t\n\n\t\t\t Expertise in database management systems, particularly those used in Finance/ Planning & Budgeting system (e.g., MySQL, Oracle, SQL Server) \n\n\t\t\t\n\t\t\t | \n\t\t
\n\n
A Project Team Composition Template clearly indicating the manpower input months should be provided as per format in Annex 3.
\n\nIn this respect, Vendors are required to submit information on reference sites and staff profiles as per format at Annex 4.
\n\nCOMESA shall be notified in writing of any change or replacement of staff being assigned on the project as per their response of the bidding document. Respective qualifications and experience of any new staff joining the implementation team should be provided. COMESA reserves the right to approve any such change.
\n\nTo be eligible for this exercise, vendors should have at least three (3) reference sites where they have successfully implemented a similar project.
\n\nAnnexes
\n\nAnnex 1: Process Steps for Planning and Budgeting
\n\n| \n\t\t\t Step \n\t\t\t | \n\t\t\t\n\t\t\t Who \n\t\t\t | \n\t\t\t\n\t\t\t Performs what \n\t\t\t | \n\t\t\t\n\t\t\t Systems \n\t\t\t | \n\t\t
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Director/Unit Head/ Officers \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t M&E – Plan of activities from MTSP for current year \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Strategic Planning \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Planning \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Assistant Secretary General (Programme) \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Planning \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Finance Director \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Planning \n\t\t\t | \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Assigned Finance Expert \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Budgeting \n\t\t\t | \n\t\t
| \n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t Finance Officer/ Grant Accountant \n\t\t\t | \n\t\t\t\n\t\t\t
\n\t\t\t | \n\t\t\t\n\t\t\t Budgeting \n\t\t\t | \n\t\t
| \n\t\t\t 7 \n\t\t\t | \n\t\t\t\n\t\t\t Director of Finance \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Budgeting \n\t\t\t | \n\t\t
| \n\t\t\t 8 \n\t\t\t | \n\t\t\t\n\t\t\t Assistant Secretary General (Admin & Finance) \n\t\t\t | \n\t\t\t\n\t\t\t
\n\t\t\t | \n\t\t\t\n\t\t\t Budgeting \n\t\t\t | \n\t\t
| \n\t\t\t 9 \n\t\t\t | \n\t\t\t\n\t\t\t Secretary General \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t Budgeting \n\t\t\t | \n\t\t
| \n\t\t\t 10 \n\t\t\t | \n\t\t\t\n\t\t\t M&E \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t M&E \n\t\t\t | \n\t\t
| \n\t\t\t 11 \n\t\t\t | \n\t\t\t\n\t\t\t Procurement \n\t\t\t | \n\t\t\t\n\t\t\t
| \n\t\t\t\n\t\t\t E-Procurement \n\t\t\t | \n\t\t
\n\n
\n\n
\n\n
Annex 2: Proposed Process Flow Diagram
\n\nAnnex 3: Project Team Composition Template
\n\n| \n\t\t\t SN \n\t\t\t | \n\t\t\t\n\t\t\t Name of Expert \n\t\t\t | \n\t\t\t\n\t\t\t Designation \n\t\t\t | \n\t\t\t\n\t\t\t Manpower Input in Months \n\t\t\t | \n\t\t||
| \n\t\t\t Remote \n\t\t\t | \n\t\t\t\n\t\t\t On-Site \n\t\t\t | \n\t\t\t\n\t\t\t Total \n\t\t\t | \n\t\t|||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Name \n\t\t\t | \n\t\t\t\n\t\t\t Project Manager \n\t\t\t | \n\t\t\t\n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Jane Doe \n\t\t\t | \n\t\t\t\n\t\t\t Solution Architect \n\t\t\t | \n\t\t\t\n\t\t\t 0 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Expert III \n\t\t\t | \n\t\t\t\n\t\t\t Designation III \n\t\t\t | \n\t\t\t\n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t Expert IV \n\t\t\t | \n\t\t\t\n\t\t\t Designation IV \n\t\t\t | \n\t\t\t\n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t Expert V \n\t\t\t | \n\t\t\t\n\t\t\t Designation V \n\t\t\t | \n\t\t\t\n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 6 \n\t\t\t | \n\t\t\t\n\t\t\t Expert VI \n\t\t\t | \n\t\t\t\n\t\t\t Designation VI \n\t\t\t | \n\t\t\t\n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 7 \n\t\t\t | \n\t\t\t\n\t\t\t Expert VII \n\t\t\t | \n\t\t\t\n\t\t\t Designation VII \n\t\t\t | \n\t\t\t\n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t 4 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
| \n\t\t\t 8 \n\t\t\t | \n\t\t\t\n\t\t\t Expert VIII \n\t\t\t | \n\t\t\t\n\t\t\t Designation VIII \n\t\t\t | \n\t\t\t\n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t 5 \n\t\t\t | \n\t\t\t\n\t\t\t 6 \n\t\t\t | \n\t\t
Annex 4: Individual Team Profiles
\n\n| \n\t\t\t Curriculum Vitae: Expert 1 \n\t\t\t | \n\t\t||||||
| \n\t\t\t Role in the Project \n\t\t\t | \n\t\t\t\n\t\t\t Role X \n\t\t\t | \n\t\t|||||
| \n\t\t\t Name of Expert \n\t\t\t | \n\t\t\t\n\t\t\t Expert 1 \n\t\t\t | \n\t\t|||||
| \n\t\t\t Date of Birth \n\t\t\t | \n\t\t\t\n\t\t\t Dd/mm/yyyy \n\t\t\t | \n\t\t|||||
| \n\t\t\t Nationality \n\t\t\t | \n\t\t\t\n\t\t\t XXXX \n\t\t\t | \n\t\t|||||
| \n\t\t\t Education \n\t\t\t | \n\t\t||||||
| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t Degree \n\t\t\t | \n\t\t\t\n\t\t\t College \n\t\t\t | \n\t\t\t\n\t\t\t Year \n\t\t\t | \n\t\t|||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Bachelor of Science XXX \n\t\t\t | \n\t\t\t\n\t\t\t College Name \n\t\t\t | \n\t\t\t\n\t\t\t 2002 \n\t\t\t | \n\t\t|||
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Master of Science XXX \n\t\t\t | \n\t\t\t\n\t\t\t College Name \n\t\t\t | \n\t\t\t\n\t\t\t 2010 \n\t\t\t | \n\t\t|||
| \n\t\t\t Professional Certifications \n\t\t\t | \n\t\t||||||
| \n\t\t\t No. \n\t\t\t | \n\t\t\t\n\t\t\t Certification \n\t\t\t | \n\t\t\t\n\t\t\t Body and Number \n\t\t\t | \n\t\t\t\n\t\t\t Status \n\t\t\t | \n\t\t|||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Certified XXX \n\t\t\t | \n\t\t\t\n\t\t\t Body X Certificate # \n\t\t\t | \n\t\t\t\n\t\t\t Active \n\t\t\t | \n\t\t|||
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Certified XXX \n\t\t\t | \n\t\t\t\n\t\t\t Body X Certificate # \n\t\t\t | \n\t\t\t\n\t\t\t Expired \n\t\t\t | \n\t\t|||
| \n\t\t\t Expert Profile Summary \n\n\t\t\t\n\t\t\t | \n\t\t||||||
| \n\t\t\t Work Experience \n\t\t\t | \n\t\t||||||
| \n\t\t\t No \n\t\t\t | \n\t\t\t\n\t\t\t Employer \n\t\t\t | \n\t\t\t\n\t\t\t From \n\t\t\t | \n\t\t\t\n\t\t\t To \n\t\t\t | \n\t\t\t\n\t\t\t Designation \n\t\t\t | \n\t\t||
| \n\t\t\t 1 \n\t\t\t | \n\t\t\t\n\t\t\t Employer X \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t Designation x \n\t\t\t | \n\t\t||
| \n\t\t\t 2 \n\t\t\t | \n\t\t\t\n\t\t\t Employer X \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t Designation x \n\t\t\t | \n\t\t||
| \n\t\t\t 3 \n\t\t\t | \n\t\t\t\n\t\t\t Employer X \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/0000 \n\t\t\t | \n\t\t\t\n\t\t\t Designation x \n\t\t\t | \n\t\t||
| \n\t\t\t Project Experience Related to Current Assignment \n\t\t\t | \n\t\t||||||
| \n\t\t\t Project Client \n\t\t\t | \n\t\t\t\n\t\t\t Client Name \n\t\t\t | \n\t\t|||||
| \n\t\t\t Project Summary \n\n\t\t\t\n\t\t\t | \n\t\t||||||
| \n\t\t\t Responsibilities in the project \n\n\t\t\t\n\t\t\t | \n\t\t||||||
| \n\t\t\t Technologies Used \n\t\t\t | \n\t\t\t\n\t\t\t Technology 1, Technology 2, Technology N \n\t\t\t | \n\t\t|||||
| \n\t\t\t Sign \n\t\t\t | \n\t\t\t\n\t\t\t Expert Signature \n\t\t\t | \n\t\t\t\n\t\t\t Date \n\t\t\t | \n\t\t\t\n\t\t\t 00/00/00 \n\t\t\t | \n\t\t|||
| \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t\t | \n\t\t |
"},{"id":"OP00277713","notice_type":"Request for Expression of Interest","noticedate":"06-Mar-2024","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2024-03-25T00:00:00Z","submission_deadline_time":"16:00","project_ctry_name":"Somalia","project_id":"P168115","project_name":"Somalia Capacity Advancement, Livelihoods and Entrepreneurship, through Digital Uplift Project (SCAL","bid_reference_no":"SO-MOF-404088-CS-INDV","bid_description":"System Administrator (2) For NIRA","procurement_group":"CS","procurement_method_code":"INDV","procurement_method_name":"Individual Consultant Selection","contact_address":"Ministry of Finance - Shanagi District,\nMogadishu, Somalia.","contact_ctry_name":"Somalia","contact_email":"scaleduppc@piu.mof.gov.so","contact_name":"Abukar Osman","contact_organization":"Federal Republic of Somalia, Ministry of Finance, Office of the Director General","contact_phone_no":"+2526176352","submission_date":"2024-03-06T00:00:00Z","notice_text":"
FEDERAL GOVERNMENT OF SOMALIA
\n\nMINISTRY OF FINANCE
\n\nREQUEST FOR EXPRESSION OF INTEREST (REOI)
\n\n| \n\t\t\t Country: \n\t\t\t | \n\t\t\t\n\t\t\t Federal Government of Somalia (FGS) \n\t\t\t | \n\t\t
| \n\t\t\t Name of the Project: \n\t\t\t | \n\t\t\t\n\t\t\t Somalia Capacity Advancement, Livelihood and Entrepreneurship, through Digital Uplift Project (SCALED-UP) \n\t\t\t | \n\t\t
| \n\t\t\t Assignment Title: \n\t\t\t | \n\t\t\t\n\t\t\t System Administrator for National Identification and Registration Authority (NIRA) (Individual Consultant) \n\t\t\t | \n\t\t
| \n\t\t\t Project ID: \n\t\t\t | \n\t\t\t\n\t\t\t P168115 \n\t\t\t | \n\t\t
| \n\t\t\t Individual/Firm: \n\t\t\t | \n\t\t\t\n\t\t\t Individual Selection \n\t\t\t | \n\t\t
| \n\t\t\t Deadline for submission of EOI \n\t\t\t | \n\t\t\t\n\t\t\t 25th March 2024 4:00PM. \n\t\t\t | \n\t\t
1. Background: The National Identification and Registration Authority (NIRA) is a Government Agency in Somalia, first established in 2020, with the aim of creating and maintaining the national identification system. NIRA is, inter alia, responsible for registering citizens and residents and for providing them with secure and verifiable credentials, including a unique identification number and a national identity card. It also serves as a trusted provider of identity verification and authentication services, promoting the use of the foundational identification system. With the establishment of NIRA Somalia, the government is committed to providing a reliable and efficient identification system that will enable individuals to access services and participate in the development of the country.
\n\nThe Federal Government of Somalia is implementing the World Bank-financed Somalia Capacity Advancement, Livelihood and Entrepreneurship, through Digital Uplift Project (SCALED-UP) and intends to use part of the proceeds to hire a System Administrators (Individual Consultant) for the National Identification and Registration Authority.
\n\n2. Responsibilities: The consultant will Develop and maintain all systems, applications, security, and network configurations; Installing, configuring, and maintaining the networked computer system, including hardware, system software, and applications; Setting up new users and giving them access to the intranet upon approval; Monitoring the firewall and the internet connection for security risks; Employing the latest security protocols; Diagnosing and resolving hardware, software, networking, and system issues when they arise; Making recommendations for replacing and upgrading defective or outdated components when necessary; Monitoring performance and maintaining systems according to requirements. All other specific tasks detailed in The Terms of Reference (TOR) for the assignment that can be found at the following website: https://mof.gov.so/publications/system-administrator-nira
\n\n3. Duration: The proposed duration for the assignment is Twelve Months (12) calendar months from starts date.
\n\n4. Selection Criteria: The selection shall be based on qualification, experience and skills of the candidate and followed by an interview. The qualifications, experience and competencies include:
\n\n5. The Ministry of Ministry of Finance now invites eligible consulting (“Consultants”) to indicate their interest in providing the above-mentioned Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services and furnish the Curriculum Vitae (CV).
\n\n6. Attention of interested Consultants is drawn to section III, para 3.14,3.16 & 3.17 of the World Bank’s Procurement Regulations for IPF Borrowers: Procurement in Investment Projects Financing Goods, Works, Non -Consulting and Consulting Services dated September 2023 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.
\n\n7. A Consultant will be selected in accordance with the Individual Consultant method set out in the World Bank Procurement Regulations.
\n\n8. Interested Consultant may obtain further information (in person or by e-mail) at the address below during office hours from 8.00 a.m.– 4.00 p.m. Saturday to Thursday except on public holidays.
\n\n9. Deadline for submission: Expressions of interest should be delivered in a written form to the address below (in person, or by e-mail) by 25th March 2024 4:00PM. local Time.
\n\nAttention
\n\nProject Coordinator, SCALED-UP Project,
\n\nMinistry of Finance, Federal Government of Somalia, Shangani District, Mogadishu, Somalia
\n\nEmail Address: bid.scaledup@piu.mof.gov.so
\n\nCc: hr@nira.gov.so
"},{"id":"OP00277714","notice_type":"Request for Expression of Interest","noticedate":"06-Mar-2024","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2024-03-25T00:00:00Z","submission_deadline_time":"16:00","project_ctry_name":"Somalia","project_id":"P168115","project_name":"Somalia Capacity Advancement, Livelihoods and Entrepreneurship, through Digital Uplift Project (SCAL","bid_reference_no":"SO-MOF-404083-CS-INDV","bid_description":"System Administrator (1) For NIRA","procurement_group":"CS","procurement_method_code":"INDV","procurement_method_name":"Individual Consultant Selection","contact_address":"Ministry of Finance - Shanagi District,\nMogadishu, Somalia.","contact_ctry_name":"Somalia","contact_email":"scaleduppc@piu.mof.gov.so","contact_name":"Abukar Osman","contact_organization":"Federal Republic of Somalia, Ministry of Finance, Office of the Director General","contact_phone_no":"+2526176352","submission_date":"2024-03-06T00:00:00Z","notice_text":"FEDERAL GOVERNMENT OF SOMALIA
\n\nMINISTRY OF FINANCE
\n\nREQUEST FOR EXPRESSION OF INTEREST (REOI)
\n\n| \n\t\t\t Country: \n\t\t\t | \n\t\t\t\n\t\t\t Federal Government of Somalia (FGS) \n\t\t\t | \n\t\t
| \n\t\t\t Name of the Project: \n\t\t\t | \n\t\t\t\n\t\t\t Somalia Capacity Advancement, Livelihood and Entrepreneurship, through Digital Uplift Project (SCALED-UP) \n\t\t\t | \n\t\t
| \n\t\t\t Assignment Title: \n\t\t\t | \n\t\t\t\n\t\t\t System Administrator for National Identification and Registration Authority (NIRA) (Individual Consultant) \n\t\t\t | \n\t\t
| \n\t\t\t Project ID: \n\t\t\t | \n\t\t\t\n\t\t\t P168115 \n\t\t\t | \n\t\t
| \n\t\t\t Individual/Firm: \n\t\t\t | \n\t\t\t\n\t\t\t Individual Selection \n\t\t\t | \n\t\t
| \n\t\t\t Deadline for submission of EOI \n\t\t\t | \n\t\t\t\n\t\t\t 25th March 2024 4:00PM. \n\t\t\t | \n\t\t
1. Background: The National Identification and Registration Authority (NIRA) is a Government Agency in Somalia, first established in 2020, with the aim of creating and maintaining the national identification system. NIRA is, inter alia, responsible for registering citizens and residents and for providing them with secure and verifiable credentials, including a unique identification number and a national identity card. It also serves as a trusted provider of identity verification and authentication services, promoting the use of the foundational identification system. With the establishment of NIRA Somalia, the government is committed to providing a reliable and efficient identification system that will enable individuals to access services and participate in the development of the country.
\n\nThe Federal Government of Somalia is implementing the World Bank-financed Somalia Capacity Advancement, Livelihood and Entrepreneurship, through Digital Uplift Project (SCALED-UP) and intends to use part of the proceeds to hire a System Administrators (Individual Consultant) for the National Identification and Registration Authority.
\n\n2. Responsibilities: The consultant will Develop and maintain all systems, applications, security, and network configurations; Installing, configuring, and maintaining the networked computer system, including hardware, system software, and applications; Setting up new users and giving them access to the intranet upon approval; Monitoring the firewall and the internet connection for security risks; Employing the latest security protocols; Diagnosing and resolving hardware, software, networking, and system issues when they arise; Making recommendations for replacing and upgrading defective or outdated components when necessary; Monitoring performance and maintaining systems according to requirements. All other specific tasks detailed in The Terms of Reference (TOR) for the assignment that can be found at the following website: https://mof.gov.so/publications/system-administrator-nira
\n\n3. Duration: The proposed duration for the assignment is Twelve Months (12) calendar months from starts date.
\n\n4. Selection Criteria: The selection shall be based on qualification, experience and skills of the candidate and followed by an interview. The qualifications, experience and competencies include:
\n\n5. The Ministry of Ministry of Finance now invites eligible consulting (“Consultants”) to indicate their interest in providing the above-mentioned Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services and furnish the Curriculum Vitae (CV).
\n\n6. Attention of interested Consultants is drawn to section III, para 3.14,3.16 & 3.17 of the World Bank’s Procurement Regulations for IPF Borrowers: Procurement in Investment Projects Financing Goods, Works, Non -Consulting and Consulting Services dated September 2023 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.
\n\n7. A Consultant will be selected in accordance with the Individual Consultant method set out in the World Bank Procurement Regulations.
\n\n8. Interested Consultant may obtain further information (in person or by e-mail) at the address below during office hours from 8.00 a.m.– 4.00 p.m. Saturday to Thursday except on public holidays.
\n\n9. Deadline for submission: Expressions of interest should be delivered in a written form to the address below (in person, or by e-mail) by 25th March 2024 4:00PM. local Time.
\n\nAttention
\n\nProject Coordinator, SCALED-UP Project,
\n\nMinistry of Finance, Federal Government of Somalia, Shangani District, Mogadishu, Somalia
\n\nEmail Address: bid.scaledup@piu.mof.gov.so
\n\nCc: hr@nira.gov.so
"},{"id":"OP00276099","notice_type":"Request for Expression of Interest","noticedate":"28-Feb-2024","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2024-03-15T00:00:00Z","submission_deadline_time":"18:00","project_ctry_name":"Armenia","project_id":"P166274","project_name":"Armenia EITI Support","bid_reference_no":"EITI-QCBS-1.3-1","bid_description":"Consulting services for the EITI data systematic disclosing and making publicly accessible","procurement_group":"CS","procurement_method_code":"QCBS","procurement_method_name":"Quality And Cost-Based Selection","contact_address":"Republic sq., Gov. building 1, Yerevan 0010","contact_ctry_name":"Armenia","contact_email":"eiti@gov.am","contact_name":"Hasmik Manukyan","contact_organization":"MSP-PMU-OPM","contact_phone_no":"+37410515932","submission_date":"2024-02-28T00:00:00Z","notice_text":"REQUEST FOR EXPRESSIONS OF INTEREST
(CONSULTING SERVICES - FIRMS SELECTION)
THE REPUBLIC OF ARMENIA
"ARMENIA EXTRACTIVE INDUSTRIES TRANSPARENCY INITIATIVE SUPPORT: ADDITIONAL FINANCING” EGPS
Grant No. TF0B4808
Assignment Title: Consulting services for the EITI data systematic disclosing and making publicly accessible
Reference No. (as per Procurement Plan): EITI-QCBS-1.3-1
The Republic of Armenia has received financing from the World Bank toward the cost of the "Armenia Extractive Industries Transparency Initiative Support: Additional Financing” EGPS, and intends to apply part of the proceeds for consulting services.
The consulting services (“the Services”) include the services for EITI data systematic disclosing and making publicly accessible.
The implementation period is about 6 months, but not later than 15 December, 2024.
The detailed Terms of Reference (TOR) for the assignment are attached to this request for expressions of interest.
The RA Prime Minister’s Office now invites eligible firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are:
The qualifications and experience of the Consultant must meet the minimum requirements below:
Key Experts will not be evaluated at the shortlisting stage.
The shortlist will contain not fewer than five (5) and not more than eight (8) eligible firms.
The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016 (revised November 2017, August 2018 and November 2020) (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest. Particularly, please refer to the following specific information on conflict of interest related to this assignment:
Consultants (including their experts and other personnel, and sub-consultants), that have a close business or family relationship with a professional staff of the Borrower, or of the project implementing agency, or of a recipient of a part of the Bank’s financing, or any other party representing or acting on behalf of the Borrower, that is directly or indirectly involved in any part of: i. the preparation of the TOR for the assignment; ii. the selection process for the contract; or iii. the supervision of the contract, may not be awarded a contract, unless the conflict stemming from this relationship has been resolved in a manner acceptable to the Bank throughout the selection process and the execution of the contract.
Consultants may associate with other firms to enhance their qualifications, but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.
A Consultant will be selected in accordance with the Framework Agreement arrangements described in the Procurement Regulations and to be specifically set out in the Request for Proposals.
Further information can be obtained at the address below during office hours 09:00 to 17:00.
Expressions of interest must be delivered in a written form to the address below (in person, or by mail, or by fax, or by e-mail) by 15.03.2024 at 18:00 the local time.
EITI ARMENIA NATIONAL SECRETARIAT
PRIME MINISTER’S OFFICE OF ARMENIA
Attn: Hasmik Manukyan
ARMENIA EXTRACTIVE INDUSTRIES TRANSPARENCY
INITIATIVE SUPPORT (EITI) NATIONAL COORDINATOR
Government house 1, Republic Square,
Yerevan, Armenia
Tel:. (+374 10) 515932,
(+374 94) 757566
E-mail: infoeiti@gov.am
Client: RA Prime Minister’s Office
"Armenia Extractive Industries Transparency Initiative Support: Additional Financing” EGPS Grant No. TF0B4808
Terms of Reference
Consulting sevices for the EITI data systematic disclosing and making publicly accessible
CONTENT. 2
ABBREVIATIONS AND DEFINITIONS. 4
1. INTRODUCTION.. 5
1.1 Project background. 5
1.2 The Objective of the Systematic Data Disclosure System.. 6
2 SCOPE OF CONSULTING SERVICES. 7
2.1 Software 8
2.2 Quality assurance. 9
2.3 Deployment. 10
2.4 Data migration. 11
2.5 Training. 12
2.6 Documentation requirements. 12
2.7 Implementation support 13
2.8 Maintenance. 14
3 DELIVERABLES AND SUBMISSION DATES. 15
4 INSPECTION AND TESTS. 18
5 COMMISSIONING AND OPERATIONAL ACCEPTANCE. 19
6 DEFECT LIABILITY. 19
7 REQUIRED COMPANY AND STAFF QUILIFICATIONS 20
ANNEX 1 TECHNICAL REQUIREMENTS 21
1. General requirements for application software (G) 21
G01 Overall composition of solution. 21
G02 Versioning. 23
G03 Data archiving. 23
G04 Data management. 24
G05 Reporting and analytical environment. 25
G06 User interface. 25
G07 On-line help and documentation. 26
G08 System reliability. 27
G09 Backup and recovery. 27
G10 Integration and interoperability. 28
G11 Information security. 28
2. Functional requirements of the application software(F) 29
ABBREVIATIONS AND DEFINITIONS
SDD | Systematic data disclosure |
EITI | Extractive Industries Transparency Initiative |
EKENG | E-Governance Infrastructure Implementation Agency |
MTAI | Ministry of Territiorrial Administration and Infrastucture |
ME | Ministry of Environment |
SRC | State Revenue Committee |
WG | Working group |
IT | Information technologies |
RA | Republic of Armenia |
IS | Information system |
1. INTRODUCTION
1.1 Project background
The Extractive Industries Transparency Initiative (EITI)[1] is a global standard to promote the open and accountable management of natural resources, which has 57 member states. The Republic of Armenia is a member country of the EITI from 9 March, 2017.
Under the Extractive Industries Transparency Initiative Support Project (hereinafter Project), the Republic of Armenia received a grant from the World Bank, which aims to support Armenia in increasing transparency and accountability in the mining sector through the effective implementation of the EITI Standard. The Project components are: (1) EITI reporting and mainstreaming, (2) Capacity building, (3) Communication and outreach. Project management is carried out by the RA Prime Minister Office (hereinafter Client).
In the value chain of extractive industry, the EITI Standard ensures a well-established, yet meantime a flexible methodology to disclose information and allows controlling the accessibility of information on nationwide payments made by private companies and the revenues that the state generates from extractive sector. It encourages the countries to develop their accountability systems and procedures of EITI data collection, and publish data in a manner of systematic data disclosure. Every country implementing the EITI Standard develops its own procedures for disclosure of information, which meets the specific needs of the given country.
In 2018-2019 Armenia's EITI website[2] and nline reporting platform[3] were developed and implemented, through which all metal mining companies and state bodies defines by the legislation submitted EITI public reports in line with the public reporting templates set forth in the Government Decree N 666-N[4].
1.2 The Objective of the Systematic Data Disclosure System
Rapidly evolving information technologies dictate their requirements to modernize solutions implemented in all areas. Previously used technologies are being replaced by new, more flexible, effective solutions that need to increase the quality and effectiveness of offered services, enabling the achievement of required and necessary results.
The need to carry out the works envisaged by this technical description is conditioned by the need to regular publication (disclosure) of the metal mining industry data meets to EITI Standard, based on the principle of open data and to ensure their public accessibility. That work includes both the correction of existing platforms technical and substantive problems and deficiencies, as well as the imperative to implement existing procedures with technologically more modern and effective means, which in turn also follows from the Armenian Government's decision N 183-L[5] of February 11, 2021 on "Armenia's Digitization Strategy, on approving the plan of strategy measures and performance indicators", August 31, 2015. N 1093-N[6] and December 19, 2019 N 1849-N[7] decisions and the documents arising from it, from the standard of requirements for websites published by the Ministry of High-Tech Industry, as well as from the requirements of the EITI.
Currently, the main problems formed in terms of management of automated business processes in the existing EITI Reporting System are as follows:
The a.m technical and content problems in the systems adversely affect the rapid response, decision-making, and offering solutions to issues presented by the stakeholders and beneficiaries of the sector. The current state of the information systems of the sector imply that, more human and financial resources are needed to solve existing technical and content problems in information systems than will be required to modernize the automated business processes in those IS and give them a technologically new quality.
Thus, the purpose of launching of the systematic data disclosure platform and ensuring its public accessibility is to modernize the structure of the existing databases and systems of the stackholders involved in the EITI process and ensure their public access in a way to ensure the following results:
2 SCOPE OF CONSULTANT SERVICES
The following main works should be carried out within the scope of the design and development of the SDD IS:
As a result of the implementation of the above-mentioned works, the Consultant should handover the SDD IS to the Prime Minister’s Office of Armenia (EITI national secretariat) and EKENG.
2.1 Software
To provide a package of IT tools for the SDD IS , the Consultant should ensure that the following requirements are met:
At the end of the project, the Consultant should submit to the the Client all the source codes of the SDD IS and the documentation according to the defined list. The principles of software code development and quality assurance requirements are defined in later sections of this document.
2.2 Quality assurance
The Consultant should develop and submit to the CIient the testing and acceptance plan of the SDD IS. The testing plan should at least include the following main sections:
The Consultant should integrate, carry out and submit results of the following testing phases to the Client:
The purpose of the unit and integration testing phases is to check the performance of the SDD IS at the level of individual functions of subsystems and interconnected functions of subsystems. These phases should be carried out in parallel with the SDD IS development process.
Unit testing shall be based on standardized, well-known testing frameworks. It should be utilized to ensure better maintainability of the codebase and relatively effortless identification of potential bugs and errors. All parts of the code shall be covered by unit tests. Automated interface testing shall also be performed using well known test automation tools such as Selenium or similar. The Consultant will provide all the automated testing related codes (scripts) to the Client.
All business cases supported by the application should have corresponding test cases developed, clearly indicating inputs and outcomes. The overall process shall consider Test Driven Development approach, ensuring that all software functionality will be covered in test cases, and that test cases will be written in advance, and in parallel with development efforts, before fully developing the software, and that software shall contentiously be tested against all test cases. Acceptance testing of the software shall also be performed based on developed cases, in cooperation with the Consultant.
Pilot testing of SDD IS should be performed at the locations listed below:
At this phase, the working features of the SDD IS should be tested based on the functions of different user groups.
User acceptance testing, during which the following features (situations) of the SDD IS should be tested:
Testing will be performed based on the agreed up on test cases to be provided by the Consultant and approved by the Client. Acceptance testing will be done by a group formed by the Client and will be consisting of the system’s main stakeholders (defined by the Client), with the Consultant’s support, which will also include quality, performance and stress testing. The Client reserves the right to form a team of experts (consisting of own staff and/or external experts, other stakeholders) for evaluating the overall solution, its compliance with mentioned requirements, and industry well-known practices.
All aforementioned tests including GUI and API-related tests shall be automated, whenever possible, using well-known, standard test automation software.
2.3 Deployment
In the process of designing and developing the SDD IS, the Consultant shall create and maintain three main separate environments: development, staging, and production, which shall be located on EKENG’s premises. It shall be possible to provide access to each environment whenever it will be necessary.
Deployment of the SDD IS shall be carried out in two main phases:
For IS deployment, the Client must provides with an appropriate IS deployment environment, the specifications of which shall be presented during the tender stage. The minimum and recommended requirements for the infrastructure shall be provided by the Consultant.
2.4 Data migration
To perform data migration, the Consultant must develop and submit a detailed migration plan to the Client for approval, based on which the Consultant will carry out the migration with EKENG’s support.
The Consultant shall also submit the list of specialists who will carry out the migration in EKENG’s premises, to the Client’s for approval
Data migration from the existing platform to the UIS will be performed by the Consultant , in EKENG's premises, using the latter's hardware, and with collaboration with the EKENG's team.
Data migration includes data profiling, data cleansing, data validation, and the ongoing data quality assurance process in the target system. The data migration strategy and plan should consider the following:
The Consultant will be responsible for data cleansing, developing validation rules, applying and testing them, with EKENG’s support and all the latter will require EKENG’s approval. Validation tests should at least include schema validation, cell-by-cell comparison, reconciliation checks for all columns, NULL validation, ad-hoc testing. All the tests shall be automated, minimizing manual intervention.
2.5 Training
Within the scopes of the works provided for in this document, the Consultant shall carry out comprehensive training of system users and responsible employees performing system maintenance (administrators, programmers).
A detailed training plan shall be developed by the Consultant and presented to the Client’s for approval. The training plan shall at least include the training methodology, rationale for defining training groups, the content of the training materials, training schedule, and the knowledge assessment methodology. Within the scope of this document, the Consultant shall conduct training for the following main groups:
The Consultant shall develop and provide all training, methodology, and audiovisual materials, which shall be in printed, digital, audio/video formats.
2.6 Documentation requirements
Within the scope of IS implementation the Consultant shall prepare and provide to the Client the following documentation:
Documentation shall be provided both in a searchable text format (e.g. PDF, Word, etc.) and on an open-source, web-based repository, such as wiki.js, or the proprietary option offered by EKENG (e.g. Confluence) which will enable easier search, maintenance, and use. API documentation should be designed and delivered using frameworks that will reduce efforts for future maintenance and development (e.g. Swagger).
The system should have role-based user manuals in the Armenian language. English can be considered acceptable for technical documentation. The manuals should also be accessible through the system interface. The System should also include online help topics with necessary instructions. This help would be accessible directly from every part of the user interface.
Following project management documents should be provided by the Consultant during the implementation of this project:
The Consultant will be responsible for keeping all documentation up to date during the warranty period in case of changes to the system environment, features or configurations in the event of system changes, functional features and operational changes.
The Consultant shall clearly define the descriptions of the manuals to be provided with the system, their updating procedures, and the template for their corresponding digital format.
2.7 Implementation support
The Consultant shall work on establishing a standard environment, policies, and guidelines for the deployment of SDD IS in data center provided by the Client. The environment includes building modern development continuous integration/continuous delivery pipelines based on DevOps best practices which separate environments for development, staging, and production.
Software components should be packaged up with all dependencies, enabling the application to run reliably on any infrastructure, while remaining isolated from its running environment.
2.8 Maintenance
After the official handover-acceptance of the SDD IS, the Consultant together with EKENG shall prepare a one-year Service Level Agreement (SLA) for the system and submit it to the Client for approval. The warranty shall at least cover software updates, and the release of new versions aimed to fix identified bugs, issues, and errors, depending on the severity of the latter.
During the warranty period, the Consultant shall be guided by the conditions/methodologies for the correction of errors or bugs during operation. It is also necessary to develop a software updating and patching strategy which will be prepared by the Consultant and approved by the Client.
Software errors can cause malfunctions and consist of the following main groups:
Details regarding all possible error categories shall be developed by the Consultant and reflected in the relevant Service Level Agreement (SLA) to be approved by both the Client and the Consultant.
Software bugs include issues that do not affect the integrity of the data, the accuracy and completeness of reports. The latter shall also be specified in the Service Level Agreement (SLA) and approved by both the Client and the Consultant. The warranty period for the SDD IS will begin only if the IS is deployed on the hardware belonging to Client which corresponds to the minimum requirements defined by the Consultant.
During the warranty period, all identified issues (errors, bugs, etc.) shall be submitted by the EKENG to the Consultant in written format, describing details and time when it was identified.
The warranty terms to be set out in the Service Level Agreement (SLA) must include at least the following:
3 DELIVERABLES AND SUBMISSION DATES
The main works envisaged within the framework of the development and implementation of the systematic data disclosure system should be carried out in the following main phases:
First phase: Research and definition of requirements
Action plan
Defining Requirements: Research and Studies
Description of technical solutions
Expected results of the implementation of the first phase of work
Second phase: Development of the SDD IS
According to the approved (by the Client) detailed technical specification, the following actions should be carried out to design, develop and implement the SDD information system:
Creation of the SDD IS
Pilot deployment of the SDD IS
Expected results of the second phase of work
Third phase: Deployment, documentation, testing, and training
Deployment:
Documentation:
Testing:
Training
Expected results of the third phase of work
The fourth phase: the commissioning of the SDD IS
Delivery of the IS, pilot operation
Expected results of the implementation of the fourth phase of work
5 INSPECTION AND TESTS
Comprehensive testing of the SDD information system must be conducted before the system is put into operation. The Consultant must prepare test plans that will be approved by the Client. All test plans must include scenarios agreed with the Client to ensure thorough and proper testing of the system before deployment.
Acceptance testing will be done by Client, or a group formed by the system’s main stakeholders from EKENG, Prime Minister’s Staff, SRC, MTAI, ME with the Consultant ’s support, which will also include load and stress testing.
The Client reserves the right to form a team of experts (consisting of own staff and/or external experts, other stakeholders) for evaluating the overall solution, its compliance with mentioned requirements, and industry well-known practices.
A group consisting of EKENG, Prime Minister’s Staff, SRC, MTAI, ME specialists, based on Clinet’s decision, will be assigned to participate in testing to validate its results and to verify that it meets all the functional and non-functional requirements, that it has been configured and customized properly, and performs satisfactorily, including the tests of successful data consolidation, data migration, data entry, update and processing, report generation, etc. Users will work from test scenarios developed jointly by the Consultant, and the working group assigned by the Client as needed. As each scenario is completed, the user will note whether the test was completed satisfactorily and whether there were any errors or unexpected results. The Consultant must remediate any identified issues. Any features or functionalities that failed the testing, must be retested once remediate.
After testing, the Consultant should prepare a summary of the test results and should outline the steps that will be taken to address any issues or problems identified. In the event of any disputes about the conduct or results of testing, EKENG will provide to the Consultant in writing a description of the issues with specific recommendations on how to address them. The Consultant must take appropriate steps to resolve any disputes or provide satisfactory clarification as earliest.
5 COMMISSIONING AND OPERATIONAL ACCEPTANCE
Codebase: The code will be residing on EKENG’s repository with all branches (at least develop, staging and production), and corresponding branch policies enforced.
Pipelines: Fully functional CI/CD pipelines with all automated test scripts will be deployed a functional, build, and deployment processes automated without requiring any manual intervention, except when deploying in the production environment. The process of deployment in the production environment will be defined by EKENG. All the mentioned configurations will be integrated in EKENG’s environment.
After successfully passing the acceptance testing, the rollout will be performed based on a commissioning plan to be presented by the Consultant and approved by the Client.
The commissioning plan shall be developed considering:
Metrics and monitoring setups shall be included in the commissioning plan, aimed to enable analyzing human and system behaviors during the rollout. Performance indicators, such as availability, reliability, and response time of the application should not be changed or severely affected by added load, or new features. Monitoring tools should be available and configured to track performance before, during, and after deployment, and increases the user base, to ensure performance does not degrade.
Details of metrics to be monitored shall be defined and details included in the commissioning plan, provided by the Consultant and approved by the Client and EKENG. Such tracking metrics shall include but not be limited to page load time, errors, uptime, transaction durations, etc.
The Client will be responsible for the approval that the system is fully functional and stable, after which the commissioning will be considered successful.
6 DEFECT LIABILITY
The Consultant warrants that the whole systems with the underlying subsystems and other components are free from any defects. Any issues identified throughout the whole lifecycle of the project and at least 1 year after commission of the SDD information system shall be resolved by the Consultant without any additional cost.
All issues identified shall be resolved promptly, based on the severity of identified issues, such issues should be resolved within an agreed-on timeframe. The required timeframe for resolving issues are defined as follows:
The severity of issues is defined by EKENG, based on developed guidelines by the Consultant and approved by Client.
7 REQUIRED COMPANY AND STAFF QUILIFICATIONS
The qualifications and experience of the Consultant and its staff must meet the minimum requirements below:
− 1 mining specialist with relevant university edegree and at least 5 years of working experience in the mining sector with strong professional skills, who will guide the Applicant team to visualize and understand the platform concept.
ANNEX 1
TECHNICAL REQUIREMENTS
This section presents the technical requirements to which the poposal of the Applicant must comply.
1. General requirements for application software (G)
Following is the list of areas for general requirements:
G01 Overall composition of solution
01. Overall composition of solution | |
G01.001 | The SDD IS shall assure compatibility with various operating systems, being optimized for Apache/nginx web server operating in Linux or other UNIX operating systems. |
G01.002 | The SDD IS page link shall be implemented in xHTML1.0 language, as per W3C standards, if needed HTML 5 may also be used. |
G01.003 | The SDD IS should be adaptive or responsive, assuring maximum use by computers, mobile phones and tablets. |
G01.004 | The SDD IS shall have a content management system (CMS), which shall allow people with nonprofessional technical knowledge (no knowledge of programming languages) to manage the portal structure, as well as replenish the content of the page and add new sections. The CMS of the portal shall have a number of user servicing options with different levels of authorizations. |
G01.005 | The SDD IS shall have a global search system, which will allow searching in any section of the system. More comfortable and efficient search system shall be developed to ensure convenience of presenting information. It shall contain text, multilingual search, search by date, thematic search, and expanded search. |
G01.006 | The user shall be able to subscribe to frequently updated sections of the portal, such as to the media center. |
G01.007 | In the lower part of any page of the SDD system, a special module shall be placed to allow disseminating the given page in social media networks, such as Facebook, X(Twitter), Live Journal, GOXI, YouTube, etc. |
G01.008 | The SDD IS shall allow creating unlimited number of static HTML pages. |
G01.009 | The structure of the SDD IS, the user interface and source codes shall comply with the requirements of RoA legal acts (specifically to GoA Decree No. 1521-N, dated December 26, 2013 on “Approving the Minimum Requirements for Official Websites of State Bodies in the Internet”). |
G01.010 | It is necessary to implement a subsystem of reference tables in the SDD IS, which should have the following capabilities:
|
G01.011 | The SDD IS must provide full history of reference data. |
G02 Versioning
02. Versioning requirements | |
G02.01 | The Consultant shall provide the tools for automated migration from one version of SDD IS to next version of SDD IS, i.e. but not limited to following:
The Consultant shall provide complete and detailed documentation for transition from old version to next version of the SDD IS. |
G02.002 | Annual release of SDD IS shall include at least following improvements to the software:
|
G03 Data archiving
03. Archiving requirements | |
G03.001 | The SDD IS must have operational data archiving tools. At least the following functionality should be implemented:
|
G03.002 | All removable data must be archived with the opportunity to get restored from the archive into the actual system. |
G03.003 | SDD IS should provide clear, simple and fully documented procedure for data backup and data restoration from the archive. SDD IS must ensure that such restoring from backups is accomplished in ways that do not compromise security protection (trusted recovery service). The Applicant is requested provide description about how SDD IS ensure such trusted recovery service. |
G04 Data management
04. Data management requirements | |
G04.001 | The Consultant shall provide complete administration manual for SDD IS database administrators, which prescribes all needed procedures for proper administration of all databases, which are part of the system. Amongst others aspects, this administration manual shall include procedures, guidelines, and methods for effective data planning, analysis, standards, modelling, configuration management, storage, retrieval, protection, validation, and documentation. The Applicant is requested provide description of the administration manual. |
G04.002 | SDD IS shall have the means to download and upload application data via a text file (ASCII format). SDD IS shall perform all necessary checks of the loaded data, including data integrity and compliance with data stored in the System. |
G04.003 | SDD IS shall provide capability to invoke application integrity checking for data, program modules, data files and other components, which are part of the system. |
G04.004 | SDD IS shall provide an opportunity to automatically prevent user access to the system, stop the user in the system in case of damage of software modules, data files, data corruption or any other type of integrity errors. |
G04.005 | There are shall be complete audit trail of all data changes in any table in components of SDD IS; audit trail must include at least following data:
|
G04.006 | The system must have means for analysing the history of data changes. |
G04.007 | SDD IS shall provide capabilities for the integration with external systems providing complete, comprehensive and well-documented interface to any data in the system. |
G05 Reporting and analytical environment
05. Reporting and analytical environment requirements | |
G05.001 | SDD IS shall have available the specialised tool (reporting tool) for creating print-ready and interactive reports of an arbitrary shape based on the data stored in the system with or without parameters. It shall support dashboard type visualisation components such as gauges, sliders, checkboxes, map etc. It shall be possible to save reports and queries definitions for later use. |
G05.002 | It shall be possible to export all reports into standard formats, i.e. MS Office, PDF, XML, JASON, CSV and HTML. |
G05.003 | Overall centralised SDD IS access control shall be enabled for controlling the access to data by reporting tool users. |
G06 User interface
06. User interface requirements | |
G06.001 | The SDD IS software must provide on-line access to all requested functions to all users using web browser, in accordance with RA Government Decree No. 572-N of May 25, 2017. |
G06.002 | The user interface (UI) design of the SDD IS shall be attractive and assure maximum usability. The Service provider, in collaboration with the Client, shall present the graphical design (with alternative options) of the system. |
G06.003 | All components of the SDD IS shall be of three languages (Armenian, English and Russian). All texts shall be Unicode (UTF-8) encoded to support the texts in all the languages. |
G06.004 | SDD IS shall ensure user friendliness, i.e. through following techniques:
The Applicant is requested to provide description of how SDD IS addresses those principles. |
G06.005 | SDD IS shall assure maximum compatibility with the existing main browsers, such as Microsoft EDGE, Mozilla Firefox, Opera, Safari, Chrome, etc. |
G06.006 | The color and style solutions should comply with the solutions provided in the EITI's official website (www.eiti.org). |
G07 On-line help and documentation
07. On-line help requirements | |
G07.001 | SDD IS shall have built-in context-sensitive online help system, working in real time, in the languages as specified in the requirement G06.003. SDD IS shall provide convenient search capabilities for end users to search for the information about system capabilities. |
G07.002 | SDD IS shall provide user interface for management of the content of the on-line help and users’ manuals. |
G07.003 | At the end of the implementation phase the Consultant should provide complete documentation about internal organisation and functional capabilities of the SDD IS. At least following documentation shall be enabled on Armenian, and English languages:
|
G08 System reliability
08. Reliability requirements | |
G08.001 | SDD IS and its data shall not be damaged as a result of a power failure. The Applicant is requested to provide information about how proposed SDD IS is handling this requirement. |
G08.002 | The functionality of the system shall be automatically restored without loss of data integrity at the power supply is resumed. The Applicant is requested to provide information about how proposed SDD IS is handling this requirement. |
G08.003 | SDD IS shall provide an opportunity to prevent an overflow of data files and storage capacity. The Applicant is requested to provide information how the above is controlled and prevented. |
G09 Backup and recovery
09. Backup and recovery requirements | |
G09.001 | SDD IS shall ensure procedures for automatic backup of the system and the data. The Applicant is requested to provide description on existing automated back up procedures in the SDD IS. |
G09.002 | SDD IS shall enable full and partial backup of the system and support scheduling for different period of times different types of backups. SDD IS shall enable a full backup of the system as well as backup of changes (cumulative incremental backup). SDD IS shall provide tools to automatically run scheduled backup procedures. SDD IS shall provide means for launching backup procedures manually. |
G09.003 | SDD IS shall provide checks of copies for data integrity. |
G09.004 | Consultant is requested to provide a clear and comprehensively documented procedure for the system recovery. |
G10 Integration and interoperability
10. Requirements for support of integration | |
G10.001 | It is necessary to implement interoperability with external websites or databases, for example, with the information systems` databases of the State Register of Legal Entities of the RA Ministry of Justice, the State Revenue Committee, RA communities, etc. Interoperability must be carried out in accordance with the requirements of the RA Government Decree 1093-N of August 31, 2015. |
G10.002 | Integration specified in the requirement G10.001 should be implemented using standard web services technologies. The Consultant must implement the web services not only in the SDD IS, but also in external systems. |
G11 Information security
11. Information security requirements | |
G11.001 | The content management system of the SDD IS (CMS) shall be accessible only from authorized addresses (through VPN) and mandatorily in case of availability of SSL certificates. |
G11.002 | SDD IS shall enable to manage user profiles, as well as define validity period of the user profile and working hours of respective users. |
G11.003 | Access to the SDD IS must be carried out using strict identification mechanisms, in accordance with the RA Governmen Decree No. 572-N of May 25, 2017. |
G11.004 | SDD IS shall provide control over a user login into the system, including but not limited to following:
SDD IS must provide the possibility to configure the above-mentioned parameters. |
2. Functional requirements of the application software(F)
Below are the functional requirements for all components of the SDD IS.
01. Online reporting system requirements | |
F01.001 | Mining companies and relevant State Authorities should submit reports on Online Reporting System at least once a year before 1 August of the year following the reporting year or within another period established by law, electronically. |
F01.002 | Companies and State Authorities must have user accounts on the platform that meet the requirements in section G11. |
F01.003 | The information received by the RA communities is presented through electronic reports developed for the Ministry of Territorial Administration and Infrastructure. It is necessary to develop separate reporting forms for RA communities (municipalities) and provide the access to relevant users. |
F01.004 | The information provided by the Environmental Protection and Mining Inspection Body is presented through electronic reports developed for the Ministry of Environment. It is necessary to develop separate reporting forms for the Environmental Protection and Mining Inspection Body and provide the access to relevant users. |
F01.005 | Users, accessing the system, shall be able to complete the public reports for the reporting year, as well as download approved public reports for previous years. Online reports of the reporting year should be in line with the forms of reports prescribed by the Government Decree N 666-N of June 8, 2018. |
F01.006 | Users must be able to upload documents in doc, xlsx and pdf formats at the end of each report, in order to provide supporting documentation for the report. |
F01.007 | After completing the report, the user shall be able to save it as a draft or send it. While sending the report the system shall request signing with ID card by placing it in the corresponding equipment, as a result of authentication, the system shall not only save the data in the database but also compile a PDF file with the electronic signature. |
F01.008 | It is necessary to modernize all reporting forms in the system. |
F01.009 | Tools for adjusting reports need to be developed so that a state authorities or mining companies that discovers an error in their already submitted reports before the reporting deadline can submit an adjusted report. |
F01.010 | The system should save the adjusted report in the current status, while at the same time saving the previously submitted report in the database. |
F01.011 | The SDD IS must have a tool for creating new reporting forms and modifying existing reporting forms. Through this tool, the administrator of the SDD IS should have the opportunity not only to add/modify reporting forms, but also to specify their validation and business rules. |
F01.012 | It is necessary to develop automatic exchange of electronic data between the interested state bodies and the EITI portal. In particular,
Web services must be developed taking into account the requirements specified in section G10. |
F01.013 | It is necessary to develop a tool for reconciliation the data presented by state bodies and mining companies. The differences revealed as a result of the reconciliation must be presented to the Client in the form of a report. |
F01.014 | It is necessary to develop subsystems for entering and maintaining data on mining rights for the Ministry of Territorial Administration and Infrastructure, providing for the possibility of entering and saving contracts, permits (mining rights) documentation. |
|
|
02. Data center requirements | |
F02.001 | The Data center must graphically illustrate the aggregated and disaggregated data presented by mining companies and state bodies over the years. |
F02.002 | Various types of graphs and reports will be generated according to the agreed parameters with the Client, in particular by presenting number of reporting companies, number of reconciled reports, data on extraction, exports, taxes and other payments, license fees, social-econimic and charitable contributions, environmental data, number of employees, etc. |
F02.003 | Users should be able to carry out their analysis and get graphical results through different filters (e.g. by reporting companies, reporting periods, by data fields) also by ensuring data download in image and csv, xlsx, json formats. |
F02.004 | The reports in the data center must meet the requirements specified in section G05. |
F02.005 | The approved public reports submitted by all mining companies and state bodies should be accessible and downloadable in the "Data Center” in open data format. |
F02.006 | It is necessary to develop a subsection for reflecting summary information on mining companies. |
[1] https://eiti.org/
[2] https://www.eiti.am
[3] https://reports.eiti.am/hy/
[4] https://www.arlis.am/DocumentView.aspx?DocID=132674
[5] https://www.arlis.am/DocumentView.aspx?DocID=149957
[6] https://www.arlis.am/DocumentView.aspx?DocID=152169
[7] https://www.arlis.am/DocumentView.aspx?DocID=137681
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REQUEST FOR EXPRESSIONS OF INTEREST
(CONSULTING SERVICES – FIRMS SELECTION)
India
Tamil Nadu Housing and Habitat Development Project
Loan No./Credit No./ Grant No.: 9094-IN
Assignment Title: Procurement of System Integrator (SI) for Services to Design, Develop, Implement and Maintain e-Governance System for Tamil Nadu Urban Habitat Development Board
Reference No: IN-TNSCB-402241-CS-QCBS
Tamil Nadu Urban Habitat Development Board (TNUHDB) is implementing the Tamil Nadu Housing and Habitat Development Project financed by the World Bank and intends to apply part of the proceeds for consulting services.
Objective and Scope of Work:
TNUHDB intends to hire a Consulting firm (System Integrator) to design, develop, implement, operate, and maintain an Integrated Enterprise Resource Planning (ERP) and digital solution for TNUHDB to enhance the operations and transform the service delivery to its stakeholders while realizing the vision of “a slum free city and upliftment of the urban poor and habitation”.
The detailed scope of work of the consultancy services is indicated in TOR (Copy as attached)
Also the detailed Terms of Reference (TOR) for the assignment can be found at the following website:www.tnuhdb.tn.gov.in.
Duration of Assignment
The duration of the assignment for building the ERP is (12 months + 2 months for stabilization) and a period of 36 months operation & Maintenance from the date of commissioning of ERP.
The Tamil Nadu Urban Habitat Development Board, Government of Tamil Nadu now invites eligible consulting firms (“Consultants”) to indicate their Expression of interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.
The short-listing criteria are in the Table below. The lists of documents regarding the Eligibility Criteria of the firm to be submitted along with the Expressions of Interest are in the Table below:
S. No | Eligibility Criteria | Supporting documents for fulfilling the Eligibility Criteria |
1
| The Firm should be a company registered under the provisions of the Indian Companies Act, 1956/2013 or a partnership firm registered under the Indian Partnership Act1932 or the Limited Liability Partnerships Act, 2008. (Applicable for Indian firms). For firms registered outside India, onus will be to demonstrate that the legal structure of the firm complies with internationally accepted good practices and the Indian provisions mentioned above.
Firm should have GST registration. (Applicable for Indian firms)
Firm should have been operational for the last 10 (Ten) years.
| Copy of Certificate of Incorporation or Copy of LLP firm registration certificate, as applicable.
Copy of Goods and Services Tax (GST) certificate with GST registration number (GSTIN)
Copy of PAN Card(Applicable for Indian firms)
In addition, for JV Partner bids • The Signed JV Partner Agreement clearly stating: − Roles and responsibilities of each member − The Lead Firm shall have maximum Stake in the JV Partner − The Lead Firm shall be responsible and jointly & severally liable under this RFP Terms for: The delivery of products & services Successful completion of this entire Project Compliance with the SLAs • Authorization by authorized signatories of JV Partner members authorizing the Lead Firm to bid on their behalf for this RFP |
2 | The Firm (JV Partner) should be certified in all.
| Copy of the requisite certificates should be enclosed. |
3 | Board resolution / Power of attorney in favour of authorised signatory
| Copy of Power of attorney with appropriate supporting documents Power of attorney in favour of the lead member In case of JV Partner, the members shall submit a power of attorney in favour of the lead member. |
4 | The Firm should have a positive net worth in each of last three (3) financial years (FY 2020-2021, FY 2021-2022, FY 2022-2023) | Certificate from the Statutory Auditor clearly stating the net worth |
5 | The Firm should have an average annual turnover of Rs.60Crore and above, in each of the last three (2020—21, 2021-22& 2022-23) audited financial years. | Financial turnover Statement from CA along with Profit & Loss statements Certificate from the statutory auditor clearly stating the total turnover. |
6 | The Firm shall have local office in Chennai.
If Firm does not have a local office in Chennai, an Undertaking is required indicating willingness to open a local office in Chennai within 30 days of signing of the contract. | Copy of the Proof/Rental Agreement & GST be submitted along with office Pictures.
Undertaking letter
. |
7 | The Firm should have the project experience of development, implementation and maintenance of a workflow-based ERP/IT applications and portal implemented/ongoing in public or private sector in India over the last seven (7) years, indicating the works completed with their value and percentage of work completion along with the total contract value if on-going works. This excludes the cost of procurement, deployment, and maintenance of infrastructure.
| Copy of work order and Completion certificate(s) from the client (Completed or Ongoing) and Certification by Statutory Auditor or independent auditor (Completed with Value & other relevant parameters)
Note: |
8 | The Firm should not be under a declaration of in-eligibility for corrupt, fraudulent or any other unethical business practices and should not be debarred or blacklisted by World Bank. | Undertaking on company's letter head signed by company’s authorized signatory |
9 | The Firm should have financial capability to handle the services by mobilizing Rs.25 lakhs per month in advance to disburse payment to the resources deployed for at least Two months (Rs. 50 Lakhs) without awaiting payment from TNUHDB. | Any Scheduled Banker’s certificate to this effect to be produced/ Declaration |
10 | The Firm should have the experience in documents digitization of at least 50 lakh pages during the last seven (7) years. | Scope of Work Document along with the detailed agreement copy. and Certificate(s) from the client related to Document Digitalization (Completed or phase completed) and Certification by Statutory Auditor or independent auditor (Completed or phase completed with Value & other relevant parameters) Note:- |
11 | The Firm should have the experience in IT projects establishing Data Centre or Disaster Recovery Centre with facility management services of comparable scope and magnitude during the last seven (7) years from the date of submission of bid. | Copy of work order and Completion certificate(s) from the client (Completed or phase completed) and Certification by Statutory Auditor or independent auditor (Completed with Value & other relevant parameters) Note:- |
12 | The Firm should have the experience in IT projects (completed) including setting up Local Area Network (LAN) infrastructure during the last seven (7) years from the date of submission of bid | Copy of work order and Completion certificate(s) from the client (Completed) and Certification by Statutory Auditor or independent auditor (Completed with Value & other relevant parameters) Note:- |
Note: Firms submitting documentation which are not in Indian rupees (contracts, work orders, certificates, etc.), in their EOIs, conversion of the local currency into Indian Rupees should be done to facilitate review of REOI using currency conversion rate of the date of advertisement of the REOI.
The Firm must provide the following additional details also:
Note: Key Experts will not be evaluated at the short-listing stage of EoI.
Consultant firm may submit other documents considered important, which are not listed above, to justify general qualifications and qualifications relevant to the assignment.
The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s prevailing “Procurement Regulations for IPF Borrowers” July 2016,(“Procurement Regulations”) as amended 20 November 2020, setting forth the World Bank’s policy on conflict of interest.
Consultants may associate with other firms to enhance their qualifications but should indicate clearly whether the association is in the form of a JV Partner and/or a sub-consultancy. In the case of a JV Partner, all the partners in the JV Partner shall be jointly and severally liable for the entire contract, if selected.
As per the Government of Tamil Nadu directions, all procurement activities should be processed through Government e-Procurement portal www.tntenders.gov.in.
The preferred Consulting firm will be selected in accordance with the Quality and Cost Based Selection (QCBS) method set out in the Procurement Regulations of World Bank.
Further information can be obtained at the address below during office hours i.e.10:00 AM to 5:45 PM. (Except holidays)
Expressions of interest must be delivered through e procurement portal on or before 12.02.2024 up to 11.00 AM Indian Standard Time.
Attention:
Superintending Engineer,
Project Monitoring Unit - World Bank Project
Tamil Nadu Urban Habitat Development Board,
No.5, Kamarajar Salai,
Chennai – 600 005,
Tamil Nadu, India,
E-mail: tnuhdbprocurement@gmail.com
TERMS OF REFERENCE
Terms of Reference for Selection of System Integrator (SI) for Implementation of Enterprise Resource Planning (ERP) and Digital Platform for TNUHDB
January 2024
Table of Contents
Background. 5
Objective. 5
Overview of Scope of Work for System Integrator 5
1. Firm Capability. 10
2. Team Compositions. 11
2.1. Implementation team composition. 11
2.2. Operation & maintenance (Data Centre) support team.. 17
3. Capacity-building program.. 23
4. Project deliverables / Timeline / Payment schedule. 24
5. Compliance to Standards. 25
5.1. Adherence to Open-Source Standard. 25
5.2. Compliance with Government standards & policies. 25
5.3. Compliance with Industry Standards. 25
5.4. Single-Sign On. 26
5.5. Support for PKI based Authentication and Authorization. 26
5.6. Interoperability Standards. 26
5.7. Scalability. 26
5.8. Security. 26
5.9. Application Architecture. 29
5.10. Proposed Application Architecture. 30
5.11. High Level Design (HLD) 30
5.12. Detailed (Low Level) Design (LLD) 30
5.13. Test Plan. 30
5.14. Specification. 30
5.15. Non-Functional Requirements. 31
6. Data, local services, personnel, and facilities to be provided by the Borrower 34
7. Operation and maintenance. 35
8. Institutional and organization arrangements. 35
8.1. Project Stakeholders. 35
8.2. Project Governance Structure. 35
8.3. Communication Protocols 36
8.4. Progress Reports/ Reports/Notes. 36
8.5. Communication medium.. 37
8.6. Submission of Work Outputs. 37
8.7. Quality Assurance Plan. 37
8.8. Change management and risk management 37
9. Commencement Date. 37
10. Period of Contract 37
11. Reporting arrangement 38
Annexure I - Solution / Implementation Approach. 39
Annexure II- Track 1: Application design, development, and implementation. 40
1. Scope of Application Development 40
2. Administration - User Management, Workflow management, Audit-Trail 50
3. Mobile application. 51
4. Design, Develop and Implement the TNUHDB Information Portal 53
5. Design and Development of Mobile Application. 54
6. System Architecture. 55
7. Internet and Intranet Enabled. 57
8. Graphical User Interface. 57
9. Workflow Integration Approach. 58
10. Installation/ Upgrade/ Enhancement 59
11. Scalability. 59
12. Security. 60
13. System Control and Audit 63
14. Data Backup/ Data Archival/ Restore. 64
15. Database. 64
16. Enterprise Monitoring System (EMS) 65
17. Operations. 73
18. Stages of Application Development 74
Annexure III - Track 2: Data digitalization. 79
1. Documents scanning and digitalization requirements. 79
Annexure IV - Track 3: IT Infrastructure procurement, supply, Installation, and bandwidth for the project 83
1. IT Infrastructure Requirements. 83
2. IT infrastructure deployment plan. 85
3. Cloud Hosting. 86
4. Local Area Network. 89
5. Network Operation Centre (NOC) 90
6. Internet Infrastructure and Connectivity. 92
Annexure V - Track 4: Training and Capacity Building. 95
1. Introduction. 95
2. Training requirements. 96
3. Training Effectiveness. 98
Annexure VI- Track 5: Operations and Maintenance. 99
1. Applications Support and Maintenance. 99
2. IT Infrastructure Support and Maintenance. 101
3. Compliance to SLA. 109
Annexure VII - Governance Structure and Responsibility. 111
1. Project Leadership Team.. 111
2. Project Implementation Committee (PIC) 111
Background
Tamil Nadu Urban Habitat Development Board (TNUHDB) is implementing the Tamil Nadu Housing and Habitat Development Project (TNHHP) financed by the World Bank. TNUHDB intends to engage System Integrator (SIs) for Design, Develop, Implement an ERP and digital platform for TNUHDB board and service delivery to citizens and for Operations and maintenance of solutions.
Primary objective of TNUHDB is to provide housing for urban poor. TNUHDB services are in green field development, in-situ upgradation, and reconstruction. Housing schemes provided by TNUHDB are “In-Situ” Slum Redevelopment (ISSR), Affordable Housing in Partnership (AHP), Subsidy for Beneficiary – Led individual house construction (BLC), Promotion of Affordable Housing for weaker sections through Credit Linked Subsidy Scheme (CLSS). Under Housing for All (HFA - Urban), TNUHDB is designated as the implementing agency for AHP and BLC schemes.
Functions of TNUHDB are carried out by functional divisions namely, Technical, Administration and Establishment, Finance and Accounting. The technical division is headed by Chief Engineers (CE) and is assisted by Superintending Engineers (SE). The Secretary manages the administration and establishment division while the Financial Advisor is responsible for the finance and accounting division. The Project Management Unit (PMU) headed by the Joint Managing Director/Project Director, handles the Externally aided Project Financed by MDBs such as the World Bank (WB) and Asian Development Bank (ADB). The TNUHDB functions are distributed to the wings, and each wing is supported by sectional units and staff. TNUHDB has its Board office at Chennai and is supported by two (2) Regional Offices, four (4) Circle Offices in Chennai and one (1) Circle Office each in Madurai and Coimbatore and 21 Divisional Offices across the State.
Objective
TNUHDB intends to hire an agency (System Integrator) to design, develop, implement, operate, and maintain an Integrated Enterprise Planning (ERP) and digital solution for TNUHDB to enhance the operations and transform the service delivery to its stakeholders while realizing the vision of” a slum free city and upliftment of the urban poor and habitation”.
Overview of Scope of Work for System Integrator
The scope of work envisaged for the System Integrator comprises of following key activities.
The key activities are detailed below:
Application development phases:
The key components of the scope of work are further detailed in Annexure I
System Integrators (Firm) is required to have experience, expertise and technical capability to carryout activities successfully.
Have experience in solution design, development and maintains services for:
Position | Qualification / Experience | Rolls & Responsibilities | Person Months | Home/ Field |
Program Manager / Team Leader |
|
| 12 | Home/Field |
Project Manager, Software | a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology from a reputed University or College or Institute |
| 9 | Home/Field |
Project Manager, Infrastructure & Network | a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology from a reputed University or College or Institute
|
| 9 | Home/Field |
Solution Architect | a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology from a reputed University or College or Institute |
| 6 | Home/Field |
Database Expert | a) Education: Full time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology from a reputed University or College or Institute
|
| 6 | Home/Field |
Operations Manager | a) Education: Full time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology with preferably MBA degree from a reputed University or College or Institute |
| 3 | Home/Field |
Business Analyst | a) Education: Full time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology with preferably MBA degree from a reputed University or College or Institute |
| 6 | Home/Field |
Security Architect | a) Education: Full time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology from a reputed University or College or Institute |
| 6 | Home/Field |
Test Lead | Have BE / B Tech in computer science/IT (or) BCA / B.Sc. Computer Science (or) Master’s degree in computer science / Computer Application. Minimum 5 years of work experience in Testing Must have experience in online & offline testing tools, load testing, regression testing & other prominent black & white box testing techniques.
|
| 6 | Home/Field |
Position | Qualification / Experience | Rolls & Responsibilities | Person Months | Home/Field |
Data Centre Manager | a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology from a reputed University or College or Institute |
| 36 | Home |
System Administrator | a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology from a reputed University or College or Institute |
| 36 | Home |
Database Administrator | a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology from a reputed University or College or Institute Certification: OCA/OCP/Java/MySQL or equivalent |
| 36 | Home |
Network Administrator | a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology from a reputed University or College or Institute |
| 36 | Home / Field |
Network Support Engineer 1 | a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology from a reputed University or College or Institute b) Certifications: MCSE/CCNA certification preferred c) Experience: Should possess at least 6 to 8 years of experience as network support engineer |
| 36 | Field |
Network Support Engineer 2 | a) Education: Full Time Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology from a reputed University or College or Institute
|
| 36 | Home |
Technical Support | a) Education: Full Post Graduation in Computer Science / Computer Application / Information System Management / Information Technology or B. Tech / B.E. in Computer Science / Information Technology from a reputed University or College or Institute b) Certifications: Networking or any other relevant technical certification c) Experience: Should possess at least 3 to 5 years of experience in technical support
|
| 36 | Home |
System Integrators shall refer to Annexure-V for the Training and Capacity Building that shall give detailed scope on the Training Requirements, Scheduling the Training Calendar, number of trainings and their different types that shall be given along with the proper training aids, for TNUHDB Officials and Other Stakeholders.
# | Scope Activity / Deliverable of SI | Timeline completion | Payment Schedule |
| PLANNING & SOLUTION DESIGN |
|
|
1 | Signing of contract between SI and TNUHDB | T | 5% of Capex |
2 | Submission of Project charter and Work Plan document | T+ 1 month | |
3 | Submission of Business Requirement and SRS document | T+ 2 months | 5% of Capex |
4 | Submission of HLD and LLD solution design document | T+ 3 months | |
5 | Submission of Change Management and Capacity Building Plan | T+ 3 months | |
| IMPLEMENTATION |
|
|
6 | Submission of IT Hardware, Network infrastructure, Support Software procurement plan | T + 4 months | 15% of Capex |
7 | Supply, install, configuration, commissioning of required IT infrastructure networking equipment, NoC as part of technical solution, Cloud DC, DR | T + 6 months | |
8 | Supply, install, configuration, commissioning of required IT infrastructure for end users | T + 6 months | |
9 | Supply, install, configuration of Support software for Technical wing and end users | T + 6 months | |
10 | Digitization and Data Migration | T + 7 months | 5% of Capex |
11 | Application Development / Customisation of solution | T + 8 months | 20% of Capex |
12 | Application Cloud hosting in DC and DR | T + 8 months | |
13 | Integration Test | T + 8 months | |
14 | System Integration Test | T + 9 months | |
15 | User Acceptance Test | T + 9 months | |
16 | Submission of Test reports | T + 9 months | |
17 | Submission of Project Documentation, User Manuals, SoPs | T + 9 months | 5% of Capex |
18 | Training, Capacity Building, Change Management | T + 10 months | |
19 | Pilot implementation of PMS, ERP, Portal applications | T + 11 months | 5% of Capex |
20 | Submission of "Lessons Learnt" and Solution Update based on Pilot Implementation (Including UAT and Certification) | T + 11 months | |
21 | Third party security audit and certification | T + 12 months | 5% of Capex |
22 | Go-Live | T + 12 months | 15% of Capex |
23 | Solution stabilisation & Handholding to TNUHDB | T + 14 months | 10% of Capex |
| OPERATION & MAINTENANCE |
|
|
24 | Quarterly Operation and Maintenance Support + Quarterly SLA Compliance Report | Every quarter for O&M period | ~8.31% of OPEX per Quarterly (OPEX equally amortized across 12 quarters, time of 3 years) |
| PROJECT HANDOVER & EXIT |
|
|
25 | Handing over of maintenance, user training and knowledge transfer | 36th month of O&M period | 10% of Capex |
Note: Capex (Capital Expenditure) and Opex (Operational Expenditure) to be quoted by the firm (System Integrator)
The solution for this project must be designed following open standards, to the extent feasible and in line with overall system requirements set out in this RFP, to provide for good inter-operability with multiple platforms and avoid any technology or technology provider lock-in.
The solution proposed by SI in response to this RFP, must comply with all the relevant standards and policies related to e-Governance application development published by Government of India, which includes:
In addition to above, the proposed solution must be based on and compliant with industry standards (their latest versions as on date) wherever applicable. This will apply to all the aspects of solution including but not limited to design, development, security, installation, and testing. There are many standards that are summarized below. However, the list below is for reference purposes only and is not to be considered as exhaustive.
The proposed solution should enable single-sign-on so that any user once authenticated and authorized by system is not required to be re-authorized for completing any of the services in the same session. For employees of the TNUHDB concerned, the browser-based application accessed on the intranet, through single-sign-on mechanism, will provide access to all the services of the departments concerned (based on their roles and responsibilities), Help module, basic and advanced reporting etc. Similarly, for external users (citizens and others), based on their profile and registration, the system shall enable single sign on facility to apply for various services, integration with existing TNUHDB applications, external applications, submit queries /complaints and check status of their applications.
The solution shall support PKI based Authentication and Authorization, in accordance with IT Act 2000, using the Digital Certificates issued by the Certifying Authorities (CA) such as MTNL or NIC or Maharashtra Government authorized agency. Two factor authentications (login id & password and digital signature) shall be implemented by the SI for officials/employees involved in processing citizen services as per the Functional requirement specification of the services specified in RFP.
Keeping in view the evolving needs of interoperability, especially the possibility that the solution shall become the focal point of delivery of services and may also involve cross functionality with the e-Government projects of other departments / businesses in future, the solution should be built on Open Standards. Some of the states already have other applications deployed and running for delivering services to citizens. The SI shall ensure that the application developed is easily integrated with the existing applications. Every care shall be taken to ensure that the code does not build a dependency on any proprietary software, particularly, using proprietary ‘stored procedures’ belonging to a specific database product.
One of the fundamental requirements of the proposed application is its scalability. The architecture should be proven to be scalable (cater to increasing load of internal and external users and their transactions) and capable of delivering high performance for at least four years from the date of deployment. In this context, it is required that the application and deployment architecture should provide for Scale-Up and Scale out on the Application and Web Servers, Database Servers, and all other solution components.
The systems implemented for project should be highly secure, considering that it is intended to handle sensitive data relating to the TNUHDB departments, and others. The overarching security considerations are described below.
An indicative list of information security requirements which are to be followed by SI is specified below. During the SRS preparation phase, this may be modified in concurrence with TNUHDB.
Indicative list of information security requirements
# | Security Areas | Specifications |
Physical Security |
| |
Network Security |
| |
System Security |
| |
Application Security |
| |
Audit Trails & Logs |
| |
Data Protection |
| |
Session Management |
| |
Data Warehouse Security |
| |
Application Deployment |
| |
Information Security Governance |
| |
Storage Equipment |
| |
Computing Environment |
| |
Email Security |
| |
Virus Control |
| |
Compliance to Security Standards |
| |
Security Information and Event Management System (SIEM) |
| |
Database Activity Monitoring (DAM) Solution |
|
An indicative 3-tier architecture (also referred to as multi-tier or N-tier architecture) has been proposed for the Application Solution.
The entire processing should take place in n-tier architecture:
Once the SRS are approved, the SI shall complete the High-Level Designing and all HLD documents of all the functionalities, integration with existing application and external application. The SI shall prepare the HLD and have it reviewed and approved by the TNUHDB will sign off on the HLD documents based on the advice of PMC.
The LLD shall interpret the approved HLD to help application development and shall include detailed service descriptions and specifications, application logic (including “pseudo code”) and UI design (screen design and navigation). The preparation of test cases will also be completed during this stage. The SI shall have the design documents reviewed and approved by the TNUHDB. TNUHDB will sign off on the LLD documents based on the advice of PMC.
Once the SRS is approved and design is started, the SI shall prepare all necessary Test Plans (including test cases), i.e., plans for Acceptance Testing. Test cases for Initial and Final User Acceptance Testing shall be developed in collaboration with domain experts identified at TNUHDB. Initial and Final User Acceptance Testing shall involve Test Case development, Unit Testing, Integration and System Testing, Functional testing of Application, Performance testing of the Application including measurement of all Service Levels as mentioned in this RFP and finally SI shall also carryout Load/ Stress testing. The SI will submit the test plans and test result reports to TNUHDB for comprehensive verification and approval.
* The SI shall get the entire facility (Record Management Facility) certified with respect to the above specification. The cost for the same will be borne by the SI. These are mandatory requirements. The ISO 15489 certification for Records Management shall be obtained on “Acceptance”, ISO 9001 certification within 3 Months of “Acceptance”, “CMMI Level 3 or above” within 6 months of “Acceptance” and ISO 27001 Certification within 6 Months of “Acceptance”. Any delay in the timelines mentioned above, payments to the SI shall not be made.
The non-functional requirements for this project which are to be delivered by the SI are provided in table mentioned below.
The framework and data structure developed shall be in compliance with the Reference Standard for Document and Cyber security launched by Government of Tamil Nadu
For the effective implementation of the proposed solution, TNUHDB will provide following support and facilities to the System Integrator (SI):
SI shall operate and maintain all the components of this project after the commencement of the go-live date. During the O&M phase, SI shall ensure that the service levels are monitored on a regular basis, where they meet the SLA criteria, and shall be reported to TNUHDB.
Post Go-Live, if any system/sub-system/appliance deployed during the O&M phase then these components must be added in the TNUHDB systems only after proper induction procedures are followed including hardening and security testing.
SI will ensure that at no time shall any data of TNUHDB Systems be ported outside the geographical limits of the country. O & M is detailed in Annexure VI.
For the successful implementation of this project, it is important to have a clear understanding and execution of the roles and responsibilities of the three key stakeholders:
TNUHDB: TNUHDB shall provide the overall guidance, project monitoring and coordination between various stakeholders for execution of the project. It shall also seek the necessary approvals as required from the concerned officials and Board.
Consulting Firm (Deloitte): Deloitte shall prepare the digital strategy roadmap for TNHUDB, assist in preparing RfP, assist in bid management for the selection of the SI/vendor for the identified solutions in the roadmap and provide handhold support during the initial period after onboarding of the SI/vendor.
SI/Vendor: The SI/Vendor shall be selected by TNUHDB who shall then carry out the implementation of solutions proposed as per the terms and conditions laid out in the RfP.
A clear definition of the roles and responsibilities of all the stakeholders in a project establishes transparency, accountability, manageability, and efficiency of the project. The governance structure that facilitates the coordination and implementation of project activities and fosters interactions among the team members with a minimum number of disruptions, overlaps and conflict.
Three-tier project management structure:
Governance Structure and Responsibility is detailed in Annexure VII
To ensure timely completion of project activities the following modes for communications are proposed medium, submission of work outputs as mentioned into the following sub-sections.
Review Meetings
The review meetings would be the primary and most frequent mode of communication.
Suitable online mediums for meeting shall be leveraged wherever required to organise and conduct virtual meetings to facilitate effective and efficient way communications.
Also, to ensure that there is a two-way communication, all the minutes of the meeting will be recorded and shared with client within 5 working days of the meeting. Such minutes of meeting should be accepted in whole or with changes
Periodic project status report would be submitted by SI highlighting the status of all activities undertaken and the issues requiring attention. The periodic progress reports shall be submitted as per the project plan
Email - To facilitate fast action on technical aspects, quick decision making and resolution of issues, both the consultants and client would make extensive use of emails exchanges. Communications will also be marked to the representative of TNUHDB.
Other virtual medium – Virtual meeting rooms on various online platforms like MS teams/Zoom/ others shall also be used for holding any meeting, discussion which are not possible to conduct in person.
SI shall submit its work outputs, recordings of minutes, requests for documentation in English language only through the SI mail id. Any communication from non-SI mail id related to project work outputs should not be considered as formal communication from SI.
SI would deploy its tailormade quality assurance and management process in consultation with TNUHDB officials and associated stakeholders through implementing and managing a series of quality practices over the lifecycle of the assignment. SI shall ensure that the assessment and deliverable meet the suitable quality standards.
Change Management
Any change, which may result in enhancement to geographical, functional or technical scope of work, postponement of the major milestones in the engagement plan, increase in resources, infrastructure or planned training sessions will be subject to the following process:
Risk Management
Risks may arise or may be identified at any point through the engagement, and will be documented through a risk management log and be subject to the following process:
Probable date of Commencement of contract: 01.01.2024
Annexure I - Solution / Implementation Approach
Solution / Implementation Approach
Implementation of ERP, and digital solution for TNUHDB be planned seamlessly in a manner for effective deployment[Deloitte2] , cost effectiveness and ease of administration. The identified scope of work are listed below. The detailed scope of work and functional requirements for Essentials and Add On are provided in the Annexure II, Annexure III, Annexure IV in this ToR document.
Solution approach taken considers implementation of essentials solution required for TNUHDB across all offices and users with 3-year operation and maintenance, followed by the implementation of additional components of networking (wireless for Divisions) with 3 year operation and maintenance.
Annexure II- Track 1: Application design, development, and implementation
The scope of work will comprise development of Project Management System, ERP System, Citizen & Employee Portal, Grievance Redressal Management, Document Management System, content management system, business intelligence and analytics platform & MIS Dashboard and others as detailed below.
The application may be developed at SI’s premises. However, the identified key personnel need to be based at TNUHDB’s office/other designated locations during entire project duration. Development shall include Prepare Development Framework, Develop System Databases, Conduct Detailed Design, Establish Operations Functions, Complete Migration Design, Code Test Development Components. Before the actual development work starts, the SI must design the integrated solution architecture.
Functional requirements of the proposed applications:
This section provides the functional requirements of the overall Digitization solution. All the functional description provided in this section are minimum requirement and have been provided for immediate reference only.
The intended coverage of the functional specifications includes the following modules:
High level functionalities of the proposed modules are listed in following section.
Project Management System
Proposed Project management System should have the following features.
Enterprise Resource Planning System
Human Resource Management System (HRMS) for Administration
The overall features of the HRMS shall be:
Finance & Account Management
The major functions of FMS module would be Finance Management, Accounting and Controlling Finances
Tools for accounting and financial close support essential bookkeeping activities such as general ledger, accounts payable (AP), accounts receivable (AR) and payroll. They help teams generate reports, create financial statements for income, expenses, and balances – and close the books quickly and with less effort. Tax management features also help ensure tax accuracy and compliance.
With revenue accounting tools, finance teams can automate billing processes, view up-to-the-minute payments, and ensure compliance with statutory regulations for revenue recognition. Cash and treasury management tools help teams predict cash flow, improve liquidity, and proactively mitigate risk. This software also integrates with banking systems.
This set of planning, forecasting, budgeting, and analytical tools help finance team and their teams support the overall financial health. FP&A is critical for analysing costs and utilisation of schemes, cost savings, improving performance, predicting, and navigating future conditions and providing fast and accurate decision support. It also supports multi-scenario planning and collaboration between finance and every other department.
It should help teams align organizational activities to business goals, identify and mitigate different types of risk, and ensure compliance with laws and regulations. By synchronizing data across corporate governance, risk management, and compliance activities, organization can operate more efficiently, navigate uncertainty, and act with integrity.
Financial management solution for TNUHDB could have following set of features,
Estate Management for Administration
This major objective of this module should be overall dashboard of assets providing following information
The major features of this modules could be,
Office Administration
The major functions of Administration module would be:
Key functions of Tapal Management would be to manage dispatches in organization
It would have following features
This would manage the vendor onboarding and performance monitoring of vendors
It would have following features
This would manage the documents for all the legal matters such as court cases and hearings for judicial cases.
It should have following features
This should enable users to keep track of all RTI applications, submitted response, appeals and their response. This data should be digitized and should be stored in repository for future reference and as a digitized back up copy. This module should have role-based access control approach for accessing all the documents in this module and repository. Generally, a public information officer should have access to this module which should have functions like RTI dashboard where all RTIs should be categorized as per their status like new, pending, responded, and marked to first Appellate authority (FAA).
This module should track all the vehicles and control overall fleet operations. Also, should help to manage complete fleet control operations. Every vehicle servicing should be documented and accessible by Vehicle number, driver name and on-road time. It should cover the entire life cycle of the vehicle from purchase, usage, maintenance, and disposal.
Visitor management should offer an appointment portal for visitors by which they should digitally take the appointment from the concerned person. Visitors should issue a digital visitor id card by using the visitor portal, which retains all the specific information needed. Employees and co-worker should have accurate information about visitors
Citizen Web Portal
The proposed portal should be Multilingual (Tamil and English language) Web portal and with mobile (Android/ IOS) device support, having the content in Unicode format
The major modules of the portal would be as following
The basic features of the web information portal should be as follows:
Employee Portal
TNUHDB Intends to build a portal for all internal users of TUNHDB where they can access to their assigned task, assigned tickets, training schedule as a part of capacity building.
This portal will focus on 3 major areas which are
This portal should have employee task dashboard which should provide list of assigned tasks and deliverables through project management system, also this portal would be integrated with grievance redressal management system and tickets will be generated and assigned to employees based on their role and responsibilities. This Task dashboard should play vital role in evaluating employee’s performance, thus, to be integrated with HRMS module of ERP.
The purpose of the knowledge management is to ensure that right information is available to the right person at the right time to enable informed decision making. The KMS should be integrated with the DMS, selective sections of the PMS module and HRM module for information dissemination.
KMS should be single sign on application or module that should automates the administration, tracking and reporting of access to various documentary resources
Additional Learning Management System should be part of this offering which would allow users to access all training and capacity building programs from employee portal
3.MIS Dashboard
This dashboard should provide vital information to manage an organization effectively. MIS reports should provide insights related to business operations such as Engineering, Administration, Finance, employee performance, Community Development wing, revenue generated, customer queries, inventory, and information on all assets that is important to the management of a business.
MIS reports should be used by many large businesses that need daily reporting
Enterprise Support Applications
All the process or department specific interventions work to achieve specific objective. However, the there is need of some support tools which should support the main interventions or applications in achieving their objective effectively.
These business support tools are mainly:
Document Management System (DMS)
As an e-Governance initiative, all the public organisations are implementing enterprise Document Management System, which intends to create an integrated platform for performing key business functions, establish a Centralized Document Repository to store and route documents electronically and reduce paper-based work to achieve Paperless Office, improve productivity and provide a unified platform for the users to transact with inter/intra department and existing or upcoming IT systems.
Key considerations for Document Management System (DMS)
Content Management System
An enterprise level Web Content Management System should be used to meet the need to manage the content of web portal. It should manage content including media of, landing pages, Project Pages, Document repository etc. on the web portal which needs to be added / modified / edited / deleted should be done with ease without support from technology team.
The content Management System should support following functions and should have following features:
GIS Mapping
The GIS mapping for TNUHDB will allows users to organize, visualize and analyse different layers of data by creating maps and scenes.
With the ability to clearly visualize different types of data, users are enabled to uncover patterns, understand trends, monitor changes, and respond to events—facilitating better decision making.
Business Intelligence & Analytics Engine
TNUHDB should implement a BI tool/ Analytics engine to generate insights from the collected data from various sources.
TNUHDB should implement a BI tool/ Analytics engine to generate insights from the collected data from various sources.
This BI engine should have following components broadly
1. Analytics and Reporting
2. Automated Dashboards
3. Data Management
4. Reporting Tool
Helpdesk Support for Users
Helpdesk support application enables end users to raise and resolve trivial issues, track ticket status, and manage approvals with a self-service portal. It Provides higher end user satisfaction levels by defining appropriate SLAs and making sure that services are delivered on time, and incidents are resolved well within SLAs. Key functional requirements of IT helpdesk tool are:
The Administration module should have the following features or capabilities.
SI to develop mobile version (lite version) of the TNUHDB web Portal with specific functionalities which can be accessed using smart phone/tablets. The Mobile application are to be developed for TNUHDB internal and external stakeholders including TNUHDB Officials, Citizens, beneficiaries, RWA’s and applicants.
While the detailed functionalities will be finalized during the SRS stage, the indicative high-level functionalities for Lite version are as provided below:
Technical requirements
Technical specifications provided here are the set of requirements that the Digitalization solutions including TNUHDB web Portal & Mobile Application of TNUHDB must meet. This document provides information to the SI on the business requirements, various standards and guidelines and is an essential guide for defining a proposed system and ensuring mutual understanding among key stakeholders.
All the technical specifications provided in this section are minimum and have been provided for immediate reference only.
All the software (if any) along with proposed solutions shall initially be supplied with minimum on-site OEM comprehensive warranty/ support from the date of Go-live till the entire contract period. Also, if the contract period is extended, then SI must ensure that all the supplied software’s OEM warranty, service and support, licenses should be till perpetuity and for unlimited users. Please find below the summary of the software component for which the license would be required.
# | Software component | Type of license / Licensing period | Number of licenses |
Integrated Project Management System | Perpetual | Unlimited | |
ERP System- Human Resource Management System Module | Perpetual | Unlimited | |
ERP System- Finance and Account Management Module | Perpetual | Unlimited | |
ERP System- Office Administration Module | Perpetual | Unlimited | |
ERP System- Estate Management Module | Perpetual | Unlimited | |
Citizen Web Portal | Perpetual | Unlimited | |
Citizen Mobile Application | Perpetual | Unlimited | |
Employee Web Portal | Perpetual | Unlimited | |
Smart Module- Water, Energy & Video Management and Remote Monitoring | Perpetual | Unlimited | |
Helpdesk Application | Subscription | At actual | |
Web Content Management System | Perpetual | At actual | |
Documents Management System | Perpetual | Unlimited | |
GIS Software & base Map | Subscription | At actual | |
BI & Analytics Platform | Subscription | At actual |
The solution architecture should be designed by SI in line with the requirements provided in RFP document.
Integration
Application Performance Monitoring
End-User Experience Management System
General Monitoring Platform Requirements
Server Monitoring Requirements
Network Monitoring Requirements
Database monitoring requirements
Virtualization Monitoring Requirements
Storage Monitoring Requirements
SLA monitoring requirements
Each phase of application development and implementation for TNUHDB Digitalization systems need to adhere the below lifecycle:
Project Initiation
System Requirement Study
The SI must perform the detailed assessment of the business requirements and IT Solution requirements at TNUHDB’s Offices as mentioned in this RFP.
Based on the understanding and its own individual assessment, SI shall develop & finalize the System Requirement Specifications (SRS) in consultation with TNUHDB and its representatives. While doing so, SI at least is expected to do following:
Solution Design
The SI shall build the solution as per the indicative solution architecture. The solution proposed by SI should comply with the solution architecture requirements as mentioned therein.
Development
The SI shall carefully consider the scope of work and provide a solution that best meets the TNUHDB Digitalization System's requirements. The development of the application software will follow the procedure mentioned below:
Note: These documents need to be updated after each phase of project and to be maintained updated during entire project duration. The entire documentation will be the property of TNUHDB.
Testing
The SI shall provide the testing strategy including traceability matrix, test cases and shall conduct the testing of various components of the software developed/customized and the solution. The testing should be comprehensive and should be done at each stage of development and implementation. SI should plan to establish an UAT environment at TNUHDB Board office under the overall control of TNUHDB. Also, System Integrator should provide support to set up a development environment in the TNUHDB head office itself. Preparation and submission of Testing Plans must include system testing, Defect regression testing, release regression testing, Risks and Mitigation, Test environment, tools, defect management, test phase transition criteria, test schedule and deliverables. During testing phase, it expected use industry standard tools. The Application testing mechanism shall be adopted like, Alpha Testing, Automated Testing, Black Box Testing, White Box Testing, Compatibility Testing, Functional Testing, Integration Testing, Load Testing, Performance testing, Regression Testing, Stress Testing, Acceptance Testing, Security &, Controls Testing, etc.,
Bug Tracking: A Bug tracking software is an essential tool for managing the process of finding, tracking and fixing bug. Not only does it ensure that to deliver high -quality near-perfect application, but it also enhances the productivity of the development team throughput the application development process. A good bug tracking tool gives an overview of all identified errors so that nothing slips through the cracks. Reactive bug tracking also ensures that issues identified during use are promptly fixed to ensure minimal impact on product operation. A bug tracking system is required to find, fix bugs and other related issues to reduce cost of development and save time. Bug tracking system/tool should track problems and analyse efforts taken by team members to fix a bug or an issue. A bug tracking system/ tool can prioritize bugs and assign issues. Also, helps to spot repetitive problems and concentrate on important issues
The development team will be able to focus on high priority bugs rather than wasting time on smaller issues A bug tracking system/ tool should provide better communication through chat interfaces and email notifications. This reduces the communication gap and communicate to the right person to test / fix bug on time A bug tracking system should keep a record of the bug issues that are detected, who fixed them, and how long it took to fix a particular issue.
Project Go- Live Pre-Requisites & Go-Live
Annexure III - Track 2: Data digitalization
This section provides the high-level requirements for digitalization of legacy documents and other material of TNUHDB.
There are approximately 55Lakh+ of documents that needs to be digitalized.
The location of digitalization of document shall be discussed during the project inception phase. There are confidential documents and videos which are not in public domain shall have to be digitalize at TNUHDB premise. TNUHDB shall decide on which documents are to be digitalized on premise.
It may be noted by the bidder that the content and files maintained, and the language of noting are in Tamil and English. The Survey Sketches for the MUDP/TNUDP and other schemes as available with CMDA to be obtained and digitalized as per TNUHDB direction.
While digitalizing the documents, the SI should at least follow the following digitalization steps.
Digitalization steps
The sub-activities for above each step are mentioned in figure below.
Figure - Sub-activities for Digitalization of documents
For example, the following details shall be captured:
Infrastructure and manpower deployment requirements
Input specifications
Non-technical requirements
Annexure IV - Track 3: IT Infrastructure procurement, supply, Installation, and bandwidth for the project
This section details the IT, Network and security Infrastructure requirements for the various applications which are part of proposed Digital Strategy for TNUHDB.
The IT infrastructure scope includes Information Technology (IT) infrastructure procurement, deployment and maintenance of the required Infrastructure as intended.
System Integrator needs to do the appropriate solution design and sizing for the project as per the scope of work.
The objectives of this IT procurement are to:
The brief scope of work for this section includes the following:
Figure - TNUHDB overall infrastructure deployment architecture
Important Functional Considerations while design & deployment of Architecture.
The scope of services for the Cloud hosting of Data Center is as follows:
Role of SI in Cloud Hosting
The scope of services for the Local Area Network (LAN) is as follows:
SI shall build operate a network room cum operation centre from where it will house Network and Security equipment all Enterprise resources like Network, Applications, Hardware, and Connectivity to be monitored and analyzed for the day-to-day operations at TNUHDB Head Office.
SI to make sure these services are
The scope of services for the Network Operations Centre (NOC) is as follows:
The objective of Internet Infrastructure and connectivity is to provide secure application access to intranet and internet applications, enforcing internet/email policies and seamless transfer of data. The scope of providing the Internet Infrastructure and connectivity is as follows:
# | Location | Bandwidth (Mbps) | Quantity |
1 | Internet to Head Office, Chennai | 500 | 2 |
2 | Internet to Estate and Regional offices | 50 | 21 |
3 | Head Office to DC/DR (MPLS) | 10 | 1 |
4 | DC - DR (MPLS) | 10 | 2 |
5 | Estate and Regional offices to Head Office (VPN) | 1 | 21 |
The following is a pictorial view for the above-mentioned requirements.
Figure - Indicative Network and Internet connectivity diagram
Annexure V - Track 4: Training and Capacity Building
Training calendar format
Sl. No. | Type of training | Topic | Dates | Trainer | Trainee |
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Types of training
List of Training types
Type of training | Relevant Stakeholders | Scope |
Administrative & Project related | TNUHDB officials |
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Functional | TNUHDB officials |
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Technical (Application & Infrastructure |
IT Team |
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Preparation of training aids
Number of trainings
Stakeholder's training requirements
Stakeholders | Total Number of trainees to be trained | Minimum Number of trainees per session | Number of days or hours for each session | Training type | Details |
TNUHDB Officials |
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Other Stakeholders |
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Annexure VI- Track 5: Operations and Maintenance
This section describes the operational requirements of the Digitization project which include all the Applications, Citizen portal, mobile applications and IT infrastructure such as Servers, Network set up, Security equipment, Experience Centre and Citizen Kiosk etc.
The high-level details of O&M activities are mentioned below:
Application support includes, but not limited to, production monitoring, troubleshooting, and addressing the functionality, availability, and performance issues, implementing the system change requests etc. The SI shall keep the application software in good working order; perform changes and upgrades to applications as requested by the TNUHDB team. Key activities to be performed by SI in the application support phase are as follows:
SI shall ensure compliance to SLAs as indicated in this RFP and any upgrades/major changes to the software shall be accordingly planned by SI ensuring the SLA requirements are met at no additional cost to the TNUHDB.
The SI shall be responsible for arranging for annual technology support for the OEM products to TNUHDB provided by respective OEMs during the entire O&M phase. For the following software’s SI is mandatorily required to take enterprise level annual support for the entire contract duration:
All planned or emergency changes to any component of the system shall be through the approved Change Management process. The SI needs to follow all such processes (based on industry ITSM framework). For any change, SI shall ensure:
Detailed impact analysis
IT infrastructure includes servers, networking, load balancers, video walls, laptop/desktop, security equipment, operating systems, enterprise monitoring system, help desk system and other related IT infrastructure required for running and operating the envisaged system. SI shall define, develop, implement, and adhere to IT Service Management (ITSM) processes aligned to ITIL framework for all the IT Services defined and managed as part of this project. IT infrastructure support and maintenance include but not limited to the below:
Warranty support for deployed IT infrastructure
Maintenance of IT Infrastructure:
The SI shall be responsible for implementing measures to ensure complete security of the TNUHDB Project solutions (including its entire environment) and confidentiality of the related data, in conformance with the security policy of GoTN/GoI/any other policy.
The SI shall constantly monitor the TNUHDB systems for events or activities, which might compromise (fraudulently or accidentally) the confidentiality, integrity, availability, and security of the system and take necessary remedial and preventive measures. This monitoring shall be through the security controls including:
The SI shall have to ensure the following:
Involving the OEMs of the critical components (hardware and software) to ensure that installations/ configurations/ integrations of the various components are performed according to the best practices/ OEM guidelines and seeking the professional support of the OEMs during any contingency is a key requirement
The SI shall ensure requisite support from the OEM for various aspects of project including configuration, customization, sizing, performance tuning and implementation support.
It is responsibility of the SI to scale up the Operations & Maintenance (O&M) team as and when required to ensure smooth project execution throughout the project duration.
SI shall ensure compliance to uptime and performance requirements of project solution as indicated in the SLA table of RFP and any upgrades/major changes to the TNUHDB Project shall be accordingly planned by SI for ensuring the SLA requirements.
SI shall be responsible for measurement of the SLAs at the TNUHDB System level as well as at the user level with the help of the enterprise monitoring tool on a periodic basis.
Reports for SLA measurement must be produced TNUHDB officials as per the project requirements.
Bidder to refer following list of software licenses which are indicative and may vary as per actual requirement. Bidder shall choose latest versions of software whichever is best fit for their requirement.
Bidder shall submit all licenses to TNUHDB in soft or paper format during handover
Sr No | Software components | Type of License | No of license |
1 | Server OS e.g., Windows Servers, RHEL, Linux, any other as per requirement. | Perpetual | As required |
2 | Workstation OS e.g., Windows 10/11, as per system requirement | Perpetual | As required |
3 | Endpoint Security Agent/Antivirus | Subscription Based for Contract Period | As required |
5 | Enterprise Monitoring System Software | Subscription Based for Contract Period | 10 end users |
7 | Helpdesk Software for Tech Support & Portal Support (Support team & team leader/admin) | Subscription Based for Contract Period | As required |
8 | Load balancer, NIPS or any other security component | Subscription Based for Contract Period | As required |
9 | Network Management System Software | Subscription Based for Contract Period | As required |
10 | Citizen Web portal Application / TNUHDB Portal Application | Perpetual | Unlimited |
11 | Citizen Mobile Application/ NUHDB Mobile Application | Perpetual | Unlimited |
12 | BI & Analytics Tool | Subscription Based for Contract Period | As required |
13 | GIS Mapping Tool | Perpetual | As required |
14 | Project management System | Perpetual | As required |
15 | Enterprise Resource Planning | Perpetual | As required |
Annexure VII - Governance Structure and Responsibility
The Project Leadership Team is the senior management team, which shall provide a tactical and strategic direction for the overall project. The team would discharge the following responsibilities:
The PIC shall be responsible for ensuring the overall effectiveness of the implementation of the project and is the central repository for all status reporting to the leadership team. To achieve consistency and accuracy across the project, all implementation initiatives should comply with the project tracking and control requirements as may be defined by the PIC. The Project Management Consultant (PMC) shall be presenting the project progress to PIC.
World Bank
As the Project In-charge responsible for the overall success of the project, the role in the successful implementation of the project includes discharging the following responsibilities:
PIC Team
The PIC team comprises of the officers from the TNUHDB, Administration and IT Systems personnel. The key responsibilities of the PIC team are:
Project Coordination Team
Project Management Consultant (PMC)
The PMC team will assist in Project Implementation, SLA Monitoring, review the performance of the application Solution, IT infrastructure requirements and review the SLA’s between different stakeholders. The PMC will be responsible to perform the following tasks:
Systems Integrator (SI)/ Vendor
The Implementation Agency/ Systems Integrator (SI) will be responsible to perform the following tasks:
[Deloitte1]Comment received from World Bank: During previous discussion, we had provided options regarding the execution of civil work, furnishing of office, procurement of hardware, etc No indication in the Excel Sheet is made on these so we are not able to comment on whether these have been adequately addressed
Comment Addressed: Hence we have addressed this point and have added to the ToR
[Deloitte2]World Bank Comments:
However, we would like to emphasize that all infrastructure-related permissions, including those for LAN and WLAN, should be managed by the selected vendor with support from TNUHDB; we would like to recommend that this be added to the ToR. This will ensure that we adhere to the best technical standards and comply with all regulatory requirements without overburdening TNUHDB's internal resources
Comment Addressed: The infrastructure related permissions to be managed by the vendor has been mentioned across the chapter: Objective and in sections Annexure-I to Annexure-IV of this ToR
"},{"id":"OP00260797","notice_type":"Request for Expression of Interest","noticedate":"01-Dec-2023","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2023-12-14T00:00:00Z","submission_deadline_time":"17:00","project_ctry_name":"Tajikistan","project_id":"P171382","project_name":"Tajikistan Digital Foundations Project","bid_reference_no":"TDFP/CS/CQS-07","bid_description":"Development of Terms of Reference for procurement of ICT equipment and supervision of its installation for SUE \"Smart City\" Data Center","procurement_group":"CS","procurement_method_code":"CQS","procurement_method_name":"Consultant Qualification Selection","contact_address":"3, Academic Rajabovs ave, Dushanbe","contact_ctry_name":"Tajikistan","contact_email":"j.sattorzoda@piumof.tj","contact_name":"Jamshed Sattorzoda","contact_organization":"STATE INSTITUTION \"Project Implementation Unit for Access to Green and Rural Development Finance\"","contact_phone_no":"992372216184","contact_web_url":"www.minfin.tj","submission_date":"2023-12-01T00:00:00Z","notice_text":"
REQUEST FOR EXPRESSIONS OF INTEREST
Tajikistan
TAJIKISTAN DIGITAL FOUNDATIONS PROJECT
Loan No./Credit No./ Grant No.: P171382
Assignment Title: Consultancy services to develop Terms of Reference for Procurement of ICT equipment and supervision of its installation for SUE “Smart City” Data Centre
Reference No. (as per Procurement Plan): TDFP/CS/CQS-07
The Ministry of Finance of the Republic of Tajikistan has received project preparation advance (PPA) out of the WBG Project Preparation Facility for the preparation of the Tajikistan Digital Foundation Project, and intends to apply part of the proceeds toward payments under the consultancy contract to develop Terms of Reference for Procurement of ICT equipment and supervision of its installation for SUE “Smart City” Data Centre.
The objectives of this assignment are the following:
The qualified consulting (herein after referred to as – the Consultant) is expected to conduct the following activities. The list of specific tasks of the consultant includes the following:
For each of the data center(s) included in the short list (designed in accordance with point b. of the General requirements), the Consultant will conduct a detailed audit to assess their suitability. The audit will consider, among other things, the following aspects:
When developing TOR for a system integrator for a data center, the consultant must develop the requirements for the infrastructure, equipment, software, and systems of the primary and disaster recovery data center(s). This includes, but is not limited to, the following aspects:
One of the most important stages in the construction of the Data center and the Situation Center is supervision of the installation and commissioning of equipment. This stage is critical for the successful implementation of the project since the correct installation and correct commissioning of the equipment are the basis for its reliable and efficient operation. It includes the following main activities:
1.Implementation of supervision and control process
The Consultant should take part, together with the specialists of the State Unitary Enterprise "Smart City", as well as other representatives of the Government of the Republic, if necessary, in the activities related to the final acceptance and project handover, which will include the following activities:
The assignment duration including preparing the TOR, implementation plan and budget, supervision activities - 3 years or 36 months.
The detailed Terms of Reference (TOR) for the assignment can be obtained at the address given below.
The Project Implementation Unit under the State Institution "CENTER FOR PROJECT IMPLEMENTATION AND ACCESS TO GREEN FINANCING AND RURAL DEVELOPMENT FINANCE" now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services.
Qualification and experience of the consultancy firm
Team Composition
The consultant company may at its discretion, offer a list of specialists required to perform the services. The consultant may invite, as necessary, additional specialists to implement certain technical and organizational issues.
To perform the tasks specified in the Terms of Reference, the Consultant has the right to involve both local and international experts.
To carry out its activities, the consultant must hire at certain stages of the project such specialists as:
In addition, the Consultant shall field any technical, non-technical and administrative staff to enable the timely delivery of the assignment and to the required standard.
The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.
Consultants may associate with other firms to enhance their qualifications, but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.
A Consultant will be selected in accordance with the Framework Agreement arrangements described in the Procurement Regulations and to be specifically set out in the Request for Proposals.
Further information can be obtained at the address below during office hours 09:00 – 17:00.
Expressions of interest must be delivered in a written form to the e-mail’s below by December 14, 2023, 5:00 p.m. local time.
Attention: Umed Ziyoev, Lead Specialist of the Information and Communication Technologies Center of EOP
E-Mail: z.umed@dip.tj
Cc: katya.bobro@gmail.com
"},{"id":"OP00259245","notice_type":"Contract Award","noticedate":"22-Nov-2023","notice_lang_name":"English","notice_status":"Published","project_ctry_name":"Nigeria","project_id":"P169405","project_name":"Sustainable Procurement, Environmental and Social Standards Enhancement Project (SPESSE)","bid_reference_no":"NG-FUTO OWERRI-251159-GO-RFQ","bid_description":"Upgrade of Data Centre","procurement_group":"GO","procurement_method_code":"RFQ","procurement_method_name":"Request for Quotations","submission_date":"2023-11-22T00:00:00Z","notice_text":"
Project: P169405-Sustainable Procurement, Environmental and Social Standards Enhancement Project (SPESSE)
Loan/Credit/TF Info: IDA-65250; IDA-V2820
Bid/Contract Reference No: NG-FUTO OWERRI-251159-GO-RFQ
Procurement Method: RFQ-Request for Quotations
Scope of Contract: Data Centre Upgrade Deployment of LAN NG/CE-sPESS/GDS/NS/21/09
Notice Version No: 1
Coopération Cameroun Banque Mondiale Cameroon WORLD BANK Coopération
****************
MINISTERE DES POSTES ET TELECOMMUNICATIONS
MINISTRY OF POSTS AND TELECOMMUNICATIONS
****************
PROJET D’ACCELERATION DE LA TRANSFORMATION
PROGRAM FOR THE ACCELERATION OF THE DIGITAL
TRANSFORMATION OF CAMEROON (PATNUC)
****************
UNITE DE GESTION DU PROJET
PROJECT IMPLEMENTATION UNIT
****************
AVIS DE SOLLICITATION À MANIFESTATION D’INTERET N°017 DU 18 Avril 2023 RELATIF À LA SELECTION D’UN CONSULTANT EN CHARGE DE L’INTÉGRATION DE LA SÉCURITÉ ET DE LA COMMUNICATION DANS LE SYSTÈME DU MECANISME DE SUBVENTIONS PAR BONS D’ACHAT ELECTRONIQUES SU PATNUC
DATE : 18 Avril 2023
FINANCEMENT : IDA 69870-CM
Cette sollicitation de manifestation d’intérêt fait suite à l’Avis Général de Passation des Marchés de ce projet publié dans le Journal des Marchés (JDM) le 14 mars 2023, dans le Cameroon Tribune du 17 mars 2023 et dans le système de Passation des Marchés de la Banque Mondiale (STEP) le 20 mars 2023
1. CONTEXTE ET JUSTIFICATIF
Le Gouvernement du Cameroun a bénéficié d’un prêt de la Banque mondiale d'un montant de 100 millions USD pour mettre en œuvre le Projet d’Accélération de la Transformation Numérique au Cameroun (PATNUC). Le PATNUC est placé sous la tutelle du MINPOSTEL et a pour objectif d'accroître l'inclusion numérique et l'utilisation de solutions agricoles numériques par des petits exploitants agricoles acteurs des chaînes de valeur agricoles cibles. Ainsi, le PATNUC incarne l’approche de la transformation numérique, ciblant un secteur hautement stratégique pour le Cameroun tout en proposant de réformer le cadre règlementaire du secteur des Technologies de l’Information et de la Communication (TIC). Ce projet, avec son investissement dans la connectivité et les compétences numériques, soutient des interventions qui tirent parti des innovations numériques pour stimuler la croissance agricole, afin de contribuer en fin de compte à l’amélioration de la qualité des moyens de subsistance en milieu rural.
Le PATNUC est structuré autour de 4 composantes : (i) Stratégie, politique publique et la réglementation numérique pour l’inclusion et la transformation numérique ; (ii) connectivité et inclusion numériques ; (iii) facilitation de l’implémentation des solutions numériques basées sur les données dans le secteur agricole ; et (iv) gestion du projet et l’engagement citoyen. Ainsi, le gouvernement à travers la SND30, ambitionne d’enclencher véritablement la transformation structurelle de l’économie camerounaise qui s’appuiera sur une modernisation du secteur agricole (agriculture, élevage, pêche et aquaculture) à travers l’amélioration de la productivité et la compétitivité des exploitations familiales agricoles et la promotion d’une dynamique d’industrialisation véritable. La modernisation du secteur agricole devra s’appuyer sur l’écosystème numérique en constante évolution dans le pays qui trace la voie de l’économie numérique.
La sous-composante 3.2 vise à faciliter l'engagement des petits exploitants dans l'agriculture numérique axée sur l'amélioration de la productivité et les données à travers un modèle de subvention de bons d’achat électroniques des agriculteurs et groupes d'agriculteurs travaillant dans les chaînes de valeur agricoles ciblées prioritairement par le gouvernement. C’est en ce sens que le PATNUC entend procéder au développement et au déploiement d’une plateforme modulaire de gestion des subventions par bons d’achat électroniques pour laquelle l’intégration de la sécurité et de la communication sont nécessaires.
2. OBJECTIFS GLOBAL
L’objectif global assigné au consultant est de créer un système de messagerie, un système d'authentification des données et un système de cryptage des données comme intégration de la sécurité et de la communication dans le système du mécanisme de subventions par bons d’achat électroniques du projet.
3. OBJECTIFS SPECIFIQUES
Les objectifs spécifiques de la mission sont les suivants :
Le module devra être couvert par une garantie d’un (01) an au minimum pendant laquelle tout dysfonctionnement survenu est résolu par le Consultant, en corrigeant les bugs. Toutefois, la responsabilité du Consultant n’est engagée que si le dysfonctionnement survient sur une fonctionnalité telle que définie dans le cahier des charges.
4. DUREE DE LA MISSION
La durée globale de réalisation de la mission est de trois (03) mois auxquels s’ajoutent 12 mois de suivi du fonctionnement et la maintenance du module.
5. PROFIL DU CONSULTANT
Le consultant devra être un cabinet ou groupement de cabinets remplissant les critères suivants :
Le cabinet ou groupement de cabinets devra proposer une équipe d’intervention constituée des experts-clés indiqués comme suit :
6. METHODE DE SELECTION
Il est porté à l’attention des Consultants que les Cabinets ou Groupement de Cabinets/Bureau d’études seront sélectionnés selon la Méthode « Sélection Fondée sur la Qualification des Consultants » (SQC) telle que décrite dans le Règlement de Passation des Marchés pour les Emprunteurs sollicitant le Financement de Projets d’Investissement (FPI) de la Banque Mondiale édition de Novembre 2020. La langue de travail est le français et l’anglais. Il est également porté à l’attention des Consultants que les dispositions des paragraphes 7.11 et 7.12 dudit Règlement relatives aux règles de la Banque Mondiale en matière de conflit d’intérêts sont applicables.
7. CONTENU DES MANIFESTATIONS A ADRESSER AU PATNUC.
Le Ministre des Postes et Télécommunications (MINPOSTEL) invite, en vue d’élaborer la liste restreinte, les consultants admissibles à manifester leur intérêt à fournir les services décrits ci-dessus. Les cabinets/groupement de cabinets intéressés doivent fournir les informations (dépliants, brochures, etc.) indiquant qu’ils sont qualifiés pour exécuter les services. Cette manifestation devra contenir 1-Une lettre de manifestation d’intérêt adressée au Ministre des Postes et Télécommunications, 2-La justification du statut juridique du Consultant et 3-les pièces justificatives permettant la vérification des critères de présélection tels que présentés ci-dessus. Toute information pertinente non justifiée sera sans importance.
8. CONTACT ET INFORMATIONS SUPPLEMENTAIRES
Les termes de référence de cette prestation sont disponibles dans le UNDB online (https://devbusiness.un.org) et peuvent être obtenus en version PDF par courriel à : procurement@patnuc.cm.
Les Consultants intéressés peuvent obtenir les informations supplémentaires par courriel à procurement@patnuc.cm ou par téléphone aux numéros : +237 222 232 628
Les manifestations doivent parvenir au plus tard le 12 mai 2023 à 15 heures, soit par courriel à : procurement @patnuc.cm, soit déposées sous pli fermé en cinq (05) exemplaires (un original et quatre copies) à l’Unité de Gestion du projet à l’Unité, au 1er étage du bâtiment annexe du MINPOSTEL, situé entre la Poste centrale et ENEO centrale. Tél. : +237 222 232 628 portant la mention :
« AVIS DE SOLLICITATION A MANIFESTATIONS D’INTERET N°017 DU 18 AVRIL 2023 RELATIF A LA SELECTION D’UN CONSULTANT EN CHARGE DE L’INTÉGRATION DE LA SÉCURITÉ ET DE LA COMMUNICATION DANS LE SYSTÈME DU MECANISME DE SUBVENTIONS PAR BONS D’ACHAT ELECTRONIQUES DU PATNUC »
Le Ministre des Postes et Télécommunications
(MINPOSTEL)
Mme LIBOM LI LIKENG née MENDOMO Minette
Ampliations :
- PATNUC ;
-ARMP;
- SOPECAM ;
- ARCHIVES ;
- AFFICHAGE.
VERSION ANGLAISE
NOTICE OF REQUEST FOR EXPRESSIONS OF INTEREST N° 017 FOR THE SELECTION OF A CONSULTANT IN CHARGE OF THE INTEGRATION OF SECURITY AND MESSAGING MODULES IN THE ELECTRONIC VOUCHER SUBSIDY SYSTEM OF PATNUC
DATE: 18 April 2023
FUNDING: IDA 69870-CM
This request for Expression of Interest follows the General Procurement Notice for this project published in the Journal des Marchés (JDM) on 14th March 2023, in the Cameroon Tribune of 17th March, 2023 and in the procurement system of the World Bank (STEP) on the 20th of March 2023
The Government of Cameroon has received a USD 100 million loan from the World Bank to implement the Program for the Acceleration of the Digital Transformation of Cameroon (PATNUC). PATNUC is under the supervision of MINPOSTEL and aims to increase digital inclusion and the use of digital agricultural solutions by smallholder farmers in targeted agricultural value chains. Thus, PATNUC embodies the digital transformation approach; targeting a highly strategic sector for Cameroon while proposing to reform the regulatory framework of the Information and Communication Technologies (ICT) sector, improve the digital skills of citizens and to promote the development of digital applications and services. This project, with its investment in digital connectivity and skills, supports interventions that leverage digital innovations to stimulate agricultural growth, ultimately contributing to improved rural livelihoods.
PATNUC is structured around 4 components: (i) Digital Strategy, Public Policy and Regulation for Digital Inclusion and Transformation; (ii) Digital Connectivity and Inclusion; (iii) Facilitating the implementation of data-driven digital solutions in the agricultural sector; and (iv) Project Management and Citizen Engagement. Thus, the government, through the SND30, aims to truly initiate the structural transformation of the Cameroonian economy, which will be based on the modernisation of the agricultural sector (agriculture, livestock, fisheries, and animal industries) through the improvement of the productivity and competitiveness of family farms and the promotion of a genuine industrialisation dynamic. The modernisation of the agricultural sector will have to be based on the digital ecosystem that is constantly evolving in the country, which is paving the way for the digital economy.
Sub-component 3.2 aims to facilitate the engagement of smallholder farmers in digital agriculture focused on productivity improvement and data through an e-voucher subsidy model for farmers and farmer groups working in the agricultural value chains prioritised by the government. To this end, PATNUC intends to develop and deploy a modular e-voucher subsidy management platform for which integrated security and messaging modules are required.
2. OVERALL OBJECTIVES
The overall objective assigned to the consultant is to create a messaging system, a data authentication system and a data encryption system, which are integrated into the e-voucher grant mechanism system.
3. SPECIFIC OBJECTIVES
The specific objectives of the assignment are the following:
The module shall be covered by a warranty of at least one (01) year during which any malfunctioning that occurs shall be resolved by the Consultant by fixing the bugs. However, the Consultant shall only be liable if the malfunction occurs on a functionality as defined in the specifications.
4. DURATION OF THE MISSION
The overall duration of the mission is three (03) months, plus 12 months of monitoring the operation and maintenance of the module.
5. PROFILE OF THE CONSULTANT
The consultant must be a firm or group of firms meeting the following criteria:
The firm or group of firms must propose an intervention team made up of the following key experts:
6. SELECTION METHOD
Consultants are advised that firms or groupings of firms will be selected according to the "Selection Based on Consultants' Qualifications" (SQC) method as described in the Procurement Rules and Regulations for Borrowers Applying for Investment Project Financing (IPF) of the World Bank, November 2020 edition. The working language is English and French. Consultants are also advised that the provisions of Paragraphs 7.11 and 7.12 of the said Regulations relating to the World Bank's rules on conflict of interest are applicable.
7. CONTENU DES MANIFESTATIONS A ADRESSER AU PATNUC
The Minister of Posts and Telecommunications (MINPOSTEL) invites eligible consultants to express their interest in providing the services described above, with a view to drawing up a shortlist. Interested firms or grouping of firms should provide information (leaflets, brochures, etc.) indicating that they are qualified to perform the services. This expression of interest should contain:
A letter of expression of interest addressed to the Minister of Posts and Telecommunications,
8. CONTACT AND FURTHER INFORMATION
The terms of reference for this service are available in the UNDB online (https://devbusiness.un.org) and can be obtained in PDF version by e-mail to: procurement@patnuc.cm Interested Consultants may obtain additional information by email at procurement@patnuc.cm or by telephone on +237 222 232 628
Expressions of interest must be received no later than 12 May 2023at 3 pm
« NOTICE OF REQUEST FOR EXPRESSIONS OF INTEREST N° 017 FOR THE SELECTION OF A CONSULTANT IN CHARGE OF THE INTEGRATION OF SECURITY AND MESSAGING MODULES IN THE ELECTRONIC VOUCHER SUBSIDY SYSTEM OF PATNUC»
Yaoundé, 18 April 2023
The Minister of Posts and Telecommunications
(MINPOSTEL)
Mme LIBOM LI LIKENG née MENDOMO Minette
Ampliations :
- PATNUC ;
-ARMP;
- SOPECAM ;
- ARCHIVES ;
- AFFICHAGE.
"},{"id":"OP00222873","notice_type":"General Procurement Notice","noticedate":"10-Apr-2023","notice_lang_name":"English","notice_status":"Published","project_ctry_name":"Maldives","project_id":"P177040","project_name":"MV: Digital Maldives for Adaptation, Decentralization and Diversification","contact_address":"NCIT,\nHandhuvaree Hingun, Maafannu,\n64, Kalaafaanu Hingun, \nMale’ 20064, \nRepublic of Maldives.","contact_ctry_name":"Maldives","contact_email":"shama.ahmed@ncit.gov.mv","contact_name":"Shama Ahmed Rasheed","contact_organization":"Ministry of Environment, Climate Change and Technology","contact_phone_no":"+960 9195041","contact_web_url":"http://www.environment.gov.mv/","submission_date":"2023-04-10T00:00:00Z","notice_text":"
Digital Maldives for Adaptation, Decentralization and Diversification (DMADD) Project
Grant No: E047-MV
Project ID No.: P177040
The Government of the Republic of Maldives with the assistance of World Bank has been formulating Digital Maldives for Adaptation, Decentralization and Diversification (DMADD) Project, and it intends to apply part of the proceeds to payments for goods, works, non-consulting services and consulting services to be procured under this project.This project will be fully financed by the International Development Association (IDA), World Bank.
The proposed project will include the following components:
1. Enabling environment for improved digital connectivity and competitiveness ($2.0 million) This component will support fostering Maldives’ digital transformation, improved regulatory foundations and institutional capacity are needed to promote affordable, quality Internet access and a robust public digital ecosystem. Investments in improved regulatory tools and institutional strengthening will contribute to a more competitive telecommunications market, which, combined with investments in digital infrastructure such as a software defined wide area network for local island councils, will help deliver higher Internet speeds at lower costs, ultimately enabling more people to get online and to take advantage of a broader range of digital products and services. A more competitive market will also create a redundancy in network services for connectivity, allowing for continued service availability in times of climatic and other shocks or disasters and enhancing the government’s disaster risk management capabilities.
1.1. Improving regulatory frameworks, oversight, and enforcement for a competitive broadband market
1.1.1. TA (Technical Assistance) for strengthening the regulatory frameworks for a competitive, open access broadband market (ICP)
1.1.2. TA, regulatory tools, and capacity building (on the job training) for CAM to support effective oversight and enforcement of digital infrastructure policies and regulations (OICP)
1.2. Empowering public institutions for digital transformation in government
1.2.1. Support in restructuring NCIT as an independent statutory body, establishing Government Digital Service (OICP)
1.2.2. Improving the government network infrastructure by putting in place a software-defined wide area network across islands (OICP)
1.2.3. Development of a business continuity and disaster recovery plan (ICP)
2. Digital identification for improved online and in-person service delivery ($4.5 million) This component will help enhance trust and efficiency in both in-person and online transactions and service delivery through a multipronged approach, which includes: (a) the establishment of legal and institutional enablers and safeguards for secure data- and identity management; b) the modernization of existing identity management software and hardware and the introduction of a new digitally enabled ID card, issued by the Department of National Registration; and (c) updating of the digital ID system to enable secure and consent-driven data sharing and authentication in remote, online contexts.
These investments will be implemented in a way that ensures operational and financial sustainability, in line with the Principles on Identification for Sustainable Development. The ID system(s) will be designed and built using international standards and leverage multivendor and open-source solutions, to the extent possible, to ensure adaptability and reduce the risk of vendor- and technology lock-in. The modernization of the system will also contribute to climate change mitigation and adaptation goals. The new hardware for identity management and data storage will be energy efficient in its operation, validated through compliance with globally recognized standards, contributing to mitigation objectives. The strengthened enabling environment for digital data governance (data protection, cyber, e-transactions, etc.) supported under subcomponent 2.1. will further contribute to resilience through greater availability and uptake of public and private sector services and transactions that can be accessed and completed online.
2.1. Legal and institutional enablers and safeguards for secure data and identity management
2.1.1. TA & capacity building to support the establishment & operationalization of an enabling legal and regulatory framework for trusted data- and identity management (e.g., data protection, privacy, cybercrime, cybersecurity, electronic transactions, digital identification) (OICP)
2.2. Modernizing of the foundational ID system and credential
2.2.1. TA & capacity building to inform the design and implementation of proposed upgrades (IC)
2.2.2. Modernization of DNR’s identity management software and equipment for data capture, processing, and storage (OICP)
2.2.3. Introduction of a new, digitally enabled ID credential (OICP)
2.2.4. Stakeholder engagement and communications on the system modernization, inclusive of women and members of vulnerable groups (IC)
2.3. Strengthening the digital authentication ecosystem
2.3.1. TA & capacity building for system design, definition of requirements and technical specs (IC)
2.3.2. Upgrading the digital ID platform to enable secure, consent-driven authentication across the public and private sectors (OICP)
2.3.3. Stakeholder engagement and communications about the updated digital ID platform, inclusive of women and members of vulnerable groups (IC)
3. Digital technologies and data platform for climate resilience ($3.0 million)
The project will support the establishment of a shared data platform to enhance data-driven planning and policymaking for climate adaptation and resilience. The data platform will enable policymakers and other interested stakeholders to more easily, share, analyze, and visualize climate-relevant information and that related to the status and management of critical natural resources, by leveraging digital tools and technologies. Given the country’s significant vulnerability to the impact of climate change, being able to better monitor and generate insights about changes in its natural environment will be critical to mitigate the economic and human impact of climate change and to develop effective adaptation strategies. Monitoring and managing the health of marine ecosystems, such as coral reefs, is especially important for Maldives given their role in protecting coastlines from storms and erosion, in preserving people’s livelihoods as a source of food and income, and in continued growth of the tourism sector. The data platform can also be linked with early warning systems to circulate weather information and enhance disaster management. With this information, islands/atolls can deliver timely warnings to communities at risk of climate impact events.
3.1. Establishing a climate data platform
3.1.1. TA for data assessment, development of functional requirements, and an assessment of technology solutions (OICP)
3.1.2. TA for the development of a climate data model (OICP)
3.1.3. Establishment a shared data platform for climate resilience with data, analytics and services, incl. equipment/licenses for data storage, data collection/processing/analytics (OICP)
3.2. Leveraging digital technologies and tools for climate adaptation
3.2.1. New data collection and analysis on climate-critical ecosystems using novel digital technologies, tools, and analytics (OICP/ Direct Selection). It is expected to conduct four pilot projects under this subcomponent.
Developing a Pilot Digital Technology based Floods and Storm Water Management and a water level monitoring system along with an Early Warning System for Fuvahmulah City.
Using passive acoustic monitoring to support reef restoration in K. Rasfari Protected Area a cargo ship has run aground on a reef off the coast of the island.
Using fluid lensing, implemented in collaboration with University of Miami/ACES, for improved coastal reef and mangrove management. Initial pilot sites include selected areas at Soneva Fushi to produce 3D maps and high-resolution and high-accuracy maps of Soneva Fushi’s coral reefs, in partnership with the Soneva Foundation.
Organizing an ‘Ocean Hackathon’ with the aim of surfacing innovative, locally-driven solutions that tap into digital technologies to improve ocean health, reduce marine pollution, address ocean acidification, and build climate resilience for coastal island communities.
Procurement of contracts financed by the World Bank will be conducted through the procedures as specified in the World Bank Procurement Regulations for IPF Borrowers (November 2020) (Procurement Regulations) and is open to all eligible firms and individuals as defined in the Procurement Regulations.The agreed procurement plan and all subsequent updates shall be published on the Bank's external website.
Specific procurement notices for contracts subject to open international competitive procurement will be announced, as they become available, inUN Development Businessonline, on the World Bank’s external website andMinistry of Finance websitewww.finance.gov.mvand national gazette of Maldives.
Interested eligible firms and individuals who would wish to be considered for the provision of goods, works, non-consulting services and consulting services for the above-mentioned project, or those requiring additional information, should contact the Borrower at the address below:
Project Manager
Project Management Unit
National Centre for Information Technology (NCIT)
64, Kalaafaanu Hingun, Male’ 20064, Republic of Maldives
Tel: +(960)334-4000
Email:dmadd@ncit.gov.mv
"},{"id":"OP00215422","notice_type":"Request for Expression of Interest","noticedate":"20-Feb-2023","notice_lang_name":"English","notice_status":"Published","submission_deadline_date":"2023-03-06T00:00:00Z","submission_deadline_time":"09:00","project_ctry_name":"Philippines","project_id":"P174066","project_name":"Beneficiary FIRST Social Protection Project","bid_reference_no":"PH-DSWD-318688-CS-QCBS","bid_description":"Development of the Crisis Intervention Service System","procurement_group":"CS","procurement_method_code":"QCBS","procurement_method_name":"Quality And Cost-Based Selection","contact_address":"Batasan Pambansa Complex, Batasan Rd, Quezon City, 1100 Metro Manila","contact_ctry_name":"Philippines","contact_email":"cgmlagunday@dswd.gov.ph","contact_name":"Catherine Grace M. Lagunday","contact_organization":"Department of Social Welfare and Development","contact_phone_no":"8952-68-34","contact_web_url":"https://www.dswd.gov.ph/","submission_date":"2023-02-20T00:00:00Z","notice_text":"REQUEST FOR EXPRESSIONS OF INTEREST
(CONSULTING SERVICES – FIRMS SELECTION)
Philippines Beneficiary FIRST Social Protection Project
Loan No.: LN 9168-PH
Assignment Title: Development of the Crisis Intervention Services System (CrISS)
Reference No. (as per Procurement Plan): 23-PH-DSWD-318688-CS-QCBS-001
The Department of Social Welfare and Development (DSWD) – Central Office (CO) has received financing from the World Bank toward the cost of the Beneficiary FIRST Social Protection Project and intends to apply part of the proceeds for consulting services.
The consulting services (“the Services”) hiring is for the Development of the Crisis Intervention Services System (CrISS) that aims to improve and enhance the whole Assistance to Individuals in Crisis Situation (AICS) mechanism through automation with CrISS. The assignment duration will be 12 months. More details could be found in the attached Terms of Reference (TOR) for the assignment.
The DSWD now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Consultants should provide information demonstrating that they have the required qualifications and relevant experience to perform the Services. The shortlisting criteria are:
Key Experts will not be evaluated at the shortlisting stage.
The attention of interested Consultants is drawn to Section III, paragraphs, 3.14, 3.16, and 3.17 of the World Bank’s “Procurement Regulations for IPF Borrowers” July 2016, revised November 2017 and August 2018 (“Procurement Regulations”), setting forth the World Bank’s policy on conflict of interest.
Consultants may associate with other firms to enhance their qualifications but should indicate clearly whether the association is in the form of a joint venture and/or a sub-consultancy. In the case of a joint venture, all the partners in the joint venture shall be jointly and severally liable for the entire contract, if selected.
A Consultant will be selected in accordance with the Quality and Cost-based Selection (QCBS) method set out in the Procurement Regulations.
Further information can be obtained at the address below or during office hours 8:00 am to 5:00 PM.
Expressions of interest must be delivered in a written form to the address below (in person, or by mail, by fax, or by e-mail) by 06 March 2023 at 9:00 AM.
THE CHAIRPERSON
Bids and Awards Committee 2
c/o Bids and Awards Committee Secretariat
Administrative Service - Procurement Management Division
DSWD Central Office
IBP Road, Constitution Hills. Quezon City
Facsimile No.: (02) 951 7116
Telephone Nos.: (02) 931 8101 to 07 local nos. 122, 123 and 124
Email Address: quotations@dswd.gov.ph
(Original Signed)
ATTY. MARCO M. BAUTISTA
Undersecretary and Chairperson
Bids and Awards Committee 2
TERMS OF REFERENCE
Development of the Crisis Intervention Services System (CrISS)
TIMELINE | : | Twelve Months (12 Months) |
LOCATION | : | Department of Social Welfare and Development (DSWD), Central Office, IBP Road, Quezon City |
PROPONENT | : | Program Management Bureau - Crisis Intervention Division (PMB-CID) |
SOURCE OF FUNDS | : | Beneficiary First Social Protection Project (LN 9168-PH) |
REFERENCE NO. |
| PH-DSWD-318688-CS-QCBS |
I. BACKGROUND
The DSWD adopted the Performance Governance System (PGS) Pathway in pursuit of continued excellence as it relentlessly realizes its vision, fulfills its mandate, and exemplifies an improved quality of governance through its core values—Maagap at Mapagkalingang Serbisyo; Serbisyong Walang Puwang sa Katiwalian; at Patas na Pagtrato sa Komunidad. With a long-term goal, the DSWD, along with the PGS Pathways, aims to succeed in improving its service to the public with its Strategy Journey: "Puso at Galing sa Serbisyo, Serbisyong Galing sa Puso."
To support the realization of its strategy, the Department is guided by Republic Act 11032 or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018 which aims to streamline the current systems and procedures of government services. The law requires prompt action or resolution of all government transactions with efficiency. Consistent with the EODB law, the DSWD Strategy Map 2028 also established support to the development of the Department’s Information Capital Roadmap with the theme “Pagsulong ng Sistemang Digital, Pagsulong ng Kakayahang Teknikal” to promote an informed and evidence-based decision-making through active utilization of credible and reliable information management systems. The Department’s Monitoring and Evaluation is likewise strengthened with the theme “Impormasyong Wasto at Husto, Pundasyon ng Maagap na Serbisyo,”tion.
The Department’s strategy is further supported under the Beneficiary FIRST (Fast, Innovative, and Responsive Service Transformation) Social Protection Project with funding support from World Bank for Short-Term IT systems development projects. The Beneficiary FIRST supports the development of information systems to automate the Assistance to Individuals in Crisis Situation (AICS).
The Assistance to Individuals in the Crisis Situation (AICS) program serves as a social safety net or a stop-gap mechanism to help individuals and families recover from unanticipated crises such as illness or loss of a family member, natural and man-made disasters, and other crisis circumstances. The national government, through its Crisis Intervention Units (CIUs) provides financial and material assistance for medical, burial, food, transportation, education, and other support services through the AICS program.
As of this writing, a total of 274[1] government offices are implementing the program nationwide. These offices are utilizing an information management system that stores data of clients availing services of the agency. The said system also allows the different offices to simultaneously access the information of clients seeking assistance to verify and crossmatch their identity.
However, the existing Information Communication Technology (ICT) equipment utilized by the program could no longer meet the demands of the increasing clientele of the program. Based on the inventory conducted by the PMB-CID Reporting Monitoring Team with the support from the Information Communication Technology and Management Service (ICTMS), it showed that there is insufficient ICT equipment and other ICT peripherals which are beyond its expected and reliable life span. This resulted in inefficiency in approaching the demand of the workload and the current software technology, which may cause, among others, breakdown of equipment that can result in data loss and hamper the CIU/S and SWAD Satellite operations.
Furthermore, the current information management system, namely the Crisis Intervention Monitoring System (CRIMS)[2], which supports the program implementation mechanism, is outdated in such a manner that the current functionalities of the CrIMS can no longer supplement the management's demand in implementing the AICS Program, which proved to have detrimental effects on the Ease of Doing Business (EODB) and Efficient Government Service Delivery. Below are the operational issues that have occurred in the day-to-day operation of the AICS Program.
Operations-Related Issues | CRIMS |
Manual/Automated Queuing System | No System Features Available |
The screening and assessment phase does not meet the existing standard operating procedure's minimum time constraints. | Longer searching time in running client/ beneficiary record validation checks |
Delays in data submission, particularly in statistical and financial reporting, | CIU/CIS/SWAD personnel experienced longer time required in the generation of report/s |
Referral Transactions to all other third parties such as the national, local agencies. | No System Features Available |
No built-in monitoring system | No System Features Available |
Manual Payments' vulnerability to fraud risk | No System Features Available |
Given such conditions, the program is rendered susceptible to fraud and erroneous entry of data and is experiencing difficulty in (a) identifying fraudulent documents; (b) double dipping/hopping; (c) duplication of identity (verification of identity); (d) system access issues due to slow internet connectivity; (e) delay in registering the referred clients/beneficiaries; (f) ensuring stable internet connections for satellite office access; (g) staffing (limited regular/permanents staff to facilitate the disbursement of financial assistance); (i) difficulty in making/producing Guarantee Letter (GL) due to different protocols/systems; and (j) quickly notifying the client that their GL was already approved and ready for pick-up. The high probability of these concerns affects the efficiency of the delivery of services. Hence, there is a need to digitize applicable processes to expedite the operational process of the program. More so, the Crisis Intervention has identified following functions and features as enhancements to the present system:
Improving the productivity and quality of the services of the AICS program and its business processes through adapting to the digital transformation concept will further strengthen the implementation of the program through the capture and generation of reliable data and information for a more efficient and responsive delivery system. The following is a yearly breakdown of accomplishments:
Year | Total Number of Clients Served |
2018 | 834,762 |
2019 | 1,144,950 |
2020 | 1,224,270 |
2021 | 3,317,585 |
TOTAL | 6,521,567 |
The Department’s Initiative to formulate several solutions to combat difficulties concerning the issues of the AICS Program
Adding to the persistent challenges of the AICS program, the COVID-19 pandemic revealed that the implementation of DSWD’s social protection programs needs to be improved (such as its business processes, information systems, and service delivery). Anchored on the priorities set forth in the Administrative Order 03 Series of 2020 or the DSWD COVID-19 Response and Recovery Plan 2020-2022, Special Order 2171 Series of 2020 was issued by the Secretary in July 2020 to create an Internal technical working group (TWG) to support the shift towards digital delivery of social protection programs. The CrISS has Two (2) of the four key result areas (KRAs): (i) shift to digital financial technology by leveraging the emerging experiences of digital government-to-person (G2P) payment and (ii) ICT upgrade and linkages through Philippine Identification System (PhilSys). The development of the CrISS has been identified as one of the projects to be supported by the BFIRST Project. The proposed automation with information system enhancement of the AICS program will support the shift towards digital solutions for the AICS program and minimize the existing manual operation.
[1]1 Crisis Intervention Unit (CIU), 16 Crisis Intervention Section (CIS), 129 Social Welfare and Development (SWAD) satellite offices, and 151 Malasakit Centers
[2]CriMS is an Information system that is used to support the AICS Program's implementation. It is a web-based application used to manage and organizes AICS clients' and beneficiaries' data and information in order to create a centralized database, real-time encoding, and can produce interregional report generation in all Crisis Intervention Units/Sections and their respective SWAD Satellite Offices.
[3] The assessment process of the AICS program is done through the interview of the client by the assigned SWO. As a rule, the client is required to personally appear before the SWO to do the assessment but in view of the current quarantine protocols and under the “new normal” scenario, the SWO may opt to do the remote assessment through telephone, video conferencing and or other online platforms.
II. OBJECTIVE
The objective of the project is to hire a Software Development Firm (SDF) for the development of Crisis Intervention Services System[1] (CrISS) that aims to improve and enhance the whole AICS mechanism through automation. The CrISS aims to: 1) Introduce the browser-based approach for the registration and scheduling schemes; 2) Lessen, organize and shorten the mechanism of the scheduling; 3) Create an offline system that will be made available in CIU/CIS/SWAD and Malasakit Centers with unstable and/or unavailable internet connection; 4) Avoid duplicate identity by introducing the Electronic Know Your Customer (eKYC) features through the use of authentication systems and devices; 5) Create a platform in managing the disbursement procedure of the AICS Program. The CrISS shall be rolled out in DSWD Central Office, in all CIU/S of DSWD Regional Offices, SWAD Satellite Offices, and Malasakit Centers.
[1] The firm will work closely with the DSWD PMB-CID and ICTMS.
III. SCOPE OF SERVICES
The project shall cover the development of the CrISS:
A. CrISS Scope and Requirements
This project covers the development of CrISS including the hardware, software, and support services that are necessary to achieve its objective. Annex A presents the detailed scope and requirements. Annex B shows the CrISS workflow.
B. Minimum Viable Product (MVP)
The DSWD Project Management Team will require the SDF to develop the CrISS priority modules using the Minimum Viable Product (MVP) approach. With the MVP, beneficiaries will quickly see the benefits of automating and reengineering the service delivery of the AICS Program in just three months. Additionally, the management and the SDF will iterate and improve the product or module under the MVP while piloting and implementing it.
The priority modules of the CrISS that the SDF needs to develop and implement through the MVP approach are as follows:
1. Online Registration and Appointment with Applicant deduplication (e-KYC);
2. Queuing Management System (QMS);
3. Electronic payment/e-wallet under the CrISS Client/Beneficiary Access module;
4. Real-time disbursement reporting and dashboard;
5. Data Integration with current DSWD CRIMS;
6. Hardware, software, and required infrastructure will be provided by SDF for a period of one (1) year[1];
7. Deployment Services: The CrISS MVP will be deployed by the SDF once it has complied with the requirements for production deployment and is ready for production;
8. Pilot areas include Central Office, FOs NCR, 4A and 4B;
9. Development and implementation must be done within the 1st three (3) months of the project (The SDF must consider pilot testing of the MVP within three months).
[1] The SDF shall provide installation and configuration of the software including its delivery of the hardware and peripherals specifically (a) hardware: installing the Kiosk for the Queuing Management System and other support may needed for the other modules under the CrISS MVP; (b) Enable better system performance, safe and secure continuous operation by providing the CrISS MVP with Hybrid ICT infrastructure complements for one year.
IV. DELIVERABLES
The SDF shall deliver the following:
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SDF Submission and DSWD Acceptance of Inception Report |
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SDF Submission and DSWD Acceptance of Report on the results of the business process review and requirements analysis |
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SDF Submission and DSWD Acceptance of System Architecture, BPRA Document, System Design (Wireframe, use case), and Implementation Plan |
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SDF Submission and DSWD Acceptance of Privacy Impact Assessment Report and OR System Data Protection and Security Report
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Agile weekly status report and a three month production release cycle for MVP: System Version; Completed/Developed CrISS Modules; System Integration (Functional System) |
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SDF Submission and DSWD Acceptance of Various Documents and References:
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SDF Submission and DSWD Acceptance of accessible link for the production state CrISS |
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Must ensure compliance with SLA on system maintenance for bugs, errors, and glitches encountered during system operation and deployment. |
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Document: Report on issues and concerns; record of monitoring and maintenance services and SLA accepted and approved by the Business Owner. |
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Document: Complete User Training Design and Documentation approved and accepted by the Business Owner and ICTMS |
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SDF Submission and DSWD Acceptance of Training Needs Assessment Report |
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Learning and Development Interventions (LDI) Design for System Users, and Administrators, and Regional IT Officers. |
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Project documentation, user manual, and Reports; Documentation of Completed Learning and Development Interventions (LDIs) |
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Technical System Documentation, Installation Guide, and system administration manual, Troubleshooting Guide, User Manual Complete System Documentation (Define specific documents, source code (e-copy) etc.)
Sign Off Document |
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The SDF shall develop the CrISS in line with the scope and deliverables outlined in this terms of reference. The solutions/information systems/applications are expected to be delivered within twelve (12) months for the whole project duration.
V. QUALIFICATIONS
A. Minimum Qualifications and Experience of the Consulting Firm
B. Minimum Qualifications and Experience of the Key Experts (KE) and Project Team Lead and Members
ROLE | RESPONSIBILITY | SKILLS & COMPETENCIES |
Team Lead – Project Manager (Key expert) (1) |
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System and Applications Architect (Key expert) (2) |
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Business Analyst (Key expert) |
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Business Analyst (Key expert) |
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Junior Software Developer (Key expert) |
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Quality Analyst (Key expert) |
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UI/UX Expert (Key expert) |
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Training Specialist |
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C. Reporting and Working Arrangements
The SDF shall report directly to ICTMS and will work closely with the PMB-CID as business owner. A DSWD Project Management Team for the Development of CrISS will also be created to support the SDF. Attached as Annex is the institutional arrangements.
While the location of the consultant team may be flexible at different times of the project, it is expected that the majority of consultancy work and activities will be conducted in Quezon City and with the DSWD project personnel, given that the engagement with business owners and stakeholders is critical to the successful delivery of outputs and the project’s scope of work and requirements.
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